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Rylock Windows & Doors

Rylock Windows & Doors

3.2 from 20 reviews

See the Best Door & Window Shops in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
9
4 star
0
3 star
1
2 star
6
1 star
4

Sanga

SangaGreater Melbourne (Metropolitan), VIC

  • Verified customer

Very good overall

published

Very patient, helpful and informative pre-sales. Easy and friendly to deal with organising delivery etc. Delivery and glazing (separate for some items) was both timely and proficient. Nothing to complain about- good solid product, some of it installed for over a year now and still sliding beautifully.

Return Claim MadeNo
1 comment
Rylock Windows & Doors
Rylock A.Rylock Windows & Doors

Ray

RayGreater Melbourne (Outer), VIC

  • Verified customer

Great products and after market service

published
Product Quality
Job Satisfaction
Return Claim MadeNo
1 comment
Rylock Windows & Doors
Rylock A.Rylock Windows & Doors
Frank.P. Oakleigh

Frank.P. OakleighGreater Melbourne (Metropolitan), VIC

  • Verified customer

Rylock stood by their product and confirmed that I had made the right choice.

published
Product Quality
Job Satisfaction
Return Claim MadeNo
1 comment
Rylock Windows & Doors
Rylock A.Rylock Windows & Doors
Ingrid P

Ingrid PSouthwest, VIC

  • 5 reviews
  • 4 likes
  • Verified customer

Get what you pay for.

published

Have had our house built with Rylock windows and sliding doors over 15 years ago and am very happy. Sturdy and great sound proofing. Barking dogs at night are not a bother. Murray from the Geelong store was particularly helpful and a pleasure to do business with. Recently had a tiny issue where a piece of decorative metal strip came off a large window and Murray gave me some silicon to repair it ... great after sales service ( well I suppose it could have been even better if Murray came over and did it for me, and brought me a coffee and donut to eat while I sat back and watched him but that would be "dreamin"!)

1 comment
Rylock Windows & Doors
Rylock A.Rylock Windows & Doors

Rod

RodDandenong rangers

  • Verified customer

No response - Poor Communications

published

Sent an message via contact me, got a response with a question. Sent additional information and never heard back. A response with something would have been nice. Its called Communications.

1 comment
Rylock Windows & Doors
Rylock A.Rylock Windows & Doors

  • Verified customer

Love Rylock Doors and Windows

published

Have used Rylock windows and doors on my current and previous housing projects. Their products are fabulous and I cant recommend them enough. Fantastic functionality, sturdiness, reliability, design and overall aesthetics. Rylock make everything else look second rate. They also offer first class, onsite consultations and follow up customer service. A big thanks to Ryan Shelly for his terrific advice, problem solving and technical knowledge.

1 comment
Rylock Windows & Doors
Rylock A.Rylock Windows & Doors

HMac1

HMac1Greater Melbourne (Inner), VIC

  • 9 reviews
  • 5 likes
  • Verified customer

Good windows but poor quality control and terrible after sales service

published
2 comments
Rylock Windows & Doors
Rylock A.Rylock Windows & Doors
HMac1
HMac1

NOT GOOD ENOUGH

NOT GOOD ENOUGHMELbourne

  • 2 reviews
  • 8 likes

High expectations let down by poor aftersales

published
1 comment
Rylock Windows & Doors
Rylock A.Rylock Windows & Doors
R and S Colo

R and S ColoSydney

  • 3 reviews
  • 4 likes

Excellent Experience with Rylock

published
1 comment
Rylock Windows & Doors
Rylock A.Rylock Windows & Doors

Hello R and S Colo,
We really appreciate your feedback and are delighted that you are happy with your new wall of sliding doors. We've passed on your feedback to the broader Rylock Sydney team.
Kind regards, Rylock Australia

Great quality windows and doors. Excellent service

published

Great quality doors and windows that are very solid compared to other products that just feel flimsy and tinny.
We have also been very impressed with Rylock’s service from day one! They were with us throughout our journey with our new build, and they were very attentive. We built an excellent rapport and trust with the team at Rylock.
When our windows arrived and a couple were damaged, however they attended to them immediately. Their customer service as well as the quality of their products has been second to none! I would not hesitate in recommending Rylock to anyone

1 comment
Rylock Windows & Doors
Rylock A.Rylock Windows & Doors

Hello Nadine,
Thank you for your feedback. We are really pleased that you are happy with your Rylock products and that our Service Team was able to assist when required.
All the best for the remainder of your build.
Kind regards, Rylock Australia


Steve

Steve

  • 2 reviews
  • 4 likes
  • Verified customer

Over priced poor quality product combined with horrible after sales support.

published

Hopeless after sales support by these guys. We spent over $20k with these guys. Our sliding door doesn't lock, and not one of windows opens and shuts properly... Not even one! When asked to come on site and fix it, it was all too hard and was told it's not going to happen meaning our house can not be locked over the Christmas break. After nearly an hour on the phone and speaking to three different people, they finally caved in and agreed to come and look at it. I would not recommend this product or this company to anyone. Steer clear.

4 comments
Rylock Windows & Doors
Rylock A.Rylock Windows & Doors
Steve
Steve
Rylock Windows & Doors
Rylock A.Rylock Windows & Doors

Hello Steve,
Thanks for your additional feedback. Our Site Team will return to glaze your second order, and also adjust the screen door.
Kind regards, Rylock Australia


Dave

DaveBlackburn

  • Verified customer

Problem with door and no one gets back to you

published

Got a double glazed sliding door, with security door supplied and installed from Rylock Nunawading. The security door does not shut properly as the U channel it slides into is twisted/ not installed correctly. Have rang [name removed] numerous times and also emailed, never get a call back or a response, she also knows its definitely an issue as she was trying to sort it out on the day of installation. She keeps advising she needs to speak to [name removed], and they never call back. Not happy!

3 comments
Rylock Windows & Doors
Rylock A.Rylock Windows & Doors
Dave
Dave

Phil has been in touch now and the issue has been fixed. New U channel installed, now the security door shuts perfectly. Cheers. Dave

Rylock Windows & Doors
Rylock A.Rylock Windows & Doors

Hello Dave, thanks for the update. We’re really pleased that the issue has been sorted out for you.
Kind regards, Rylock Australia


Rylock - there's much better!!!!

published
2 comments
Rylock Windows & Doors
Rylock A.Rylock Windows & Doors
Sal
Sal

Stewart my number is 0411171218


Window winders

published

Bought combination windows about 10 years ago which were the best from rylock and most expensive ones and the winders keeps failing. Can't get new one and they do not seem to care that the windows they sale do not have spare parts. Very disappointed.

B.M

B.MMt eliza

Be careful

published

Happy customers

published

Rylock supplied and fitted four panel double glazed sliding doors and windows. As we live across road from bay, was vital that needed to be able to deal with weather extremes. Great product. Their Clayton showroom was most helpful, installing on time in one day with minimal fuss on what was a challenging site. Thank you to Lambos and his team.

1 comment
Rylock Windows & Doors
Rylock A.Rylock Windows & Doors

David

DavidSydney, NSW

  • 15 reviews
  • 6 likes

Double glazed sash windows leak air, don't isolate noise

published

Great experience and quality product

published

We had approved rylock builders come and replace ALL windows and doors in our two storey house. Couldn't be happier. We worked together from the start deciding what would work best and the result was better than expected. They cost - we could have spent half on cheap materials that LOOK cheap but wanted to do it right. It is probably now four years roughly and they look and work perfectly. It was a great choice and im still very happy today

1 comment
Rylock Windows & Doors
Rylock A.Rylock Windows & Doors

disrespected

published

Product may be OK but dealing with the sales and manager was awful. Process problems aggravated by rudeness from sale staff. No concern shown for customer satisfaction, only their cash.


Sue

SueGippsland, VIC

  • 13 reviews
  • 32 likes

Rylock windows. Not in high wind.

published

Extensive, double glazed Rylock windows were installed in my new residence. They are attractive and well built, but have not stood up to the high wind location. About half the windows emit a high pitched whistle in ANY wind, which increased as the wind picks up strength. The noise is such that it distresses visitors and disturbs sleep. On talking to the company, they inform me that it is the drainage holes at the bottom, which cannot be stopped up, or the warranty is void. This is not however, correct. The windows let the wind in AROUND the window, as I have proved by taping up certain areas. It is very disappointing to have such a glaring (noisy) issue, with an extremely expensive product.

Questions & Answers

Peter W

Peter Wasked

What is the correct way to seal around Rylock awning and fixed glass windows in brick veneer construction ?

We have leakage, wind noise and water-damaged sills and plasterboard that I need to remedy.

1 answer
Rylock Windows & Doors
Rylock A.Rylock Windows & Doors

Hello Peter W

Typical Building-In Detail for Rylock products is available from the downloads section on our website. The third page of these documents illustrates installation into brick veneer construction.

https://www.rylock.com.au/resources/tech-downloads/

Kind regards
Emma


Maurice

Mauriceasked

do you make timber sliding doors?

1 answer
Rylock Windows & Doors
Rylock A.Rylock Windows & Doors

Good Morning Maurice

Thank you for your recent enquiry. Rylock only manufactures custom windows & doors from aluminium frames - we do not manufacture any timber products. Whilst our offices will be closed across Australia until Monday 14 January, you can still view our products online at www.rylock.com.au. Please contact me further if I can provide you with additional assistance.

Kind regards
Emma


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Details

CategoryDoor & Window Shops

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