SA Lounge Suites

I bought 3 mattresses and 3 ensembles. They got delivered on 24th December 2025. They product is not as per our specifications, hence have been emailing them since then but no response. My 85years old mum hasn't been sleeping comfortably, I have spine injury...they don't care. Worse ever company to deal with...

I preordered a lounge from the Adelaide Gepps cross store. I have put a deposit down and was told if there were any issues at all I needed to contact after hours number. I have called them and was given a mobile. So I have called the mobile several times and nothing. I txt them and explained my situation which a reply was sent saying I could get… Read more

a refund and they needed my information. Once I provided that I never heard from them again or received my refund. I have been calling and txting the number but nothing.

I very angry as this is alot of money and I store won’t help me.

Awesome Zeus dual lift recliner and great after sales support – My Zeus recliner arrived yesterday but my small townhouse stairwell the delivery guys couldn’t get it up the so they put in my garage for further support. Kelly from Gepps Cross SA Lounge Suites came out this morning with hubby and moved it up the tight stairwell into my living area. She Was amazing in solving the issue. Took a matter of a few… Read more

minutes.

She’s awesome. Thank you Kelly.

The recliner is Deadly. Well worth the wait and price. This is also a chair lift for my later years. Got a great deal by asking “what’s the best price you can do for me” from the sales person.

I shopped around for a month and couldn’t get a better deal for the Dual lift recliner/chair lift. Because I got the quote written on a salesman’s card, they honoured the price about 5 weeks later.

Thank you SA Longe Suites at Gepps Cross.

I don’t want to get out of it.

Most importantly about the Zeus is that it is Aussie made in SA.

Very disappointed in both SA Lounges and Garstone – We purchased our retirement electric recliner chairs just over a year ago, paying good money to have Australian made and expected them to last us many years. In less than a year one broke (causing a hole in the wall) The break was at a weak point (poor design or making) Shortly after the electrics became faulty on the other one leaving us with… Read more

no chairs and the man of the house needing his leg up from a broken achilles tendon!!! First we were told there would be no warranty on the broken chair and we had to pay the freight as well as for them to fix it, so we had a qualified local person repair it only to discover the break was at a very weak spot. When paying for the freight and sending the second chair to Adelaide we were accused of shifting the motor and jamming the cords!!!! We had done no such thing and found others had the same problem with Garstone chairs. After many weeks our chair was sent back with us paying the freight only to have it simply covered in a plastic bag with no other support around it. Extremely disappointed, many phone calls and emails were not returned and all the while no apologies or compensation for our distress and expenses.

Fantastic after sales service – We purchased a 2 seater leather sofa, with matching 2 electric recliners, in March 2014. This was our first ever lounge suite, which wasn't 2nd hand (we are nearly 70 years old so this would be our "retirement suite) and we had shopped around before making our decision! Then in September 2017 one recliner stopped working, whilst my husband was in… Read more

the chair and it wouldn't return to the upright position from recliner position! Frank, the Manager came to review the problem and as it could not be repaired on site, had it removed to the store for repair! Three weeks later everything electrical replaced with brand new components/motors and cables---all free of charge to us. I cannot recommend this Company more highly. They are Professional. They stand by their warranties and are the BEST as far as we are concerned. Their drivers (Bob and colleague) were very professional, friendly and nothing was too much trouble for them, trying to negotiate a very tricky entrance, to the property too!. In today's climate of "near enough is good enough attitudes" this Company deserves recognition for its professionalism in all facets of its business, from initial Sales to after sales service, as well as its transport services too! Communication also was second to none from their warehouse Manager (John )too!

Well done SA Lounge Suites!

Best service ever had – Was on the lookout for two electric recliner lounges. Had shopped around for best part of a day to come up empty handed. Walked into SA Lounges at Gepps Cross HQ, and wow. Laureen approached us and asked what we were looking for. She was extremely knowledgeable and advised us on the best deal and what would work. After spending 45 minutes with her… Read more

we paid a deposit for TWO lounges. Went back a week later with some questions she remembered our names and solved the issues we had. You would think Laureen had been in the trade for years only to find she has only been there around a month and never had any previous experience. 100% recommend her as a consultant she was amazing. Well done <3

Best Customer Service by a long way – I recently bought a Lilly sofa bed from SA Lounge Suites and my guests tell me its really comfortable. But it was the customer service that was outstanding. From Archie in sales, Alison in after care (she was so responsive and lovely) and John arranging delivery. Also being Adelaide based, SA Lounge Suites was the only company who could get the sofa bed to me before my guests arrived. Would highly reccommend. Show details

Great service and lift chair – Great service, i brought my parents in to try a lift chair. The care and expertise Kat showed fitting them and convincing my Dad was wonderful. After my dad had a fall and fractured his hip , Sa lounges lounges did everything to help to get dad in his chair quicker and he loves it, (especially the lifter he didn't want or need lol) Thankyou guys for above and beyond service. Show details

Do not use this company 8 weeks I rang to see were my lounge was no reply kept ringing found out company bankrupt no lounge and no one told me I just brought matching furniture how did they not know and why was I not told Show details

Lounge good, service-meh – Lounge so far has been worth the wait! Salesperson tell you anything to nail the sale. After sales service hit and miss. Poor communication. Show details

worst experience ever – We bought a 6 piece leather modular 3 years ago, we recently had an issue with a rip in the corner part on the lounge we paid for the 5 year protection leather warranty and rang them to come and look which they did and told me to go through guardsman which is for the warrany so i did and i have been getting the run around since the 12/2/24 they… Read more

never return my calls i have to keep ringing them to see whats going on. not happy at all which i didnt buy it from yous know. So be careful buying from this company .

Terrible Experience – Truly it was a Terrible Experience to encounter these goons. Bought a lounge with my family for $ 2000, which we agree to pick it up from showroom located in Gepps Cross shopping centre next day. They want me to call them 1 hr prior to showed up which i did, coz they want some time to pack it up for us. when i reached with my hired Ute and a… Read more

friend to help me , they want me to pick it up before wrapping and they asked me to more money for wrapping otherwise return my money back, which i refuse, because i want my money with including my Ute hire fees. One of the guy who told me he is the Manager was so terrible and disrespectful that i would never ever recommend any one to have a dealing with. They are dodgy, liar and pathetic. Will always try to convince my community not to buy from this store. Absolutely Pathetic

Fantastic aftersales service and support - although disappointed with product – We bought a lounge suite a couple of years ago, we recently had an issue with the leg on one of the sofa's and when I came through to read this product review I was stressed that we would not get it solved. I phoned through to the showroom and got probably the best service ive had from a company in Adelaide. John was very helpful, sent the… Read more

pickup team to pickup the sofa, repaired it and sent it back in a few weeks (took 1 week longer due to the lockdown).

John called multiple times, followed up and provided a great service. Honestly, I do recommend.

Updated this, please see comments below

Fantastic Service! – Could not be happier with Joel’s service. He went above and beyond to support us and find us a lounge suitable to our home and needs. The service was fantastic! Show details

questionable! – I bought with good money a lounge suite from these people. These material started to 'peel' after about 9 months. They send goons out to check the problem with no real solution resolved. I think it may have been an intimidation tactic to stop us there. One of the men stood behind me all the time making me feel insecure inside my own home.  Show details

Not a good electric lounge, very helpful shop staf – Bought an electric recliner lounge suite in October 2020. Have had ongoing problems with it with SA Lounges since then, different people within the company have offered help but all in all its been four months and all I get is delay, delay, delay, delay. As of today (15 Feb 2021) problems still not sorted. To all would be customers, be VERY VERY careful. Show details

Bought recliners in 2012. Used every day and still comfortable and showing no signs of wear – Well informed and helpful sales person. We were 70 plus and they advised are our needs in the future. Reclining chairs are very comfortable fabric covering showing no signs of wear even though they are used everyday  Show details

After sales terrible – When our leather lounge was delivered six months ago, whilst we loved the overall look and colour of it, there was already lots of creasing in the leather and puckering around the electronic switches. When they came out to look at our complaint - the solution was that they could make up a couple of cushions to cover it!!! Didn't like that - they… Read more

then sent out a "leather doctor " to fix the creasing. Initially seemed to fix it but later that day the problem came back. So after sales no good and problem still there.

Good quality lounge it was worth the wait – Ordered the lounge ETA 6-8 WEEKS but was 16 WEEKS . Was told there was a delay with some the parts, may be they should check there parts draw before giving you a ETA. Delivery guys should wear gloves there is a finger nail cut on the back pillar. The lounge was covered in loose plastic which may it hard to grip. One of the men was new at job, a… Read more

pair gloves would of saved the marks on the lounge. The QUALITY of the lounge is very good the colour right on. [name removed] was the SALESPERSON good to deal with, showed us all the lounges in the showroom and was not in hurry to make a sale.

Long wait for chairs – Buying the chairs was a pleasure and the chairs (when they arrived) were of good quality. But the promised delivery time of three to five weeks ballooned out to 12 weeks! I had to keep phoning to see where they were. No apologies or recompense for the delay was offered or made. Show details

Great after sale service – Bought lounge back in 2011. Was not originally impressed with the product and sent it back for repairs which they happily did. Have had the lounge repaired twice since then and both times they have been excellent in repairing under lifetime warranty. Frank is a very helpful bloke and a funny bugger to boot! The last repairs were in June 2019 at no cost so couldn't be happier. Highly recommended. Show details

Great product, great service – Ordered and received lounge suite within two weeks as promised. Later noticed a few tiny scratches in one spot on a chair. Called and they came within the week and replaced the whole back of the chair. Was pleasantly surprised as I thought they would just touch up the scratches. Excellent staff, product and after sales service. Recommend them. Show details

Garbage – Absolute garbage lounge suites, and that was Australian made, quality was appalling, long wait time for it, DISGRACEFUL ended up with the General manager in my lounge room trying to defend the heap of junk they sold me. Need I say more.

Very disappointed – We bought a lounge from sa lounges gepps cross totally disappointed we spent over $5000 the recliners are hard to shut and one recliner sits on the floor we are suppose to get life time warranty what a joke we have to pay for it to be picked up and delivered back which would cost $80 one way. We ended up dropping it to them and picking up. The… Read more

recliner still didn’t get fixed still hard to close and sits on the floor. The lounge is just over 2 years the customer service was rude and made us fill uncomfortable. I would not recommend buying a sa lounge so much for buying south Australian.

Great customer service – I went into the store to purchase a new lounge.The salesman John was fantastic. When my new lounge arrived there was a issue with one piece, I went back to the store and spoke to John he said not a problem would sort it out for me.Jimmy and Frank came out to my place to see the lounge and straight away said they were happy to replace my whole… Read more

lounge and would set up my new lounge in there warehouse for me to inspect. Met up with Frank again to inspect the lounge and I am very happy with the new lounge. Frank and Jimmy are very nice owners who where there to sort out my issue in a week . I would like to thank Frank Jimmy and John. Very nice gentleman.

Great service, terrible product and delivery – Chose new lounge. Seemed great in store. Promised the options of easily changed cushions etc then it took longer than expected for lounge to be delivered for my expecting wife then by the time it was delivered my wife and new 2 week old were met by people delivering the lounge that were reluctant to do more than the bare minimal. Probably would… Read more

have been left at the end of the driveway if it was up to the delivery men. Only to set up the lounge after delivery to discover it was nothing like what was tried in store. After all the matching firmness etc promised in store was bitterly disappointed.

Dodgey Company & Sales – Be aware they make you sign an account for the total of the lounge, then produce a second account which is more than the original. Sales people are dodgey & the owner will call you constantly asking for their monies. Numerous complaints to Consumer & Business Affairs.

Great purchase, solid product – We bought our very first lounge from these guys a long time ago, then we went back ten years later to buy an upgrade. My family and friends have done the same. I can't fault them. Great investment for us and our family.

Terrible experience which ended to a refund! – We wanted to support Australian made manufacturers and that's why we decided to buy a set of furniture from this company. We were told by the salesperson that they work with GE Money but they would charge 10% on top of original price as allegedly GE Money would charge them 10% for any transaction even Interest Free. Anyway we paid the deposit but… Read more

thought we'd better to investigate more to make sure they are not overcharging us for interest. After spending a lot of time over the phone ultimately GE Money told us that they charge them only 4.29% as a commission and not 10%!!! The difference between what SA Lounge Suites were going to charge us comparing to what GE Money actually would charge them was about $215!!!

When we got back to them and discussed our findings they offered to refund our deposit!!! This happened considering the fact that we actually missed a lot of other excellent sale prices over the EOFY.

It seems that they wanted to get rid of us asap as we found out something they would never expected to be revealed.

This was a terrible experience we have ever had with shopping as we have purchased a few interest free products from another shops such as Harvey Norman and JB Hi Fi and never had such issue.

Make sure you investigate more before dealing with them.

Satisfied Customer – Satisfied with our purchase. We didn't feel rushed, pushed or duped at all. Was treated like a friend at the store. The fabric color and choices were high quality. All our family and friends have said how comfortable our new sofa is! Thank you SA Lounge Suites, we are very pleased customers.

Great service and staff – After looking at other stores in the Gepps X home maker centre i was happy to meet Frank at SA Lounges. Learning all couches were locally manufactured and were still well priced made this an easy decision for me and my partner. Main selling points: we were able to select all options, style, firmness, fabric etc making this an affordable custom… Read more

couch. Also, a generous 25 year warranty. We signed up straight away and were told a 3-4 week timeframe. Couch was delivered to my door within a month. Very happy customers.

Worst South Australian business I have ever dealt with – I ordered a lounge from SA Lounge Suites back in May 2016. I liked the style, colour and the fact it was made in Australia, however the main draw card was the delivery date of 6 to 8 weeks. Once ordered I received no further correspondence from SA Lounges for 10 weeks so I contacted them and was informed there was a problem with the leather and… Read more

delivery would now be 14 weeks. After 14 weeks once again there was no update from SA Lounges, so I contacted them again and they eventually delivered a lounge the following week, however it was the wrong colour. I contacted SA Lounge Suites multiple times and eventually 2 weeks later, [name removed] the manager visited my house and confirmed the colour was incorrect and assured me he could replace it in 2 weeks, however this did not occur. Once again, after multiple phone calls and emails with no response, I contacted Consumer and Business Affairs to help resolve this issue. 7 months later [name removed] the manager picked up the lounge suite and refunded my money.

Dealing with SA Lounge Suites was the worst experience I have ever had with a South Australian business and I certainly would not recommend them.

11111 – Not sure update to follow. Lounge arrived but not the comforting hoped for. Waiting for after sales to get back to me. Show details