Saba

This brand has woeful customer service - they never have suit bags to provide when you purchase one and make you come back again & again with your proof of purchase to get one. Then the handle broke when I finally did get one, and when I offered to pay for the replacement, the useless store clerk told me they only give them with suit purchases. … Read more

Get your supply chain in order.

I wonder if anyone receives customer service at this mid-tier Australian brand full of synthetic fabrics & overseas manufacturing.

Saba advertised blouses on their website as a "slim fit". They were in fact a classic fit which meant when they arrived they far too big for me. I did not notice this error until after we had removed the labels. We emailed online@saba repeatedly… Read more

and have followed up multiple times. 3 weeks later we have not received any response at all despite several follow ups Rude, unprofessional and dishonest.

To the lovely lady manager working 10/11/23..thank you for your great customer service – Thank you so much to manager working 10/11/23 for exchanging bathers which were too small and unworn even when without tags and receipt.. I really appreciate your understanding, empathy and service.. definitely will be back.. love the quality and fit of your clothes ! Show details ·  1

Great Product – I purchased a Saba electric shaver, have had it for 3 months now, cost $40.00, I have previously purchased top of the line brands for 3 times the price. The Saba is by far the best one I have owned, leaves the other brands behind. the Saba shaves closer, quicker and more comfortable to use. I would recommend to anyone. Show details

Beautiful clothes, great service – I love Saba clothes. They are beautiful, great quality and really flattering. They are not cheap, but the clothes are worth the price. Staff always friendly and helpful. Online orders arrive promptly. Highly recommended. Show details ·  1

Several weeks of back and forth for item that was defected (noticed defect in fabric at first wearing) - Approx 12 emails later they finally sent a return to sender slip, have sent back the garment 10 days ago and have no correspondence with Saba to rectify situation. The onus is on the buyer to prove defect and a shocking amount of time has… Read more

passed without resolution. Next stop - Fair trading/consumer affairs. Have been a long time customer of SABA. Disgusted to say the least.

Ordered a man’s suit on sale online. Suit arrived - suit jacket was cream and pants were white. Didn’t match at all. Emailed Saba was told due to not being sent the correct items that I would receive a refund. However they haven’t refunded the correct amount and only a small portion. Waited 20 plus days for a refund! Additionally they do not… Read more

answer their phone and before disconnecting an automated message says that I’ve called outside business hours when this is untrue. Do NOT order of this company as its poor service. Save yourself the hassle and shop elsewhere!!

I’ve always thought the instore customer service has been great. However I’m really over the skinny size 4-6 models used to market your clothes. As a size 10 it’s impossible to visualise your clothes on an average size women’s body. Show details

Good luck getting a refund – The quality of their clothing is poor especially for their price. I returned the item I purchased more than 20 days ago, and I still have not received a refund. I paid with Paypal and so refunds must be very quick (as opposed to a credit card refund) but nope, no refund!

Returns for Exchange Should be Simple – Having been a faithful Saba Customer for just on 30 yrs I expected some good Customer Help when I received a Garment which was described as a Loose Fit but was clearly wrongly sized by measurement as per their Size Chart. Reviews for the Garment were so Varied I went with the size I normally buy namely a Size S. The Garment was almost 2 sizes… Read more

larger in width and I obviously need to Exchange it for a Size down. Trying to Return for Exchange was so problematic as Saba wanted me to got to a Store to do this but because there were only 2 garments left in the size I needed I had to purchase again Online. I had made my original purchase when their Sale was on plus I had a Birthday Voucher. Customer Help offered a Replacement Voucher and then reneged. I ended up Paying over $50 more because Saba wouldn't do a simple Exchange. Their Return Policy specifies the Customer must Pay Return Postage but when I printed out the Label it was Free. They say they will Refund the amount of the Birthday Gift Voucher when they receive the item back but I will still be out of pocket by approx $27. How difficult would a Return/Exchange actually have been ? Saba have only a few Stores around Melbourne and since Return Postage is Free can't they get their act together and simplify the process to assist the Disabled Customer who finds returning to a Store impossible.

Bad form Saba – So dissapointed in their Customer service as they don't exchange garments on sale. Even with a fault on the garment they wouldnt exchange it. They have every excuse not to except an exchange and simply dont care about their customers. I will never buy anything from Saba again. Bad form Saba.. Show details

Poor quality and sizing fluctuates significantly depending on product – Sizing of suits is extremely inconsistent with jackets being many sizes different from petite to plus sized with no explanations. It’s a luck of the draw what you get. I wrote a review of the product I bought on their website but it was promptly removed, leaving only 5 star reviews. As others have mentioned, Saba customer service is extremely… Read more

unhelpful and aggressive. Suits are becoming poor quality and items are not as described on the website. Don’t waste your money on this store.

Holes in my T-shirt after few washes, colour faded after one – I bought few t short form SABA … not cheap … with in two months there were holes in the T-shirt and colour faded. Horrible quality. I won’t be buying there…. Very bad quality … I had tshirts from country road which lasted me seven years… same color and no tear… Show details

Worst customer service – Doncaster store Sales assistant was aggressive Made it impossible to attend to my request spoke over me and didn’t wait for me to explain Will never shop at this store or any Saba again Show details

Dodgy returns practice – I purchased two items from the Saba online store for approx $158.00. Both items were too small so I returned them within a few days of receiving the order. I used the online Aust Post portal as advised by Saba. I printed the return label and included all documentation requested. I dropped the parcel at my local Aust Post store and waited for a… Read more

refund. Nothing! I contacted Saba and was advised that they were "so sorry but we have not received your return". "Do you have the tracking number?" - well no... but I was advised by the Aust Post staff that it would have been on the return label that WAS PROVIDED BY SABA!! So why are they asking me for the number when they generate it! And of course I am told that because I cannot provide the tracking number they can't check whether they have received the goods and as such will not issue me a refund. I think this is a load of baloney. Firstly they should be able to find the tracking number issued to me in the return label generated by their own system, and Secondly they should also know the exact product barcode number of the goods issued and delivered to me originally and therefore be able to see if the same items have been returned to stock.

Do you know what I think?? I think the whole thing is a badly disguised scam to rob innocent people of their hard earned funds. So now they have both my money and their goods - which no doubt they have promptly resold to some other poor sucker!

Don't buy from them - i certainly won't ever buy from them again.

Terrible service – Lost my return at their warehouse (used their shipping label and it’s documented that they received it) and some clown there offers me a credit note from ‘goodwill’ instead of a refund. Again, it was logged on their system as having been received.

I won't be buying any more – The tops from Saba I recently purchased have really poor quality thread in the construction. I have to keep sewing up the loose threads hanging from sleeve and hem. I just get one repair done and another appears. The thread is disintegrating as I try to thread it through the needle!

Unacceptable Quality and Service – I ordered a pair of pants which I owned for only 5 weeks until the front button came off as well as shrinking of the pants. I addressed this issue to the Saba team and almost 1 month later plus many emails back and forth, my issue is still not resolved. According to their product team, the product is not faulty, despite having 2 obvious faults,… Read more

which happened after wearing the pants 5 times. It’s clear from the low ratings that the quality of the product has decreased and I am not the only customer who has experienced the exact same issue. If customer service is unable to resolve shortly, I will redirect to Fair Trade QLD to organise refund

Pants shrunk after first wash – I bought a pant suit online and the first time I washed the pants (in cold gentle wash and hoisery bag) they shrunk so they are unwearable Show details

What has happened – Love Saba and usually so reliable. Recently ordered two items no follow up with tracking. Then package arrives but a totally different item to those ordered. Only way to communicate is via their chat phone call disconnected three times. Nightmare obsessed with getting item returned but send no directions. No apology and obviously items ordered… Read more

not available. Hopeless customer service. Will probably need to do a charge back through my credit card to get reimbursed zero interest from Saba. Will never order from them ever again.

Woeful experience and a total wipeout – Ordered online, plenty of stock paid via PayPal 15 mins later order can't be filled refund coming thru PayPal. Order this product again but in a different size. Same response. Cant be processed refund coming via P.Pal. Their online store has no idea about stock levels. Says plenty in stock but this is totally inaccurate. Really not good enough.

Return of good bought online – Shop assistant was clearly put out by the time it took to return the two dresses I had purchased online, and made it clear it had taken her ‘ages’ to go through it all. I have returned items to other stores where I have been met with a smile and polite understanding that it is sometimes difficult to get sizing right online. Will not shop Saba… Read more

again as this is not the first time I have experienced staff that are like this, even though I like the clothes. Just be nice.

Nice tees, abhorrent service – David Jones castle hill. My first experience buying with Saba and will be my last. The tees I bought were nice but I would expect that for 100 for a plain white and black tee. The staff member was just so rude and hateful towards customers I wouldn’t bother returning. There’s a plethora of other places to shop for basics and when you can’t hire… Read more

staff who aren’t so up themselves they find it annoying to serve customers, you’ve made it easy to shop elsewhere. I see from other reviews I am not alone. Won’t bother and won’t recommend to any friends of family or colleagues. Bit of advice - if you have customers waiting to spend money - serve them. Don’t stand around with a foul look on your face avoiding eye contact and folding the same shirt over and over . We are the ones with money , you’re there to provide a good service

Like their shirts – I like Saba shirts. Own around 10 of them. Highly recommend for corporate. But I’m amazed how many poor reviews they’ve got. That’s what made me give my review. Show reply