Salera's Jewellmasters Physical store

Disappointing experience and unprofessional management Pacific fair shopping centre "I had a very frustrating experience at this store while shopping for a limited edition Seiko watch. After agreeing on a price with a salesperson and preparing to… Read more

pay, the manager intervened and refused to honor the deal. While the staff seemed to lack proper product and pricing knowledge, the manager’s attitude was the biggest issue—unprofessional and surprisingly rude. It’s disappointing to see such a lack of integrity in a high-end purchase environment. They completely ruined my Christmas shopping experience."

Thank you to Monika and Catherine at Salera’s. These lovely staff members went out of their way to make sure I had the ring I wanted for my wedding day brought into store. The ring is perfect and I can’t thank you enough. Highly recommend! Show details

Wish I had read reviews before engaging the store. It has been 3 months and haven't got my watch back. I have already paid $80 non refundable for an assessment. Firstly: 7 weeks in i called for an update - appology given..."we overlooked the report from 2 weeks ago". Established just needs a battery replacement. Then was advised needs to pay in… Read more

full before processing with battery.Then received an email to say I had paid more than 50% so no payment required. I called and advised only need to pay the balance when I received watch back. Advised it will be back in 2 weeks 4weeks later I call to see if I can pick it up. Hahahaha. The store called the repairer only to be told the repairer overlooked the approval to go ahead. Now I have to wait another 3 weeks. I have no words except I rate this experience as 1/10.

Excellent – Thank you to Maria at Epping store..what a wonderful experience we had purchasing the RADO watch..her service & details of the brand was exceptional! I would not hesitate to buy anything & all jewellery needs from this store again! Thank you once again..it’s so rare to get such great customer service theses days. Show details ·  1

Excellent staff and products – I had a great experience shopping at Salera's Chermside. They have really professional staff. One of their staff members, Maryam, helped me a lot in selecting my desired jewellery. She was so friendly and kind that I was thinking that I've gone shopping with my best friend! I'm so happy with my shopping experience and highly recommend them. Thank you Salera and Maryam for being so nice;) Wish you a wonderful new year ;) Show details

Great customer service and product – Salera’s Jeweller is a great store with quality jeweller (gold and Diamand products) and Swiss made watches. The Manager Chris , Christine And Jackson are extremely helpful. Thank you , nice people. Show details

I purchased a pair of (almost $2000) diamond huggie earrings from Salera’s North Lakes and brought them back within a month as they kept unclasping and falling out. The store manager accused me of yanking them out. One of the other store assistants agreed to get them assessed. Even though the clasp would no longer close, the jeweller assessed… Read more

them as “not faulty”. After weeks of toing and froing and assertive conversations that I would speak with Fair Trading and the ACCC, did they finally re-neg and said they would give me a store credit. I said to them why would I want a store credit with a store that treated their customers this way? So finally, again after mentioning Fair trading and my rights under Consumer Law, did they finally refund me. I will never purchase from them again, not only was the product of poor quality, but the customer service was atrocious.

No Care retailer! – Purchased a Tissot t touch from Doncaster 2 years ago. Lasted a week before it faulted Returned to store, refused to swap for another one display, sent off to check returned weeks later only to be told nothing wrong Never worked properly now sits in draw a testimony to a retailer who just doesn’t care after sale. My advice to all. GO SOMEWHERE ELSE to purchase anything !

To save you time and troubles, ask yourself at least ten times before making any purchase here - Salera at Pacific Fair – Last July (2023) I bought a brand new automatic Citizen watch as a present for my god father. It stopped working on the first day! Salera shop at Pacific Fair then sent it somewhere for repair. I got the watch back after a few weeks. The exact same problem happened again - It just stopped woking. Back to the shop for a second time and got it… Read more

back after another few more weeks. It's December 19 now and the problem is still going on...By the way, they sold the product without its proper box, certificate of origin, etc., which makes me have to ask the shop assistant whether the watch is a genuine one. So if anyone wants to buy something brand new and are willing to wait at least half a year or so to actually use their purchase, go ahead. But if you want to save your time and troubles, please don't even consider spending anytime in their shops! This is surely the worst purchase I've ever made!

Poor customer service – Bad customer service with no follow through as promised. Bracelet needed extra links, was ready to pay extra. No follow through with information went back to the store to check - got a yes I have just spoken to our supplier and no they can’t do this. Where was the call to me to explain? Customer service can make or break a business we won’t be back and we will tell every one that this is not the shop to buy jewellery from. Show details

Worst purchase in whole of my life – I will never ever buy gold from here again, what they give you has no valid ID, they don't accept return, they just exchange it within two weeks and replace it with something more expensive, which again you don't know if it's valuble . They have no identification for things they sell . dont west your money. Show details

Worst ever customer service, avoid at all cost! – Bought a watch from them which had defects, they refused a refund so I had no choice but to send to the watch brand for repair. It took 6 months to come back to me with only more defects. At this point saleras told me to send it back and still refused a refund. The store doesn't want to take any responsibility saying they need approval from a… Read more

'director'. This director has never returned my call or spoken to me once. I can see through their strategy of fobbing you off and hoping you let it go. Seriously don't waste your time and go to a more reputable jeweller or watch AD!!!

Ring broken with 4 days – I have worn my ring ($400) for 4 days. I was having lunch today and another person noticed a purple stone on the table. I looked at my ring and all 4 claws were up and 1 was bent. Have no idea how that happened but hugely dissapointed. I have other rings I have worn for 8 years no problem. Purchased from north lakes qld store Show details

Avoid at all costs – Purchased a stunning and extremely expensive diamond bracelet for my wife, for mothers day, from Saleras North Lakes store. Lasted less than one hour. She put it on, we went out and within an hour it came off her arm and was lost. Catch was obviously faulty. Ruined her mothers day, Store and head office did not want to know about it. Legal demands to head office ignored. Worst customer service I have ever experienced. Show details

The service was the worst in the worst – Let me start with the "welcoming customer" experience. The staff didn't say hi or even ask what I was looking for but straight away asked for my ID and made a copy of that like a criminal :D After that, I asked them to show me a few engagement rings and started asking questions about the ring detail. The staff didn't know crap, all she knows was… Read more

the price of the ring :D (and reading a few specifications on the tag) I asked her to help me check the ring detail, she immediately TOOK THE RINGS AWAY before going to the computer, at this stage I felt wow this girl helped me a lot from preventing me doing criminal and going to the jail :D thanks We agreed on the ring price (even she told me resizing the ring will cost money, which none of the jewellery stores I've been to will do). I asked her to help me change the ring band to gold colour, she said she would ask head office to confirm with me next day. Guess what, next day she said the gold band is available, but they need to charge me 1000$ more because the size I want (K) is 3 size different to the one in the store (M) so they consider it as "customised" one (and obviously this girl is not so good at math, K to M is 3 size different? lol) :D In summary: - Customer experience: 0/10 (At least for Salera in Doncaster) - Price: 3/10 (So many charging fee including resizing fee, "customising" fee, ... and the price was not cheap comparing to other competitors)

Requested a refund due to very poor quality – I submitted a review on the 1st June and up until this morning had not had any contact from anyone at Saleras, that makes it one month. Once they take your money it is impossible to speak to anyone who has the authority to help you , and customer service does not exist with this company. Please be careful when purchasing from this company. I… Read more

urge you to look around as there are many other jewellers that have very good quality jewellery and are more than happy to help you with any enquiries that you may have. SHOP WITH CAUTION

Do Not Buy Anything From This Company!!!! – Do not buy from salera's at all!!! Rude. Arrogant. Unprofessional. The cost of a quote + repair of a wedding band - highway robbery! The quality of repair is horrible & you removed the engraving without communicating before doing so. Charges ridiculous & especially for the quality of the job done!!! Staff at the glen do not care & treat… Read more

customers like they are stupid. Refuse to print receipt of payment required for repair & then come up with excuses why the engraving was removed.

Repair quality is horrible - you have ruined my wedding ring!!!!

Calling city store & being told to "Write my complaint" -- well here it is!!! Warning others to stay away!!

I was told by head office repair would be 2 weeks & they took 2 weeks to get back to me regarding cost of repair -- then over a month & wanted another 4-6 weeks....

Hanging up the phone on my husband when he called to see where my ring was when it was past due date & had no calls or communication.

Treating my husband like scum with zero respect or care. Pathetic excuses & attitudes.

*** do not buy anything from this company!!!! **

Was sold a faulty watch – Bought a mens citizen watch for a birthday present. It was faulty from the start, kept stopping. Was advised by Altonagate manager l could not get a replacement as it was worn( 2 hours only to work out it was faulty) this was November 2021 still no communication or timeline on when l may receive the watch or obtain a refund. No care or consideration to customers at all. Show details

Outstanding customer service! Made my week! – I had the most wonderful experience buying from Saleras @ North Lakes for the first time today! The ladies who work there are so wonderful & helpful! I had pre organised to pick up earrings with Radhika over the phone a few days prior & I can not tell you how grateful I am for her assistance! She goes above & beyond for people & it really… Read more

shows! I asked if the earrings could be put aside for me as I wasn’t able to pick up for 3 days & I was so worried they would be gone by the time I came in store but there they were! Safety on hold for me. Most places don’t hold for that long or staff may think the costumer isn’t serious after seeing them sit for a few days.. so I am extremely thankful she kept them safe for me! There’s also another pair I’m planning on buying & had mentioned it to Radhika, so when I saw her today she informed me that they had sold but she has already ordered another pair in. Without even having to ask her, just took the initiative & did it! I seriously couldn’t be happier with the level of customer service! Absolutely outstanding! Thank you again ladies & a HUGE thank you to Radhika! It’s been a long time since I left a store feeling like a million dollars! Made my week ❤️ I most DEFINITELY will be back!

Poor service – I bought a watch from salera in Chadstone, but their service was very poor. When I asked when the special ends and if any other specials in the further. A lady very rude and asked me out of the store. I was shocked and asked their manager to complain. And she told me she was the manager. The attitude so rude and I don't know why they have such staff. And for the Salera's website, there is nowhere to complain at all. such store should shut down. Show details

Pathetic – My wife bought me an expensive Tissot watch from the Fountain Gate store. It was not working properly, so I returned it as soon as lockdown would allow. It was fixed (after 2 months), then finally returned to me. Then the watch stopped working properly again, only a couple of months later. I returned it again. The team member that took it back saw… Read more

the fault (Having to pull the pin in & out 7-8 times before it would actually change the date). The team member sent the watch off for repair & I just got told that despite a Saleras employee seeing the fault, they were going to return it to me with the fault because Tissot couldn't find the problem. Nothing like a company refusing to take ownership of a faulty product they sold!! Store manager Rina said there's nothing they can do, despite acknowledging that the fault was witnessed by the employee within their store & added that Saleras would not help me. I would not recommend purchasing ANYTHING AT ALL from this store as they take no responsibility at all for the products they sell, regardless of warranty or consumer law. Not worth the effort I now need to invest by navigating a consumer affairs claim just to get a working watch!!

Refused entry in store and had security called – I was refused entry when taking my son Xmas shopping to choose a gift. Despite advising the [Content Removed] at the Carindale store that I had an exemption for wearing a mask, I was told to leave the store. The rude man who himself was unable to wear his mask correctly, insisted he sight my medical records and show my exemption certificate. Not… Read more

only are his actions against the law, they were inappropriate. I suggest you train and advise your staff as they are actually breaking the law.

Rude Customer service from a Store Manager Northland shopping centre – I have never encountered such extremely poor standard customer service from a manager before. This lady needs to be educated and be retrained on her customer service to enhance her skills we were explaining how they displayed a watch with a wrong price tag on it. Therefore that was the stores fault for not following up on your product & it is… Read more

considered as false advertising, as we point that out, she was making a fuss, instead of listening she was rambling on and interrupting which I find it very unprofessional. If you do not know how to communicate to customers with a proper grammar and manners with a class service you shouldn’t be in sales or retail for this matter. I believe it could’ve been handled better but she is not well educated how to handle customer complaints or receiving constructive feedbacks, over all bad experience and just a non quality manager. Hire someone who has high quality standard for customer service who wants customers to buy your product and to come back for more business if you do not know the basics of business this lady should not be in sales or shouldn’t be in a managerial title. Extremely poor service and bad attitude and that is why the store has no customers. I will never go back to this store first impression always counts and this lady could definitely ruined the companies brand.

The Worst Retail Experience I Have Ever Had – I received a email from Salera’s informing me that they would be investigating my issue and I’m still awaiting the outcome of the so called investigation I suspect that it will be about as good as the Service and the Customer care that I received during the Worst Retail Experience I’ve Ever Had. To anyone thinking of spending there hard earned… Read more

Money I would definitely advise you to find a more worthy and I’m sure appreciative Business that understands Customer Service and Honesty. Kind Regards, Frank