What a wonderful place to get all you hair and facial deals
The range of products is great and is very varied. The costs of the products are low and delivery is very fast and for a low price on purchasing it is free delivery
The reviewer stated that an incentive was offered for this review
Upper management come across as extremely rude. Ordered products from them and they arrived broken, so they sent replacement products thay were also broken, then wouldnt replace them the third time claiming I was the one one who was breaking the products. Horrible customer service and who ever packs the orders should find a different job!
I ordered a hair straightener, payed with my debit card, payment went out of my account only to receive an email saying I had to log into my online banking and screen shot the transaction before they send my purchase??? Apparently this is protocol for usinga credit card only I didn't use a credit card! I emailed them to say I won't screen shot my bank statement because they have received the payment which means I've payed and they still won't send it. Apparently I am getting a full refund in the next few days... completely do not understand any...of it, ladies I would not shop here again, I don't trust them, it feels dodgy to me to show proof of purchase on my end when my money has already hit there account so hopefully I get my refund. Don t take the chance!!!!
- Verified customer
Extremely Poor Customer Service, Fake or Tampered with Products
I have made numerous orders previously with this business and was quite happy with the delivery, packaging etc. But my last order 3 out of the 4 hair products arrived with faulty (or tampered with) lids. They were all the same brand so I am dubious now about the authenticity of these products. I contacted customer service to enquire about returning them and they were very abrubt and accused me of not being truthful and offered a $10 credit (for about $80 worth of product purchased). I was very offended by their response and tone and I will never use this store again and would advise others shoppers to find a more reputable seller for their products.
This is a scam company. Do not order with them.
I am certain that this company writes their own positive reviews on this website. I have never had a worse experience with a company I have ordered online with. The order came extremely late, was missing several products, and the products that arrived were fake (as they were unsealed and appeared tampered with, I contacted Matrix and [name removed] directly quoting the batch number and they stated that they were counterfeit products). When I contacted Salon Style, I was simply expecting the rest of the products to be delivered, but they claimed...that as I had not taken out their shipping insurance policy, the products must have gotten tampered with during shipping and refused to recompense me. They added that their "shipping insurance policy" with you pay extra for during ordering only gives you a refund of $5 and they send you a pump to use with a bottle. This is an illegal company that runs scams. Worst "consumer service" that only wants to defraud you of more money. Do not trust these fake positive reviews and use your money and time elsewhere.
Read specials/offers carefully...
I bought product because they were offering a discount in the form of extra rewards points. I sent a query when I didn't receive the extra rewards and was told that my order was lodged outside the specials offer period; I don't think it was and on reviewing the email offer it certainly was not clear. They also entice customers to review their purchases by offering extra points. The ACCC should crack down on these online companies that promote fake specials and offer inducements for positive reviews. I have no problem with purchases or products, just their marketing methods.
Made regular orders with no issues!
I have made more than 3 orders with salon style now and never had any issues at all! They always come the day after I order and I use the free shipping. The products are also amazing! Have been using their Milk Shake products and their 1 litre bottles last me 6 months!
Shipping and delivery also really fast and everything comes packaged nicely with some lollies and occasionally promotional things. Will continue to order from them their prices are just so good!
Fastest delivery I’ve ever had
This is the first time I’ve ordered anything from Salon Style, I can’t believe how fast I received my products, I ordered them yesterday and they arrived today. I’ve ordered a lot of products online before from different company’s and they’ve taken at least 1 week to arrive. My order was products I’ve used before but I’ll now be having a look to see what else interests me. I’ll definitely be using Salon Style again. Thank you.
- Verified customer
ABSOLUTELY THE WORST SERVICE I'VE EVER EXPERIENCED DO NOT SHOP ON THIS WEBSITE!
The product I ordered was sent back because of an incorrect address, even though I provided the correct address on my order. I am now being charged a return shipping fee which is half the amount of my original order. I am not getting a refund just a credit note minus the return fee. The company never called to let me know there was an issue with my delivery address. The supervisor on the customer service line is an absolute witch! First and last time ever shopping with them.
Amazing quality & quick shipping!
I ordered off Salon Style considering I got my hair done and wanted to purchase some proper salon quality products that would protect my hair, in which I ended up choosing the quickest shipping option (1-3 days) and I was amazed because I received my package the next day! Everything that I ordered was protected with the wrapping they provided, as well as them including some mentos lollies and a gift card for wine! Would 10/10 recommend buying from Salon Style for affordable prices and excellent service x
Return of product that I didn't know that I had ordered
In response to your answer but I have searched and cannot find my review that I have posted
It makes me wonder if most of the good reviews are real as others that I spoken to about my experience rate it keep away from that company.
In answer to your response about the White Sands x 1lt that you state that I knew that I pressed auto reorder, I have all emails sent by you as I was away when this happened. I would not have pressed auto send as I am not a hairdresser, this apparently happens "Please note due to the nature of Auto Delivery orders...
- Verified customer
Customer Service is deplorable
Product range was great, prices were around the same as other online stores. However, I made a mistake with an item I purchased, I contacted Customer Service, email was received overnight, assumption was that it was an oversea Customer Service department. The person that answered my original email didn't read it correctly, so I needed to send a second one, repeating my problem of incorrect item purchased. Waited two days to get an answer, yes you could return it, but you'll get hit with a 10% restocking fee. Do yourself a favour and find another company online to purchase from, one that has a hassle free return policy.
- Verified customer
Brilliant service and products
In a mad panic thursday because I ran out out of my Conditioner I put in my order and received it the following morning.
This was my first time using salon style and because of their prompt shipping and large variety of products ill continue to use.
Worst Customer Service
I am regular buy of salon style and never had an experience with delivery issues before. Australia Post either lost my parcel or delivered to wrong address/wrong person. Eventually, I did not receive my parcel worth approximately $150. I raised an inquiry with Salonstyle (being a sender). Very disappointed with their customer service. They sent me any random POD that has a scribbled signature with strangely name of receiver on POD that nowhere matches the name on parcel. I disputed signature on POD but Salon style refused to help any further despite I had paid extra amount for Shipping Insurance.
- Verified customer
Best Go-To for your Salon Level Products
Very efficient and carries wide range of salon products with very competitive prices. Possibly the best in SA if you normally get your salon products online, and you can also personally go to their store house to pick up. Very friendly customer services and reliable!
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