Samsung

I bought the Jet90 and it's bin, they said it would be delivered 8/8 and it is more then 1 week late. The worst thing is the website that never update the delivery or give you extra information, it always show as Dispached.

I gave this product a 2 star rating as it was really good at the start when I bought it. At the end when I returned it I would have given it a negative 10 star rating.

I bought this almost $2000 dryer as brand new item from a large retailer and it worked great at the beginning. It dried clothes and especially towels so well and left them.feeling so soft it was so much better than any other dryer I ever bought. I amnt going to name the retailer as they were great. They really tried to help me get a resolution and in the end gave me the resolut...

I ordered a 49" Monitor ($1,500+) for EOFY sales back on 18/06/22.
Requested delivery date to be 8/07/22 which gave almost 3 weeks to allow for delayed shipping times.
Took the day off work so I could be home to receive but delivery never happened.
On follow up I received an email letting me know that they sent it to the state processing hub on the 12-07-22 and I can expect to receive it in up to 10 days...
When I enquired why they would send it after the delivery date they tried to put the blame on not being in control of 3rd party courier de...

Ordered Samsung TV on 4th June with delivery for 14th of June.
Called Samsung on 23rd July and was advised tv still in warehouse so I the cancelled order, and was told that the refund would be processed in the next 1-2 weeks.
Later advised by Samsung on 31st July that product had been shipped on 28th July and refund would not be processed until they get the tv back to their warehouse (which was sent 7 weeks after I ordered it and 5 days after I cancelled the order). Advised that they had a record of me cancelling the order on the 23rd July and would escalate the matter.
Received email from Samsung on the 11th August advising me that the tv is currently "on the way" so have made a report to the ACCC.

Ordered Goods on 22 July and still haven't received! The customer service are rude, unhelpful, and completely useless! every time I've contacted them they have not been able to help me at all

I'm still waiting for my item. There is rude online chatting service and the phone is impossible. The online chat guy told me to read the fine print on delivery. I found this rude, because they ask what day would you like item delivered. The only dates available were the next month. Then the day came and nothing happened. They never contact you if there are delays or apologise.

I love Samsung products but their customer service is horrible. This time due to poor customer service I missed out on purchasing a S22 Ultra 512gb (now out of stock). Last time they gave me wrong advice about the delivery timeframe of my fridge and when I cancelled the order they took months to refund me because their delivery company 'lost' the fridge.

We experienced a technical problem with our Samsung Smart TV not loading Netflix. Phoned the Samsung Care line in Australia 6 August. Answered promptly - Michael my Samsung helper persevered and solved the problem after an arduous process locating what the problem was. Solved ! Absolutely fantastic service - quite amazing. Very grateful of such great service

Worst online transaction I have ever had, sent a faulty phone and 30 days for a replacement, in the meanwhile I was fined because I didn't send my trade in within 7 days, I'd be safer buying a phone from a Nigerian Prince, never again, over $2,000 and no phone in over a month :/

I placed the order on 12th July and today 6th Aug the website shows "Preparing dispatch", followed up a few time online but they don't tell you anything extra. I don't understand if this crap company can't deliver, WHY IT IS TAKING ORDERS ONLINE??

Literally no support from customer service team who have no idea what they need to do. After one month of trying to get help for a return still no resolution.

Since a few years ago, Samsung is just producing rubbish. I tested all their products for instance, I bought a brand new smartphone A 70 series and it didn't work from the beginning and they didn't accept to return it. Also, I bought a TV and a few months later a line appeared on the screen and when we contacted them, they tried to take us the responsibility and then accepted this was manufacturing faulty. In short, everyone stay away from their rubbish called product.

Nice idea. Terrible in reality. The negative reviews are as valid as the seemingly many positive ones. Under 24 hours from being delivered the TV lost all control of its frame rate or colors or something and started flicking wildly. The warning of it starting to go was last night it randomly would turn off when i was using the remote or watching something. Google said to turn off eco settings and change the picture settings down, so i did that even though i had bright on less than half anyway. Next morning it loses it. See video. Will not be as...

Product quality is good however there is worst customer support. Infact no customer support at all. Seems like samsung dont care about their customer.

- Raised an online order for a monitor
- Got a call from the Samsung Customer Resolution team (Susanna K) and was told that my order was "broken in the back end system" the only way to resolve this was for Samsung to cancel the order and for me to create a new one
- Created a new order online for same monitor
- A few days later I check the status of the first order, it was not cancelled
- Called the Samsung call center in the Philippines, they could not cancel the order as it was "with the warehouse"
- Escalated to Sydney Back Office team throu...