Samsung

I ordered a washer online on 22/03/2026, with a scheduled delivery date of 02/04/2026. On the morning of delivery, I received a message saying the item was “not ready to be picked up from the warehouse.” This is completely unacceptable. When I called Samsung customer service, they pushed me to contact the delivery company myself instead of taking… Read more

responsibility. After I followed up, the delivery company told me their driver actually attempted delivery, but warehouse staff said the item wasn’t ready. So clearly, there is a serious breakdown in communication on Samsung’s end.

I then contacted Samsung again and had to explain the entire situation all over again. I was promised a case number and a follow-up from a case manager — neither of which happened. No case number, no updates, nothing.

It wasn’t until 07/04/2026 that a case manager finally contacted me, and even then, he STILL couldn’t provide a solution. Instead, he asked me to repeat the same information yet again, which is incredibly frustrating and a complete waste of time.

After all this, I am STILL waiting for my washer, and no one can even tell me when it will be delivered. This level of incompetence, lack of accountability, and poor communication is shocking.

This has been an extremely frustrating and disappointing experience with Samsung. I will seriously reconsider purchasing from them again.

BAIT ADVERTISING - WORST COMPANY EXPERIENCE EVER – BAIT ADVERTISING MOBILE PHONE TRADE UP DEAL. I wasted several hours trying to purchase the advertised Samsung S20 FE mobile phone deal. Samsung failed to disclose that the app, necessary for trade up of approved models, was known to be faulty hence would not function for many potential customers. Samsung has since provided written… Read more

acknowledgement that it is aware of ongoing problems with the app, yet refuses to honour the advertised deal. Having accepted the bait in attempting to buy the product, many would proceed to complete the purchase without receiving the advertised promotion deal. I contacted Samsung a minimum of 30 times and received multiple promises but none have eventuated. Duration of many phone calls often exceeded one hour. It appears that nothing goes beyond the Phillipines call centre. Once a complaint is lodged it is almost impossible to contact the same person again. Instead a new complaint reference is issued and the old one closed without resolution. Without having purchased a product, I cannot send an email to Samsung as I need a model number to do so. Samsung has no system whereby a potential customer can demand consumer rights with regard to false advertising. Absolutely the worst online experience ever.

Stay away from Samsung fridges. Bought one in 2022. Within the first two years the freezer/cooling stopped. That was fixed. Warranty is only two years. It failed again. Twice in four years. Same fault. Understand the second time was out of warranty. But my Westinghouse is still going after 24 years.

My A12 Galaxy keeps cutting in and out. Wanted to find out why and also check if it was also one of the many phones to be blocked soon in Australia. Rang first. Guy hung up because it kept cutting out while I was speaking. Tried live chat. Kept… Read more

referring me to the website. Tried home phone and was referred back to website. Searched for email address. Sent email. Reply gave me a number in Australia to ring. Man told me it was a wrong number. My next phone WILL NOT BE A SAMSUNG.

Warning: Do not buy directly from Samsung — use a third-party retailer instead. I purchased a TV directly from Samsung and paid extra for installation to be included with delivery. When the TV arrived, the courier had no knowledge of any… Read more

installation and advised me to contact Samsung.

After contacting Samsung, I endured a lengthy process that took over a month before the installation fee was finally refunded. During this time, I explained that I urgently needed a working TV. Samsung advised that I could return the original TV, provided it remained unopened, which it has.

Relying on this advice, I ordered another TV directly from Samsung and had it installed. However, Samsung is now refusing to accept the return of the original TV, citing their terms and conditions that TVs cannot be returned unless faulty.

As a result, I am left with an additional unopened TV in original condition that Samsung will not accept. It is extremely disappointing to be told one thing and then experience the opposite, particularly as a long-standing customer who is now left out of pocket.

Got water in an ip48 rated samsung z fold 7. Cost me 3k and they didn't honor warranty considering they say phone can be submerged in water 1.5m deep for 30 minutes. I had phone fall in bathtub for 10 seconds. Putrid no more samsung

I cannot thank Samsung enough for stepping up when my retailer, Harvey Norman Atherton, completely failed me. I have a flagship phone that suffered a major OLED failure just 2.5 years in. While the store said there was nothing they could do, it would cost $500 to repair and 'lost' my receipt, Samsung’s team was professional, knowledgeable with… Read more ·  1

stellar communication. They issued a no-cost repair within 24 hours of receiving my documents. This manufacturer took more responsibility for a customer than the shop that took the money. 5 stars for Samsung’s integrity.

The sound quality of our Samsung TV became very distorted. I investigated the problem online with Samsung automated support without success and was automatically booked for telephone help. Subsequently I was contacted by the kindest and most competent Samsung technical support person. She painstakingly worked through the issue and step by step… Read more

checked every tv setting, reset many parameters and restarted and rebooted as required. There was no sense of impatience nor lack of expertise. Unfortunately my issue was unresolved, as it turned out to be due to hardware (speaker) failure. She apologised for our lack of success and provided me with the details of my closest Samsung at home service provider. Wow, i was totally impressed. Five Stars Samsung! In closing Samsung gave me a 10% discount voucher for online Samsung purchases.

Samsung’s latest S22 update has bricked my phone — and they’re refusing to take responsibility. > > Installed the February update, and within minutes the phone went into boot loops, overheated, and became completely unusable. Service centre confirmed the motherboard is dead… then told me it’s *not covered*, even though the failure happened… Read more ·  1

**immediately after Samsung’s own software update**. > > I’m now being told to pay for a repair that only exists because Samsung pushed a faulty update. No acknowledgement, no fix, no replacement. > > Judging by the number of similar posts, this is widespread. People are wasting hours trying resets, cables, recovery mode, etc. None of it works because the update itself is the problem. > > Posting this so others don’t waste time or money. Samsung needs to own this fault and stop pushing the cost onto customers. If your S22 is still working, **do NOT install the update**. > > Has anyone actually had Samsung replace their device without a fight?

Worst customer support service i have ever experienced. two weeks with a broken down Refrigerator which is still under warranty. I have been passed around from case manager to case manager who are going to call me within 1-2 business days but nothing. Its not a luxury item its an essential item and two weeks later still not resolved. Not ever the… Read more

offer of a temp fridge while they are resolving this one. Absolute joke for customer support. Worst ever. I'd never buy or recommend buying anything from Samsung again. If i could i would give them no stars

My claim with samsung on a battery fault in my ipad now out of warranty. The same failure happened during warranty period and I firmly believe a battery fault not my fault .dissatisfied as dealing with the problem in Philippines Show details

​I am writing this to warn others about the Samsung Trade-Up program (managed by Asurion). My experience has been a nightmare of shifting excuses and automated "rubbish" responses. ​I sent in a Galaxy S24 Ultra in perfect working order. Within 72 hours, I received four different, contradictory reasons for why my trade-in was being "mis-graded"… Read more

and why they are refusing to refund my $650 security deposit:

​Initial Reason: Cited a "Regional Variant" (UAE model). ​Second Reason: Changed their story to "Physical Damage - Back cover lifting." ​Third Reason: Retracted the damage claim, apologized for the "confusion," and went back to the "Regional Variant" excuse. ​Fourth Reason: Sent an automated email claiming "The device we received is not the device we were expecting."

​This inconsistent and deceptive behavior proves their assessment process is arbitrary and unreliable. Despite rejecting the trade-in and having the phone returned, they are attempting to keep the $650 as a "forfeited penalty."​I have already lodged formal complaints with NSW Fair Trading (Ref: 11516491) and Commonwealth Bank (Ref: CF-15259042C). I will not stop until this unauthorized charge is reversed. Samsung, please take accountability for your partner's deceptive conduct.

​Trade ID: SP29L779

Unfortunately, Samsung has elected to remove the QA82Q60R 82" QED from the list of TVs on which a Review can be posted. Hence my use of this space. In late 2026 I sent an email to Samsung advising that our 6 yr old TV had developed a 400mm wide vertical shaded/greyed area on the right-hand side which rendered the TV unwatchable leaving the only… Read more

option of dispose and replace. Samsung's authorised repair agent in Adelaide advised that the fault was due to either a faulty panel and/or faulty backlighting. The authorised repairer went on to advise that panels were not available, and they did not repair/replace backlighting for large screen. Consequently, the TV was not repairable. I also advised Samsung that: 1. The Motherboard on this TV had to be replaced in the TV when it was a little short of being three years old 2. Our current TV was purchased to replace our previous 65" Samsung which had to be disposed of after 5yrs due to unrepairable lines appearing on the screen. Samsung was not prepared to assist us at the time.

Despite the fact that this is the second Samsung TV which has died and deemed to be unrepairable within a ten to eleven year period, Samsung Customer Care refused to assist us in any way and advised that 5 to six years was considered to be a reasonable lifetime for their TV's.

I then sent a complaint via email to the CEO's office on 31 January 2026. The response was the same. I followed this up on 13/2/26 with a fair and reasonable proposal under which Samsung would sell me a replacement Tv at a discounted price. When I had not received a reply by 17/2/26 I emailed a followed up. As at the date of this review viz 4/3/26 I have still not received a reply to these emails.

While I acknowledge that both of the TVs were technically outside of their warranty it is reasonable to expect that expensive high-end products would have a lifetime of at least ten years and Samsung would ensure that these were repairable for this period and beyond. Samsung would not appear to have a corporate conscience, any sense of responsibility whatsoever and do not have any objection to embracing an environmentally unfriendly disposable culture.

Samsung support is appalling in Australia. You NEVER get to speak to a person except limited 1st level support via the Chat bot. Their Australian website also has multiple bugs requiring assistance from the chat bot. Eg, their Return for Repair Web service - even under warranty - is extremely bug-ridden requiring you to 1st remove your added… Read more

device and re-add it, then when you finally get through and want to finalise it, the final CONTINUE button doesn't work requiring the chat bot live agent. If you use the chat bot, you need to open it on a 2nd web page because if you follow their instructions you lose your chat and can't get it back. It took 2 hours and 3 attempts to get an Australian Post label, and two days to receive it via email with no other communication.

I had to retype the problem and include it physically. I didn't receive a support ticket number at any stage. Tecworks, their only authorised repairer, doesn't allow discussion and only addresses one issue at a time. Eg on my S20 Ultra I had a well-known green line hardware bug appear - just after support for the model ran out! - and my headset stopped working [it worked on my new S25 - a coincidence or by design?] and when I finally managed to send that away they didn't address the headset problem.

They are not a practical company and somehow seem arrogant in not allowing their customers to contact them.

I won't even start in the problem with my second Samsung The Frame TV. It is a shocker in every way. I'm throwing it in the trash, I'm not even going to try to get support for that. I'm not impoverished, but I'm not wealthy so it's a big thing for me to say this. It didn't used to be like this 10 years ago, they had great support then.

I emailed the Office of the CEO and not even that gets you to a person. Like I say, arrogant. Too big for their own good, let alone the customer's good. I've just bought an LG TV.

So glad I have only bought one Samsung product ever. Worst washing machine ever. Rubbish products and rubbish customer service to boot. Still haven’t got a call back after 3 phone calls to them. Never had an issue with other brands. Show details

Pre-ordered S26 Ultra. So sign of delivery until 10th Mar from StarTrack. NO update from Samsung even though others ordered after me got it before me. 10-Mar Delivery driver goes to the wrong house (my neighbour). Received a missed delivery sms and checked my CCTV to see he went to the wrong house. Now to run-around happens. Called StarTrack… Read more

and they cannot speak to me as Samsung has put in a restriction which requires only Samsung can provide any instructions to StarTrack of re-delivery / pickup. Called Samsung 2 days ago, initially got the same response, they attempted delivery and no one was at home. Then was told, they will have to log a call for the Case Manager to look into it. It will take 7-10 working days for the case manager to call.

Placed order on 26-Feb. Others started receiving the phones from 5th March. 9 days so far and I have to wait additional 7 to 10 working days only for the case manager to call me. And I am assuming, maybe they may contact StarTrack for re-delivery. So minimum, another 2-3 weeks.

What a bloody joke! Who came up with this process? And who the hell in management though this is an excellent idea!

Oh yes, I cannot cancel the order as I have to wait for the order to received and then at my cost, return.

Mind just blows!

I've always been a Samsung customer, and the one time I needed customer service, it shattered my convictions. I pre-ordered the S26, and it said it would be shipped on March 23rd. However, I have a month-long trip leaving on the 26th, so I tried the in-store pickup option, which showed a 2-3 day delivery timeframe. I thought, "That's counting from… Read more

the release date, March 11th, okay, I'll do that and have time to pick up the phone before my trip." But that's not the case. Two to three days after the phone arrives at the store, also shipped on March 23rd, how convenient! I tried calling to change the address so someone could receive it for me, but I can't. I can't pay for or expedite the shipping, but I can't. I can't pick one up at the store and have the store keep mine, but I can't. I can't send it to a locker, but I can't. I can't leave it at the store for a month, but I can't. In other words, I can't do anything, meaning I paid, it will be delivered but not picked up, the money will be refunded to the store, and I'm left without my new phone, which will cost me 450 AUD more if I wanted to buy it later (which I won't do, I'll definitely get an iPhone). Thanks Samsung for nothing, you lost a customer and an entire family that only owned Samsung phones.

I’ve always been a loyal Samsung customer, but my recent experience has been incredibly disappointing and has completely undermined my confidence in the brand. I placed a large order that included multiple TVs, Fridge and Music Frame speakers. The order was fully paid and confirmed. Samsung later advised the items had already been collected by the… Read more

delivery company, which clearly indicates the order had been dispatched. Despite this, Samsung unilaterally cancelled my order without authorisation and then provided a string of conflicting explanations:

First, they claimed the products were “unavailable.” Then, they said the items were being “returned to the warehouse.” Later, they advised the products were actually back in stock—and available for purchase again, but at a higher price. Finally, they insisted no “Dispatch Confirmation” was ever issued, even though their own emails confirmed collection by the courier.

The inconsistencies in Samsung’s explanations were astonishing. At no point was I given a reasonable resolution, despite providing clear, documented evidence. All I was offered was a refund—after they cancelled the order without my consent—and no option to repurchase the items at the contracted price. I requested a fair resolution:

either honour the original order, or offer a reasonable compensation so I could reorder without financial loss.

Samsung refused both. For a company of this size, the lack of accountability, the contradictory information, and the unwillingness to honour a confirmed, paid order is incredibly disappointing. After purchasing many Samsung products for my home, I expected better.

I bought a four-door Samsung fridge with icemaker which continually broke down, beginning in the first year, causing major personal grief, loss of expensive medication and loss of money. It took several distressing fights with Samsung to get a response. Eventually, they replaced it with a completely different French door model (not my choice)… Read more

which arrived with a dent in the freezer drawer. It also caused problems, with the icemaker being replaced twice. Now the icemaker has broken again and Samsung has refused to take any responsibility. We rely on this fridge for medication storage and ice for a family member with disability. Samsung had the audacity to offer me a 10% discount voucher on a new fridge. Why would I consider buying another Samsung? I find their deplorable treatment, their attitude and their service back up shameful.

I purchased a Samsung french door fridge freezer approximately three years ago and it has experienced repeated major failures. First, the ice maker burnt out. We were initially advised to leave the fridge running even though it was making unusual noises. When we called again because the sounds seemed concerning, we were then told to switch the… Read more

unit off due to a potential fire risk. When the technician eventually attended, the entire ice-making unit had melted, including the plastic housing. Food had to be discarded during this period.

Approximately a year later the compressor failed. It took two weeks for a replacement compressor to be installed.

Immediately after the compressor replacement, the fridge/freezer failed again. The freezer stopped freezing even though the display still showed –19 °C, and water inside the freezer remained liquid. The unit also began leaking. As a result, all food in the freezer spoiled again.

We reported this via Samsung chat on Sunday and were told a technician would be notified. When we had not heard anything, we called again on Tuesday and were again assured the technician would be contacted. By Thursday we still had not been contacted. When we called the technician directly, they confirmed they had not received any service request until that day.

We have recorded a conversation with Samsung in which we were told that once a technician confirms the fridge/freezer is not working, we would be eligible for a full refund and removal of the appliance. I still possess this recording.

We are currently still waiting for the issue to be resolved. I would strongly discourage people from purchasing a product from this company.

I bought 636L AI family hub refrigerator in December, 2025 but stopped working in February, 2026. Escalated to Samsung Australia who confirmed its a manufacturing defect and cant fix it. Refused to replace stating Samsung has no stock of this or other fridge in Australia, which is a shame for such a company. Dismissal customer service. Please BEWARE before buying SAMSUNG products. Show details