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Samsung

Samsung

1.4 from 1,424 reviews · View Statistics
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Reviews

  • Product Quality
    1.6 (713)
  • Return Claim MadeYes (346) · No (497)
  • Shipping
    1.4 (292)
  • Customer Service
    1.6 (157)
  • Warranty Claim MadeYes (357) · No (482)
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Seve T.
Seve T.Perth, WA
  • 14 reviews
  • 4 likes

Worst delivery service ever.

published

I bought the Jet90 and it's bin, they said it would be delivered 8/8 and it is more then 1 week late. The worst thing is the website that never update the delivery or give you extra information, it always show as Dispached.

  • Shipping
  • Incentivised Review No
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gary
garysydney Australia
  • 6 reviews
  • 4 likes

Samsung 10kg Smart Dryer... Most expensive piece of junk I ever bought

published
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InkNRoll
InkNRollPerth, WA

Bad Service

published
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Tom
TomSydney, NSW
  • 2 reviews
  • 2 likes

Won't refund my money after order cancelled due to non-delivery after 2 months

published

Ordered Samsung TV on 4th June with delivery for 14th of June.
Called Samsung on 23rd July and was advised tv still in warehouse so I the cancelled order, and was told that the refund would be processed in the next 1-2 weeks.
Later advised by Samsung on 31st July that product had been shipped on 28th July and refund would not be processed until they get the tv back to their warehouse (which was sent 7 weeks after I ordered it and 5 days after I cancelled the order). Advised that they had a record of me cancelling the order on the 23rd July and would escalate the matter.
Received email from Samsung on the 11th August advising me that the tv is currently "on the way" so have made a report to the ACCC.

  • Incentivised Review No
  • Return Claim MadeYes
  • Warranty Claim MadeNo
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The Worst Customer Service!

published

Ordered Goods on 22 July and still haven't received! The customer service are rude, unhelpful, and completely useless! every time I've contacted them they have not been able to help me at all

  • Incentivised Review No
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Ray S.
Ray S.
  • 6 reviews
  • 4 likes

Still waiting

published

I'm still waiting for my item. There is rude online chatting service and the phone is impossible. The online chat guy told me to read the fine print on delivery. I found this rude, because they ask what day would you like item delivered. The only dates available were the next month. Then the day came and nothing happened. They never contact you if there are delays or apologise.

  • Shipping
  • Incentivised Review No
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Michael
MichaelGreater Melbourne (Outer), VIC
  • 6 reviews
  • 1 like

Great products, horrible customer service

published

I love Samsung products but their customer service is horrible. This time due to poor customer service I missed out on purchasing a S22 Ultra 512gb (now out of stock). Last time they gave me wrong advice about the delivery timeframe of my fridge and when I cancelled the order they took months to refund me because their delivery company 'lost' the fridge.

  • Incentivised Review No
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Related Articles

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SwissAlps2
SwissAlps2South East Queensland, QLD
  • 2 reviews
  • 1 like

Extraordinary Service ! Way beyond Expectation

published

We experienced a technical problem with our Samsung Smart TV not loading Netflix. Phoned the Samsung Care line in Australia 6 August. Answered promptly - Michael my Samsung helper persevered and solved the problem after an arduous process locating what the problem was. Solved ! Absolutely fantastic service - quite amazing. Very grateful of such great service

  • Product Quality
  • Incentivised Review No
  • Return Claim MadeNo
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Never buy from Samsung direct

published

Worst online transaction I have ever had, sent a faulty phone and 30 days for a replacement, in the meanwhile I was fined because I didn't send my trade in within 7 days, I'd be safer buying a phone from a Nigerian Prince, never again, over $2,000 and no phone in over a month :/

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Mohsin S.
Mohsin S.
  • 2 reviews
  • 2 likes

Samsung continues to provide PATHETIC service, 4 weeks and the order is still being processed.

published

I placed the order on 12th July and today 6th Aug the website shows "Preparing dispatch", followed up a few time online but they don't tell you anything extra. I don't understand if this crap company can't deliver, WHY IT IS TAKING ORDERS ONLINE??

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Worst customer service ever!!!

published

Literally no support from customer service team who have no idea what they need to do. After one month of trying to get help for a return still no resolution.

  • Shipping
  • Incentivised Review No
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Ray
Ray
  • 2 reviews
  • 1 like

Samsung products are totally garbage.

published

Since a few years ago, Samsung is just producing rubbish. I tested all their products for instance, I bought a brand new smartphone A 70 series and it didn't work from the beginning and they didn't accept to return it. Also, I bought a TV and a few months later a line appeared on the screen and when we contacted them, they tried to take us the responsibility and then accepted this was manufacturing faulty. In short, everyone stay away from their rubbish called product.

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Ryan A.
Ryan A.Perth, WA

Buy with caution

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Wasi
WasiSouth East Queensland, QLD

Worst Customer Service. Waste of time and money dealing with customer support

published

Product quality is good however there is worst customer support. Infact no customer support at all. Seems like samsung dont care about their customer.

  • Incentivised Review No
  • Product PurchasedSamsung Galaxy S22 Ultra 256GB
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Worst online process ever: Complete lack of support from Australian Customer Resolution team

published
  • Product Quality
  • Incentivised Review No
  • Return Claim MadeNo
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Questions & Answers

Paul
Paulasked
Samsung

Are you aware if a potential scammer regarding a Samsung promotion. This is what I was told to click on to claim the prizes.
Click on https://promobox-office.com/ and click on The right Icon Menu and click on Verify Staff put in my ID number 03656 to make your verification and also read the testimonies of other winners

No answers
Zoe
Zoeasked
Online store

Did anyone ever receive a return label? I've been waiting for over a month now and no return label received. Do they simply refuse returns?

No answers
Alison P.
Alison P.asked
Online store

How do I cancel an order that has not been delivered and has not delivery date and get a full refund?

5 answers
Zubair K.
Zubair K.
Alison P.
Alison P.

Hey Zubair thanks but I dont see those options, was this advice for AUS?

Kesh
Kesh
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Samsung

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