Samsung

We've been loyal Samsung customers for over 20yrs. Since the 23rd April this year we have been in the process of replacing and refunding our Family Hub Fridge. Which we loved. Samsung picked up our fridge 8 weeks ago and promised a refund... Still waiting. No email replies. An unanswered phone number we can't get through to the Voice Of Customer.… Read more

This is just the worst experience for us. The customer service has to be the worst going around. No answers, no correspondence. Just left hanging. I feel likely our refund won't arrive and Samsung has effective stolen our fridge. The most terrible service, for a long standing loyal customer.

Let me be entirely clear: I have been a fiercely loyal Samsung customer since the Galaxy S2. Over the last fourteen years, I have poured thousands upon thousands of dollars into this brand—buying flagship phones, tablets, and premium home electronics. That loyalty ends right now. My recent experience trying to claim a legitimate warranty for my… Read more

Galaxy Z Fold 6 has been a masterclass in corporate arrogance. Less than two years into owning this ultra-premium, multi-thousand-dollar device, the inner protective screen began bubbling up right along the crease. It is a blindingly obvious hardware defect on a device meant to showcase their pinnacle technology.

Instead of standing by their engineering, Samsung Australia did what they do best: they ducked, wove, and hid behind an endless wall of corporate disclaimers and fine-print technicalities.

The level of sheer contempt and deflection I experienced is insulting. They would rather weaponize disclaimers to save a few dollars on a defective screen than respect a customer who has supported them for over a decade.

If this is how Samsung Australia treats its long-term, premium tier consumers, they don't deserve a single dollar more. I will NEVER buy another Samsung product as long as I live. You haven’t just lost a customer; you’ve built an adversary. Absolute disgrace.

Adding to the chorus of negative reviews. Bought an expensive 8K TV which has had 2 major faults in 6 months. In total it has only worked for 3 months. Their own repairer said it's not worth repairing the second time. Samsung warranty states, and… Read more

I quote:

We’re not in the business of making defective products, but in some cases manufacturing faults occur. If your Samsung product is suffering from a major failure, you have the right to choose to have the product repaired, replaced or to receive a refund. If you have suffered loss or damage because your Samsung product failed to comply with a consumer guarantee, you may be entitled to compensation if it was reasonably foreseeable that you would suffer such loss or damage as a result of such a failure. Well I'm sorry, it is apparently well known that your 8K TVs overheat and fail, so you ARE in the business of making defective products. And you flat out refused to offer me a replacement TV. I could only have a repair (are you joking?) or a refund. As I had a working TV for such a short time, my case manager agreed to compensate me the installation costs if I provided the receipt. When I emailed in the receipt, suddenly I had a new case manager who refused to honour this agreement. I pointed out the compensation clause in their warranty conditions and that a verbal contract is binding. But the case manager just talks over the top of me and hangs up on me. I still have no money from them after several months. Their aftersales and customer service is completely unprofessional. If Samsung want to keep customers they need to start treating them with respect.

For a reputable company Samsung is the worst in after sales support. They never follow up, call back or even provide access to senior staff to resolve issues that are escalated. We had our fridge repaired 4 time within 6 months of purchase. We were… Read more

promised a refund. We never got the refund, never got a call back and everytime we called we had to explain the situation again. Don't recommend!!!

Sent my old Samsung S7+ tablet in for repair after 5yrs of great service it gave up. Repair depot advised - unrepairable. Samsung went way more than the extra mile. I was so pleasantly surprised with their propsed resolution i almost could not believe it. (Details not revealed) I accepted and am still an EXTREMELY HAPPY and continually loyal Samsung supporter

Honesty, knowledge,customer service skills from cj, is outstanding for someone so young. The store is so clean and organised makes it so easy to find what we looking for. Thank you cj you are amazing Show details ·  1

I cannot thank Samsung enough for stepping up when my retailer, Harvey Norman Atherton, completely failed me. I have a flagship phone that suffered a major OLED failure just 2.5 years in. While the store said there was nothing they could do, it would cost $500 to repair and 'lost' my receipt, Samsung’s team was professional, knowledgeable with… Read more ·  1

stellar communication. They issued a no-cost repair within 24 hours of receiving my documents. This manufacturer took more responsibility for a customer than the shop that took the money. 5 stars for Samsung’s integrity.

They don’t deliver your goods – I ordered and paid on March 11 for delivery March 21. Delivery did not happen. Next date they gave me was April 11. Delivery did not happen. On or before April 24 guarantee. Guess what it did not arrive. Now on or before May 6. I think I will be editing this review on May 7. Yep it is May 8 and I still have not received my products. This time they are saying they don’t have the stock. New delivery date is May 20. Show details

I obtained a credit loan from Latitude Gem Visa to purchase a Samsung mobile phone. I attempted to make a payment several times, but I received an error message. When I called Latitude Gem Visa, they confirmed that the transaction was successful. However, I mentioned that there was no order number from Samsung because I was unable to complete the… Read more

purchase on the Samsung site. This occurred on Friday at 7:30 PM, and Samsung phone support is only available Monday to Friday, typically from 9 AM to 8 PM. The online service was extremely poor; I had to repeat my story multiple times.I have always used Samsung phones. In fact, I had an issue with my current Samsung phone and thought it best to buy a new one instead of paying a fortune to repair it. I rushed to their store to see if they could repair my phone immediately since I had no device, but I was told it would take two weeks. I also had to pay for the repair! Samsung is already holding my $3,228 with no order number, let alone a phone! To complicate matters further, the store lacked a method to recover my data from the damaged phone. I was told to use a desktop computer to do it, and I don't have a desktop. I can't go to a library either at that time. I received this information at 3:30 PM on a Saturday, after spending the entire day trying to resolve the online issue with their ineffective support robots! What is the purpose of going to a Samsung store? Why does Samsung have an online store and partner with Latitude if their system is unavailable after 5 PM and on weekends? I felt foolish for thinking that buying online and picking up in-store was a good idea. I have to rely on my laptop for communication, praying that there are no emergencies. PEOPLE, DO NOT BUY ANYTHING FROM SAMSUNG ONLINE!

27.7.26

Samsung's online service is extremely useless! The same issue continues! I was told it would take 7 to 10 business days to sort this out.

I called Latitude; they informed me that Samsung has a direct merchant number to call for assistance. However, at the time of this review, I have received nothing from Samsung online support. The automated responses are ineffective, and the staff members also seem automated in their constant apologies.

Had purchased in 2021 (my third Samsung TV) with an extended 5 year warranty, for about $5K. SAMSUNG 85” QA85Q70AAWXXY. Just a couple of months after warranty expired, tv developed an issue, Samsung technician attended and advised this tv model is no longer built and no more spare parts hence cannot be fixed. Called Samsung, provided all… Read more

receipts, documentation and details, they logged a Voice of Customer claim saying they will advise a remedy / respond within 3 business days, it’s been more than 3 weeks, no response and I keep calling and am told someone will get back. NO response to the logged claim, finally they provided “Voice of Customer”department’s contact no, NO ONE answers the call.

my Samsung tv lost its picture a week ago and it happened again about a month before ,first time it was a online reset by Samsung but this time they referred me to a repair company that was going to come out within 4 days , on the last day i phoned them to check what time they were coming but was informed that they will not as the parts to fix my… Read more

4 month old 77" OLED were not available and they had already notified Samsung it would have to be replaced, when i phoned Samsung about it i was informed that "a person has not been allocated who can make a decision about it" what is the decision i do not know .... I JUST NEED MY $3000 TV REPLACED WITH A NEW ONE AND AN EXTENDED WARRANTY WOULD BE DECENT THING TO ADD, only then will i adjust my rating

Worst experience with these guys and their product premium product does not work and its not once its second time and worst part is these guys have their customer service is some other location and those guys dont care what you tell them they memorize just one line "our policy is a repairer will call you", repairer never calls and you are waiting… Read more

infinitely. You call them again and same answer, product is new and under warranty, why dont they just refund my money when its not even usable.

Samsung took 2 weeks to deliver a fridge via their 3rd part transport AMC. Delivery drivers arrived with a simple trolley ( not 3 wheels) and refused to deliver and claimed if stairs Samsung customer service said the 'buyer' has to lift. We are on build site and all other deliveries have occurred without issue/ failure. Now that the 3rd party… Read more

refused, the fridge usautomatically returned to Samsung ( no other options) and order cancelled. Samsung customer service gave incorrect information on refund pricess and customer is RELIANT on a 3rd party delivery company to return before Samsung will provide a refund.

Visited Macquarie Samsung Centre yesterday to have their tech remove many viruses which had appeared on my phone and had to revisit today as an important banking app had been also removed. The tech was able to restore it but my complaint is regarding the only female employee who behaved in an extremely aggressive and unpleasantly confrontational… Read more

manner towards me. As per other reviews for Samsung [which are unsurprisingly negative] her behaviour towards a paying customer can be seen in some circumstances as grounds for dismissal. I would hope some counselling for her would be beneficial in this instance.

The TV was 3 weeks old when it malfunctioned. The brightness would not change up or down. Sometimes when turning on the screen would flicker then go black. I contacted Samsung. It took 2 months for them to finally decide it could not be fixed. It’s a 2026 model! They agreed to refund the money. But said only after 21-30 business days once refund… Read more

process commenced June 8 2026. It’s July 8 2026 and nothing. I have emailed over 13 emails asking for the terms and conditions for their refund process, I also called but now no matter what day I call I cannot get through. Their customer service is terrible. How can they legally keep my money even though the TV was picked up 3.5 weeks ago? DO NOT BUY ANY PRODUCTS FROM SAMSUNG.

Samsung Account … to place apps on a TV you need an account and a mobile number. To change that number (in my case from a NZ to a AUS number it takes TWO WEEKS). Have spent 3 hours trying to access apps on a smart TV. A bloody ridiculous system. Looking for a smart TV that is easy to setup. Look elsewhere SAMSUNG IS HOPELESS Show details

I recently purchased a Samsung Q990F series soundbar, subwoofer, and rear speaker system. The sound is great. I wanted to put the rear speakers on stands and have found not only do Samsung not make the stands for the rear speakers, but they also won't recommend a company who does make them. I have searched multiple websites and products online and… Read more

almost all of them don't allow the right angled plug to fit into their tubing, so customers are having to use zip ties to attach the cords externally! It's a bit like selling a phone without the charger! Absolutely useless!

Would anybody from Samsung like to answer me why I can’t get a refund on a product that first developed problems whilst under warranty? I decided to pre-order a set of Samsung Galaxy Buds3 Pro when they were first announced. Being on a pension it was a big purchase for me. I saved up to treat myself to my very first pair of good, name brand… Read more

earbuds.

About 4mnths before the warranty was up, they buds would no longer sync because the left bud would not charge. Took awhile to figure out what was going on but even a Google search eventually showed that this was a known problem. I returned to the store where I purchased the item, the Samsung Experience Store in Werribee Victoria, explained what was happening. Staff confirmed that yes, it was a known problem and organized for them to be sent away for repair.

Received a text message that they were ready for pick up. Staff member told me that they had been totally replaced then threw the plastic bag containing the item towards me at the counter then walked away. I opened the bag and read the repair report, ‘cleaned and tested OK.’ When I confirmed they were my original set and not a replacement the staff member scoffed and said if I wanted to know anything else that I should, “just read the paperwork, OK?’

I was startled by the rudeness but honestly, I was just glad I had working earbuds again. Once home it quickly became apparent that there was now something wrong with one of the sensors. I started getting intermittent ‘moisture detected’ warnings. When this happens, the buds won’t work and it’s recommended you dry them and leave them to dry thoroughly for 24hrs. I could exercise and they’d be fine.

Then I’d go for a slow walk, or sit in a chair to listen to an audiobook and would be stopped by this sensor warning. It wasn’t always even linked to strenuous activity, especially since one of the selling points for the product was a much-advertised water/sweat rating. I returned to the store and was told to ‘hang around for an hour and go like, shopping or something then come back because the guy who handles this stuff should be visiting the store.’ I told them I couldn’t wait for an hour, to which they shrugged and said my choices were that, or nothing.

I returned home and rang Samsung head office. The staff member said I had to have them looked at, again and organized for them to be sent back to the repair centre, Mobile House in Oakleigh. They seem to have the repair contract with Samsung. When they came back all they had in the notes was the same, ‘cleaned and tested OK.’ Almost instantly I started having the exact same ‘moisture detected’ message. I took them back to the Samsung Experience store in Werribee and let them know that since two repairs’ attempts had left me with unreliable, still faulty earbuds that I’d like a refund on the product. The staff member smirked and told me, “Samsung don’t ever give refunds.” I clarified that this wasn’t a change of mind issue but instead two faults that made the product unreliable therefore unusable for their intended purpose, i.e. faulty and that it wasn’t anything I’d done to cause the problem. The staff member walked towards the security door, swiping to get in. As he did another staff member walked up to also go through the door. The staff member I spoke to grinned at his coworker, jerked his head to where I was sitting then rolled his eyes. They both laughed then went through the door.

When he came back out, he told me that he’d just checked and had it confirmed that, “Samsung only give out cash refunds if a fault is found within the first 14 days.” I replied that information was incorrect, that it went against Australian Consumer Law and that he shouldn’t be misleading customers with illegal advice, pretending it was legal. He just walked away and refused to be of any further help.

I went home and contacted Samsung again by phone. The female staff member I spoke to assured me that she could handle my problem. I supplied her with invoice numbers, of both the initial purchase plus the two repair invoice numbers and dates for all three. She started saying that ‘by law’ I had to return the items to Mobile House for a now third attempt at repair. When I explained my hesitancy to be without them further and have them looked at for a third time, asking what part of the consumer law states that I had to, she suddenly claimed that, oh no, it wasn’t for repair purchases, this time it had to go to Mobile House because they were the ones who decided if Samsung was allowed to go ahead and provide the refund.

I was confused and asked why did an outside location, who could possibly have caused a second fault whilst trying to fix the initial fault have the final say over a refund issue, surely that would be Samsung’s decision? The staff member suddenly started saying how this wasn’t her department, how she couldn’t say since she wasn’t the right person to talk to about this, after refusing to transfer me at the beginning of the call, insisting she was the correct person to handle the call. She ended the call, telling me that a supervisor called ‘Christian’ would call me back. Nobody from Samsung has ever called me back. Finally, I rang Victorian Consumer Affairs. I was advised that the information I was given in store about refunds for faulty items only being available in the first 14 days was incorrect and possibly a breach of consumer law, especially so if staff were informing customers with misleading/wrong information that went against Australian consumer law.

I was advised to contact Samsung, in writing, with my concerns and advise them how I would like the matter resolved. I had trouble finding the right place to send a detailed request email to but found a customer care email online. They responded, asking for invoice numbers and dates, which I’ve already had confirmed by another staff member they have copies of in their system. I supplied them again anyway. I was assured that it would be ‘forwarded to the right department.’ More waiting, once again nothing.

Contacted VCA again and they suggested I send an email directly to the manager of the store where I made my initial purchase. Turns out Samsung will not provide contact details for individual stores. I emailed Samsung again, requesting this information only to be told that it ‘was passed on and they will decide what, if anything, will be done to help you.’

So, Samsung, could you please explain why I can’t get a refund on faulty goods that were sold to me in one of your stores? It is illegal to not offer a refund on products with major faults – a major fault being classified as something that interferes or makes it impossible for the product to be used in it’s advertised, intended way. It is also illegal for your staff to try and mislead a customer by telling them incorrect information about them only having 14 days to report a fault and request a refund, which is a breach of Australian Consumer Law and customers rights. The item has been attempted to be repaired twice now and only came back with a further fault. I am formally requesting for Samsung to refund me my purchase price for the item that I purchased, from them, with a valid warranty that have turned out to be faulty. Care to respond Samsung? Ghosting me and not responding doesn’t look good for a business.

We're very disappointed with how our case has been handled. Our washing machine is only 10 months old and was working normally until it developed a leak. Samsungs technician inspected it and stated there was a crack and other damage, but no evidence has been provided showing how that damage occurred or proving that it was caused by us. We were… Read more

told it was "possibly a coin", but that appears to be speculation rather than a confirmed diagnosis. The report says there’s a crack caused by a foreign object but no evidence of the object and no photos of the damage. We paid $650 for this machine and were quoted approximately $1,200 to repair it, which is clearly unreasonable. More importantly, we've now been without a working washing machine for around 5 weeks. We have 3 little boys and we’re paying hundreds of dollars in having to use the local laundromat. We have been told that they won’t replace it because it was our fault but out of good will they’ll repair it now, we can’t wait the weeks it will take for it to be fixed. We’re desperate for a working machine and we can’t afford to keep going to the laundromat. We just want a new machine or a refund but Samsungs supervisor in the Philippines hung up and said that that’s the only option because it’s not a manufacturer issue. Extremely disappointed and we’ll never use Samsung again.

My $4000 Samsung TV has turned into an advertisement server. Every screen has ads supplied by Samsung and they can't be turned off. I never agreed to this and am returning the TV. Piece of crap.

I bought a gen 1 samsung galaxy ring before there was a lot of evidence online about the batteries in the device failing after approx 6 months of use. I had the same failing battery as many other users and had significant issues even reaching out to samsung to request a repair under warranty. Samsung eventually sent me a shipping label for… Read more

australia post. The attendant at said post office applied the label and stated she had to be the one to close the parcel (one of the bags which if you dont tape it up completely, a size 4 ring would expectedly go missing from). The ring never arrived to the repair centre. Samsung have denied any further remedy due to the ring never arriving. Australia Post won't do anything as the label it was shipped under was made through samsungs business account. SAMSUNG REFUSES TO CONTACT AUSTRALIA POST TO HELP REMEDY THIS PROBLEM. DISGUSTING CUSTOMER SERVICE. AVOID THIS COMPANY AT ALL COSTS.

Samsung uses your TV as an advertising billboard. It is incredibly invasive to spend good money on a premium piece of hardware, only for Samsung to treat your living room like a digital billboard. I don't have to take the ads, and there are a few highly effective ways to take back control of your TV from selfish companies like Samsung. 1. First… Read more

obvious method. Do not buy Samsung! 2. The Best Solution: Cut the Internet (The "Dumb" TV Method) The single most permanent way to stop the ads, the tracking, and the sluggish menu updates is to disconnect the TV from the internet entirely. Go into your TV's network settings and choose "Forget Network" or unplug the ethernet cable. How to stream: Plug a dedicated streaming device—like an Apple TV, a Google TV Streamer, or an Amazon Fire Stick—into one of the HDMI ports. These dedicated boxes are much faster, have better interfaces, and completely bypass Samsung's ad-heavy operating system. Your TV goes back to doing what it was made to do: acting as a beautiful screen, nothing more. 3. Network-Level Ad Blocking If you want the TV on the internet but want to completely blindfold Samsung's ad servers, you can block the domains they use to fetch those home screen images. Change the TV's DNS. You can route the TV's internet traffic through a free, secure public ad-blocking service like AdGuard DNS Go to Settings > Network > Network Status > IP Settings. Select DNS Setting and change it to "Enter Manually". Enter 94.140.14.14 (or 94.140.15.15) and save. This automatically stops many known ad servers from delivering banners to your screen. 4. Opt Out of the Privacy Settings If you still need the TV connected to the internet for native apps, you can manually disable Samsung's ad-tracking profiles, which will significantly reduce the clutter: Go to Settings > General & Privacy > Terms & Privacy. Uncheck the boxes for "I consent to Internet-based Advertisements" and "I consent to Viewing Information Services" (this is their fancy term for tracking what you watch). Select Reset PSID (Personalized Service ID). This completely wipes the advertising profile they've built on you so far. Go to Settings > General > Smart Features and turn off "Autorun Smart Hub". This stops the ad-heavy home bar from popping up automatically every time you turn on the TV. 5. Block on Your Home Router If you know how to log into your home internet router's settings, you can add a URL filter or blocklist. Add these two domains to your router's blacklist: samsungads.com config.samsungads.com When the TV tries to call home to grab the latest advertisement image, your router will quietly drop the request, leaving the ad spaces blank or completely removing them. I paid for the TV, and I should not have to look at their commercials just to change the input! And neither should you...