Samsung

Samsung Account … to place apps on a TV you need an account and a mobile number. To change that number (in my case from a NZ to a AUS number it takes TWO WEEKS). Have spent 3 hours trying to access apps on a smart TV. A bloody ridiculous system. Looking for a smart TV that is easy to setup. Look elsewhere SAMSUNG IS HOPELESS Show details

I recently purchased a Samsung Q990F series soundbar, subwoofer, and rear speaker system. The sound is great. I wanted to put the rear speakers on stands and have found not only do Samsung not make the stands for the rear speakers, but they also won't recommend a company who does make them. I have searched multiple websites and products online and… Read more

almost all of them don't allow the right angled plug to fit into their tubing, so customers are having to use zip ties to attach the cords externally! It's a bit like selling a phone without the charger! Absolutely useless!

Fridge bought 31st January, 2025. Three days ago, the ice maker started making horrendous noises, so loud that we have had to turn the fridge off. Samsung Help Desk more interested in reading me disclaimers etc, rather than solve my issue. … Read more

Difficult to understand the people on this line, due to heavy accents. They did not really grasp what the issue was, but I see other reviews have had identical problems. Finally have organised a repairman to call in one weeks time. I rang and asked to speak with a Manager, she was not interested in my query as to what do I do with frozen and refrigerated food for a week, this question was ignored. Bought through Appliances Online, who installed it. Samsung seemed more interested in protecting their backsides, than solving my issue. Disclaimers, such as owner abuse were read to me more than once. Don’t think I’ll waste my money with Samsung again. Very disappointed!!!

My partner accepted a Samsung trade in offer when she bought a new mobile. The old phone was cleaned of data and apps by the local phone shop then posted to Samsung. The phone operated normally, and was cleaned easily, yet Samsung advised that it… Read more

was not functioning when received. 3 photos were sent showing no damage. This trade in arrangement is clearly a scam

Selling faulty refrigerators since 2014 – This on Samsung own website, yet they ignore any responsibility, I am entitled to a full refund ; In Australia, our goods come with statutory guarantees set out in the ACL. If your product suffers from a manufacturing fault that is not a major… Read more

failure and that can be repaired, Samsung (or the retailer) may choose to repair the product, provide you with a replacement product or provide you with a refund. If your Samsung product is suffering from a major failure, you have the right to choose to have the product repaired, replaced or to receive a refund.

If you have suffered loss or damage because your Samsung product failed to comply with a consumer guarantee, you may be entitled to compensation if it was reasonably foreseeable that you would suffer such loss or damage as a result of such a failure.

Honesty, knowledge,customer service skills from cj, is outstanding for someone so young. The store is so clean and organised makes it so easy to find what we looking for. Thank you cj you are amazing Show details ·  1

I cannot thank Samsung enough for stepping up when my retailer, Harvey Norman Atherton, completely failed me. I have a flagship phone that suffered a major OLED failure just 2.5 years in. While the store said there was nothing they could do, it would cost $500 to repair and 'lost' my receipt, Samsung’s team was professional, knowledgeable with… Read more ·  1

stellar communication. They issued a no-cost repair within 24 hours of receiving my documents. This manufacturer took more responsibility for a customer than the shop that took the money. 5 stars for Samsung’s integrity.

The sound quality of our Samsung TV became very distorted. I investigated the problem online with Samsung automated support without success and was automatically booked for telephone help. Subsequently I was contacted by the kindest and most competent Samsung technical support person. She painstakingly worked through the issue and step by step… Read more

checked every tv setting, reset many parameters and restarted and rebooted as required. There was no sense of impatience nor lack of expertise. Unfortunately my issue was unresolved, as it turned out to be due to hardware (speaker) failure. She apologised for our lack of success and provided me with the details of my closest Samsung at home service provider. Wow, i was totally impressed. Five Stars Samsung! In closing Samsung gave me a 10% discount voucher for online Samsung purchases.

Would anybody from Samsung like to answer me why I can’t get a refund on a product that first developed problems whilst under warranty? I decided to pre-order a set of Samsung Galaxy Buds3 Pro when they were first announced. Being on a pension it was a big purchase for me. I saved up to treat myself to my very first pair of good, name brand… Read more

earbuds.

About 4mnths before the warranty was up, they buds would no longer sync because the left bud would not charge. Took awhile to figure out what was going on but even a Google search eventually showed that this was a known problem. I returned to the store where I purchased the item, the Samsung Experience Store in Werribee Victoria, explained what was happening. Staff confirmed that yes, it was a known problem and organized for them to be sent away for repair.

Received a text message that they were ready for pick up. Staff member told me that they had been totally replaced then threw the plastic bag containing the item towards me at the counter then walked away. I opened the bag and read the repair report, ‘cleaned and tested OK.’ When I confirmed they were my original set and not a replacement the staff member scoffed and said if I wanted to know anything else that I should, “just read the paperwork, OK?’

I was startled by the rudeness but honestly, I was just glad I had working earbuds again. Once home it quickly became apparent that there was now something wrong with one of the sensors. I started getting intermittent ‘moisture detected’ warnings. When this happens, the buds won’t work and it’s recommended you dry them and leave them to dry thoroughly for 24hrs. I could exercise and they’d be fine.

Then I’d go for a slow walk, or sit in a chair to listen to an audiobook and would be stopped by this sensor warning. It wasn’t always even linked to strenuous activity, especially since one of the selling points for the product was a much-advertised water/sweat rating. I returned to the store and was told to ‘hang around for an hour and go like, shopping or something then come back because the guy who handles this stuff should be visiting the store.’ I told them I couldn’t wait for an hour, to which they shrugged and said my choices were that, or nothing.

I returned home and rang Samsung head office. The staff member said I had to have them looked at, again and organized for them to be sent back to the repair centre, Mobile House in Oakleigh. They seem to have the repair contract with Samsung. When they came back all they had in the notes was the same, ‘cleaned and tested OK.’ Almost instantly I started having the exact same ‘moisture detected’ message. I took them back to the Samsung Experience store in Werribee and let them know that since two repairs’ attempts had left me with unreliable, still faulty earbuds that I’d like a refund on the product. The staff member smirked and told me, “Samsung don’t ever give refunds.” I clarified that this wasn’t a change of mind issue but instead two faults that made the product unreliable therefore unusable for their intended purpose, i.e. faulty and that it wasn’t anything I’d done to cause the problem. The staff member walked towards the security door, swiping to get in. As he did another staff member walked up to also go through the door. The staff member I spoke to grinned at his coworker, jerked his head to where I was sitting then rolled his eyes. They both laughed then went through the door.

When he came back out, he told me that he’d just checked and had it confirmed that, “Samsung only give out cash refunds if a fault is found within the first 14 days.” I replied that information was incorrect, that it went against Australian Consumer Law and that he shouldn’t be misleading customers with illegal advice, pretending it was legal. He just walked away and refused to be of any further help.

I went home and contacted Samsung again by phone. The female staff member I spoke to assured me that she could handle my problem. I supplied her with invoice numbers, of both the initial purchase plus the two repair invoice numbers and dates for all three. She started saying that ‘by law’ I had to return the items to Mobile House for a now third attempt at repair. When I explained my hesitancy to be without them further and have them looked at for a third time, asking what part of the consumer law states that I had to, she suddenly claimed that, oh no, it wasn’t for repair purchases, this time it had to go to Mobile House because they were the ones who decided if Samsung was allowed to go ahead and provide the refund.

I was confused and asked why did an outside location, who could possibly have caused a second fault whilst trying to fix the initial fault have the final say over a refund issue, surely that would be Samsung’s decision? The staff member suddenly started saying how this wasn’t her department, how she couldn’t say since she wasn’t the right person to talk to about this, after refusing to transfer me at the beginning of the call, insisting she was the correct person to handle the call. She ended the call, telling me that a supervisor called ‘Christian’ would call me back. Nobody from Samsung has ever called me back. Finally, I rang Victorian Consumer Affairs. I was advised that the information I was given in store about refunds for faulty items only being available in the first 14 days was incorrect and possibly a breach of consumer law, especially so if staff were informing customers with misleading/wrong information that went against Australian consumer law.

I was advised to contact Samsung, in writing, with my concerns and advise them how I would like the matter resolved. I had trouble finding the right place to send a detailed request email to but found a customer care email online. They responded, asking for invoice numbers and dates, which I’ve already had confirmed by another staff member they have copies of in their system. I supplied them again anyway. I was assured that it would be ‘forwarded to the right department.’ More waiting, once again nothing.

Contacted VCA again and they suggested I send an email directly to the manager of the store where I made my initial purchase. Turns out Samsung will not provide contact details for individual stores. I emailed Samsung again, requesting this information only to be told that it ‘was passed on and they will decide what, if anything, will be done to help you.’

So, Samsung, could you please explain why I can’t get a refund on faulty goods that were sold to me in one of your stores? It is illegal to not offer a refund on products with major faults – a major fault being classified as something that interferes or makes it impossible for the product to be used in it’s advertised, intended way. It is also illegal for your staff to try and mislead a customer by telling them incorrect information about them only having 14 days to report a fault and request a refund, which is a breach of Australian Consumer Law and customers rights. The item has been attempted to be repaired twice now and only came back with a further fault. I am formally requesting for Samsung to refund me my purchase price for the item that I purchased, from them, with a valid warranty that have turned out to be faulty. Care to respond Samsung? Ghosting me and not responding doesn’t look good for a business.

Adding to the chorus of negative reviews. Bought an expensive 8K TV which has had 2 major faults in 6 months. In total it has only worked for 3 months. Their own repairer said it's not worth repairing the second time. Samsung warranty states, and I quote: We’re not in the business of making defective products, but in some cases manufacturing… Read more

faults occur. If your Samsung product is suffering from a major failure, you have the right to choose to have the product repaired, replaced or to receive a refund. If you have suffered loss or damage because your Samsung product failed to comply with a consumer guarantee, you may be entitled to compensation if it was reasonably foreseeable that you would suffer such loss or damage as a result of such a failure. Well I'm sorry, it is apparently well known that your 8K TVs overheat and fail, so you ARE in the business of making defective products. And you flat out refused to offer me a replacement TV. I could only have a repair (are you joking?) or a refund. As I had a working TV for such a short time, my case manager agreed to compensate me the installation costs if I provided the receipt. When I emailed in the receipt, suddenly I had a new case manager who refused to honour this agreement. I pointed out the compensation clause in their warranty conditions and that a verbal contract is binding. But the case manager just talks over the top of me and hangs up on me. I still have no money from them after several months. Their aftersales and customer service is completely unprofessional. If Samsung want to keep customers they need to start treating them with respect.

We're very disappointed with how our case has been handled. Our washing machine is only 10 months old and was working normally until it developed a leak. Samsungs technician inspected it and stated there was a crack and other damage, but no evidence has been provided showing how that damage occurred or proving that it was caused by us. We were… Read more

told it was "possibly a coin", but that appears to be speculation rather than a confirmed diagnosis. The report says there’s a crack caused by a foreign object but no evidence of the object and no photos of the damage. We paid $650 for this machine and were quoted approximately $1,200 to repair it, which is clearly unreasonable. More importantly, we've now been without a working washing machine for around 5 weeks. We have 3 little boys and we’re paying hundreds of dollars in having to use the local laundromat. We have been told that they won’t replace it because it was our fault but out of good will they’ll repair it now, we can’t wait the weeks it will take for it to be fixed. We’re desperate for a working machine and we can’t afford to keep going to the laundromat. We just want a new machine or a refund but Samsungs supervisor in the Philippines hung up and said that that’s the only option because it’s not a manufacturer issue. Extremely disappointed and we’ll never use Samsung again.

For a reputable company Samsung is the worst in after sales support. They never follow up, call back or even provide access to senior staff to resolve issues that are escalated. We had our fridge repaired 4 time within 6 months of purchase. We were promised a refund. We never got the refund, never got a call back and everytime we called we had to explain the situation again. Don't recommend!!!

My $4000 Samsung TV has turned into an advertisement server. Every screen has ads supplied by Samsung and they can't be turned off. I never agreed to this and am returning the TV. Piece of crap.

I bought a gen 1 samsung galaxy ring before there was a lot of evidence online about the batteries in the device failing after approx 6 months of use. I had the same failing battery as many other users and had significant issues even reaching out to samsung to request a repair under warranty. Samsung eventually sent me a shipping label for… Read more

australia post. The attendant at said post office applied the label and stated she had to be the one to close the parcel (one of the bags which if you dont tape it up completely, a size 4 ring would expectedly go missing from). The ring never arrived to the repair centre. Samsung have denied any further remedy due to the ring never arriving. Australia Post won't do anything as the label it was shipped under was made through samsungs business account. SAMSUNG REFUSES TO CONTACT AUSTRALIA POST TO HELP REMEDY THIS PROBLEM. DISGUSTING CUSTOMER SERVICE. AVOID THIS COMPANY AT ALL COSTS.

Samsung uses your TV as an advertising billboard. It is incredibly invasive to spend good money on a premium piece of hardware, only for Samsung to treat your living room like a digital billboard. I don't have to take the ads, and there are a few highly effective ways to take back control of your TV from selfish companies like Samsung. 1. First… Read more

obvious method. Do not buy Samsung! 2. The Best Solution: Cut the Internet (The "Dumb" TV Method) The single most permanent way to stop the ads, the tracking, and the sluggish menu updates is to disconnect the TV from the internet entirely. Go into your TV's network settings and choose "Forget Network" or unplug the ethernet cable. How to stream: Plug a dedicated streaming device—like an Apple TV, a Google TV Streamer, or an Amazon Fire Stick—into one of the HDMI ports. These dedicated boxes are much faster, have better interfaces, and completely bypass Samsung's ad-heavy operating system. Your TV goes back to doing what it was made to do: acting as a beautiful screen, nothing more. 3. Network-Level Ad Blocking If you want the TV on the internet but want to completely blindfold Samsung's ad servers, you can block the domains they use to fetch those home screen images. Change the TV's DNS. You can route the TV's internet traffic through a free, secure public ad-blocking service like AdGuard DNS Go to Settings > Network > Network Status > IP Settings. Select DNS Setting and change it to "Enter Manually". Enter 94.140.14.14 (or 94.140.15.15) and save. This automatically stops many known ad servers from delivering banners to your screen. 4. Opt Out of the Privacy Settings If you still need the TV connected to the internet for native apps, you can manually disable Samsung's ad-tracking profiles, which will significantly reduce the clutter: Go to Settings > General & Privacy > Terms & Privacy. Uncheck the boxes for "I consent to Internet-based Advertisements" and "I consent to Viewing Information Services" (this is their fancy term for tracking what you watch). Select Reset PSID (Personalized Service ID). This completely wipes the advertising profile they've built on you so far. Go to Settings > General > Smart Features and turn off "Autorun Smart Hub". This stops the ad-heavy home bar from popping up automatically every time you turn on the TV. 5. Block on Your Home Router If you know how to log into your home internet router's settings, you can add a URL filter or blocklist. Add these two domains to your router's blacklist: samsungads.com config.samsungads.com When the TV tries to call home to grab the latest advertisement image, your router will quietly drop the request, leaving the ad spaces blank or completely removing them. I paid for the TV, and I should not have to look at their commercials just to change the input! And neither should you...

⭐ Avoid at all costs! Nightmare customer service.I ordered a vacuum cleaner (Order No: AU260601-99534315). The box arrived undamaged, but the critical soft brush attachment was missing. Attempting to get this resolved was a complete nightmare.The Web Chat is a Joke: Wasted an hour online. The AI chat is useless, and when I finally reached humans,… Read more

I was transferred 5 times. I had to type out the entire story from scratch to every single agent.Abysmal Phone Support: Called the "Service" Centre only to face more endless transfers. They finally told me it would take weeks to sort out and that I should call them back.Zero Accountability: When I asked to speak to a supervisor, get a callback, or get an email confirmation, they flat-out refused.Terrible Website Design: Samsung’s site is purely sales-focused. They intentionally hide any direct contact emails or dedicated after-sales support channels. The staff have zero authority or desire to help.I used to be a massive Samsung fan and owned many of their products. Never again. Their complete lack of after-sales care forced me to dispute the charge with Amex. Avoid this company.

Extremely poor experience with Samsung regarding a $2,985 refrigerator (RF59CB67001/SA). This has been one of the most frustrating and poorly handled consumer warranty processes I have dealt with. Here is the timeline: 01/04/2026 – Fault first reported (freezer not functioning properly). 22/04/2026 – First repair carried out. Ice maker… Read more

components replaced.

06/05/2026 – Second repair carried out. Major internal components replaced including PCB board, pipe heaters, and ice maker components.

Despite TWO repair attempts and multiple parts being replaced, the refrigerator still failed to function correctly. The freezer issue remained unresolved and food spoilage occurred as a result.

At this point, it was clearly a recurring fault and not a simple repair issue. Under Australian Consumer Law, this meets the threshold of a major failure due to repeated unsuccessful repairs and inability to restore normal operation within a reasonable timeframe.

The customer service experience throughout this process was just as poor as the product itself. Multiple calls to Samsung support were either unanswered or resulted in long delays and inconsistent follow-up. When contact was made, it often involved speaking with overseas call centres, and communication was at times difficult, with information needing to be repeated multiple times across different agents, suggesting poor case management and lack of continuity.

Instead of resolving the matter appropriately, Samsung continued to push repair-based outcomes and provided inconsistent communication throughout the process. I was repeatedly told I would receive follow-ups that never arrived, and had to constantly chase updates on my own case.

At one point, I was incorrectly advised that Samsung was “awaiting my decision,” despite my position already being clearly communicated multiple times: I had rejected further repair attempts and requested a refund.

Due to the ongoing failure of the appliance and the lack of a timely resolution, I was eventually forced to purchase a replacement refrigerator out of necessity while still in dispute. This should never be required for a product at this price point.

The overall handling of this issue has been unacceptable — from product reliability through to after-sales support and case management. For a global brand like Samsung, this level of failure in both product and customer service is extremely disappointing.

Based on this experience, I would strongly advise reconsidering purchasing Samsung appliances.

Was eventually refunded. I bought a soundbar and realised after receiving it that it was terrible quality sound. The purchase was close to $1000. I initiated a money back garuantee return that I wonder might've been lost in transit as it hadn't been processed after 6 weeks. The live chat is just a bot that drops out after asking for "time" to look into the issue. After calling back three times over another week it was finally processed.

This is now my third review regarding Samsung and their so-called “support” team and somehow the experience just keeps getting worse. They publicly respond saying they’re here to help, but behind the scenes it’s nothing but delays, poor communication, and a complete failure to follow through on their own commitments. After my last review, I was… Read more

asked yet again to provide receipts so they could assess compensation. I sent everything through exactly as requested. Weeks passed with no response. After repeatedly chasing them, I finally received a call, only to be told they had not received the receipts. I explained when and where they were sent. The agent assured me that if there were any issues, I would receive a follow-up email so I could resend them. Instead of that promised follow-up, I received a text later that same night stating my case had been closed due to “no receipts received.” This is not just poor service it feels like outright dismissal of a customer who has done everything asked of them. Since then, I’ve sent more than five follow-up emails and haven’t received a single response. This entire situation has now cost me financially (lost food due to the faulty product) and, more importantly, countless hours of my time trying to get a basic resolution. The lack of accountability and communication is staggering. Samsung, this is unacceptable. Customers deserve better than being ignored, misled, and ultimately shut down without resolution. Without a doubt, this has been the worst customer service experience I’ve ever had.

I Purchased a Samsung split system 7kw unit with installation in January 2026. It's now nearly June and I'm still waiting for it to be installed whilst the massive unit is blocking my hallway. Every time I call to ask when it can be installed they say they need to escalate the ticket then don't call back. This has happended 10+ times - I think… Read more

they may have called back once, but again just said they'd need another 1 - 2 business days.

I strongly recommend to everyone do not buy the installation service when getting a Samsung AC.

On the 4/4/2026 I ordered two Samsung GEO WindFree™ Purification Split System AI Smart 3.5 kW systems and during the check out process I was offered installation for a small additional costs. Prior to accepting and submitting the order, I reached out to Samsung via live chat to confirm the cost of the installation is for both units and if in fact… Read more

they serviced my area for installation in a regional area. For context delivery fees were also incurred and it was clearly indicated by Samsung with “ Delivery Only (Drop Off Service) Regional”. The live chat confirmed that the price quoted is for both units and that our regional area is serviced for installation.

The units arrived via DHL on 23/4/2026. On the 25/4/2026 I again reached out to Samsung via live chat to check on when the units would be installed. I was advised I need to complete a pre-installation form and within 48 hours of submission I would be contacted by the authorised installation partner.

3 days past and I heard nothing. I phoned Samsung and was again advised to do the form. I explain I’ve already done the form and have confirmation of that occurring. The place the call on hold for a number of minutes; once they returned they advised the service order had been sent to the installer, but a job number has not been created yet to install. I was advised they will follow up internally and again I should be contacted within 48 hours. I wasn’t contacted as advised. I called again and was advised the same info. They provided me the installation partners contacted details and advised they will be able to book the job directly.

I called the partner and was laughed at as soon as I explained my call. They asked where I lived (3 hours away) and was advised that Samsung do this all the time and they don’t service my area (Northern Regional VIC).

I called Samsung back and they openly admitted the scripting provided to them does have anything on how to deal with the situation and had no idea what to do. They raised a case to a manager and told me they “hope” I get contacted. The following day, I received a call from a mobile number, I answered and told they’re from Samsung calling to advise there has been an issue and they don’t actually service my area and would like to return the units for refund or just have the install fee refused. I decided to keep the units and have Samsung refund the install fee. This was agreed and told refund will be processed immediately.

12 days later, no refund and absolutely no response to multiple emails.

Disgusting how Samsung are putting up solar farms all over the country and don’t give a trash about the people that live near by ot about their home value No compensation Just pure disgrace Boycott them all the way Show details

I ordered a New Mobile and wanted to take a 3 year term to pay off Phone via Samsung pay. Wow what a mess and in the end I got the Phone. Not the Samsung pay. But bugger me dead I was told that to redo this stuff up and yes I was a little to blame, but the downloading of their app was very confusing. It did not work and I could not get pass the… Read more

last page, but wow they processed this in one hit. I was told I could return and then start the process all over again, This was to be a present for my wife and only on line can you order the mint colour direct from samsung. 4 days latter and 6 calls to overseas call centres no help whatso ever. Cr#p service, I wish I never stated this.

I had a very disappointing experience with Samsung Australia after purchasing a Samsung Galaxy S26 Ultra and compatible magnetic accessories from the Samsung online store in March 2026. After attaching the magnetic holder, I discovered it interfered with the S Pen functionality. When I contacted Samsung Technical Support, I was repeatedly told to… Read more

remove the magnetic holder whenever using the S Pen, which is impractical for an accessory sold as compatible with the device.

I escalated the matter to the Samsung Australia CEO Office, but instead of addressing the known compatibility issue, I was repeatedly asked to send my brand-new phone to a service centre. I requested to return the magnetic holder instead, as it was clearly causing the issue, but this was refused because the packaging had been opened — despite using the product for less than 15 minutes before identifying the problem.

The experience was made worse by poor communication from the CEO Office, including ignored follow-up emails and no practical resolution offered. I had purchased the magnetic holder due to a hand injury requiring extra support when holding the phone, and had I known about these compatibility issues, I would have chosen a different accessory.

My biggest frustration is that I pre-ordered the phone and purchased the magnetic accessory right after launch. Otherwise, I would have checked reviews first, as there are now widespread reports online about S Pen issues caused by magnetic accessories on the Galaxy S26 Ultra.

Overall, I am extremely disappointed with Samsung Australia’s customer service, lack of transparency, and unwillingness to provide a fair and reasonable solution.