Samsung

I purchased the active 2 where ear buds will be delivered as promotion. But they didn't bother whether delivered or not. When i tried the customer service keeps on stating than they have limited authority and sorry for unable to support. Repeatly stating the other department may take 72 hrs to response. Worst service of life.

I have a 2013 Samsung Tv that switches off and on while I’m trying to watch a dvd. As you can imagine it is not only frustrating but ruins the movie. So I am left with watching it on my computer. Also I notice using the volume on the remote can also switch it off

Ive had a faulty tv remote for 2.5 years. Every time i get onto technical support they ask me to do the same bluetooth tests which show issue with remote.

We sent our soundbar in to be fixed, got a ticket.Provided bill of sale and called every day and got different answers! Now weeks later we still have no answer and all we want is the exhange or ours fixed. We get a different answer with every call, can't believe this is happening! Now I have received a second ticket...just don't understand. All I want is a new soundbar...Sherrie

I recently bought an active 2 watch LTE. The first day I bought the watch, I experienced a problem overheating and battery draining 1% every minute. I contacted the customer care, VOC (the pinnacle of escalations according to Samsung), none of them solved my problems, rather they escape from the problem by giving invalid solutions. The customer care people only claim that the product is according to Samsung standard. I wrote a review on their website, but they never posted it. I can see there are other people with a similar problem. I provided them time stamp camera photos of the date and time of 100% full and low battery, but they do not care about the customer complaint.

So as the title says even tv’s 2 years old do not support Disney plus. It’s pathetic and it needs to change. They blame Disney but they are in full control of this

Samsung, what a joke. Same issue with tablet and they keep telling me to send it back. Why would I do that when it is sent back the form states no issue, tablet working fine. Yep works real fine when the screen is black and you cant turn it on or even charge it. But to Samsung there is no issue. By the way you need to have a zero rating.

I'm still waiting Seven weeks after redemption for buds spent over $3000 on phone and a tablets very poor performance, redemption validated 7 Nov, No communication about them, NOT Happy

If you think getting your free item or piece of software with you Samsung purchase would be easy, think again. I purchased an SSD with a free game included and when I go to submit the claim, all i get is 'invalid serial number'. What a load of crap.

I have called and emailed many times and the customer service is useless and doesn't care about actually solving your problem, instead telling you to email or call again.

If you can't even sort out something so simple, why should people buy your products because there is no doubt you would not be able to receive service for anything major.

Seriously, what Samsung

A Samsung UHD 6 series 40" UHD TV was a nice gift. Until the TV was unplugged for ONE WHOLE NIGHT and COMPLETELY crippled it's ability to read ANY USB without FREEZING. Samsung advice: "use a different usb/replace the motherboard/download our trash app" TO NO AVAIL! Never go Samsung, ever.

Sound bar is not loud enough. Complete rip-off. Also, why is my smart tv showing me adds for a streaming service? Did I not buy my tv? I did not agreed to adds on my fully paid tv.

Easy to use. Instructions were easy to understand and this replaced an old samsung television I replaced for this new one. Tried and true Im with them til the wheels fall off.

I purchased an 65 inch Samsung QLED TV. It stopped working within a year and is still under warranty. I used the Samsung chat line and this did not resolve the issue. Apparently, it has to be escalated to Tier 2 support and I was told they will call me within 48 hours. When they called I was at work and hence, not in front of the TV (who can hang around the home for 48 hours to wait for a call?). I organised a call for the following day at 9am. No one called. I had to call them and organised another call for later on that day. Still not sure how this can be resolved over the phone considering that the TV does not switch on, remote is working, all the cables are plugged and replugged. Very inadequate service for a product that costs $3k+.

Redemption for free buds has been declined. Have written 3 emails with no reply and tried calling customer service on 6 occasions to sort it out only to be disconnected every time. Have been a long time Samsung user, who will never buy another Samsung product. This joke of a promotion will surely lose more customers than it will gain.