- Online store
- Verified customer
Ear bud redemption
What an absolute disgrace. I purchased the Active 2 and it came with a free redemption of a set of Galaxy ear buds. I sent my redemption email off on the 19.10.19 and received a confirmation email saying that my redemption was successful. After hearing nothing from Samsung for months, i called them today to find out what was wrong. To find out that my claim had NOT gone through due to a blurry receipt. Samsung made no effort at all to contact me regarding this issue. Absolutely disgusting that they just shuffled me under the rug and made to eff...ort to finish my transaction. Today whilst on the phone with there redemption line, i received nothing but rude manner from the man on the phone. I could not understand him at all and asked if he could please speak clearer and received nothing but attitude. Samsung as a company of your size i as a customer expect a lot more. I look forward to you contacting me about this issue.
Worst customer service ever.
I purchased the active 2 where ear buds will be delivered as promotion. But they didn't bother whether delivered or not. When i tried the customer service keeps on stating than they have limited authority and sorry for unable to support. Repeatly stating the other department may take 72 hrs to response. Worst service of life.
- Physical store
- Verified customer
Tv switches on and off
I have a 2013 Samsung Tv that switches off and on while I’m trying to watch a dvd. As you can imagine it is not only frustrating but ruins the movie. So I am left with watching it on my computer. Also I notice using the volume on the remote can also switch it off
No one can help me
Ive had a faulty tv remote for 2.5 years. Every time i get onto technical support they ask me to do the same bluetooth tests which show issue with remote.
I bought Samsung S9+ and unfortunately camera was not producing a result it should be and immediately went to Samsung store to get it fixed. After spending a week they found no problem ith the hardware and fixed the issue with some twicking in Firmware. But after sometime when samsung update came and the same problem came back. To and fro and finally tired, I went to Samsung store again and they found that there was minor manufactoring fault(!) which they fixed. I didn't mind till this point but only when I realised that phone started overheati...ng only after using the camera for 5 minutes and the heating area was near the camera. So, I sent the phone back to Samsung and asked for replacement as I was entitled for the replacement on the first place when Samsung checked the phone for the first time. Now, the case manager doesn't want to acknoledge the issue of overheating (even a kid can recognize the issue) and nor they are willing to accept that it was a manufacturing fault!!! Such a lier they are!! I have used Samsung phones for more than 7 years now and this incident is real eye opener. My advise, STAY AWAY from Samsung. Not worth spending over $1000 bucks for "flagship phone" when their service is near non to existence.
- Online store
- Verified customer
We sent our soundbar in to be fixed, got a ticket.Provided bill of sale and called every day and got different answers! Now weeks later we still have no answer and all we want is the exhange or ours fixed. We get a different answer with every call, can't believe this is happening! Now I have received a second ticket...just don't understand. All I want is a new soundbar...Sherrie
Brand new Samsung active2 watch, Overheating and 2 hours battery life in Standalone mode
I recently bought an active 2 watch LTE. The first day I bought the watch, I experienced a problem overheating and battery draining 1% every minute. I contacted the customer care, VOC (the pinnacle of escalations according to Samsung), none of them solved my problems, rather they escape from the problem by giving invalid solutions. The customer care people only claim that the product is according to Samsung standard. I wrote a review on their website, but they never posted it. I can see there are other people with a similar problem. I provided them time stamp camera photos of the date and time of 100% full and low battery, but they do not care about the customer complaint.
Smart tv’s 2 years old can’t get disney plus
So as the title says even tv’s 2 years old do not support Disney plus. It’s pathetic and it needs to change. They blame Disney but they are in full control of this
Samsung Galaxy Tab A Tablets
Samsung, what a joke. Same issue with tablet and they keep telling me to send it back. Why would I do that when it is sent back the form states no issue, tablet working fine. Yep works real fine when the screen is black and you cant turn it on or even charge it. But to Samsung there is no issue. By the way you need to have a zero rating.
Still waiting Seven weeks after redemption for buds spent over $3000
I'm still waiting Seven weeks after redemption for buds spent over $3000 on phone and a tablets very poor performance, redemption validated 7 Nov, No communication about them, NOT Happy
Samsung promotion offers should be illegal
If you think getting your free item or piece of software with you Samsung purchase would be easy, think again. I purchased an SSD with a free game included and when I go to submit the claim, all i get is 'invalid serial number'. What a load of crap.
I have called and emailed many times and the customer service is useless and doesn't care about actually solving your problem, instead telling you to email or call again.
If you can't even sort out something so simple, why should people buy your products because there is no doubt you would not be able to receive service for anything major.
Seriously, what Samsung
Samsung Phone Warranty isn't worth the paper it is written on
Purchased a Samsung Galaxy A70 and after 6 weeks the phone stopped working. Took it into place of purchase and they sent it off to be repaired under warranty, receive an email telling me I had to pay for the repairs as the LCD was cracked and was not covered under warranty. The phone has no damage, has not been dropped, was sitting on a table over night and in the morning would not work. When I searched up the Samsung Galaxy phones have had issues with the screens cracking on their own, the screen on this phone is not cracked, it is the LCD und...erneath that has the issue. Samsung refuse to acknowledge and honour their warranty. According to ACCC Replacements and refunds You can ask for a replacement or refund if the problem with the product is major. Replaced products must be of an identical type to the product originally supplied. Refunds should be the same amount you have already paid, provided in the same form as your original payment. The business may take into account how much time has passed since you bought the product considering the following factors: In my case 6 weeks! type of product how a consumer is likely to use the product
Buy a 4k TV to watch 4k movies on - But don't count on the USB working!
A Samsung UHD 6 series 40" UHD TV was a nice gift. Until the TV was unplugged for ONE WHOLE NIGHT and COMPLETELY crippled it's ability to read ANY USB without FREEZING. Samsung advice: "use a different usb/replace the motherboard/download our trash app" TO NO AVAIL! Never go Samsung, ever.
Sound bar is not loud enough. Complete rip-off. Also, why is my smart tv showing me adds for a streaming service? Did I not buy my tv? I did not agreed to adds on my fully paid tv.
Easy to use. Instructions were easy to understand and this replaced an old samsung television I replaced for this new one. Tried and true Im with them til the wheels fall off.
Horrendous Samsung Warranty service
I had a horrendous experience with Samsung. Upon searching on Google, their rating on product review is 1.6 stars out of 5 for their warranties. Recently purchased Galaxy S10+ for over $1000. Phone restarts multiple times a day and apps would constantly crash.
I showed the problem to the Macquarie Samsung Studio in person and they agreed with me that there is a problem. Send phone back to Samsung service centre to be repaired and they said they found no fault. Gone back and forth a few times. They sent the phone back to me and problem still ex...ists. Sent it back again they still say no problem with it. I asked them to check with the Samsing studio staff that sighted the problem and they say they can't get in touch with them. At this point I'm angry and frustrated. I think theyre trying to make this as frustrating as possible so you just give up. Any one experience the same thing? Any tips on how I can get a refund or exchange? Can I go to fair trading to complain? How do you punish a dishonest business? Spoke with Kath and Richard. Both unhelpful. Stay away from samsung! Worst customer service Ive ever dealt with.
Completely inadequate customer service
I purchased an 65 inch Samsung QLED TV. It stopped working within a year and is still under warranty. I used the Samsung chat line and this did not resolve the issue. Apparently, it has to be escalated to Tier 2 support and I was told they will call me within 48 hours. When they called I was at work and hence, not in front of the TV (who can hang around the home for 48 hours to wait for a call?). I organised a call for the following day at 9am. No one called. I had to call them and organised another call for later on that day. Still not sure how this can be resolved over the phone considering that the TV does not switch on, remote is working, all the cables are plugged and replugged. Very inadequate service for a product that costs $3k+.
Samsung earbud redemption JOKE!!!
Redemption for free buds has been declined. Have written 3 emails with no reply and tried calling customer service on 6 occasions to sort it out only to be disconnected every time. Have been a long time Samsung user, who will never buy another Samsung product. This joke of a promotion will surely lose more customers than it will gain.
Ear bud deal is a joke!
So I bought both a Samsung Watch and a Samsung S9 in November, hoping to use the Ear Buds as bonus Christmas gifts. The Samsung Watch was even purchased through the Samsung online store.
After figuring out how to actually redeem the Buds I was amazed to have both claims come back with" insufficient evidence", even though I supplied what was asked. This was 6 weeks after my initial claim. By now I had thrown out the packaging. Tried calling customer service, on hold for 25 min, for it to automatically hang up after telling me to try again late...
- Physical store
- Verified customer
How is this company still operating? ZERO customer care.
The single worst experience ive had with a company.
My issue started with my galaxy s9 plus having to be repaired, phone was great up until is was accidentally damaged and needed repairing, the screen uniformity was brilliant, amazing blacks and colour which is not a surprise considering its an oled, i loved it, then comes the time for me to get it repaired.
i think to myself "im taking it to the official samsung repair center, they will be able to bring it back to its former brilliance" i knew i had to pay and that is fine, i was confident in ...
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Questions & Answers
I had purchased a Note 10 from a Samsung store on the 7th November during the time the earbud redemption program was active. I was in two minds of buying the phone but the free ear buds were an enticing proposition. I filled the appropriate online form with all the info required. I hadn't received any feedback as to whether my claim was verified A week later so I decided to call Samsung ear buds call centre. Finally a half hour later I got through and was told they forgot to inform me that my claim was verified. On the 13th of November my claim was verified. It has been stuck like that ever since to this day. Made many attempts to call but all calls were in excess of 20 minutes+ before the phone cuts out. As if this is a deliberate act to reflect the problem; keep them in the dark. The 30 day limit is soon encroaching and I highly doubt Samsung will honour their promise. This ear buds redemption promotion has Simply been a form of bait IMO to lure honest customers to their product and put these customers aside while Samsung continue doing business. No communication and no care for the customer's interests. My redemption number is, RDP0000136904. Lewis.
Hi Lewis, there is currently a delay in the shipment of your promotional gift. However, you will receive an SMS from Australia Post to your registered mobile number with delivery tracking details once your promotional gift is dispatched.
I have a Samsung 65in HD Smart TV. It no longer picks up my wifi. Once you click wireless on the Netwok section in checks then just goes back to the selection. TV is 3.5 years old so still new
Hi Rich, we have provided you with a link below to help troubleshoot the internet connectivity of your TV. If you continue to experience difficulties with this, we recommend for you to reach out out to us on 1300 362 603 for further assistance.
I bought note 10+ on 1st October 2019
Will I get galaxy buds ?
Glad to hear you got your hands on our Samsung Note10+, Jai. Our promotion period for the Galaxy Buds, gift with purchase is from the 8th October 2019 to the 25th November 2019. Unfortunately you are not eligible for the Gift.
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