Difficulties in refunding the phone
Ive been using samsung product for years and years, but i never know that the customer service is kike garbage. They are always giving false promise and information. What i mean is always no action taken, they always told me to wait the email.
Called 6th times and still not fixed yet. What a terrible customer service. (Online purchase) planning to move to another company brand. Not recomended.
I wish Samsung can provide their responsibilty, which i think is not possible for s**t company like this. (Australia)
Samsung over-run by Google
I have been loyal to Samsung tablets for many years, now Samsung are so in-bed with google it's impossible to go more than 10 seconds before I am bombarded with google ads. We I've had enough. I'll throw my two Samsung tablets in the bin and buy an APPLE IPAD. Samsung your orchestrating your own demise, have fun in the future without my cash. Samsung take a good look at the websites "how do I stop google ads" too many people have the same problem. You have a good product ruined by google ads, do something about it before it's too late for ALL of your customers, well you've lost me.
Samsung you did it again !!!!!
Can you guys believe that for a tab I bought in $299 , they asking me repairs cost of $260 to fix inner display????? And being very generous they offered a huge discount and finally said we can get it done in $194 for you??? Is it worth spending or buy new ones ??? And even most funny thing that there wasn’t any physical damage on tab from me.
Samsung sell junk for metal scraps
We purchased our Samsung TV 65 inch RU8000 on the 29 June 2019, it's been in the repairs since the 17 July 2019 and their version of investigating is a piece of paper that states NFF (no fault found) NFF. The tv is still in their workshop. Samsung said unless we provide them with a video of the concerns, they couldn't help us, so we did give them a video, and they still haven't fixed the TV. At this point we asked for a refund because we don't trust their process, they asked us to sign a false document which we weren't willing and of course since then they've not given us back a refund for our scrap trashy TV, or our tv.
The only reason we bought this brand was because we had a Samsung TV prior to this for 9 years, and thought we were staying with a strong name. I really need to learn my lesson, there is no loyalty with brands the way we used to know it!!!!
Oh and don't bother with Samsung staff, they don't listen and don't keep a record of the issues that are concerning us about the TV, and as mentioned above, they tried to insist for us to sign a false document. I've spoken to the Samsung staff members here in Australia, and this one staff person is unbelievably defensive, she always claims she has no supervisor, and that it's just her, in a Samsung customer support environment, SERIOUSLY?
Maybe that's what Samsung need to do, pay to have well mannered trained staff members.
Fake shipment tracking
I ordered Samsung Galaxy Note 10 Plus 5G. In my Samsung online account, the order history says that the product has been delivered.
What a blatant lie.
I haven't received the product at all.
When I contacted them via online chat, they said the product was still in transit.
Samsung - I cant
Bought Galaxy book for my studies 3 months ago. Has been in repairs for 16/21 days. Was supposed to be urgent that was 6 days ago but matter is minor so won't replace Meanwhile my studies are going down the drain. Every suggestion I make they can't, they can't give me a date for its return, they can't lend me one or replace it they can't deliver it to me even though they promised to. They can't compensate me in some meaningful way given I am paying for related services I can't access. I thought this would be a wonderful experience so excited. It's nice a nightmare and affecting my mental health.
Not happy with samsung
I bought a Samsung 51 inch plasma tv in July 2013 cost me 700 dollars being on a pension that was a lot of money but I expected to last for the nextc10 plus years with in 2 weeks I had to ring Samsung as there was lines down the screen they sent someone out who replaced tv all good not even 2 years later same issue replaced again not even 2 years later same issue the Samsung person I talked to said they would replace as it was a known issue with this tv why keep replacing it with same tv if it's a known issue well fast forward to this week turn tv on lines down screen again not even 2 years old so I thought I'll ring Samsung hopefully this time they will replace with a different tv as they no about the issue u only have to go online and see people all over the world have the same problem with same tv wellsamsung more or less told me so sad to bad what the I explained the history that a tv should last longer than 2 years that they had replaced it with same tv when they new there was a problem but no one they won't help I can't afford a new tv I don't have the money I live pension check to pension check really used to love Samsung but now I won't buy another of there products and will be contacting the acc
As a loyal Samsung customer, I have been extremely disappointed with my most recent fridge upgrade. part issues. very poorly designed fridge. Is fridge is also impossible to clean properly due to the design . digital inverter technology fridge is actually rubbish. Wish I had stuck to my original NEC. Do not bother with this fridge
poor volume level when connected to a Samsung TV works with other Devices expelt to the samsung Tv which i purchase the product for.
Not much help with any warranty seems useless having any warranty at all.
Very bad service...don't trust on sumsung
I had issues with my note9 to find a way to fix my phone as I'm a regular client and as my phone less than 1 year old as well
Thanks Samsung we bought a top loader washing machine 5 years ago and we received a recall notice even though we didn't experience any problems with it on the contrary it worked beautifully.
We called Samsung regarding the recall and they gave us options, replace the old unit for a brand new washer or we could have refund. We opted for a new replacement at no cost to us delivered and we live 1hr30mins from Adelaide.
Samsung has done what we expect but hardly ever receive After Sales Service
thanks to Samsung team who helped us.
I cancelled a online order and Refund process is very difficult. This process needs to be improved. I contacted Samsung customer care but didn't resolve my refund issue. After 10 days still waiting forcrefund.
Didn’t have a good experience with Samsung after my Washing machine broke down
Didn’t have a good experience with Samsung after they repaired my washing machine 5 times and had to purchase a new washer, even though I had warranty. They kept saying their is nothing wrong but we will send some one to repair it as a good will. Endless hours on the phone they paid hundreds of $$ to send some one out each time but refuses to replace.
We purchased a $3000 Samsung washer/ dryer with an extended 4 year warranty. The dryer part of the machine is not working properly and now we have to deal the rude and incompetent staff of Samsung. It has been over 2 months with no result and numerous lies and disgusting service. Even the so called Samsung technicians are completely incompetent and have no idea how to fix the very product that They are meant to be experts in. Our latest call to Samsung and it's very rude staff person was that the technician now miraculously knows how to fix our broken $3000 machine (even though the other 2 time he had no clue).
I do not trust this brand nor do I recommend it. I will be warning all of my friend and family not to go near a Samsung product... disappointing is an understatement.
I'm over Samsung - lousy Customer service!
I purchased a Samsung Galaxy A30 - hot off the press! I have always loved Samsung's products. My S5 lasted me years but it was time to replace it. As a pensioner I could only afford the A30. But it wasn't long before I experienced problems. So, I went to the service store in Cannington WA - only to be virtually accused of not know what I was talking about. Off for service it went when the storeperson realised there actually was something wrong. Following this I contacted their customer care line. Only to be left on hold for 15 and 20 mins by two reps who couldn't be bothered to help me. Then it was a message 'please wait we have to get a spare part in to fix it'. Then, after enquiring why it was past the service deadline I was given the answer was... 'no parts - it has liquid damage - no guarantee'. After over a week with them? Why wasn't this discovered when the back was taken off for examination in the first place? I have been argued with, ignored and finally told that it was all my fault and no it wasn't covered. What a company! I even got told it was a budget phone so what did I expect? And they also inferred as it was a budget phone it wasn't worth worrying about!!! What did I expect from Samsung? - better than this treatment!
Question - why was the so-called liquid damage not discovered before I was told to wait for parts? Why are your service reps, both live and on the phone, so rude - not because of my age I hope? Tell your staff not all pensioners are old and stupid! Some of us were playing with electronics long before they were!
So Goodbye Samsung - and if you are reading this be warned - their customer service is really lousy!
Appalling customer service
Absolutely appalling customer service by Samsung - would not recommend any product by this brand.
Our washing machine, that I have owned for 7 years, was recalled recently. We were advised over 6 months ago via text message. Multiple phone calls ensued over the course of months - each time speaking to a different person, repeating the exact same information, being told conflicting advice & no follow up to any email that I sent including complaints where I asked to deal directly with management.
After finally being advised a replacement machine was available, Samsung delivery drivers were then calling me incessantly after I had already advised that I would not be home on the particular day they were in my area.
Washing machine has now been received, drivers were rude & unhelpful.
Time for a change
Been a loyal Samsung phone user since the Note 3 but I'm done. The Note 7 battery debacle wasn't great but the fact they then fobbed me off with a phone I didn't want (S7 Edge) AND reset the contract to two years without the carrier (Telstra) making THAT clear tested my patience.
But I still got the Note 9 and it was... well... terrible. Bloated with uninstallable pre-loaded software was bad. The random Bluetooth issues was worse. The way it seemed to just annihilate earbuds (4 of the Samsung brand white ones failed... after market $20 ones still going strong) made me regret the purchase. But the crowning failure was that they added a dedicated, unreassignable button to... Bixby. Possibly the worst digital assistant program going and they gave it a button all of it's own.
And now, when I'm ready to be done with this atrocious phone, they release the Note 10... and it has no headphone jack. After all your posturing when Apple did that, you copy them. I'm done.
Worst brand on the planet!
My Samsung fridge did not even last 5 years. Had the exact same breakdown occur twice. The first time was only after 2 years on owning it! The second time I had to pay $540 to repair and the Samsung approved repairer only gives you a 3 month warranty on parts. Samsung did not want to help in anyway. To make matters worse my Samsung S8 died completely and it didn't even last long enough for my 24 month plan to finish. Samsung is not built to last I would never ever recommend them!
Samsung Fridge Model No. SRF677CDBLS with Awful Customer Care
Purchased Samsung French door fridge approx $3k some 12 months ago from Good Guys. Ice machine has never worked and fridge constantly cracks loudly. Samsung admitted they were aware of this fault with this particular machine some months before we purchased it but did they advise consumers etc....NO !! Upon contacting the supplier, i.e. Good Guys, they asked us to contact Samsung...we did and after three repair attempts the last of which was late June they now classify the fridge has a major defect...but we still await our replacement new fridge or refund. Samsung won't replace as we have to provide floor protection at our cost to protect our wooden floors and Good Guys have refused any action unless Samsung first pay Good Guys for the replacement fridge !! In the absence of floor protection for their metal wheeled delivery trolleys, Samsung will not accept liability for damage to our floors if this were to occur which will given they are lacquered timber all as explained to them.
Both Samsung and Good Guys clearly refusing to comply with Consumer Laws and when we request they state their position and reasons in writing via an email...they state they shall but no no email is received....we wonder why !? They can't provide reasons as to why the customer has to pay for floor protection to their house when the fault lies squarely with the product and thus with Good Guys and Samsung. You get passed to people who continually state their line manager is unavailable and clearly have no knowledge of Consumer Laws.
Next step is Trading Standards and/or a court action via QCAT in Brisbane. Lots of calls and emails aren't replied to by Samsung and on the occasion where they are its different person each time which obviously means you have to explain over and over again. Time wasted and most certainly a product not worth the money with the worst customer service experience ever not to mention the fact that both Samsung and Goods Guys are thus far refusing to comply wight their obligations under Consumer Law. Awful.......
Samsung smart" TV not smart at all !
It's a shame, this TV drives me nuts...it's not the picture quality it is the never ending updates that conflict and shut down the television on a daily basis, interferes with settings and deletes IP addresses...we have tried everything including following Samsung instructions...nothing stops this annoying problem, Samsung we don't want your smart TV, I will never buy another Samsung TV again...
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