- Sign in
- Write a review
Samsung
- Online store, Physical store · See All
Reviewer Photos & Videos
- More
- 14 reviews
- 4 likes
I bought the Jet90 and it's bin, they said it would be delivered 8/8 and it is more then 1 week late. The worst thing is the website that never update the delivery or give you extra information, it always show as Dispached.
- Shipping
- Incentivised Review No
- See all answers
- 6 reviews
- 4 likes
I gave this product a 2 star rating as it was really good at the start when I bought it. At the end when I returned it I would have given it a negative 10 star rating.
I bought this almost $2000 dryer as brand new item from a large retailer and it worked great at the beginning. It dried clothes and especially towels so well and left them.feeling so soft it was so much better than any other dryer I ever bought. I amnt going to name the retailer as they were great. They really tried to help me get a resolution and in the end gave me the resolut...
Read moreion I wanted themselves without the help of Samsung. After about 4 or 5 months I started to notice that the results were changing and the programs were taking longer to finish than normal. Another month or so passed and I noticed a rubbing / vibration / humming noise so I reported it to store who gave me samsung details to get a technician out to diagnose problem. We stopped using the dryer. Another month passes with no reply from. Samsung so I called store again and they contacted Samsung for me. After 2 weeks Samsung rep got in touch to book a visit to my home. When the tech arrived he carried out a diagnostic test and it resulted in showing that the compressor had failed and it was overheating as temp continued to rise during diagnostic check.I ordered a 49" Monitor ($1,500+) for EOFY sales back on 18/06/22.
Requested delivery date to be 8/07/22 which gave almost 3 weeks to allow for delayed shipping times.
Took the day off work so I could be home to receive but delivery never happened.
On follow up I received an email letting me know that they sent it to the state processing hub on the 12-07-22 and I can expect to receive it in up to 10 days...
When I enquired why they would send it after the delivery date they tried to put the blame on not being in control of 3rd party courier de...
- Product Quality
- Shipping
- See all answers
- 2 reviews
- 2 likes
- Online store
- Verified
Won't refund my money after order cancelled due to non-delivery after 2 months
Ordered Samsung TV on 4th June with delivery for 14th of June.
Called Samsung on 23rd July and was advised tv still in warehouse so I the cancelled order, and was told that the refund would be processed in the next 1-2 weeks.
Later advised by Samsung on 31st July that product had been shipped on 28th July and refund would not be processed until they get the tv back to their warehouse (which was sent 7 weeks after I ordered it and 5 days after I cancelled the order). Advised that they had a record of me cancelling the order on the 23rd July and would escalate the matter.
Received email from Samsung on the 11th August advising me that the tv is currently "on the way" so have made a report to the ACCC.
- Incentivised Review No
- Return Claim MadeYes
- Warranty Claim MadeNo
Find out how Samsung compares to other Appliance Brands
Know better, choose better.
Ordered Goods on 22 July and still haven't received! The customer service are rude, unhelpful, and completely useless! every time I've contacted them they have not been able to help me at all
- Incentivised Review No
- 6 reviews
- 4 likes
I'm still waiting for my item. There is rude online chatting service and the phone is impossible. The online chat guy told me to read the fine print on delivery. I found this rude, because they ask what day would you like item delivered. The only dates available were the next month. Then the day came and nothing happened. They never contact you if there are delays or apologise.
- Shipping
- Incentivised Review No
- 6 reviews
- 1 like
I love Samsung products but their customer service is horrible. This time due to poor customer service I missed out on purchasing a S22 Ultra 512gb (now out of stock). Last time they gave me wrong advice about the delivery timeframe of my fridge and when I cancelled the order they took months to refund me because their delivery company 'lost' the fridge.
- Incentivised Review No
Related Articles
In light of the escalating coronavirus pandemic, many Australians are opting to or being asked to work from home. If you need to set up a home office, here’s a quick guide on where to buy and how to choose the essentials like a monitor, keyboard and mouse.
- 2 reviews
- 1 like
We experienced a technical problem with our Samsung Smart TV not loading Netflix. Phoned the Samsung Care line in Australia 6 August. Answered promptly - Michael my Samsung helper persevered and solved the problem after an arduous process locating what the problem was. Solved ! Absolutely fantastic service - quite amazing. Very grateful of such great service
- Product Quality
- Incentivised Review No
- Return Claim MadeNo
Worst online transaction I have ever had, sent a faulty phone and 30 days for a replacement, in the meanwhile I was fined because I didn't send my trade in within 7 days, I'd be safer buying a phone from a Nigerian Prince, never again, over $2,000 and no phone in over a month :/
- Product Quality
- Shipping
- See all answers
Find out how Samsung compares to other Appliance Brands
Know better, choose better.
- 2 reviews
- 2 likes
Samsung continues to provide PATHETIC service, 4 weeks and the order is still being processed.
I placed the order on 12th July and today 6th Aug the website shows "Preparing dispatch", followed up a few time online but they don't tell you anything extra. I don't understand if this crap company can't deliver, WHY IT IS TAKING ORDERS ONLINE??
- Shipping
- Incentivised Review No
Literally no support from customer service team who have no idea what they need to do. After one month of trying to get help for a return still no resolution.
- Shipping
- Incentivised Review No
- See all answers
- 2 reviews
- 1 like
Since a few years ago, Samsung is just producing rubbish. I tested all their products for instance, I bought a brand new smartphone A 70 series and it didn't work from the beginning and they didn't accept to return it. Also, I bought a TV and a few months later a line appeared on the screen and when we contacted them, they tried to take us the responsibility and then accepted this was manufacturing faulty. In short, everyone stay away from their rubbish called product.
- Product Quality
- Shipping
- See all answers
Find out how Samsung compares to other Appliance Brands
Know better, choose better.
Nice idea. Terrible in reality. The negative reviews are as valid as the seemingly many positive ones. Under 24 hours from being delivered the TV lost all control of its frame rate or colors or something and started flicking wildly. The warning of it starting to go was last night it randomly would turn off when i was using the remote or watching something. Google said to turn off eco settings and change the picture settings down, so i did that even though i had bright on less than half anyway. Next morning it loses it. See video. Will not be as...
Read moreking for a replacement of the same TV.. I will ask for a different brand i think. The local sales team have been great today so Retravision Albany get a big Thank you.... Super efficient at offering the alternative product replacement option and picking this one up.- Product Quality
- Incentivised Review No
- See all answers
Product quality is good however there is worst customer support. Infact no customer support at all. Seems like samsung dont care about their customer.
- Incentivised Review No
- Product PurchasedSamsung Galaxy S22 Ultra 256GB
Worst online process ever: Complete lack of support from Australian Customer Resolution team
- Raised an online order for a monitor
- Got a call from the Samsung Customer Resolution team (Susanna K) and was told that my order was "broken in the back end system" the only way to resolve this was for Samsung to cancel the order and for me to create a new one
- Created a new order online for same monitor
- A few days later I check the status of the first order, it was not cancelled
- Called the Samsung call center in the Philippines, they could not cancel the order as it was "with the warehouse"
- Escalated to Sydney Back Office team throu...
- Product Quality
- Incentivised Review No
- Return Claim MadeNo
Questions & Answers
Are you aware if a potential scammer regarding a Samsung promotion. This is what I was told to click on to claim the prizes.
Click on https://promobox-office.com/ and click on The right Icon Menu and click on Verify Staff put in my ID number 03656 to make your verification and also read the testimonies of other winners
Did anyone ever receive a return label? I've been waiting for over a month now and no return label received. Do they simply refuse returns?
How do I cancel an order that has not been delivered and has not delivery date and get a full refund?
You go to the Samsung store app ,go to settings and then to support ,then go to order redemption related queries you will find a popup support care logo click on that and message to the customer care ...
Read morethey will initiate the cancellation request ,i did same today i cancelled because it was supposed to be delivered today but they haven't event packaged the order yetAh they don't offer you refunds, unless it's not delivered within a month or something.
If you have bought it using Paypal, the easiest way is to go to Paypal and request for a refund which they will...
Get an answer from our members and Samsung representatives
Details ·
Extra Information
Other Appliance Brands
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.