Our 5yr fridge, stopped working recently. Customer service determined it was due to a known problem. They arranged replacement of parts & labour for free despite it being out of warranty.

I went through many different avenue's to try and get a ph repair sorted online via samsung website. Every attempt failed, and it was JB Hi-Fi Riverlink that actually made the process easy, clear and without stress or frustration. I am so very disappointed with the Samsung service, and even as I write this review - I can see it won't make a damn difference!

Placed order on the 8th of Oct and selected the 15th of Oct. today (15th) I get an sms saying that the delivery is scheduled for the 19th. Very Dissapointing!

The store was ok, it is if you ask a question later the problem.
They give you a phone number for Samsung and it is always busy :”ring later” is the answer

Spent over 20 hours on the phone over 2+ weeks trying to place an order. Spoke to 4 supervisors who asked me to place the order different ways, they escalated to the incorrect department, asked me to wait 2-3 days to receive a call back (3 times) and I never received one (I had to call), they gave me canned and bogus explanations, and finally said my account was flagged for placing so many orders (which they instructed me to do). I am encouraging everyone to avoid buying from Samsung as they place the customer last.

Spent a bit of money on a Samsung note 20 ultra 5G. Said express delivery 1-2 business days, took my money, sent me the invoice, left me in the dark. Emailed them, was told someone will contact me in 1-2 business days, again nothing. Called asked to be put through to a manager or compliants department. They dint have a complimants department so advise to email online customer support. Sent a complaint, told a manager or higher up will call in 1-2 business days, no one called. Yes you are sensing a theme here. We are going into 10 business days and no contact. Would never buy from them again, if they can lie about getting back to you, begs the question what else are they lying about.

Samsung Galaxy Watch 3 has an obvious error where it drains the battery by running a background app that does not exist on the watch. Samsung Service Centre has deemed it as working despite admitting that they don't know why the app is running - but tough the watch is useless as it lasts only a few hours but Samsung is well known for making warranty claims so difficult that customers give up. Be aware if your product breaks you will have to spend hours on their useless live chat for no result.

Love sound bar and 82 inch TV but sound jumps with Bluetooth. It didn't with wifi but we have a new modem and cannot get wifi sound back. Cannot contact web support. Very frustrating. Faulty site. Cannot enter model so cannot submit.

I've spent the last 10 years telling everyone how good Samsung is to now not wanting anything to do with them. They've gone from being king of the hill with their phones to being lucky their still allowed on the damn hill. So far this year I've had an s20, s20 ultra, note20 ultra and if they could deliver their products on time I'd have an s20fe. Instead it's still sitting at Preparing Order. If there was a Cancel my order and refund me button I'd press it. Their online support is a joke, after 20 min giving every detail about myself accept for eye colour and weight they still tell you nothing. As much as I loathe apple I'm starting to think they might be a safer bet.

Use the Samsung online chat
https://chatbot.samsungcs-au.com/?source=dotcom
We have had similar issues but Samsung Chat customer service has been exceptional - we have had someone out 5 times but always quickly and they are trying to fix the problem - we are now being offered options from replacement, refund, store credit and another repair attempt - they are really trying to get this sorted

We have had the same problem as many reviewers on this site. We ordered the surround for our Frame TV, which arrived shattered. We contacted Samsung who undertook to get back to us and didn't. We contacted them again and sent them details including photos and again they undertook to get back to us and nothing happened. The TV is good, but the service really is terrible.

Worst customer care. Not delivered, but to refund they ask me waiting until the parcel to be back their warehouse. And they can start refund processing, it take 21 days from it returned. Horrible service. Never buy anything from Samsung

I pre-ordered buds live on the 20th of August and never received it.
Called about 15 times so far but never got a proper answer.
They always promise they'll get back to me asap, but never call again.
Terrible service.
Worst is that no Aussie answers the phone, all overseas people.
Shame for a multi million dollar company to rip off a customer like this.
I wish I could choose a lower star rating.

I had a change of mind and called them to be told not to accept my parcel so that the post could return it to them. 2 weeks later they are now telling me that it would have been faster if I had accepted it and reposted it myself to their address. And the refund can take upto a month. And I can't place a new order from my samsung account until the previous order has been cleared from my account! What a joke! I was supposed to trade in my old device with that order and a week earlier I got an email saying they had not received my old device! How can I send them my device without getting a new one! Absolute bonkers!

Hi, I ordered Samsung Galaxy Note 20 Ultra but received someone orders which is Samsung Mobile A51. when I called them twice they have the same answer we don't know when you will get original order. can not promise its depend on courier pick up. this note 20 bought for a birthday gift but still no clue what's happening. I need this phone before Friday 2nd Oct. such terrible service other companies far better than Samsung. still, I have to return the old mobile which is extra work for me to go to the post office and return their mistake. this is the first time and last time not buying Samsung also not recommended for family and friends.