Samsung

I am extremely disappointed with Samsung's repair service and overall ownership experience. I sent my Z Fold7 to the Samsung Olympic Park service centre last Monday morning for a screen replacement and selected home delivery. More than a week later, I still haven't received any notification or update on when I'll get my phone back. I contacted… Read more

Samsung Customer Support several times, but they were unable to provide any meaningful information. I was told they couldn't even contact the relevant department directly and could only send an internal escalation message. Meanwhile, I'm left without my primary phone and have been forced to use an old backup device. What makes this even more frustrating is that I've been a loyal Samsung foldable customer for years. I've owned the Z Fold2, Z Flip5, and now the Z Fold7. Unfortunately, every single one of them has had major issues: • Z Fold2: battery replacement and now a cover screen issue that would cost a significant amount to repair because it's out of warranty.
• Z Flip5: screen replacement last year.
• Z Fold7: screen replacement, and now I can't even get the phone returned after the repair.

I've continued buying Samsung foldables because I like the concept and there are few real alternatives, but after experiencing repeated hardware issues across three devices and now poor after-sales support, I'm seriously questioning whether Samsung values its loyal customers at all. The foldables are expensive premium devices. Customers should not have to deal with recurring hardware problems and then be left chasing updates when their phones are in for repair. Samsung, why do you treat your loyal customers this way?

We purchased two Galaxy S26 Ultra phones directly from Samsung Australia. Both phones have the same intermittent issue with Tesla Digital Key/Bluetooth: The Tesla does not consistently lock when I walk away with the phone. The car does not consistently recognise the S26 Ultra as a Digital Key, requiring me to take the phone out and manually… Read more

unlock the car. I have to manually disable Bluetooth when leaving the car to ensure the phone does not continue to provide vehicle access. I tested the same Tesla with an iPhone 17 Pro Max, and the Digital Key works reliably. Both S26 Ultras show the exact same faulty behavior with the same vehicle. Appalling Customer Service & Ignored ACL Rights: Faulty Products: Delivering two premium flagship phones with hardware/software connectivity issues is unacceptable. Terrible Support: Samsung flatly rejected my request under Australian Consumer Law (ACL) consumer guarantees, dismissing it as a "change of mind." Total Silence: After I submitted a formal ACL claim and a Final Notice, Samsung completely stopped responding. They have ignored correspondence for over 10 business days. Ignored by customer support and left with two defective phones, I have officially lodged a complaint with NSW Fair Trading. Samsung – I am still seeking a full refund for both devices.

I would never buy anything from Samsung again. Although there are other companies involved in this complaint, I blame Samsung for this whole invasion of privacy issue. Would anyone willingly ask a stranger into their home? That's effectively what they are doing, selling all your data. I bought a Q60CA 55 TV from the Good Guys a few years ago and… Read more

for a while it was a great relationship but destined to fail. I don't want Samsung offering me $20 vouchers off my next spend when I have no intention of EVER buying anything from them again. The tv is good, but at what personal cost? For starters, the smart hub terms and conditions, privacy settings etc. are appalling to navigate, they make it deliberately hard to deselect all tracking, microphone and camera settings, and just be careful if you select okay to any of them. On this model, you cannot disable the microphone. How dare Samsung invade our homes like this? We always select cancel with nothing checked. The after sales service from Samsung is underwhelming with AI bots telling me things that don't even apply to our model tv, even after telling them which model I have.

Our major issue is that there is an ad constantly on rotation that would be more suited to an instrument for interrogation in a gulag than entertainment. Samsung makes out they don't use geolocation to track if the settings are turned off, and we definitely turn every setting off. I don't like any ad tracking so have to constantly turn off the IBA etc. every time there is a FREQUENT update. As I type this review, the ad is on yet again, even after I complained to Samsung last week. It started out as an okay ad. It's the extreme frequency of it being aired that we have issue with. Their technical department claims they cannot stop a particular ad from appearing on our television to the exclusion of all others, back-to-back, at every ad break for Samsung Plus. I don't watch free to air television and we much prefer streaming services. The issue is never resolved, and we were told that the ad tiles are hardwired in. I repeatedly told them that it is not a tile, but an actual video ad. The AI bots don't understand much and kept repeating advice which was not working. I have complained to the tourism agency involved to please stop with the saturation advertising, to Samsung Australia, and to Aussie Broadband (who will do nothing to stop or intercept the particular ad, and the certainly could if they wanted to). No wonder I am shopping for another ISP and also television brand. Neither Samsung or Aussie BB will stand up to this GOVERNMENT ad for regional tourism here, for it is on at EVERY ad break, and to fill in time on the Samsung Plus app, it will play five or six times in a row. And no, I don't wish to go swimming in murky green water passing itself off as a health spa. If you want us to holiday anywhere other than regional Victoria, you are definitely winning at that! This geolocated ad has been on our television hundreds of times in a day, and for two months now! Pick an ad, any ad, and I defy you to tell me it's fine hearing the same thing over and over, for every ad break, no matter what channel or app you select. Hearing the same audio on repeat is like something out of Groundhog Day and nobody of course wants to take responsibility.

Next stop for me will be Australian consumer affairs, and the OAIC. We didn't sign up for this terrible experience and I would never buy anything from Samsung again. Australia, the United States successfully sued Samsung, LG etc. for similar invasion of privacy, yet here we are doing nothing about it. There should be a class action. I don't like having all my privacy invaded to simply watch television. The advertising companies don't care but we are to the point of selling the tv and getting a 'dumb' tv. We are definitely getting a raspberry pi and pihole device to stop all this obscene intrusion in our home. I will not stop until I get answers as to why relentlessly annoying people in their own homes is considered okay. Any lawyers out there happy to start a class action? Sign me up.

DO NOT GET A FRONT LOADER FROM SAMSUNG!! After 6months the drum stopped spinning and Samsung after care support were not able to get a technician out to diagnose for weeks. When the technician was finally booked in, they cancelled because they were too busy. Paid $1500 for this smart front loader but it is rubbish. Show details

Extremely disappointing experience with Samsung. I purchased a washer and dryer directly from Samsung and paid for delivery and installation. I even took a day off work to be home for the scheduled delivery. The delivery team simply dropped the appliances off, left the dryer in its packaging, and walked away without completing the installation… Read more

that I had paid for. I was left with a heavy appliance sitting in my laundry, unable to use it.

This was a complete waste of my time and annual leave. It’s unacceptable to charge customers for a service that isn’t provided. The lack of communication and professionalism has completely ruined what should have been an exciting purchase.

I have now requested to return the entire order because I no longer have confidence in Samsung’s customer service.

I expected much better from a company like Samsung. Unfortunately, this has been one of the worst delivery and installation experiences I’ve had.

UPDATE - 01/07/2026 STILL WAITING ON SAMSUNG TO RESPOND AFTER PROVIDING THEM ALL OF THE DETAILS WEEKS AGO. THEY ARE DELIBERATELY DRAGGING THIS ON. I WOULD RECOMMEND EVERYONE TO EXERCISE CAUTION AND EVALUATE YOUR OPTIONS BEFORE DECIDING TO PURCHASE ANY SAMSUNG PRODUCTS. Very disappointing experience with Samsung Australia regarding a faulty… Read more

fridge purchased on 30 January 2026.

The fridge has had an ongoing issue where fresh produce freezes and gets ruined, even when the fridge is set at 4°C. We have repeatedly lost items such as broccoli, cauliflower, zucchini, herbs and other fresh produce over several months.

Samsung arranged an inspection through their authorised service agent, however the matter has still not been properly resolved. What has been most disappointing is the way Samsung Australia has handled the complaint. In my experience, there has been a clear lack of proper due diligence, accountability and customer care.

For context, we have two fridges at the property. Our other fridge is also a Samsung and works perfectly fine. This strongly suggests the problem is with this particular faulty unit, not the way we are storing food or using the fridge.

We have now stopped using the faulty fridge because we cannot continue wasting fresh produce while Samsung fails to take proper responsibility.

This matter has now been lodged with the ACCC and the Queensland Office of Fair Trading, and we are prepared to take it further if Samsung does not provide a fair and reasonable remedy.

A fridge is supposed to preserve food, not destroy it. Extremely poor after sales support from a major brand.

I ordered two Samsung S27C900PAE (ViewFinity S9) monitors through the Samsung EPP/Partner online store. Both arrived dead on arrival — cracked display panels, black screens, completely non-functional straight out of the sealed boxes. Two units, identical fault, both unusable. That’s frustrating but things happen. What’s unacceptable is the… Read more

resolution. Samsung’s only offer was for me to wait 21–30 days after the returned units physically reach their warehouse before any refund or replacement would even be processed. No prepaid return label, no advance replacement, no acknowledgement that goods faulty on arrival shouldn’t leave the customer out of pocket for over a month.

So the deal is: I pay $2,200+, receive two broken monitors that were never my fault, and then carry the loss for a month with no guaranteed outcome. For products that failed acceptable quality on day one, that’s not a reasonable remedy under Australian Consumer Law.

Bought an air conditioner. It’s faulty. Samsung have refused to replace. Unbelievable. It’s super loud, I can’t sleep with it on.

I wish there was an option to give 0 stars. I purchased a Samsung Bespoke Jet vacuum cleaner in February 2023 for approximately $899. The vacuum was used only for light domestic household cleaning, approximately once every two weeks. In total, it has likely been used fewer than 100 times. After just 3 years and 4 months, the vacuum suddenly… Read more

stopped working. The unit powers on, but the motor only makes a ticking sound and does not operate. The Good Guys, where the product was purchased, recorded the fault as:

"Lights up, but motor makes a ticking sound and does not power on."

What disappointed me most was Samsung's after-sales support. As soon as Samsung received the unit, I was advised that the product was outside the standard warranty period and that I must pay a non-refundable $88 assessment fee before any inspection would be carried out. I was also advised that further repair costs would be charged separately.

This is particularly concerning given Samsung's promotion of a 10-Year HexaJet Motor Warranty on eligible Bespoke stick vacuum models. Before even determining whether the fault relates to the motor, Samsung requires customers to pay a non-refundable assessment fee.

For a premium vacuum cleaner, I would reasonably expect a much longer service life than 3 years and 4 months under light household use.

Based on my experience, I am disappointed with:

* The durability of the product; * The quality of the motor; * The warranty process; and * Samsung's after-sales support.

Will not be purchasing Samsung products again.

In my view, the product has not provided good value for money. A premium vacuum cleaner should last significantly longer than 3 years and 4 months under light household use.

By comparison, I have owned several Dyson products, including a HEPA air purifier, hair dryer, and Dyson Solarcycle desk light, all of which have been in use for more than four years without any issues.

Samsung have a known error on their checkout system that makes customers believe that the order hasn't gone through. I made the order again, as no money had been taken out of my account, and what do I see 5 minutes later? Two lots of $863.88 taken out! Not to worry, you might think. Just contact Samsung and get one order cancelled, right? Wrong.… Read more

They refuse to cancel orders! Even when I showed them evidence of the error (thank goodness I took a screenshot of it). They said I will be having two phones delivered and that's that. So now the onus is on me to return one phone. I spoke to three people, all as useless as each other. I demanded to speak to a manager in Australia. They refused to put me through to someone higher.

In the meantime, I barely have any money left now. This won't be resolved for weeks. I am in tears as I am terrified that if an emergency happens, I have no way to pay. I am also scared that if I return one phone, they won't honour the return. If they are treating me this way now, who is to say they will accept the return?

I have had to get Latitude, ACCC, and the state consumer affairs involved. If this were a smaller company, it would be called a scam. This seems like a "socially acceptable" scam from a large company.

Samsung really hate their customers!

bought my $999 Galaxy Watch8 Classic LTE online. Paid extra for Express Delivery. Watch has been sitting in a Aust Post delivery centre for days as paperwork was not completed by Samsung. Now must wait 7 - 10 days for a Case Manager to contact me. Show details

I purchased a new $5000 Family Hub Refrigerator, after a couple of months the ice maker failed, this was repaired a few months later it failed again, and now 5 months later it has failed for the third time, under Australia consumer law I am entitled to a replacement or refund, the first 2 times it caused minor flooding but as we caught it quickly… Read more

it did not cause any damage, the communication with the customer support is terrible, I specifically told them I would not accept another repair but I have had multiple calls from the contract repairer trying to come and do the repair. They have now officially rejected without telling me and were just getting the repairer to hassle me, even though I escalated it, the system they have is so you have no written correspondence I suspect for this reason, so I am going back to the retailer and lodging a claim with consumer affairs and ACCC if the good guys can't arrange a satisfactory outcome

Purchased Samsung 11 kg Washer after customer service advised it was much larger drum than my 7.5 kg. All lies it is not as a matter of fact it’s smaller. Cannot fit doona in to wash. Also panel board does not light up sufficiently to read and have complained several times. Can read timer, but not the temp, or spin cycle so you have no idea what… Read more

heat wash its on or spin level.Sent service person who said I was to darken room and cup hand over board to read. They do not address the fact I was offered a refund twice, no 4 months later they are still wanting proof the board doesn’t light up. Pass you from person to person and no one makes a decision. Tired of being lied to. Called fair trading they can’t help now looking at VCAT but that takes a year. They are aware of that and therefore don’t care. Do not buy, customer service is atrocious. Never again. Continual lying and ignorance about their own products. Everything they know is from the website just like the public.

Dont want to give any star. Worst experience with Samsung fountaingate shop, service centre in Tullamarine, and customer service. I bought flip6 phone year ago and it is still under warranty. All of the sudden screen started to show up green lines and suddenly whole screen turned up to green. I handed over to fountaingate shop for repair. After… Read more

2.5 months later on (18/02/2026) and after chasing million times, they responded simply saying it is not covered under warranty due to customer induced damage. There was no any damages to the phone but third party service centre simply rejected just to make money of of this. Samsung customer service is worst is responding and have slno any curtosy to address the issue. They can't even diagnose the issues. Both fountaingate shop and service centre won't pick any calls, can't email, can't leave voice messages. Waste of $2000 they make money out of faulty product.

This experience feels like an outright scam. I purchased a Samsung S25 Ultra and a Samsung Galaxy Ring directly from the official Samsung Australia website. I had a $400 voucher in my account (shop.samsung.com/au/mypage/vouchers) and specifically tried to use it to purchase Samsung Galaxy Buds3 Pro, along with other items, before the voucher… Read more

expired. Every attempt to redeem the voucher resulted in a checkout error. I contacted Samsung Support and was told the issue would be investigated. Instead of resolving it, the voucher later disappeared from my account entirely. I then received an email from a “VOC eCommerce Case Manager” stating “we are unable to uphold this promotional code” and linking me to pages of terms and conditions, with no clear explanation but my reward points have been reinstated. Samsung issued the voucher, their system prevented it from being used, and now they’ve refused to honour it. That is misleading at best and scam-like behaviour at worst. Extremely disappointing customer service from a company of this size.

Terrible experience with Samsung! I ordered a 55" TV online, including installation. When the delivery driver arrived, he saw the wall-mounting bracket from my old TV and simply told me to contact Samsung’s wall-mounting team. He then took my old… Read more

TV and left the brand-new TV sitting on the floor.

I contacted Samsung’s online chat, which was of very little help. I then spent a considerable amount of time on the phone, with different team members, only to be repeatedly told they have “limited resources” and that there was no manager available to speak with me.

The matter was eventually escalated to a case manager, who apparently will contact me within 7–10 business days. Only then will a technician be allocated — and I was told that could potentially take up to another month.

So, I’m now without my old TV, with my new TV sitting on the floor, despite having paid for installation as part of my original order. And there seems to be no urgency whatsoever to resolve the problem.

To make matters even worse, they wouldn’t even cancel the order and arrange a refund. I was told I have to wait for the case manager to contact me before that can happen.

This is simply not the level of service I expected from Samsung.

Next time, I’ll happily go to Harvey Norman, deal with a real person, pay for it, get it delivered and installed, and know exactly who I’m dealing with.

Sometimes, having a local person who can take ownership and responsibility for a problem is worth far more than dealing with a system where you are repeatedly told there are “limited resources” and left waiting weeks just to get someone to take responsibility.

Very disappointing, Samsung. Samsung — never again.

Update: Chocking! I wish I watched this before I placed the order: https://youtu.be/zRWDunWBgFM?si=1F3frN-bn5TterVW