Samsung 637L Family Hub French Door SRF9300BFH
VerifiedMPNs: 16558, RF65A9770B1/SA and SRF9300BFH8 reviews
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- +1
We purchased this Samsung Family Hub refrigerator in September 2022 and our experience has been far below what anyone should expect from a premium appliance. In around 3 years, the fridge has needed service 3 times. Earlier problems included water leakage and an ice maker malfunction, and these issues were never properly resolved. We are now… Read more
facing a serious cooling fault, with Samsung’s own diagnostics warning of reduced cooling performance and a technician advising there appears to be a gas leak requiring further diagnosis.
Samsung has reached out, but the response process has felt unacceptably slow, with each interaction seeming to take another 3 business days just to make progress. That may be inconvenient for a smartwatch or soundbar, but it is a completely different situation when a family of 4 is left without a reliable fridge. During a cost-of-living crisis, losing food and having no proper refrigeration is a major household problem, not a minor inconvenience. We ended up buying a cheap second fridge just to have somewhere to store food while waiting for Samsung to resolve the matter.
For a refrigerator in this price range, repeated breakdowns, unresolved defects, and now a major cooling issue are not acceptable. This product has not met reasonable expectations for quality, reliability, or durability, and we hope Samsung urgently provides an appropriate resolution.
I would give this fridge zero stars if that were an option. This has been, without question, the most disappointing appliance I’ve ever purchased. For the price we paid, the quality is simply unacceptable. We experience issued 3 big issues in 3y — inconsistent cooling, leaks, and an ice maker that rarely works. There is always something going… Read more
wrong, and it’s beyond frustrating. Customer service has been just as disappointing. Unhelpful, slow, and completely lacking any sense of urgency or accountability. We waited over a week in good faith for a resolution, only to be left dealing with ongoing problems and significant food loss — which is absolutely unacceptable. Spending thousands on a product like this should bring reliability and peace of mind — not constant stress and added costs. Honestly, I would rather spend $1,000 on a basic, dependable fridge than $4,000 on something that consistently fails. Now they offered a “free repair” to us Unbelievable!
- +2
No temperature control fridge freezes or gets too warm randomly – In just one year the fridge started behaving weirdly. Lower right freezer won't freeze and the fridge section freezes the food. Yesterday a few coke cans burst because they were frozen. At other times it doesn't cool and food gets spoilt. Screen… Read more
shows errors when starting up, also sometimes shows warnings about unusually high temperature in the fridge. Also, the inside view cameras don't work. So much food has spoilt. Problems are complicated further by non existent customer care who just say that someone will fix it today but nobody shows up. It has been over a month dealing with them. Will never buy a Samsung product again.
Update - Finally after over 4 months of first reporting the issue, they took the fridge back and offered a refund. But it was too much inconvenience and a lot of food wasted.
Follow-up · Update... Yes, the refund covered the original purchase price. They took the fridge in a truck, not sure how it was disposed. We then bought similar sized LG French door fridge with craft ice.
- +1
Buyer beware: Look elsewhere – I bought this fridge 8 months ago and the features are great. I love the touchscreen and apps like spotify and Ring. HOWEVER, a month ago, the filter cartridge failed and this fridge flooded my house. It damaged cabinetry, floorboards and carpet. I tried to raise the issue with Samsung and because their technician could not replicate the fault in… Read more
the 10 minutes he as there, they denied all liability and now I am left with a damage bill higher than the cost of the fridge! I'm really disappointed with the customer service provided by Samsung and will not be buying this brand again. I strongly recommend you consider other brands before going with this fridge!
SAMSUNG AND ANC COURIERS...NOT THE PERFECT MATCH – Ok the facts. Bought the fridge new from Samsung 16/5. First delivery due 17/5. They arrived but then said they needed 4 people to deliver so went away. Rebooked for 23/5, cancelled day before as didnt have 4 people to deliver. Rebooked 30/5 cancelled day before as didnt have 4 people to deliver. Rebooked 4/6. On 3/6 I hadnt received a call by… Read more
6pm so called them, they told me...you guessed it...dont have 4 people to deliver so I said when will you, they said earliest 13/6. I said forget it and called Samsung. Explained how poor the service had been with ANC and could they resolve the issue. Next day I receive an email refunding my money, no apology. We emptied our fridge and freezer a month ago as advised, so weren't best pleased. If they had offered to get us the fridge with another delivery company and maybe some discount or gift to make up for the inconvenience, we would have been ok. But no communication and just the email....Safe to say I wont be using ANC or Samsung moving forward.
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Amazing upgrade. Going to take me awhile to get through all the features! – This fridge has everything you could possibly need. We love that you can check what’s inside while shopping, play music while cooking and the ice machine is fantastic. The best feature of this fridge is that you can change one section of the fridge to a freezer, extremely helpful to my family as we always have excess fruit and vege. Highly recommend!! Show reply
Good Fridge, Happy so far – Have had this fridge for 9 months now. It has been reliable and I'm hopeful it will last long. My previous one was a Samsung Side by side and still have it working fine in the garage, just wanted an upgrade. It is very spacious for a family. I also like how the dispenser is inside making it more hygienic. The ice trays are really a plus when… Read more · 1
entertaining, when hot or wanting to travel. I'm loving the clean finish, modern look and the beverage show case. A little pricey hence the 4 stars, I think it shouldn't cost such a fortune.
Don’t buy Samsung – Saved up to buy what I thought was a better quality fridge. Samsung fridges are not cheap. They are not good quality. I called appliances online who said it was not their problem. The freezer draw won’t go into the freezer. It was only six months old. Samsung refused to help. Now the seal has fallen off the freezer. I will never buy Samsung again… Read more
and have joined a Facebook group about Samsung. I don’t understand how they are still in business. I was interested in the Samsung family and eldest daughter and her career. Don’t buy an appliance because you are interested in the company’s owner’s family. Do your research better than I did. I always read bad reviews now.
Hey Cyntha, I am so sorry to hear about the poor… Read more
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Hi Shane, We're sorry to hear that this has happened. We have sent you a private message.