Samsung 719L French Door SRF71 Series

Bought 3 years ago and have had the. Out twice and currently waiting for another service ..same issue each time ..leaking ice maker..they cancelled latest service call as technician was off sick

First fault we had was as per many other listings, the ice maker is shockingly bad - keeps freezing up. Had it replaced in March 2021 but the new one did exactly the same. The design has major flaws. Also it makes a very loud noise as the ice is released into the holding bucket - not welcome at 2am!
Then we had corrosion in one corner of a freezer door. Credit to Samsung on this one, the door was replaced without any hassles.
Finally had enough with the ice maker and reported it again. After 5 weeks Samsung finally came to the party and refunded our money. This was after 6 phone calls and much chasing up. We then bought an LG 706L with an in-door ice maker, which has worked brilliantly for the last 2 weeks.

At first we experienced the common ICE Maker issue. To the credit of Samsung this was repaired promptly after 3 years of use (the fridge was fine up until then).

Four months later, the machine has had a major fault with the compressor and gas leak. The refrigerator will not cool (which is the soul purpose of a refrigerator). This was reported by a registered Samsung technician on 04/06/21.
On 05/06/21 I emailed Samsung and requested this be resolved quickly and asked for a refund stating "major failure' under Australian Consumer Law. Sam...

Had this fridge for just over 2 years (so no warranty now)... The ice maker has to be defrosted every month or two or it will be frozen in place. (had to look it up on youtube as not in manual) takes ages to defrost even with hair dryer full blast.
The mechanism is made of plastic and breaks easily. over $200 just for parts to fix.
I read online that they have a "permanent fix" now so I will contact Samsung and see how we go.
UPDATE-1: https://www.samsung.com/au/support/ was very helpful and sending a technician
UPDATE-2: The best service I ever had. They fixed everything under warranty. polite and friendly

Enough said. Many others have the same problem, keeps freezing up, makes no difference to what I do. Totally crap design just filling up the 30 words now to allow me to post

The fridge works fine. The icemaker is so frustrating and ridiculous. Every 1.5 to 2 weeks it blocks and ices up so have to thaw it out. Which is a pain because even with the icemaker turned off...it stays blocked and iced up. The fridge is only 2 yrs old. I have a samsung phone and samsung TV but regret the day I bought the fridge.

Coming from a Samsung French door with ice machine, the water is not as cold and ice takes longer to dispense. I have started to see the black finish peel off and feel sick about it because it a very expensive fridge. Not yet paid off. The black colour is so thin compared to the Samsung dark grey we had many years ago that never scratched or peeled.

We have had this fridge for a few years now and have had nothing but trouble with the ice maker from the very beginning. It constantly stops working, fan makes loud noises prior to it ceasing. Always needing defrosting. We have had the ice maker replaced THREE times now and am over the bandaide solutions.
The Repairer who have been kind enough to replace the item each time but have stated that they work on this fridge model all the time. 6 years of repairs to one fridge alone, that is ridiculous. Apparently in America there is a class action su...

So, we bought our fridge along with a full kitchen of appliances and got a good deal on it. We were delighted with it while it worked. Temperatures were adjustable and held everything at proper user selected temperatures. Space was great and plenty of door shelves to hold small stuff like sauces etc. The lower right compartment was used twice as a fridge (at Christmas) and this worked like a treat. A small issue is the cleaning of the vegetable buckets as they have a complicated front to drawer side connection system which unfortunately allows ...

Ice maker freezes, seals are leaking, water every where! Passed me to a third party with no results, said it was a special product and must deal with them.. around we go..

We love this fridge and luckily have had no issues with the icemaker as others seem to have had. After a year though, two large air bubbles appeared on the water dispenser door. Samsung to their credit sent out a repairman who replaced he whole door. Another year on, and the same bubbles are reappearing and only on the water dispenser door. Has anybody else experienced his?

We have at to clear the ice maker on numerous occasions and know it doesn’t work at all, so being in Townsville we will pay about $500-600 for a repair after only 28 mths might try and find a fridge that makes ice the old fashioned way. Also to pull out the Veg and fruit draws is a task in itself and after scouring YouTube for the answer many cracked the plastic which releases the catch(so did I)

Had the fridge for a few years. As others noted the icemaker is an issue but also two doors outer shell is peeling. Looks like a quality/ design issue. Between product care and Samsung they will only replace the icemaker but not poor quality doors. Still have 7 months product care warrentee. No use getting extended warentees or try and get samsung to replace their poor quality doors. Won't buy samsung or product care again.

Fridge failed within one month. It took Samsung two weeks to check out the fridge and another week later we haven’t heard an outcome. Meanwhile we have lost hundreds of dollars of food

Nice looking fridge, I like the flexibility of zones and the set out. Ice maker and water dispenser works well. Maintains temperature.
BIG downside is that food particles become trapped in the crisper drawer joins. They are not sealed and it is not possible to take apart the drawers to clean this trapped food particles. Very unhygienic and frustrating as I have tried so many times to clean them with no luck.