4Samsung 719L French Door SRF71 Series

Samsung 719L French Door SRF71 Series

 Verified
4Samsung 719L French Door SRF71 Series
3.6

376 reviews

PositivevsNegative
66% · 248103 · 27%
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Build Quality
2.4
Value for Money
2.3
Ease of Use
3.2
Cleaning & Maintenance
2.7
Noise Level
3.5
Internal Layout
3.7

Reviews

376 reviews
Billie_B
Billie_BSydney4 posts
  SRF719DLS
Ease of Use
Samsung
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Robert C.
Robert C.2 posts
  Verified SRF717CDBLS
Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Samsung
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Paul C.
Paul C.South East Queensland, QLD4 posts
  SRF719DLS

Problems and rotten food

I bought a Samsung SRF719DLS in April 2018 and have had to have the technician out a few times, the main ongoing problem is the ice maker which was replaced free after the warranty ended that lasted about 6 months and since I have been defrosting the ice maker every couple of weeks and now the freezer isn't getting down to correct temperature and the selective compartment is even worse maybe -9c at best, considering how expensive these are I think Samsung should fess up admit it is a lemon and do the right thing and replace it. Show details
Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Noise Level
Internal Layout
Samsung
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Customer Not impressed!
Customer Not impressed!Greater Melbourne (Metropolitan), VIC3 posts
  SRF719DLS

Do not buy Samsung they have the worst customer service even when under warranty

Manufacturing fault on a $3000 fridge. Not repairable, they wash their hands of it and offer nothing but a 15% discount off website that is more expensive than all the retailers. I will never buy anything Samsung again..
Samsung
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Hey, I'm sorry to hear about the poor experience you've had. I would love to take a look into this for you and hopefully provide some clarity, to do so I've reached out via private messages. Kind Regards,

Brian
Samsung AU

Judy D.
Judy D.Far North Queensland, QLD3 posts
  SRF717CDBLS
Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Noise Level
Internal Layout
Samsung
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michael
michaelGreater Melbourne (Metropolitan), VIC2 posts
  SRF719DLS

Terrible product, Terrible customer service

Purchase a French door fridge 7 years ago model srf719dls , this fridge has been a lemon , the ice maker has never functioned properly , it's been repaired but only for the problem to come back..and other issues which have already been mentioned by other reviewers.
Customer service is absolutely terrible..after many phone calls with them they finally agreed to send a technician from there authorized service center to fix it in warranty. The technician after 3 weeks finally came and in 5 minutes pronounced it was irreparable and that he would send the report to Samsung.
Samsung has since replied saying that the will not fix it and offering a 15 percent discount on my next purchase which I kindly refused .
Samsung
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Hey Michael, I'm sorry to hear you've had a poor experience with this fridge. Samsung is prepared to offer a 15% discount, if you change your mind about this please reach out to your case manager. Kind Regards,

Brian
Samsung AU

kenny02xo
kenny02xo
  Fair Incentive SRF717CDBLS

Terrible

Piece of crap for its price and how the hell does this 3k fridge have problems with the icemaker. Buy it if your dumb and has less than 3 brain cells
Samsung
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Hey Kenny, I am so sorry to hear about the poor experience you have had with your fridge. I would love to take a look into your issue. I have reached out to you via private message, please respond when you can. Kind Regards,

Brian
Samsung AU

Min
MinSydney, NSW5 posts
  Verified SRF717CDBLS
Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Noise Level
Internal Layout
Samsung
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Sarah07
Sarah07Victoria, 313525 posts
  SRF719DLS

Great at first, problems after a few years

Was very happy with the fridge when we first purchased, however after about 4 years we started having issues with the freezer. It seems to seal properly but regularly open it to find it has started to defrost and we've had huge issues with ice crystals forming on food. Now the ice maker is having similar issues. It stopped making ice and we opened it up to find crystals and huge lumps of ice fused together.
The plastic in this fridge is also not great, several shelves developed cracks fairly early on.
Would not buy another Samsung fridge after this experience. Show details
Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Noise Level
Internal Layout
Samsung
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Maheshi
Maheshi2 posts
  SRF717CDBLS
Samsung
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Vanessa A
Vanessa AGreater Melbourne (Inner), VIC6 posts
  Verified SRF719DLS

Not made to last

Deemed irreparable by their service agent.
No sufficient compensation despite it being a product fault. Do not purchase fridges from Samsung. My Westinghouse lasted a lot longer.

Water leaked onto electricals. See erosion in pics.

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Samsung
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ZoomZoom
ZoomZoomSouth East Queensland, QLD10 posts
  Verified SRF719DLS
Ease of Use
Noise Level
Internal Layout
Samsung
Samsung   DM   
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Jake H
Jake HVictoria5 posts
  Verified SRF719DLS
Samsung
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Chris R.
Chris R.26 posts
  SRF719DLS
Samsung
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Hey Chris, I would like to apologize for the poor experience you have had. I am glad you have now received your refund, I will be sure to forward this feedback to the relevant department. Kind Regards,

Brian
Samsung AU

Mark
Mark2 posts
  SRF717CDBLS

Ice maker on its 3rd repair

As the ice maker is positioned in the fridge it doesn't make ice properly and keeps leaking its a known fault but Samsung just keep on putting more faulty ice makers in only repaired 2 weeks ago and same fault has occurred Show details
Noise Level
Internal Layout
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Questions & Answers

Justine R.
Justine R. · 719L French Door SRF71 Series

Quick question. We purchased our fridge in 2021 and have had no issues. I regularly change the filter however have noticed the the ice maker/water dispenser was dripping water. Recently i have noticed that the ice-maker hasn’t been making ice very well. I did another filter change, reset the ice-maker and made sure no ice had built up. Now my ice-maker has stopped producing ice and is making a grinding noise. I have also noticed the the fridge is not very cold. Is this a known issue ?

Vanessa A
Vanessa A  

Contact Samsung as this is actually a common problem which they resolve promptly.

Justine R.
Justine R.  

Thank you, i will.

Ingrid H.
Ingrid H. · 719L French Door SRF71 Series

Hi, we bought this fridge 3 years ago new in NZ and the ice maker has never worked properly, continually ices up. Are we covered under warranty or NZ consumers guarantees? Thanks

Samsung
Samsung   DM   
Mark
Mark  
Emma B.
Emma B. · 719L French Door SRF717CDBLS (Black Stainless Steel)

I know this fridge is discontinued but my mum really wants another one of these fridges. Anyone know where we can get one in Victoria?

Samsung
Samsung   DM   

Details

Compare all Samsung 719L French Door SRF71 Series listings
Pros
    Convertible fridge space
    Aesthetically pleasing
    Included home support and repairs
Cons
Malfunctioning ice dispenser
A little pricey
CategoryFrench Door Fridges / RefrigeratorsFrench Door Fridges / Refrigerators
Price (RRP) $4,049$3,849
Dimensions 1825 x 908 x 733 mm1825 x 908 x 733 mm
Energy Rating2.5 star(s)2.5 star(s)
Household Size 5+ people5+ people
FeaturesConvertible Fridge/Freezer, Display Panel, Door Alarm, Foldable/Retractable Shelf, Frost Free, Ice Dispenser and Water DispenserConvertible Fridge/Freezer, Display Panel, Door Alarm, Foldable/Retractable Shelf, Frost Free, Ice Dispenser and Water Dispenser
Handle Type RecessedRecessed
Smart Fridge NoNo
Shelf MaterialGlassGlass
Number of Shelves55
Number of Fruit & Vegetable Bins22
Weight153 kg153 kg
Manufacturer Warranty2 year(s)2 year(s)
Colour / FinishBlack Stainless SteelStainless Steel
Capacity
Total Capacity 719 L719 L
Fridge Capacity 574 L407 L
Freezer Capacity 145 L145 L
Release date
Awards 2018

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