Samsung 719L French Door SRF71 Series

We’ve read over the review left by Despina and it was essentially and identical experience we went through right down to the horrendous detail of our dealings with the Samsung customer service, it seems quite evident that it is a standard and premeditated process they put in place to wear down their customers, similar to how dodgy insurance… Read more

companies would work to exhaust every avenue to not pay a claim. It’s shameful and Samsung should be held to account, do not think that a discount or rebate offer will absolve you, take accountability of the dodgy product you put on market and make compensation if you truly wish to sustain a loyal customer base.

We bought this fridge in 2019 for over $4000. It's life span was advertised at that time as between 10-15 years. A couple of years ago we had problems with the ice-maker and had to have a technician come to fix it. It has since continued to be an… Read more

on-off situation--sometimes it works, sometimes it doesn't. Early in January of this year the freezer section (bottom section of the fridge) stopped cooling. In fact, it is no longer as cool as the fridge section (upper section of the fridge). The fridge was out of warranty but we assumed it simply needed to be repaired. I therefore rang Samsung directly to organise a repair. After 3 extensive time-consuming telephone calls to Samsung with the issue of organising a repair being avoided until the 3rd call, I was basically offered an upgrade to a new fridge (with a 10% discount). Alternatively, I was told, a repair could be anywhere in the region of $1000+. I was shocked, to say the least. While not acknowledging fault for a fridge that had only reached half its potential life-span, the Samsung customer service operators continued to recite their scripted monologues about what a good deal an upgraded Samsung refrigerator would be. My husband then called Samsung and got the same story. We are appalled by the treatment we received, the run-around we got, and the fact that we were, in essence, lied to about what was for us a very expensive fridge. The whole point of investing in such a fridge was that we could be assured of its high quality and its longevity. Obviously, this has not been the case. We are now without a fridge as we can not, as yet, afford a new one. I hate to think of the volume of food that had to be thrown away in the past couple of weeks. We will never purchase another Samsung fridge, no matter what 'upgrade deal' is offered and strongly caution any potential new customers to find other more reputable brands such as LG. To say that we regret ever buying this fridge would be an understatement. What a complete waste of money. And for such a major company such as Samsung--what terrible 'customer service'! Everyone: DON"T BUY SAMSUNG REFRIGERATORS.

Many purpose and can put so many food and fruits – Need a bigger fridge and bought this, really like the design and the colour. These fridge makes the food restore in days or more unlike on the old one that I have. Show details ·  1

Don’t waste your money on Samsung 4 door fridge freezer model no SRF717CDBLS $3500.00 dollars it will last 4 years then it will break down due to gas leak. Then your motor will burn out.I will never buy a Samsung fridge again. My moms got a Kelvinator in the garage and lasted 55 years.Still running strong. Plus I had a $4200 Samsung tv lasted 3.5 years bang white dots all over screen. Good bye Samsung sh…. never again…

I purchased the Samsung 717L French Door Fridge in 2018 from Harvey Norman. Since then, I've had ongoing issues with the ice maker — it simply doesn't work properly. Despite it being a known and widely reported fault "AW4", Samsung refuses to take any responsibility now, claiming it's out of warranty. This is extremely disappointing customer… Read more

service from such a big brand. A fridge is a major household investment, and it’s unacceptable for it to fail in such a basic function within a few years. I expected much better quality and support.

Don’t waste your money on Samsung products. This experience has completely destroyed my trust in the brand. I will never purchase a Samsung appliance again and would strongly advise others to stay away. If there is a zero star for review, I would rate it zero.

We have owned this fridge for 6 years now and have had 6 repairs on it under warranty until now. Main issue is ice maker consistently failing - it freezes up internally and leaks water whenever ice dispenser is activated - this has been an issue since about 1 month of ownership necessitating manual defrosting of ice compartment every 3 weeks to… Read more

keep it functioning. Has been inspected and repaired 4 times, including February this year when all parts were replaced - it is failing again now.

Door coating also came off and rust spots developed - had to fight for a replacement door to be fitted which eventually was agreed on.

Fair Trading claim lodged as it was never fit for purpose.

Fridge Temperature – As with a number of people I’ve also had the ice maker problem with my Samsung fridge which I’ve tried t persevere with n now my fridge won’t go any lower than 17 degrees. Who do I contact regarding this? I have a fridge full of food that is going to waste see y in the heat of WA weather. TIA Cilla

Terrible – Samsung 719 L French Door 4DR Black Fridge that I purchased on February 28, 2019, from Harvey Norman at Watergardens, Melbourne. November 2024, the fridge unexpectedly ceased to cool. Despite my report to Samsung Customer Care, they refused to repair or replace the fridge after five days of waiting, which is completely unacceptable. This situation… Read more

has resulted in the loss of $500 worth of groceries, and as a young family, we have faced significant challenges without a functioning fridge. It is particularly distressing that my children rely on milk for their nutrition, and we were left without a viable solution during the hot summer months. The technician's report indicates a gas leakage and failure with the compressor. Given that the compressor has a 10-year warranty, Samsung's refusal to address this issue is inappropriate and disappointing. I spent $3,000 on this appliance, and for it to last only five years is unacceptable, especially amid rising costs. As a result, I had no choice but to purchase another fridge in a short timeframe. I will escalate this issue by lodging a formal complaint with Consumer Affairs in my state.

After 5 years and 4 months, this fridge is dead – After 5 years and 4 months this fridge has died. It has a major failure, a repair person assessed the fridge and identified a gas leak that is not repairable. The only thing that works on the fridge are the lights. I have encountered some of the worst customer service trying to get support from Samsung, after weeks of chasing them for a refund… Read more

under Australian consumer law (which they have posted on their website) the response I received was: “Samsung is not prepared to offer you a free-of-charge remedy at this time.” They directed me to an authorised repair centre for an item that is unreliable (at my own cost).

This fridge was thousands of dollars, very poor quality and very poor service. We had a minor problem with the ice maker in the warranty period that was fixed quickly with little fuss. Up until a month ago I loved this fridge, that was before it suddenly stopped working and ruined hundreds of dollars worth for groceries.

I tried to do mediation with Brian (whose name you may have seen on other posts) however he was not helpful, I don’t think he read the review or my documentation because his “support” was to direct me to a repair centre for an unrepairable fridge. Unfortunately I now need to progress this issue through Fair Trade/Tribunal - I wish this company demonstrated corporate responsibility and supported their customers by upholding Australian laws.

EDIT - since posting this review I was filling out the submission form for Fair Trading and decided to give it one last try with Samsung. I found the Head of Customer Service on LinkedIn and sent him a message outlining my case and the poor customer experience I had. He responded quickly, apologised for my experience and said he would resolve the matter with urgency. This morning I received a call from a Samsung representative who confirmed my refund in the form of a store credit to Domayne. I received confirmation from Domayne shortly after that they had received the funds.

Do not buy Samsung they have the worst customer service even when under warranty – Manufacturing fault on a $3000 fridge. Not repairable, they wash their hands of it and offer nothing but a 15% discount off website that is more expensive than all the retailers. I will never buy anything Samsung again..

Terrible product, Terrible customer service – Purchase a French door fridge 7 years ago model srf719dls , this fridge has been a lemon , the ice maker has never functioned properly , it's been repaired but only for the problem to come back..and other issues which have already been mentioned by other reviewers. Customer service is absolutely terrible..after many phone calls with them they… Read more

finally agreed to send a technician from there authorized service center to fix it in warranty. The technician after 3 weeks finally came and in 5 minutes pronounced it was irreparable and that he would send the report to Samsung. Samsung has since replied saying that the will not fix it and offering a 15 percent discount on my next purchase which I kindly refused .

Terrible – Piece of crap for its price and how the hell does this 3k fridge have problems with the icemaker. Buy it if your dumb and has less than 3 brain cells

DON'T BUY this, don't last and Samsung won't fix. Customer service nightmare – We bought Samsung 717L 4 French door fridge from Harvey Norman in 2018 for $3400. Two years ago, there was an issue with ice not dispensing and only fixed it because it’s a common issue. Two weeks ago, it suddenly stopped cooling both fridge and Freezer and displayed 84 C error. After calling Samsung Care (DOESN”T CARE) the support Centre (DOESN”T… Read more

SUPPORT) and gone through a frustrating nightmare for over one hour on the phone, we managed to book authorized technician to come and have a look. The technician, I have to say was nice and understood our situation. He checked and said Compressor had died. After raising a job with Samsung, we were told that since the Unit is out of warranty (although they have 10 years warranty for compressor) and they are not prepared to offer a free-of-charge remedy. Samsung sure must have a different dictionary with a different bizarre meaning for “10 years Warranty”. Instead they gave us the option of choosing a voucher for 15% discount ONLY applies when buying another Samsung fridge online. We also have the option of buying Samsung TV online with 30% off but only 15% off for Fridge to replace the broken one. Why they think I’d want to buy anything Samsung ever again after this experience is just beyond me. It disgusts me that Samsung is using our bad experience with this fridge as a marketing tool to sell more Samsung products.

This is not good enough for the $3400 fridge!!! There is NO customer service at all. The call Centre employees don’t know how to talk to customers, practically threatened four time that they are going to charge us extra for asking to have a technician come in sooner, highly impolite, zero empathy and bad attitude. Best part is there’s no way to escalate situation further because the call Centre personal sneers and makes the decision for you as “The supervisor will tell you the same thing”. I am truly appalled by the way that the customer service representative spoke.

DO NOT buy this fridge !!!! Better yet, do NOT buy anything Samsung because with any problem, you’ll be talking to the same horrifying customer service people and Samsung is not prepared to offer “free-of-charge remedies” when their warranted parts break.

Just dont buy this. They dont last and Samsung wont fix it – These are a great setup when they work, very well laid out etc etc... but The Ice maker has never really worked effectively, it freezes up and cant be unfrozen unless you unpack all 719 Litres of fridge and freezer. The freezer failed and it was a few months out of warranty. When i called Samsung they said because it was only just out of… Read more

warranty they would honour the warranty and resolve the issue or replace it.

The Samsung attendant attended and said it was a gas leak and that Samsung would replace it and be in contact within 2-4 days. ( I thought it was strange that if it was a gas leak the fridge would still work fine, but he said it would be replaced so i didn't argue. ).

4 days went by no word from Samsung, i emailed, no response. 7 days later Samsung called to tell me they were no longer going to warrant the item and basically bad luck. Why they said they would cover it under warranty. Pay someone to attend to fix under warrantly then not fix or replace it is beyond me. I certainly wont be buying Samsung again.

Too many faults and Samsung are a nightmare to deal with but I GOT A FULL REFUND!! – I was able to get a full refund on my 7 year old fridge but Samsung made it very difficult. 1. Don't worry about Warranty, Australian Consumer Guarantee trumps it. Get familiar with it. Essentially, one major fault or several smaller faults that would have stopped you buying it had you known, and you are entitled to a full refund! 2. Samsung are… Read more

masters at ignoring claims. Deal with the retailer, they HAVE TO assist you. Yes, even after 7 years. They will just be a middle man but will they will help get the responses. This fridge should last 12-15 years! 3. If required, gather all information and lodge a complaint to Consumer Protection agency in your state against the RETAILER, not Samsung.

Now for the review. The ice machine stopped working after about 3 years and was replaced. It broke down again 3 years later at which point, additional faults were present. There was rust forming in the door near the water/ice dispenser and water pooling under the vegetable crispers.

Ice maker on its 3rd repair – As the ice maker is positioned in the fridge it doesn't make ice properly and keeps leaking its a known fault but Samsung just keep on putting more faulty ice makers in only repaired 2 weeks ago and same fault has occurred Show details

Never buy a Samsung fridge – Purchased in 2018 for $3000 had the ice maker repaired twice and it stopped again so we gave up Now the whole fridge has stopped completely Motor gone so disappointed and angry Common fault in these fridges Overseas law suits BEWARE Show details

Fridge lasted 6.5 years before dying – Bought this fridge 6.5 years ago. Ice maker froze up after 4 years and hasn’t worked since. Four weeks ago the fridge stopped cooling. Freezer works but not fridge. After many calls, finally got a tech out who couldn’t fix it. Compressor had died (10 year warranty on compressor) but Samsung now say - too bad, out of warranty & out of ‘grace period’. Not good enough for a $3700 fridge!! We will NEVER buy another Samsung product again! Show details

Ice maker issue and door rusting – Had problems with the ice maker and door rusting. Samsung reached out and now those problems have been fixed. With the rusted doors replaced, the fridge finally looks presentable. Ice maker replaced again, hopefully it will be problem free for a while. Overall, we're pretty happy with the outcome and props to Samsung for the prompt service. Show details