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Faulty ice maker
Bought 3 years ago and have had the. Out twice and currently waiting for another service ..same issue each time ..leaking ice maker..they cancelled latest service call as technician was off sick
Purchased in December 2017 at Harvey Norman Retail Stores - Appliances for $3,000.00.
Horrible ice-maker, horrible customer service
First fault we had was as per many other listings, the ice maker is shockingly bad - keeps freezing up. Had it replaced in March 2021 but the new one did exactly the same. The design has major flaws. Also it makes a very loud noise as the ice is released into the holding bucket - not welcome at 2am!
Then we had corrosion in one corner of a freezer door. Credit to Samsung on this one, the door was replaced without any hassles.
Finally had enough with the ice maker and reported it again. After 5 weeks Samsung finally came to the party and refunded our money. This was after 6 phone calls and much chasing up. We then bought an LG 706L with an in-door ice maker, which has worked brilliantly for the last 2 weeks.
Purchased in September 2018 for $3,100.00.
Shocking Customer Service - Major Failure of Hardware
At first we experienced the common ICE Maker issue. To the credit of Samsung this was repaired promptly after 3 years of use (the fridge was fine up until then).
Four months later, the machine has had a major fault with the compressor and gas leak. The refrigerator will not cool (which is the soul purpose of a refrigerator). This was reported by a registered Samsung technician on 04/06/21.
On 05/06/21 I emailed Samsung and requested this be resolved quickly and asked for a refund stating "major failure' under Australian Consumer Law. Sam...
Purchased in November 2017 at The Good Guys Physical store for $3,200.00.
"ice master" may not be but can be fixed
Had this fridge for just over 2 years (so no warranty now)... The ice maker has to be defrosted every month or two or it will be frozen in place. (had to look it up on youtube as not in manual) takes ages to defrost even with hair dryer full blast.
The mechanism is made of plastic and breaks easily. over $200 just for parts to fix.
I read online that they have a "permanent fix" now so I will contact Samsung and see how we go.
UPDATE-1: https://www.samsung.com/au/support/ was very helpful and sending a technician
UPDATE-2: The best service I ever had. They fixed everything under warranty. polite and friendly
Purchased in September 2018 at 2nds World Physical store for $3,000.00.
Ice maker freezes up, have to get a 3rd party to come in and fix
Enough said. Many others have the same problem, keeps freezing up, makes no difference to what I do. Totally crap design just filling up the 30 words now to allow me to post
Ice maker ridiculous
The fridge works fine. The icemaker is so frustrating and ridiculous. Every 1.5 to 2 weeks it blocks and ices up so have to thaw it out. Which is a pain because even with the icemaker turned off...it stays blocked and iced up. The fridge is only 2 yrs old. I have a samsung phone and samsung TV but regret the day I bought the fridge.
Purchased in March 2019 at Harvey Norman Retail Stores - Electronics.
Don’t buy the black finish.
Coming from a Samsung French door with ice machine, the water is not as cold and ice takes longer to dispense. I have started to see the black finish peel off and feel sick about it because it a very expensive fridge. Not yet paid off. The black colour is so thin compared to the Samsung dark grey we had many years ago that never scratched or peeled.
Purchased in September 2020 at Harvey Norman.
Ice maker common problem, had replaced 3-4 times now.
We have had this fridge for a few years now and have had nothing but trouble with the ice maker from the very beginning. It constantly stops working, fan makes loud noises prior to it ceasing. Always needing defrosting. We have had the ice maker replaced THREE times now and am over the bandaide solutions.
The Repairer who have been kind enough to replace the item each time but have stated that they work on this fridge model all the time. 6 years of repairs to one fridge alone, that is ridiculous. Apparently in America there is a class action su...
Great Fridge....If it lasted more then 3 years!
So, we bought our fridge along with a full kitchen of appliances and got a good deal on it. We were delighted with it while it worked. Temperatures were adjustable and held everything at proper user selected temperatures. Space was great and plenty of door shelves to hold small stuff like sauces etc. The lower right compartment was used twice as a fridge (at Christmas) and this worked like a treat. A small issue is the cleaning of the vegetable buckets as they have a complicated front to drawer side connection system which unfortunately allows ...onion and garlic skins to get in between the parts so the drawers cant be cleaned easily. However, we also had problems with the ice maker which would over produce and the ice cubes would clog up. If caught early we could break the ice cubes apart using a long metal implement and this would get the maker working again. If we didn't catch it in time though, the ice would expand down into the storage box and you could not take it out to get it working again. We twice had to switch the fridge off and melt the ice using a hair drier to free up the box so that we could get it working once more. Then, after leaving the house for a week long break, we switched the fridge off and allowed the ice to melt overnight. I then applied some silicon sealant around the icemaker as per a tip I found on Youtube to stop humidity entering the icemaker and left it to cure for the week. However, when we returned and switched it on there was an error message. A small heating element inside the icemaker had failed open circuit. But worse, there is no way of clearing this warning and although the ice maker , fridge and freezer are working fine, the control panel is rendered inoperable so we cant adjust temps, change the type of ice between crushed or solid, we cant select whether the lower right compartment can be used as a fridge or freezer and the light is on all night. That's very poor electrical design where a $5 element renders a $3000 fridge inoperable. Samsung have recognised this is a manufacturing fault and so agreed easily to send out a tech to repair it even though we are a year out of warranty. He couldn't as this part is not available from the factory and can only be fitted when the Icemakers are fitted to the fridge in the factory. So Samsung have offered us our money back or a store credit to replace it. Our fault was extremely rare and normally the techs come out and carry out 3 modifications which solves the icemaker problems. They told me that they had been given the OK by Samsung to do this on fridges which are 5 and 6 years old so if you are suffering an icebox issue with a Samsung give the tech department a call and see f you can get yours fixed. We may go for the store credit and avoid Samsung in future but its a shame as the fridge would be awesome if it worked.
Purchased at Joyce Mayne for $3,000.00.
After 3 years samsung doesnt care... $8000.00 top of there line! Terrrrrible service!!!!!
Ice maker freezes, seals are leaking, water every where! Passed me to a third party with no results, said it was a special product and must deal with them.. around we go..
Purchased in October 2018 for $8,000.00.
Air bubbles on water dispenser door
We love this fridge and luckily have had no issues with the icemaker as others seem to have had. After a year though, two large air bubbles appeared on the water dispenser door. Samsung to their credit sent out a repairman who replaced he whole door. Another year on, and the same bubbles are reappearing and only on the water dispenser door. Has anybody else experienced his?
Purchased in September 2018 at David Jones for $3,000.00.
Ice maker will let you down within 18mths
We have at to clear the ice maker on numerous occasions and know it doesn’t work at all, so being in Townsville we will pay about $500-600 for a repair after only 28 mths might try and find a fridge that makes ice the old fashioned way. Also to pull out the Veg and fruit draws is a task in itself and after scouring YouTube for the answer many cracked the plastic which releases the catch(so did I)
Purchased in September 2018 for $3,000.00.
Poor quality doors and ice maker issue
Had the fridge for a few years. As others noted the icemaker is an issue but also two doors outer shell is peeling. Looks like a quality/ design issue. Between product care and Samsung they will only replace the icemaker but not poor quality doors. Still have 7 months product care warrentee. No use getting extended warentees or try and get samsung to replace their poor quality doors. Won't buy samsung or product care again.
Purchased in October 2015 at Harvey Norman Retail Stores for $4,257.00.
Fridge failed within one month. It took Samsung two weeks to check out the fridge and another week later we haven’t heard an outcome. Meanwhile we have lost hundreds of dollars of food
Purchased in January 2021 for $3,400.00.
Issues with cleaning. Otherwise a good fridge.
Nice looking fridge, I like the flexibility of zones and the set out. Ice maker and water dispenser works well. Maintains temperature.
BIG downside is that food particles become trapped in the crisper drawer joins. They are not sealed and it is not possible to take apart the drawers to clean this trapped food particles. Very unhygienic and frustrating as I have tried so many times to clean them with no luck.
Purchased in December 2019 for $3,500.00.
Questions & Answers
My led light at the water/ ice dispenser keeps turn on. Usually it automatically turn off once we finish to use the ice or water. But tonight it keeps light on! Please help
Our Samsung 719L fridge is approximately 3-4 years old and now the fridge section has stopped cooling. Everything else, freezer, ice maker, lights, control panel etc all work fine.
We tried unplugging for 30 minutes, yet no success. Any ideas as to what has happened?
Sounds like a fault with the cooling system
Wondering why we can’t get the ice bucket off. We’re pushing up from the bottom and trying to pull straight out but it won’t move.
It is iced in. Until some of the ice melts it won’t be going anywhere. Try a hairdryer around the edges. Keep going till it starts to give. A little jiggle helps.
If you’ve started having the ice maker problem you’re eventually going to have to get it replaced. Get onto Samsung, worked for me.
Why not simply ask Samsung in the first place?
Get an answer from our members and Samsung representatives
|Category||French Door Fridges / Refrigerators||French Door Fridges / Refrigerators|
|Dimensions||1825 x 908 x 733 mm||1825 x 908 x 733 mm|
|Energy Rating||2.5 star(s)||2.5 star(s)|
|Household Size||5+ people||5+ people|
|Features||Convertible Fridge/Freezer, Display Panel, Door Alarm, Foldable/Retractable Shelf, Frost Free, Ice Dispenser and Water Dispenser||Convertible Fridge/Freezer, Display Panel, Door Alarm, Foldable/Retractable Shelf, Frost Free, Ice Dispenser and Water Dispenser|
|Number of Shelves||5||5|
|Number of Fruit & Vegetable Bins||2||2|
|Weight||153 kg||153 kg|
|Manufacturer Warranty||2 year(s)||2 year(s)|
|Colour / Finish||Black Stainless Steel||Stainless Steel|
|Total Capacity||719 L||719 L|
|Fridge Capacity||574 L||407 L|
|Freezer Capacity||145 L||145 L|
|Release date||July 2019||July 2019|
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