Samsung 825L French Door SRF825BFH4

Beware – This was a great fridge when we first purchased it. Love the apps and screens. Being able to do your Woolworths online shop from it was a major draw card. Then 6 months later after an update they discontinued this. Then the issues started. The ice maker and water dispenser started leaking. Every day there was a puddle of water on the floor. Then… Read more

the freezer started icing up. Got it repaired and the drain at the back was blocked. Another 6 months later and the ice maker stopped working and water dispenser started leaking. Called Samsung support who said they’d get a technician around. While waiting for someone, the temperature in the freezer started fluctuating going from -17 deg to 20 deg without even opening the fridge. After not hearing back from Samsung, I called and was told sorry we can’t get anyone to come out and look at the fridge so we’ve cancelled the claim. Escalated the issue and was told they’d try and find someone to come out. In the meantime I couldn’t use the freezer at all and then the fridge temp started fluctuating from 5 deg to 15 deg. More food wasted. The night before a technician finally came (2 months later) I got home to find water pouring in my downstairs bedroom from the ceiling, right where the fridge is located in the kitchen upstairs. The fridge had leaked into my floorboards through the ceiling into my floor and bed. Technician came, was there 5 mins, opened the doors and told me it needed a new circuit board. Samsung said they would give me a store credit from where I purchased the fridge…..that was a month ago and I just got notification from them yesterday that the credit has been processed, after many phone calls and emails wondering what’s happening. They don’t care about any damages to my floorboards, ceiling, bed (I have brown stains from the water leak due to the polish from the floorboards). It’s a shame about everything as I really did love this fridge to begin with.

Good hardware, software bugs that are not resolved by SAmsung – I bought this fridge in 2021... Positives: - Good hardware - Silent - Energy efficient - Space - Smart zone is really good. Negatives: - Software - Samsung support September 2022 after a software update the view inside feature stopped working. The View Inside function of this fridge is one of the core advertised features and as things stand… Read more

today, that function is not working as advertised. After 2 months of dealing with Samsung and not having the issue fixed, I consider this fridge to have a major fault and that Samsung is not able to fix the Fridge within a reasonable time.

Furthermore, if I had known this issue existed, I would not have bought the fridge. Based on the above, according to the ACCC Consumers can choose between a refund or replacement when a product has a major problem.

But there is just no answer from Samsung... every response is "we are escalating this".

Do yourself a favor, avoid any Samsung products that require software.

Next time I will go with another brand and non-smart.

Horrible; part missing, incompetent, unhelpful agent who hung up. Avoid Samsung; lucky I bought good guys concierge – Fridge was delivered missing water filter, called customer service who promised to send out within 3-5 business days, I called a week later to deal with incompetent agent who did not do anything other than promise to follow up with spare parts department. Health check up is subject to delay and agent did not know how replacement shelves worked or… Read more

that customer is entitled to three replacement filters during express warranty period. Very disappointing considering it’s a premium product. Fridge is okay so far but screen is not that handy, can fit a lot less than capacity suggests and cannot use water features yet, shelf already damaged from ordinary use. Got discount from buying display model but still disappointed overall, Samsung service has put me off buying future products.

I wish I can give 0 stars or in stars in minus – If any one really wants to save their hard earned money please stay away from samsung family hub fridges. Believe me otherwise later you will repent. Bought in July 2020. Since then technician visited my place 7 times for different problems. Screen been replaced 2 times, main board one time ice maker 2 times, ice bucket which keep coming out been… Read more

replaced 3 times as its a design issue.

Don't waste your time and money. I am now lodging application with N.C.A.T Wasted my $5400

Great fridge...but the ice maker – We shelled out a lot for this fridge (because I love my gadgets). The fridge and freezer itself is spacious and cools well. Contrary to what everyone was saying, the screen isn't gimicky. We make a lot of use out of it, especially when using the internet to search for recipes and cook from them. We have our family photos on slideshow when the… Read more

fridge is not in use, and the clock and timer are very handy. I bought the fridge because I always forget to buy things or create shopping lists when going grocery shopping and so being able to see what's in the fridge by looking on my phone when I am at the shops was a feature I thought would be great. I hardly use this feature as my fridge is alway messy (I have 4 kids). I am disappointed with the ice maker though. It is bad at making crushed ice, which comes out in a combination of cubes and crushed ice. The water doesn't come out that cold either. I know these are first world problems, however you expect these things given the hefty price tag. I would buy this fridge again though.