Samsung 671L French Door SRF671BFH2
VerifiedMPNs: RF56M9540SG/SA and SRF671BFH222 reviews
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Do not purchase from Samsung – I purhased this fridge 5 years ago from Domayne. Have had nothing but issues. Ice maker has never worked properly. Samsung sent a repair person to repair. Was told no more issues. It has completely froze over again and the fridge is now leaking insulation onto our tiles. Samsung sent repair technician who stated the fridge needs to be written off… Read more
and replaced as not repairable. Customer service rep sent me an email stating I have to fix this at my cost despite it not being fixable. $4200 for a fridge which the ice maker has never worked and has only operated for 5 years is not acceptable. We also have a Samsung dryer which wont even turn on after 4 years - it has been repaired multiple times now. Samsung products are rubbish and customer service is even worse.
All ok except ice maker – We purchased the fridge approx 5 years ago and unit performed to specifications then after almost 18 months the ice maker kept failing, after several visits by technicians, replacing the ice maker to no avaiĺ Phoned Samsung and was offered a replacement fridge The new unit performed extremely well until about 8 months ago and now this ice maker… Read more
fails every few days and we have to de ice the unit with a hairdryer then unit performs again for a few days. Is this going to be a ongoing problem again?
Stay away do not waste your money – Do not waist your money in any samsung fridge worst service ever , worst fridge ever, very noisy , very bad product, you will call service from day one , stay away period Show details
Idiot update – This fridge WAS awesome. Then the latest update happened. If only I could say what I would like to say about the people who created this update. How do I get the old firmware version back Show details
Warning - do your research prior to purchasing – We had done our research and this fridge suited our needs. Then they updated the Family Hub app, and all the functionality is now not available. The update ruined a fantastic fridge Show details
WARNING - Do Not Buy this Fridge - SAMSUNG Family Hub Junk – Please do yourself a favour and avoid being ripped off - Do Not Buy a Family Hub Fridge and expect the Tablet to be supported!!!! I feel very frustrated with this Samsung product. The level of support from Samsung is very poor and the recent update from Tizen 4.0 to Tizen 6.0 has rendered the fridge useless with no interest from Samsung to… Read more
address the many concerns from its customers. We pay a premium for this fridge and as such I was expecting a software update to enhance the product but this now seems to be frustrated by software engineers and their hierarchy who do not understand how their customers actually use their fridges.
The customers who purchase these so called smart fridges and outlay many thousands of dollars for the privilege do so with an expectation of a premium experience which is something I certainly am not receiving.
I would like an answer to why functions are being deleted and help desk staff are unable to support the appliance. When I contacted the Australian help desk I was instructed to reboot the machine at the GPO and when this didnt work, they told me to reboot the tablet. I am not sure how they thought this would fix the issue I am having with this ROM. Honestly I expect this kind of frustration when dealing with Chinese companies not a Korean Company.
If you must buy this fridge read the following if you do not believe what I have said above https://us.community.samsung.com/t5/Kitchen-and-Family-Hub/Family-hub-6-0-software-update/td-p/1852261/page/3
Adore this fridge! – I eyed this fridge off for nearly 2 yrs before we bought 1, mostly because of price Harvey's had them for $4500 - $5300 for a while so in the meantime I did plenty of research into what it does and compared it to other fridges and I just always came back to it, that lcd screen just sucked me right in everytime, the recipes, the weather, YouTube,… Read more
the radio, the calendar syncing, the grocery list, view inside and I could go on & on. I am a bit of a tech head in life so if it's got gadgets and features I'm in love with it haha so i assure you I use all that I mentioned above... plus we turned 1 of the bottom sections into a -1 fridge and it keeps meat, herbs and other bits and pieces fresher just that bit longer then in the top fridge...we have had 0 issues with our fridge since buying it a year ago. My favourite is using TuneIn radio while I'm cooking or keeping my son entertained with YouTube while I cook... I do wish I could use the Coles app instead of Woolies & it had uber eats instead of just uber haha but in all I can't say enough good things about it. In the end Bing Lee had it for $3999 so I went to good guys and told them and ended up paying $3960 even while it was on special for $4999 so I was pretty pleased with myself as my husband told me I wasn't to pay more then $4000 for it before going off to buy it :)
Ice makers in every model and year after year are gargage – Frigs are great but still icemakers undo all that is good about samsung frigs. In nearly 80% of all samsung frigs the icemakers are unreliable, frosting over, making ice only sometimes, noisy, messy to defrost, constant breakage of cheap parts, poorly designed. I will never buy another samsung frig. Also, samsung chooses the worst of the worst… Read more
repair companies, one in florida, Lakes electronics, are rude, unaccomodating, unreliable, and no communication because they only answer phones to put on hold and never return then disconnect you, email is never responded to and appointments are a joke. They just string you along until the 1 year warranty is up then the problem is someone elses. They even have the nerve to sell you a repair warranty so you can go through their repair headaches all over again. Shameless, ruthless, taking advantage of people and leaving you with a poor experience. Our $2300+ samsung started icemaker problems 3 weeks after purchase and it has continued for 9 months.
Faulty after 5mths & Samsung customer service is shocking!!!! – This fridges family hub stopped working after 5mths of having the fridge, Samsung's technical support can not work out how to get a technician to my area & would not pass me onto a team leader or manager (kept putting me on hold saying his team manager was coming) Mhids telling me that he was the only person I could talk to even after saying he… Read more
had no idea what area or state in Australia the technician he was booking for me was actually in!! A lot of money for a faulty fridge and you literally cannot do a thing about it, when I mentioned consumer affairs I was told by Mhids to call them. Absolutely disgusting way to treat a customer Samsung!!! I am now going through the shop I purchased it from. My recommendation is you steer well clear of this fridge!!!!
Terrible product, worse customer service – This fridge started malfunctioning within weeks of purchase with the vents frosting up and it failing to control temperature. They sent someone to "repair it" only for it to malfunction again almost immediately. Since then no-one at Samsung seems to be able to help me and I can't seem to get a replacement or repair. I definitely do not recommend buying this fridge. Show details
Very unhappy – We purchased this fridge in March 2019. The water has never been cold. Fridge temperature is not right. Now the view inside doesn’t work. Had tech out and he couldn’t fix it. He tried.....replaced parts. Since he left we now have the ice maker going (it’s 4 degrees here during the day, so we definitely don’t need ice) and we can’t turn it off! Now… Read more
have to empty he ice so it doesn’t block up. Pay all this money for a fridge and Samsung say “It’s still working and they’ll try and work it out and send someone out”. Not happy at all. Even if they can fix it, who’s to say it doesn’t happen again. Oh and Samsung customer service is terrible. Ended up calling The Good Guys to get the tech out.
Hi, we're sorry to hear of the difficulties you are… Read more
Samsung LCD Screen Refrigerator – Recently bought a LCD Screen Samsung Fridge which has Samsung's Family Hub. I suggest buy a normal fridge without the screen and just buy yourself a tablet for your kitchen as Samsung limits the applications that can be put on the system and what you can do. For example I tried to down load a recipe which was in pfd format and the tablet cannot… Read more
open pdf documents. On calling Samsung they advised that you cannot open a pdf document. Unfortunately, the choice of apps on the fridge is limited I suggest Samsung gets kick backs on who they allow on the hub making it less customer friendly.
We apologise to hear your Samsung refrigerator did not… Read more
Love it! (Wk3, year 1 and year 2 update at the bottom) – My ten year old Westinghouse gave away last week and we were out for a replacement. Loved the family hub and obviously it came at a premium! Took a bit of convincing but my sweetheart knew that I had my eyes set on the family hub so supported me all the way. It took some research online but homed on to this as even the sales man reinforced that… Read more
drawer type freezer was to stay away from. have had it for a couple of weeks. Works like a charm. Love the photo collage, timer, lists, whiteboard functions. Will post a more detailed review in a few months! Ok ....week 3 update Still loving it ;).....I seriously mean it! Was great to have such easy access to the favourite online recipes as I cooked (pm me for beef hokkien noodles recipe that will knock your socks off). Ample space for a family of 7! Configurable shelving Was easy to use and very handy. My other favourite app on the screen is YouTube.... love to put on music videos as I cook Here are some of the issues:
Noticed the freezer had developed ice all over. I think one of us didn't close the door properly and also one of the cutoff tops of a packaging came between the door seal.... so either of those could have done it.... took the protruding packaging out and closed the door properly and the situation corrected itself-all Ice was gone in a few hours..... my concern is why did I not get an alert that something was not right either the freezer door! Surely this over smart fridge should have known and alerted me. Samsung engineers..... are you listening?
YouTube is not an app on the fridge boohoohooo. Have to view it on the browser! That means video stops when I have to browse the recipes.... my playlist wont auto run.... please please please Samsung-put it on as an app. Its a shame that I have a fridge with such a big screen and no YouTube app!
Lastly the door handles attract fingerprints like crazy! Clean it 10 times a day and its To square one in minutes. Will do some web search on how to manage that more efficiently....,,
Can I just finish by saying the whole family loves it!
September 2020 One year and going strong. Mighty happy with the performance. Have configured ‘smart things’ app to control all my smart lighting at home which is super cool! Also have my ring door bell and security cameras feeding into the fridge. The apps are a bit temperamental and do malfunction once in a while but easily fixed by a reboot. I am still waiting for the YouTube app! Door handles continue to be a nuisance to keep them clean as they are finger-print magnets. The screen has alerted me that the water filter needs a replacement so I’d be ordering one soon.
June 2021 Pandemic has happened & the fridge has had more than expected attention due to everyone working from home. The fridge is chugging along well. The 'smart things' app and the 'Ring' app have settled down well. No more crashes and has made managing these devices really easy. Had the bottom right section configured as fridge for a few months when there were a few parties planned (during the brief respite from COVID) and have now reverted to freezer (really convenient feature).
I do reiterate that Samsung haven't addressed any of the issues I have previously pointed. Nor have I heard from them. Realities of life......why would they bother responding to a review that talks them up....squeaky wheel gets the oil...so I see them responding to every scathing review that people write after a poor experience! For the nuisance value of having to repeatedly clean the door handle, I am downgrading the 'cleaning & maintenance' score.
Find out how Samsung 671L French Door SRF671BFH2 compares to other French Door Fridges / Refrigerators
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Excellent Fridge/Freezer. Easy slide outs shelfs. Keeps food fresh – Excellent cooling and freezing. Can change bottom of fridge to freezer, fridge, wine chiller. Fantastic touch screen with loads of functions to use and play with. Pros: * Touch screen easy to use for Samsung Andriod uses. * Set up food lists and expire times. * Camera to see what's in fridge. * Watch shows, play music. * Bixby voice assist. *… Read more
Recepies at the touch of a button. * Slide shelfs. * Lots of room
Cons: * Expensive. * Only sync with Samsung device's. * Heavy to lift and manoeuvre if need to clean behind and under fridge.
HELPFUL HINTS. * Use 3m stainless steel polish to remove finger prints and helps keep a fantastic shine. * If water pressure is to high then this will jam up ice maker and can make chilled water drip. (Need to find that sweet spot for water pressure) * Have fridge sit level (no tilt to help doors close as then you will very faintly hear compresser starting and stoping) * Invest in cups with larger openings as so no ice flakes end up on floor.
Hardware is great, software is terrible! – No, I do not want to create a Samsung account. No, You do not need to know my most intimate details just so I can use your fridge. Samsung have cut down the version of Android running on this fridge so it is a slave to the Samsung ecosystem. Hopefully you have a Samsung phone to go with your fridge, otherwise you'll find half the functionality… Read more
doesn't work. You know, little things ... like Bluetooth doesn't work with an iPhone, so no playing music from your iPhone to the fridge. And even _after_ you load their custom apps to sync stuff; you'll find out the whole thing is incompatible with 5GHz wireless networks (again, not because of hardware, but because Samsung say so) and you'll need to force your iPhone onto a legacy 2GHz wireless network so you can connect to the fridge.
Think you can install an app from the google app store? Think again. It's ONLY what Samsung pre-install.
Think it'll sync the calendar directly with google or office365, or you'll be able to install apple music? Nope.
If I'd known the software was so useless I would've got one of the fridges with a glass door, and bought a brand new iPad (or LG Tablet) with the savings.
Until Samsung get their act together and release a software update that puts a full version of Android on the screen, I'd rate this product a solid 1 star.
Here's my feedback Samsung: Get the version of Android that runs on your Tablets. Put that software on your Fridge. It doesn't have to be difficult.
Hi there, we're sorry to hear about your dissatisfaction… Read more
Fridge with WOW Factor!! – Great Fridge. Gives that WOW factor to my kitchen. The screen is nice but unfortunately you cannot download apps like you would on a phone or tablet. Hopefully Samsung will release new apps soon. I did have the water leakage issue from the water dispenser..however I fixed it by reducing the inlet water pressure from the tap. I find the crushed… Read more · 2
ice function a little messy...splashes everywhere.
Update: after using the fridge for 4 years, I had an issue with the filter housing. Called the samsung service centre and was surprised when they booked the technician straight away. Excellent after service from Samsung.
Excellent – It maintains reliable temperature in all compartments. I love all aspects fridge is easy to open and close it is great as I have full freezer and cold water any time I want. It is also nicely presented and great positioning of all compartments and it fit quite a lot in Show details
Worth every dollar! – Bought this fridge about 7 months ago and we pretty much don't leave the kitchen since. My daughter loves watching youtube on the screen and browsing the internet is convenient especially when you need to show someone something. The only down side is the ice dispenser is quite loud but I'm being picky here. Show details
Disappointing – We brought this fridge 12 months ago, we have had the ice maker replaced twice, and we have had Samsung come out around 5 times trying to repair the ice maker. If you look online there are a lot of complaints about the ice maker, it leaks, it frosts up we have had parts break. It is disappointing that you pay a lot of money for a premium… Read more
fridge but the build quality is poor.
The family hub works ok, but it is a novelty as the operating system is Samsung's own and not android
SAMSUNG FRIDGE – I find that the ice maker keeps freezing up for the ice cube feature, I have since defrosted the fridge, and turned off the feature, it does not freeze up, keep temp in the fridge perfect. I always thought this to a problem of the fridge, not the ice maker, the ice maker causing the fridge to not work. If you have no temp problems, efrost the… Read more
fridge and then turn the ice maker off completely, I can always buy ice cubes, now the fridge works perfect.
Love it – Bought this fridge about a month ago, was worried it would not fit through the front door but luckily it did. (normal size front door) Love being able to see in the fridge without opening it. Can use it to play spotify or youtube as the speakers are really good. one on each of the top doors. Bottom right can be used as either another freezer, wine chiller, used for fish or perfect temp for ice cream. Show details
A funky fridge – A very stylish & modern looking fridge. Love the display which is like a big iPad. There's so many options available & im not on top of all the features. Love the temperature control options. The camera inside the fridge to view the stuff that u got in the fridge instead of having to open the fridge is cool feature but u could only see what's on… Read more
the shelves in top compartment. So far I love this fridge, but I think it's too early to give 5 stars :)
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Hi Niamh, I am saddened to hear about the poor experience… Read more