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Samsung Galaxy S20 (2020) has been discontinued and replaced by Galaxy S21 5G. The most recent model is Galaxy S23.
5Samsung Galaxy S20

Samsung Galaxy S20 (2020)

 Verified
5Samsung Galaxy S20
2.8

48 reviews

Positive vs Negative
37%10%53%
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Value for Money
2.7
Ease of Use
3.5
Software
3.0
Battery Life
3.1
Camera Quality
3.5
Hardware
3.3
Aidan H.
Aidan H.WA4 posts
  Fair Incentive 128GB
Value for Money
Ease of Use
Performance

Samsung S20 One UI 6 Support – Camera Still Holds Up, Runs Games PERFECTLY! My only issue with Samsung is their software support. I would love the S20 Series to get One UI 6! The phone runs very smoothly on all apps! And I really don't want to install a custom ROM. So please samsung, I would love the S20 Series to receive OneUI 6! Show 2 replies

Humdinger
HumdingerQLD22 posts
  128GB
Value for Money
Ease of Use
Performance

Great phone, poor support – Love the phone, but a recent OS update broke the WiFi internet connection. No problem I thought, so I contacted Samsung Australia Support. Shouldn't have bothered. Having worked in IT, I had already completed some comprehensive diagnostics & sent all the information to Samsung, expecting a semi-intelligent response. First, it's clear that no one… Read more

at Samsung Support reads anything sent to them. The responses were nothing to do with the issue reported ... generic waffle about resolving generic issues. Second, I do wonder if Samsung are using Washing Machine repair technicians for phone support, because Samsung Support seems to know less about the phones that I do.

So, in short, the Samsung Galaxy is a great phone. But charging >$1000 on a phone that Samsung cannot or will not support? I don't think so.

I miss the Nokia 3310.

Samsung
Samsung    

Hey, thanks for taking the time to leave a review. I'm… Read more (+1 reply)

In-depth reviews

duesseldorf67
duesseldorf67NSW64 posts
  128GB

Superb and ahead of Apple at time of release – Although I am a bit of a nerd when it comes to comparing phone specs etc, I am always on the phone for my business, so I need something that is reliable with good battery life and great photos, easy email fast processing with lots of apps open simultaneously and great web browser. Unlike most other people I know, who either love APPLE or Android,… Read more ·  1

I actually love both AND have one of each for private /weekends when I don't want to be bothered by business and for work M-F. If you are simply comparing Android devices, get yourself an S20 5G instead of S21 or S22. Why? For starters, the screen is more vibrant and has better pixels/resolution. If you like taking lots of pictures, S20 is the last one which gives you access to expand your memory with a microSD card and battery life is better. The upcoming S23 may be a game changer...we'll wait and see, but it won't be cheap. If you go to eBay and get yourself an AS NEW/EXCELLENT refurbished S20 from a reputable 30 day money back guarantee and 1-2 years warranty unit (which is what I do instead of buying brand new), you can't go wrong. I actually really like aspects of the operational system of Samsung Android and I really love the vivid colours and brightness of the screen, as well as EASY MODE, which is far smarter than simply enlarging fonts and apps by 10% or so on Apple.

Harini N.
Harini N.5 posts
  128GB

Great phone, lackluster camera quality – I bought this phone back in June of 2020. It has certainly served me well over the past two years and is an extremely durable phone. It has survived some spills and falls one could mistake it for a Nokia brick phone. I have always had Samsung phones and with every upgrade I hope for better camera quality but unfortunately this phone just doesn't… Read more

perform as well as it was advertised for, I've found that the iPhone 12 that came out in the later half of 2020 had much better camera quality relative to the Samsung. Photos aren't as sharp as you would have hoped for the newest top of the line phone, and photos taken at night are especially blurry, sometimes the camera needs around 20 seconds just to focus.

I do often use the phone to run games and social media apps and everything works wonderfully, the screen is extremely crisp and the refresh rate is the fasted I've seen on the phone. However, I've found the phone to be incompatible with the messenger app. Often when I use the Facebook messenger app the phone freezes and the touchscreen becomes unresponsive, and this can only be remedied through restarting the phone completely. With Snapchat the camera quality is a lot worse than the regular phone, but I tee that down to Snapchat basing their app around the iPhone as opposed to Android phones, but it is good to keep in mind if you're a regular Snapchat user.

The battery life of the phone is great, it has diminished marginally over the past two years, initially when I first got the phone I could go about a day and half without charging and using it very regularly throughout the day, now I can chew through the battery within the day. Keeping the phone on the mid-tier battery saver setting has really helped prolong the battery life of the phone.

Pros: - Extremely Durable - Clean and crisp display - Works well with majority of apps - Addition of sent and read receipts when texting with other Samsung phones is a nice addition - Samsung have great student discounts through the Education Store

Cons: - Camera quality low - Incompatible with Messenger App - Reduced battery life over time

Mario
MarioSA6 posts
  128GB
Ease of Use
Performance

This is worse than my previous S7. This will be my last Samsung! – My previous Samsung was the S7. My S7 was not great, but the S20 was given to me as a gift and I was expecting better things. I guess because it had been so long since my last upgrade, I thought the S20 would have been unbelievable. To begin with, the speed is not significantly faster than my S7. The screen is nice, the camera is decent and the… Read more

features are good... but these are all the things I expect from a $1000+ phone.

My biggest gripe and something I just can't accept is the constant glitching. I'll be typing and all of a sudden it will double click keys. Or I'll be scrolling a webpage and it'll start auto clicking everything on the page. I restart my phone at least 2 or 3 times a day.

I'm waiting for a software update to fix it, but the software updates seem to do every other useless thing but fix the actual problem. I'm so underwhelmed by this phone that I may as well buy a cheaper underwhelming brand next time.

Positive reviews

Katttttt
Katttttt5 posts
  Galaxy S20

Samsung S20 Note Bronze Re Furb – Purchased as second hand telephone. Did not buy brand new and still extremely happy with the price and technology. Considering the new model is same tech. It is perfect for me. Someone who would rather not spend 2k on a new phone. Show reply

sammara o.
sammara o.2 posts
  128GB

Samsung s20+ – I have had the s20+ for the past two years and in my opinion it is by far the best phone I have ever owned .. the camera is phenomenal and takes the most amazing photos / videos ! It's super simple to use, it's always fast and I have never had any issues with it , it looks great ! I would suggest to anyone looking at buying a phone to definitely go with the s20+ you will not regret it . Show details ·  1

Hamid
Hamid3 posts
  128GB

Perfect Phone for work and pleasure :) – Great phone, super fast and apps are always very responsive and reliable. Speed to turn on and off is great. Best thing is it's very easy to navigate and get to where you need to go. Great phone for people who work in sales and needs their phone for work. Great battery life and long lasting. Show details

Negative reviews

The T.
The T.VIC9 posts
  128GB

Worst phone ever – Worst Samsung I have ever owned period. No wonder they released the S21 shortly after. They clearly worked out that it was a dud and couldn't be fixed. It is so buggy and constantly has errors and freezes. Then it will open menus I never even tapped. It is the slowest phone I have ever owned when browsing and using apps. The phone signal is so… Read more

poor it constantly drops out. It chews so much power that it goes flat after only a few hours and constantly needs charging throughout the day.

Samsung
Samsung    

Hi there, I am sorry that you are experiencing this.… Read more

Jay D.
Jay D.NSW
  128GB
Value for Money
Ease of Use
Performance

What a terrible phone – Camera is very poor compared to earlier models Drops out of 5G constantly so you have to switch it to 4G While you type an SMS your letters, caps, punctuation disappears after you select them Very very very disappointed with Samsung over the lack of everything with this phone On top of it all, Optus, who I've been with for around 30 years couldn't give a damn about the phone they recommended Show details

Josh
Josh2 posts
  128GB

Not the best 'upgrade' – I expected better camera quality after owning a galaxy s10 I thought this would be an upgrade however it has been quite short of those expectations. Device performance isn't much better compared to the s10 also.

Recent reviews

Tracey M.
Tracey M.QLD2 posts
  128GB

Not a great phone – This S20 I have overheats all the time, it gets so hot I am waiting for it to catch on fire or explode, which I hpe it doesn't. Battery life is shocking, have to charge it every day, even when hardly used. Not happy with this. I do however like everything else. Show details

Samsung
Samsung    

Hey Tracey, I'm sorry to hear about the issues you're… Read more (+2 replies)

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RonChand
RonChand5 posts
  128GB

Intermittent connectivity issues – Phone, after two years, starts to have intermittent connection issues. There is no internet connection even with mobile data and requires wifi connection to send sms messages. Show details

Samsung
Samsung    

Hey Ron, I'm so sorry to hear you're experiencing issues… Read more

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Jess
Jess2 posts
  128GB

I couldn't review it lower than a 1 star or I would! – Like thousands of other people we ran a regular samsung software update and the next morning the phone was overheating like mad and had a white and green flickering screen. Samsung refuses to acknowledge this fault and wants to charge me $530 to fix it. I will be looking into jioning the class action lawsuits and posting the petition from… Read more

change.org everywhere i can till samsung step up and take responsibility for there rip off rubbish! https://chng.it/7nNQPV6yxw

Damo
DamoNSW71 posts
  128GB
Value for Money
Ease of Use
Performance

Performs up to the money – Hard to perform perfectly but that is what is expected when you fork out $1150 for a flagship phone. Can't complain it has been good and worth the money. I've had the phone for 2 years and probably should sit down with someone who is an expert and get to use all the features. Pros: * Great size and design * mechanically great no issues after 2… Read more

years * super fast charging is awesome. Takes less than one hour to charge from 0 to 100% * extras features that medium and low tier phones don't have and/or can't do * camera quality on both cameras is excellent

Cons:

* the slim design can sometimes cause the phone to slip out of your fingers when handling

Verdict:- worth the money 9 out of 10.

Michelle
MichelleVIC
  128GB

Android at its best – I have found the S20 can do everything I require except facetime. It's a good size to fit in your pocket and takes a few knocks. Easy to read screen and buttons and a large variety of cases available.  Show details

retrogirl
retrogirlNSW13 posts
  128GB

Love this phone – Great camera, front and back, day and night. Not sure about curved screen because it's hard to get a tempered glass cover for it ($100 at proper shop installed). Use phone for the usual. Love the Skype typing! Most apps run smoothly although it's annoying that you can't delete some of the apps they put on the phone themselves.  Show details

Steven Mccan
Steven MccanNSW5 posts
  128GB

Best Phone I Have Had So Far – I use this phone for business purposes. The camera is extremely clear even at night. The display is bright and without a screen protector I haven't even got one scratch in over a year in my pocket with my keys. I use my phone for Photos, Emails, Navigation, Calls and sometimes games. Apps run very smoothly without crashing. Overall I am very happy with this phone. Show details

Julietta
JuliettaNSW8 posts
  Verified 128GB
Value for Money
Ease of Use
Performance

Good but expensive – I have purchased this phone brand new in July 2020. Quality and durability is great, despite accidentally dropping the phone a number of times on to hard floor. Screen picture quality is excellent. Camera takes beautiful photos in all light conditions and would only be comparable to iphone 11. The phone runs extremely smoothly and quickly. Battery… Read more

life is great lasting a whole day if watching videos for up to 2 hours, calling, messaging and using email and social media. Draw backs are the price, slightly less optioned phones may be significantly cheaper. Loudspeaker microphone is has difficulty picking up sound from 2m away. Samsung apps can not be deleted. Overall, I would buy this phone again or the next generation when I will be changing phones.

Vee
Vee
  128GB

Photos lost – I have lost the last three years of photos of my phone. When I lost the photos the phone appeared to reset and went back to the factory settings. I also have to restart the phone as it freezes.  Show details

Coral
CoralWA5 posts
  128GB

Worst phone – Haven't had my phone for a year yet and the past few month it's been freezing and restarting itself automatically almost everyday... I use to love Samsung but I think I'm going to go back to iPhone after this bucket phone disgrace.  Show details

Ree
ReeNSW2 posts
  128GB

Should be recalled – As soon as I got this phone I hated it Browsing froze I had the switch between apps to unfreeze Speaker is terrible The phone lags And when charging it gives me a hazard symbol If this is the crap samsung is going to produce I will be changing to something else Total waste of money I Have had the speaker fixed 3 times And charging port And… Read more

now I'm told there is a loose connection to the motherboard which is causing all my issues Too expensive to fix Id rather my s9

Mobile Phones

Find out how Samsung Galaxy S20 compares to other Mobile Phones

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Andrea
AndreaQLD26 posts
  128GB

Not happy at all – The worst Samsung I had so far! Only can charge it through powerpoint. Not compatible with anything else. No headphones either. The camera is a joke! Not buying another Samsung ever! Show details

Samsung
Samsung    

Hey Andrea, Sorry to hear about the troubles you've had… Read more (+2 replies)

MJD
MJD17 posts
  128GB
Software
Battery Life
Camera Quality
Hardware

audio issues – Unable to use the phone's new usb c plug to convert to audio out. I have tried 4 different usb-c to 3.5mm audio plugs. None work. No online solutions have worked. Technical support is terrible. The online chat people give me instructions that don't work on my device, and I can't get through by phone. Why did I bother "upgrading"? Show details

Sean Nicholls
Sean Nicholls4 posts
  128GB

Worst phone I have ever owned, easily. DO NOT BUY THIS DEVICE – Needless restrictions, stupid cowtowing to Apple's removal of aux port (which my provider did not forewarn of, and was an unpleasant and needless surprise), unnecessary gouging customers for peripherals for their stupidly expensive trash device, errors galore (including one where moisture is falsely detected in the charging port, making cable… Read more

charging impossible). Ridiculous updates including one necessitating that you cable plug your phone into a PC to boot recovery mode, while providing a baseline cable that has no USB-compatible plug. Absolutely pathetic device, Samsung will never get another cent from me for the absolute gutter trash they dare to call their 'flagship line'. Again, utterly pathetic piece of technology - wish that I had not 'upgraded' from the s9.

Good camera, and apps tend to run smoothly, but that's literally it - DO NOT BUY THIS DEVICE.

Mark
Mark3 posts
  128GB
Battery Life
Camera Quality
Hardware

Disappointing – Seems like a step backwards from my previous s7. Can't plug it in to the car via use as I keep getting a water in charging port error. Car doesn't have blue tooth and phone doesn't have 3.5mm out. Camera was initially great but picture quality and camera usability has deteriorated. Phone keeps saying to clean the lense but it's already clean and… Read more

unblemished. Swipe keyboard is hopeless compared to previous version. Expensive for product that doesn't live up to expectations.

Drew
DrewNSW3 posts
  128GB
Ease of Use
Performance

The worst Samsung I have owned – Overheats alot which then drops the frame rate back to 60hz and dims the screen and seems to make the whole phone lag. Seem to get alot of drop outs and voice/sound quality over calls is very bad. I make alot of calls throughout the day and if I dont bring my charger to work its usually dead by midday. Pretty disappointed, have owned Samsung since the galaxy s3, this one seems like it misses the mark Show details

HMG
HMGQLD
  128GB

Battery life really bad – Very disappointed with the battery life. Always had Samsungs, this one has the worse battery life of all of them. Does not last for the day. Should be better battery  Show details

Samsung
Samsung    

Hi there, we do truly apologise for any inconvenience… Read more

DOB
DOB5 posts
  Galaxy S20

Terrible! Don't buy this phone if you use Bluetooth – Bought the S20 to replace 2 phones. Have had no end of dramas with the Bluetooth that I rely on. The phone disconnects Bluetooth devices at random and will not reconnect. Show details

Samsung
Samsung    

Hi there, we do apologise for the troubles you have been… Read more (+1 reply)

Matika C.
Matika C.QLD
  128GB

Absolute chunka! – I’d rather bin it, than ever buy another. Highly disappointed, dysfunctional device. Speaker issues, mic issues, tried resets missed calls or calls apparently non existent, certain apps crash out. Duo malfunctions. Poor battery and this would be the last Samsung I’d ever own. Show details

Samsung
Samsung    

Hi there, we do truly apologise for any inconvenience… Read more

nicki1
nicki14 posts
  128GB
Ease of Use
Performance

ABSOLUTE RUBBISH!! – I would give NO stars if I could. Purchasing this product was the biggest mistake I ever made, had I known what an inferior product it would turn out to be I would not have wasted my time or money on this piece of garbage. Have had Samsung phones in the past and never had any problems. The issues: Calls fading in and out (even if in 1 spot or… Read more

move around) so callers cannot hear me, Regular call drop outs with full reception (not my provider), Speaker issues and Battery life is extremely poor. Approached Samsung and at their suggestion tried everything to rectify issues including switching phone on and off regularly, every re-set possible including factory, replaced sim card and had the phone assessed by their technician who of course, found nothing wrong with it and they are still not taking any responsibility, even their customer service staff have no idea. Absolutely useless, do you yourself a favour and buy another branded phone Samsung have definitely dropped their game and seriously need to clearly step up and stop selling sub-standard products.

Samsung
Samsung    

Hi Nicki, sounds like this may need to be checked out by… Read more (+1 reply)

aaron.pezely
aaron.pezely5 posts
  128GB

Terrible Phone – I have been a loyal Samsung user for many years, S7&S8, Note 9 (all great phones) and decided to "upgrade" to Samsung S20. This turned out to be a poor decision as the phone is in no way an upgrade. Poor reception (I have turned 5G off). Fingerprint reader on screen doesn't work when a screen protector is added so a much higher risk of damaging… Read more

the screen. The battery life is very poor, having to plug in the charger mid afternoon after limited use. My Note 9 in comparison lasted all day without a worry. I am glad I held onto my Note 9 as I might revert back to using that instead and offload this phone I doubt Telstra will accept a return..?

Samsung
Samsung    

We're sorry to hear of the battery issues you are… Read more (+2 replies)

Unhappy customer
Unhappy customer2 posts
  128GB

Ok at best, no headphone jack? Really, trying to be be Apple? To touch sensitive and thinks to much in a weird way – Not what I wanted, which is really sad as the previous was good, poorest reception for a over priced phone, won't go back and cheers for spending $2000 on it . Show details

Samsung
Samsung    

By removing the headphone jack, we've made our S series… Read more (+2 replies)

Gaz
GazNSW
  128GB

Rubbish – Phone call interference or just drop out completely all the time no matter how good reception is. Camera is rubbish. Internet constantly freezes on any site even on wi-fi at home. Took to get fixed and told nothing was wrong with the phone. Very unhappy DO NOT PURCHASE. Show details

Samsung
Samsung    

I’m sorry to hear of the experience you've had so far and… Read more

vargulf
vargulfQLD8 posts
  128GB

S20+ 5G is the worst phone I've ever owned – I upgraded from an S7 expecting that Samsung would have been improving their products from what was a great phone. I was wrong. This phone is only good on paper. The camera is terrible in many real world applications, the phone is packed with bloatware some of which will continually try to be made the default and apps like Lastpass are in constant… Read more

conflict with Samsungs crap app offering and isn't allowed to work properly.

But worst of all is the audio output. I listen to music through a DAC and headphones and the sound is dispicable on the S20. The stock headphones are laughable and Samsung have clearly rushed the development of this phone. The switch to USB C has been done with total disregard for the customer and without developing the software to justify this as a flagship offering. Worse still Samsung have not fixed these issues since early 2020. I have a $1,400 flagship with the worst user experience of any to date and haven't been able to listen to music since I purchased in April. This will be my very last Samsung product!

Samsung
Samsung    

I’m really sorry to hear of the experience you've had so… Read more

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