Samsung Q80T Series Questions & Answers

Hi purchased a 75 inch q80t Samsung in July this year noticed a black line on the top of the screen contacted Samsung customer care said would replace the unit as it’s a faulty tv panel after tech came out and they reviewed it went back on their word and said no to replace but repair only I’m not happy with a repair payed $4000 for Tv and soundbar have been going through customer care and retailer both going back and forth since July it’s end of august now have seen on forum common issues with the q80t I’m taking it to ncat now I’m sick and tired of being lied to and being told go back to Samsung then speak to retailer if it’s a common issue give me my replacement then Samsung never would of bought it if I knew it would need repairing under eight months disgusting customer service

Ok I also have 2020 Q80T 85" QLED TV with the same dark patch issues in the bottom right corner. Purchased around Semptember last year. A month later I noticed a bright spot which eventually turned dark. I then did the screen test and confirmed it was the TV. I then contacted Samsung about the issue. They told me that the screen was faulty and it would need replacing. Repair men were sent to confirm faulty screen and it would need to be replaced. They said my TV which is wall mounted would need to be removed layed down on my home theatre floor and screen replaced. I said that was unacceptable I have paid a premium amount for a premium TV and want it replaced. Samsung then got back in contact and said they would only repair not replace because it's only a minor problem "but clearly a common problem". I have since sent emails and the shop of purchase has also contacted Samsung but I have had no reply. How has everyone else had there TV issues resolved?

Ok I also have 2020 Q80T 85" QLED TV with the same dark patch issues in the bottom right corner. Purchased around Semptember last year. A month later I noticed a bright spot which eventually turned dark. I then did the screen test and confirmed it was the TV. I then contacted Samsung about the issue. They told me that the screen was faulty and it would need replacing. Repair men were sent to confirm faulty screen and it would need to be replaced. They said my TV which is wall mounted would need to be removed layed down on my home theatre floor and screen replaced. I said that was unacceptable I have paid a premium amount for a premium TV and want it replaced. Samsung then got back in contact and said they would only repair not replace because it's only a minor problem "but clearly a common problem". I have since sent emails and the shop of purchase has also contacted Samsung but I have had no reply. How has everyone else had there TV issues resolved?