Samsung 400L Top Mount SR400LSTC (Easy Clean Steel)

Plastic components fragile, break easily with basic every-day use – Issue: We had ongoing problems with the plastic components of this fridge breaking. The crisper drawer, the cheese keeper, the ice-cub maker in the freezer and one of the plastic shelves in the door broke within 12 months of use by our family of 4. Additionally the internal rails that hold the crisper drawer cracked. Samsung initially replaced… Read more

the components that broke within the first year, then the exact same plastic components that were replaced have broken again (due to bad design).

Update: After much back and forth with Samsung over many phone calls, they had my photos assessed by a technician, agreed that there is a manufacturing fault with the fridge and I have received a gift voucher for the original purchase amount to be used at the store I originally purchased it from. The broken product will be collected and a new refrigerator of my choosing delivered to my home.

I am pleased that this issue has been resolved but disappointed overall in the product and the excessive amount of time and effort it took to get a fair resolution.

Very poor quality I could not recommend – Similar experience as most others here, plastic bits break easily and the fridge failed completely within 5 years. What a waste of money and the planet ! Im 50+ and to be honest never had a fridge fail, so disappointed. It's that one product that when it dose fail the its majorly inconvenient, lost food, time and money. Not happy Samsung :( … Read more

The repairer told me not to bother fixing it as his experience was that the Samsung fridges are poor quality.

Energy Efficent and sleek – Had to downsize the fridge and purchased this one. Pros: are that its quiet, its pretty and it doesnt leave fingerprints. Compartments are easily adjustable and the freezer can be converted into additional fridge space. Cons: the freezer doesnt contain a light, which i didnt think this would be a problem until you dont have it. Its small, good… Read more ·  1

for a couple but i wouldnt think for a family. I have a seprate freezer and have used the 'twin' fridge for extra space when needed. but otherwise i wouldnt see much of a use unless you already have an enternal freezer. at $599 it was a very good price !

I would expect more than 6 years of life for a new fridge – My last fridge lasted 41 years. I've only had this one for 6 years and 3 months and it has suddenly stopped working. For the last 6 months I've had to set it on the lowest setting to keep the fridge down to 5 degrees. Very disappointed with modern fridges. Not made to last obviously. Show details

Very disappointing was big fan of samsung – I bought this from goodguys 5 years back and now all of the sudden the lower compartment stopped cooling. Called good guys they said call samsung and still no solution. I always bought samsung product but I think now I will have to re-think as not at all happy the way it has been dealt with. Show details

Needs re-gassing after only 6 years of normal use – My Samsung fridge conveniently broke down right after the 5-year extended warranty I had purchased. Now the freezer stopped working and the compressor runs 24/7 and the fridge is loud and obnoxious. I was told by a licensed technician that the fridge needs re-gassing and will cost $500 to do so. I'm very unhappy about this, and this is completely… Read more

unacceptable after 6 years of use, as I took good care of my fridge and did nothing wrong. I certainly won't go near anything with the Samsung brand from now on, I've learnt my lesson.. Congrats Samsung, you've earned a life-time ban from me! And I certainly will share my experience with my friends to stay away from this brand.

A lemon backed by third world customer service – I've had this fridge for 6 years, which is on the low end of useful life for a fridge, only, it's been repaired TWICE and now needs repairing again for the same problem. Samsung customer service had to be dragged kicking and screaming into agreeing to the first two repairs and now they're declining to repair or replace what is clearly a poorly… Read more

built fridge that's going to continue to be faulty regardless of how many repairs are done to it.

For the first couple of years, this fridge will serve it's purpose, but that's it, a couple of years then it's cactus unless you pay or convince Samsung to cover a repair, that'll buy you a couple more years before the same problem happens again, this narrative seems common amongst most owners of Samsung fridges so you're taking a big risk of exposing yourself to frequent and high servicing costs if you make the mistake of buying. Don't do it.

Horrible experience with this fridge – We bought this fridge in July of 2017. From the beginning it made heaps of loud noises at all times of the day. The crisper door broke after about a year because of its flimsy design. Storing things in the door was near impossible because the fridge never got cold enough. And now it has stopped cooling completely after only 4.5 years. I would never buy another Samsung fridge. Show details

Breaks down just after warranty...again with Samsung – Fridge worked all good until just after the warranty period ended and then the control board and diverter valve all died costing me nearly $500 to repair!. Easier just to buy another fridge. This is a common issue with Samsung products I have previously purchased. I won't be buying Samsung again

Still extremely upset!! – Tried to post this on appliancesonline.com. au but system didn't allowed me. Bought a Samsung fridge S/N 0D5N4DAN300018H on the 30/06/2020. Got delivered on 04/07/2020. On the 12/07/2020 freezer stopped working, and seems that temperature never sets up. Tried contacting appliancesonline (calls, emails etc..), waited and wasted my time in the line… Read more

for at least 40min with no success, trying to solve my problem with Samsung, got the technician on 24/07/2020 and he did nothing to fix it. Since then, I'm wasting my food, my time and data plans, calls, SMS messages and emails for nothing. I will never buy it again and I do not recommend this to my worst enemy. This is unbelievable that a new fridge can present a lot of problems. Last update 31/08/2020, I keep getting calls from Samsumg, back a few weeks ago I was promised to have a $200 dollars Coles voucher to supply some of my food loss, never get this one NEVER... Also, Samsung still calling me from Private Numbers fudging such information and requesting me satisfaction surveys ...what a joke... Now, got a call from a lady saying that I have to send email to all the shops that I have been to and request for a receipt (Woolies, Coles, Aldi and grocery shops. I think I wasted a lot o time already and tired with these companies appliancesonline and Samsung..

Stops working after 2.5 years, mould, condensation & not cooling – Buyer beware. As mentioned in numerous other reviews below, there is a major fault with this fridge. We bought this fridge less than 4 years ago and used only for 2.5 years before the fridge stopped cooling properly and would only cool to 10 degrees - our house is colder than that in winter! There was constant condensation build up in the fridge… Read more

resulting in constant mould growth everywhere causing it to be unsafe to use and an extreme health hazard.

[name removed] from Samsung told us that Samsung were unwilling to offer a solution and told me if I wanted to bring up my clearly stated consumer rights that I was entitled to a remedy, that I could not speak to her or anyone at Samsung about it.

The customer service received was appalling and I would not recommend Samsung fridges. If Samsung expects us to just throw a fridge out every few years and an average person lives for 80 years, does Samsung really expect every person to go through 20+ brand new fridges in their life time? That might be great for Samsung’s profits given Samsung Australia made $58 million this financial year in profit alone. But where do they expect these fridges to go if they insist consumers purchase a new fridge every 3 years? Is Samsung funding a landfill to bury all these fridges? It is highly unethical for such a large and well-monied corporation to create such low quality products and not assist consumers when problems are had.

never Buy Samsung , worst customer service worst product – Bought this fridge 4 year ago, around a year ago realize that back panel of TOP freezer started bulging and lately it has gone to the point , Could not even fit the ice box, contacted Samsung after a month of backward and forward they suggested to contact Samsung premium repairer . Took six calls and 3 weeks to get a repairer, came and took him… Read more

2 mins to say this fridge cannot be repaired and cost me $160. then Samsung did all the hu ha for one month and this week they advised me that they niter fix the fridge(which I paid $160 just for call out) nor can replace. I did not have fridge for 2 Months.. This fridge have very well known manufacturing fault guys . Never buy this. Worst customer service ,

Died one year out of warranty with known problem – BEWARE. There is a known issue with this model cause the fridge space to stop cooling and repairs cost about $400. In my case, this fridge worked as it should for 3 years, and then stopped cooling the fridge compartment correctly. Warranty is only 2 years of course, so I called repair company. Repair man looks at it and advises me that repair will… Read more

be $400 and that this is a known problem with this fridge that he has repaired many times. I call Samsung and request repair under warranty since this is a known issue but they refuse to repair it.

Is fixing the thermostat unit after every 2 years a norm for this refrigerator? – After the first year of buying the refrigerator, the fridge stopped cooling down the foods. As we were under warranty, Samsung fixed it by replacing the thermostat unit. Now it is 3.5 years old and it is freezing up everything in the fridge chamber. This time the Samsung helpline told us to fix it on our own as the warranty cover was only for 2… Read more

years. The question is regarding the quality; the fridge did not work smoothly for 2 years and we are again facing the same issue that was fixed by Samsung. What is the useful life of a refrigerator? Did we get a faulty unit? Or, is this a norm for this refrigerator to fix the thermostat unit after every 2 years?

OK but shop around first, bad internal build – Fridge great internal/external design/nice layout. Stainless finish is nice. Nice to use and quiet. However the inside walls are poor, very thin plastic, after 1 week put deep crack through freezer wall after frozen meat fell down from top. I have an ice box esky made of hdpe plastic, solid as, thick walled, would not crack. I guess manufacturers… Read more

like SAMSUNG like to cut costs any way they can and using thin plastic walls is one way. The thin walls also help the freezer cavity to warp as ice builds up underneath the poorly designed vents. Venting and icing: contrary to the manual written by the marketing manager, the fridge does ice up and does require de-icing. In fact, the fridge is so good at iceing up the entire rear "plus twin cooling" of the fridge may block and turn into a plastic pillar of ice. The freezer vents (holes cut into the exposed foam under the freezer) will fill up with ice and warp the freezer as described above. The water tray under the fridge (which is not mentioned in the manual) will fill up with water and leak. In summary, the fridge is OK, it does ice up even though SAMSUNG says it does not. Maybe they type tested the fridge with 3 cans of coke in it ?? The worst part of the fridge is the venting design coupled with the cheap internal build quality. Probably better off going with a better internally built fridge. Disappointing as it would have been a very nice fridge if SAMSUNG had built the thing without trying to cost cut on everything. Would have payed double for a fridge that was built like a bomb shelter.

Freezer broke within 3 years. Have seen similar problem on other reviews. Rear panel accumulated ice behind the plastic – Rear panel bulges out about 1 inch which means the ice maker can no longer fit straight. In fact as it expanded it pushed the ice machine forward and opened the door while I was at work spoiling all of my food! Now ice maker only fits side ways. Bottom plastic also has ice behind causing it to bubble. Absolute joke of a product. Waste of money.… Read more

Possibly even dangerous As the freezer is changing shape. Could cause fire or gas leak. Also very loud. Makes cracking noises constantly which are annoying when watching tv. Again seen others have experienced same problems.

A lemon which won't cool – Just doesn't get down to a safe temperature - on the maximum setting, it's at best 7 degrees, which just doesn't cut it and may actually be unsafe from a food safety perspective. On a lower setting, or in less ideal conditions the temperature is even higher and definitely unsafe. Much of the plastic inside is pretty flimsy as well, with parts… Read more

breaking off too easily.

Disappointing.

Edit: If anyone else has this problem, it appears to be a fault with one of the temperature sensors in the fridge and with the temperature control knob. These are not particularly difficult fixes for a technician and the fridge may be worth fixing for those with a similar issue.

Faulty Fridge – Purchased in May 2016 from the Good Guys. Worked well up until last year, where the entire back panel in the fridge and freezer is now completely frozen with ice build up. We keep the temperature on optimal and have checked that there are no issues with the seal. Have recently reported this to Samsung (reference number 8217224957). Initially I was… Read more

told this issue was a 'grey area' and I was to supply receipt of purchase, to which I did. Additionally upon explaining the situation it was confirmed that this product doesn't require defrosting.

On my second phone call I presented the date of purchase and the cost as requested and was told after doing an 'internal calculation' I was not covered for a call out fee to see what is wrong with the fridge. I then explained after doing some online product review investigation, it seemed that this problem could be quite extensive amongst this particular model, as seen in many of the previous posts, especially those manufactured in 2016/17. It was then escalated to a different team to which I received a phone call explaining that nothing could be done.

Looks like Samsung are happy to turn a blind eye to faulty products or they are happy to build crappy products that are not built to last more then 3 years. Either way Samsung could not even offer any advise over the phone as to what they think could be wrong with it, even though I'm sure that this is not the first time this particular issue has been reported. As per previous posts I really don't understand why Samsung will not acknowledge this issue. All in all I would not recommend purchasing this product or any Samsung products for that matter, for the shear fact that if there is a fault Samsung will not take responsibility.

Ice build up and water leakage – Our freezer keeps getting ice build up, behind the back panel and under the freezer floor. It also leaks water into the fridge area and on the floor. We defrost thoroughly and drains are not blocked and then it happens again. This appears to be an issue with Samsung fridges, and of course the first time it happened it was just out of warranty. … Read more

Samsung would not acknowledge that it was a known issue, but sent a technician to assess the issue (with the warning that we would have to pay a fee if they found no fault). Technician of course could not find the obvious fault given we had defrosted the fridge just a few days before, but confirmed that it is a known problem and applied a copper wire hack to prevent the freezer drain pipe from freezing again, so it will remain to be seen if this works.

While this 'service' did not cost us anything (other than some of our spoiled food) Samsung should have recalled all affected models or provided the aftermarket fix without consumers having to go through the hassle as described above, as the product is not fit for purpose in its current form.