Convertible fridge space
Included home support and repairs
Malfunctioning ice dispenser
A little pricey
Reviewer Photos & Videos
Poor quality doors and ice maker issue
Had the fridge for a few years. As others noted the icemaker is an issue but also two doors outer shell is peeling. Looks like a quality/ design issue. Between product care and Samsung they will only replace the icemaker but not poor quality doors. Still have 7 months product care warrentee. No use getting extended warentees or try and get samsung to replace their poor quality doors. Won't buy samsung or product care again.
Purchased in October 2015 at Harvey Norman Retail Stores for $4,257.00.
Issues with cleaning. Otherwise a good fridge.
Nice looking fridge, I like the flexibility of zones and the set out. Ice maker and water dispenser works well. Maintains temperature.
BIG downside is that food particles become trapped in the crisper drawer joins. They are not sealed and it is not possible to take apart the drawers to clean this trapped food particles. Very unhygienic and frustrating as I have tried so many times to clean them with no luck.
Purchased in December 2019 for $3,500.00.
Ice maker issues, good support
This is quite a different review compared to the one I was going to submit last week. We fell foul of the infamous ice maker fault with this Samsung model. We were spared the leaking and icing up at the rear into the vegetable baskets, but over the course of two years the ice maker went from fine, to freezing up every couple of months, to freezing up every week, to stopping working altogether. This is a chronic issue with this model as you would find out as soon as you Google it. However I think it is only fair to also provide positive feedbac...k when due. Our fridge is three years old, out of manufacturers warranty. I expected to have to purchase a new fridge, or spend a significant amount of time arguing with Samsung to get the ice maker sorted. I contacted them via their support chat system. Within ten minutes I was speaking to somebody. Within half an hour he had committed to having Samsung service the fridge, with apparently a permanent fix for the ice maker issue. An hour later I had a call from the service guy with confirmation of a time. Within two days of first contact the service had been carried out and the ice maker is working perfectly. I should point out that the entire ice maker assembly was replaced. According to the repair guy they have pinpointed the original flaw and we should expect many years of happy ice making with the newly fitted parts. Time will tell. In summary, I cannot commend the customer service from Samsung highly enough, prompt, courteous, helpful and got the job done quickly at their expense. Apart from the ice maker issue we really liked the fridge and if the ice maker is now fixed for good, then only good things to say about it. Advice for anybody reading this with ice maker issues, approach Samsung politely before posting a review and see if they can help you out.
Purchased in August 2017 at Winning Appliances for $3,200.00.
Stay away from this fridge - not recommended
We purchased this product mainly of its ice making feature, but have stopped using ice maker from last 3 years, ice maker frequently clogs up and unable to open the ice maker bucket. Have to use steamer to manually defrost the icemaker but its becoming quite regular issue so i have stop using icemaker.
Purchased in September 2016 at Harvey Norman for $3,475.00.
- 719L French Door SRF719DLS (Stainless Steel)
- Verified purchase
Worst Customer service from Samsung
The fridge broke down in about 1.5 years of use. Technician ordered a part, came back after 5 days to replace and told me that the fridge cannot be repaired and Samsung will replace the fridge. 2 days later got SMS to send Proof of purchase, and 5 days have passed after providing POP but no reply or update.
Beware of Samsung Customer Service, as I was without fridge for around 23 days.
Had to finally accept the offer of replacement of fridge from Samsung as other options were taking more time to have my fridge.
I am never going to buy Samsung products with the level of service I experienced.
Purchased in January 2019 at The Good Guys.
Ice maker freezing up
Purchased new Harvey Norman 2018. First month ice making machine freezes up. Rang Samsung and told while on the phone to chip away ice, reset / button for ice making. No tech sent and relying on customer to clear frozen stick cubes, then reset!!!
2 years on and many self repairs / resets / defrosts..... I had a gut full. Fed up I took action and contacted product care. I purchased this for peace of mind when purchasing the $3000 Samsung fridge.
Product care was wonderful and sent a service tech. The tech said fault and did a report. Product ca...
Purchased in March 2018 at Harvey Norman for $3,000.00.
Highly NOT Recommended
I purchased the refrigerator having so much confidence this refrigerator will be amazing since I entertain very much, but into 6 months of this purchase the ice-maker stated to stuff up, making it really difficult to use and have any ice dispense. I called Samsung as I had warranty still on the refrigerator. The repairer came out he was a very nice man, he checked it and decided to put a new ice maker. I thought the problem is solved and everything will be work as I expected it too. Mind you it wasn’t a cheap fridge. Not long after it was ...seen by the repairer it stated to do the same thing, then I would thaw it etc it’s actually such a pain the mess and all then you have to wait around for the ice maker to make some more, it was really a headache. I Pius up these issues thinking what a lemon I had purchased then the ice maker stopped making ice completely so I have no ice at all. I have had issues with this refrigerator from early days and I have lost trust in this brand, not to mention the body of the fridge, it’s front area where the water dispenser water would bubble up where the water sometimes drips down right under the dispenser on the left bottom of the door..
Purchased in September 2015 at Powerland for $3,200.00.
Love icy cold water but
Always had problems with the icemaker ,always freezes up when you need ice , service man came out and said it’s always been a problem. Hopefully Samsung should sort the problem out.
Purchased in December 2013 for $3,200.00.
We had the same issue with the ice maker freezes up. Rang Samsung & they promptly sent out a repair agent. Unit replaced, agent says this is a common problem however, Samsung have now updated the ice maker to higher standard. Now no problems .......... so far.
Purchased in August 2018 at Winning Appliances NSW for $3,000.00.
I'm very happy with this fridge except one minor problem with the water dispenser. It doesn't flow 2 too 3 times a week and I have to remove the filter and re attache the filter and it works again. Very strange. What can be the solution.
Purchased in June 2017 at The Good Guys for $3.00.
Don’t buy this fridge, the icemaker will break
This fridges icemaker constantly freezes up, and needs to be defrosted at least weekly, the icemaker unit breaks and costs hundreds of dollars to replace.
Check around online, customers in the USA are suing Samsung for the bad design
The rest of the fridge meets expectations
Purchased in June 2017 at Winning Appliances NSW, Taren Point.
Ice maker water dispenser had issues
When you buy an expensive fridge like this you probably buy it to get ice & water.
The icemaker constantly frosts up, at least once a month has to thawed, usually find out when you've got people over & you're making drinks. It's messy & awkward to thaw, but then you have quite a wait before new ice is ready.
Suitably disappointed - Find a better fridge for the money
Update- Samsung sent out a repairer immediately following my review. Fridge was fixed free of charge and seems to be working perfectly now. Great response thanks Samsung
Purchased in November 2018 at Harvey Norman for $3,000.00.
Great Fridge except.....
We love our Samsung fridge, especially as I can have one part of the freezer as an extra fridge !! My only problem is the ice maker keeps freezing over .. I now have to defrost ever 1/2 - 2 weeks.. and it’s very time consuming.. would love to know if anyone has a solution to their ice maker freezing over ..
Purchased in July 2020.
Not good if it is too hot
I bought it few weeks back and found it waste of money after few weeks. Gas leakage, too less cooling... too hard to clean the mess after it’s usage. I put it on gumtree after 3 weeks to get rid of it.
Purchased in March 2020 at Harvey Norman.
It's a Feel Good Fridge For Me- Love the Design Concept and Features
This Fridge was purchased for my new home. When Delivered it was really well packed. The clear plastic shelf coverings and tapes kept things in place for transport and were easily removed without residue. I was already a fan of upside Fridges, so love that Feature. I am amazed how much i can fit in the top two french door compartments, despite having the icemaker/water fitting, taking up some of the room.
Love the versatility of the bottom right french door being able to be used as a fridge or freezer compartment. At present I have only u...sed it as a freezer. Again deceptively large capacity. The Fresh food crispers are a little on the low side for height, it would be a struggle fitting a huge iceberg lettuce in it. But It is not a negative for me, as still using my other upside fridge next to it for beer/ wine, and those crispers are big enough for any shortfall in the Samsung crisper. Having said that, the bottom Right side French door converts to a fridge, it has deep drawers and would certainly take a large lettuce and a large amount of veggies of all shapes and sizes. Have only been using this fridge a few weeks, and so far it is running very quietly. Occasionally I will notice it working for me, making ice . I love the sleek feature of the handle free doors. The doors easily open using the recess section where handles are usually installed, keeping the front doors of the fridge smooth and realtively free of grime and fingerprints that can accumulate with handles. The fridge has been easy to use, plugged in, connected the water tap, and filled it in a hurry as we moved into our house. We have had use of the ice maker for a wine, and loving having the filtered water on fridge tap to refill my bottle in passing, in between unpacking a new house. I have been able to use the fridge without referring to the instruction book as I haven't had time to look at it. I can see contents easily, and items are easily accessible, mostly by opening one door for every day items. so no need to open one big wide door to just get milk out. Half of the fridge remains closed keeping the cool air in. The top right side french door has large bottle capacity so easily stores hubby's 2 litre milk bottle and my almond milk among other tall items, very handy for quick milk retrival to make a cuppa- several times a day!! . Am looking forward to see how all the features work with water/ice/ temperature and filter changes, and adapting the use of the 4th fridge/ freezer door. I feel that this is a high quality Fridge/Freezer, I love how easily the doors open and close, the drawers all glide beautifully. So far there is nothing that I dislike about this appliance. I have seen reviews where people have reported that the ice maker has failed after a time. I do hope that does not happen, but if it does, I know from experience that Winnings Appliances where I purchased the fridge from will take care of it. Fingers crossed my ice maker will keep working long term for me. At this stage I am Very Happy with this Fridge. Got it at a great price too, I was monitoring the price for a long time and jumped on it with Winnings Appliances when it came up for $2959. Winnings then kept the fridge for me until I was ready to move house recently. Lucky, as I see the price is way higher now than what I paid.
Purchased in April 2020 at Winning Appliances NSW, Newcastle for $2,959.00.
Ice Maker - absolute lemon
Purchased from HN in Oct 16 and took out extended warranty, thank goodness. Just outside manufacturer's warranty the Ice maker began freezing up and was replaced under 3rd party warranty. We are now on the third full replacement ice maker and still having problems. The last replacement Nov 2019 is now showing issues despite the service person saying Samsung and redesigned the defrost controls to fix the issue. How can Samsung consciously continue to sell their fridges with a known defective component. The WWW is littered with owners having identical problems.
Purchased in September 2016.
The ice maker is a dudd!!
The ice maker is terrible. It continually freezers up & needs defrosting regularly. Ours is not working at all at the moment. Have tried resetting it several times but still no ice.
Purchased in November 2017 at Harvey Norman.
Ice maker DOSENT WORK
I had previously reviewed this Fridge as I loved it when I first brought it. Since then I have now changed my mind the fridge and on Samsung as a company due to this expensive product not working another expensive dodgy samsung product. I cannot be unlucky enough to have two lemons!
The Ice maker requires me to defrost it every second day!!! During my time of ownership on this fridge I have paid a tech (as it worked up until the warranty expired!)to come out TWICE to fix the ice maker with no successful result! Since paying for a tech to ...
Purchased in July 2016 at Harvey Norman for $4,600.00.
Great fridge but cant be put close to the cupboards like in the pictures and now the ice maker keeps blocking up
Great fridge, looks great but only thing im disappointed is that in all the picrturws of this fridge i shows it flushs with the cupboards but it cant be put flush with the cupboards unless u have a massive gap on each side of the fridge or u can open the doors fully so u cant open the vegetable/ fruit draws. Also would think the water despenser would hold more water after filling my kids drink bottle then getting a glass of water for myself the water is warm.
Purchased in November 2019 at Harvey Norman for $3,200.00.
Ice maker issues but replaced no questions asked by Samsung
This is a great fridge except for two issues.
1. The ice maker started to freeze up after a few years of use. Thankfully, we called Samsung and they sent a tech out to replace the unit - no questions asked. It's now working a treat; as expected when we purchased the fridge.
2. The second issue is the plastic in-door shelving within the right hand door have all cracked - 3 out of 3 shelves. This door gets the most use so when loaded with 3L Milk, 2L juice & bottle of wine plus various jams/jars/etc - which it is designed for - the weight of the...
Purchased in December 2016.
Questions & Answers
Our Samsung 719L fridge is approximately 3-4 years old and now the fridge section has stopped cooling. Everything else, freezer, ice maker, lights, control panel etc all work fine.
We tried unplugging for 30 minutes, yet no success. Any ideas as to what has happened?
Wondering why we can’t get the ice bucket off. We’re pushing up from the bottom and trying to pull straight out but it won’t move.
It is iced in. Until some of the ice melts it won’t be going anywhere. Try a hairdryer around the edges. Keep going till it starts to give. A little jiggle helps.
If you’ve started having the ice maker problem you’re eventually going to have to get it replaced. Get onto Samsung, worked for me.
Hi al my wife and I just purchased this beautiful fridge, now was wondering how do you make the water colder in the dispenser as its pretty warm. Any help would be great.
I found the water in my fridge line to be nice and cold. I never had issues with water dispenser. Ice maker was my fault in fridge.
- Convertible 4th door functions as a fridge or freezer depending on the temperature level. Set the temperature to Cool/Chill for refrigeration, or Freezing/Freeze for a freezer.
- Filtered water and ice dispenser that makes crushed or cubed ice – ideal for hot summer days
- Additional benefits include 24/7 communication to organise at-home support and repairs
- Removable and easy-to-clean glass shelves, so you’re not left with stubborn food stains
- Available in black or silver colour options
What reviewers thought about this fridge:
- The option to convert freezer space into fridge space made the fridge roomy enough to hold large platters of food, making the Samsung SRF719DLS ideal for entertaining
- The silver-matte finish was a recurring point of praise, with the majority in agreement that the fridge was well-suited to the aesthetic of a variety of homes
- Overall, reviewers were conflicted over whether the price made the Samsung SRF719DLS worth buying. Some thought that the easy-to-navigate layout made this fridge great value for money. Others disagreed, citing issues with the water and ice dispenser malfunctioning.
|Category||French Door Fridges / Refrigerators|
|Dimensions||1825 x 908 x 733 mm|
|Energy Rating||2.5 star(s)|
|Household Size||5+ people|
|Features||Convertible Fridge/Freezer, Display Panel, Door Alarm, Foldable/Retractable Shelf, Frost Free, Ice Dispenser and Water Dispenser|
|Colour / Finish||Stainless Steel|
|Number of Shelves||5|
|Number of Fruit & Vegetable Bins||2|
|Manufacturer Warranty||2 year(s)|
|Total Capacity||719 L|
|Fridge Capacity||407 L|
|Freezer Capacity||145 L|
|Release date||July 2019|
Visit official website
- GTIN13: 8806086664691
- MPN: RF56J9040SL/SA and SRF719DLS
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