Don’t buy this fridge, the icemaker will break
This fridges icemaker constantly freezes up, and needs to be defrosted at least weekly, the icemaker unit breaks and costs hundreds of dollars to replace.
Check around online, customers in the USA are suing Samsung for the bad design
The rest of the fridge meets expectations
Ice maker water dispenser had issues
When you buy an expensive fridge like this you probably buy it to get ice & water.
The icemaker constantly frosts up, at least once a month has to thawed, usually find out when you've got people over & you're making drinks. It's messy & awkward to thaw, but then you have quite a wait before new ice is ready.
Suitably disappointed - Find a better fridge for the money
Update- Samsung sent out a repairer immediately following my review. Fridge was fixed free of charge and seems to be working perfectly now. Great response thanks Samsung
Great Fridge except.....
We love our Samsung fridge, especially as I can have one part of the freezer as an extra fridge !! My only problem is the ice maker keeps freezing over .. I now have to defrost ever 1/2 - 2 weeks.. and it’s very time consuming.. would love to know if anyone has a solution to their ice maker freezing over ..
Purchased in July 2020.
Not good if it is too hot
I bought it few weeks back and found it waste of money after few weeks. Gas leakage, too less cooling... too hard to clean the mess after it’s usage. I put it on gumtree after 3 weeks to get rid of it.
It's a Feel Good Fridge For Me- Love the Design Concept and Features
This Fridge was purchased for my new home. When Delivered it was really well packed. The clear plastic shelf coverings and tapes kept things in place for transport and were easily removed without residue. I was already a fan of upside Fridges, so love that Feature. I am amazed how much i can fit in the top two french door compartments, despite having the icemaker/water fitting, taking up some of the room.
Love the versatility of the bottom right french door being able to be used as a fridge or freezer compartment. At present I have only u...sed it as a freezer. Again deceptively large capacity. The Fresh food crispers are a little on the low side for height, it would be a struggle fitting a huge iceberg lettuce in it. But It is not a negative for me, as still using my other upside fridge next to it for beer/ wine, and those crispers are big enough for any shortfall in the Samsung crisper. Having said that, the bottom Right side French door converts to a fridge, it has deep drawers and would certainly take a large lettuce and a large amount of veggies of all shapes and sizes. Have only been using this fridge a few weeks, and so far it is running very quietly. Occasionally I will notice it working for me, making ice . I love the sleek feature of the handle free doors. The doors easily open using the recess section where handles are usually installed, keeping the front doors of the fridge smooth and realtively free of grime and fingerprints that can accumulate with handles. The fridge has been easy to use, plugged in, connected the water tap, and filled it in a hurry as we moved into our house. We have had use of the ice maker for a wine, and loving having the filtered water on fridge tap to refill my bottle in passing, in between unpacking a new house. I have been able to use the fridge without referring to the instruction book as I haven't had time to look at it. I can see contents easily, and items are easily accessible, mostly by opening one door for every day items. so no need to open one big wide door to just get milk out. Half of the fridge remains closed keeping the cool air in. The top right side french door has large bottle capacity so easily stores hubby's 2 litre milk bottle and my almond milk among other tall items, very handy for quick milk retrival to make a cuppa- several times a day!! . Am looking forward to see how all the features work with water/ice/ temperature and filter changes, and adapting the use of the 4th fridge/ freezer door. I feel that this is a high quality Fridge/Freezer, I love how easily the doors open and close, the drawers all glide beautifully. So far there is nothing that I dislike about this appliance. I have seen reviews where people have reported that the ice maker has failed after a time. I do hope that does not happen, but if it does, I know from experience that Winnings Appliances where I purchased the fridge from will take care of it. Fingers crossed my ice maker will keep working long term for me. At this stage I am Very Happy with this Fridge. Got it at a great price too, I was monitoring the price for a long time and jumped on it with Winnings Appliances when it came up for $2959. Winnings then kept the fridge for me until I was ready to move house recently. Lucky, as I see the price is way higher now than what I paid.
Ice Maker - absolute lemon
Purchased from HN in Oct 16 and took out extended warranty, thank goodness. Just outside manufacturer's warranty the Ice maker began freezing up and was replaced under 3rd party warranty. We are now on the third full replacement ice maker and still having problems. The last replacement Nov 2019 is now showing issues despite the service person saying Samsung and redesigned the defrost controls to fix the issue. How can Samsung consciously continue to sell their fridges with a known defective component. The WWW is littered with owners having identical problems.
Purchased in September 2016.
The ice maker is a dudd!!
The ice maker is terrible. It continually freezers up & needs defrosting regularly. Ours is not working at all at the moment. Have tried resetting it several times but still no ice.
Ice maker DOSENT WORK
I had previously reviewed this Fridge as I loved it when I first brought it. Since then I have now changed my mind the fridge and on Samsung as a company due to this expensive product not working another expensive dodgy samsung product. I cannot be unlucky enough to have two lemons!
The Ice maker requires me to defrost it every second day!!! During my time of ownership on this fridge I have paid a tech (as it worked up until the warranty expired!)to come out TWICE to fix the ice maker with no successful result! Since paying for a tech to ...
Great fridge but cant be put close to the cupboards like in the pictures
Great fridge, looks great but only thing im disappointed is that in all the picrturws of this fridge i shows it flushs with the cupboards but it cant be put flush with the cupboards unless u have a massive gap on each side of the fridge or u can open the doors fully so u cant open the vegetable/ fruit draws. Also would think the water despenser would hold more water after filling my kids drink bottle then getting a glass of water for myself the water is warm.
Ice maker issues but replaced no questions asked by Samsung
This is a great fridge except for two issues.
1. The ice maker started to freeze up after a few years of use. Thankfully, we called Samsung and they sent a tech out to replace the unit - no questions asked. It's now working a treat; as expected when we purchased the fridge.
2. The second issue is the plastic in-door shelving within the right hand door have all cracked - 3 out of 3 shelves. This door gets the most use so when loaded with 3L Milk, 2L juice & bottle of wine plus various jams/jars/etc - which it is designed for - the weight of the...
Purchased in December 2016.
NO COLD water from dispenser. Only room temp :/
Really disapointed. We waited 3 years to buy this fridge and designed the kitchen around it. We went for this fridge over the LG, as it looked nicer but most importantly , we really like the cold water dispensing unit as we always store water bottles in the fridge, so getting this fridge would be a dream..( finally, no more water bottles taking up space) we finally got the fridge , only for it to deliver room temp water via the dispenser unit... we have only had it for 3 days, so I'm monitoring it hoping it some how gets cold, however based on the last review, apparently this fridge does not deliver cold water? I do hope this is NOT the case.... otherwise, what a waste of good money.
Purchased in February 2020.
Junk, and Samsung does not care
This is the most expensive refrigerator I have ever purchased. It is also, by far, the worst.
Before you fall for the alleged positive reviews here, do yourself a MASSIVE favour and Google the model number along with "ice maker freezes" - trust me, you will thank me. There are literally tens of thousands of posts all describing the same fatal flaw. And, warranty or not, Samsung refused to fix it or even acknowledge it.
There are now numerous class actions against Samsung for selling this garbage. That tells the whole story.
Purchased in October 2016 for A$3,400.00.
WARNING: ice maker on the fridge is not reliable. Mine is currently freezing up with 30 days Samsung currently has a class action pending and is delaying any settlement for defect. I originally bought this fridge and it made loud popping noises like gunshots. It was confirmed that a compressor was faulty which a repairer had to REWELD a new one.
Ice maker jams
Ice maker never worked, Always jams up. Technician came out and said it’s a known thing with this fridge. Wish I would of read reviews before purchasing. Please do yourself a favour and dont BUY this fridge
Modern & Feature Packed Fridge
We bought this Samsung fridge with our new house about 2 weeks ago and we have to say we absolutely love it. The machine comes with an enormous 719L capacity, more than a third bigger than our previous fridge, and we thought that was big! If you are thinking of buying this fridge, make sure you have the space as it is a very big fridge. It comes in a beautiful stainless steel finish. The lack of handles in favour for hidden spaces to open the doors provides an extremely minimalist and modern look, and helps to reduce fingerprints on the fridge....This fridge features Samsung's 'Triple Metal Cooling' technology which creates the ideal temperature within the fridge and freezer correct to 1 degree, any changes to in temperature to the fridge or freezer done by the user will be seen instantaneously thanks to this technology. For perfect storage of fruit and vegetables, two drawers for these are available, and even feature custom humidity controls to create the ideal micro climate. A highly useful cold filtered water & ice dispenser really make drinking beverages a joy, and I don't know how we lived without it! A selection of cubed or crushed ice is available. The fridge is more customise-able than other ones on the market, with its 4 door design, the bottom right of the fridge can be customised to meet your needs, it can be made to be a freezer with the one next to it, another fridge compartment, a drink chiller or a place for storing meats and fish, but not at freezer temperatures. Individual shelves and boxes are very easy to slot in the fridge and remove for cleaning which makes maintenance fairly easy. The fridge makes barely any noise when normally operating, apart from when ice is dispensed into the ice storage area. Touch on metal sensor buttons allow for easy and intuitive control. With these controls you can turn the ice dispenser on or off, or change the type of ice, change the fridge/freezer temperature, among other things. Maintenance of this fridge really only consist of changing the fridge filter once a year. Reliability of this fridge comes into question for me personally, only because I have not owned Samsung appliances in the past, but they are a big fridge manufacturer so I'm sure this fridge will last myself, and anybody else a long time. Actual build quality is more than adequate. Overall, if your looking for a premium, feature packed fridge, I would highly recommend this fridge for
Great fridge except ice cube machine leaks
Fridge is great but over the past 3 years Samsung has replaced the ice box unit 3 times and the pcl board once. It leaks onto our floor and inside fridge
Fridge just died after 2 years, Tried repair but after one month it stopped again. Fridge was making sound but no cooling, had panels removed etc and worked for a while then Died again. Cheap and nasty, buy a decent brand like Westinghouse or kelvinator next time....
Purchased in April 2017 for A$1,800.00.
- Verified purchase
Purchased 3 years ago on a eofy sale. It's great, however over time the French door design has waned. Over filling the fridge with food does happen and compartmentalizing sometimes is more of a hindrance than having open shelf space (IE having a lot of 2L milk/juice bottles) the fridge has a slightly strange softening mechanism whenclosing so you can never fully preempt the amount of force you need to give it to shut. For example you would not be able to shut the door unless you slammed it very hard, you would have to have constant contact with the door handle to close. In the 4 years owned, Ive changed the water filter once.
- Verified purchase
Good but could be better.
I bought this fridge for its 4 door design. The four positives I'll mention are it runs very quiet, it has great led lighting, the filter is easy to change, and the ability to have the fourth door as a fridge or freezer works well. It does have some improvements it could make though. 1 - it shows fingerprints on the doors. 2 - Its shelves are not spill proof. For example I spilt a bit of milk on top and it got all the way down under the bottom drawers. These drawers are also very difficult to remove. 3 - Ice machine is a little bulky and also t...akes up a lot of space inside the door. 4 - The way the water dispenser angles the water in towards the fridge and not straight down I find filling up large water bottles difficult and often spill water every where.
We have had this fridge for close to a year now and I couldn't be happier. It has fantastic and adjustable storage which easily fits in all our food from a fortnightly shop with spare room. The water/ice dispenser is super easy to use and the kids are now drinking more water. The food stays super fresh in the crisper and I have how the fridge can accommodate large container/platters
Purchased in September 2018 for A$1,400.00.
Questions & Answers
Hi can someone tell me if the ice maker problems has been fixed in these fridges now and how is the noise in these fridges?
What noise lol quiet as a church mouse
Ours had issues was fixed by Samsung
Cannot fault now, great fridge
No there not, exactly the same ice maker is still on sale now, after about 12 months(if your lucky) the problems will start
Just google Samsung ice maker problems
Hey Nataliaa. I have replied to your previous question regarding this. If you purchase the refrigerator and happen to experience any issues, we'd be more than happy to look into this for you! You can send us a PM via the link below:
Alternatively, you can also reach out to our support team on 1300 362 603 for assistance :)
Hi we have an issue with the ice maker. It will not stop producing ice. Once the ice bucket is full the ice jams between the wall and the ice maker as a consequence we have to empty the ice bucket once a day.
Hi racknor ive never had that issue before best to give samsung help line a call see if they can help sometime there great other times no help at all depends on who u get sorry
Hi Racknor, would you be able to send us a message to the link below so we can further look into this?
Why do most fridge manufactures only offer a lousy 2 years warrantty, my car has a 5 year and new ines have 7years?
There is a lot more to go wrong with a car.
A fridge is just a small compressor and a cabinet.
My Samsung died at 6 1/2
If you are currently experiencing issues with your Samsung refrigerator, would you be able to send us a message via the link below further detailing what issues you are experiencing so we can look into this for you?
A member of our team will endeavour to reach out to you as soon as possible!
Hey there, you can follow the link below for general information on the warranty of your product but this questions is difficult to answer as we investigate and judge everything on a case by case basis.
You can also follow the link below to find out more information about your rights under Australian Consumer Law.
We take all factors into consideration when looking into what remedies Samsung may be able to offer if a customer is having issues with their product and make judgements on a case by case basis.
If you are having issues, you can contact us via Product reviews private message system but our best point of contact is to send us a PM on Facebook with a copy of this review and some more information.
Time for white goods being made in China and Korea to give more than 2 Years, it's just silly things are now engineered to last probably 4-5years also aust made fridges did15 +++ years not good enough prc.
And why should people have to spend more money on expensive extended warranties that only max out to 5-6
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