NO COLD water from dispenser. Only room temp :/
Really disapointed. We waited 3 years to buy this fridge and designed the kitchen around it. We went for this fridge over the LG, as it looked nicer but most importantly , we really like the cold water dispensing unit as we always store water bottles in the fridge, so getting this fridge would be a dream..( finally, no more water bottles taking up space) we finally got the fridge , only for it to deliver room temp water via the dispenser unit... we have only had it for 3 days, so I'm monitoring it hoping it some how gets cold, however based on the last review, apparently this fridge does not deliver cold water? I do hope this is NOT the case.... otherwise, what a waste of good money.
Purchased in February 2020.
Junk, and Samsung does not care
This is the most expensive refrigerator I have ever purchased. It is also, by far, the worst.
Before you fall for the alleged positive reviews here, do yourself a MASSIVE favour and Google the model number along with "ice maker freezes" - trust me, you will thank me. There are literally tens of thousands of posts all describing the same fatal flaw. And, warranty or not, Samsung refused to fix it or even acknowledge it.
There are now numerous class actions against Samsung for selling this garbage. That tells the whole story.
Purchased in October 2016 for $3,400.00.
WARNING: ice maker on the fridge is not reliable. Mine is currently freezing up with 30 days Samsung currently has a class action pending and is delaying any settlement for defect. I originally bought this fridge and it made loud popping noises like gunshots. It was confirmed that a compressor was faulty which a repairer had to REWELD a new one.
Ice maker jams
Ice maker never worked, Always jams up. Technician came out and said it’s a known thing with this fridge. Wish I would of read reviews before purchasing. Please do yourself a favour and dont BUY this fridge
Modern & Feature Packed Fridge
We bought this Samsung fridge with our new house about 2 weeks ago and we have to say we absolutely love it. The machine comes with an enormous 719L capacity, more than a third bigger than our previous fridge, and we thought that was big! If you are thinking of buying this fridge, make sure you have the space as it is a very big fridge. It comes in a beautiful stainless steel finish. The lack of handles in favour for hidden spaces to open the doors provides an extremely minimalist and modern look, and helps to reduce fingerprints on the fridge....This fridge features Samsung's 'Triple Metal Cooling' technology which creates the ideal temperature within the fridge and freezer correct to 1 degree, any changes to in temperature to the fridge or freezer done by the user will be seen instantaneously thanks to this technology. For perfect storage of fruit and vegetables, two drawers for these are available, and even feature custom humidity controls to create the ideal micro climate. A highly useful cold filtered water & ice dispenser really make drinking beverages a joy, and I don't know how we lived without it! A selection of cubed or crushed ice is available. The fridge is more customise-able than other ones on the market, with its 4 door design, the bottom right of the fridge can be customised to meet your needs, it can be made to be a freezer with the one next to it, another fridge compartment, a drink chiller or a place for storing meats and fish, but not at freezer temperatures. Individual shelves and boxes are very easy to slot in the fridge and remove for cleaning which makes maintenance fairly easy. The fridge makes barely any noise when normally operating, apart from when ice is dispensed into the ice storage area. Touch on metal sensor buttons allow for easy and intuitive control. With these controls you can turn the ice dispenser on or off, or change the type of ice, change the fridge/freezer temperature, among other things. Maintenance of this fridge really only consist of changing the fridge filter once a year. Reliability of this fridge comes into question for me personally, only because I have not owned Samsung appliances in the past, but they are a big fridge manufacturer so I'm sure this fridge will last myself, and anybody else a long time. Actual build quality is more than adequate. Overall, if your looking for a premium, feature packed fridge, I would highly recommend this fridge for
Great fridge except ice cube machine leaks
Fridge is great but over the past 3 years Samsung has replaced the ice box unit 3 times and the pcl board once. It leaks onto our floor and inside fridge
Fridge just died after 2 years, Tried repair but after one month it stopped again. Fridge was making sound but no cooling, had panels removed etc and worked for a while then Died again. Cheap and nasty, buy a decent brand like Westinghouse or kelvinator next time....
Purchased in April 2017 for $1,800.00.
- Verified purchase
Purchased 3 years ago on a eofy sale. It's great, however over time the French door design has waned. Over filling the fridge with food does happen and compartmentalizing sometimes is more of a hindrance than having open shelf space (IE having a lot of 2L milk/juice bottles) the fridge has a slightly strange softening mechanism whenclosing so you can never fully preempt the amount of force you need to give it to shut. For example you would not be able to shut the door unless you slammed it very hard, you would have to have constant contact with the door handle to close. In the 4 years owned, Ive changed the water filter once.
- Verified purchase
Good but could be better.
I bought this fridge for its 4 door design. The four positives I'll mention are it runs very quiet, it has great led lighting, the filter is easy to change, and the ability to have the fourth door as a fridge or freezer works well. It does have some improvements it could make though. 1 - it shows fingerprints on the doors. 2 - Its shelves are not spill proof. For example I spilt a bit of milk on top and it got all the way down under the bottom drawers. These drawers are also very difficult to remove. 3 - Ice machine is a little bulky and also t...akes up a lot of space inside the door. 4 - The way the water dispenser angles the water in towards the fridge and not straight down I find filling up large water bottles difficult and often spill water every where.
We have had this fridge for close to a year now and I couldn't be happier. It has fantastic and adjustable storage which easily fits in all our food from a fortnightly shop with spare room. The water/ice dispenser is super easy to use and the kids are now drinking more water. The food stays super fresh in the crisper and I have how the fridge can accommodate large container/platters
Purchased in September 2018 for $1,400.00.
Don't ever buy Samsung Fridge with ice dispenser!! terrible product and terrible service
It is a terrible product. (I didn't buy this particular product but bought a Samsung fridge with ice/water dispenser) Exactly same thing (described by BoM) happened to me, literally after 6months of using this fridge. It started with one bubble around the ice dispenser and got really worse over last couple of years. I made a complaint to Samsung too late and their customer service was terrible. How can this kind of change be customer's fault and refuse to fix it. I think they really should be embarrassed with the quality of the product.. Don't ever buy Samsung Fridge especially with ice dispenser!!
Was awesome fridge totally recommend getting one after mine broke I went looking for something for the whole family and this is amazing super quite and a good price get one
Don't touch this fridge!!! Beware!!!
Purchased this fridge last June. It is literally corroding away around the ice and water dispenser. Large bubbles are forming all around this section of the fridge. I have tried making contact with Samsung (they have now been sent photos) with the response of: Moisture in our house causing it and corrosive cleaning products being used. Not sure how this assessment can be made when nobody has looked at the fridge. All of which is untrue and excuses from Samsung. I have now escalated the complaint with another email. Lets see if I get any sort of...response. I totally regret purchasing this fridge. Now the ice maker does not work. This fridge is nasty!! Looks good but is very poor quality. I only wish I could add photos to this review to let unsuspecting consumers know what they are purchasing.
It's A Design Fault
I love the option of having 2 freezers or 1 freezer and an extra fridge space, which is the way I use the fridge.
But this fridge is not without its issues. It is well built but I had to give it a bad review because of the issues. The drawers for vegetables are too hard to remove from the fridge to clean them as the doors won't open wide enough to get them out.
BUT the big issue is with the ice maker. I travel a bit so am away for weeks at a time so that while I'm away the ice maker freezes over and on my return it won't work. Having read re...views here and overseas this is a major problem with Samsung fridges. I have had 2 service calls in 12 months for the same issue. The first time a mechanism in the ice maker was replaced and now the computer has been replaced. This time it took the serviceman over 20 minutes to steam the ice loose so that he could open the ice maker as it had completely frozen over! No wonder I couldn't get it to to open... Here's hoping this works because if it doesn't I expect a new working fridge from Samsung.
Purchased in May 2018 for $3,600.00.
SAMSUNG DONT CARE
I have had problems with my Samsung french door fridge for 2 years now. Samsung promised to repair it and put me onto a local company RQ in Melbourne who said they would fix it. They changed parts of the ice maker but it still ices up in back of the fridge. The fridge is very cold and vegetables freeze up. I would not touch a Samsung fridge again, beware if buying, Samsung just don't care. Im taking this to court and am suggesting a class action - please get in touch if you wish to join. There is something seriously wrong with this fridge
Ice maker faulty Samsung don’t care.
Ice maker broke within 12 months was told they would fix it and if it broke again offer a refund. 4 weeks later and two goes at fixing it broken again. Repairer informed it was a design fault and all Samsung fridges with ice makers so I asked for refund. Samsung refusing to refund now want a forth go at fixing it and claim they will not refund me just keep fixing. Fridge work ok but I paided for a fridge with a ice maker not to keep taking days off work to have someone have a go at fixing a 12month old fridge.
Purchased in January 2018 for $3,300.00.
Yes, you will be happy with this fridge
Not every family needs a double door fridge with icemaker but for us it makes a difference. Icemaker works fine, we haven't had any trouble with it. Only thing I wish is the tubs in the freezer were shaped a bit better for stacking food
Purchased in October 2018.
- Verified purchase
Really good fridge
This fridge is very reliable and has 1 shelf that will open for your taller items. The main negative is there is no build in lock function so my 2 year old just opens the freezer doors and helps himself all the time and it's such a pretty fridge would be nice to have a lock full action instead of using ugly stick on child locks.
Good fridge- hopeless ice maker
Really wanted this fridge and saved for a long time. For $4k it’s not worth the outlay when it does the same things a fridge half the price would do. The ice maker after one year started freezing up and has done so for the past year every month. We have to used a hairdryer every time now to thaw the inside mechanism and then it works for a little while and then all happens again. We run the fridge at the recommended temp so I have no idea why. Great big space inside but heaps of wasted space. When I emptied my last tiny fridge contents into this one, I filled it to the max straight up!! Heaps of room to wave a wand inside but ....???
This was an upgrade from our old fridge and is much bigger and better equipped. No complaints at this stage and off to a good start. Cools well and quickly and maintains a good stable temperature. The freezer is stable and works well also and has plenty of room compared to our old one
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Questions & Answers
Why do most fridge manufactures only offer a lousy 2 years warrantty, my car has a 5 year and new ines have 7years?
There is a lot more to go wrong with a car.
A fridge is just a small compressor and a cabinet.
My Samsung died at 6 1/2
If you are currently experiencing issues with your Samsung refrigerator, would you be able to send us a message via the link below further detailing what issues you are experiencing so we can look into this for you?
A member of our team will endeavour to reach out to you as soon as possible!
Hey there, you can follow the link below for general information on the warranty of your product but this questions is difficult to answer as we investigate and judge everything on a case by case basis.
You can also follow the link below to find out more information about your rights under Australian Consumer Law.
We take all factors into consideration when looking into what remedies Samsung may be able to offer if a customer is having issues with their product and make judgements on a case by case basis.
If you are having issues, you can contact us via Product reviews private message system but our best point of contact is to send us a PM on Facebook with a copy of this review and some more information.
Time for white goods being made in China and Korea to give more than 2 Years, it's just silly things are now engineered to last probably 4-5years also aust made fridges did15 +++ years not good enough prc.
And why should people have to spend more money on expensive extended warranties that only max out to 5-6
How do you unlock the wheels?
Hi Ricky, would you be able to let us know whether you are trying to level your fridge?
I bought a fridge on Sunday 13th Oct. delivered and installed. After 2 days we noticed it wasn't very cold. ice creams also soft. We changed the fridge to 2deg and freezer to -20deg.
no difference. We spoke to the retailer, they said to turn it off and back on in 30mins. We tried this with no success. I opted to contact Samsung, they were initally good. turned up, Samsung car, Samsung shirt and polite, inspected the fridge. Within 30 minutes he say's the evaporator needs to be replaced and told us its only a week old, "Im going to replace the fridge" I received a text message within an hour of the tech visit, stating the issue has been escalated and a case manager will discuss the matter with me. no contact was made, I called the number and reference the following afternoon, all to be told they'll be in contact on Monday or Tuesday. 5 days after tech visit, no refrigerator for a household of 5. I ring Monday to be served by someone that had 2 woreful options, 'repair the fridge and have a voucher' or 'replace the fridge between 7 - 21 days' I can assure you I paid for the fridge and it was delivered and installed in 12 hours. I am in dismay now, and have no further directions from support, we want it resolved.
We are very sorry to hear about your experience with us and would like to further look into this, Laura. Would you be able to send us a message to the link below with your contact details and reference number?
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