Samsung 719L French Door SRF719DLS (Stainless Steel)

Fridge Temperature – As with a number of people I’ve also had the ice maker problem with my Samsung fridge which I’ve tried t persevere with n now my fridge won’t go any lower than 17 degrees. Who do I contact regarding this? I have a fridge full of food that is going to waste see y in the heat of WA weather. TIA Cilla

Outstanding Service & Support via Samsung Online Customer Care – Quality, functionality and design of the fridge is excellent. The chat line staff are always well-informed and eager to assist with any instructions required to understand the fridge's various functions, so that the customer gets the most out of the fridge's clever design. Ive just had my first call-out service: this was arranged promptly and… Read more

without delay or fuss by Customer Care and at zero cost to me. The fridge was purchased as part of my whole new kitchen renovation and it is by far my favorite purchase!

Kids love the ice-machine/water dispenser and the large clear fruit & veg drawers help them to make healthy snack choices!

Terrible – Samsung 719 L French Door 4DR Black Fridge that I purchased on February 28, 2019, from Harvey Norman at Watergardens, Melbourne. November 2024, the fridge unexpectedly ceased to cool. Despite my report to Samsung Customer Care, they refused to repair or replace the fridge after five days of waiting, which is completely unacceptable. This situation… Read more

has resulted in the loss of $500 worth of groceries, and as a young family, we have faced significant challenges without a functioning fridge. It is particularly distressing that my children rely on milk for their nutrition, and we were left without a viable solution during the hot summer months. The technician's report indicates a gas leakage and failure with the compressor. Given that the compressor has a 10-year warranty, Samsung's refusal to address this issue is inappropriate and disappointing. I spent $3,000 on this appliance, and for it to last only five years is unacceptable, especially amid rising costs. As a result, I had no choice but to purchase another fridge in a short timeframe. I will escalate this issue by lodging a formal complaint with Consumer Affairs in my state.

After 5 years and 4 months, this fridge is dead – After 5 years and 4 months this fridge has died. It has a major failure, a repair person assessed the fridge and identified a gas leak that is not repairable. The only thing that works on the fridge are the lights. I have encountered some of the worst customer service trying to get support from Samsung, after weeks of chasing them for a refund… Read more

under Australian consumer law (which they have posted on their website) the response I received was: “Samsung is not prepared to offer you a free-of-charge remedy at this time.” They directed me to an authorised repair centre for an item that is unreliable (at my own cost).

This fridge was thousands of dollars, very poor quality and very poor service. We had a minor problem with the ice maker in the warranty period that was fixed quickly with little fuss. Up until a month ago I loved this fridge, that was before it suddenly stopped working and ruined hundreds of dollars worth for groceries.

I tried to do mediation with Brian (whose name you may have seen on other posts) however he was not helpful, I don’t think he read the review or my documentation because his “support” was to direct me to a repair centre for an unrepairable fridge. Unfortunately I now need to progress this issue through Fair Trade/Tribunal - I wish this company demonstrated corporate responsibility and supported their customers by upholding Australian laws.

EDIT - since posting this review I was filling out the submission form for Fair Trading and decided to give it one last try with Samsung. I found the Head of Customer Service on LinkedIn and sent him a message outlining my case and the poor customer experience I had. He responded quickly, apologised for my experience and said he would resolve the matter with urgency. This morning I received a call from a Samsung representative who confirmed my refund in the form of a store credit to Domayne. I received confirmation from Domayne shortly after that they had received the funds.

Do not buy Samsung they have the worst customer service even when under warranty – Manufacturing fault on a $3000 fridge. Not repairable, they wash their hands of it and offer nothing but a 15% discount off website that is more expensive than all the retailers. I will never buy anything Samsung again..

Terrible product, Terrible customer service – Purchase a French door fridge 7 years ago model srf719dls , this fridge has been a lemon , the ice maker has never functioned properly , it's been repaired but only for the problem to come back..and other issues which have already been mentioned by other reviewers. Customer service is absolutely terrible..after many phone calls with them they… Read more

finally agreed to send a technician from there authorized service center to fix it in warranty. The technician after 3 weeks finally came and in 5 minutes pronounced it was irreparable and that he would send the report to Samsung. Samsung has since replied saying that the will not fix it and offering a 15 percent discount on my next purchase which I kindly refused .

Just dont buy this. They dont last and Samsung wont fix it – These are a great setup when they work, very well laid out etc etc... but The Ice maker has never really worked effectively, it freezes up and cant be unfrozen unless you unpack all 719 Litres of fridge and freezer. The freezer failed and it was a few months out of warranty. When i called Samsung they said because it was only just out of… Read more

warranty they would honour the warranty and resolve the issue or replace it.

The Samsung attendant attended and said it was a gas leak and that Samsung would replace it and be in contact within 2-4 days. ( I thought it was strange that if it was a gas leak the fridge would still work fine, but he said it would be replaced so i didn't argue. ).

4 days went by no word from Samsung, i emailed, no response. 7 days later Samsung called to tell me they were no longer going to warrant the item and basically bad luck. Why they said they would cover it under warranty. Pay someone to attend to fix under warrantly then not fix or replace it is beyond me. I certainly wont be buying Samsung again.

Too many faults and Samsung are a nightmare to deal with but I GOT A FULL REFUND!! – I was able to get a full refund on my 7 year old fridge but Samsung made it very difficult. 1. Don't worry about Warranty, Australian Consumer Guarantee trumps it. Get familiar with it. Essentially, one major fault or several smaller faults that would have stopped you buying it had you known, and you are entitled to a full refund! 2. Samsung are… Read more

masters at ignoring claims. Deal with the retailer, they HAVE TO assist you. Yes, even after 7 years. They will just be a middle man but will they will help get the responses. This fridge should last 12-15 years! 3. If required, gather all information and lodge a complaint to Consumer Protection agency in your state against the RETAILER, not Samsung.

Now for the review. The ice machine stopped working after about 3 years and was replaced. It broke down again 3 years later at which point, additional faults were present. There was rust forming in the door near the water/ice dispenser and water pooling under the vegetable crispers.

Fridge lasted 6.5 years before dying – Bought this fridge 6.5 years ago. Ice maker froze up after 4 years and hasn’t worked since. Four weeks ago the fridge stopped cooling. Freezer works but not fridge. After many calls, finally got a tech out who couldn’t fix it. Compressor had died (10 year warranty on compressor) but Samsung now say - too bad, out of warranty & out of ‘grace period’. Not good enough for a $3700 fridge!! We will NEVER buy another Samsung product again! Show details

Ice maker issue and door rusting – Had problems with the ice maker and door rusting. Samsung reached out and now those problems have been fixed. With the rusted doors replaced, the fridge finally looks presentable. Ice maker replaced again, hopefully it will be problem free for a while. Overall, we're pretty happy with the outcome and props to Samsung for the prompt service. Show details

Expensive and unreliable – Bought this fridge back at the end of 2016. First few years were hassle free but from then on we have had problems. First is the common ice maker dramas. The amount of time spent with it not working and having to defrost it is extremely frustrating. On top of this, the freezer has now stopped working, ruining $$$$ worth of food. Local repair… Read more

centre is trying to diagnose but can’t guarantee that the parts will fix the issue. Labour and parts are going to be around $700 at this stage, but could be more. For the price we paid for this fridge I’d expect a longer service life from it. Our old fridge which we have had for nearly 20 years is still going strong, has never been touched and was less than half the price. I have definitely lost faith in the Samsung brand after this experience.

Expensive piece of rubbish – We have had our Samsung iceaker seen to and replaced many times, even with the upgrade chip. Still freezes up and does not make ice. Paying that sort of $ you want something that works as it states it does. I wish I could put negative stars as the rating. Samsung have never bothered to replace with another or refund the $. I would never recommend or buy again. Buyer beware

All Samsung products are not good – The ice maker is not working. Factory technician tried to repair but no success. The filter replaced and reset still sign comes and goes. Show details

Terrible fridge with ice maker problem – The fridge is too cold, ice maker is not working, and water dispenser also not working after having for just over a year, I had called Samsung who sent me to their service department Serviceman tried to repair but still broken, even though someone called out here several times, over a couple of years as this kept on repeating, They now claim it… Read more

is out of warranty and I must pay for this myself I will never buy a Samsung appliance and am seeking class action against them please add on if you wish to join me

Terrible – We have had ongoing problems with the ice machine. Samsung repaired but wouldn't replace. It is obviously a design issue as it keeps occurring but they will not repair it anymore. It should have been replaced when we first started having issues, now we are stuck with an ice machine that doesn't work. Don't waste your money!

Great if you don’t need an ice maker, but then you wouldn’t buy this in the first place – We have had our fridge for three years now and we have loved everything about it until just over 12 months ago. It has a great amount of storage (we have 4 kids to feed), it keeps temperature really well, it looks good, the water filtration has been great. The freezer is deceptively large and the storage spaces are well thought out and usable. … Read more

Unfortunately, like most of the other reviews here, our ice maker started playing up just over a year ago. It jammed up with ice and stopped producing cubes and we could not remove the ice bin it was so bad. We defrosted it with a hair drier (took an eternity) and more recently it has been happening every few weeks making it virtually unusable now.

After looking online to determine the cause of this problem it is obvious that this is a design fault. This is really disappointing as this is our first Samsung product we have ever bought and it makes s not want to purchase any product from them again. I have seen in the USA that there are full repair kits that replace a number of components including a circuit board that fixes the defrost cycle that is supposed to prevent this issue.

I hope Samsung do actually monitor this site and will arrange for the repair to be carried out as 2 years for a major component of the product to fail is not a fair nor reasonable expectation on such an expensive appliance.

I’ll adjust my review if Samsung back their product and make the repair. As it stands currently though we have a major fault in the appliance that is a design issue.

So many problems – I would not recommend this product to anyone. Required a complete control motherboard replacement at 4 years and just before reaching 5 years the unit stopped cooling again. Service technician stated that it cannot be repaired! A complete lemon and an expensive mistake. Do not buy. Show details

A lot of problems for a very expensive fridge – Ice maker replaced because it was freezing up. Twice I’ve had to replace the side baskets and also 4 months in the fresh drawer broke. They had to replace the door of the water side because it became rusted and the coating peeled off. Put in my new side baskets coating me $175 only to see that they’ve broken again!! Waiting for Samsung to get back to me. Show details

Problematic Samsung 719L French Door SRF719DLS – Bought new almost 3 years ago. It started to freeze the ice maker to the point the compartment for the ice couldn't be removed. Now I need to defrost it and remove ice every about 2 weeks. Additionally it started to leak water after replacing the filter (always original). Replaced to another one it still leaks water after using water dispenser… Read more

into the freezer compartment on the left (there is trail of frozen water along the seal. Having Whirpool fridges all my life without any problems I'd say Samsung really needs to improve.