- Verified purchase
Perfect investment along solar and batteries for my retirement
Installed six weeks ago in suburbs of canberra. I've had my Solar in now for 2 years 10kW and my Tesla was installed just 6 months ago now. The final thing dragging me down on energy was the gas hot water service (i'm getting rid of gas - new ikea induction cooktop was installed same time). The Sanden purrs, it's really quiet. I'm a little hard of hearing so can't even here the thing. Looks good, very nice install and it's running 100% on daytime solar. With our low usage I think we'll be getting 100% rooftop solar / heat pump hot water all year round.
Lack of Communication Experts
Have been trying to contact Sanden and have sent numerous emails but to no avail. Obviously customer service is not one of their fortes so why would one bother to buy one of their products.
Purchased in April 2019 for $5,000.00.
Reliable, Efficient and much cheaper than gas.
I had my Sanden installed in 2014 as part of removing expensive gas from my home.
Almost no maintenance required: I have released water from the finger-tight bleed nipples every year and have cleaned the filter once (not sure whether that was necesary).
I have it running for up to 3 hours overnight in off-peak time and a test I did one time showed that I had enough hot water for over two days. We do not waste water, but also do not go to special lengths to conserve it.
If you have a controlled load power supply it would probably be worth putting the Sanden on the controlled circuit.
I get hot water at a fraction of the cost of just having gas available without even using it.
Purchased in June 2014 at Pure Electric.
Had unit fitted short time later unit failed had parts replaced about 12 months unit playing up again had repaired again and another 12 months unit failed again after spending 5000$ to have a supposedly good unit fitted decided to pull it out as it is to unreliable
Purchased in June 2014 for $5,000.00.
Very efficient and neat unit
Plenty of hot water and has never run out (315L system). We replaced a 27 year old gas storage system and we have the Sanden programmed to run during daylight hours (rain or shine) if required so it runs off the solar panels so costing us nothing to run. Whisper quiet compressor. Pretty quick installation as everything is on ground level so its cheaper installation compared to having water pipes run up into the roof and back. Recommended.
- Verified purchase
Just purchased and had installed. Super quiet and super efficient. Great installation - so neat, well insulated pipework, neat electrics, got rid of excess supply hot water pipe so that we do not now waste hot water waiting for the hot water to arrive. Could not be happier. I am already recommending to all my friends and will continue to do so.
Have had evacuated tube solar hot water heaters on 2 previous houses in Brisbane which were ok as long as the sun shone. Decided to go Sanden heat pump with a new build having moved to Tenterfield, NSW 2 years ago. Incredible unit - ample hot water, has never run out (315L system) and we have it programmed to run during daylight hours (rain or shine) so it runs off the solar panels we have, thus costing us nothing to run, in effect. Whisper quiet (when showing a neighbour the system he didn't believe it was running until I took him up to it). No E040 error code yet although our water is good quality.
Hasn't missed a beat
I've had the unit just over a year now (315 Litre). It hasn't missed a beat and i am happy with the product and corresponding reduction in power bills.
It's very quiet and is programmed to come on in the middle of the day to maximise the available solar power.
I have had no problems with high demand periods.
My only criticism is that it isn't particularly user friendly as far as programming goes. I'd like to modify the start time by an hour, but not very confident.
I'll update if anything changes but so far so good.
Dread EO40 error
As per many others I have found the EO40 error problem on my three year old unit. Have tried the filter cleaning repair, but it doesn’t make much difference, the unit turns off every few days and has to be rebooted. its clearly a systemic problem as many people report the same issue. This is using Melbourne water which is normally considered reasonable quality. Curiously I have the same unit at my farm where we use tank water, but its passed through 20, then 2, then charcoal filters before use. No problems there, but that is a pretty extreme cleanup that should not be necessary.
Hot water that isn't hot
Have a major problem with getting hot water. All I get is a water temperature between 45C and 50C at any time of the day. The business I bought it from brought the plumber back to the house and then stated categorically that he would not adjust the mixing valve on the hot water cylinder to a higher setting.
I'm sorry that I was stupid to buy this highly prized hot water system. Phoned Sanden and was informed by the receptionist to get in contact with the firm I bought it from. End of conversation!
Where my 250L Rheem worked flawlessly the Sanden hot water has been a problem from day one.
Really unreliable, turns itself off at the drop of a hat
My mother bought one a year ago . Keeps turning itself off, not for obvious reasons, seems very sensitive to quality of water and electricity, sometimes with error code, sometimes apparently not. Not really fit for purpose.
High installation costs, does not save a huge amount of electricity unless you are using a lot of hot water.
- Verified purchase
Problem with Heat Pump
Had a Sanden Eco Heat Pump installed at our home in Plumpton NSW in June 2015. Then at 1 am in January 2018 woke up & heard water running. Went outside with a torch & found water pouring out of the back of the Heat Pump Unlt. I rang the Plumber who installed the Unit & he told me the heat pump is gone. He arranged to get another Heat Pump for me from Sanden. Lucky I have 3 years warranty but for the Heat Pump to go in under just 3 years come on & what about if we were not home. Not impressed.
The new Heat Pump has just been installed on the 1...
- Verified purchase
Amazingly efficient and quiet, also no more gas bills :)
This was installed in our Melbourne home in May 2015, we have the larger 315 litre unit. I set the timer to only come on at 1pm when our solar pv is generating.
Most days it runs for approx. 1 hour which means it's using 1 kWh or approx. $0.24 cents. But because we predominantly use solar energy it's costing us the $0.11 cents we would have received from our power utility.
Even on the coldest days in winter it still works perfectly.
We now don't have gas connected to our property as we use heat pumps for heating / cooling as well and an induction cook-top.
- Verified purchase
Had a new Sanden Heat Pump installed by Philip Gilliland (Brisbane), who was very knowledgeable, quick and efficient. Endless hot water and much better pressure than the old Rheem (which did 22 years sterling service). My only issue is the LED clock, which the manual completely fails to tell you how to program, Sanden telling me to call out Phil, who came without complaint.
Sandon heat pump
I actually wrote a review about it few months back and wanted to update on the progress further. Heat pump is excellent provided you do everything by the book and the most important part is the installation. Go with a plumber who is experienced in Sanden heat pump. I had trouble with water running continuously that was due to instability in the water pressure. The water pressure in the tank needs to be 500. Had to get another plumber to fix the problem. No issues now. Very happy. My last quarter bill looked like a bill from 1980's . Very happy customer.
Sanden Heat Pump
When our electric water heater died on us two years ago, we decided to replace it with the Sanden Heat Pump. It has been brilliant. It was a big investment (just under $5000) but we never run out of hot water and our bills reduced greatly. Obviously, we're hoping it will pay for itself in the next few years.
My second Sanden system was a lemon....... then turned into Lemonade :)
In January this year we had a Sanden Eco Heat Pump and it was fantastic! I couldn't tell enough people how impressed I was with it after having years of trouble with an Edwards System. Fast forward 5 months and we moved house. After having issues running out of hot water with the existing Rheem system that came with the new house, it was an easy decision to have a new Sanden Eco Heat Pump installed.
Since the installation of this system we have had nothing but trouble. We run out of hot water at least twice a week (fabulous for a young family ...
Bad caused trouble getting it fixed
New Sanden Water system installed not even a year. It's already not working properly intermittent issue not producing hot water. Very annoying not hot Water In winter What a joke. Thought this would be more reliable than gas hot Water system and older electric system...btw I'm heavily pregnant this is awful.
5 years old, still running well
We are having a Sanden/Edson heat pump combination, installed 2011, and so far only one problem in those years where the Sanden unit failed due to leaves/water inside. A technician cleaned it out and it's running again without any issue. It was certainly worth to pay a bit more and glad we didn't go with a Dux.
Love them, simply the best
Inhave read on here a few bad reviews ,id honestly say from our experience that these units when installed properly are the absolute best
We have installed well over 200 units and i absolutely love them ,we have had our own personel unit for six years ,it never ceases to amaze me how reliable and cheap these units are
We have lots of photos of our installs on our facebook page OREGAN AIR CONDITIONING have a look for yourself
Oregan Air Conditioning pty ltd
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Questions & Answers
Who can fix mine, I live in Lancefield Vic, it loses pressure and water goes warm, Sanden inform me they do not have anyone in my area
Where would the ideal spot for a ring main return be plumbed in on a Sanden heat pump...?
Would it be (A) where the hot water goes in to the cylinder from the heat pump, (B) where the cold water comes out from the cylinder to the heat pump or (C) where the cold water enters the cylinder from the main cold water supply...?!
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