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Fantastic electric Hot water system
The unit has been excellent saving a lot of money over the past 6 years. It's running on off peak overnight as we have a premium Feed in Tariff. The big problem though was we got an E124 error. However it was easily dealt with. Pure Electric gave us the option of paying $550 for a changeover motherboard but also gave us information on what needs to be fixed which is a capacitor ZIG, T1522, PET, 105 degC, 35v, 470uF Low ESR. We were able to get a new one soldered in at our local mobile phone repair shop so it only cost us $100 (I believe the ...capacitor is worth around $10). Thanks for Pure Electric for sorting this out. I read a lot of comments in these review sites and forums that it is unfixable but Pure Electric has helped fix a lot of them by simply getting the capacitors swapped. Explanation they gave is that Australian grid voltages are too high especially in areas with a lot of solar and the same capacitors are dying because of it. Same thing is happening to many high end german induction cooktops and ovens.
Don't buy it
My compressor died only a few months out of warranty and it was less than four years old. I was convinced by my contractor that Sanden heat pumps were the best around so I bought it. Even though the system was much more expensive than the competing products. When it died Sanden offered me no discount on the new system meaning after not even 4 years my hot water system would have cost over $7000. The manager at Sanden was as unhelpful as he could possibly be, and only after I had threatened to give the plumbing contractor franchise terrible reviews did they offer a 50% discount on the compressor (not including installation). So my system is now working well but it has cost me over $5500. Don't buy it. My review- Thumbs down fart noise.
One more try
Bought a new Sanden system installed mid 2015. Works well and quietly when it works.
Water pump leaked within warranty period and was repaired by local technicians. E124 first time last June 2020 - under 5 years old. Was advised it was a motherboard error but that it is not available as a spare part and the entire compressor unit would need to be replaced. On that occasion the local technicians were able to reset the unit and it has continued to operate until today 20/2/21 - E124 again.
Very disappointed that the unit can’t be repaired afte...r such a short time and the whole compressor unit needs replacement. Not really good enough for a unit that should otherwise be the best in class. The importer advises that they can (currently) get spares for the current model, however the warranty does not cover what Sanden (but not my home insurance company) calls “fusion”. They can’t offer any assurance about whether the unit can actually handle the vagaries of the Australian electricity grid. The local supplier Faircloth and Reynolds have been great helping secure a discount from the importer and sourcing a new unit for us with virtually no markup. The alternative is to rip out the whole thing, beautiful stainless steel tank and all and put in an old off peak HWS. So reluctantly and with some trepidation we are trying Sanden once again. Unit on order. ETA unknown at this stage.
Purchased in July 2015 at Faircloth & Reynolds for $5,200.00.
Why don’t more people get one?
Have had heat pump for 6 months and cannot rate it highly enough. Super cheap hot water. Unit will pay for itself in no time, especially since it runs off our solar panels.
You need to open release valves every 6 months to a year to ensure optimal performance but this maintenance requirement is nothing when you consider the how much money you save heating your water.
Purchased in August 2020 at Pure Electric.
It has been great runs on solar
Wife convinced me we needed to go Sanden. I was skeptical at first due higher cost than competing units. Convinced me on no noise but for him efficiency and lowest energy costs mattered. We have both had our expectation beat and are so happy with the unit. runs every day on the household solar. Couldn't have imagined no annual energy bill whatsoever for hot water could be a thing but now I know it is true. And the hot water is too hot which is hot enough and it has never ever run out. It's not a machine but a beautiful Japanese princess
Purchased in May 2015 at Pure Electric for $3,950.00.
Great unit. Has reduced our power bills
Reduced our power usage significantly, power usage is minimal. Very quiet when it’s operating and I can’t hear it from inside. Excellent water pressure. No issues with temperature or using water from a rain tank.
Purchased in November 2020 at EnviroShop.
Do your research before buying and understand the risks
As some other people have reported here, I also experienced the dreaded E124 error on my heat pump.
Purchased in 2016 and the system was working fine until the error occurred in late 2020, just six months out of warranty.
As others have experienced, my installer advised I was left with no option but to completely replace the heat pump unit at a cost of $3,000+. All because of one faulty circuit board.
As the tank and plumbing is all set up for this unit, I don't see how I'm left with much choice other than to re-commit to Sanden.
On top of that, I've been waiting for more than 2 months for a replacement.
So more than $7,000 for this system so far. And I thought I'd be saving money when I purchased this. Ridiculous.
Purchased in June 2016.
system faults and shuts down and says low water pressure due to a block screen yet it’s perfect and it will do it again
Don’t buy. System has problems and the system will shut down and will cost you a service person just to reset it and supposedly clean a screen which is clean
Purchased in March 2015 for $4,000.00.
Sanden heat pump
Purchased our Sanden heat pump hot water system from Pure Electric a very professional company offering sound advice & support. I'm extremely happy with this system, it's very quiet and efficient have never run out of hot water, it runs on solar during the day and our electricity bill has reduced by half.
Highly recommend both Sanden and Pure-Electric.
Our Sanden heat pump was supplied by Pure Electric. It's super quiet, programmable to run at midday (power from our solar system, not the grid), very efficient and we are never short of hot water. It's been in use for 3.5 years and we are extremely happy with it.
Purchased in June 2017 at Pure Electric.
Sanden and Pure-Electric - a perfect match
Pure-Electric installed my Sanden three years ago. Very professional, explained everything . Excellent product & support. Never been short of hot water, in fact I tested it once and it was about 40 hours of normal use before the water started to get luke-warm. It is also whisper-quiet when running.
Highly recommend bothe Sanden and Pure-Electric.
Purchased in October 2017 at Pure-Electric.
Whisper quiet, have never been able to run out of hot water.
Whisper quiet, have never been able to run out of hot water. We recently had a significant problem, but Sanden have agreed to remedy it. Whilst technically the issue should have been resolved by the installer, the manufacturer have agreed to remedy via good faith.
Purchased in January 2017 at Ureco for $5,000.00.
Sanden Heat Pump
We selected the Sanden heat pump system after much research 3 years ago as the most efficient hot water system available. We have been very happy with it! Paul from Pure Electric was ever so helpful with product support. Definitely recommend them!
Purchased in January 2017 at Pure Electric for $5,000.00.
sanded heat pump
thanks to the team at Pure Electric for their fast and efficient service, we had our old gas guzzler hot water unit pack up and within 24 hours the boys at Pure Electric had it removed and the new heat pump installed since then we have had constant hot water no issues with, the unit makes no sound at all other than a small fan noise as it heats up the tank. only been installed less than a week so nothing yet to compare it to but with our solar producing enough power to run our house all day long we are convinced the savings from gas to electri...c will be huge. can thank john hooper and paul szuster enough for the speed and efficiency and for the professional way it was installed. highly commend them for the advice and knowledge of the unit and for their on going service calls to ensure the unit is running efficiently and correctly.
Purchased in October 2020 at Pure Electric for $4,280.00.
Canberra environment - best hot water system
Canberra is cold in winter and I had researched the many types of hot water options, but the Sanden consistently came out on top. We replaced my mother's 1980 solar hot water with it and recently replaced our old gas hot water and we are all so happy with the system. Both were installed by Pure Electric who were great to work with (especially in this COVID environment) and the installs went smoothly. We have plenty of hot water and it only seems to take a couple of hours at the most of the motor running (very quiet) to reach peak hot water. A lot of hot water heat pumps are installed but those who do their research usually end up with a Sanden.
Purchased in September 2020 at Pure Electric.
Good system made even better by Great Installer -Pure Electric
After a patient consultative process due to my questions and the fact that I have bore water, Pure Electric advised me to check my water analysis currently and previously to confirm the quality was within Sanden's parameters. Luckily I have good water and from then on, the ordering, payment process and installation all went seamlessly. The unit has been neatly installed and is surprisingly quiet when it runs, I have to walk up to it to check. I have not had an electricity bill to compare yet but recovery time is short during the day when my sol...ar is producing so I am already confident of good savings. I visited / researched several independent sites before choosing Sanden and I am confident I have chosen a good product backed by a great supplier / installation company.
Purchased in September 2020 at Pure Electric for $5,450.00.
Issues resolved - Low pressure and Water temp
A mention to NewGen Solar - Fantastic service. Of the two issues we had Ben had followed up with and email and phone call first thing in the morning (having emailed NewGen in the Evening).
The heat pump copes well with our family usage. At first we felt there was a trade-off between choosing a decent pressure at the taps or a decent temperature of hot water. After talking with the supplier NewGen Solar & Heat Pumps we ID'ed the issue and resolved this very quickly.
We haven't run out of hot water with the 300ltr model, pressure and temp are n...ow spot on. Heat temp can be controlled by the valve with the orange nob, behind the cap is the adjustment and the cap itself is the key. Flow rate / Water pressure can be adjusted at the cold intake line where there is a valve with a blue nob - on the opposite side of this there is a flat head screw - Clockwise for more pressure.
Purchased in August 2020 for $4,000.00.
Good System- Excellent after sales service
We have had our unit for 4 years. It hadn't skipped a beat until recently our heating unit started leaking internally which caused damaged to the cpu. After to speaking with Sanden head office they were quick to replace the heating unit.
Sanden need to disclose the presence of the frost protection and how it works
The Sanden has active frost protection that is not documented anywhere in the installation manual, user manual, site FAQs or made known to the company that installs Sandens in my area. Active frost protection means despite advertising a block out timer as preventing activating in the block out hours, it's not actually possible to prevent the heat pump from activating and using significant energy in the middle of the night (when the efficiency is dramatically worse).
For anyone off grid or potentially even people attempting to run it off their ...own PV having it unexpectedly use 200-300% of the normal energy at the wrong time of day is simply unreasonable. Sanden if you're reading this - this isn't good enough. If the behaviour was at minimum documented (at least in the site FAQs, but preferably in the manuals) it wouldn't be a big issue. As it is it is a clear violation of the protections offered under Australian Consumer Protection law.
Purchased in May 2020.
Good and expensive
Paid over 5000 installed. Very quiet. Extremely efficient, way more then other non CO2 pumps (the only other is Reclaim Energy, using the same compressor...) Buy if you can afford.
Purchased for $5,000.00.
Questions & Answers
Can I mount tank and pump in very large garage, just trying to keep the pump away from coastal sea mist.
Hi Scott, thanks for your question! We recommend you contact your local Sanden installer and have them confirm if your garage is suitable for placement. You can find your local dealer here on our website: https://www.sanden-hot-water.com.au/locate-installer
Has anyone had any issues with Sanden timer controller? I have just had PV installed and want to set blockout timer accordingly. For starters, the time it was set to was wrong by many hours somI tried to change that to no avail. Couldn't get it to flash. Also, the down arrow doesn't work - doesn't wake up the panel when you press it (enter and up arrow do) can't get to time setting mode or block out setting mode, instructions followed.
There is a bit of condensation when you lift up the lid - how do people deal with that to improve longevity?
Keen to understand if this is a common issue and best way to resolve. I'm a few months left only of the 5 year warranty!
Wish someone would provide an answer on the condensation. That's happening to me too! Sanden?
Hi A Sanden unit has been recommended to me by my plumber as a energy efficient replacement for my failing off peak HWS, my question is have the circuit board issues been addressed as listed in earlier posts as I will not be going forward with this product if in 4-5 years I’ll be up for a new compressor unit.
Sanden have advised me that the circuit board in the new units can currently be bought as a replacement part. I can’t comment on how robust they are compared to the old model.
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