2Sanden Eco Heat Pump

Sanden Eco Heat Pump

 VerifiedMPN:GAUS-315FQS
3.8

119 reviews · Statistics

PositivevsNegative
66% · 7936 · 30%

Build Quality
3.4 (61)
Value for Money
3.2 (62)
Cleaning & Maintenance
3.8 (58)
Noise Level
4.5 (60)
Temperature Consistency
4.4 (48)
Heating Speed
4.6 (47)
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Reviews

119 reviews
Peter
Peter2 posts
 

Sandan heat pump

We bought a Sandan heat pump from Pure Electric, it works perfectly. Show reply
Bren B.
Bren B.VICNortheast, VIC
 

Has been excellent

The Sanden was affected by a power outage. Matthew was very helpful in explaining how to reset. As an older non-tech widow, this was exactly what I needed in terms of back-up and support. Thank you Matthew! Show details ·  1
Build Quality
Value for Money
Cleaning & Maintenance
Noise Level
Yanola
Yanola
 

Clean, efficient and quiet

For a 250L tank, it takes about 1-1.5 kwh to run, and the daily heating cycle is about 1-2 hours. The heat pump does require defrost in Canberra's freezing winter. So install the heat pump in a warmer location of the house, if that is practical. Show details ·  1
Michele F.
Michele F.ACTEvatt 2617, ACT2 posts
 

Great hot water product

Yes, I’ve had the Sanden Heat Pump for two years and all good. I got it from Pure Electric in Canberra. They have been very helpful and after-sales advice has been terrific. Show details ·  1
Dan
DanMelbourne12 posts
 
Overall
Build Quality
Value for Money
Cleaning & Maintenance
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Functionality
Sanden
Sanden   DM   
More

Hi Dan, sorry to hear that this happened for you and we're glad that your Sanden dealer got your system up and running again. Thanks for passing on your feedback, we've taken this on board for future consideration. Kind regards, the Sanden team.

Tony K.
Tony K.Tasmania
 

Sanden hot water - GAU-A45HPA - lasted 7 years. Not good

After 7 years and now out of warranty the unit is shutting down with errors 044 and 042 every few days. Likely culprit is the motherboard. Compressor tested fine. So a new unit is required. Cost over the 'life' of this machine is about $500 per year for 'cheap and efficient' hot water... not good at all. My Daikin heat pump is nearby and is 22 years old and works fine... Show details
Build Quality
Value for Money
Cleaning & Maintenance
Noise Level
Sanden
Sanden   DM   
More

Hi Tony, Sorry to hear you've been having issues with your Sanden hot water system. Please contact your original Sanden Dealer, who will diagnose the issue and then contact us for all next steps. Kind regards, the Sanden team

Mark C.
Mark C.
 

Deceptive error codes

Woke up to no hot water, checked error code which showed recirculation pump failure. Had the water pump replaced and still the same code. Now I've been told that the main board is the issue as it must have had a surge and that it is more economical to change the unit completely. Show details
Value for Money
Cleaning & Maintenance
Noise Level
Sanden
Sanden   DM   
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Bruno
BrunoSAMetropolitan Adelaide, SA
 

Extremely happy chappies

Everything promised was delivered quickly and efficiently. Our system is working perfectly and we are so glad we made the decision to invest in this wonderful technology. Show details ·  1
JOHN A.
JOHN A.12 posts
 

Note for Sanden

If you want your company to win a reward and want sales to go through the roof then seriously look at your reviews... I was seriously looking at buying your unit till now. Reclaim looks like a better unit now as they cover all areas. I am so disapointed to read others complain here. Show details
Sanden
Sanden   DM   
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John
JohnWAPerth, WA
 

Sanden HEAT pump

The manager of the Sydney office has given prompt support and agreed to replace the unit. The manager action is highly appreciated. Show details ·  2
Value for Money
Noise Level
terrasprite
terraspriteVICGreater Melbourne (Outer), VIC16 posts
 
Build Quality
Value for Money
Cleaning & Maintenance
Noise Level
Keith
KeithVICGreater Melbourne (Metropolitan), VIC2 posts
 

Great product

Previously I had an in the roof gravity system. This product is wonerfu. Show details ·  1
Keith Finney
Keith FinneyInverloch9 posts
 

Poor warranty service

Have had the unit for 3+ years. I have been very happy with its performance and am particularly impressed with the quiteness of the system. Unfortunately the tank has developed a small leak. My supplier submitted a warranty claim at least a couple of months ago. After several weeks Sanden asked for a water sample. They have now had this for over a month and claim not to have the results. Whilst I still have hot water I am concerned that should the tank go complelety, or I have any other problem, I could be left without hot water for weeks, or even months. I now regret not sticking with an old fashioned unit that can be swapped out within a day.
Overall
Noise Level
Functionality
Sanden
Sanden   DM   
More
Bill Y.
Bill Y.5 posts
 

Power surge issues

Another customer with power surge issues?
The pcb cards are built with capacitors that dry out over time. Sanden are blaming power surge issues, this is not the case.
Nothing else fails in the house, why only Sanden. What are the parameters for the units.
SP Ausnet reported no unusual power surges when my unit failed. And no Sanden discount for new unit.
Overall
Build Quality
Value for Money
Cleaning & Maintenance
Functionality
Sanden
Sanden   DM   
More
Bill
BillVICGreater Melbourne (Outer), VIC
 

Surge Protector installation to protect unit

Company could solve common surge issue by building surge protection into the unit. Does not cost a lot. Company should be doing this under Quality Assurance to make the product more reliable, and retro fit to existing units. Or advise existing customers to install a surge unit. Show details ·  1

Questions & Answers

Trying2bhelpful
Trying2bhelpful

Given the number of people whose systems are fried by power surges why isn’t it recommended that some sort of surge filter is installed to stop the components from being fried? These are expensive water heaters so you would think that protecting them from power surges would be common sense.

Matt
Matt

Do you have an agent in the Yeppoon/Rockhampton region?

Sanden
Sanden   DM   

Sorry Matt, unfortunately we do not currently have a Sanden Dealer in the Yeppoon / Rockhampton area. Kind regards, The Sanden Team

Pete C.
Pete C.

Any update on the suggestions by Graeme Harrison? Did Sanden upgrade the components mentioned?

Sanden
Sanden   DM   
See all Sanden Eco Heat Pump questions

Details

CategoryElectric Hot Water Storage Systems
TypeStorage
Capacity315.00L
Manufacturer Warranty6 year(s)
Visit official website
  • MPN: GAUS-315FQS

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