2Sanden Eco Heat Pump

Sanden Eco Heat Pump

 VerifiedMPN:GAUS-315FQS
2Sanden Eco Heat Pump
3.8

123 reviews

PositivevsNegative
67% · 8336 · 29%

Build Quality
3.6
Value for Money
3.3
Cleaning & Maintenance
3.9
Noise Level
4.6
Temperature Consistency
4.5
Heating Speed
4.6

Reviews

123 reviews
Gail S.
Gail S.Greater Melbourne (Metropolitan), VIC
  Verified

Great experience with Pure Electric for my Sanden Eco Heat Pump

Over December and January 2024, Pure Electric installed a Sanden Eco Hot Water System. The Sanden Eco Heat pump system has been fantastic, super quiet and very efficient.
From date 1 for the first delivery of all high-quality materials to professional and prompt installations, the whole process has been absolutely exemplary. Everyone I have dealt with been very courteous, helpful and totally efficient.
Totally recommend Pure Electric for the excellent services they provide. Show details ·  1
Marina Dean
Marina DeanGreater Melbourne (Outer), VIC2 posts
 

Sanden Eco Heat Pump

The Sanden Eco Heat Pump has truly been a most reliable hot water service and cannot think of any time it has let us down during normal daily operations and with peek times such as family and overseas visitors staying for extended holidays Show reply
Graham Ison
Graham IsonSouth East Queensland, QLD5 posts
  Verified
Steve
SteveSydney, NSW4 posts
 

Efficient, quiet and quality hot water heat pump

We will be installing roof PV solar panels shortly, and during the preparation process elected to remove an old Rinnai Solar hotwater system (15 years old) to make more room on the northern roof.
On review of available hot water options. we liked the idea of ground installation (maintenance easier etc), low power use (efficiency) and the very low noise rating for the Sanden Eco Heat Pump ( only 37dB, which is very low).
Unit came up to temperature from cold install within a few hours, whisper quiet. We will be setting the units inbuilt "block out timer" to run during the day to utilise excess solar generation, which is wonderful.

Very happy with purchase Show details ·  1

Peter
Peter2 posts
 

Sandan heat pump

We bought a Sandan heat pump from Pure Electric, it works perfectly. Show reply
Bren B.
Bren B.Northeast, VIC
 

Has been excellent

The Sanden was affected by a power outage. Matthew was very helpful in explaining how to reset. As an older non-tech widow, this was exactly what I needed in terms of back-up and support. Thank you Matthew! Show details ·  1
Build Quality
Value for Money
Cleaning & Maintenance
Noise Level
Yanola
Yanola
 

Clean, efficient and quiet

For a 250L tank, it takes about 1-1.5 kwh to run, and the daily heating cycle is about 1-2 hours. The heat pump does require defrost in Canberra's freezing winter. So install the heat pump in a warmer location of the house, if that is practical. Show details ·  1
Michele F.
Michele F.Evatt 2617, ACT2 posts
 

Great hot water product

Yes, I’ve had the Sanden Heat Pump for two years and all good. I got it from Pure Electric in Canberra. They have been very helpful and after-sales advice has been terrific. Show details ·  1
Dan
DanMelbourne12 posts
 
Overall
Build Quality
Value for Money
Cleaning & Maintenance
Noise Level
Functionality
Sanden
Sanden   DM   
More

Hi Dan, sorry to hear that this happened for you and we're glad that your Sanden dealer got your system up and running again. Thanks for passing on your feedback, we've taken this on board for future consideration. Kind regards, the Sanden team.

Tony K.
Tony K.Tasmania
 

Sanden hot water - GAU-A45HPA - lasted 7 years. Not good

After 7 years and now out of warranty the unit is shutting down with errors 044 and 042 every few days. Likely culprit is the motherboard. Compressor tested fine. So a new unit is required. Cost over the 'life' of this machine is about $500 per year for 'cheap and efficient' hot water... not good at all. My Daikin heat pump is nearby and is 22 years old and works fine... Show details
Build Quality
Value for Money
Cleaning & Maintenance
Noise Level
Sanden
Sanden   DM   
More

Hi Tony, Sorry to hear you've been having issues with your Sanden hot water system. Please contact your original Sanden Dealer, who will diagnose the issue and then contact us for all next steps. Kind regards, the Sanden team

Mark C.
Mark C.
 

Deceptive error codes

Woke up to no hot water, checked error code which showed recirculation pump failure. Had the water pump replaced and still the same code. Now I've been told that the main board is the issue as it must have had a surge and that it is more economical to change the unit completely. Show details
Value for Money
Cleaning & Maintenance
Noise Level
Sanden
Sanden   DM   
More
Bruno
BrunoMetropolitan Adelaide, SA
 

Extremely happy chappies

Everything promised was delivered quickly and efficiently. Our system is working perfectly and we are so glad we made the decision to invest in this wonderful technology. Show details ·  1
JOHN A.
JOHN A.14 posts
 

Note for Sanden

If you want your company to win a reward and want sales to go through the roof then seriously look at your reviews... I was seriously looking at buying your unit till now. Reclaim looks like a better unit now as they cover all areas. I am so disapointed to read others complain here. Show details
Sanden
Sanden   DM   
More
John
JohnPerth, WA
 

Sanden HEAT pump

The manager of the Sydney office has given prompt support and agreed to replace the unit. The manager action is highly appreciated. Show details ·  2
Value for Money
Noise Level
terrasprite
terraspriteGreater Melbourne (Outer), VIC16 posts
 
Build Quality
Value for Money
Cleaning & Maintenance
Noise Level

Questions & Answers

Alf L
Alf L

Hi, we have a 5-year old Sanden GS3-45HPA that is currently heating very early in the morning (6am but it varies, too). I want to set the Block Out Timer to shift the heating to later when the solar panels are generating electricity.
Is this something I need a technician to do or something I can do on my own? (Google searches have said technician.)
Does anyone have a recommendation for when they've found it best to heat a 315L tank? Our family's biggest usage is usually 2 showers in the morning, 1 late afternoon and 2 late at night.
Thanks all!

Graham Ison
Graham Ison  
Alf L
Alf L  

Thanks Graham. I sent an email to our stockist and am waiting to hear back

Trying2bhelpful
Trying2bhelpful

Given the number of people whose systems are fried by power surges why isn’t it recommended that some sort of surge filter is installed to stop the components from being fried? These are expensive water heaters so you would think that protecting them from power surges would be common sense.

Matt
Matt

Do you have an agent in the Yeppoon/Rockhampton region?

Sanden
Sanden   DM   

Sorry Matt, unfortunately we do not currently have a Sanden Dealer in the Yeppoon / Rockhampton area. Kind regards, The Sanden Team

See all Sanden Eco Heat Pump questions

Details

CategoryElectric Hot Water Storage Systems
TypeStorage
Capacity315.00L
Manufacturer Warranty6 year(s)
Visit official website
  • MPN: GAUS-315FQS

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.

©  ProductReview.com.au Pty. Ltd. All Rights Reserved. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Further details in the disclaimer.