- Verified purchase
Our Sanden heat pump was supplied by Pure Electric. It's super quiet, programmable to run at midday (power from our solar system, not the grid), very efficient and we are never short of hot water. It's been in use for 3.5 years and we are extremely happy with it.
Sanden and Pure-Electric - a perfect match
Pure-Electric installed my Sanden three years ago. Very professional, explained everything . Excellent product & support. Never been short of hot water, in fact I tested it once and it was about 40 hours of normal use before the water started to get luke-warm. It is also whisper-quiet when running.
Highly recommend bothe Sanden and Pure-Electric.
Purchased in October 2017 at Pure-Electric.
- Verified purchase
Whisper quiet, have never been able to run out of hot water.
Whisper quiet, have never been able to run out of hot water. We recently had a significant problem, but Sanden have agreed to remedy it. Whilst technically the issue should have been resolved by the installer, the manufacturer have agreed to remedy via good faith.
Purchased in January 2017 at Ureco for A$5,000.00.
Sanden Heat Pump
We selected the Sanden heat pump system after much research 3 years ago as the most efficient hot water system available. We have been very happy with it! Paul from Pure Electric was ever so helpful with product support. Definitely recommend them!
- Verified purchase
sanded heat pump
thanks to the team at Pure Electric for their fast and efficient service, we had our old gas guzzler hot water unit pack up and within 24 hours the boys at Pure Electric had it removed and the new heat pump installed since then we have had constant hot water no issues with, the unit makes no sound at all other than a small fan noise as it heats up the tank. only been installed less than a week so nothing yet to compare it to but with our solar producing enough power to run our house all day long we are convinced the savings from gas to electri...c will be huge. can thank john hooper and paul szuster enough for the speed and efficiency and for the professional way it was installed. highly commend them for the advice and knowledge of the unit and for their on going service calls to ensure the unit is running efficiently and correctly.
Canberra environment - best hot water system
Canberra is cold in winter and I had researched the many types of hot water options, but the Sanden consistently came out on top. We replaced my mother's 1980 solar hot water with it and recently replaced our old gas hot water and we are all so happy with the system. Both were installed by Pure Electric who were great to work with (especially in this COVID environment) and the installs went smoothly. We have plenty of hot water and it only seems to take a couple of hours at the most of the motor running (very quiet) to reach peak hot water. A lot of hot water heat pumps are installed but those who do their research usually end up with a Sanden.
Good system made even better by Great Installer -Pure Electric
After a patient consultative process due to my questions and the fact that I have bore water, Pure Electric advised me to check my water analysis currently and previously to confirm the quality was within Sanden's parameters. Luckily I have good water and from then on, the ordering, payment process and installation all went seamlessly. The unit has been neatly installed and is surprisingly quiet when it runs, I have to walk up to it to check. I have not had an electricity bill to compare yet but recovery time is short during the day when my sol...ar is producing so I am already confident of good savings. I visited / researched several independent sites before choosing Sanden and I am confident I have chosen a good product backed by a great supplier / installation company.
Issues resolved - Low pressure and Water temp
A mention to NewGen Solar - Fantastic service. Of the two issues we had Ben had followed up with and email and phone call first thing in the morning (having emailed NewGen in the Evening).
The heat pump copes well with our family usage. At first we felt there was a trade-off between choosing a decent pressure at the taps or a decent temperature of hot water. After talking with the supplier NewGen Solar & Heat Pumps we ID'ed the issue and resolved this very quickly.
We haven't run out of hot water with the 300ltr model, pressure and temp are n...ow spot on. Heat temp can be controlled by the valve with the orange nob, behind the cap is the adjustment and the cap itself is the key. Flow rate / Water pressure can be adjusted at the cold intake line where there is a valve with a blue nob - on the opposite side of this there is a flat head screw - Clockwise for more pressure.
Purchased in August 2020 for A$4,000.00.
Good System- Excellent after sales service
We have had our unit for 4 years. It hadn't skipped a beat until recently our heating unit started leaking internally which caused damaged to the cpu. After to speaking with Sanden head office they were quick to replace the heating unit.
Sanden need to disclose the presence of the frost protection and how it works
The Sanden has active frost protection that is not documented anywhere in the installation manual, user manual, site FAQs or made known to the company that installs Sandens in my area. Active frost protection means despite advertising a block out timer as preventing activating in the block out hours, it's not actually possible to prevent the heat pump from activating and using significant energy in the middle of the night (when the efficiency is dramatically worse).
For anyone off grid or potentially even people attempting to run it off their ...own PV having it unexpectedly use 200-300% of the normal energy at the wrong time of day is simply unreasonable. Sanden if you're reading this - this isn't good enough. If the behaviour was at minimum documented (at least in the site FAQs, but preferably in the manuals) it wouldn't be a big issue. As it is it is a clear violation of the protections offered under Australian Consumer Protection law.
Purchased in May 2020.
Good and expensive
Paid over 5000 installed. Very quiet. Extremely efficient, way more then other non CO2 pumps (the only other is Reclaim Energy, using the same compressor...) Buy if you can afford.
Purchased for A$5,000.00.
Unreliable Sanden heat pump - E1xx error 2nd time in 5 years
Installed back in 2015, still < 5 Yrs old.
Already had the valve replaced back in 2018 after the pump stopped with E1xx code, the whole family had hot shower in local Aquatic Centre for almost a week.
And just now on a freezing winter night, I had no hot water but the error code E124 displaying!!! what else can I say ? stay away ...
Purchased in August 2015 for A$5,000.00.
Sanden is very much under expectation, only installed for 5 years and compressor is now GONE!
Purchased and installed on 2015, have been quiet and working fine. One year before I have to called in the original installer and valve replaced, last week no more hot water. Called in the origional installer again today and I am told the PCB is gone and the company produced it went bankrupt so I have to replace the whole compressor unit, either a refurbished one (if available) or a brand new which will cost from 2.2k to 3k+. To avoid further more big money spend, I have to stick with the brand as the hot water tank and associated piping syste...m are already there hence to replace a compressor is the most economic choice. There is NO economic benefit nor does it have stability/reliability benefit. The bad decision I made that I will remember for my whole life.
Purchased in June 2015 for A$4,300.00.
Great on power but horribly fragile & horribly expensive repair.
7 yrs old..On its 3rd mother board(valued at $1800 each) now unit leaking water.Cant fix.
Uses hardly any power.Super quiet.Everything is great except the cost of repairs.You will never get back $1800 (pcb board cost) every 2 years in power savings.The idea is fantastic.My dealer went above & beyond for me but SANDEN AUSTRALIA dont care 1 little bit about anything but trying to take more money off you each time it fails.I believe these heat pumps are too fragile to be sold in our country.Replaced whole system with electric system for $1700....Less than price of a PCB board.
Purchased for A$5,000.00.
Whisper quiet operation, hot water in two hours of installation
Unit is very good, need to test and report on the long run. Bought this unit due to highest warranty. Water heated up within one hour. So far so good.
Purchased in March 2020 for A$4,000.00.
E124 error just under 5 years
Had the Sanden unit installed late 2015. It's worked flawlessly until last week and now E124 error. Plumber came (original installer) and reset the system (FClr). It did one more tank to full hot and after that no more hot water. Reset again didn't help. It was the ones on 3 yr warranty so now I'm being quote a new compressor at ~3000+ (ouch!). It appears to be a PCB issue but installer says Sanden doesn't make those model PCBs anymore, so can't repair :(. Contacting ACCC for this (Consumer Guarantee) to see if they'll replace it. Otherwise going gas instantaneous at ~$2k and no more heat pumps in my lifetime.
Purchased in November 2015 for A$4,500.00.
Great until the Heat Pump dies!! ....$$$$$
I loved my Sanden...... 8 yrs down the track and the mother board gives up, cannot be replaced because it is an older model, so I need to replace the whole unit... $3250.00 ....... over 8 yrs I have spent $7050.00 on a hot water system, do not recommend, any savings I made on electricity have been eaten up by running costs, totally devastated. :(
Purchased in April 2012 for A$3,800.00.
Installed a Sanden and married it with my Solar PV system.
Fantastic unit , I have never run out of water and we are fairly heavy users. I have a 14KW solar PV system and 10 kw LG Chem battery which is more than ample to run this system and house all year round.
Location : Gippsland Victoria Aust.
I have a Solaredge PV system which allows you to use its inbuilt home automation (zigbee controls) to control the Sanden via a schedule, excess pv, or both, and put in a minimum run time! How good is that! So once the Excess PV starts the unit it will give it a set charge time , even if the clouds come over...
Purchased in May 2018 at KJ Multi Maintenance 29 Williams Parade PO Box 320 BAIRNSDALE, Vic 3875 for A$4,800.00.
- Verified purchase
Perfect investment along solar and batteries for my retirement
Installed six weeks ago in suburbs of canberra. I've had my Solar in now for 2 years 10kW and my Tesla was installed just 6 months ago now. The final thing dragging me down on energy was the gas hot water service (i'm getting rid of gas - new ikea induction cooktop was installed same time). The Sanden purrs, it's really quiet. I'm a little hard of hearing so can't even here the thing. Looks good, very nice install and it's running 100% on daytime solar. With our low usage I think we'll be getting 100% rooftop solar / heat pump hot water all year round.
Lack of Communication Experts
Have been trying to contact Sanden and have sent numerous emails but to no avail. Obviously customer service is not one of their fortes so why would one bother to buy one of their products.
Purchased in April 2019 for A$5,000.00.
Questions & Answers
I have had a Sanden Heat Pump installed some 4 months ago. We are in Tasmania and on tank water. Unfortunately since the install we have had a blue/green stain develop on our shower floor with the same coloured stain where the tank outlet drips onto a newly fitted cement slab. We are concerned that it is some sort of internal corrosion. All copper piping to the pump is new. Any ideas?
what does E124 code mean in my heat pump
It indicates that the unit has had some form of power outage during the start up routine.
having the dealer reset the unit may clear it, otherwise there is a chance the board has been fused - best to get the installer take a look at it .
Is the heat pump better mounted in a sunny or shady area ?
What clearance does the heat pump require on each side ?
It makes very little difference to the performance where you place the unit it really a matter of the best position aesthetically or logistically. in terms of clearance we recommend 150 mm either side of the unit.
trust this assists .
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