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Sanitair

Sanitair

 Verified
Sanitair
4.2

31 reviews

Positive vs Negative
71%12%17%
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Rates and Fees
4.4
Job Satisfaction ?
4.5
Timeliness
4.5
31 reviews
Eugenie F.
Eugenie F.3 posts
 

I was under the understanding that my outside unit would be included in the price he didn’t do it at all! But in the days after l became very sick with all kinds of allergy type reactions l was ill! I emailed Sanitair about this and received a very unhelpful reply basically dismissing my concerns. The fellow who did the job didn’t seem at all… Read more

invested in the job and made me feel uncomfortable asking questions and didn’t seem to have answers not what you expect from a professional.

Sanitair
Sanitair    

Dear Eugiene G., Thank you for taking the time to leave… Read more

Sally
Sally
 

Sanitair Sunshine Coast means terrific service and reliability. Invoice 48740 – I have used Sanitair Sunshine Coast previously and rate the company and their staff with standout performance for friendly and professional service. Phone contact is spot on and the serviceman could not have been more helpful. Many thanks I will be using this company again.

Glen Kerri
Glen KerriQLD7 posts
 

Very happy customers – Phillip has been doing our air-conditioning services for the last couple of years. Before Phillip came along we were using another company from hervey bay who was not n did not do these services appropriately. We called him about an issue we were having , he came straight out..amazing service. I have Sanitair in our business phone for quick… Read more

referencing. Price is amazing. Phillip is courteous n punctual. He does his job thoroughly and always cleans up afterwards. The deodorizer used smells nice also. Phillip is an asset to Sanitair. I recommend him to all our friends and business acquaintances.

Jamie J.
Jamie J.TAS4 posts
 

Over price service for the time spent – Other price for the time and the service they done

Wendy G
Wendy GVIC10 posts
 

Excellent job! – Howard did a perfect job on my split system and went above and beyond, to ensure it was clean, sanitised and secure (missing screws from the initial install which he replaced with no extra charge). As a single woman, it’s hard to find a trustworthy tradesman who does not rip you off. Highly recommend this company and again, thank you Howard, for… Read more ·  1

the great job! I can not worry about the cleanliness and appreciate the care you took in cleaning my old system.

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Cirspatient
CirspatientWA
 

A good job. But not good enough (for a CIRS patient) – For a patient with CIRS. A condition that is a mould toxin related illness , when they use the phrase “complete mould removal” and “100%”. You would expect this to be the case and the warranty terms would cover it all. I did a professional mould assessment before the clean and it showed 50,000 live fragments of mould. So i booked a a service… Read more

hoping for 100% removal of mould.

The gentlemen did a great job, and most of the unit was well cleaned and flushed. However the fan is still noticeably dirty. (The black dirt is mould)

I got the mould specific building biologist to visit and do another swab test on the fan in the unit and the live mould count was 1,300.

Although its 98% cleaner. Its not 100% which is not good enough for people with CIRS.

I then called and asked for a warranty and was told warranty doesnt include the Fan/Rotor and only the coil.

Why claim 100% 12 month mould free warranty and not include parts on the units that have likely have the mould on it under warranty.

Dissapointed . A 3/5 is generous. Because the service is good to a normal person and to the naked eye. The condenser we tested also and had 0 mould and fragments after the clean.

But if you have CIRS and mould on your internal fan. Its better off replacing the fan and not getting a clean which wont remove/flush 100% of mould from the fan and possibly keep you sick.

I have attached images of a personal swab test result and the official swab test result readings showing 1,360 live hyphal fragments.

100% would = a clean test plate and 0 live hyphal fragments.

https://www.aph.gov.au/Parliamentary_Business/Committees/House/Health_Aged_Care_and_Sport/BiotoxinIllnesses/Report/section?id=committees%2Freportrep%2F024194%2F26442

Sanitair
Sanitair    

Thank you Cirspatient for your review. It makes it… Read more

Arman
ArmanVIC4 posts
 

Punctual, professional and thorough. great service! – Our property was attended by Howard Pringle who arrived exactly on time and was very professional. he cleaned each of our 5 units unit thoroughly. We definitely feel the difference. highly recommended. Show reply

karen
karenQLD
 

Excellent service – Brian came to our house and cleaned three AC units. Our AC units were extremely dirty and Brian was able to transform them back into their original state. I didn't realise how the dirt in the AC's were affecting their functioning until we used them again after cleaning. They all work more efficiently and have a great smell and don't spread… Read more ·  1

mould spores through our home. Brian was absolutely professional and very courteous to my family. He arrived on time and his cleaning fee (he worked for nearly 3 hours on my units) was fair and what I had expected. This is the second property which I have used Brian's services for and highly recommend his skills and professionalism and his funny Irish sense of humour.

dw54aus
dw54ausTAS5 posts
 

Six Stars out of 5 – Excellent. Wonderful to deal with. Properly equipped. Use appropriate materials. Punctual - despite flood damage on Highway 1 causing massive delays. Went about the tasks efficiently and diligently. We'll be repeat customers. Highly recommended. Show reply

Ross
RossQLD10 posts
 

VERY IMPRESSED VERY PROFESSIONAL – I had two splitsystem airconditioners which were badly in need of a professional clean and overhaul , and so after a bit of searching online I settled for Sanitair, mainly because of the excellent website, which was concise, informative and easy to navigate. There you will find a meticulous description of exactly what to expect when having your… Read more ·  1

aircon units cleaned, as well as a clear pricing list. When you call Sanitair you will immediately notice that you are dealing with professionals, and my first point of contact was with Jennifer, whose communication skills and knowledge of product were very obvious. The first point of contact is absolutely without doubt the single most important component of any successful business and I am very happy to say that Jennifer came through with flying colours. So I was very happy to go ahead with booking the service. Brian and Jayden, the two technicians who were doing my job, arrived on time and explained to me what they would be doing. These are two excellent blokes, who work together seamlessly and efficiently and were both outgoing, polite and patient with me when I asked probably too many questions. They are well presented and mindful of the home environment. What is really impressive about this service is that it is relatively non invasive, and apart from two very clean and fresh smelling airconditioners, you would not know that they had just removed a ton of debris, mould and dust from the units inside my living room and bedroom. It was obvious too that Brian and Jayden take pride in their work, and so they should, as they did such an excellent job for me. I would not hesitate to recommend this company. It is an establishment with trusted technicians and offers very good value for money in my opinion. In short, very impressed !

Carol D
Carol DTAS2 posts
 

Excellent work – First time we have used Sanitair and wow, what an excellent job they did, it was thoroughly cleaned. We would recommend the Company, I can have it on without it affecting my Breathing Show reply

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Neill R.
Neill R.WA
  Verified

I rang he answered my call cheers – Napoleon was on time and helped a worried dad, the aircon. Was blocked dripping water and required the full service. This guy doesn't waste time result very happy customer. My daughter is a paraplegic and relies upon her aircon. when in nerve pain .great result happy faces all round cheers Show reply

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Rey O.
Rey O.QLD
 

Fantastic Antibacterial Clean – i love Sanitair....professional service. they do the best clean. i get them to service my aircon twice a year. would never choose anyone else because no one does this kind of internal antibacterial wash. fantastic for asthmatics and anyone with lung problems. very affordable. Show reply

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Dee
DeeVIC35 posts
 

Fantastic service and clean – Darren arrived early and got stuck into thoroughly cleaning our Fujitsu split system. It hadn't been done for a few years and the difference is amazing. Efficiency of the unit has improved and it smells so nice. Really impressed and appreciative of his attention to detail. Will be doing this annually now. Show reply

Dan Walker
Dan WalkerQLD3 posts
 

Something toxic in agent/s used? – Tony came to our East Brisbane Showroom and office and cleaned our four ACs, all good and nice service. Upon my wife coming in two days later, she within a couple of hours developed, puffy eyes, headache, lethargy, hives, and just an unwell feeling? Took a little while to click, “maybe it’s the AC clean”? Turned off, opened and aired premises,… Read more

within a couple of hours, my wife started to feel better? We experimented over next couple of days, in short, if the AC’s were on, my wife became ill, like an allergic reaction? My wife stayed away and we gave it a week thinking perhaps it will wear off? It didn’t.

Advised Tony, who only replied after I contacted Head Office, and he came and cordially washed again and used an “enzyme” to remove a mould inhibiting coating he’d applied. This has helped quite significantly, but my wife is still suffering slightly when in the building when AC on. We’ve given it two weeks, again thinking it may wear off? On advising Tony of this ongoing situation, he reiterated the procedure he’d performed and the made a nebulous statement of “you wife should seek medical attention”?

No other AC wash company seems to want to become involved by coming to reclean? Starting to look like I’m up for $10,000 dollars to install four new AC’s

Sanitair
Sanitair    

Hi Dan, I am so sorry to read that you were unhappy with… Read more (+4 replies)

Martin
MartinVIC
 

Terrible After Service – We used this service, the job was satisfactory but there was an expectation for the invoice to be paid immediately which was not explained. I was just about to pay the bill, with the website open and I got a knock at the door. The conversation was really awkward and far from courteous.. Will not recommend or be back for repeat business.

Sanitair
Sanitair    

Hi Martin, Thanks for you feedback even though I think… Read more

JustaGuy
JustaGuy
 

Perfect timing – Hari came on time, cleaned out all the mould we didn't know we had. This also got rid of the dust. He cleaned everything up afterwards. Very good service and perfect timing as its right before a heatwave and we hadn't been able to run the aircon due to allergies.  Show reply

Michael J
Michael J3 posts
 

Fantastic Service From Steve (Hills Area) – Steve arrived exeactly on time, performed a fantastic clean on the aircon - I could not be happier with the service! Air con is performing much better now, and you can feel the difference in the air quality. Show reply

Jane
Jane3 posts
 

Very unprofessional will be using another company – Roberta from gold coast was booked to artive at 0800. She did not reply to my text nor answer my calls until I left a message I was cancelling the service. She rang at 0850 to say the machine had broken down but could not explain why she did not call to inform me of this.

Sanitair
Sanitair    

Hi Jane, Sounds like a big communication stuff up here.… Read more

Therese
Therese
 

WOW! Nothing like breathing fresh clean air – Prompt, neat and excellent manner. Due to last summer's bush fires my air conditioner need a good clean and that is why I found Sanitair and what a professional and perfect job I received. Show reply

Nix
NixQLD3 posts
 

Great Service! – Really happy with the Premium Service received from the Gold Coast South team. Thankyou! Will definately be back. They were professional, thorough, knowledgeable and turned up on time. No fuss - very efficient. Thankyou! Will definately be back. Show reply

Tara B.
Tara B.NSW3 posts
 

Good service, creepy man, made me uncomfortable – Richard from Sanitair Melbourne came to clean my airconditioner. I paid for the Premium clean. He did the job well. After I paid, he made a strange comment. As he was about to leave (I had already locked the security door), he turned and said, "Oh, just one question - what do you do?" Mate, just do your job, be professional. Great job on the aircon, but he also made a single female feel uncomfortable. Won't be going back to this one.

Sanitair
Sanitair    

Hi Tara, Just a follow up here on product review and… Read more

Air Conditioning & Heating Services

Find out how Sanitair compares to other Air Conditioning & Heating Services

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Compare all
Jacqueline
JacquelineQLD11 posts
  Verified

Very happy with Premium Split System Clean & Sanitise – Finally my air conditioner is actually clean and free of mould!!! Michael from Sanitiair - Brisbane North Central (usually he is Toowoomba) was on time, friendly and didn't leave any mess. Even though I had previously used other company's to clean the air conditioner yearly the smell never left and I was never completely happy and that's with them… Read more ·  1

coming back for a 2nd time. I will only use Sanitiair from now on and will probably only need the standard clean next year. Would highly recommend.

Cameron T.
Cameron T.QLD3 posts
 

Ripped off – They came to me, promising to check and clear any blockages, but nothing got fixed. Nothing was cleaned or made better. It only was still broken. Charged me $125 for nothing

Sanitair
Sanitair    

Hello Cameron, I can not find a record of any unhappy… Read more

Pop-up
Pop-up52 posts
  Verified

Great service! – Josh from Sanitair arrived an hour early and set about to give a premium clean to my aging air conditioner. He was a knowledgeable person who completed his work in a fast, friendly, efficient manner and completely understood my concerns about my air conditioning unit. He gave advice about air conditioners and left no mess whatsoever in the house. Highly recommend. Show reply

Sabrina
SabrinaVIC
 

Worst Service I have ever experienced without code of profession – I found Sanitair online last month and requested the stardard clean for two units of split system at $69 each, but the worker push me to do the premium service at $159 each all the time instead of focusing on his work. he kept saying "it is really disgusting for your breath if you just do the stardard one, balabala...", which made me quite… Read more

uncomfortable. I guess it is a tricky strategy that it will attract you at cheap price but later persuade you in mean way to do premium service for extra money. I was the worst profesionals I have met.

Sanitair
Sanitair    

Hi Sabrina. so sorry to hear of your experience with… Read more

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Matt
Matt14 posts
 

Best thing we've done for the health of our lungs, noses and wallet! – We had two split system air conditioners that needed cleaning. They were both filthy inside - mould, dust and I hate to think what else. Trent from Sanitair came and cleaned them both within two hours, very trustworthy, professional and polite. He cleaned up and left one ten year old split system looking like it was brand new and the other four… Read more ·  1

year old unit looking the same. Both systems work better because there is clear airflow and they don't smell anymore! This is something you should do - breathing in mould and all that other gunk is bad for your health.

Pam Dear
Pam DearVIC
 

Fantastic service – Mahen Rajkoomar cleaned and sanitised my aircon system this morning, he did a really great service, explained everything he did in layman's terms. If you are on the Mornington Peninsula or Bayside and looking for a company to clean and sanitise your aircon system, I would highly recommend this young man. Show reply

Naz
NazVIC
 

Fantastic Service – Efficient and professional Air Conditioning clean. Highly recommend 10/10 for service. Very happy with outcome. He was early, and calling beforehand to ensure that it was alright for him to arrive early, He was extremely polite, respectful, and helpful, he answered all my questions, and was a very pleasant person :) Show reply

MTS
MTSNSW6 posts
  Verified

Excellent, Professional Service – Efficient and professional Air Conditioning clean. The A/C unit we inherited at our leased property had never been cleaned before and was full of mould and grime. David did a fantastic job and provided detailed updates throughout the service. Cost effective and carried out quickly, couldn't recommend Sanitair more highly enough Show reply

Christine29
Christine29QLD39 posts
 

Outstanding service – I can not rave about my dealings with my local Sanitair technician. He was early, and calling beforehand to ensure that it was alright for him to arrive early, He was extremely polite, respectful, and helpful, he answered all my questions, and was a very pleasant young man. I have now found my permanent air conditioning cleaning technicians.  Show reply

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