Reviewer Photos & Videos
Good Service Unbelievable Product
The pool is unbelievable looks fantastic easy to use and easy to maintain. Best decision we ever made. Thank you Sapphire pools for giving us a fantastic product and happy memories to come.
Very happy with customer service and the end product
Not at all as it is Winter but as Summer approaches we will be in there every day.
Pretty easy to maintain with the automatic chlorinator and robotic Vacuum cleaner.
Worst swimming pool installation experience ever!!
[Name Removed] the sales man cannot be faulted.
However, that’s where the service ends.
The communication from head office (the installers - Aquatic Leisure Technology) is appalling.
Eventually the Perth economy will go back to normal and the demand for pools will decline.
That is when word of mouth advertising will dominate again and they will suffer.
They are too busy to care at the moment.
I rang on a number of occasions, calls from Management were returned a week later.
Completely given up now, can’t even be bothered calling.
Our pool was put onsite on the 28th April (one month ago)
We are still waiting for our pool to be finished and handed over. ...
just a few small things
the people in sapphire pools where pretty good and all other people have been polite
my superviser went a way before hand over and the comunication broke down i got conflicting storys on a issue wich has not been resolved yet
there was a lot of scratches around edge of pool where they dragged equipment most will be covered up by headers but some will be seen and other scratch on wall under water you can see from surface
After my first enquire to sapphire pools regarding discolouration pool surface they delayed stating why for year and half sent out a notice regarding pool covers are to be 20 cm from the edge of surface they installed the pool cover and damaged the pool surface expect me to pay for repairs
They will write a reply they lie
Sapphire Pools review
The workers at Sapphire Pools in Port Kennedy were amazing. I was incredibly happy with their communication and efforts. The supervisor in charge of my pool did not communicate with me well and things were not booked until I enquired about it like an electrician to connect my pool to power. The trades people at every stage were amazing and worked very hard during every step and the person who did my paving was incredible and has done such a good job.
Overall the work was well done but communication could be improved.
The pool is very easy to look after and handover was well done.
Sapphire Pools made the process flow easily from beginning to end. The people we dealt with were amazing and we couldnt be happier with the end result, we absolutely love our new pool. There were a few minor bumps in communication but it always got worked out. It was so exciting watching the mould get levered in!! I would do this again with Sapphire Pools in a heartbeat. Overall a very positive experience, thank you x
Overall satisfied, just communicating between digger and supervisor on new messuments of hole for pool we’re not clear , thankfully it worked out but could of been a different story if it hadn’t , and more advice given about having trees around the pool , I now wish been advised on removing them on dig day .
As they promised!
We are just completing the install of our Sapphire Pool and they have delivered just as they said thay would. On time, knowldgeable team and great communication. I have been very pleased with their service and quality! Now to enjoying the pool!
This is our 2nd Sapphire Pool
We have just moved into our brand new house and we're so happy with our first pool that we engaged Sapphire Pool's again. The quality of the pool, the great customer service made the whole process straight forward. Our new pool has now been in for 3 weeks and has been used every day. Would definitely recommend Sapphire Pools.
Great value swimming pool
Best thing we ever did. Great package, value for money installation - came with everything we need to maintain. Got a huge sale discount, which made it even more affordable. They organised our paving and fencing, and although the turnaround was very long (due to COVID and other factors), the finished product is fantastic.
Stress free experience
Out of my entire build doing the pool was the easiest, most stress free thing I could have hoped for. The team at sapphire pools Port Kennedy really looked after us, took all the hassle out of everything. The compliance team were great, the installation was a breeze, and the people that came in to do handover were Great. I would recommend Sapphire pools port Kennedy in a heartbeat
Loving our gorgeous Sapphire Pool already! From the start to the end we had a fantastic smooth process. Thank you Sapphire.
A perfect project
Very easy to deal with and a perfect install. Thank you to all staff, from the sales man to the cleaner. Have a Merry Christmas
hands-down best decision we have made...
We are first-time pool owners so were not sure of anything. Sapphire pools were amazing and helped us through everything and happy to go out of there way to assist and answer any questions. The Sapphire team on install day were amazing and explained everything to us so we knew exactly what was happening and when. The handover team were 10/10 explaining everything the way I needed it to be done so I could understand how it works and why. We have been using the pool every day and got a spa jet upgrade which was worth the $ for sure. We have a mineral pool system and have not had any issues at all and highly recommend as you cant small any chemicals in the water at all.
Questions & Answers
Hi I would like to know what the warranty is on the pool shell? I know SPASA says 6 years, but does sapphire pools have an extended warranty?
My wife and I wanted to use Sapphire pools as our initial experience with Cliff at your Jandakot showroom was memorable. However I have read all of the above comments and it is stressful to see that there are some very unhappy customers in this forum. Some good reviews yes, but some really poor ones too. A company like yourselves should have no unhappy customers and it leaves me wondering if I have made the right decision by already paying my deposit. What guarantees can you give me that I will not be one of these unhappy customers???
I saw those other reviews but I must say that my experience with Sapphire Pools was great. I hope yours goes well also.
Thanks Liz. Hopefully the builder will also take the time to respond.
Thanks for posting this question. It is great to hear you had a memorable experience with Cliff! We will pass your comments onto him.
We promise you have made the right decision. We pride ourselves on offering a quality product and going above and beyond to service all our customers. We put in hundreds of pools every twelve months and it is a shame that the very few (less than 1%) of customers come online to review us, and the 99% of happy customers do not. If you have any other questions, we would be very happy to speak with you over the phone or in person. Please do not hesitate to contact us on 9258 5000 or email@example.com. Thank you. Sarah - Sapphire Pools.
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