Sapphire Pools

Sapphire Pools

 Verified
Sapphire Pools
3.5

85 reviews

PositivevsNegative
64% · 5430 · 35%
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Return Claim MadeYes · No
Warranty Claim MadeYes · No
Value for Money
3.9
Cleaning & Maintenance
3.9
Product Quality
4.0
Customer Service
3.5

Reviews

85 reviews
85 reviews
RichardW
RichardWPerth, WA4 posts
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Sophie M
Sophie M
 

Ryan Morgan - MVP

Ryan Morgan from Sapphire Pools Port Kennedy has been wonderful. He has had great communication and provided really great input and feedback so that we can get the pool of our dreams! Would definitely recommend anyone looking to purchase a pool to speak to Ryan. Show details ·  1
Jos D.
Jos D.Perth, WA3 posts
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Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
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She
She
 

Avoid

Appalling service, constant delays, wrong trades turning up. It was easier to build a house than install a pool with Sapphire/[Content Removed]. Show details
Value for Money
Cleaning & Maintenance
Product Quality
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Patrick C.
Patrick C.4 posts
  Verified

look elsewhere bad design

I posted a review some time ago; the paint is fading. I decided to repaint during painting we noticed the pool had cracks that needed repairing after 6 years of use,
We needed to cut out the crack section so-called sapphire pool better just throw the dam pool in the bin
Added a photo of what you pay for 4mm thin fiberglass mixed with so-called paint Show details
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Toby O.
Toby O.Perth, WA3 posts
 
Product Quality
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Kass Wolczyk
Kass WolczykPerth, WA
 

Our Sapphire Pool has delaminated after only 10 years

Extremely disappointing and it is clearly a manufacturing fault but warranty went with old owners of our house and Sapphire refuse to take ownership of this fault and have tried to lay blame on the use of chemicals which has never been misused not by us or previous owners. We are currently in the process of paying thousands of dollars for the shell to be re-surfaced and the person doing this job says he has never seen anything like this as it didn't age and come off like powder but in big sheets?? Show details
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Clarkson WA
Clarkson WAPerth, WA3 posts
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Product Quality
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Unhappy customer
Unhappy customerPerth, WA5 posts
 
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Rich and Kath
Rich and KathPerth, WA5 posts
 

Almost a year

DON'T , I REPEAT, DON'T USE THIS COMPANY.
We are about six weeks away from a year since we signed the contract and we still waiting to swim in our pool.

Poor communication from the get go. Contractors that can't do the job right the first time. Bloody three leaks in the plumbing.
Awaiting for compaction to be done properly.
This will be the third go at it.
This is just a snap shot of the shody badly planned and crap work this company offers.
Have been left completely jaded by the whole process, no body seems to any responsibility.
Be prepared to all the phone calls, take days of work and then be told at short notice that that day's work is cancelled. Show details

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Katie Tsoulos
Katie Tsoulos
 

Excellent. No issues

Happy with service. No issues. Fast delivery. Would recommend. Anthony Show details ·  1
Fiona Bale
Fiona BalePerth, WA2 posts
 
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Ash
Ash6 posts
 
Customer Service
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Serena
SerenaPerth, WA2 posts
 

Do these people actually sell pools?

I contacted Sapphire Pools Port Kennedy in January 2022, and spoke to their friendly sales lady. Detailed plans of my house and garden were sent through as well for a more detailed quote. Three follow up emails later and two follow up phone calls by myself…I still haven’t heard back from them. When asked to deal with a different sales person, they told me I couldn’t because he wouldn’t deal with me because I had spoken to salesperson A first. What a joke. I’m not sure they actually want to sell pools? And they have the cheek to keep sending me reminders via email to book my pool install. I still haven’t been contacted and quoted properly!!!
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Cindy
Cindy 2 posts
 

Worst after sales service

Had pool put in 7 weeks ago and still can't use it they will not come and remove excess sand from around pool even when i was informed that by their personal that this would be done. I ring constantly and get told it will be done just waiting on the staff to book it . My pool is now green looks like a swamp and is full of sand.so I'm ringing the ombudsman's office tomorrow Show details
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Questions & Answers

Tracy
Tracy

Hi I would like to know what the warranty is on the pool shell? I know SPASA says 6 years, but does sapphire pools have an extended warranty?

Paul
Paul

Hi,
My wife and I wanted to use Sapphire pools as our initial experience with Cliff at your Jandakot showroom was memorable. However I have read all of the above comments and it is stressful to see that there are some very unhappy customers in this forum. Some good reviews yes, but some really poor ones too. A company like yourselves should have no unhappy customers and it leaves me wondering if I have made the right decision by already paying my deposit. What guarantees can you give me that I will not be one of these unhappy customers???

Liz O
Liz O  

Hi Paul,
I saw those other reviews but I must say that my experience with Sapphire Pools was great. I hope yours goes well also.

Paul
Paul  

Thanks Liz. Hopefully the builder will also take the time to respond.

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