Applied for a car loan with savvy. Was told if I paid off one of my loans I would be able to get a loan. Done so and was still rejected. This was after almost 3 weeks of waiting. Thankfully I was able to get a car loan elsewhere.
Poor service. Submitted all what was needed to [Name Removed]. Still awaiting a reply 5 day’s later. Have messaged him twice, once promised to call me back and he never did and the second time my sms was ignored.pretty poor service..if you can’t help someone at least let them know
Firstly i would like to say how disappointed this has been the communication with alex was an absolute joke yesterday he told me he can help today he sent me an sms saying he carnt the he said he could help in the near future i will never use savvy again Show details
Follow-up · I would never ever trust these people
Reviews with attachments
Huge thanks to Ben for making my car finance process so smooth and stress-free. He explained everything in a way that was easy to understand, found me the best offers, kept me updated the whole way, and was always quick to answer any questions. What I thought would be a headache turned out to be super straightforward thanks to him. Absolutely… Read more
recommend Ben if you’re after someone who knows their stuff, makes the process simple, and is just a great guy to have a chat with!
So great to work with. The team including Ben Ly and Adam Verran went above and beyond to help me. Communication was 10/10 and they really did everything to get me the best possible deal. I felt very well looked after by the team Show details
I had an awesome experience with my savy broker Ben Ly They really listened to what I needed and found me a sweet deal. Super helpful and made everything easy. Definitely recommend him and Savvy to my family and friends
Ben Ly's service was impeccable. Communication was very good and very prompt service. Would highly recommend. Show details
Had a great time dealing with Ben Ly, service was fast and responsive, was on a time crunch and he managed to secure everything for me on time with a good rate, the wife is loving the new isuzu mu-x xt. Show details
Thank u Ben Ly I wanna thank Ben for his friendly easy service he always provide. I drive uber and Ben was a rider that was 2 years ago I understood tht he work in finance I've got his business card. Since then he helped me twice to get a loan last one was last week. I've got a car loan . After i decaded to get car loan I didn't think twice I… Read more
called him asking for the loan and as usual I've got the best service. I really recommend Ben Ly. Thank you Ben all the best .
In-depth reviews
5 STARS FOR NOVINA – I recently had the pleasure of working with Novina to secure financing for my new car, and I can't say enough about how incredible the experience was! Novina went above and beyond at every step of the process. Her expertise in finance and her dedication to finding the best possible deal for me were truly outstanding. From our initial… Read more
conversation, it was clear that Novina was committed to understanding my needs and preferences. She took the time to explain all my options in detail, ensuring I was comfortable and informed before making any decisions. Her professionalism, patience, and friendly demeanor made what could have been a stressful process incredibly smooth and enjoyable.
Not only did Novina secure an excellent financing rate, but she also worked tirelessly to expedite the process so I could get behind the wheel of my new car as soon as possible. She kept me updated throughout, promptly answered all my questions, and even checked in after everything was finalized to make sure I was happy with my purchase.
If you're looking for someone who truly cares about their clients and goes the extra mile to ensure satisfaction, look no further than Novina. She is a rare gem in the world of finance, and I am beyond grateful for her help. I highly recommend her services to anyone in need of car financing!
Incredible two Consultant – It’s such a blessing to have encountered with two amazing humans. Daniel and Nile have been such an amazing to work with in regards my car loan. They both have been so understanding, supportive, helpful, and the amount of time & effort they both have put in, to achieve the best possible outcome for my circumstance. They both have been very helpful… Read more
& the time effort of achieving this timeline of opportunity to put in place for me, is so incredibly mind blowing, the fact is, they are so patient in my personal life schedule but they have gone beyond, and behind the scene they have completed, and achieved everything without me, even doing anything besides, just providing personal information. I appreciate the effort, the hard work and their dedication to make this happen for me. I appreciate their kindness, how they communicate so gently and clearly of explaining each step very clearly, to make me understand with each step & giving me the best opportunity to have the best deal, and they went beyond their duty to completion the task to suit my needs. And I’m so grateful, thankful to be chosen randomly to be part of this amazing project or you can say a ‘team’ And the way they both have as their work ethic, & their style of having such an amazing skills, I wouldn’t have achieved this opportunity.
So thank you for this opportunity.
Bad Business Practices – I ended up taking a loan with them but I really wouldn't have if I knew what the end result would have been. No choice since they had already done a hard hit on my credit file. Do not use if you have a good credit score as they cannot get you anything better then you can get yourself. My broker was "Myfi", first she said she could beat a 10%… Read more
interest rate which I had already gotten from another lender. I asked her what her fees were and she wouldn't give a straight answer. Saying we need to keep them low as we need to make your loan competitive to other lenders. I trusted this answer and went ahead.
In the end the brokerage fee was $2100 plus another $500 origination fee which was hooked onto my loan. My loan was $41500 but ended up being $45 000 with all their fees put into it. Interest rate is 8.9% which is much higher then the low 7 she told me and on the phone when I got approved she had the audacity to say 8% instead of saying the actual figure. In the end I should of just gone with the 10% I had been offered because once I do the calculation with the extra fees pilled on this loan is actually 13% PA for an amount of $42 000. If you get Myfi call you just go ask for someone else. and if you have a good credit score just don't bother using them.
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Positive reviews
I have been dealing with Ben for multiple years now and he always delivers. We have purchased 5 x work cars, 3 x excavators and recently a HR truck through Ben. Not only does he get the deal done for us. He offers his advice where he can and also ensures we receive the best deal possible. We have 100 percent confidence in Ben, whenever I get a… Read more
call from him and he says “just calling to give you the good news” i reply back saying “mate, you’ve done it again!”
Ben at savvy was incredible in such a short time dream when I didn’t think it was going to happen but Ben made it happen! Couldn’t be more grateful. Helpful at every step of the way. Couldn’t recommend more.
I enquired online for Financial Quote. Prompt response with helpful information and assistance with finance application. Competitive advantageous approach and result. Thank you Ben Ly. Show details
Negative reviews
I was online looking for car loan comparison website. Didn’t know I would get a phone call. I thought I was very polite, just told him I was just browsing and wasn’t interested in a phone call because I’m not looking to buy a car at this moment, just interested In approximate loan repayments. Dude literally says “you know when you do this stuff it… Read more
cost people money right?” And hangs up. Disgusting, extremely rude, at least now I know to not talk to you guys when I do buy a car in a year or two, cheers!
My horrid experience – [Name Removed] was unprofessional, Rude and lied to us during the application process. Tried to trap me into a loan by lying to me about the the terms and conditions, and then tried to blame myself! Almost lost alot of money & my dream car over this mess. Will never recommend, Although i hear highly of other members in the company which is great news otherwise. Show details
False hope, odd reasoning and tell you what you want to hear. Overall waste of time – They were Fair and honest enough, couldn't help me in my situation. Felt like they put me alot worse situation. First and last time Show details
Recent reviews
I recently worked with Andrew Loftus on a car loan. He was very responsive and really easy to deal with. Within two days had the loan sorted and settled. Prior to Andrew I was dealing with another company which was extremely painful to work with and the process was unnecessarily dragged out. Thank you Andrew for sorting this out quickly especially during end of financial year chaos!! Show details
Mary was incredibly helpful in talking me through every step of the process! Got me the best rates possible and was so easy to talk to, Updated me at every stage and made sure I understood everything Show details
We had a fantastic experience working with Luke from Savvy. From start to finish, he was efficient, professional, and a pleasure to deal with. His response time to emails and communication was lightning fast. Luke made the car finance process simple and stress-free, and he secured us a great rate and structure that suited our needs perfectly. We… Read more
genuinely appreciated how smooth and fast everything was. We highly recommend Luke from Savvy, and we wouldn’t hesitate to use him again.
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Hands down one of the best companies I have dealt with in any industry. I deal with George Myer. He is knowledgable polite and awesome and keeping me informed of whats happening and next steps. I recommend him and Savvy highly Show details
Em from Savvy provided me with excellent advice and service in securing finance for a new vehicle. I cannot fault her customer service from beginning to end, I have never had purchased a new car or applied for car finance and I felt completely supported and comfortable with the advice I was provided with and had secured me with a loan with a very… Read more
competitive rate. I wouldn't hesitate to return to Em for further advice and finance needs! Thanks again Em!
Excellent Service and Guidance – Nick was an absolute legend, he came in like a hero when i wasn’t happy about the previous finance quotes i received and hooked me up with a deal i was stoked with, couldn’t recommend them enough, if you’re after an honest and straightforward business Savvy's the one. Show details
Bad customer service definatly won't use – Nothing but rude. Was seeing who can get best deal so contacted 2 brokers and before I could give him my details closed my application. Would steer clear of them. Customer service is crap
Excellent customer service – I have used savvy twice now and worked with the same consultant both times and couldn’t be happier. Phil is honest, straight forward, hard working and very helpful
Pleasure to deal with. Best advice and rates – The finance broker was an absolute pleasure to deal with. With multiple questions and phone calls back and forth, he was always happy to help and answer them promptly. He also got us the best price on our car insurance premium. Would recommend Savvy to anyone looking for the best rates and customer service. Show details
Excellent service – Caleb from Savvy reached out immediately for my car refinance application & continued to answer all questions until my loan was finalised. Everything from start to finish was a pleasant experience. I would recommend Savvy to anyone who wants a car loan, they got me on a better finance deal compared to my previous lender. Show details
The best experience you’re ever likely to have! – If only I could give Zane 20 stars out of 5 stars I would. If you’re considering Finance don’t waste your time with anyone else. Absolutely faultless, and Zane was so wonderful to deal with. Not an ounce of judgement, always supremely helpful and impeccable when it came correspondence with a friendly, kind attitude at all times. Nothing was too… Read more
much trouble and I honestly felt that Zane was truly after my best interests from go to wo. Thank you for absolutely everything Zane!
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