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Scenic Tours

Scenic Tours

2.2 from 60 reviews · View Statistics

Reviews

  • Transparency
    1.7 (26)
  • Customer Service
    1.7 (27)
  • Trip Completed Yes (9) · No (22)
  • Ease of Booking
    3.6 (23)
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Scott

Scott

  • 3 reviews
  • 2 likes

If I could give a 0 I would..will be letting everyone I know not to book.with them.

published

Bad company to deal with!!! If I could give a 0 I would, most unscrupulous company ever, keeping themselves running on our money!!! But getting job keeper, why is the gov allowing th is???? NEVER book with them!!!

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeAccommodation, Flights and Tour
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Scenic Tours T & C’s worth nought

published
Transparency
Customer Service
Incentivised ReviewNo
Trip CompletedNo
Booking TypeCruise
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Faye

Faye

  • 2 reviews
  • 11 likes

Scenic Sucks.

published
Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeTour
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Very disappointing service

published

Paid in full In January for a 24day tour in September. They are now saying that it will cost us $6000 to cancel. They are claiming $2000 deposit plus another $4000 paid or airfares (even though these fares were only $995) as a second deposit. What happened to section 5.4 of their refund policy. Will never book with them again if this is the way they treat their clients.

Transparency
Customer Service
Incentivised ReviewNo
Trip CompletedNo
Booking TypeAccommodation, Cruise, Flights and Tour
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Chuck

ChuckSydney, NSW

not good enough Scenic

published

Agree totally with Swinny ,also booked on same trip with Evergreen Through Helloworld paid the same and now they want to deduct total of $21979 from our tour cost of $40390 or accept a travel voucher .Not as if we cancelled they did and belatedly at that.We can wait for 2023 and then accept a refund and best of luck with that as they may stil not be in business then.

Incentivised ReviewNo
swinny48

swinny48Hunter Region, NSW

  • 5 reviews
  • 6 likes

Scenic/Evergreen Tour Disaster.

published

Booked Canada Alaska for August 2020 Costing $40390.We requested refund rather than travel credits.Evergreen are deducting $17940 cancellation fee and Helloworld $4039,leaving us with only $18411.Disgusting Where is Australian Government and ACCC?So unfair was to be dream holiday after downsizing home.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeCruise and Tour
See all answers
Bobb

Bobb

  • 2 reviews
  • 2 likes

Poor corona refund policy

published

Canada and Alaska cruise and tour booked for August with Evergreen (Scenic) now renamed Emerald.
Only option to get refund was to cancel at a cost of thousands.
Had many great trips with this company but was treated poorly with no correspondence to us or our travel agent.
Strange times I know but, could do a lot better, please read cancellation / refund policies very carefully....

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeCruise and Tour
See all answers
Sharon

SharonSydney Surrounds, NSW

  • 4 reviews
  • 2 likes
  • Verified customer

Suspend vs cancel to avoid refunds! Play on words

published

Evergreen/Scenic booked $32000 trip to Canada/Alaska for August 2020. Evergreen eventually suspended trip in May, but as over 50% of our trip was with Princess and they cancelled in April, HOW are they able to use the word suspend so we cannot get refund. So our choices became wait 3+ years and then we could apply for refund or cancel and cop the cancellation costs. We cancelled and they are charging us $6000 non refundable cancellation fee + 3rd party fees for something they cannot supply. Not good enough.

Transparency
Customer Service
Incentivised ReviewNo
Trip CompletedNo
Booking TypeAccommodation, Cruise, Flights and Tour
See all answers
Jill

JillNew South Wales

  • 3 reviews
  • 18 likes

Disgusted.

published

From this email that I received from Scenic yesterday you could be forgiven for believing as I did that I was being offered a further 20% voucher on my rescheduled trip on Scenic Eclipse. WRONG!! I contacted my agent to take up the offer,when she contacted Scenic she was told that the offer only applies to 2 River Cruises. I am disgusted by their blatant use of misleading information,it is little wonder they are dragged through the courts with monotonous regularity.I am a Diamond level customer who has enjoyed previous trips but due to recent behaviours I will not be booking any further trips with them.

Transparency
Customer Service
Incentivised ReviewNo
Trip CompletedNo
Booking TypeAccommodation and Cruise
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Gracie

GracieGreater Melbourne (Inner), VIC

Scenic Tours is like the slick packaged guy every Mum warns against.

published
Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeAccommodation, Cruise, Flights and Tour
See all answers
Peter

PeterGreater Melbourne (Metropolitan), VIC

  • 4 reviews
  • 4 likes

Where is our Government and ACCC .

published

I likewise have the same issue with Scenic, it is ridiculous that they can hold your money for 2 years. You have to be disgusted by both the Australian Government and ACCC who have done nothing to protect Australian consumers on this issue. Extremely poor inactivity by both parties, in many parts of the world governments have legislated that full refunds Must be paid.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeAccommodation and Tour
See all answers
Rhonda T

Rhonda THunter Region, NSW

  • 3 reviews
  • 1 like

Scenic tour Suspended. Still being charged a cancellation fee

published

The tour/river cruise we had booked has now been officially Suspended - no tours until 31st August 2020. As we were to depart 11th July we have had to cancel our trip. Scenic charging an exorbitant cancellation fee - $2,000 loss of deposit paid plus $4,000 for the "Fly Free Flights". How can you charge a cancellation fee for flights that are supposed to be Free and that have now been cancelled. Will never consider using Scenic again and will boycott and hold protest placards at all future Scenic showcases in our area telling people not to book with this company. Scenic - you should be ashamed of yourself. We have been totally ripped off. Take my advice - Do not book a trip with scenic.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeCruise
See all answers
Alanna

AlannaGreater Melbourne (Outer), VIC

  • 2 reviews

Bad business

published

Booked scenic/ evergreen for August 2020. Tour suspended.
They have nothing comparable to offer and won’t give money back until mid 2023. That’s 4 years with our money.
The only choices are river cruises, no thanks.
Will never use them again.
They offer 10% extra for future travel and this comes under what is already paid.

Transparency
Customer Service
Ease of Booking
Trip CompletedNo
Booking TypeCruise and Tour
See all answers

The reviewer stated that an incentive was offered for this review

Chris W.

Chris W.South East Queensland, QLD

  • 3 reviews
  • 2 likes

Be extra careful booking with scenic

published

Booked a tour of the Rockies and Alaska cruise for the 23 may to 14 June tour was cancelled due to virus rebooked because they said no refund. Have just cancelled the 2021 tour and told I will loose $6000 of the$33000 paid.I feel ripped off will never book a tour with evergreen or scenic again. Read the conditions about cancelling a tour is my advise to any one considering booking a tour with any operator.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeAccommodation, Cruise, Flights and Tour
See all answers
Sandra H

Sandra HPerth, WA

Scenic's Cancellation Policy

published
Incentivised ReviewNo
Trip CompletedNo
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Scenic’s Cancellation Policy Totally Not for the Client

published
Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
See all answers
Lynne C

Lynne C

  • 3 reviews
  • 4 likes

Refusal to Refund Payment for Cancelled Cruise

published

Invoked a force majeure to avoid refunding money paid for a cancelled cruise, saying a refund was not payable until December 2022. This may be technically acceptable to some, but consumers have long memories and brand is trashed.

Transparency
Customer Service
Incentivised ReviewNo
Trip CompletedNo
Booking TypeCruise and Tour
See all answers
Karen

KarenVictoria

Refund refusal due to coronavirus.

published
Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeCruise and Flights
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LNN

LNN

  • 2 reviews
  • 4 likes

Very well organised

published

They covered all areas, very well organised tour, will recommend to someone who doesn’t want to do through the hassle of organising a trip. Will be happy to recommend in the future

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeTour
See all answers
Paul Peghini

Paul PeghiniPerth, WA

Scenic Tours, $26K Theft of customers money, COVID-19 refusal of 100% refund within 30 days of payments, zero warranty.

published
Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeCruise
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Page 1 of 3

Questions & Answers

Pam B

Pam Basked

Would love to hear any comment on Scenic Japan in Focus - in particular accommodation, we are nervous to book after accommodation issues in Europe 2019

No answers
Olivia Reed

Olivia Reedasked

Reading these reviews was a truly educational experience. If Scenic can't treat their own citizens with the 5-star experience promised, how could anyone outside of Australia trust this company? I read brochures promising all-inclusive luxury--meals, beverages, top-shelf liquor, room service--and I read reviews by people who essentially received Vegemite on dry crackers with powdered orange juice to wash it down, whilst having to pay extra for anything else. Stories of rude staff, illness spreading unchecked, and passengers not being compensated for terrible inconveniences have convinced me never to book a cruise or expedition with Scenic.

No answers
Leanne Finlayson

Leanne Finlaysonasked

Hi, we are doing 2 tours around Africa in 2020 with Scenic. Are drinks, wine/beer/soft drinks, included with Scenic Dinners? Also do we have to pay for Water when dining with Scenic. Thank you Leanne

3 answers
Sue Cook
Sue Cook

Not sure what tours you are doing. We were allowed 1 bottle of water per day on the tour. We were allowed one glass of water with meals. Given that we were advised not to even brush our teeth with anything but bottled water we had to restrict the allowance. There werent even many opportunities to buy water. We were on a 34 day tour (including Egypt) and I think there were about 4 meals in total where one drink was provided - the rest of the time we had to buy our own. If I could offer a suggestion it would be to ask Scenic lots of questions before you go especially in regard to the time spent in safari vehicles over rough roads - not talking about game drives - Im referring to the transfers from one location to another (12/13 hour days). I wish we had known about this prior to going - we are fairly active and it was hard work for us! Another thing to keep in mind - there was no opportunity for us to go shopping (personal items, deodorant, toothpaste etc) after day 3. We were told that it was unsafe to go to any shops (even a pharmacy) so if you couldnt find it in a way-side souvenier shop you went without - so pack supplies! Hope you have fun. Good luck :)

Sue Cook
Sue Cook

Not sure what tours you are doing. We were allowed 1 bottle of water per day on the tour. We were allowed one glass of water with meals. Given that we were advised not to even brush our teeth with anything but bottled water we had to restrict the allowance. There werent even many opportunities to buy water. We were on a 34 day tour (including Egypt) and I think there were about 4 meals in total where one drink was provided - the rest of the time we had to buy our own. If I could offer a suggestion it would be to ask Scenic lots of questions before you go especially in regard to the time spent in safari vehicles over rough roads - not talking about game drives - Im referring to the transfers from one location to another (12/13 hour days). I wish we had known about this prior to going - we are fairly active and it was hard work for us! Another thing to keep in mind - there was no opportunity for us to go shopping (personal items, deodorant, toothpaste etc) after day 3. We were told that it was unsafe to go to any shops (even a pharmacy) so if you couldnt find it in a way-side souvenier shop you went without - so pack supplies! Hope you have fun. Good luck :)

Rotterdamsel
Rotterdamsel

The trillion dollar Shipping giants and sovereign funds are combined partners with Scenic Holdings B.V. The Netherlands.

Then listed as Scenic Leisure Holdings AG in Zug Switzerland. Plus Scenic Catering, Scenic Travel, and each Ship Name is also registered

Ships owned in Director Board Members personal names, listed to Engelberg Canton of Oberwald Switzerland.

It is a crime to embezzle or defraud or offer fraudulent contracts that cannot survive to protect the customers in Switzerland and the European Union.

Scenic is not an Australian Company at all, they are only a website, that is why the ACCC & ASIC cannot pursue claims for you.

EU Law, Travel Laws, Credit Card Fraud Laws, Force Majeure or Act of God clauses, cannot mean that you as a customer must automatically gift your deposit as a default in an unwritten scenario such as a Pandemic!

Shipping Industry is heavily insured, protected and covered always for all losses in any scenario.

A travel company cannot accept a booking into the future, knowing social distancing and Covid-19 will be part of the onboard experience. Their contracts to you at the time of booking, are governed by Digital Universal Rights, Credit Card Protections in case you are defrauded, and false contracts that cannot exist in Covid-19 Pandemic.

You paid for a product, that no longer exists, which is false and misleading conduct and a breach of contract to you the buyer.

The product you wanted and offered your deposit for, pre-Covid now cannot be offered in this post-Covid scenario. Your trip, is now a danger to your health and well-being.

You must email The Attorney General of Switzerland and make a compensation lodgement where corporate law and contract begin at the Canton of Zug Handelsregister location, which will be The Magistrates Court.

Give this letter of compensation claim to your credit card company to recall the deposits you made, email to the European Commission for travel compensation and advise the Swiss Attorney General of the fraud. Please.

https://www.bundesanwaltschaft.ch/mpc/en/home.html

I wish you all good luck!

Sincerely
Shipping Family Friend!

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