Scenic Tours

Very disappointing…. We have finished a scenic jewels of Europe cruise from Budapest to Amsterdam on the scenic crystal. Unfortunately the Danube was low and we could not get past Passau. Scenic made the decision to turn the boat around and take us back to Budapest with the options to get off the boat and continue yourselves at various points. The… Read more

communication leading up to this was very poor- continual obfuscation and lack of transparency of the inevitable outcome leaving us little time to make alternative arrangements. We continued back to Budapest during a very lacklustre week with poor shore excursions and then we were left to arrange and pay for our own transport to Amsterdam. They charge such a premium price we would have expected much better crisis management. Water levels on the Danube are notorious for causing issues -you would think they could have a better solution. Other cruise companies with more boats have ‘sister ships’ coming in the other direction that the passengers can be swapped on to. They are also only offering further credits instead of compensation. We find their manner in dealing with problems to be somewhat smug and self congratulatory -perhaps they rely on their reputation and don’t understand the disappointment of such a substandard outcome.

Beware booking any tours with Scenic/Emerald and DEFINITELY DO NOT PAY UP FRONT. Like some other reviewers a surprise cancer diagnosis forced me to cancel a tour. I contacted our Scenic travel consultant who didn’t respond to my email. Instead I was contacted by the accounts department asking for final payment so I apprised them of the situation.… Read more

I didn’t ask for any money back only if I could have a credit for future travel. It was refused outright without further discussion citing their terms and conditions. Luckily I only have to claim my deposit on travel insurance. I have traveled previously with Emerald and the tour was excellent but this customer relations experience will stop me using them again.

We did the cruise from Budapest to Amsterdam from 19th May until 2nd June. After a few days in was obvious that there was not enough water in the canals. We kept on going until we reached Passau and had to stop. Spent 2 days in Passau, with a bus tour to Regensburg on one day and a 3 hour bus trip each way to Nuremberg. The latter was too long for… Read more

us as we are 80 years old and we chose to stay on the boat. Next day at 4.0pm, we were informed that we could either return to Budapest or they would take us to Munich. As we didn't wish to see the same or similar places, we decide to be taken to Munich. Because of the time difference we had to wait until early morning to arrange flights, transfers and accommodation in Amsterdam. No sleep as we were very stressed. Scenic were no help whatsoever and with we were on our own. We were disgusted the whole experience. Never again! Think carefully before you book scenic.

There was 2 of us who cruised from Amsterdam to Budapest. A horrible trip. Not so much from the views etc but the staff just didn’t assist with our concerns. Right from Amsterdam we had a revolting smell in the cabin. They kept trying to find it but… Read more

failed. They couldn’t or wouldn’t give us a new cabin although we knew there was one. In the end, we both had blood noses from the smell and slept with our cabin door ajar!! Really didn’t care. Complained when we arrived home and they refunded us $400. I get tied of watching their ads on TV knowing they don’t help when you have a major concern onboard. I reflect friends away from Scenic Cuises. We were both not a happy cruisers. So disappointing. Don’t go!!

Scenic now expensive – I can only say that all the Scenic tours totalling 362 days were excellent. In the past 10 years prices have been reasonable. Now only the rich can afford them. They have turned into a cruise line to I guess pay for the ship they contracted to pre covid. Excellent all-inclusive if you can afford them. Show details

Excellent 1st river cruise – Our Scenic Pearl Rhine cruise from Basel to Amsterdam was excellent. It totally met our expectations. The tour director was on the ball and really made everything run smoothly. The food was of a very high standard, served by interested and capable staff. The quality of the shore excursions was generally high with knowledgeable tour guides. The… Read more

largest contingent of International passengers was from all across Canada, when asked if Scenic advertised in Canada we were surprised to find they did not !! So why were they there is so many numbers , the answer was work-of-mouth reputation. Which we will add to our fellow Australians.

Couldn't be better – A truly fabulous river cruise holiday. Fantastic tour company. Please see the following video for details. https://www.youtube.com/watch?v=uL4McQjTQxI Show details

If you are actually reading these reviews, and I unfortunately didn't, I highly recommend that you find another company to do your European River cruising with. Whilst the Scenic crew and ship (Jewel) were generally excellent, I found the food and particularly the wine to be very dissapointing. Show details

I paid for a Canada and Alaska tour of 4 weeks ago. At no time was I advised that it was not “one” tour . I was never told I would be removed from my exisiting group if 36 to hoping a pre exisiting group of 15 for the final two weeks of the tour. From brilliant to awful. The second group had formed relationships and new people were not welcome ,… Read more

actually ostracised. No consideration given ; no refund despite trying to return home a week early . Shame on you scenic ; you knew and deceived me.

My wife and I recently went on a river cruise from Amsterdam to Budapest on Scenic Amber. It was without a doubt the most disappointing holiday we have had in the last 12 and a half years of our retirement travels. The excursions in each port were good but the ship over all is not fit for purpose both as a luxury vessel and for the river it… Read more

cruises. Number one problem. Is the lounge area its too small for the number of guests. You are invited to congregate there each evening to listen to the port talk. Each night there would be at least several fellow passengers standing as there were not enough seats, standing for 45minutes to an hour is not great when your supposed to be relaxing. Number two problem. Is the lack of service during the port talks there is not enough staff to keep up the service to the 1800 or so passengers. Our supposed butler was there serving drinks which means if we wanted to have service in our room at that time it was non-existent. Once waited over 25 minutes for a staff member to take my order. Number three problem. The ships design has not allowed for the often seasonal low water levels that can occur during the year. At one point in the journey we could hear the ship touching the gravel bed of the river. Unfortunately for us the last 3 days of our journey could not be completed and we had to endure a bus journey to get to Budapest. The bus Journey is certainly no luxury cruise. Imagine being strapped into your bus seat unable to get up and walk around for 5 hours. No free-flowing drinks no mingling with the other passengers, no lounging around outside of the evening talk time. No ordering a snack at the bar. Packing and unpacking your bags in the hotels was not a relaxing holiday. The food at one hotel would not have passed the quality of the Sunday roast at the local pub in Australia, so much for luxury. Number four reason. The food and wine served up was sub-standard for a supposedly luxury cruise. It’s over $1,000 per night per couple. The only Australian red wine on the menu was Penfolds Koonunga Hill shiraz retail $13.95 a bottle hardly a luxury offering. The European wines were of a similar standard the cheap variety. The food was pretty ordinary and one steak I got was too tough to eat. The smorgasbord area did not have what would be considered high quality cuts of ham, small goods etc. The ships kitchen area I suppose is small and cooking for the 180 + passengers is hard. The range of meals was also substandard for a luxury cruise. I regret to say that I was also touched (scammed – taken advantage of) by the company employee. Now the company policy is if you don’t take up your flights or your package does not include flights you don’t get any transfers and that is fair enough. So when the disruption occurred and we were bussed the company representative proudly announced the company would arrange transfers, thinking that’s one less thing I have to do great. Well it so happened my less than 3 Km trip cost me 20 Euro. The fellow picking us up was a free lancer not a registered Uber or taxi but he did have a plastic sign on the dash that said Scenic. In fact a registered taxi fare for that Journey is between 5-6 Euro. I’ve come to the conclusion that the Scenic fleet can have Problems due to the water level especially from Vienna to Budapest. But I note there were other river ships of European providers that were able to traverse the stretch of river between Budapest and Vienna when our Scenic ship could not.

Sounds good but does not deliver. Poor ship decoration and food celebration over Xmas and New Year. Other cruise ships appeared to have more decorations. Lunch had no ham, pudding or Xmas cake. On New year no poppers, streamers etc. Hardly any decent entertainment. Gala dinners not special. On New Years Eve the meal was rushed through. Lots of… Read more

holidays mean shops closed. Most Xmas markets have finished so activities are just walking tours. An expensive 5 star cruise should be more than walking tours. We have spent 2x5hr days on coach to finish the tour because of low water and lock damage. Scenic have dropped the ball that they didnt have. Catches win matches. Look carefully before you book this one.

I would never travel with Scenic again, although the staff were generally excellent, i can’t say the same for the aging guides who loved the sound of their own voices & enrichment hosts who played up to the Americans to the greater extent. Budget restrictions were applied on the second leg of the European cruise related to food and beverages. Better options than this money hungry group of owners! Do your homework. Show details

Travelled on the Scenic Azure - Duro river in Portugal August 2025. The experience was OK - the ship and itinerary are 'luxury', but it was the first cruise where not one staff member remembered our names or our preferences. We have cruised over 10 times on cruise ships with 1000-4000 guests, and staff remembered our names, drink and meal… Read more

preferences. The Scenic cruise had 94 passengers and it felt very clinical. Also we had to search Google maps for the embarkation dock of the boat - as we had NO email/communications from Scenic as to where to board or the boarding opening time, etc. All in all - very average experience - especially for the price tag associated with Scenic river cruises!

My wife was diagnosed with stage 4 cancer after we had booked our next $50,000 trip with Scenic. It was our third trip with them . We had to cancel for my wife to undergo chemo . Scenic gave me back $10,000. COVID took this brilliant Australian owned cruise line to the most money hungry anti-customer cruise line in the world. How greed or survival changes billionaires. Show details

Sorry in advance for a verbose review. We were fortunate to recently be able to cruise around New Zealand on the Scenic EclipseII for 18 days. I had great expectations, derived from the enticing televised images and advertising promotions. The highlight of our trip - thanks to Arlene - was a 30 minute helicopter flight over the bay of Islands on… Read more

our second to last day, which was both exciting and very spectacular, Chris (Snr.) is an excellent pilot.

On the day before we disembarked we had a full day excursion and did not get back to the boat until around 5.00pm. We had to pack our main bags and have them outside the cabins by around 9.00pm - 10:00pm, Dinner is served at 7:00pm and usually takes ~ 90 minutes there was also a request to fill out an online Scenic survey whilst on the boat as our "feedback is very important to Scenic", but this was only available on that day until 12:00pm midnight. We also had to depart from our cabins by 8:00am the following morning, so we had little spare time.

A couple of days after disembarking I emailed Scenic to request an online link to the survey forms as we ran out of time to do them on the boat, but received a curt reply that these are only available whilst on board, if I had any feedback just email any comments we had to a generic info address - so really just how important is that feedback survey, why so secretive? I decided that if I am put to so much trouble just to report my experiences onboard, it will now be a public report.

So to start, the Novotel hotel for the first night (18th Nov) in Queenstown is dated, noisy and we were glad we only had to spend 1 night there. The bus trips left at staggered times, we were on the last Bus (No5) from Queenstown at 11:45am to Bluff where we met with our cruise ship. This was a ~ 3.5 hour journey with no toilet or snack stops (and no warning of that) with a bus full of mainly aged passengers. Being the last passengers to board the boat, one of our first visits (after toilets and Customs) was to try to book a meal at one of the specialist restaurants, the first booking for the "Night Markets" restaurant, available before 7:30pm, was on 1st Dec a few days before disembarking on the 5th. As there was only 8 seats in the room it is obvious that of ~ 200 passengers not all will get to experience the restaurant food during an 18 day cruise.

It appears that as we were the last of the passengers to board the boat, returning passengers from recent Eclipse II cruises in "the know" and the 4 prior bus loads of passengers had already booked out the "special restaurants" which was very disappointing. I was really impressed with the cruise director [Name Removed] and her assistant [Name Removed], they were personable & talented and over multiple occasions sung did trivia, dance themes, theater events etc. As much as I enjoyed their performances, a one night visit by a magician or comedian or instrumentalist or specialist knowledge guest would have been most welcome for some extra variety and to give [Name Removed] & [Name Removed] (and passengers) a rest and something different.

The Yacht club (main lunch venue) food was quite repetitive - the Taco lunch course - was a welcome novelty addition but I only saw it the once, a few more curry dishes would be welcome too. Whoever was cooking the "crunchy" (soggy) chips over many days seemed to have the oil too hot so they started to burn externally and were removed early so were not properly cooked internally or externally. All that equipment and all those cooking crew staff and such ordinary results for such a simple course. The earliest evening meals start from 7:00pm in almost every restaurant except Azures Cafe (limited selections) which is a rather late starting time and ensures the meal rarely finishes before ~ 8:30pm.

Now to the main Scenic Bar, all the mixer drinks tomato juice etc were kept on top of the bar at room temperature, so I will describe a Bourbon and Coke mixed drink. First get a tall glass fill it to the brim with ice. Put a few glugs of bourbon in the class to ~ 30% mark (no measure used) now pour in some warm coke, the coke froths like crazy the ice melts rather quickly and waters down the coke which is now flat and I now have a strong bourbon drink with flat watered down coke. The worst mixed drinks I have ever been served in living memory (69 yrs). Chatting to the bar tenders revealed that not one we spoke to had attended a bar waiting course and had just learnt (or was trained) on the job.

I offered some tactful negative feedback on the bar issues (warm mixers) to [Name Removed] who was I think catering/general cruise manager and to his credit within 15 minutes of my complaint my next drink ordered was with a cold mixer, very impressive implementation, but over the next few days things slackened off again and there was a drift back to the old habits.

We took a tour of the engine and control room with the chief engineer and we queried about the power, but when asked if it was single or 3 phase the reply was it is 690 Volts asked if it was DC or AC we got the same answer it is 690 Volts (we noticed 60Hz (AC) on a screen so we had a partial answer...).

The boat is classy, the suites are well appointed and comfortable (except the deep lounge), the staff often address you by name - impressive, the helicopters are world class excellent but I was feeling a bit underwhelmed on disembarking compared to our Scenic River cruise from Budapest to Amsterdam from a few years ago, which we would (and will) do again soon. At the Bay of Islands, the Glow worm caves and the Kayaking excursions were both described by attendees as terrible, the lunch cruise though was excellent and well run.

One excursion we booked for months in advance we were told that the excursion was cancelled for the second group, we asked how many were on the second group and were told "2" - just us!! We were not even notified. We found out accidentally as we were organising the vouchers for the excursions a few days after boarding. After telling them how disappointed we were and feeling let down by Scenic, amazingly (to their credit) suddenly we were on the excursion. In the end unfortunately I could not do the excursion (or the next 3) as I was gifted a case of what I believe was Covid from another passenger. I was so sick I attended the medical rooms on the lowest deck and asked for a Covid test and was told there were no Covid test kits on board. I guess then no one can try to claim refunds etc due to Covid - or am I being too cynical? So ~ 5 miserable days (self-confined) spent in my cabin

Our Butler "[Name Removed]" was excellent polite and helpful, but some explanations on how to open a very difficult door to the balcony, how to adjust the shower temperature, a brief demo of the lights functions would have been great. Along with info that musical notes randomly playing over the PA actually means there is a message at the front desk for you.

The cabin PA blares out a very loud volume sometimes for repetitive NZ government warnings and other uninteresting things, other days when addressing information about the days excursion you had to open the cabin door to hear the important info from the outside PA speakers as our cabin PAs were silent. I was also disappointed that when the do not disturb switch is used it did not mute the non important announcements blaring from your cabin PA - though in an emergency info should obviously override the muted feature ?

The boat has the ability to easily reach the claimed 6 star service but was a bit let down by attention to detail and some very lacklustre experiences. The staff were generally very helpful accommodating and of a high standard. I would not like to do this trip again but if it was free I would reluctantly do it just for the excursions on the North Island that I missed out on - my main reason for the trip as I had previously visited the South island. I wish it had felt more like $60K well spent.

Why I would not use Scenic Luxury Cruises and Eclipse!!! My name is Robert Wynne, NSW Australia, and I commenced our involvement with Scenic back in June 2013. My wife Eileen and I had 17 River Cruises, Canada, and Eclipse trips with them. In the case of the River Cruises, we always had the Royal Panorama Suites, so we always paid for the best.… Read more

After our Scenic Eclipse Trip June 2023 around Japan for 21 days, we decided to do a 21-day trip from Perth to Darwin commencing 3rd Sept 2025. We paid for it upfront over $76k in Oct 2024 plus took out Platinum Insurance Cover of $595 pp so we could get a guaranteed cash refund. All looked good until we went on holiday to North Island NZ for 3 weeks, 28th Feb. Midway through the second week, we had to fly back urgently as Eileen 84 years old was sick. Air NZ looked after us and had us back in Sydney on 14th March 2025. A CT scan on 17th March identified she had terminal cancer and was rushed into emergency that day. On 17th April she died. I advised my wonderful travel agent on the morning of 18th March that we would have to cancel the Sept Scenic Cruise. He contacted Scenic Cruise and requested the Cancellation of the Cruise. The same day a person from Scenic Cruise Esther Guttenbeil, stated that they would cancel the cruise but needed a letter from our doctor stating that she would not be able to travel from 3rd Sept to 27th Sept 2025 to cover the deposit refund. 19th March, a doctor’s letter was emailed to Scenic stating she was not fit for travel from 19th March to 31st December 2025, including the cruise dates. 20th March our travel agent confirmed that the refund was being arranged and I would have it a few weeks. 21st March Scenic Rebecca Laing advised that high volumes it would be processed in approximately 30 days. 22nd April asked my travel agent to follow up where the refund was. He came back stating he had spoken to Grace. She had stated she would her best to get back to him asap. He was hoping by next week. 29th April asked him again the status as it was over 43 days. He stated he would follow it up and forward a complaint to them on my behalf. 30th April, 12:50 pm I rang Scenic myself and was put onto Grace, who was right across the problem. She stated she would get her manager Melissa to ring me within the hour. Of course, there is no call from Melissa. My travel agent advised me that at 2:00 pm, he had received a call from Scenic and that the refund would be deposited on 1st May. As soon as he received it, it would transfer to my account. 1st May 2025 received advice from the travel agent he had received the refund from Scenic. It took 45 days to receive a refund. It would have been longer if both my travel agent and I had not kept harassing Scenic for action. Lastly, not once did Scenic return my call.

Well done, Scenic. I would not recommend you now.

Robert 2nd May 2025

We had booked a Scenic river cruise for 2020, which was cancelled due to Covid. Scenic would not refund our deposits; they would only issue credits. We ended up doing a NT/WA tour instead in 2022, but I had to leave it halfway through because I caught Covid. Again we received minimal "credits" for the half of the tour we were unable to complete.… Read more

To use those credits we booked that second part of the NT/WA holiday for May 2025. Scenic cancelled that tour so we had to choose another date. My husband has since been diagnosed with prostate cancer and has to have surgery, making the new date for our holiday not viable. Scenic told us that we could change the date of the holiday but that it would cost an additional $1000+. Being tired of throwing good money after bad, and the impending cost of surgery, we decided to cancel. Now we have been advised by Scenic that of the $5000+ we have paid, in addition to the credits they hold, we will be refunded <$500. This company is ridiculously expensive anyway, but this is just too much! STAY AWAY FROM THEM, UNLESS YOU HAVE BOTTOMLESS POCKETS!!!!

Tour from hell – Booked the Canadian Rockies, Alaska and Arctic tour with Scenic starting in July 2024. This was a fully guided tour starting in Victoria, Vancouver Island and ending in Fairbanks Alaska. The first leg of the tour was by coach where we travelled east to Banff, via Whistler and Kelowna. We were scheduled to travel via Kamloops and Jasper after… Read more

Whistler, however due to forest fires, we were routed back to Vancouver and followed a more southern route. After Lake Louise, we boarded the Rocky Mountaineer for a great journey back to Vancouver. At Vancouver, we boarded a Princess cruise up the Inside Passage to Anchorage, We then boarded a train which took us to Denali Natl Park where we experienced a day excursion into the Arctic Circle. Overall the tour lasted 31days. This was not our first tour with Scenic as we previously travelled from Amsterdam to Budapest on a river cruise which we gave 5 stars. We therefore had expected this tour to be of high standards, at least to match the high price. Regrettably, we had the Tour Guide from hell. This person was the laziest and vindictive tour guide that you could imagine. His commentaries were jumbled with facts, his parting with information was deplorable. For example, were we never given his phone number or even room number whilst travelling. When some elderly ladies complained to him about disjointed information, he told them that they were disliked by the other persons on the tour, which was totally incorrect. When entering a new town he pointed out the local Irish Pub and bottle shop, but nothing to do with say a chemist, doctor, post office etc. At one point the keycard to a hotel room did not work. The guide passed as were were attempting to try the door card. I told him that the card did not function and his response was "excellent", and he walked away saying "you will have to get the bus to the reception area and arrange for a new key". Another time, while awaiting the arrival of the Rocky Mountaineer train, we asked when the train was due. He told us that he did not know. When asked again, explaining that we had arrived at the station at a predetermined time, that surely he had some knowledge of the train schedule, his response was "I am a Tour Director, not a train driver" Whilst on the ship for the Inside Passage, he advised that he would be available only for 30mins each day in a certain area of the boat should anyone require assistance. There were many such issues with this guide, however, to summarise, this was the Tour from Hell . We even had an excursion cancelled, but no refund offered. If anyone has done a River Cruise with Scenic, do not expect the same level of service from a land based tour.

Portugal give it a MISS – Just returned from a Scenic Cruise of Portugal if you have a mobility issue DO NOT DO PORTUGAL it has steps hills and I spent all days but 3 in my cabin as I could not go up top as it rained so could not do excursions as ground was slippery just a waste of money Scenic is a very good company I have travelled with them a number of times I give… Read more

them 100% plus in customer service BUT IT WAS THE COUNTRY PORTUGAL do another country with Scenic and enjoy .

Not 5 Star – We booked a Scenic river cruise from Budapest to Amsterdam on the 14 August 2024 and we were very disappointed. Scenic do not live up to their advertising, in their adds they say when you get to a town you will get a map to show you were to go and also you will get a GPS device to help you, we did not get either. Our breakfast was no good… Read more

because the plates were ice cold, so when you put food on the plate it was cold straight away, so we never had a hot breakfast. The cabins were small, not like they show in the adds, information on the next stop was from the cruise director in the evening, it would be better to have a printed versions. All together the ship did not in our opinion come up to 5 star. We have cruised on 21 Princess cruises and they are well ahead of Scenic. It was a disappointing cruise for us.

totally lacking in after sales service! – when the Iceland volcano exploded in 2010 it left us stranded in Singapore although 2 of us were booked for a 3 week prepaid Scenic Cruise on Rhine for $11,000 each. Singapore Airlines & our Insurance were wonderful, Scenic Tours left us totally in the lurch, no contact, no counter offer, but still spending thousands of $'s on advertising! worst travel company ever for customer service = ZERO!! Show details

Ripped off – May 2024 Ripped off by Scenic River cruises! We booked an extra couple of nights in Amsterdam at the end of our cruise thru Scenic - (should have booked privately.) They doubled the accom charge with us paying over $1000 per night at dbltree hilton Amsterdam. The hotels own site does not have rooms this expensive for a couple. We have virtually… Read more

paid for 2 rooms. Scenic advised thats the price and the matter is closed. Bring on the class action! The food was like eating at the local RSL, boring, repetitive and cheap- no ultra luxury there. Tours were excellent and staff were great but dont believe the Ultra luxury tag, its not that great.

Why pay full price ? – Scenic Eclipse Cruise of the Kimberley’s was fabulous. Won’t do business again with them as we paid full price for our expensive holiday while others received massive discounts and better accommodation on the ship , we felt ripped off which took away from our holiday . Don’t ever pay full price for Scenic tours !! Show details

Poor customer service – I have had to ring four times over the last two weeks for final travel documents, wasting many hours of my time. waiting on the phone for my call to the answered. On Friday I tried to lodge a formal complaint with them. 50 minutes on the phone waiting to speak to a team leader only to find that when I was finally connected to one, I got a… Read more

voicemail at the other end. I left a very angry message for someone to call me. A team leader finally rang me advising that documents had been emailed to me. Not true, I had been checking my folders regularly and had not ryeceived them and neither did my travel companion. She then emailed them to me only to find that they would not open, nor could I print them, Almost a hour trying to fix the problem with the team leader I frustratingly stated that I refused to waste any more time on this matter, and sternly suggested that the documents department print them out and courier them to me. She advised that it would be done by the following day. Not so. Eve of departure, I am still waiting. Needless to say, I will not be travelling with scenic again. You need to pick up your game scenic and stop treating your customers with indifference and contempt as if they don’t matter . Well, I have news for you , without customers, you don’t have a business just remember that. Your level of Customer service sadly does not match the prices being asked for your holidays. It is merely third class and totally underwhelming. Having read many of the poor reviews on this site, it is disappointing that no one from scenic think it necessary to provide a response to these reviews. But then again, I’m not surprised, as this just supports and validates what customers are saying. APT, here I come for my next vacation.

Why doesn't Scenic answer phone calls? – Information for visa application. I needed to know the name of the hotel we were to stay at to complete an application for a visa because that information wasn't on our itinerary. No-one answered our initial or follow up calls. We then asked our travel agent to contact Scenic expecting Scenic would have a dedicated line for agents to call. No-one… Read more

answered the agent's call either. Two days later we finally had the answer to our question and with the visa finally in hand set off on a third terrific trip with Scenic but it will be my last with Scenic. Trying to communicate with the company was just too stressful.

Generally hopeless cruise organisers – We have tried to rebook a trip on the Scenic Eclipse following two cancellations over two years due to Covid. What a task! Rang the 138128 number and got somebody in Fiji. What an experience! We spent 11/2 hours speaking to somebody whose knowledge of English was at best marginal. We got to the point after numerous on-hold stops that he did… Read more

not have a clue what he was doing. Decided to hang up and take it to a Travel Agent and see what they can do. Looks like they have taken their call centre offshore with the usual consequences - poor training and service provide. Reminds me of Qantas, and we know where that has gone with them.

A Company with No Ethics - Dont Deal with Them – Like many others, some 3 years on from multiple cruise cancellations and empty promises for a refund of cruise payments, Scenic continues to make empty promises and make it very difficult to contact them regarding the issue. They dont answer emails and ther customer service (if you could call it that) just flick you on to there worthless refund email address. Show details

Give us our money back 3 years and counting! – Purchased a package from scenic for Alaska in 2019. Paid extra fee to protect our deposit with scenic, they suspended our cruise because of covid and in 2020 offered a FCC or cash back after June 30 2023.. yes 3 years later.. I had been onto scenic telling them we wanted a cash refund, we had paid extra for the protection of our deposit but they… Read more

wouldn't budge.. they did confirm that they would finally refund our deposits on the 15th july 2023 but we would have to wait another 60 days for the payment to arrive !! Really, the 3 years was not long enough !! Well the B S continues and I have not received a refund to date.. i now have to complain to the ACCC and i will be speaking with a current affair.. these business take our money and then treat us with contempt. As a regular cruiser you can imagine how I feel about scenic and let me tell you I don't mind sharing my experience with anyone who wants to listen.. I had flight booked with scoot Airlines around the same time and had my refund very quickly.. Scoot are a company you can trust.. I don't trust scenic and will never use their services in the future..

Very poor customer service - none! – Originally booked a tour on Scenic Eclipse, paid deposits etc but the ship was not built in time for our cruise and ir was cancelled by Scenic at very late notice. Booked a second cruise, paid deposits however it was cancelled due to COVID travel restrictions. Asked for a refund of deposits but it was refused. A cruise credit was given instead.… Read more

Recently contacted them after several no responses to emails to get my $4500 deposit back. Refused until 31 December 2023. I told them If it was not returned to me before then I would never travel with them again. Refused to return my deposit. This experience was over a period of 5-6 years. Absolutely the most arogant business I have ever dealt with and I am proceding with complaints about this company and their processes with Australian NSW Fair Trading. I will never cruise with them - let them calculate the dollars lost to them.

Sneaky extra fees charged – Paid for our 2024 Seine River cruise to find we have been charged foreign exchange fees. Quoted in Australian dollars, paid in Australian dollars. Never any mention of needing to pay a foreign exchange fee. Expected the 0.8 CC fee but this is not on. So sorry we have booked with Scenic. Show details