I purchased an expensive monitor from the Clayton store and picked it up in person. In hindsight I should have inspected the box carefully but I was in a hurry and having dealt with this company for almost two decades I did not expect to be deceived. I paid for a new monitor but got a repackaged one instead. The box was not factory sealed but taped shut with packing tape. When I unpacked the monitor I noticed that the internal packing materials were loosely wrapped around the monitor. It would appear that I was supplied a refurbished or demonst...Read more

I used to tell people how good Scorptec are , now all i can say to them is that they are the worst of the worst in the industry . They treat their loyal customers like nothing when it comes to making themselves happy . I got a RMA card from them after MSI approved a faulty graphics card claim and it was scratched! They pocketed the money from MSI and gave me a USED card . Ontop of that they pretended to help fix my girlfriends PC and then stole it from her and claimed the original buyer charged back even though we had a written receipt and own...Read more

I visited a physical store two weeks ago and handed over $2000 with a promise that my computer would be ready for collection within 4 or 5 days and they would email me. After hearing nothing, I contacted them and was told that there were delays and it would take another week. After another week had gone by with hearing nothing, I rang again. Now I'm told that one of the computer components I need is out of stock and there is no ETA on its arrival.
In other words, Scorptec has taken my money but has given me no indication whatsoever about wheth...Read more

I purchased a MSI B450 Tomahawk Max on the 27th of July which arrived with a faulty RAM slot, meaning that the entire computer was unable to run. I was hoping to be entitled to a refund but the Aftersales Manager at Scorptec Clayton, Arthur said that I was only entitled to a repair after meeting him in person.

Timeline:

27 July 2020: The motherboard was collected
29 July 2020: Sent graphics card in for testing as I believed that it was causing the issue
25 August 2020: Graphics card was shipped back
10 November 2020: Motherboard was sent in for testing
20 November 2020: Fault was detected
9 December 2020: Refurbished motherboard was sent back...Read more

i ordered an RTX 3060 TI on Christmas day, i used express post, the item arrived within the 2 business days! the staff at scorptec handled my order so quickly and efficiently im surprised i hadent known about them before my purchase. it was normal price and great service, i cant complain and we need more companies like this, easy online services and legitimate. another customers only complain was a refund was hard to get started as their phone numbers are currently out of order, as long as you know how to find their contact even a refund only t...Read more

Bought a monitor that broke within a year. Tried to contact them for warranty as it was covered for 3 years, took weeks to get through. After taking in the monitor for 2 months they tell me nothing's wrong with it and maybe I should try more cables. Got it back, tried multiple different cables and ports, same problem. Another monitor works perfectly on the same ports and cables. Hardly ever picks up the phone, super slow even in person and never gets back to you about anything unless you hassle them.

After another 2 hours on the phone and fin...Read more

My experience with Scorptech was enough for me to never want to shop with the company again.

I placed about 4 enquiries through regarding a refund on a GPU (RTX 3080) that hadn't arrived in 3 months and there was no response. The photo attached shows their website had been partially disabled such that you could not contact them in case of situations such as these which is terrible customer service.
I was finally able to contact them directly by searching online for a store phone number, however, the fact that all my enquiries were ignored is t...Read more

anybody out there planning on buying a computer, PLEASE do not buy from scorptec. if you have any issues with the system they give you (and i had douzens) you will be absolutely screwed

put a lot of money into a custom made high end machine. 3300 bucks. after using for a few weeks, started to notice some issues. as months went by, more and more.
the computer didnt have the correct sound drivers installed. was actually impossible to switch between headphones and speakers with the default setup they gave me. managed to fix this with a lengt...Read more