Ordered my products and they were on my doorstep within 2 days! I loved that I could keep track of my order through the online account, it made the process stress free.

Great customer service, I went online, ordered a monitor for click and collect at night. Next morning was ready for pick-up. My experience was no glitches or delays in the process. Great work, if they keep this up, will definitely come back!

Ordered a custom built PC. All the quality in packaging and putting the system together was well done and it looked great, ran easily without any hassle and is a beauty.
Shipping on the other hand. I was told if I paid $90 extra i could get it delivered on a saturday which I need as I work during the week and live alone. Only to find out the shipping company they used does not work Saturdays. Item was to heavy to be left at a post office. Could not be redirected to a relatives address, could not be delivered after 4pm. And once I took a day off work to be home for the delivery, the driver forgot it. So you end up paying extra to do the drivers job for him and collect it from the depot yourself.

The customer service team has been unnecessarily rude and unhelpful. I have been patient and kind as I understand that this is a difficult job.

I would never ever purchase anything on this website, I will suggest that for your sanity, you do not as well. This has nothing to do with the products but the people in your company. An absolute disgrace.

I wanted a new computer for gaming, but didn't have a tonne to spend. I also didn't want to put it all together myself so I went for one of their pre-builts. I totalled the cost of all the parts and I was surprised that it came to pretty much the same price for individual parts as it did the pre-built PC. SO HAPPY. It runs everything perfectly and is SO fast. It was sent via courier from VIC to ACT in a day.

i bought a Distro plate from these guys plaid express order was processed and posted within a day was shocked by the speed was so happy with the service i order a 3080 from you guys as well communication was very good for every step they took

Customer service is lacking, three of 8 items needed to be returned for defects, and it was such a hassle to get anything done for each of the three items. I would not recommend them and will not shop with them again.

Website states they accept returns within 5 days if unopened, but they wouldn't let me upgrade to a more expensive keyboard citing covid concerns. It they were so concerned about covid spread they shouldnt be operating at all.
Will never buy from them again.

First time buying from Scorptec and not impressed by their customer service. Not offering a 14 days return option for a unopened online purchase is pretty average customer service during a pandemic.

Worth spending the extra money from JB Hi-fi or other store.

Purchased a monitor after calling ahead to ensure they had stock. They said yes and it will be shipped within days. I purchased it. After weeks of getting on going automated emails pushing back my order I get another email saying it's now a whole month away. The lies are infuriating and I worked from home with a tiny screen waiting for weeks for a big one to now have to wait nearly 2 months. They seem to not care at all. Don't sell monitors if you don't have stock and don't lie about it. Really simple.

Ordered a $500 graphics card only to have a worse gaming experience due to the new card highlighting issues with other components that need upgrading.
As the graphics card is not faulty Scorptec will not entertain a return even for a credit note for another purchase.
Customer service response was terse and unsympathetic - can’t change your mind.
So - make sure you do all your research and are happy to take a risk of incompatibity with your setup.

Back order purchase with changing ETA due to COVID, all I can say as it hasn’t arrived yet is their communication platform is top-shelf & they’re good at keeping you up-to-date

Son spent his 21st Birthday money ($2600) on products to build computer. Pins did not align and when trying to fit together, they broke. Scorptec aren't interested. Son can now not build unless he pays another $600 to replace part with broken pins. Unfortunately, as a uni student, he doesn't have spare cash sitting around! Nor does anyone else. Thanks for ruining his 21st and wasting everybody else's money Scorptec. No customer service at all!

Irrespective of delivery times at the moment, they are also slow to dispatch from their warehouse. I ordered on Saturday night and it got dispatched Wednesday after 5pm. On the other hand I ordered from Centre Com also at the same time and it was ready the next day, Sunday. Wish there was a dispatch ETA when you order.

The Scorptec Macquarie Park team are organised and responsive.

I did have one issue with a miscommunication where they accidentally cancelled an order, and sometimes their supplier's ETAs aren't particularly accurate (mostly because of the COVID issues).

But at all times the team has been helpful and patient when I've contacted them online or on the phone. When I have had an issue where a refund was required, they've been very prompt to process (especially compared to other retailers whose accounts departments take 5-7 business days to even process a refund).

I absolutely highly recommend the Macquarie Park store, especially when they have items in stock.

Wrote a harsh factual account of my experience, that included Intel Philippines, an hour ago, now deleted. Half an hour later I got real Phone Calls from both parties both supportive after days of trying to buy a NUC cable. All resolved at this stage, Unit being taken back under warranty, waiting for DHL collection info.

Sales staff made a mistake on the dating of my invoice, which meant my order didn't qualify for the promotion which was a huge reason I bought the product in the first place. That's fine that happens, but 6 weeks later I have sent 10 emails, spoken to 4 different people and done the live chat 3 times, still no answers about fixing their mistake. Absolutely zero attempts to reach out to me, I was doing the chasing every time. Terrible, terrible, terrible service. I have warned everyone I know not to shop there because of this and that is a few thousand dollars a year so good job.