Scorptec Computers

Just hope you never have to try to return anything. After being denied a refund on a char that arm rests broke. We had a monitor blow up and then they repaired it and said this is, in line with expectations for minor problems and wont be refunded. Gg wont be shopping here anymore.

Bought a Gigabyte Aero X16 laptop in March. It started failing in April (kernel stack heap error or some such). I am a single mum with two boys with complex health and mental health problems. I heard nothing from Scorptec until 6 weeks later, by which time I had figured out how to reinstall windows myself. However, it is doing it again now… Read more

(August) resetting every day and sometimes showing a VRAM error. I don't know what any of this means but it sounds like a warranty claim to me. However, I can't get any response from Scorptec's phone numbers. You just get put on hold then hung up on after 5 mins or so. Web forms have finally resulted in a link to get the warranty form working, but they sure put roadblocks in your way.

Scorptec is the absolute pits! I've been a customer for a number of years and always thought they were a step above other pc retailers. I recently purchased a rx 9060 xt GPU from their online store. Long story short, it was severely faulty, resulting in uncontrolled power draw, and putting my PC at risk. I submitted a warranty request, and I… Read more

was told it would be 2 to 4 weeks after being received. Fast forward 1 month, and I haven't heard a thing from Scorptec. I tried messaging on the warranty ticket multiple times, and had no response. I tried calling their warranty team, their phone just auto hangs up after a few mins of on hold.

I end up having to submit a new request for assistance, at which point I just receive a refund. To add insult to injury, the refund is not to my payment method, but to their in store credit that can only be used by email or phone. There is also no acknowledgement of the amount of time I've been waiting for my warranty, or the fact they have absolute garbage customer service.

They've lost me as a customer.

The start of it was a bit of a downer as, due to computer stocksystem brainfart, it turned out that the store did not have enough of memory sticks I was after. However the guys managed to have missing stock sent to to country Victoria, so I had… Read more

notification of delivery within 36 hours from leaving the shop... best of all Scorptec paid for the delivery... great effort and outcome. Thank you Scorptec

I swapped my FHD monitor for the Gigabyte G27U 4K monitor from Scorptec in Silverwater of which my experience has been very smooth. The staff were friendly and efficient. My click and collect order was ready in 20 minutes. I mainly use my setup for work and for this the text is extremely crisp and refresh rate makes user experience very smooth.… Read more

When gaming, the monitor excels in making games look beautiful, especially compared to my old 1080p monitor. I've spoiled myself with 4K and now find it's hard to go back to FHD. The colours give a reasonably good pop which combined by the 4k resolution gives a good experience. In other ways, I've tried out 240hz from another monitor and cannot tell the difference between the 160hz on the Gigabyte or 240hz on my other monitor. In this sense, 160hz is a great option and past this is mostly diminishing returns. The monitor has a good amount of brightness, almost too much at times which is a good thing in my opinion.

I've found the monitor stand is mostly sturdy. Depending on the table, it is easier for the monitor to wobble especially compared to some other monitors I have tried. The stand does have excellent adjustability which is good for my desk ergonomics.

I have found the blacks can look a bit greyish at times but this is as expected for a budget IPS panel. I also find the HDR to be a bit gimmicky. It works but at times I prefer to leave it off depending on the content I'm viewing. On other monitors I've tried, even for similar price points, I always leave this option on.

Overall, I'm very pleased with the Gigabyte G27U 4K monitor. It is a massive upgrade for a small price and is priced hyper-competitively in a space where monitors are all price-conscious for the consumer.

This was an incentivized review.

It was amazing, it came in quick even during the easter holiday it came in like 2 days after th e holiday finished. I put an ethernet cable in it. That was pretty cool. Before i put the internet thing on it idk it worked though. Now i can play video games for example

Fantastic customer service. I changed my order a couple of times and ultimately had to cancel the parts I ordered due to personal circumstances. They were amazing the whole time. Intend to order next year through them. Show details

I used to be a regular Scorptec customer when they had a store near my home. Their prices were good, and I was generally happy with the service there. After that branch closed, I started dealing with their online team, and the experience has been completely different. Replies to emails and support tickets regularly take one or two weeks, and… Read more

sometimes several weeks. With warranty tickets, I would often receive an automated message asking whether the issue had been resolved before anyone had actually replied to me. Responding would then start another long wait.

My last warranty issue became unnecessarily slow and complicated. After I complained about how it was being handled, they rejected the warranty claim and returned the faulty item to me. Every message during the process took another week or two, which made the whole experience extremely frustrating.

I was a loyal customer for years, but I will not shop with Scorptec again. There are other computer retailers that respond much faster and are far more helpful when something goes wrong.

No warranty service. I got a faulty PC from them. Upon return, it took them 2 weeks to confirm it is not turning on and send me a WRONG replacement at half price without compensating the difference. I tell them the replacement is not as expected, they provide an incompetent irrelevant reply and just close the ticket. I raise another ticket just… Read more

directly pointing out the replacement is wrong and ask to refund the difference so I can fix it myself. They start technical troubleshooting instead of just checking their papers to see the product difference. Overall 1 month passed and I don't have what I paid for.

Extremely disappointed with the customer service that i received from Scoptec Clayton Victoria. I returned a faulty GPU under warranty which was deemed to be overheating. I was then told it was being sent back to manufacturer for more testing. Upon waiting 4 weeks total i got told i had the option to be given a "refurbished" card for replacement… Read more

or wait for manufacturers verdict. But a new replacement or refund wasn't an option due to the fact that my card was to have considered a minor fault.

I'm pretty sure the last time i checked overheating isn't a minor fault, and the fact that i jumped through all of your hoops to be given second hand trash is disgraceful. I've since purchased a new replacement from one of your competitors and will now be re thinking if I'm to ever shop at Scoptec again.

Bought and paid for a cpu mobo bundle paid postage insurance through scorptec package arrived damaged cpu or mobo installed professionally and wouldn't post no visible damage tried going through insurance with the postage company only to find out scorptec didn't pay the insurance with the carrier and refused to fix or replace the product went… Read more

through a PayPal claim to try and get the money back but they refused.

Scorptec refused any liability and after months of fighting I still have no solution.

I will personally never trust this Company in future.

Poor customer support and communication, I purchased a Asrock B850 steel legend motherboard, wanted to return it, it's brand new unopened, I had learned these boards have been frying amd 9000 CPU's and I wasn't interested in playing russian roulette with my 9800X3D, especially considering this is replacing a intel i7 14700k and motherboard, this… Read more

is a out of the frying pan and into the fire scenario.

I tried contacting them and explaining the situation and said I'd be willing to pay delivery as well as purchase a different board one that was $100 more expensive meaning they'd make a bigger sale and be able to resell the Asrock board, I got nothing but radio silence.

I told them I filed a report with the ACCC, and then they responded, the message was strange kinda passive aggressive, they made a comment about my ACCC report

"If you still think that an ACCC complaint is still necessary for this request, we won't stand in your way of your perceived rights."

I'm like you don't have the capability to stand in the way of customers rights, such a strange response.

Although I believe in my situation it would be considered change of mind and the ACCC most likely won't do much, I'd have to use the board and wait for my CPU to die before they'd help.

Although I recommend anyone who has a defective item within warranty to contact the ACCC and file a report you owe it to yourself and the customer after you, don't let them get away with dodgy business.

I asked if I could drive in to the store and return it that way, as there's a store 40 min away, figured the process would be quicker then sending it to Victoria, got no response, was going to call them and confirm I could do this, but after reading all these negative reviews I think I'm gonna cut my losses, I could return it to these guys they'd probably just take the motherboard resell it and not refund my money, their that maliciously incompetent.

I've already bought a different motherboard from computer alliance a store with a much better reputation, wouldn't recommend buying from scorptec.

I purchase a Synology NAS and two Synology drives off them to see that less then two weeks later, they were selling this exact bundle for 30% less. Be aware of their statement to customers is basically tough luck. They will not honer price matching for discounts offered by them, even if the product goes immediately on discount after purchase.… Read more

This policy is pretty outdated in 2026. Most mature companies will honer the discount up to two weeks after purchase.

I would not have confidence purchasing off them again knowing that i was getting a fair price

My laptop is still under warranty (purchased from Scorptec). I went to the South Melbourne Scorptec site to assist with an issue after the latest Windows update. The initial person was condescending and totally uninterested in helping me. All he wanted me to do was box-checking, and to fill out a PAPER form to submit a service request. If I filled… Read more

out the PAPER form (apparently, even if you book a service online, you still need to fill in the PAPER form >.<). Once I submit the paper form and hand over my laptop, a technician will review it within approximately 5 business days. Great! Who can function without their primary device for 4-5 business days. Another service person joined the conversation and then added their 2c worth about "hardware issues". It was definitely not a hardware issue.

I then left the store and searched for other tech support available. I found Geeks2U. Within 2 hours, the issue was sorted!! Geeks2U arrived promptly, and the geek (Moksh) fixed the issue within an hour. He was professional, punctual, friendly, and super helpful (explained everything he did without any unnecessary tone), and he fixed the problem. My suggestion is to buy your devices from Officeworks and then get the great Geeks2U to help with any after-sales service/issues.

I will definitely not deal with Scorptec again.

I lodged a warranty claim for an AOC U34G3XM/EU monitor on 9 January 2026 and returned it in person on 12 January. The monitor was then held for approximately two weeks before even being dispatched to the manufacturer. During that time, I was without a primary work monitor and received no clear timeframe or structured update. Across the entire… Read more

process:

Calls were not returned.

Questions about diagnosis and repair details were not properly answered.

No clear escalation pathway was provided.

No defined resolution deadline was offered.

Replacement options were not meaningfully discussed.

Store credit was applied before any agreement from me.

Only after I cited the Australian Consumer Law and formally rejected the goods did the matter move toward refund. Even now, I have not received the refund — I have simply been told it will take up to five business days.

From initial report to projected refund, the process spans roughly seven weeks.

This was not a complex claim. The fault was reproduced by the supplier. The issue was delay, poor communication, and a complete lack of ownership.

At no point did I feel like this was being handled with urgency or basic customer care.

I will not be returning.

Stay away from them. Faulty products, support team don't do proper testing and lie to pretend that they did. You will never get replacement nor refund on faulty products. I bough tablet from them, it had multiple issues in the first week, when I took it to them they said that they tested it for 23 hours but the acceptance to test and the rejection… Read more

were dated in the same day (lie number 1). They said that they couldn't test SD card related issue since they didn't have one to test with!! A company this big and doesn't have a $10 SD-Card!! (lie number 2). They also refused to put what they said verbally in wiritng (a confirmation that they are hiding something and they just don't want to replace nor refund). If you still want to go with them, expect dodgy treatment if you face issues with the product you buy.

Dishonest company. Ordered a wrong part but only realised after it was sent off, requested a return and sent their package back before opening it (at my expense). They went on to claim that the box and product had been opened and are pushing for a 15% restocking fee. Don't recommend but, if you want to deal with them, document and photograph everything. You should also video the opening of the package just in case. Show details

Purchased a Yealink handset for $269.00. It did not note in the specs it wouldn't be compatible with an NBN modem. Had loads of issues trying to get the handset to work (and issues with NBN itself that delayed me in being able to test the handset properly). Made contact with Scorptec within the 30 day return window to ask if the handset was… Read more

compatbile with NBN modems and they directed me to raise a ticket directly with Yealink's IT to confirm it wasn't compatible and then look at a refund or replacement handset. Made contact with them shortly after getting confirm from Yealink it wouldn't work on NBN to be advised by Scorptec 'your out of the 30 day window and you dont have original packaging'. The packaging I can accept (would have been handy to know this earlier though rather than wasting my time) - but outside the 30-day window was because of the run around Scorptec sent me through.

They take order and give a false info on webpage stock is available, then keep sending new ETAs. I picked Scorptec over other store, as they have order in stock. But no, seems like it was trick to gain my order. Now others stores have stock as well, and scoeptec not responding to my messages and not updating when my order is coming . Poor customer service with not so nice approach.