Scott Park Homes

Do not build with this company – Do not build with this company Please beware of this building company. From the start of my build to now, I have not had a good experience with anyone from their organisation. I built a house with them in 2018, and now, in 2024, I have been informed that a crack in the render at the front of the house has caused terrible water damage to my… Read more

ceiling that will cost thousands of dollars to rectify. I did not know that there was a crack in the render until the water damage became apparent, which means it had been there for quite some time, causing internal damage all through the walls without me knowing it was happening.

When I reached out for help, I was told the house was no longer under warranty by one week. This was clearly an issue that occurred within the warranty period, but as I was very bluntly told, it was my problem now, not theirs.

Please do not build with this company. They are really rude, really unhelpful, and clearly don't care about ensuring the sustainability of their workmanship.

Build Stage: Post-Construction Construction End Date: August 2018

see my B1 Homes review – We have called out one of this groups dishonest practices. Of course we cannot name the person who did not even respond to our complaint. There you have it. A name in a brand. Show details

Ceiling collapsing – My ceiling collapsed due to poor workmanship according to our insurer but home group WA who has taken over Scott Park homes refuses to fix our ceiling. They have also blocked any future emails from me after responding to my concern initially. I’m just glad my 3 year old daughter was not hurt. Stay away from Scott Park group!! Show details

Bad never gave me notice for one year review – I built with Scott Parks home about one year and three months ago. I had forgotten that I was supposed to have a 12 months review. When I remembered a problem on my driveway and asked them if this could be fixed as there was a dent in the driveway and when it rains the water would flow out into my garage. I emailed Scott Park homes 101 they said… Read more

it has been a year and it's expired now. I never got notification of a 12 month review. Scott Parks states "however it remains the Homeowner’s responsibility to contact our office should they wish to have a 12 month inspection carried out. Unfortunately this warranty has now expired." I think this is crap they should of at least notified me close to 12 months. If they had notified me then I would have remembered the issues with my driveway. This company will wash their hands and run. I will never recommend or build with Scott Park homes 101 again (for all the first home owners).

Avoid Homegroup – We built with this company when they were Scott Park. I think they changed their name to escape their bad reputation, but the company is the same. For three years we have had guys coming back to patch up (but never really fix) terrible cracks in our walls and tiles, our outdoor area ceiling is falling down, mould in eves and ceilings leaks in the… Read more

roof. It goes on and on. They fight you every inch of the way and every little thing is too much trouble.

You will regret it later.

This company will take your money and run.

Avoid Homegroup WA at all costs – Delay after delay after delay. Everyone on my street received their land titles the same week, by the time our slab had been poured (8 months after contracts signed) everyone on our street were already in their finished houses!! It has been 7 months now since slab down (15mths total)and still waiting for a completed house. Absolutely pathetic. Any… Read more

complaints made fall on deaf ears. We already want to move house given this terrible experience! If we could we would get out of the contract and get our own contractors to finish the house. We are looking at legal advice as well as making complaints with relevant industry regulators.

None of the discussions in regards to estate requirements were passed on from sales rep to drawing team. Drawing team had not read any of the estate requirements meaning multiple drafts. It took 5 months for prestart, 8 months for slab down and now 7 month build time which is still going. Calling our homegroup WA contact they would say so and so is booked in for work today but when we go to the house there is no one there and no further work completed. Sales rep at the very start of discussions was nice

Warning! Please please dont build with home group wa.....Escape if you can – These guys are very very very slow on their paperworks, i don't know how my construction will be as we haven't yet started. It has been a long wait since we settled our land 7 months ago and nothing happened yet. They will laugh at you if you say they are slow and wont listen whatever you say... their managers wont take any phone calls as… Read more

they always will be in whole day meetings. i had enough and i am planning to camp outside their display homes so that i could save and warn other innocent customers.

Their $50,000 or $55,000 inclusion is a joke, i have tried adding up all the inclusions but i hardly got up-to $30,000.

Finally, they will rip you off during pre-start if you upgrade anything (floor tiles, stone benchtop etc.) which is not standard.

Very slow, Hidden costs

I would never build with Homegroup again, if my pad wasn't poured I would forfeit my deposit and cha – Signed with home group 10 months ago, and have only had a slab on my block for the past month and a half. They are so slow that I had to apply for finance agin as there start date exceeded the banks time frame clause. I have been told twice that bricklayers are going to start on certain dates and go to my block to find that bricks still haven't… Read more

been delivered. When I call my construction consultant I'm just given the run around and told another date, which still didn't happen. it's very disappointing to not see anything happening as we were told we would be in the house by mid 2014.

From reading the posts I believe that home groups advertising campaign has been very successful, however they don't have the trades people to do the work for the amount of houses they have signed up.

This means that everyone that has a contract with them has to wait, and the list keeps getting bigger and bigger, and the unfortunate construction consultants have to try to appease people by giving them false hope as to when things will start happening with construction.

At the end of the day this equates to huge frustrations and expense to the owner as I'm sure most people that sign up to build a house are either selling there own house or trying to work out when to finish a rental contract or want to get the build finished so the can start earning money for the property as an investment. The longer a build takes the more out of pocket you are.

There are earlier posts that talk of picketing out the front of Homegroup, my suggestion is get everyone together that is having similar difficulties with Homegroup to write details of their problems down and pass copies of that out to potential customers at Homegroup display homes. Hopefully if home groups sales drop then they will start to look after the customers they already have. And try to get their reputation back to what it was mid 2013.

I am very disappointed so far with the way my house is going and the service that is being provided, I would not recommend Homegroup to anyone at the moment. Great service until construction started So slow, don't respond to phone calls

Useless – Took our money for the "pre-contract" drawings and completely stuffed them up. We requested one change to their standard plan, which they claimed was a common one they had done multiple times, yet the resulting house was an abomination. On top of that they drew it up backwards, and didn't even bother minimising the dead side of the block. Then refused to fix their mistakes. Nice Looking Display Homes Hopeless and Incompetent

Perfect! – Our building commenced November 2012 & completion late June 2013 .After 7 months now of living in our new Scott Park/Home Group home we couldn't of asked for anything better. Must say our paperwork was a bit slow but we did spec our home up with various changes along the way so we just expected some delay.We have been extremely happy with all… Read more ·  1

work completed throughout the home.Had a slight hiccup with underground plumbing which was attended to immediately.Very happy with the salesman at Brookliegh Estate Caversham he always went out of his way for us & made some design adjustments to the home just as we wanted them.

This was our first time build & myself & hubby enjoyed every minute of the build. Friendly/helpfull salesman , office staff & tradies. Bit slow waiting for tiler to return to grout maintenance.

Don't build with Homegroup WA...unless you don't mind a wait – This is the 3rd house we have built, so we understand the process well. Homegroup WA have been incredibly slow, inefficient and loathe to even want to build our home. We signed up in Sept 2012 and the slab went down in Sept 2013. No matter how often we have voiced our concern, it fell on deaf ears until we sent a formal letter of complaint to the… Read more

building manager in Aug 2013, 5 weeks after the building permit was issued. He told me that the file had been 'lost' in drafting for 3 months and that they would try to build it as 'quickly as a display home' from then. Our pad went down on 16th Sept and a bricklayer still hasn't begun 5 weeks later. When I spoke to them yesterday, they told me a bricklayer was available but a Director had rescheduled that team to build another home instead and we'd need to wait another 1.5 to 2 weeks. I bet the owners of the other home haven't had to wait as long as us to get their home built. In fairness to the staff through pre start & pre construction, they have been friendly and helpful in their roles. On paper, it looks like good value. Yet to see a finished product. If their service is anything to go by, I expect building issues.

Good so far – So far so good - would be interested to hear any other reviews on Home Group WA. Would also like to know how long your build took, what type of design spec you brought at, and what your experience was like at pre start meetings including the service by the supervisors during the build. Any information would be welcomed. Thank you

Great Job, Great House – Built with Scott Park in 2011, selected their Grand spec house. Build quality was excellent, house was pretty much on time, overall a good experience with only a few little hiccups. We were late on the 6 months review (By 6 months) but they didn't argue just came out and fixed what needed to be done. Thanks SPH. The salesman explained the whole… Read more

process/costs upfront, the quality of the workmanship and the level of service. Like all builders I guess, when ever you take something out of the house the credit you get back never seems to match the perceived value

What a great house, wouldnt ask for anything more – We built with Home Group WA, formerly Scott Park Homes and recently finished. So far the house is great and I and my wife would not ask for anything less. Service was great and as soon as there was a problem it was sorted out. I would defintely recommend Home Group WA to everyone out there looking to build. We would not look back and are… Read more

looking forward to starting our new family in such a great home.

Thankyou Home Group WA Inexpensive, hassle free, great range

Shoddy work men – After a few years the ceiling in a large part of the house actually was collapsing & only held up by a couple of fittings,this was dec.2010, eventually got scott park homes manager out & he tried all excuses to not fix & told them builders reg board,then he blamed air con that the original scott park managers had put it. They did replace the… Read more

ceiling after being propped up with poles over xmas-imagine 3 little kids & dogs & cats!All house just been painted & they refused to repaint ceiling.

The Man doing ceiling broke the brand new floating wood floor when he dropped heavy items on it,scott park manager again refused to pay for it being repaired.

Less than 12 months later Ceiling again is collapsing.

very shoddy work,one would think after such a huge problem that they would fix it correctly.

stay away from scott park homes-they kept the name but the man scott park now owns redlink homes.I spoke to a manager who knows scott park & he said scott would not be able to help as he does not get on with the scott park homes managers-i can see why. bad managers,bad workmen Shoddy work, a nasty useless company

Excellent – Building with Scott Park Homes for my first house was a very pleasant experience. Not knowing a lot about building, i was given exceptional service, great advice and did not have one issue at all with anything over the building process. If something was not right, the supervisor picked it up straight away and had it fixed. The whole team at… Read more

Scott Park Homes in Bunbury were fabulous and will definately not be looking at building through another company at all.

No complaints or negative feedback at all.

Building commenced in late September 2010, Completion ealy April 2011. Great service, great price, flexibility with making changes

Terrible – I subdivided my block myself and new what site cost would be, I agreed to a provisional sum for anything else they could imagine and payed a $2000 deposit. after waiting 3 months for plans to be submitted to council, in a final quote the site cost had gone up by $15000 I asked the salesman to explain what this increase was for ..He said I dont… Read more

know ! i asked who would ? he gave me a name of their site costing man at the office ..He said that the salesman had left out this amount from my quote .. I said that this would take the amount beyond what my bank was prepared to lend me(with finishing cost).. he said Tuff luck (While eating his lunch) .I tried 3 more times to speak to someone else in the office, the receptionist put me through to empty offices with message bank ! (you cant get back to the receptionist from message bank) I Finally told the RECEPTIONIST that i Wanted to cancel our build , she said I would have to put it in writing .. I faxed it through imeadiately ! and was glad too !(What would it be like after i signed) I lost $2000 and to this day have never been contacted by the salesman or the office ever .. Nice floor plans Uniterested after they snatch your deposit

Bad – I was prepared to build with Scott Park but after many many weeks, my consultant advised me that Scott Park management were not prepared to undertake my project because it was too customised - this was a little out of the blue and they weren't prepared to enter any further discussions or negotiations. Pity as they lost my future business as well as the business of 3 other family members. Helpful Consultant Lead times

Terrible – We were very happy with Scott Park in the stages leading up to construction, but this soon changed after construction began. A few things started going wrong here and there, and it wasn't so much the actual mistakes, but the attitude of the builders and in particular the supervisor. He wasn't interested in any of our concerns and seemed quite… Read more

willing to accept poor workmanship. As another reviewer mentioned, trying to speak to someone in the office (rather than their messagebank) was very difficult. Overall we were disappointed that Scott Park didn't care terribly much about providing us with a home we would be happy with, especially considering it is our first home and the biggest investment we will ever make. Great sales and prestart assistants, nice designs. Terrible building supervisor, lack of communication, overall quality of workmanship.

Bad – typical of volume builders who take on too much work, and expect supervisors to manage so many homes none get the scrutiny they should during construction. So bad, when for no extra effort could have been so good. The sales team, design process, prestart were as expected with a high degree of professionalism. Our purchase desision was influenced… Read more

by the claims by the company of the use of artisans and highly qualified trades people. The company dishonestly trades on consecutive customer awards that are not related to the current owners, in fact they go back to when Scott Park himself was with the company.

Some of the trades were excellent but most were very sub standard, with the use of apprentices for tradesmens work.

Basic Australain standards are not met leaving many items of sub standard quality.

Trades treated the property with disrespect and a couldnt care less attitude.

My experience has been one of frustration and great dissapointment for what could have been an exceptional home.

Terrible – i will never recommend scott park homes. we we're willing to pay extra for quailty but have yet to see any profesionalism or quality. they made us feel that we we're paying a little extra for quality. signed up 28th of june 2010. pre-start 10th dec 2010. slab 26th may 2011. at look up stage and have been told 6 weeks, but we're not holding our breath.

Bad – This is the fourth house I have built in Perth, and won't be the last, but I will NEVER go anywhere near Scott Park again. I have learned my lesson, and have made sure everyone I come into contact with in my role in the mortgage industry knows of my experiences. If anyone from Scott Park reads this, I suggest you handle your service failures a… Read more

little better, because my experiences will eventually be passed on to hundreds (if not thousands) of people - very bad marketing. Designs are nice, salesperson was good, pre-start staff were also excellent. Nice specifications on the Grand range as well. Time - this builder is very slow! We signed up 12/9/09, and have yet to reach lockup stage. This is for a single story home pre-prepared block. The other major issues are rip-offs,quality and attitude after sign-up. They tried to charge me $5K for the earthworks, got quotes elsewhere all under $2K. Slab was too short, also missing a corner. They fixed the corner, but will do no more than plug the huge gap between the floor and the bottome of the front window with "a bit of angle". Did funny brickwork on the kitchen window NOT as per the addenda, then said "but that's the way we always do it" and wouldn't fix it. Used the wrong size lintel over the entry, didn't fix it until we pointed out we hadn't ordered an odd bit of metal sticking out into our lounge. As per previous posts, the building supervisor seems to be AWOL most of the time, and when you do catch up with him he is dismissive of all concerns. I have also emailed formal complaints and not received a single communication from management, even though I was told to expect a response. The great pity is that SOME of the trades have done lovely work - if they just got all of their contractors to actually read the plans and had a building supervisor and sales manager who actually gave a stuff they could do so much better.

Terrible – Would not recommend this builder to anyone.Great at the start but an awefull builder allround and have be in the house 2 monthes now. Sales staff were excellent! After pre-start it all went down hill. We went to the building site as offen as we could and were continually picking up on mistakes that tradesmen were making.On one instance the… Read more

brickies had put the door on backwards and had we not notice it would have caused major delays (wall being ripped down). The site manager was working off an old set of plans, which cause the front elevation to be wrong and my walk-in robe set up incorrectly(I could go on and on). Bad finishes throughout even if you have put the money down for upgrades. Continual problems with office staff not talking to each other. Charging us excess sand removal that was taken from our block to the empty block across the road. And we were given the keys when they hadn't finished the house.

OK – Scott Park are only just ok. Would consider them but would have to get on top of things and visit building site more often to ensure problems are jumped on immediately. I believe there are now more competitive builders out there. Good design for the price. Good minimum specs. Poor quality - eaves weren't level, missing hatch to ceiling,… Read more

insulation installed haphazardly, bathtub wouldn't drain, plumbing backup in bathroom which soaked into neighbouring walls causing mould. Took too long to build (2 months more than estimated). Tilers took ages to finish (fault of the brickies they told me, due to them building to the wrong height in the bathroom).

Paperwork a little slow, but brilliant quality house on a really speedy timeframe – We have just built a home with SPH. Although paperwork took longer than expected, once slab was down we were very happy. - It took less than 6 months from slab down to us getting keys - with no slip in quality. - Our site supervisor and customer liaison officer were absolutely excellent to deal with. - The quality of workmanship (particularly… Read more

the brickies, plasterers and roof liners) was really great.

- Our building inspector was very impressed.

- Costs of upgrades were very reasonable compared with what our friends experienced with other builders. Great quality house for a great price. Excellent communication once on site. The paperwork period was longer than expected.

So far excellent! – We have just commenced the process with SPH, we love our design (Grand Bayview) with changes like huge alfresco, outdoor kitchen, 6mtre 4.5mtre wide kitchen, increased size of bedrooms, increased laundry to add in a WIL. [name removed] our sales person @ Hocking - can not ask for a better guy to deal with. No crap, straight up, came to us due to… Read more

work schedules, got us a great price. Played around with the design until perfect nothing was a hassle. Nothing to date.

Excellent – THis was a very positive experience for my husband and I and we both agree that Scott Park Homes is an excellent builder. We would certainly build again with them. While building with Scott Park Homes took slightly longer than expected due to a busy year with the first home buyers all trying to build when we did the overall build with them was… Read more

fantastic. The sales representative was extremely helpful and we found the supervisor was great also. The end product is what we are so happy with as the construction of the house is almost faultless. We would definitely build with Scott Park Homes again. Other than the extra month it took to build than was quoted there was nothing to complain about at all.

Excellent – Great experience. Cannot fauly the qualty of service and workmanship. We did have some minor issues that were recified without question. A bit slow during pre construction phase but very thorough. Good communication with having people in the office you can call with any issues. I was recommended to Scott Park Homes by a friend and would recommend… Read more

to anyone. I have built twice before with other builders and only had hassels.

I will post again after maintainence period. Good wide variety of homes and good designs. Very competitive with pricing and usually have some good freebees. Good service from sales to handover. Cannot fault quality. A bit slow getting to site but in the end the home was ready when the salesperson said it would be.

Good – the slab went down in April this year & we are only weeks away from handover..i cannot find fault with anything as of yet...there are a couple of minor things which i will point out when we do the inspection ..will keep you posted The sales rep was polite, pre-start was easy & the staff in general are easy to talk to. Nothing to report at the moment, but watch this space

Excellent – This is our second time building and the service we have received to date far exceeds anything we were offered from our previous builder. Initially we delt with their rep at the Madeley display home and he was fantastic, knew his product and really helped us with design. We have just finished our pre-start meeting where they went though our plans… Read more

explaining everything to us. Then we were introduced to their General Manager! Last time we built we were treated like mushrooms. We are really pleased. Professional, friendly service without the harassment we received elsewhere. Nice designs. Nothing to report at this stage.

Excellent – Although we havent started building yet - we have only just gone through prestart - we have been really happy with everything, the admin and communication were great - lets hope the building stage it just as smooth! efficient, friendly staff that got back to us when they said they would, our sales consultant was wonderful and did everything he… Read more

could to help, after hearing lots of horror stories about prestart we were actually pleasantly surprised - no one pushed us to upgrade and add extras, they left us to make the decision. We were left wondering why everyone complained Nothing at this stage