Great place to stay
Definitely a great place to stay if experiencing Gold Coast for the first time.
Stayed 7 nights with unlimited entry to 4 Theme Parks & having Sea World right next door, was very convenient to do it over 2 or 3 days during our stay, specially with our young child.
We didn't have are car, so the concierge were very helpful in organising a 3 day bus transfer for the other Theme parks.
Never had any problems with staff, They were all very friendly & helpful.
Buffet Restaurant was fantastic, food was really nice & like how I only had to pay $1.50 year of age for my child.
However $14.50 is a bit over priced for kids chicken nuggets & chips + $3 for a drink & ice-cream in the other restaurant.
Anyway it is what it is!
Room was like staying in a coffin
Overrated, overpriced, wasted a good holiday. Booked their so called special for $1099 ended having to pay $2000. Tried to cancel next day and was told no refund. When asked about why it was so much more expensive was told school holidays surcharge and room upgrade. Geez hate to see the what the standard rooms are like cause this one was like being in a coffin. Probably ok for young families but would not recommend it to families with kids 8 - 12. Staff are average at best. Very disappointed.
Not accommodating for young large families!
My parents have stayed here many times and recommended I stay here. However, after planning to do a trip with my family of 6 (4 children under 5). I was told they do not have a room to accommodate for my family even though I was bring a cot for my 1 year old and bassinet for my 3 month old. I basically needed 1 room to accommodate for 4 people !
However, needless to say, they missed out on our money. We will be taking our business elsewhere as we will not be having our young children in a separate room.
Wish they would consider they young larger families...
We were given a disabled room. The bathroom was designed for disabled people. Water went everywhere when showering. The staff said the manager will contact me the next day but never did. Obviously they don’t care.
Resort stay 4 nights
Beds were comfortable but that is about all it had going for it.
No milk provided for coffee not even a free cookie like cheaperhoteks provide, ridiculously expensive laundry facilities, rude concierge, paid upfront for buffet at the restrestaurant and then found it also charged to the bill, just fortunate the restaurant had proof we paid but reception was abrupt and rude when sorting it.
Theme park food..had prime burgers, meat was like eating old rubber obviously precooked and reheated. Last stay here ever for us.
Pathetic rip off by Ian C
I’ve been to sea world several times and today 13/3/19 would have to be the worst waste of money ive ever spent. Paid full price $179 no rides working half the shows cancelled. What made it worst is it was my wife’s first visit and after talking it up I was shot down. Cost of entry is to enjoy the whole park so if half of it is closed charge half the entry fee. A complete RIP OFF and will never go again or recommend it to friends and family.
Was chased around the restaurant this morning by staff and then a manager stating i hadn't paid for breakfast making me feel and look like a criminal. Breakfast was paid for when we booked the rooms months before. No apology at all for their mistake. The cleanliness and attitude of reception staff is a whole other problem.
Waste of money!!
Waste of money. Whilst seeing the animals might be nice, it takes too long to find a spot to view them as everyone crowds around. Pushed in front of on monorail and no seats left. The staff are rude and very unhelpful. The rides arent open and no refund was applied.
I wish I read these reviews first :(
After a really difficult year including a death in the family I decided a holiday was exactly what our kids needed.
The whole experience has been issue after issue.
When entering SeaWorld resort (the lobby) it all looks very fancy ha! This is where the fancy ends.
Check in was pretty easy, and [name removed] the staff member was hilarious!
Get to our room, the floor clearly not vacuumed or
Moped, dead bug on the floor. The carpet stained.
The shower leaked the entire time. We had to have someone come up to replace tv remote as it didn’t wor...
- Verified customer
Long waits and thin walls. Can hear everything next door is saying.
Not a bit of care to help with disabled guest, apart from calling scooter company and the scooter company calling me , suggesting I ask for a different room. So at the end I spent so so much time trying to sort out something, that in another hotel would have not been as issue.
Just stayed at Mercure Gold Coast and the level of service cannot be compared.
We have just checked into
SeaWorld resort, went to the buffet dinner to find a caterpillar on my dessert. This was certainly not something ordered or wanted as a bonus extra!
I spent my first night in the bathroom feely quesy.
The icing on the cake, I specially asked for a ground floor near the pool room. I ended up with a 3rd floor room overlooking the car park nowhere near the pool. Being out 3rd time hear in 5years, I was hoping for some loyalty credit. To make matters worse, my father in law booked last minute and checked in at the same...
- Verified customer
Terrible Service at SeaWorld Nara Resort
Upon arrival at Nara Resort, was told my attendant that there were no car parks available. So I was told to park at the SeaWorld Carpark & a red SUV car would pick us up in 10 mins at the entrance to SeaWorld. 20 mins later, I phoned Nara Resort & was told that a red SUV (with SeaWorld on the side) was picking up passages near the entrance to Carpark. So, drive back there. 20 more mins later, rang Nara Resort again & a red SUV (without SeaWorld signage now) was collecting passages near the seal area of SeaWorld (where ever that was?!). After an...hour of waiting, parked my car on the side walk between SeaWorld & Nara Resort because it was faster to walk the 10 mins, than wait for any more incompetence. When I voiced my annoyance with the attendant, all she could say was it must have been a miscommunication!! Then finally carried bags to room. Ran a shower for my 5 yr old son, which lost pressure about 5 times during a 10 min shower. I kept having to go in there, so that more than a trickle of water cane out of that shower nozzle. Since I didn’t feel like walking out to the street at night with my son to look for dinner that night. Decided to get room service. The first call to room service rang out. Tried again, got transferred to reception, where they put me through to the restaurant, where the guy at the other end laughed at me & said we don’t do that, you need room service. Tried to call room service again, eventually got through. I ordered a steak for me, kids fish & chips, 2 desserts & a drink, which cost $90!! Ridiculously expensive!! & it took about 1 hour to get to us. Rooms were not sound proof, could hear the people next door. Rooms were very small for the price. Definitely will never stay here again!! The only thing that made this weekend away worthwhile, was that SeaWorld was amazing!!! The staff there are incredible. I will just never stay at the Nara Resort. Next time I will be finding a hotel somewhere else, after all, Nara doesn’t provide car parks for their guests, which I thought was the main reason you stay somewhere. Crap Resort.
- Verified customer
Loved it! We went there on a weekday so the park wasn't busy at all. There's so much to see and do, lots of cute mammals, shows and rides.
Took a video of our experience and some of the shows here: youtu.be/gubmt1amls0
Ok the rides were mainly for kids, but it was just a nice relaxing chill out day.
Resort lobby, motel room, rude front desk staff.
Served by an unfriendly and rude reception staff at check in.
We booked two rooms, both of them are old and tired.
One of the towel in the bathroom was not properly washed.
The old hairdryer seems dangerous.
Definitely not worth for the price tag.
My sons was discriminated and left feeling very upset.
We booked a Groupon deal, it’s a great deal. However, I have a son with Spina Bifida. While I made contact to let the resort know we were coming, there was no wheelchair as requested, but [name removed] was helpful enough to get that bought down from the theme park.
I checked my 2 sons into Kids club, making staff aware of his disability.
There were forms to fill out asking parents to explain the disability if any.
I went ahead and answered all questions as requested. When it was time to go to Kids club (my sons cousins already waiting in...
- ‹ Prev
- Next ›
Questions & Answers
I wrote a review after yesterday’s visit to sea world titled Pathetic rip off by Ian C. I would like sea world to look at redeeming themselves and offer half the entry fee back as only half the park was working
We were there last week and the theme park was sub standard. Rides not open, areas closed off, shutting early, needless to say very expensive food. Big difference to the park ten years ago. Then there's the accommodation side. i was treated like a criminal on the second morning by staff in the restaurant stating i hadn't paid for breakfast (they later acknowledge it had been paid) but no apology for being treated like a criminal.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.