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Sea World Resort & Water Park

Sea World Resort & Water Park

1.9 from 40 reviews

Reviews

1.9

40 reviews
5
(4)
4
(3)
3
(2)
2
(6)
1
(25)
  • Transparency
    1.6 (12)
  • Customer Service
    1.8 (16)
  • Trip Completed Yes (17) · No (1)
  • Ease of Booking
    2.7 (12)
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kierra

kierraSydney Surrounds, NSW

very disappointing

published

$260 for 3 adults we saw a very sad polar bear a fin of a dolphin and a handful of penguins
$18 for 3 pieces of charcoal fish and chips
and none of the rides were open
never ever going again and i will never recommend anyone to go. waste of money!

Customer Service
Trip Completed Yes
Nicole O.

Nicole O.

  • 2 reviews

Totally disappointing.

published

Was charged $50 at registration which was never refunded. At booking, reception highlighted kids club and buffet breakfast which were both closed. Staff never bothered addressing our concerns. Just terrible.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation
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Sandy travelagent

Sandy travelagentMetropolitan Adelaide, SA

One of the better of the parks

published

We walked straight into one of the stunt shows, energetic and funny.
I still have animal concerns though... penguins swam in the same repetitive loop and dolphins in very small area.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Tour
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Samoa C.

Samoa C.South East Queensland, QLD

Warning- overcharged TWICE a month later

published

I was overcharged once for the entire room stay. It took two weeks to get my money back and then almost a month later they charged me again. I spoke no the receptionist on the phone and they told me if I made a complaint through my bank they would blacklist me from all the theme parks. Terrible customer service and accounting.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation and Tour
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TimC

TimCCentral Highlands and Goldfields, VIC

  • 17 reviews

This my 3rd time past 30 years is shocking in summer nothing much is on.

published

Its long way to walk around look at all animals and most is Food and junk shops in middle. Nothing do for adults get bored no rides under construction and Monorail not operating, Only Kids rides are fine. We didn't buy anything too expensive, cheaper go else where buy lunch.

Trip Completed Yes
Ben Smythe

Ben SmytheBrisbane

  • 7 reviews

Old, tired, dirty and daughter bitten by Bed Bugs!!

published
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Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation
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Mono rail not going a lot of things closed no swimming anywhere over prices 3 year old child $89 disgraceful

published

Over priced half rides gone or not going .rude man at ticket sales .no mono rail working .bad sign had to get to ride to find not working very disappointed

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Visa
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Becca

BeccaVictoria

Most disgusting Resort and the poorest Service

published
Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation
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Alysha D.

Alysha D.Mid North Coast, NSW

  • 9 reviews
  • Verified customer

So overpriced for the most basic room and dirty!

published
Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation
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Frosty

FrostyCentral Queensland, QLD

  • 3 reviews

Great place to stay

published
Transparency
Customer Service
Trip Completed Yes
Booking Type Accommodation
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caldwellmic

caldwellmicSouth-Eastern Region, NSW

Room was like staying in a coffin

published

Overrated, overpriced, wasted a good holiday. Booked their so called special for $1099 ended having to pay $2000. Tried to cancel next day and was told no refund. When asked about why it was so much more expensive was told school holidays surcharge and room upgrade. Geez hate to see the what the standard rooms are like cause this one was like being in a coffin. Probably ok for young families but would not recommend it to families with kids 8 - 12. Staff are average at best. Very disappointed.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation
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MandyJ

MandyJSydney Surrounds, NSW

  • 11 reviews

Not accommodating for young large families!

published

My parents have stayed here many times and recommended I stay here. However, after planning to do a trip with my family of 6 (4 children under 5). I was told they do not have a room to accommodate for my family even though I was bring a cot for my 1 year old and bassinet for my 3 month old. I basically needed 1 room to accommodate for 4 people !
However, needless to say, they missed out on our money. We will be taking our business elsewhere as we will not be having our young children in a separate room.

Wish they would consider they young larger families...

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Accommodation
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Terrible experience

published

We were given a disabled room. The bathroom was designed for disabled people. Water went everywhere when showering. The staff said the manager will contact me the next day but never did. Obviously they don’t care.

Ease of Booking
Trip Completed Yes
Booking Type Accommodation
Jake

Jake

  • 9 reviews

Resort stay 4 nights

published

Beds were comfortable but that is about all it had going for it.
No milk provided for coffee not even a free cookie like cheaperhoteks provide, ridiculously expensive laundry facilities, rude concierge, paid upfront for buffet at the restrestaurant and then found it also charged to the bill, just fortunate the restaurant had proof we paid but reception was abrupt and rude when sorting it.
Theme park food..had prime burgers, meat was like eating old rubber obviously precooked and reheated. Last stay here ever for us.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation
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Wasted valuable holiday time

published

Massive wait times for rides, no option to buy a cheaper ticket without rides. Wasted valuable holiday time and money. Might be ok outside school holiday periods but otherwise don’t bother

Customer Service
Trip Completed Yes
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Charlene

CharleneSouth East Queensland, QLD

Ridiculous water park is closed when its not wInter

published

Brisbane/gold coast weather is hot till way into year, and what do they do but close water park, only reason we came down for kids to play. Absolutely ridiculous at this time of year

Ian

IanMetropolitan Adelaide, SA

  • 3 reviews
  • 2 likes

Pathetic rip off by Ian C

published

I’ve been to sea world several times and today 13/3/19 would have to be the worst waste of money ive ever spent. Paid full price $179 no rides working half the shows cancelled. What made it worst is it was my wife’s first visit and after talking it up I was shot down. Cost of entry is to enjoy the whole park so if half of it is closed charge half the entry fee. A complete RIP OFF and will never go again or recommend it to friends and family.

Customer Service
Ease of Booking
Trip Completed Yes
Ben

BenSydney Surrounds, NSW

  • 2 reviews

Disgraceful

published

Was chased around the restaurant this morning by staff and then a manager stating i hadn't paid for breakfast making me feel and look like a criminal. Breakfast was paid for when we booked the rooms months before. No apology at all for their mistake. The cleanliness and attitude of reception staff is a whole other problem.

Customer Service
Trip Completed Yes
Booking Type Accommodation
Katie

KatieHobart, TAS

Waste of money!!

published

Waste of money. Whilst seeing the animals might be nice, it takes too long to find a spot to view them as everyone crowds around. Pushed in front of on monorail and no seats left. The staff are rude and very unhelpful. The rides arent open and no refund was applied.

Customer Service
Trip Completed Yes

What a joke

published

Very old. Most the rides were broken. People squashed in like sardines compaired to other parks. Dolphin show a real letdown to what it was last trip. Never again.

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Questions & Answers

Robbo P.

Robbo P.asked

Can I take scooters for my children to get around on...think they might struggle with loads of walking. Aged 7 and 9. Thanks

1 answer
Becca
Becca

At the resort itself? Well even if the resort had policies about no scooters, we were almost knocked down several times by kids riding Hoover scooters and normal scooters even in the hall ways (even on second and third floors). Would be nice if parents allowing their kids scooters were responsible enough and respectful enough to other resort members!

Ian

Ianasked

I wrote a review after yesterday’s visit to sea world titled Pathetic rip off by Ian C. I would like sea world to look at redeeming themselves and offer half the entry fee back as only half the park was working

1 answer
Ben
Ben

We were there last week and the theme park was sub standard. Rides not open, areas closed off, shutting early, needless to say very expensive food. Big difference to the park ten years ago. Then there's the accommodation side. i was treated like a criminal on the second morning by staff in the restaurant stating i hadn't paid for breakfast (they later acknowledge it had been paid) but no apology for being treated like a criminal.

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