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Warning- overcharged TWICE a month later
I was overcharged once for the entire room stay. It took two weeks to get my money back and then almost a month later they charged me again. I spoke no the receptionist on the phone and they told me if I made a complaint through my bank they would blacklist me from all the theme parks. Terrible customer service and accounting.
This my 3rd time past 30 years is shocking in summer nothing much is on.
Its long way to walk around look at all animals and most is Food and junk shops in middle. Nothing do for adults get bored no rides under construction and Monorail not operating, Only Kids rides are fine. We didn't buy anything too expensive, cheaper go else where buy lunch.
Old, tired, dirty and daughter bitten by Bed Bugs!!
Stayed one night (one night too many). Resort is tired and old. The curtains in the room had black dirt all over them, my towel was dirty as well. There were exposed wires behind the bed that were taped together with electrical tape. I can't even begin to talk about the revolting bathroom. My daughter slept on a trundle bed and we are pretty sure (and so is the Dr) that she was bitten by Bed Bugs. Seaworld Resort denied it but no one else was bitten and her arms and face is a mess. Anybody and everybody can come into the resort and use the dir...ty pool so not sure why you would even pay to stay there when you can use all the facilities for free. Pool pavers had algae all over them and I nearly slipped 100 times. Ate at the buffet. No one was there as it was 7:30pm yet they placed us at the back of the restuarant (why?). Food sub-standard. Party pies for the kids are chicken(!) and the lasagne was all gone and not replaced. Stay away, save your money or go elsewhere. Not worth the money. Read all the reviews.
Mono rail not going a lot of things closed no swimming anywhere over prices 3 year old child $89 disgraceful
Over priced half rides gone or not going .rude man at ticket sales .no mono rail working .bad sign had to get to ride to find not working very disappointed
Most disgusting Resort and the poorest Service
We paid over $2000 for just myself and my sone, 4 Months In advance to secure a top floor deluxe room. We get there as was asked for a $50 credit card authorisation, I no longer use a credit card for hacking reasons so suggested I pay a $50 cash deposit only to be told they now required a $200 cash deposit, when I complained about this the receptionist threw my licence back at me, I literally had to catch it as it flew off the desk. Needless to say we finally got a room in a wing so far from the pool we may have been staying in another resort! ...Not only were we given instructions to go down a lift that was “Out of Order until Further Notice” I then had to carry 5 suitcases down 4 flights of stairs to a room that stank like cigarettes and toilet waste. When I complained and demanded another room the manger promptly told me “Ma’am the resort is Non-smoking, it can’t be cigarette smoke” what a crock! After demanding we get a better room, our neighbours chained smoked on their balcony (which is non-smoking) for days, we were unable to use our balcony or open the balcony door. We ordered room service twice and each time the order was wrong and the food substandard. kids ran through the hallways at 5.30am and then all night, I was almost knocked over by a kid riding a hover skate through the hallway, nothing done about it, I’m told by management”Well we are a family resort”. I was given a free coffee voucher by the manager of housekeeping only to be grilled by the bar staff as too why I had one and how I got it, absolutely appalling, then told because I “paid cash” as a deposit I no longer had a room account and was demanded to pay any outstanding amounts immediately even though staff accepted the room charge. I was charged a full breakfast for my 11 YO son only to be told it should only be $1.5 for each year of his age. I sent an email to the manager and I also complained Verbally, nothing,. I received a message a few days later with a message saying “I hope that everything has been resolved and you are now enjoying your stay” utterly disgusting! The pool was full of bandaids and rotten food. When my son thought there was poo on the bottom of the pool and I alerted staff, they actually asked me to pick it up and dispose of it! This place is so revolting, unprofessional and unacceptable. I had my account printed the night before check out and was told I had a $182 credit, I thought wow the manager has actually listened and given me a credit due to the poor service. When I went to check out the next morning I’m told sorry, ‘The other receptionist must have made a mistake” no credit. No parking, no service, This Resort is the worst I’ve ever stayed at, do not stay here, there are much better places to stay for your money.
- Verified customer
So overpriced for the most basic room and dirty!
We booked a two night stay for our family with two adults and two small children. We booked through booking.com paying over $500 for two nights. Upon arrival of our room after a massive walk with all of our luggage and two toddlers through an uphill car park, I discovered mini shapes packets stashed throughout the whole room, even in the wine cooler! This to me seems like the room was not cleaned properly. I also paid extra and booked a room with “pool and ocean views” we were on the ground floor. Right next to a Dora park where kids were runni...ng around so I could not even have the curtains open without people running past our door constantly! The room, I kid you not was no different to a hospital room. My partner stayed here in year 8 on a school trip (over ten years ago) and he said everything was still exactly the same down to the painting on the wall. My only compliment is that the beds were comfy! We also discovered upon arrival that the Monorail over to SeaWorld wasn’t running due to maintenance, something that was not disclosed to me when I booked and was one of the main appeals of us staying here! I disclosed ages of my children 1 and 2 when I booked and was not offered a cot or anything to accomodate them, so why ask the ages then? After an awful first night we decided to do SeaWorld the next day and leave, cutting our stay a night short wasting hundreds of dollars, but this was a better option for us rather than staying there again. My partner disclosed all of this information to the friendly staff at the reception at the desk, he said he would see what he could do about getting us a partial or complete refund and did give us adults free tickets to seaworld. We never heard anything back from them and having Christmas and being so busy I never followed up. So here I am. Would definitely NOT recommend staying there... so over priced. We are very disappointed.
Great place to stay
Definitely a great place to stay if experiencing Gold Coast for the first time.
Stayed 7 nights with unlimited entry to 4 Theme Parks & having Sea World right next door, was very convenient to do it over 2 or 3 days during our stay, specially with our young child.
We didn't have are car, so the concierge were very helpful in organising a 3 day bus transfer for the other Theme parks.
Never had any problems with staff, They were all very friendly & helpful.
Buffet Restaurant was fantastic, food was really nice & like how I only had to pay $1.50 year of age for my child.
However $14.50 is a bit over priced for kids chicken nuggets & chips + $3 for a drink & ice-cream in the other restaurant.
Anyway it is what it is!
Room was like staying in a coffin
Overrated, overpriced, wasted a good holiday. Booked their so called special for $1099 ended having to pay $2000. Tried to cancel next day and was told no refund. When asked about why it was so much more expensive was told school holidays surcharge and room upgrade. Geez hate to see the what the standard rooms are like cause this one was like being in a coffin. Probably ok for young families but would not recommend it to families with kids 8 - 12. Staff are average at best. Very disappointed.
Not accommodating for young large families!
My parents have stayed here many times and recommended I stay here. However, after planning to do a trip with my family of 6 (4 children under 5). I was told they do not have a room to accommodate for my family even though I was bring a cot for my 1 year old and bassinet for my 3 month old. I basically needed 1 room to accommodate for 4 people !
However, needless to say, they missed out on our money. We will be taking our business elsewhere as we will not be having our young children in a separate room.
Wish they would consider they young larger families...
We were given a disabled room. The bathroom was designed for disabled people. Water went everywhere when showering. The staff said the manager will contact me the next day but never did. Obviously they don’t care.
Resort stay 4 nights
Beds were comfortable but that is about all it had going for it.
No milk provided for coffee not even a free cookie like cheaperhoteks provide, ridiculously expensive laundry facilities, rude concierge, paid upfront for buffet at the restrestaurant and then found it also charged to the bill, just fortunate the restaurant had proof we paid but reception was abrupt and rude when sorting it.
Theme park food..had prime burgers, meat was like eating old rubber obviously precooked and reheated. Last stay here ever for us.
Pathetic rip off by Ian C
I’ve been to sea world several times and today 13/3/19 would have to be the worst waste of money ive ever spent. Paid full price $179 no rides working half the shows cancelled. What made it worst is it was my wife’s first visit and after talking it up I was shot down. Cost of entry is to enjoy the whole park so if half of it is closed charge half the entry fee. A complete RIP OFF and will never go again or recommend it to friends and family.
Was chased around the restaurant this morning by staff and then a manager stating i hadn't paid for breakfast making me feel and look like a criminal. Breakfast was paid for when we booked the rooms months before. No apology at all for their mistake. The cleanliness and attitude of reception staff is a whole other problem.
Waste of money!!
Waste of money. Whilst seeing the animals might be nice, it takes too long to find a spot to view them as everyone crowds around. Pushed in front of on monorail and no seats left. The staff are rude and very unhelpful. The rides arent open and no refund was applied.
I wish I read these reviews first :(
After a really difficult year including a death in the family I decided a holiday was exactly what our kids needed.
The whole experience has been issue after issue.
When entering SeaWorld resort (the lobby) it all looks very fancy ha! This is where the fancy ends.
Check in was pretty easy, and [name removed] the staff member was hilarious!
Get to our room, the floor clearly not vacuumed or
Moped, dead bug on the floor. The carpet stained.
The shower leaked the entire time. We had to have someone come up to replace tv remote as it didn’t wor...
- Verified customer
Long waits and thin walls. Can hear everything next door is saying.
Not a bit of care to help with disabled guest, apart from calling scooter company and the scooter company calling me , suggesting I ask for a different room. So at the end I spent so so much time trying to sort out something, that in another hotel would have not been as issue.
Just stayed at Mercure Gold Coast and the level of service cannot be compared.
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Questions & Answers
Can I take scooters for my children to get around on...think they might struggle with loads of walking. Aged 7 and 9. Thanks
At the resort itself? Well even if the resort had policies about no scooters, we were almost knocked down several times by kids riding Hoover scooters and normal scooters even in the hall ways (even on second and third floors). Would be nice if parents allowing their kids scooters were responsible enough and respectful enough to other resort members!
I wrote a review after yesterday’s visit to sea world titled Pathetic rip off by Ian C. I would like sea world to look at redeeming themselves and offer half the entry fee back as only half the park was working
We were there last week and the theme park was sub standard. Rides not open, areas closed off, shutting early, needless to say very expensive food. Big difference to the park ten years ago. Then there's the accommodation side. i was treated like a criminal on the second morning by staff in the restaurant stating i hadn't paid for breakfast (they later acknowledge it had been paid) but no apology for being treated like a criminal.
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