Sealy Posturepedic Crown Jewel King

Anyone considering buying a Sealy mattress - please read this review carefully. In December 2024 we purchased a top of the range Sealy Crown Jewel Imperial Luxury King mattress from David Jones in Melbourne for $19,750. That’s correct - a product valued at nearly $20,000. Within 3-4 months of use the mattress developed a significant squeaking… Read more

sound from the spring system. Sealy took the mattress to its factory for inspection and determined there had been a complete failure of the box spring system due to a manufacturing fault. Sealy refused to replace the mattress with a new one, but rather in line with its warranty terms and conditions, repaired it. The repair involved taking the mattress apart and replacing the entire box spring system. After returning it and within another 4 months, the exact same fault began to reappear. Sealy collected the mattress again for yet another inspection. When collecting the mattress Sealy representatives acknowledged the squeaking sound and fault and further acknowledged it was the mattress and nothing to do with the bed or its sprung slat base.

Following the factory inspection I received an email from Sealy advising the factory could not find a fault with the mattress and as a result there was nothing further they could do. They implied it could be an issue with the non-Sealy slats - despite this not being the case and as witnessed by its representatives. They advised there was noting else they could do and that I should take up the matter with David Jones.

Can you believe that a $20,000 mattress can not only fail after 3-4 months of use due to a manufacturing fault, but can then fail again and despite Sealy representatives acknowledging the fault on site, Sealy has now attempted to wipe its hands of the issue. This not only highlights poor product and manufacturing issues, but it highlights a dishonest company that does not care about its customers. I’m looking forward to David Jones resolving this issue as the seller, in the usual way David Jones goes about caring for its customers, but when it comes to Sealy as a company, we’ve had the most disgraceful experience. AVOID Sealy and its products at all costs.

PERFECTION – We upgraded from a queen to a King When we got into bed the first night we thought it was a little hard, however we both slept all night I can't remember the last time my husband did not wake at least a couple of times throughout the night & he is usually an early riser but nope slept in. We couldn't be happier. Show details ·  1

I am so impressed by my purchase! – Our mattress was very well recommended and is exactly what my wife and I were hoping for. Very comfortable and I am having a noticeably better night's sleep on our new Crown Jewel. A very, very good product! Show details ·  1

The best bed I’ve ever slept on ! – I’ve always enjoyed a great night sleep that comes from a good bed however this new bed is so supportive and lux in comfort that ensures a beautiful night sleep ! Show details ·  1

Awful mattress quality, paired with abysmal customer service from Sealy and Beds Australia – Within two months of receiving the mattress, a prominent center hump developed, a characteristic that was not disclosed on either website, Beds Australia or Sealy. If this information had been provided, I would not have proceeded with the purchase. Having a ten year guarantee, I requested a refund and Beds Australia refuses to accept… Read more

responsibility, insisting it lies with Sealy. Conversely, Sealy believes Beds Australia should issue the refund. As a consumer who has been in ongoing communication with both entities, I'm left with the response that this is a typical mattress characteristic. Extremely disappointed and frustrated.

Wouldn't buy another Sealy, let alone a Crown Jewel. Quality doesn't even come close to the price point – Despite initially being the firm mattress we thought we had purchased, like many other reviews here, our 'Firm' Crown Jewel Reims soon sagged badly in the sleep areas, despite both my wife and I being of average BMI. The mattress was turned regularly yet as others have described developed a pronounced island in the centre where it hadn't been… Read more

slept on. Over 2-3 years, the sleep zones had become completely mushy and compressed and you could feel the internal springs putting pressure on your internal organs. We persevered with it, as it was an expensive purchase and mattress shopping is no-ones favourite pastime. However eventually sleeping on it became unbearable and extremely unrestful. It's now been relegated to the tip and replaced with a well known mattress in a box brand for about a third of the price. So far so good.

Waste of 10k would not recommend – We bought this from Myer 5 years ago, I started having back problems from it about a year ago. Sealy came out and re stuffed the mattress topper but it collapsed again within 6 months and the problems started again. For the money it's just not worth it, not even close. Im not a heavy guy and for this to happen is very disappointing. Show details

Exceptional service – Our dealings with Sealy in respect to mattress sagging was exceptional. Mattress taken away and brought back the next day. Lovely comfy bed and no back issues. Show details ·  1

Dream mattress – We have been extremely in love with our Crown Jewel mattress from the start and every interaction with have had with their care team and any service involving the mattress has been next level. Including changing it to a firmer comfort level when we thought the plush was not good for my back. It wasn't the problem in the end. The customer care team… Read more ·  1

and service is extraordinary. The dedication, support and followup contact is something which far exceeds anything else I have experienced. And I can also attest to their incredible warranty service at the 9 years.

Great bed – Love this bed, though stands higher than my previous one. This suits my sleeping style perfectly. Show reply

Sleeping like a baby – One week after receiving our new crown jewel And my quality of sleep has improved immensely. My back and hip pain have not woken me for the first time in months. It offers such great support without compromising on the comfort factor. Absolutely heavenly. Thankyou Sealy this is an outstanding product. Show details ·  1

Sealy Crown Jewel amazing product - has stood the test of time – We have had a Sealy Crown Jewel amazing product -for many years, it has stood the test of time. Comfort and luxury all at once, no back issues - a comfortable sleep every single night. Well Done Sealy, you have a premium product. Show details ·  1

The best night's sleep! So comfortable! – We recently purchased this mattress for our beach house and are now considering buying the same for home — it's a game changer. So supportive, even with our two toddlers jumping in to join us. Very happy with our choice! Show details ·  1

Fabulous don't want to get out of bed – The Allure plush mattress is luxuriously soft on top with a perfect underlying supportive base. Both of us have back problems which have been non existant since getting this mattress. Very little sleep disturbance when partner gets up during the night. We have only had the mattress for a few weeks, no sagging at this point. Show details ·  1

Changed Our Lives – We purchased the Crown Jewel and we couldn't be any happier with it! Both my husband and I are pretty overweight and we like the finest things in life. We've travelled a lot and stayed in luxury hotels worldwide with pretty amazing beds but now we have the best of the best at home. We wake up well rested everyday. I never liked firm mattresses but… Read more ·  1

my husband does, so we compromised and went for the level 3 and it's simply perfect. PERFECT. I even started going to bed earlier to enjoy it! So totally worth the $$$ We both have back issues and this mattress allows us to have a great night sleep. We had a Sealy Posturpedic previously that was over 5 years old and still good so we trust the durability of Sealy 100% In fact, we're about to order another one for the house! Thank you Sealy for changing our lives!

Love it! – My wife and I recently purchased this bed and its fantastic. I couldn't believe the difference a good bed makes to getting a good night sleep and our back and neck issues are a thing of the past. Show details ·  1

Best bed ever! – We just love our bed, its amazing how much better you feel after a good night sleep. My husband has a bad back and since changing to this mattress, he has slept so much better. Show details ·  1

Body indentations rectified under warranty. Excellent customer care – We purchased our Sealy Posturepedic Crown Jewel Viceroy from Harvey Norman 4 years ago. After 12 months of use we contacted Sealy Customer Care because the mattress had permanently sunk on both sides and there was a ridge in the middle. We are only average weight and rotate the mattress regularly. The body indentations and ridge in the middle had… Read more ·  3

got progressively worse. So we recently contacted Sealy again as our warranty was soon to expire. Customer care were very helpful and arranged to pick up the mattress, replace the top layer, and return it the same day. It is just like new again! Thanks so much Sealy for the excellent customer care!

Sleep like a King & Queen – I just purchased another one of these for my daughter. I’ve always used Sealy Posturepedic. My personal mattress is in the same impeccable condition as when I purchased it 8 years ago. It’s pure luxury in a bed. I had back problems years ago that have disappeared since sleeping on this particular mattress, it had a very positive effect. I travel… Read more ·  1

frequently, and it’s always so nice to return home for a good night’s sleep. I was told by the salesperson at David Jones that it is an Australian owned company – which is a big tick from me. Thank you for providing such a wonderful product.

The bed is has really helped my back and neck pain – Fantastic bed. Feels unlike any other bed i have been on. It it firm but soft at the same time. Could not be more pleased with a bed. Worth every penny. Show details ·  1

Worst investment ever! Completely conned by the shiny brochure and false promises of the sales person – Purchased the Sealy Elegance Luxury Plush King mattress with matching bases from David Jones in July 2019 for $10,5000! We waited 4 weeks for delivery. Received the bed in Sept 2019, the bed immediately felt very different from the store. We were told by the sales person at David Jones that the mattress in the store will feel very different from… Read more

the mattress you get home. We expected some variations of comfort but not a completely ‘uncomfortable’ bed. Within days our mattress was beyond uncomfortable. We were not waking up ‘refreshed’ as the shiny brochure had advertised. I could fee the buttons that were sewn into the pillow top. The buttons could be felt even with a mattress protector onto. Pushing into my hips causing me pain each morning. One of the requirements of the mattress was that it had to support my hip given I had had hip surgery and needed a mattress that supports hip and the back area. Within days my husband and I were complaining that our backs and necks were hurting, each of us needing to see physiotherapists to alleviate pain.

Within weeks, after putting up with the pain, we called customer service requesting a review of our mattress. We were told to give it 3 months as it takes this amount of time for the body to adjust to the new mattress and for body indentions etc, we regularly rotated the mattress every two weeks and sleep in the centre of the mattress as recommended.

In Nov 2019 I again contacted customer service to request a review of our mattress. By this stage the buttons were unbearably uncomfortable and now the mattress was sagging and both of us were definitely not waking up refreshed and now in more pain than before.

What can only be described as ‘rude customer service’ we had two Sealy representations come out to review the mattress. Not one of our concerns were taken into account. Our mattress was carted away and returned at the end of the day in the same state as it left.

After reading these reviews, it is very clear the Crown Jewel is a lemon. An overpriced, uncomfortable, falsely advertised gimmick. This bed is not what it’s brochure purports to be “the signature of perfection”. I very much argue against this claim.

I will once again be contacting customer service. If this issue is not rectified I will be contacting VCAT and arguing at a complete refund.

Terrible mattress – I was sold this mattress as king size slat mattress from Harvey Norman for $4500. I sent it back as it was sagging on both sides and had a lump right down the middle, it is not fixed Show details

Worst mattress I have ever bought and paid more then $11k from David Jones – We purchased this mattress only 12months ago. As you would image we were so excited it was a rather large investment for what we imagined would last for years. With in 3 months It started sagging and by 4months I had to start going to a physiotherapist because I started getting terrible hip and ankle pain. I was in complete denial that it was my… Read more

bed but I travel a lot for work and soon realised whilst I was away the pain would go away within two days and returned immediately the next day I slept in that bed. I am fit and exercise regularly and weigh 76kgs and my wife is 56kgs so we are rather small For this to occur. Our previous bed was a sealy Which cost roughly $4500 and it lasted 5 years with zero issue or concerns we just impulse bout this as it was so fancy and felt like a cloud when new in the David Jones show room. I’d swap it in a heartbeat if given the choice. Please save your money and don’t be fooled that because it’s expensive and they sell it brilliantly that it’s best- it’s the direct opposite. I listened to the reviews when I was purchasing.

Where Have You Been All My Life? – This is the best sleep we’ve had in years. This gorgeous bed supports my hips and lower back while still giving great comfort. My husband who also has aches and pains, is sleeping through the night too. I wish we had invested in this bed sooner! Show details ·  1

Really Disappointed – Purchased this mattress one year ago and it’s rubbish. We previously had a top of the line Sealy mattress purchased in Hong Kong when we lived there. This original mattress was manufactured in Thailand and it was excellent. We had the original one for about 7 years and this was the reason we went for a new top end Sealy. What a disappointing… Read more

decision. Paying top dollar and getting a substandard product. It has saggy spots both sides and causes aches and pains in our bodies. We have tried multiple pillow types and paid many hundreds trying to get a good nights sleep, to no avail.

Sleep like royalty! – 2 weeks in and we couldn’t be happier with our new Crown Jewel sealy bed!! We purchased the ultra plush from the range which I cannot recommend enough if you are the type of person who enjoys a soft, “sleep on a cloud” mattress that is still VERY supportive. I have always chosen plush mattresses much to the dismay of my partner who enjoys a firmer… Read more ·  1

one. Well even he is now a plush mattress. Sore necks and backs have disappeared and we have both experienced some of the best undisturbed sleeps we’ve had in years. From start to finish the buying process was so easy. The sealy staff at Myer Toowoomba were extremely knowledgeable about the product and fantastically helpful without being pushy.

Love my Sealy crown jewel – I thought I had a problem with my new Crown Jewel bed, when it got lumpy and uncomfortable. After contacting Sealy, I was relieved how quickly they arranged for my mattress to be inspected. They told me that what I was describing was not normal – they took away my mattress and did a warranty repair - all on the same day. Now my bed is like new and is fabulously comfortable. Thank you Sealy for your prompt and professional service. Show details ·  1