Amazing after care
Bought ring 5 years ago. Main stone lost its sparkle after daily wear this year. Garden City store replaced stone and also threw in free rhodium plating (I found out upon collection). Absolutely love my ring as my daily wear.
Confusing customer service
I ordered a beautiful ring online, of which i was told in about 4 days (which was ok as it was a long weekend) that it wasnt able to be sourced from other stores. However i could request a special order that would be non refundable, unable to exchange or receive a credit note. I wrote back saying that i wad disappointed with these conditions for an item i hadnt seen or tried on (hence ordering online), and that i couldnt risk the $800 and to cancel. Then i got a confusing email telling me that letters L to P couldnt be refunded but as i was a ...P i could? Actual extract "I apologise for any confusion as that email should be not eligible for refunds or exchanges between sizes L-P Since the size you require is a size P. You are entitled to return the ring within 30 days of receipt for a refund or exchange. " I have no trust or certainty in what this representative is saying in an email that is not only contradictory, but badly laid out. I have gone ahead with the cancellation and will take my wedding ring purchases elsewhere.
Beautiful Product Shipping is Slow for Online and Customer Service Not Up To Scratch
I ordered my wife an eternity ring and was told that it would take 1-3 business days to have it sized and then would be sent by express post. I ordered it early in the week in the hopes that it would be there by the weekend. They state that there will be updates but I heard nothing for a number of days and sent an email to follow up. I sent yet another email as I received no response and was starting to worry at this stage as it hadn't arrived. The online assistant (Jamaica) apologised and insisted that she did not receive the first email (an e...xcuse probably best left in the 90's). I gave the benefit of the doubt and overlooked how long everything was taking and she said she would send a gift with the ring. The ring finally arrived and it was stunning. No gift as promised. I didn't really care about not getting it, but it was the principle of my expectations being let down yet again. I followed up and was told it just missed the express post an it would be sent out straight away. Here I am over a week later and nothing. I sent another email to Jamaica and she didn't bother responding. So, the moral of the story is if you need it in a hurry and have confident that express post will get it you quickly - It won't, so be prepared. Also, if you want efficient customer service online, forget about it. It's a shame as the products are fantastic, but when you can order stuff online with express post these days and literally have it in your hands within 48 hrs Secrets are left way behind.
Amazing customer service
I stopped off today to try on wedding rings for the first time and Xin, at the Sydney CBD Westfield was fantastic. She kindly cleaned my engagement ring so that I could get a great idea on how the rings would fit with it. I didn’t purchase today as my wedding is still 7 months away but I will be back. Thanks so much for your great service.
Love my products from here
Love my products from here. I have a ring, necklace and bracelet and they are beyond spectacular. Really shiny and beautiful. Thank you for fabulous service and products. So happy
secrets shhh I got my engagement ring 2017 Christmas Day and my ring is absolutely amazing, I look and admire it every day. its comfortable to wear and it looks stunning.
Ive had so many compliments on my ring, and my wedding band matches the ring really well.
highly recommend there products.\
Receive complimentary cleaning every time I visit. at Chadstone secrets shhh
Going the extra mile
I have to say that the staff at the Carindale (Qld) store are amazing! So very helpful and genuinely cared and went the extra mile to make sure that they found me the ring I loved! It wasn’t that easy as I knew what I wanted. I would definitely recommend the staff there!
Not worth the price
The rings that I purchased looked beautiful in store and on my finger until the gold started to wear of and the diamond just looked fake, just like a cubic zirconia. Really disappointed especially after paying over $1000. I don’t believe it looks like a real diamond to the naked eye, it definitely looks fake to me. Not impressed by the quality of the product.
Gorgeous ring and excellent aervkce
I bought our engagement rings from secrets and couldn't be happier. They are gorgeous and indistinguishable from mined stones.
Definitely the only choice for eco and socially minded people. No conflict or exploitation went into my engagement ring.
When I lost a stone, they replaced it with no trouble and gave me a free new rhodium plating.
Fantastic Customer Service!!!
I have 2 beautiful dress rings from Secrets. One was purchased over 10 years ago and the second 3.5 years ago.
I had issues with both, one stone scratched, and the other ring lost a stone, and was not in a good state.
I contacted the Noosa head office. After a years delay on my behalf I finally sent them off for repair. Within less than 5 days my rings had the stones replaced, cleaned and made beautiful again and hastily returned, with a lovely email.
Until having my rings fixed I was questioning the quality, however the wonderful customer service has made me an even bigger Shh secrets fan. I would not hesitate to buy from them again.
Shocking. I would never recommend!
My husband purchased my engagement from Secrets three years ago. In this time it had a loose stone and ended up getting repaired FIVE times before I requested to have it replaced or a store credit. The staff were more than happy to do this, as I was happy to buy a different product. This has since happened TWICE in two weeks. I am beyond disappointed. A staff member made a comment that this jewellery is not designed to be worn everyday
Money well spent
I have owned a Secrets trilogy ring and
matching diamond band for 12 years and it they look the same as when my husband purchased them. I get them cleaned and polished for free everytime I visit their Noosa and Gold Coast stores. I highly recommend them and am looking to purchase another set of rings.
Love My Rings
I fell in love with a ring at a jewellers in Perth and it cost $35,000 was never going to happen LOL. Found the same one at Secrets was $700. I have been wearing it now for 11 years and it still looks beautiful. It doesn't look fake because it isn't, it is a diamond created in a lab not underground. I have had it cleaned at Michael Hill a few times and they can't tell the difference. During the time I have been wearing it I crushed my finger which caused damage to the ring and Secrets fixed it no worries at all in record time. I get compliments on it all the time. They have beautiful jewellery to suit everyone's taste from huge sparklers to lovely petite jewellery as well.
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Questions & Answers
Has anyone got anything delivered to Ireland ? Interested to see how long international orders take and if the jewelry is actually beaut??
I have a pair of earrings from Noosa Secrets bought in 7/17 while on holiday. The earrings were a birthday gift from my Husband who surprised me with them on my actual birthday on 9th Sept 2017. I have only worn them on special occasions for a few months. The gold on both shafts has tarnished at the base of the stone and both the backing pieces have too. They have been in the box ever since until today. I keep all my jewelery in their original box with receipts. (for insurance)
Can I return the earrings to the Sunshine Plaza Maroochydore store for an inspection or do I need to drive back to original purchase store in Noosa?
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