Paid hundreds of dollars for a ring that I NEVER received (order 6 months ago), due to company going into liquidation, and they are refusing to refund. Do NOT get stung. A complete waste of my hard earned money. I’m so disappointed in this company.
My husband and I went into Secrets at Maroochydore Qld to find a ring for my 60th birthday, the date was 12th March 2026. We were served by the manager of the store Gail, I found one that I loved and it needed to be resized one size bigger, we were told it would be ready in 3 days and happy to do it free of charge, so we paid for the ring and this… Read more
is were the nightmare began. I rang the store on the 19th March as I hadn't received a call to pick my ring up, I spoke with the manger only to be told I didn't tell you 3 days!! It's still at the jewellers. I then received a call from the manager on the 21st March to be told that the jeweller has stated that the ring cannot be resized 1 size, we both couldn't understand why, she recommended to take it somewhere else to have resized, I said no as your jeweller said it couldn't be done, so I asked for a refund. The manager stated she can't do refunds on her EFTPOS machine, refunds can only come from head office but head office can only be contacted via email, they had no way of contacting them by phone. Many phone calls by me over the next 7 days to find out what was happening with my refund, I was given so many excuses by the manager and was getting quite upset as my birthday had been and gone and still no ring. Then the CEO got involved and he stated that the ring can be resized so I was given the option or refund or resize, I decided I loved the ring and was told that they would fast track resizing as a priority. Two weeks later I got a call to say ring is ready to collect and it would be $120 I told the lady I was told by the manager ring was being resized for free, she went away and came back and said ok we can charge you $60 instead. I asked to speak to the manager, with my dealings with the manager over the last month with multiple cals and discussions I would of thought she'd remember everything but was told she vaguely remember.i was so upset and was told to come get the ring for free and she hung up the phone. This is a very short version as there were plenty of other conversations between the manager and myself and I also wrote an email to head office which I have had no reply. I have purchased 4 rings from Secrets over the years and have been so happy with them and always get comments of how beautiful they are but I will never ever buy or promote this brand ever again with what I was put through .
Absolutely love secrets by amaar, the girls in there are so nice and accommodating. I love all there pieces. I got my engagement ring from them, and they went into so much detail and pride. The ignite rang I was able to customise my own ring! picking out all the small details and choosing a lab gown Dimond from Dubai!!! LOVE LOVE and will be back for more! Show details
Reviews with attachments
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My elderly father purchased an engagement and wedding ring for my mother s 70th birthday. A first time for her to have diamonds. Three in the engagement ring and several in the wedding band. two and a half years later a large diamond in the engagement ring fell out and four in the band. Took the rings into the Maroochydore store where [Name… Read more
Removed] was fabulous. I was told that the rings would take three weeks to return with new stones at a cost of $100 per ring. Week upon week of communication to [Name Removed] who constantly reassured me that they would be back soon but communication with the company was difficult for her as she could only contact them via email and they took days to respond to her. Well fast forward five months. The rings are not returned yet and the consistent emails I now get from this unempathetic woman [Name Removed] are as follows: The rings are damaged and the engagement ring will be now over 200 dollars to repair. The wedding ring is irreparable and requires recycling. And any resolution offered comes at a financial benefit to this company. More money to them. My mother is devastated beyond belief as she has looked after those rings as they are so precious to her, and due to her age she is not active enough to damage a good quality product. However, this is where it is interesting. The product in question on this review page is not coming across as a good product with the same complaints being aired on every review about lost stones. Unfortunately, it looks to be the in the workmanship of this store and not doing general household chores as insinuated. Thank God i took photos of the rings as did [Name Removed]. This is beyond devastating for a company to be so cold and calculating and definitely not the service of a good reputable company. I have uploaded the rings given to mum on her 70th and two and a half years later photos. Also a couple of the hundreds of reviews on the quality of the product in question.
I had such a lovely experience going in trying on lots of different style rings and the gorgeous Julie was so pleasant and helpful. I purchased a stunning ring and I’m so happy!!! On my way out a pair of earrings caught my eye too, so I thought, why not? Lol. I will definitely be going back to the Chadstone store soon. Loved it! Show details
Do not buy from here. They are literally under administration. I bought a ring 10 days ago (4 of those days were sitting under the Christmas tree) so 6 days of use. Took it off for showers and bed etc and a stone has already fallen out! Called them and said it needs to be sent to the jewellers for assessment, however they are not accepting anymore… Read more
claims. So now I have no options. How are they still allowed to be open to trade?! This was a $1500 ring and I have had jewellery from Lovisa last far longer than this!!!
I wanted to upgrade my engagement ring after years of marriage, and Secrets made it so easy. I booked a virtual appointment through their Ignyte experience and designed the ring of my dreams. The team guided me through every detail, and my stunning lab-grown diamond ring was ready in just three weeks. New wedding band is next! Show details
Latest follow-ups
I bought the Round Brilliant solitaire pendant with 2.04 carat* diamond simulant in 10 carat white gold . Just a waste of money as no chain will not fit the pendant . So unhappy . Show details
Follow-up · Yes I contact customer support . I took the pendant to many jewelry shops and not one could find a chain to fit . I had to pay a jewelry to cut a chain and then place the pendant on it then welded the chain back together such waste of money .
Positive reviews
The consultant hannah was wonderful, she did such a great job and the ring that i bought was lovely. Im in love with it. I will be back again. Thank you so much ladies. Show details
My partner and I were looking for wedding rings over the weekend and went into a few jewellers but Judy and Josh from the Harbour Town store made our experience in finding the perfect ring so pleasant and easy! We loved every minute and felt excited to have finally found the one. Show details
Chelsea from the Sydney CBD store was outstanding. She was friendly, helpful, knowledgeable and went above and beyond. You could tell she really enjoyed her job and she is to be commended. I ended up buying 3 pieces, incl custom pieces and choosing the added insurance piece all became of her. The most outstanding customer service I’ve received in… Read more
a long time. The products themselves are stunning and phenomenal quality for the price you pay! Do yourself a favour and go and see Chelsea and choose 1 or 3 pieces yourself…Highly recommend Secrets to anyone!
Negative reviews
Paid for a ring in November 25 expected delivery December January, Company went into administration and was still selling online but did not fulfill my order.. its march now. Cut my losses then recieved a random email to say my order would be fulfilled, 3 different email threads from fed ex and others to confirm my importers number, recieved an… Read more
email demanding payment of an inflated number of what the duty tax is within 3 days of email or i will be penalized per day .
Quarter a year on after payment this company is sub standard.
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I have been buying jewellery from this store for years and I was always told that the stones were diamond stimulants, so when I got a ring and the stone fell out I took it to a jewellery shop to get it put back in and a new claw put on. Only the jeweller told me that it was a cubic zirconia and only worth about $20 and it was going to cost $700 to… Read more
fix the ring. So I took it back to Secrets and they said that they would fix it and put a new stone in for $1200. Last time I ever bought anything from them , so I am not surprised that they went into receivership. The sales people were so sincere about the lie that I wondered if they knew that the stones were cubic zircon or not
BEWARE, Do not purchase anything from Secrets, Online or Instore. The company is in Voluntary Administration, they have accepted orders and payments and are not supplying goods or replying to emails, the contact phone numbers have been removed from their website. The Administrators handball all enquires back to Secrets. Show details
Recent reviews
have been attempting to contact the company since Dec 27th for a product issue and have not been able to get a reply. Completely appalled at their customer service and would not recommend them. .....Have since found out that the company is in administration - if you email their main address you get no reply but if you fill in their feedback form… Read more
you are told the company is under administration. This to me seems a deceptive practice. They should make it obvious on their home page, before you buy anything, that they have gone into administration.
I have known this business since its very early days as a local Sunshine Coast jewellery brand. In the early stages, there was a cross promotional relationship between our businesses, however the support largely involved my business actively promoting and recommending their brand to customers within the wedding industry. Even after moving… Read more
interstate and living in various parts of Australia, I continued to recommend their jewellery to clients, based on the trust and goodwill built during those early years.
Recently, I placed a custom order and have since learned that the business has gone into voluntary administration. As a result, I am now facing the loss of several hundred dollars.
I find this extremely disappointing and, in my view, unethical. Particularly given the loyalty and promotion that helped support the brand’s growth. Customers placing orders were not adequately protected or warned, and it is upsetting to see long term supporters left out of pocket.
I hope this review serves as a caution to others and encourages greater accountability for customers affected by this situation.
The most disappointing aspect was placing a second order before receiving my original custom order or being aware of the voluntary administration, only to discover that the company is still operating and accepting new orders while failing to fulfil existing ones. I became aware of this only after placing the second order. I would appreciate a follow up response and would be happy to amend my review if the situation can be resolved.
Purchased a ring 21/11. It needed a bigger size and was told it would be back Monday week. Called 2/12 and no clue when the ring will be back. 3/12 the ring was a Xmas gift for my wife who has now travelled overseas until Jan 5. Had to purchase an emergency gift as a replacement. Still no ring, and still no clue when it may be returned. Next step… Read more
is to get a refund. Lets see how difficult that will be. Staff seem clueless. No tracking on repairs or adjustments.
Such great customer service. I was even emailed to double check the lead time on the item was definitely ok. I already have pieces from Secrets Shhh that I absolutely love and are great quality Show details
Re: Complaint - Highpoint store at 1.57pm (28/11/25)- Obnoxious and intimidating Manager (Male) -would not provide name. I walked into this store and it was very loud with music and the Manager was also very loud talking to a customer. I could not hear myself think. When I asked Manager to “please don’t talk so loudly and lower the music”, he… Read more
screwed his face. This is considered a poor reaction and with no emotional intelligence to a customer who has a medical condition and is sensitive to noise . The Manager thne came over to me into my personal space and attempted to intimidate me. Because of this closeness towards me I asked him to "Move away from my personal space". I wish the Manager made me feel welcome and would of collaborated with me instead he chose to screw his face to another customer. I believe these qualities are not appropriate for a Manager. Actually it is a form of discrimination behaviour from the Manager because of my disability. I will never enter the highpoint store ever again and will tell my friends and family to do the same!.
Thank you for sharing your feedback. We’re sorry to… Read more
I received outstanding service from chelsea and the ladies from secrets Sydney city store. As a long term customer i have returned. Thankyou for making my shopping experience so enjoyable.this time i purchased 2 rings and 1 bracelet. I will return to purchase more.luv secrets. Show details
I was window shopping at my local store. When the lady noticed I had a ring from them, she offered to clean it. Up that’s ok When she returned the ring to me there were 2 stones missing. It’s now been since July 28th 2025 and my ring still has not been returned to me in the condition promised. I’ve been dealing with head office since then and… Read more
still very unhappy with the service I was provided with. Would NOT recommend Secrets Jewelry to anyone. I’m now going to take my ring somewhere else for a second option before taking this further
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Gail an amazing staff member at Maroochy Plaza Store. However our dealings overall with the company regarding a faulty ring(our opinion) was very poor. THANKFULLY WE HAD GAIL. Show details
First of all, Its great that a company can reply within 24hrs, and that I got to deal with a human, in the current IT world we are in ! Great customer Service Grace! I then went in Store and dealt with a Lovely Lady at Robina, who finalised my purchase. Well Done to the Team! More than Happy to refer my friends. Thanks Show reply
Forgot to add the discount code to an online order, which would have saved me around $70. I immediately placed a new order with the discount code applied and wrote to Secrets requesting my first order be cancelled prior to dispatch. This was done with absolutely no fuss, and I couldn't be happier with the service I received. Also, very quick delivery, ordered on a Tuesday and was delivered on that Friday. Exceptional customer service all round. Show details · 1
Loved going into the store today… such beautiful product and such helpful people. I had to order on line due to my skinny fingers and it was such an easy task. I can’t wait to have my ring show up - as it’s a unique piece due to size… it will be shipped directly to my door. I have loved and purchased pieces from Secrets for the past 15 years… Read more
and highly recommend them. Divine pieces for such a good price. Lucky for me this purchase was done while there was a 20% discount…. Win win for me… highly recommend!
Buyer beware very poor craftsman ship I bought a ring from secrets one of the stones fell out I had to pay to get it fixed the following year the same stone fell out again, once again I was told to pay for it again and I quote the regional manager said buying new Jewellery from them is like getting a car serviced it is always going to be a cost,… Read more
nothing is under any warranty not even there own workmanship. Never buying from them again. It’s rubbish jewellery poorly made and continues to cost you money to fix up stones that continually fall out
I have been purchasing items from Secrets both online and in person for many years. I have always been happy with the service and the products. I am wearing at least two pieces of jewellery every day and with this last purchase it will be three! The quality is outstanding, they are beautiful and wear exceptionally well. I have never been disappointed. Show reply
I visited the Pacific Fair store looking to buy a chain. The sales person convinced me to buy a pendant as well. She put them on me and assured me the looked as good as any genuine product. I wore them home and when I looked in my home mirrors I did not like them at all. The next day I went back and was refunded for the pendant. On the way… Read more
home I realised I had forgotten to also give them the chain, The next day I was going to Robina so I took the chain there. The girl said she could not return from another store. Lie 1 So I had to go to Pacific Fair. The girl would nor refund because she knew I worn it home and was no longer covered. I pointed out that she put it on me and said nothing about it voiding any warranty. Still she refused. Today I rang Head Office and reported my issue. They rang Pac Fair girl and she still is refusing and said that I had been wearing the chain. Lie 2 This has escalated to Regional Manager and I now have to wait for that response. My pursuit of this is not just about the cost but that this person has not only lied but has been misleading and deceptive. Very very disappointed in the integrity shown throughout this provess.
Secrets are currently working to resolve this matter.
Got myself a silver tennis bracelet and it’s honestly the best jewellery purchase I’ve made for a while. 100% recommend to anyone looking for an affordable option Show details
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Dear Deborah, Thank you for your feedback. We’re… Read more