Secret Shhh

My partner went into the store to purchase a diamond necklace, and was told by the store manager the necklace she was shown contains "man-made diamonds". Later that night after purchasing the necklace for $710, she found the necklace advertised online as having "diamond simulant" which is what the company deceptively calls cubic zirconia. The next… Read more

day she took the necklace back to the store to return it and explained that she wanted a diamond necklace and was instead sold cubic zirconia, however the sales staff refused any refund, citing store policy as the reason, and my partner was told nothing more could be done until the manager returns in 3 days. When she returns a 2nd time and talked to the store manager, the manager who lied to her in the first place accused her of being "a young girl having buyer's remorse", and when she said it would be reported to the ACCC the manager said "it would be her words against the stores". No resolution was provided, and the issue has been raised with the area manager, so now she will need to return for a 3rd time in another 4 days.

A few other reviews have mentioned being sold overpriced cubic zirconia when they asked for diamonds, so seems like it's a common misleading tactic the company uses. The deceptive sales techniques have been reported to the ACCC and I believe some other people have mentioned reporting the company for selling poor quality jewellery as well.

Regardless, terrible and deceptive customer service.

How this company hasnt had a lawsuit i will never understand . My husband was told when he purchased my engagement ring a few years ago it was a lab grown diamond and now ive found out thats not true ...... and they lied straight to his face . Show details

This doesn't deserve a rating of any sort. Like so many people who's experience is similar to mine, I purchased a ring for over $2k from the Merrylands, NSW store only to be faced with a stark reality that I had made the biggest mistake. Literally three weeks after purchasing my ring in cash from their store, I was welcomed by a note saying that… Read more

the store had closed. Calling the number that was on the notice, I was advised that Secret Shhh had gone into receivership. I had provided all the information that was required of me to get my ring or a refund and since then I have not heard back from this company for almost 3 months. I know that there are others who have experienced this so I am going to make a call out here.

For those who have been hard done by this company, I have been advised that we can lodge a complaint with ACCC to get our hard earned money back. And who knows, Channel 7's Spotlight program may just pick this up.

I bought the Round Brilliant solitaire pendant with 2.04 carat* diamond simulant in 10 carat white gold . Just a waste of money as no chain will not fit the pendant . So unhappy . Show details

The consultant hannah was wonderful, she did such a great job and the ring that i bought was lovely. Im in love with it. I will be back again. Thank you so much ladies. Show details

My partner and I were looking for wedding rings over the weekend and went into a few jewellers but Judy and Josh from the Harbour Town store made our experience in finding the perfect ring so pleasant and easy! We loved every minute and felt excited to have finally found the one. Show details

Chelsea from the Sydney CBD store was outstanding. She was friendly, helpful, knowledgeable and went above and beyond. You could tell she really enjoyed her job and she is to be commended. I ended up buying 3 pieces, incl custom pieces and choosing the added insurance piece all became of her. The most outstanding customer service I’ve received in… Read more

a long time. The products themselves are stunning and phenomenal quality for the price you pay! Do yourself a favour and go and see Chelsea and choose 1 or 3 pieces yourself…Highly recommend Secrets to anyone!

Paid hundreds of dollars for a ring that I NEVER received (order 6 months ago), due to company going into liquidation, and they are refusing to refund. Do NOT get stung. A complete waste of my hard earned money. I’m so disappointed in this company.

Paid for a ring in November 25 expected delivery December January, Company went into administration and was still selling online but did not fulfill my order.. its march now. Cut my losses then recieved a random email to say my order would be fulfilled, 3 different email threads from fed ex and others to confirm my importers number, recieved an… Read more

email demanding payment of an inflated number of what the duty tax is within 3 days of email or i will be penalized per day .

Quarter a year on after payment this company is sub standard.

I have been buying jewellery from this store for years and I was always told that the stones were diamond stimulants, so when I got a ring and the stone fell out I took it to a jewellery shop to get it put back in and a new claw put on. Only the jeweller told me that it was a cubic zirconia and only worth about $20 and it was going to cost $700 to… Read more

fix the ring. So I took it back to Secrets and they said that they would fix it and put a new stone in for $1200. Last time I ever bought anything from them , so I am not surprised that they went into receivership. The sales people were so sincere about the lie that I wondered if they knew that the stones were cubic zircon or not

BEWARE, Do not purchase anything from Secrets, Online or Instore. The company is in Voluntary Administration, they have accepted orders and payments and are not supplying goods or replying to emails, the contact phone numbers have been removed from their website. The Administrators handball all enquires back to Secrets. Show details

have been attempting to contact the company since Dec 27th for a product issue and have not been able to get a reply. Completely appalled at their customer service and would not recommend them. .....Have since found out that the company is in administration - if you email their main address you get no reply but if you fill in their feedback form… Read more

you are told the company is under administration. This to me seems a deceptive practice. They should make it obvious on their home page, before you buy anything, that they have gone into administration.

I have known this business since its very early days as a local Sunshine Coast jewellery brand. In the early stages, there was a cross promotional relationship between our businesses, however the support largely involved my business actively promoting and recommending their brand to customers within the wedding industry. Even after moving… Read more

interstate and living in various parts of Australia, I continued to recommend their jewellery to clients, based on the trust and goodwill built during those early years.

Recently, I placed a custom order and have since learned that the business has gone into voluntary administration. As a result, I am now facing the loss of several hundred dollars.

I find this extremely disappointing and, in my view, unethical. Particularly given the loyalty and promotion that helped support the brand’s growth. Customers placing orders were not adequately protected or warned, and it is upsetting to see long term supporters left out of pocket.

I hope this review serves as a caution to others and encourages greater accountability for customers affected by this situation.

The most disappointing aspect was placing a second order before receiving my original custom order or being aware of the voluntary administration, only to discover that the company is still operating and accepting new orders while failing to fulfil existing ones. I became aware of this only after placing the second order. I would appreciate a follow up response and would be happy to amend my review if the situation can be resolved.

Purchased a ring 21/11. It needed a bigger size and was told it would be back Monday week. Called 2/12 and no clue when the ring will be back. 3/12 the ring was a Xmas gift for my wife who has now travelled overseas until Jan 5. Had to purchase an emergency gift as a replacement. Still no ring, and still no clue when it may be returned. Next step… Read more

is to get a refund. Lets see how difficult that will be. Staff seem clueless. No tracking on repairs or adjustments.

Such great customer service. I was even emailed to double check the lead time on the item was definitely ok. I already have pieces from Secrets Shhh that I absolutely love and are great quality Show details

Re: Complaint - Highpoint store at 1.57pm (28/11/25)- Obnoxious and intimidating Manager (Male) -would not provide name. I walked into this store and it was very loud with music and the Manager was also very loud talking to a customer. I could not hear myself think. When I asked Manager to “please don’t talk so loudly and lower the music”, he… Read more

screwed his face. This is considered a poor reaction and with no emotional intelligence to a customer who has a medical condition and is sensitive to noise . The Manager thne came over to me into my personal space and attempted to intimidate me. Because of this closeness towards me I asked him to "Move away from my personal space". I wish the Manager made me feel welcome and would of collaborated with me instead he chose to screw his face to another customer. I believe these qualities are not appropriate for a Manager. Actually it is a form of discrimination behaviour from the Manager because of my disability. I will never enter the highpoint store ever again and will tell my friends and family to do the same!.

Judy, Josh and the other staff are so lovely and patient with me…I couldn’t be happier with my purchases. I’m a little obsessed with the store and can’t wait to visit when I’m at Harbour Town and check out the new stock!!! Show details

I received outstanding service from chelsea and the ladies from secrets Sydney city store. As a long term customer i have returned. Thankyou for making my shopping experience so enjoyable.this time i purchased 2 rings and 1 bracelet. I will return to purchase more.luv secrets. Show details

I was window shopping at my local store. When the lady noticed I had a ring from them, she offered to clean it. Up that’s ok When she returned the ring to me there were 2 stones missing. It’s now been since July 28th 2025 and my ring still has not been returned to me in the condition promised. I’ve been dealing with head office since then and… Read more

still very unhappy with the service I was provided with. Would NOT recommend Secrets Jewelry to anyone. I’m now going to take my ring somewhere else for a second option before taking this further

Gail an amazing staff member at Maroochy Plaza Store. However our dealings overall with the company regarding a faulty ring(our opinion) was very poor. THANKFULLY WE HAD GAIL. Show details

First of all, Its great that a company can reply within 24hrs, and that I got to deal with a human, in the current IT world we are in ! Great customer Service Grace! I then went in Store and dealt with a Lovely Lady at Robina, who finalised my purchase. Well Done to the Team! More than Happy to refer my friends. Thanks Show reply

Forgot to add the discount code to an online order, which would have saved me around $70. I immediately placed a new order with the discount code applied and wrote to Secrets requesting my first order be cancelled prior to dispatch. This was done with absolutely no fuss, and I couldn't be happier with the service I received. Also, very quick delivery, ordered on a Tuesday and was delivered on that Friday. Exceptional customer service all round. Show details ·  1

Loved going into the store today… such beautiful product and such helpful people. I had to order on line due to my skinny fingers and it was such an easy task. I can’t wait to have my ring show up - as it’s a unique piece due to size… it will be shipped directly to my door. I have loved and purchased pieces from Secrets for the past 15 years… Read more

and highly recommend them. Divine pieces for such a good price. Lucky for me this purchase was done while there was a 20% discount…. Win win for me… highly recommend!