Seed Heritage Online store

Paid with gift card, returned and item to physical store, and the refund never made it. Seed insisted they've paid out the refund, my financial institutions couldn't find the fund that they claimed. Wasted hours and hours of my time doing admin stuff. Rubbish service.

So I was very hesitant buying due to low reviews BUT my sister said she has never seen anything bad from seed so I purchased a halter longline vest through The Iconic which was sold & shipped by Seed Heritage! I DO NOT understand the poor reviews? I haven't seen quality construct, fabric & sizing in a very long time! This is NOT fast fashion. Absolutely stunning! No issue with shipping or delivery. I will definitely buy more from this store. Show details

Easy to deal with – My order got mixed up, and they sent the wrong item. Any company will make this blunder from time to time, so I won't deduct points for it. I was impressed with how efficiently they fixed it all up, and how quickly the correct item arrive after I sent tracking details (paid for by Seed).

Great Experience – Still really great. Ordered a day ago during a sale . Not even express but they already sent a message saying the dispatched it! Thanks Seed! I have ordered from seed a few times. No problems at all and the items have arrived and look like how they do on the website. Very happy. Show details

DO NOT USE SEED ON LINE – Ordered on line before the black friday sales, order came in drips and draps by the time you sort it all out the was an order for over $300, items missing after many emails and 2 weeks finally a call to say the items are being packed and sent !!!!!!!!!! sure 8 days later still no items ask for a full refund on all missing items, get 1 refund for a… Read more

skirt after being told because of the sales they dont have those items , yet according to the girl on the phone 2 wqeeks ago they were being packed that day, now another fight to get the rest of my money WILL NOT BE BUYING FROM SEED AGAIN

No stock but continue to take money – Sell excessive amounts if stock without actually having the stock online. Ordered clothing for 2 items to show up in the post. Have to source the other items due to not having stock at warehouse. I get that this happens but if you take a look at the products purchased they are out of stock everywhere. Sort your inventory system out!! Don’t over sell.

Terrible international shopping experience – I ordered a gift from the Seed International website for my friend's new baby and thought I'd include a small gift for the oldest child so she didn't feel left out. I was notified that the items would ship in separate consignments which was fine. However, later that day I sent further advice that the 3 items I ordered for the baby were now out of… Read more

stock and I would be issued a refund for these items. The items were all available and in stock at the time I placed the order and had I known that the majority of my order would be cancelled at the time of ordering then I would have shopped elsewhere. For the two token items (purchase value $20) for the oldest child, I have had to pay $20 intl shipping and $40 importation tax and now have to source and ship another gift to the new baby.

My complaint is that Seed incorrectly advertised stock by overlisting the quantity available resulting in them not being able to fulfil orders and creating a hassle-filled shopping experience. I would have preferred to have been given the option to cancel my order rather than having an incomplete order ship to my friend. I contacted Seed to discuss options and seek resolution but was met with little empathy and an inadequate resolution.

Seed has lost my future business.

So I was very hesitant buying due to low reviews BUT my sister said she has never seen anything bad from seed so I purchased a halter longline vest through The Iconic which was sold & shipped by Seed Heritage! I DO NOT understand the poor reviews? I haven't seen quality construct, fabric & sizing in a very long time! This is NOT fast fashion. Absolutely stunning! No issue with shipping or delivery. I will definitely buy more from this store. Show details

Poor Online Refund Process – I recently placed an order, and while it has been dispatched, I have yet to receive the products. Since then, I noticed that the items are now on sale, and I was hoping the company could honour the price difference. Upon contacting their customer support, they suggested that I return the items in-store for a refund and then repurchase them at the… Read more

sale price.

While I understand this method ultimately achieves my goal, it seems to highlight a limitation in their system, preventing them from directly adjusting the price difference online. This solution requires customers to physically visit the store, which may not be convenient or feasible for everyone due to various personal circumstances. I hope they can improve this customer experience by streamlining this process, making it more accessible and customer-friendly.

Another Bad Review – Parcel has still not arrived after a month. Unfortunately, another bad review for the online store due to the shipping and 'wait and see' attitude. AND WORSE, my email was then immediately bombarded with hundreds of improper spam.

Stay Away!! – Shady delivery company, lost parcel, no refund, and no interest to help. Can't spare more words for this sham of a company/brand. Never getting anything from them and would suggest the same.

Terrible Delivery Service – Love their Clothes but their Delivery Service is Shocking - Consistently!! 2 to 3 Weeks for my last 3 Orders. Will not buy online from them again. They also need to put the Height of the Model modelling and/or the Length of Garments. Show details

Bad online store management – I ordered a dress then got confirmation email. About a week after that I’ve got another email saying delay for dispatch it may take 7-10 days and will let me know once it dispatch,then a few day later I’ve got an email from them saying Sorry the item not available! By the way they seem don’t care about the reviews otherwise they will improve their service. So disappointed.

Horrible service and delivery – I ordered items over a week ago, all items are being dispatched from seperate locations and I brought lots of small things like headbands etc! On top of that I paid express delivery as most of it was a gift to go overseas none arrived on time. When I wrote to them through the website the lady on the other end was rude wasn’t listening to anything… Read more

i was saying and kept telling me dispatch times which I’m aware of I was complaining about the express delivery not arriving 4 business days after dispatch and she told me that wasn’t their issue it was Australia post and I need to speak to them. I placed an order through your company and paid extra delivery why am I the one to call and chase Australia post when your company is the one in bad business with them?! On top of that I’ve never had an express delivery issue with any other company before and if I have had a normal delivery issue they have been times the companies have refunded my delivery. Terrible service.

Delivery times poor with zero updates – I am a regular customer of the brand but my loyalty is fast slipping. Delivery times are in excess of a week+, no updates and poor staff when you call have no view of where the order is at. The product is not cheap so expect a faster turn around as promised on their website. They obviously do not have enough staff in their warehouses or their… Read more

whole logistics process is in shambles. Probably the last time I place an order with Seed and the current wait time as of today for a few tops and shorts is now 10 days.

Bad quality and terrible customer service – For the price point of Seed clothing, the quality is bad. I reached out to their online customer service for a solution but they suggested that I go in to store for a solution - unfortunately management in stores can only do so much.

Website is hopeless – I quite like Seed Heritage clothing however trying to navigate their site is excruciating - the images disappear, it takes off on its own even though you aren't touching the arrows - really amateurish. They need to get a proper functioning website. How many sales have they lost because people just give up? Show details

Terrible feeling to be nothing/ bad service – I used to be a great admirer of Seed Heritage garments. Unfortunately, my opinion has changed drastically due to the terrible service I received in their Chadstone David Jones Seed section. There is a petite woman with shoulder-length curly hair who is very arrogant and rude. I wonder how someone like her was hired, given her abnormally obnoxious… Read more

behavior. I visited the store to purchase some dresses, as I often do on my days off from work.

When she saw me selecting dresses, I had to approach her to ask for sizes. Her initial reaction was to roll her eyes and curtly say that she didn't have what I was looking for. I then inquired if she could check if the dress was available at another store. Her response was dismissive, saying she didn't think it was possible.

Undeterred, I decided to try on the dresses in the fitting room, which took around half an hour. Throughout this time, she never bothered to check if I needed any assistance. Upon exiting the fitting room, I found her conversing with other employees, specifically those from Country Road. They were engaged in gossip and laughter, seemingly mocking someone who appeared to be their manager. I felt extremely disappointed, hurt, and embarrassed for even attempting to try on Seed dresses. I promptly left the store.

As I was leaving, she passed by me, and I was disgusted by the strong smell of cigarette smoke emanating from her. This entire experience has left me with the utmost dissatisfaction, and I would never recommend anyone to visit Seed at David Jones Chadstone based on this encounter.

No fabric composition – Good latest designs, usually in reasonable quality fabrics. There is no fabric composition breakdown on their websites which is the biggest downside. I do not buy clothes not knowing what they are made off!

Delays delays delays! – Another complaint here in regards to express delivery. Was told express delivery is 2-3 days after dispatch but what they fail to tell you is dispatch is 7-10 days currently. I’m 5 days in and my item still hasn’t been dispatched. I paid express delivery to get it in time to give to someone as a gift and it will take around 2 weeks for me to… Read more

receive it. They need to be more clear about this on their website. I’ve never dealt with such terrible turnaround! To top it off I rang to speak to them, was put on hold for 15 mins to then have a recorded message say there were no avail operators to talk to me, thanks so much, end of call. I love the brand Seed but not sure I’ll ever order online with them again!

Express delivery not accurate – SEED Heritage express delivery is not accurate and when you complain they have terrible customer service they don’t care about their customers Terrible service.their website on checkout for express delivery is misleading.

Express post times not accurate – Don't waste your money paying an extra $10 for express post (there est. 2 -3 days) delivery service it's the same as their normal delivery times est. 5 days. On the brand as a whole clothing is creative and fairly good quality. I buy a lot of SEED for my kids. Show details

The Negatively Unresponsive Seed Heritage Customer Service – An enquiry of a misrouted order (in November 2022) has remained unattended, and it is now two months since I raised the case. Nothing to do with the processes involved in thw misrouting but the basic decency of giving a response to three emailed query from a customer. I believe custpmers deserve more than just the resounding silence of being ignored. Perhaps in a public, honest and open forum like this, someone in Seed Heritage will listen. Show details

Where are my items? – Ordered several items online. They are coming from stores all around Sydney instead of as one package. Was supposed to be express delivery, but only a few arrived within three business days. The ones that arrived are excellent quality of course. Some items I’ve ordered and paid for are “out of stock” after waiting for them to arrive and will be… Read more

refunded, but I want the items not a refun. Others I haven’t even received shipping info yet. Such a mess. Ruining my early Christmas shopping.

Hopless – Tried to contact seed Myers Sunshine Coast waited 15 minutes no answer tried to contact David Jones Sunshine Coast waited 20 minutes no answer tried to contact seed Noosa Head no answer left a message no return phone call Didn’t buy anything Tony