Stranded in Albany trying to contact selectus
Hours waiting for tow only to be advised can’t be towed on Sunday as nowhere to go. Repeated waiting around on Monday. Subsequently car stuck in Albany for 2weeks. Laughable
So far so good but could be better.
Brad Dennis was my point of contact for Selectus. Very helpful and useful. Always on top of things. My only issue with selectus is there should be more consistency in regards to communicating with me as a customer needs to be clearer. I have just started and had to adjust my budget.
If it was not for Brad I think it would have been a 3/5 for Selectus. For Brad Dennis 5/5 excellent staff member and on top of things
Good support and assistance
This is my fourth leased vehicle and Selects have been very good in assisting me. Brad Dennis was my contact and kept me in the loop at each stage. I have been pleased with their work for the past few years.
Hard to deal with. Not worth doing
Was made redundant at work. Selectus cancelled fuel card and i was required to front xash to pay out loan
No assistance in arranging the insurance that i had been paying for.. would not recommend.
So far so good
Have had my vehicle since December 2018. No issues so far. Had hail damage a week after getting the vehicle and made a claim through the insurer Selectus had organised. The process was smooth and stress free.
Easy, transparent and high standard customer service
Excellent customer service by Monica Stewart. She was very professional and courteous. She always was ahead and prompt to do all the paper work involved in the lease. Thank you Monica it was nice to do business with you.
Selectus was GREAT!!!!
Brad Dennis from Selectus was very professional and helpful. He guided me through all the steps without any problems. He was very prompt and efficient. The car that he got me was awesome as I was very stressed for not having a car for work.
I will be waiting on my first deductions from my pay and hopefully it matches to what we agreed on
Professional - No problems
All sorted and properly informed with deductions and payemnt in timely manner, no problems.
Infomation and details was sparse and no further details was forthcomming uinless asked.
Such as durationand fees associated with multiple payments or shorter payments.
Not happy with service
I am not happy with Selectus. I'm not happy with processes in place to continue payments for the following year. Was not sent adequate information regarding processes for the following year.
Eventually gets the job done
I have had several issues with Selectus which has resulted in me having to call them several times to eventually get things sorted. I find it very frustrating that every year at the end of the FBT year Selects seem to screw things up and again I have to chase to get it sorted. Once it is sorted then the rest of the year runs well until the end if the FBT year again, then the same problems. Come on Selectus get with the game.
It began well....
The initial paperwork was easy to complete and our lease was ready to go well before we were going to take delivery of our new vehicle. It was then two days before delivery that I was required to sign additional forms. My salary on these new forms was wrong multiple times and a witness signature was not accepted twice. This delayed us picking up our new car.
I have never had to do as much work with a novated lease as I have with selectus. I would send the whole company to sgfleet so they have a clear understanding of what a novated lease is. The whole point of buying a car and having it leased so the company looks after all matters regarding the vehicle and deduct an amount that will cover the car and running cost. Not with selectus you have to do all the work and you still get charged fees. Furthermore the balance is always in negative, even though they have supplied you with an estimate and you stick by the kilometres.
Good but not Great
After a couple of initial on-line inquiries and an email directly to a consultant who had set up another package for me about a year prior - I contacted the call center and spoke to another consultant - Once I spoke to someone everything moved really quickly - my package was setup and I took delivery of the vehicle within 2 weeks
Selectus Salary Package
I have been with Selectus for almost 6 years and have been given excellent service for all of that time. I currently salary sacrifice a Landcruiser (2012) and I love the fact, that what I would normally pay as income tax, actually pays for the car and it's expenses. Plus, I get the GST paid in those expenses, returned back to me. As far as I am concerned, it is a Win-Win for me!
Good but can be better
I have recently renewed my car packaging. I received an email saying fuel card was ordered - 5 days after the renewal date. Why not earlier - ten more days before I get it.
Questions & Answers
What is your response to such negative reviews???? Is there any level of customer care once client signs up or are you on commission to sign people up then they are on their own?
Seems like you are on your own. Lucky i experienced the poor customer service before I signed up. Maxxia has a far superior service.
I have no idea what their deal is but I know that even at lease end, and even when I mentioned legal action, I couldn't get a response or even acknowledgment of my emails. I ended up contacting the financing company directly and cutting Selectus out of the conversation. I don't yet have my final account so not taking legal action off the table yet.
They have no response. Not to endless emails, threats of legal action or consumer affairs involvement. No apology. No explanation.
I’ve never wanted to urge other people not to use a company as badly as I do with them.
I just found out that Selectus have not paid the car to the bank for the past 4 months... they did not pay insurance, so i have been driving uninsured so none of the things they said they were paying were paid... The bank called and said they are going to reposess the car... Where can I go for legal advise? I wanna sue them!
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