Selectus

Never ever again – There sales pitch, easy to sell after, guaranteed end of lease sale and value, value for money.... Worst decision I ever made, half way through the motor blew, the dealership refused to repair it under warranty, I had to keep paying for a paperweight, then get another loan for the balloon payment for my very expensive paperweight. Before that I… Read more

leased a similar car, was hit by an unlicensed driver and the car was written off. I thought I would be in a good situation because I had gotten a good deal on the purchase price and owed far less than the insured value. The insurer was one Selectus made you go with. All that extra money that should have been paid out, almost $10,000 went into the pockets of Selectus and their financier because of a clause that allows them to take all the interest and fees as well as just the settlement value. Geared for trapping people into an endless cycle of high cost leasing and balloon payments. Do not recommend.

Stranded in Albany trying to contact selectus – Hours waiting for tow only to be advised can’t be towed on Sunday as nowhere to go. Repeated waiting around on Monday. Subsequently car stuck in Albany for 2weeks. Laughable

Good support and assistance – This is my fourth leased vehicle and Selects have been very good in assisting me. Brad Dennis was my contact and kept me in the loop at each stage. I have been pleased with their work for the past few years.

So far so good – Have had my vehicle since December 2018. No issues so far. Had hail damage a week after getting the vehicle and made a claim through the insurer Selectus had organised. The process was smooth and stress free. Show reply

Easy, transparent and high standard customer service – Excellent customer service by Monica Stewart. She was very professional and courteous. She always was ahead and prompt to do all the paper work involved in the lease. Thank you Monica it was nice to do business with you. Show reply

Hard to deal with. Not worth doing – Was made redundant at work. Selectus cancelled fuel card and i was required to front xash to pay out loan No assistance in arranging the insurance that i had been paying for.. would not recommend.

Not happy with service – I am not happy with Selectus. I'm not happy with processes in place to continue payments for the following year. Was not sent adequate information regarding processes for the following year.

Eventually gets the job done – I have had several issues with Selectus which has resulted in me having to call them several times to eventually get things sorted. I find it very frustrating that every year at the end of the FBT year Selects seem to screw things up and again I have to chase to get it sorted. Once it is sorted then the rest of the year runs well until the end if the FBT year again, then the same problems. Come on Selectus get with the game.

So far so good but could be better – Brad Dennis was my point of contact for Selectus. Very helpful and useful. Always on top of things. My only issue with selectus is there should be more consistency in regards to communicating with me as a customer needs to be clearer. I have just started and had to adjust my budget. If it was not for Brad I think it would have been a 3/5 for Selectus. For Brad Dennis 5/5 excellent staff member and on top of things Show details

Selectus was GREAT!!!! – Brad Dennis from Selectus was very professional and helpful. He guided me through all the steps without any problems. He was very prompt and efficient. The car that he got me was awesome as I was very stressed for not having a car for work. I will be waiting on my first deductions from my pay and hopefully it matches to what we agreed on Show reply

Professional - No problems – All sorted and properly informed with deductions and payemnt in timely manner, no problems. Infomation and details was sparse and no further details was forthcomming uinless asked. Such as durationand fees associated with multiple payments or shorter payments.

It began well – The initial paperwork was easy to complete and our lease was ready to go well before we were going to take delivery of our new vehicle. It was then two days before delivery that I was required to sign additional forms. My salary on these new forms was wrong multiple times and a witness signature was not accepted twice. This delayed us picking up our new car.

Good but not Great – After a couple of initial on-line inquiries and an email directly to a consultant who had set up another package for me about a year prior - I contacted the call center and spoke to another consultant - Once I spoke to someone everything moved really quickly - my package was setup and I took delivery of the vehicle within 2 weeks Show details

Selectus Salary Package – I have been with Selectus for almost 6 years and have been given excellent service for all of that time. I currently salary sacrifice a Landcruiser (2012) and I love the fact, that what I would normally pay as income tax, actually pays for the car and it's expenses. Plus, I get the GST paid in those expenses, returned back to me. As far as I am concerned, it is a Win-Win for me!

Good but can be better – I have recently renewed my car packaging. I received an email saying fuel card was ordered - 5 days after the renewal date. Why not earlier - ten more days before I get it.

Customer Service – Customer Service, is Absolutely deplorable.!!! I have been lied to on multiple occasions, gone through the official channels, and still nothing has changed. If you DON'T contact a Manager of a department, (And know the correct person who that is, others will pose or act as though they are a manager) Team Leaders are not much better than Customer Service''s front-line either. If Proof is needed, search up complaints.

Dreadful service – It took 8months to put a salary sacrifice package in place. If I was able to use another company I would have done so. Some staff on phones were helpful.

On the whole Selectus works well – Selectus have been helpful for me with regard to my superannuation contributions and my novated lease. It has been problematic for my husband to log on to submit claims though.

Great follow up and quick turn around of refunds – I have always receive instant support from the very friendly, knowledgable staff. There is never a long wait on the phone and I love that I can upload receipts etc instantly.

Great when dealing with cars. Very ordinary with other aspects of salary sacrifice – I have used Selectus for a number of salary sacrifice scenarios. Bend over backwards to help you when financing a car. Very poor service when looking to salary sacrifice for other items.

Excellent customer service – The staff very friendly, knowledgeable and helpful. The response time is quick. The Selectus App is easy to install and use. The communications are varied, interesting and readable. The deals are very competitive.

I really appreciate the functionality of the new claim system – I have packaged 3 vehicles through Selectus and improvement is evident, the new on line claim system works a treat and packages are well thought through and I enjoy the savings.

Product review – I have had three vehicles salary packaged through Selectus with only one (the first) of them being a smooth transation. The second two leases and associated transactions were poor in several areas, and the last of the three the worst with no mention of the baloon payment changing from 20% to 30% until after I had committed to purchase the car. I… Read more

was VERY annoyed with this piece of non advice at the time. Since then, I have currently (about to finish) a Car Loan arranged through Selectus and financed with Macquarie Leasing. As with the last two salary packages, there have been multiple errors made with incorrect calculations (and associated emails to correct) and one case of an additional repayment being deducted from my account. All events were rectified quickly, so cudos for that, but in all, I have been disappointed with my overall experience with Selectus. I will not be salary packaging any further vehicles, in part, as a result of my experience with Selectus. Apologies if this is not the review you were looking for, but this is how I have felt for some time now. Cheers.

Customer service and advice was very good – I have found that the advice given specific to my questions were sound and well articulated. Friendly and not forced.I have found that the people I have dealt with at selectus have always been pleasant and insightful.

Selectus salary package – Selectus have been easy to deal with and even though there was a minor issue with incorrect payments being taken, it was resolved nice and easy. The only problem is not being able to use more of my salary.

Great – Aside from one admin error that needed to be adjusted at the last minute my overall experience was great. Monica was excellent and very fast in responding to my email

What a rip-off – I purchased a Honda civic for $23,000. A year later I needed a payout figure to buy a house. They came back with a figure of $28,000!!! This is after I paid around $15,000 that year to them already. This company is a complete rip-off.

It's good in terms of having no stress regarding upkeep – Logging into account is problematic and very cumbersome. That said having all running cost essentially paid for is great. Looking forward to no stress come rego and service time. Yay

Double charges and no communication – Failed to inform of an end of lease (which is stated in their documents) have had multiple double debits for car lease and have always had to get the bank to get the money back. selectus have NEVER ‘looked into it’ or even apologised for their errors.

Easy set up and great customer service – I have just started salary sacraficing my mortgage and a work tablet. Process was really easy and whenever I had a query the staff were knowledgable and really helpful. I really like the way they operate. Thanks Selectus

This is a great service – It's very handy not having to think about buying petrol or getting your car serviced using the Motorpass card. Customer service is efficient and communication is good. Thank you Selectus.

All aspects top notch – My experience with Selectus has been excellent. Packaging the notebook was and continues to be trouble free and without distraction. Packaging the car also was and continues to be trouble free. The arrangement was put in place with good assistance from the Selectus team. Both arrangements have proved to be really useful to me presently and in the long term.

Poor service – Due to mistakes made by Selectus I have a tax bill for the last financial year and probably one for this financial year. They never respond to email queries, nor return phone calls.

Car buying service and salary packaging – I went through Selects to purchase my new car. They were really easy to work with, responded quickly to emails and questions and made the process so easy. They got me a great deal (better than I could have negotiated) and I now pay for my car straight from my pay.

Smooth Sailing – Salary packaging my mortgage option works well for me. Once I completed the initial application it has been smooth sailing since then. It all happens automatically and I haven't had any problems. Well worth it.