absolutely, the consultant was patient and took plenty of time to explain everything. Was a comfort to communicate with a English speaking consultant who was easy to understand and very patient

Very easy to organise online.Competitive price that covers much more than the cheaper insurers. I have my home insurance through Australian Seniors and have always found them to be very helpful .

I thought the initial policy price was attractive but the loading for medical procedures going back 5 years was a bit steep. I also thought the time it took to complete the medical review was ridiculous, as it took 40 minutes and went back 5 years. A little over the top I thought when some of those procedures were of a type that were not ongoing conditions. I thought your representative, Amanda, was excellent with her product knowledge, thoroughness and customer service skills.

We haven't travelled yet, but it was so easy to choose our insurance and it was great value for money. We made comparisons with other insurers, but this was the best quote we received saving us $50-$100 for comparable insurance elsewhere.

It is a few years since I have needed travel insurance, but I have used Seniors several times in the past.
I reckon the online quote/payment was easier than last time.
Lets trust that our trip takes place in 2021 and a claim will not be required.

Took out travel insurance earlier this year. Staff were very helpful and the policy good value. Due to inability to travel because of the pandemic I rang to see if I would be covered for any cancellation costs with my holiday. Whilst I wouldn't be covered because it is a pandemic and I'm not aware any insurance company would cover the costs, I was given the option of a credit towards future travel or a full refund. I received the refund within 2 days.

Easy to set up, not in use yet so have not had to make a claim yet. Seems to be good value and pleasant and professional person taking information . Called back when indicated.

Spoke with a very helpful person who took me through the process to purchase travel insurance. This is the first time I’ve used Seniors Travel Insurance and I found it a positive experience.

Haven't yet traveled, troubled times. Hope for smooth sailing and no hiccoughs. Have peace of mind knowing I have some cover. Lesson learnt to take insurance as soon as purchasing ticket

This is the first time we have used Australian Seniors Travel and found the assistant very helpful
and it was quick and easy to set up.I would not hesitate to use this insurance company again.

All covers from all company’s are to expensive but you need it & I’m happy,first policy with seniors seems good hope I never have to use it and we all stay safe

First Lady did not tell me the caronavirus speech. Second lady was more forthcoming. Asked for policy to be mailed, as no working printer at present, but policy appeared on my email after finishing call.

Policy is good value and service was polite and informative. I have not yet started my travel or made a claim and hope that I don’t need to but confident that the service will be fair if I do.

Policy purchased before outbreak but now worthless because of pandemic. Admittedly not something I thought about before (clearly should have, yes my fault) but would warn anyone searching for a policy to make sure that pandemic is covered. Apparently there are some out there if you take a policy before it is declared. Shows that travel insurance without pandemic coverage is useless, so for your own safety and peace of mind shop around!

policy was comparatively easy, seeing as I am an 80 year old man with several medical conditions that needed to be declared.It was made easier by the very patient and competent Katya.
This is the first time I have approached your company.

The on-line process of obtaining a quote and taking out a policy was easy and quick. And the confirmation email with full policy details came through promptly.

Feel policy is good value and the only thing I would have liked in the policy was to increase the individual limit on a piece of jewellery.
All details clearly explained to me

In hindsight yes but still a lot of money
Nothing to lodge as this is my first holiday with Australian Senior Insurance.
1st time using Australian Seniors as they were slightly cheaper than some others.

This was the first time I needed travel insurance. After a lot of research, I settled on Australian Seniors because of the responses and help I received from their representative, Tenille. She was courteous, knowledgeable, very helpful and very pleasant to talk to. Their quotes were very competitive but what finally swung it in their favour was the service we received.
I have not gone on my trip yet so obviously have not had to make a claim but, judging by the treatment so far, I would anticipate quick and efficient hekp.

Found the process quite simple. The costing and coverage seems to be good value. Jonah guided us through all the relevant questions and provided great service while doing so. This is the first time we have tried Australian Seniors. We will use them to insure more trips in the future