Seniors Travel Insurance

Better Look After Us Oldies More – Well Peeps, since my last review on this mob, they’ve dropped the ball in my book. We off to Bali again next year so I decided as seeing I was so happy with the last policies price, I’d give them another run. That’s where it stopped and I went with 1Cover. Why you ask? Short answer is that for the 7 weeks we will be away, they were 900 smackers… Read more

dearer than 1Cover. I might be older but I’m not that dumb to part with that much folding stuff. It’s not as if my wife and I were going to do all the crazy stuff like hang gliding, parachuting or Bungi Jumping ( that would be hard to do in Bali ) like we used to when we were younging’s. All I wanted was a policy to mainly cover medical expenses just in case. So they lost my business and that’s sad in a way given they were so cheap last time. As Ned Kelly said on the gallows “Such is Life “.

Refused cover for pre existing medical condition but 2 other companies accepted, based on the same medical questions – About 13 years ago we took out a lifelong membership with Australian Seniors because we assumed they would be the best company to cater to older Australians who often have pre existing medical conditions. Sadly not the case. My husband was refused coverage for a trip to Fiji for his pre existing heart condition after answering a series of… Read more

questions. Later he contacted 2 different insurers, was asked almost identical questions, and was offered coverage from both the other companies. To be on the safe side we had our cardiologist answer the questions from all 3 companies. For a company professing to specialise in insurance for older Australians this was more than disappointing; it’s also very disheartening to hear that refusal down the phone as you think it will be the end of your travelling life. We double checked with them but were absolutely refused coverage for the heart condition. If you have a pre existing medical issue shop around and don't assume you won’t get coverage if you’re refused as we were. In fact check out the Canstar ratings for travel insurance for seniors and hopefully you’ll be good to go.

Helpful but laborious and a mistake was made – I haven't traveled yet so can't comment on the claims process... hopefully I won't have to. I organised cover for 6 of us under 4 policies over the phone as I needed to discuss existing medical conditions I had to listen to the same disclaimer 4 times... surely there must be a better way. Once the policies were organised and paid for I received… Read more ·  1

the insurance certificate by email and noted that my sisters date of birth had been incorrectly listed. When I tried to get it corrected I was told only she was able to do it and yet I set the policies up only 10 minutes earlier. Not sure how I can arrange a policy but not amend it????

The good news is that the person I dealt with was very helpful, was locally based and spoke English well enough that I could understand her with no difficulty.

This is the first time I have used the company and I felt the premiums were a bit more expensive than some other companies but the other companies wouldn't cover my mum (she's 76).

Better training needed for staff – It was very difficult to give a fair star rating to this review because the actual insurance is an excellent policy and should, get a 5 star rating. The policy is simple, straight forward and they have a real understanding of the needs of seniors. I have rated it lower due to the lady I dealt with. PLEASE train your staff to - take a breath,… Read more ·  3

listen, and ask questions not just rave on from a pre written script. From the start of the quote she just kept TALKING, I couldn’t asks questions because she just kept TALKING. We got to medical declarations, I told her about a pre existing condition and went through the questions relating to that . She didnt ask - is there anything else ? She just started TALKING and I assume reading from a script. I finally got her to stop talking and said I had other things I needed to declare . She said - oh I didnt know that , well of course not because she didnt ASK she just kept TALKING. So, now she had to start a NEW quote because she could not go back to add in more pre existing medical conditions ! Honestly, if I had not been told how good this policy was I would have just hung up the phone and given up. I wanted to ask about car insurance as well , but no way was I going to even try to discuss car insurance with this lady.

easy and a good fit – absolutely, the consultant was patient and took plenty of time to explain everything. Was a comfort to communicate with a English speaking consultant who was easy to understand and very patient Show details ·  1

Very Competitive – Very easy to organise online.Competitive price that covers much more than the cheaper insurers. I have my home insurance through Australian Seniors and have always found them to be very helpful . Show details ·  1

Review – I thought the initial policy price was attractive but the loading for medical procedures going back 5 years was a bit steep. I also thought the time it took to complete the medical review was ridiculous, as it took 40 minutes and went back 5 years. A little over the top I thought when some of those procedures were of a type that were not ongoing… Read more ·  1

conditions. I thought your representative, Amanda, was excellent with her product knowledge, thoroughness and customer service skills.

Something unusual – I noticed that all those glowing reviews (hundreds of 4 or 5 stars) re the Seniors Insurance products were written by people who NEVER MADE A CLAIM-this is a statistical impossibility. I'd be very interested in reading replies from both Seniors Insurance and Productreview people. Best, Show details

Travel insurance no longer offered – Went for a quote on Seniors Travel Insurance with Australian Seniors. Large banner stated "We are temporarily ceasing Sales of Travel Insurance". So why is this company at the head of the listings for Seniors Travel Insurance? And more to the point the reasons for not offering insurance was "...we’ve had to make some changes due to the unforeseen… Read more

impact of COVID-19. In accordance with the Australian Government’s travel restrictions and due to the complex and unpredictable nature of travel currently, we have taken the difficult decision to suspend sales of new Travel Insurance policies until further notice." Overseas travel has been operating normally for months now. Methinks an organization that is not with it.

Worthless because of COVID-19 – Policy purchased before outbreak but now worthless because of pandemic. Admittedly not something I thought about before (clearly should have, yes my fault) but would warn anyone searching for a policy to make sure that pandemic is covered. Apparently there are some out there if you take a policy before it is declared. Shows that travel insurance without pandemic coverage is useless, so for your own safety and peace of mind shop around! Show details

Easy claim process – Only weeks before a planned overseas trip my wife was injured when a car ran over her foot. As a result we had to cancel our planned holiday and submit a claim. The process was much simpler than I expected and communication from the claims department was very friendly and no barriers were put in our way. We received a full refund minus our excess. I would not hesitate to Use and to recommend Seniors Travel Insurance again. Show details ·  1

Seniors Travel Insurance is the only one that answered my call – I had tried to contact several other travel insurance companies - emails, online forms and calls. Seniors Travel Insurance is the only one that answered my call - in less than 5 minutes. The operator was very helpful and answered my questions and we have purchased travel insurance from them. I am very confident that if somewthing does go wrong, that Seniors Travel Insurance will answer my call. Show details ·  1

Great price for great benefits! – We haven't travelled yet, but it was so easy to choose our insurance and it was great value for money. We made comparisons with other insurers, but this was the best quote we received saving us $50-$100 for comparable insurance elsewhere. Show details ·  1

Easy to set up on line at a nice $ rate – It is a few years since I have needed travel insurance, but I have used Seniors several times in the past. I reckon the online quote/payment was easier than last time. Lets trust that our trip takes place in 2021 and a claim will not be required. Show details ·  1

Great customer service – Took out travel insurance earlier this year. Staff were very helpful and the policy good value. Due to inability to travel because of the pandemic I rang to see if I would be covered for any cancellation costs with my holiday. Whilst I wouldn't be covered because it is a pandemic and I'm not aware any insurance company would cover the costs, I was… Read more ·  1

given the option of a credit towards future travel or a full refund. I received the refund within 2 days.

A good product – Easy to set up, not in use yet so have not had to make a claim yet. Seems to be good value and pleasant and professional person taking information . Called back when indicated. Show details ·  1

Travel Insurance – Spoke with a very helpful person who took me through the process to purchase travel insurance. This is the first time I’ve used Seniors Travel Insurance and I found it a positive experience. Show details ·  1

Easy to set up. Covered cruise. Didnt expect cover for virus. Lots not even covering cruises – Haven't yet traveled, troubled times. Hope for smooth sailing and no hiccoughs. Have peace of mind knowing I have some cover. Lesson learnt to take insurance as soon as purchasing ticket Show details ·  1

Good Value – This is the first time we have used Australian Seniors Travel and found the assistant very helpful and it was quick and easy to set up.I would not hesitate to use this insurance company again. Show details ·  1

Covered – All covers from all company’s are to expensive but you need it & I’m happy,first policy with seniors seems good hope I never have to use it and we all stay safe Show details ·  1

Having to ring twice for a policy – First Lady did not tell me the caronavirus speech. Second lady was more forthcoming. Asked for policy to be mailed, as no working printer at present, but policy appeared on my email after finishing call. Show details ·  1

Good information and service – Policy is good value and service was polite and informative. I have not yet started my travel or made a claim and hope that I don’t need to but confident that the service will be fair if I do. Show reply

taking out overseas travel insurance – policy was comparatively easy, seeing as I am an 80 year old man with several medical conditions that needed to be declared.It was made easier by the very patient and competent Katya. This is the first time I have approached your company. Show details ·  1

Don’t Know Yet – The on-line process of obtaining a quote and taking out a policy was easy and quick. And the confirmation email with full policy details came through promptly. Show details ·  1

Taking out travel insurance – Feel policy is good value and the only thing I would have liked in the policy was to increase the individual limit on a piece of jewellery. All details clearly explained to me Show details ·  1

Being on a State pension it is very expensive but I had to have it – In hindsight yes but still a lot of money Nothing to lodge as this is my first holiday with Australian Senior Insurance. 1st time using Australian Seniors as they were slightly cheaper than some others. Show details ·  1

Terrific to deal with – This was the first time I needed travel insurance. After a lot of research, I settled on Australian Seniors because of the responses and help I received from their representative, Tenille. She was courteous, knowledgeable, very helpful and very pleasant to talk to. Their quotes were very competitive but what finally swung it in their favour was… Read more ·  1

the service we received. I have not gone on my trip yet so obviously have not had to make a claim but, judging by the treatment so far, I would anticipate quick and efficient hekp.

Cruise travel insurance – Found the process quite simple. The costing and coverage seems to be good value. Jonah guided us through all the relevant questions and provided great service while doing so. This is the first time we have tried Australian Seniors. We will use them to insure more trips in the future Show details ·  1

Fabulous service – This is the first time I have used this company but the over the phone service was fabulous. Hopefully the service if I need to claim will be as good as I experienced with the lovely lady I spoke to Show details ·  1

Good price for short term policy – Policy seems to be good value for six day cover. Inclusions are what I was looking for. But the rest will be how a claim is dealt with if it comes to that! Show details ·  1