Travel cruise insurance
Tennille helped me considerably and explained the policy to me. We went through the policy from A to Z. I havent used your insurance company, have also insured my travel arrangements through Medibank Private in th3 past.
Easy to pay
Cover for a couple of health issues that would be normal in someone aged 80 would have quadrupled the cost of the policy, so decided to allow those to be excluded. Keeping our fingers crossed will be thousands cheaper! But at least they will cover some of that age...
First time using this insurance company. Consultant was very pleasant and helpful.
We compared this policy with others and found it to be good value. Plus the staff member was very good and we now plan to take a second policy for a longer trip planned for 2020
Easy and efficient insurance
I went to Seniors insurance because the website for the company I usually use, *****, wouldn't function properly. The Senior's site worked perfectly and it hardly took any time. The price was less than expected. I hope I don't have to claim, but if I do, I hope that will be easy too!
needed travel coverage
my only criticism is that you had to list all countries and not just south pacific cruise ,have not lodged a claim so not applicable at this stage ,I believe this is second time we have used this insurance.
Disappointing and difficult
Easy enough to find the right policy and to pay for it, but it took 2 phone calls and four days for a copy of the policy to be emailed .
Essentials Travel Insurance
Very helpful and quick response from all on a good value travel policy. This is my first time with this company and hopefully I will be using them again in the future
First time but looks good.
Very easy to set up and appears to be good value. The real test will come when one makes a claim, that is how complicated is the calim form and how long it takes to satisfy the claim. .
Perfect to be able to do both policies on one phone call
It appears to be great value. It does take a while to sort out for two policies. No we have not lodged a claim. We havent used this company before.
I am covered!
I have not used Australian Seniors before but have now arranged Travel Insurance including all my medical conditions. There are other companies that do not include some of my medical conditions in their quotes. Your staff member was very pleasant and answered all my questions very knowledgeably. So, although rather an expensive item in my case, it is good to know I am covered for all eventualities. I have not as yet travelled so cannot comment on claims made.
Policy was good value. I havent travelled yet. First time using this Insurarance company but Ibwill definitely consider using them again . Staff were very pleasant and helpful when taking me through my policy
Policy value was hard to determine - quotes kept changing in a 24 hour period. I initially got an online quote but then it became a phone conversation and a follow up call next day which I am not comfortable with and left me feeling pressured to buy. This is my first time with this company and I can only hope cover is painless if we are in need.
Covers what we require
Price is a little lower than the insurer used previously but as usual you get what you pay for. The wording in cancellations does not say "includes travel companion" if one person can't travel were other policies state this clearly. Easy to get online. The true rating will be if we need to make a claim.
Easy to buy
Loved being able to have both my Mum and I on it. Wonderful value for adding on extra medical conditions. Would love to be able to buy a multi-travel pass.
Quote for combined travel ...
A little more expensive than some other companies but a better comprehensive policy.
A pleasant experience dealing with staff member, very patient and professional explaining the package and
answered all my questions
Didn't quite hit the mark but better than the others
I really liked the online quoting and sign-up procedure. It was quick and easy. Staff were friendly and pleasant but quickly hit the limit of their knowledge when asked for clarifications. Had to ask questions in several different ways and even ring back to speak to someone else in order to get complete answers regarding cover in specific situations. I still have an issue with the Cruise Option. It is clearly designed for ocean cruising but it is mandatory even for river cruising. The cover does not make sense for river cruises plus most ...river cruise companies now offer cruise interruption cover for free. So, I have been forced to pay extra for a cover that is inappropriate and a duplication - not happy with that! The saving grace is that the total cost for me is still a bit cheaper than that of the nearest comparable competitor.
Quote for Cruise Holiday Insurance
My wife & I have chosen Seniors Travel Insurance several times in the past and we are happy with the service. Lynn again was very professional and efficient. All staff had very happy manners and demeanor.
Ideal for us
We are confident that our policy is good value for us. We have not claimed in the past but the policy gives us pease of mind. We are looking forward to our cruise.
Staff helpful and willing to listen. We covered the essentials without trouble and I was able to transact a suitable policy in less than a day. Staff did not try to cover the inevitable ignorance in dealing with a complex matter.
The service was excellent
This was the first time I've chosen Seniors Travel Insurance and I was very happy with the service. Claudia was very professional and efficient. I am certain that I will use your services again.
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Questions & Answers
Is repatriation to Australia covered in the event of an accident or illness?
Customer RelationsAustralian Seniors
Hi Rob L.,
Thank you for your question. In our PDS under Section 17 are the terms and conditions when we will pay a benefit towards funeral or repatriation expenses. https://www.seniors.com.au/documents/seniors-single-trip-travel-insurance-pds.pdf
do you cover 72 and 69 couple for multi trips
Customer RelationsAustralian Seniors
Thank you for reaching out to us. We do not offer multi-trip policies at this time, however we do offer single trip cover. To purchase a policy you must be at least 17 years of age and there is no upper age limit when applying for a single trip policy with us. However, health assessments and further screening may apply at certain ages. If you would like a quote, please send me a private message with your best contact number and I will arrange for one of our team to contact you.
Has anyone had to make a medical claim through Seniors Travel Insurance and how did you go?
|Category||Travel Insurance||Travel Insurance||Travel Insurance|
|Contact Number||1300 051 095||1300 051 095||1300 051 095|
|24-Hour Phone Contact||No||No||No|
|Other Insurance Types Offered||Car, Funeral, Home and Contents and Pet||Car, Funeral, Home and Contents and Pet||Car, Funeral, Home and Contents and Pet|
|Maximum Age Covered||89 years old||89 years old||89 years old|
|Overseas Emergency Assistance||Unlimited||Unlimited||$10,000 (Domestic Only)|
|Accidental Death||$25,000||Not Included||$15,000|
|Emergency Dental||$5,000||$1,000||Not Included|
|Pregnancy (max weeks)||24 weeks (pending assessment)||24 weeks (pending assessment)||24 weeks (pending assessment)|
|Resumption of Journey||$3,000||Not Included||Not Included|
|Hospital Cash Allowance||$100 per day, up to $8,000||Not Included||Not Included|
|Overseas Emergency Medical & Hospital Expenses||Not Included||Not Included||Not Included|
|Loss of Income||$10,400||Not Included||Not Included|
|Permanent Disability||$25,000||Not Included||$15,000|
|Luggage & Personal Effects|
|Theft of Cash||$250||Not Included||Not Included|
|Delayed Luggage||$500 after 24hrs, $1,000 after 72hrs||Not Included||$500 after 24hrs, $1,000 after 72hrs|
|Credit Card Fraud||Replacement covered under "Non-medical additional expenses"||Not Included||Replacement covered under "Non-medical expenses"|
|Travel Documents / Passport||Replacement covered under "Non-medical additional expenses"||Not Included||Replacement covered under "Non-medical expenses"|
|Maximum Single Item Limit||$4,000 (Camera, laptop, or tablet)||$4,000 (Camera, laptop, or tablet)||$4,000 (Camera, laptop, or tablet)|
|Luggage & Personal Effects||$15,000||$5,000||$5,000|
|Rental Vehicle Excess||$8,000||Not Included||$5,000|
|Motorbike / Moped Coverage||Optional for motorcycles/mopeds over 50cc||Optional for motorcycles/mopeds over 50cc||Not Included|
|Domestic Pet Care||$500||Not Included||Not Included|
|Special Activities Packages|
|Cruise||Optional Extra||Optional Extra||Not Included|
|Adventure||Optional Extra||Optional Extra||Not Included|
|Snow / Ski||Optional Extra||Optional Extra||Optional Extra|
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