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Seniors Travel Insurance
4.6 from 425 reviews · View Statistics
See the Best Travel Insurance in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Australian Seniors

Pros

No age limit for single trips
Pre-existing medical cover
Friendly for children and grandchildren

Reviews

  • Value for Money
    4.4 (319)
  • Transparency
    4.5 (292)
  • Customer Service
    4.6 (305)
  • Claim Resolution Time
    • <1 week (5)
    • 1-2 weeks (6)
    • 2-4 weeks (4)
    • 1-2 months (3)
  • Claim ApprovedYes (17) · No (1)
Previous
Next
frenan
frenanSydney, NSW
  • 5 reviews
  • 1 like

Travel insurance no longer offered

published

Went for a quote on Seniors Travel Insurance with Australian Seniors. Large banner stated "We are temporarily ceasing Sales of Travel Insurance". So why is this company at the head of the listings for Seniors Travel Insurance? And more to the point the reasons for not offering insurance was "...we’ve had to make some changes due to the unforeseen impact of COVID-19. In accordance with the Australian Government’s travel restrictions and due to the complex and unpredictable nature of travel currently, we have taken the difficult decision to suspend sales of new Travel Insurance policies until further notice." Overseas travel has been operating normally for months now. Methinks an organization that is not with it.

Value for Money
1/5
Transparency
1/5
Australian Seniors
Customer RelationsAustralian SeniorsSend a private message
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John
John
  • 2 reviews
  • 1 like

easy and a good fit

published

absolutely, the consultant was patient and took plenty of time to explain everything. Was a comfort to communicate with a English speaking consultant who was easy to understand and very patient

Value for Money
4/5
Transparency
5/5
Australian Seniors
Customer RelationsAustralian SeniorsSend a private message
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Robyn
Robyn
  • 3 reviews

Very Competitive

published

Very easy to organise online.Competitive price that covers much more than the cheaper insurers. I have my home insurance through Australian Seniors and have always found them to be very helpful .

Value for Money
5/5
Customer Service
4/5
Australian Seniors
Customer RelationsAustralian SeniorsSend a private message
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Steven
StevenIllawarra, NSW
  • 3 reviews

Review

published

I thought the initial policy price was attractive but the loading for medical procedures going back 5 years was a bit steep. I also thought the time it took to complete the medical review was ridiculous, as it took 40 minutes and went back 5 years. A little over the top I thought when some of those procedures were of a type that were not ongoing conditions. I thought your representative, Amanda, was excellent with her product knowledge, thoroughness and customer service skills.

Value for Money
4/5
Transparency
5/5
Australian Seniors
Customer RelationsAustralian SeniorsSend a private message
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Charles
CharlesIllawarra, NSW

Great price for great benefits!

published

We haven't travelled yet, but it was so easy to choose our insurance and it was great value for money. We made comparisons with other insurers, but this was the best quote we received saving us $50-$100 for comparable insurance elsewhere.

Incentivised Review No
DestinationNew Zealand
Claim Made No
Australian Seniors
Customer RelationsAustralian SeniorsSend a private message
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John
JohnSydney, NSW

Easy to set up on line at a nice $ rate.

published

It is a few years since I have needed travel insurance, but I have used Seniors several times in the past.
I reckon the online quote/payment was easier than last time.
Lets trust that our trip takes place in 2021 and a claim will not be required.

Incentivised Review No
DestinationAustralia
Australian Seniors
Customer RelationsAustralian SeniorsSend a private message

Hi John,
Thank you for taking the time to share your review with us, we really appreciate it. I am delighted to hear that you found our website to be so user-friendly and I hope that you have a good trip in 2021.
Kind regards,
Jessica

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Janet
JanetSouth East Queensland, QLD
  • 2 reviews
  • 1 like

Great customer service.

published

Took out travel insurance earlier this year. Staff were very helpful and the policy good value. Due to inability to travel because of the pandemic I rang to see if I would be covered for any cancellation costs with my holiday. Whilst I wouldn't be covered because it is a pandemic and I'm not aware any insurance company would cover the costs, I was given the option of a credit towards future travel or a full refund. I received the refund within 2 days.

Value for Money
5/5
Transparency
5/5
Australian Seniors
Customer RelationsAustralian SeniorsSend a private message
Similar opinion? Write a review on ProductReview.com.au!

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Julie
JulieWanniassa 2903, ACT

A good product

published

Easy to set up, not in use yet so have not had to make a claim yet. Seems to be good value and pleasant and professional person taking information . Called back when indicated.

Value for Money
4/5
Transparency
4/5
Australian Seniors
Customer RelationsAustralian SeniorsSend a private message

Hi Julie,
Thank you for taking the time to share your experience with us. I am delighted to hear of the ease in which you were able to set up your policy and of the great service that you have received from our team.
Kind regards,
Jessica

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Kerrian
KerrianSydney, NSW

Travel Insurance

published

Spoke with a very helpful person who took me through the process to purchase travel insurance. This is the first time I’ve used Seniors Travel Insurance and I found it a positive experience.

Incentivised Review No
DestinationNorth America (inc. Hawaii)
Australian Seniors
Customer RelationsAustralian SeniorsSend a private message

Hi Kerrian,
I'm glad to hear our helpful team member was able to assist you in setting up your policy and that your experience was a positive one. Thank you for taking the time to share your review with us, we appreciate it.
Kind regards,
Alisa

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Annie Dear
Annie DearSouth East Queensland, QLD

Easy to set up. Covered cruise. Didnt expect cover for virus. Lots not even covering cruises

published

Haven't yet traveled, troubled times. Hope for smooth sailing and no hiccoughs. Have peace of mind knowing I have some cover. Lesson learnt to take insurance as soon as purchasing ticket

Incentivised Review No
DestinationNew Zealand
Australian Seniors
Customer RelationsAustralian SeniorsSend a private message

Hi Annie,
It's lovely to hear we are able to provide you peace of mind and wish you the best on your travels. Thank you for taking the time to share this feedback, we really appreciate it.
Kind regards,
Alisa

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Denise
DeniseIllawarra, NSW
  • 2 reviews
  • 1 like

Good Value

published

This is the first time we have used Australian Seniors Travel and found the assistant very helpful
and it was quick and easy to set up.I would not hesitate to use this insurance company again.

Value for Money
5/5
Transparency
5/5
Australian Seniors
Customer RelationsAustralian SeniorsSend a private message

Hi Denise,
Thank you for taking the time to share your experience with us. It's lovely to hear our helpful team member was able to set your cover up with ease and that you have found value in your policy.
Kind regards,
Alisa

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Richard Morton
Richard MortonBudgewoi
  • 3 reviews
  • 2 likes

Covered

published

All covers from all company’s are to expensive but you need it & I’m happy,first policy with seniors seems good hope I never have to use it and we all stay safe

Value for Money
4/5
Transparency
3/5
Australian Seniors
Customer RelationsAustralian SeniorsSend a private message

Hi Richard,
I'm glad to hear that you are happy with your policy and that we can offer peace of mind while on holiday. Thank you for taking the time to share this with us, all the best on your travels.
Kind regards,
Alisa

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Travel Insurance

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Having to ring twice for a policy

published

First Lady did not tell me the caronavirus speech. Second lady was more forthcoming. Asked for policy to be mailed, as no working printer at present, but policy appeared on my email after finishing call.

Value for Money
3/5
Transparency
3/5
Australian Seniors
Customer RelationsAustralian SeniorsSend a private message
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Good information and service

published

Policy is good value and service was polite and informative. I have not yet started my travel or made a claim and hope that I don’t need to but confident that the service will be fair if I do.

Value for Money
5/5
Transparency
5/5
Australian Seniors
Customer RelationsAustralian SeniorsSend a private message

Hi Lesley,
Thank you for taking the time to share your review. It's wonderful to hear that our team members have been able to provide you the information necessary to choose a policy suited to you.
Kind regards,
Alisa

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Rex
RexSouth East Queensland, QLD

Worthless because of COVID-19

published

Policy purchased before outbreak but now worthless because of pandemic. Admittedly not something I thought about before (clearly should have, yes my fault) but would warn anyone searching for a policy to make sure that pandemic is covered. Apparently there are some out there if you take a policy before it is declared. Shows that travel insurance without pandemic coverage is useless, so for your own safety and peace of mind shop around!

Value for Money
1/5
Customer Service
2/5
Australian Seniors
Customer RelationsAustralian SeniorsSend a private message
Rex
Rex
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Questions & Answers

Graham
Grahamasked
Travel Insurance

Hi, my wife and I are travelling to Europe next year for a month for a holiday. I would like to speak to one of your consultants to discuss insurance. My mobile is 0423787181.
Regards
GRAHAM

1 answer
Australian Seniors
Customer RelationsAustralian SeniorsSend a private message
mike o.
mike o.asked
Travel Insurance

What cover do you give for COVID when travelling on a cruise in Europe?

1 answer
Australian Seniors
Customer RelationsAustralian SeniorsSend a private message
shahjohn
shahjohnasked
Travel Insurance

Hi, we are travelling to Vietnam next month.
Are you able to recommend any companies that insure due to Covid-19
Regards
John

1 answer
Australian Seniors
Customer RelationsAustralian SeniorsSend a private message
See all Seniors Travel Insurance questions

Get an answer from our members and Australian Seniors representatives

Seniors Travel Insurance

Details

Features

  • There are 3 levels of cover - domestic cover, international essential cover and international top cover.
  • For one-off trips (called ‘single’ trips), policies cover travellers of any age. Single trips can include trips of up to 12 months long.
  • The two international travel policies cover up to 31 pre-existing medical conditions. They also let you select your excess amount ($0, $100, $200), with a varying premium amount as a result. The domestic policy excess is $50.
  • Purchasing a policy automatically includes cover for children or grandchildren under 21, providing they are not working full-time and that they are traveling with the policyholder for the whole journey.
  • The top international cover includes the following benefits that the essential policy doesn’t have: travel delays, rental vehicle insurance excess, resumption of journey, accidental death.
  • Both international essential cover and international top cover policies offer the following optional extras: motorcycle and moped cover, adventure cover for amateur sports and activities, bicycle cover, snow cover, and a cruise pack; which is compulsory for cruise holidays.
  • 24-hour emergency assistance is provided with AusAssistance, no matter where you are in the world.

Points of praise

  • Customer service staff are consistently friendly, personable and helpful. They demonstrate sound product knowledge. Reviewers appreciated that staff members answered their questions thoroughly and patiently.
  • Competitive prices offering good value were cited. Some reviewers noted that the quotes they received were higher than they would have liked. However, they still decided to go with Seniors’ Travel Insurance, as they trusted the brand due to its good reputation.
  • It’s easy to set up a policy on the insurer's website, which helped give reviewers peace of mind.

Something to consider

There is a general exclusion relating to pandemics, which means you can’t claim for lost costs related to cancelling or rearranging trips because of COVID-19.

ProductReview_2022 Awards_logo

Seniors Travel Insurance helped travellers take to the skies, or to the road, with confidence. The peace of mind it gave policyholders has earned the company a 2022 ProductReview Award for Best Travel Insurance Company this year. Top points of praise were awarded for Seniors' superb customer service and value for money.

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Seniors Travel Insurance - Top Cover

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Seniors Travel Insurance - Domestic Cover
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Seniors Travel Insurance - Domestic Cover

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CategoryTravel InsuranceTravel InsuranceTravel Insurance
Other Insurance Types Offered Car, Funeral, Home and Contents and PetCar, Funeral, Home and Contents and PetCar, Funeral, Home and Contents and Pet
UnderwriterHollardHollardHollard
Maximum Age Covered 89 years old89 years old89 years old
Medical Coverage
Overseas Emergency Assistance UnlimitedUnlimited$10,000 (Domestic Only)
Accidental Death$25,000Not Included$15,000
Emergency Dental$5,000$1,000Not Included
Pregnancy (max weeks) 24 weeks (pending assessment)24 weeks (pending assessment)24 weeks (pending assessment)
Resumption of Journey $3,000Not IncludedNot Included
Hospital Cash Allowance$100 per day, up to $8,000Not IncludedNot Included
Overseas Emergency Medical & Hospital ExpensesNot IncludedNot IncludedNot Included
Loss of Income$10,400Not IncludedNot Included
Permanent Disability$25,000Not Included$15,000
Luggage & Personal Effects
Theft of Cash $250Not IncludedNot Included
Delayed Luggage $500 after 24hrs, $1,000 after 72hrsNot Included$500 after 24hrs, $1,000 after 72hrs
Credit Card FraudReplacement covered under "Non-medical additional expenses"Not IncludedReplacement covered under "Non-medical expenses"
Travel Documents / Passport Replacement covered under "Non-medical additional expenses"Not IncludedReplacement covered under "Non-medical expenses"
Maximum Single Item Limit $4,000 (Camera, laptop, or tablet)$4,000 (Camera, laptop, or tablet)$4,000 (Camera, laptop, or tablet)
Luggage & Personal Effects $15,000$5,000$5,000
Ancillary
Personal Liability $3,000,000.00$1,500,000.00$1,000,000.00
Rental Vehicle Excess $8,000Not Included$5,000
Motorbike / Moped Coverage Optional for motorcycles/mopeds over 50ccOptional for motorcycles/mopeds over 50ccNot Included
Domestic Pet Care $500Not IncludedNot Included
Special Activities Packages
GolfIncludedIncludedIncluded
CruiseOptional ExtraOptional ExtraNot Included
Adventure Optional ExtraOptional ExtraNot Included
Snow / SkiOptional ExtraOptional ExtraOptional Extra
Compare all 3 Seniors Travel Insurance
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