Travel insurance no longer offered
Went for a quote on Seniors Travel Insurance with Australian Seniors. Large banner stated "We are temporarily ceasing Sales of Travel Insurance". So why is this company at the head of the listings for Seniors Travel Insurance? And more to the point the reasons for not offering insurance was "...we’ve had to make some changes due to the unforeseen impact of COVID-19. In accordance with the Australian Government’s travel restrictions and due to the complex and unpredictable nature of travel currently, we have taken the difficult decision to suspend sales of new Travel Insurance policies until further notice." Overseas travel has been operating normally for months now. Methinks an organization that is not with it.
easy and a good fit
absolutely, the consultant was patient and took plenty of time to explain everything. Was a comfort to communicate with a English speaking consultant who was easy to understand and very patient
Very easy to organise online.Competitive price that covers much more than the cheaper insurers. I have my home insurance through Australian Seniors and have always found them to be very helpful .
I thought the initial policy price was attractive but the loading for medical procedures going back 5 years was a bit steep. I also thought the time it took to complete the medical review was ridiculous, as it took 40 minutes and went back 5 years. A little over the top I thought when some of those procedures were of a type that were not ongoing conditions. I thought your representative, Amanda, was excellent with her product knowledge, thoroughness and customer service skills.
Great price for great benefits!
We haven't travelled yet, but it was so easy to choose our insurance and it was great value for money. We made comparisons with other insurers, but this was the best quote we received saving us $50-$100 for comparable insurance elsewhere.
Easy to set up on line at a nice $ rate.
It is a few years since I have needed travel insurance, but I have used Seniors several times in the past.
I reckon the online quote/payment was easier than last time.
Lets trust that our trip takes place in 2021 and a claim will not be required.
Great customer service.
Took out travel insurance earlier this year. Staff were very helpful and the policy good value. Due to inability to travel because of the pandemic I rang to see if I would be covered for any cancellation costs with my holiday. Whilst I wouldn't be covered because it is a pandemic and I'm not aware any insurance company would cover the costs, I was given the option of a credit towards future travel or a full refund. I received the refund within 2 days.
A good product
Easy to set up, not in use yet so have not had to make a claim yet. Seems to be good value and pleasant and professional person taking information . Called back when indicated.
Spoke with a very helpful person who took me through the process to purchase travel insurance. This is the first time I’ve used Seniors Travel Insurance and I found it a positive experience.
Easy to set up. Covered cruise. Didnt expect cover for virus. Lots not even covering cruises
Haven't yet traveled, troubled times. Hope for smooth sailing and no hiccoughs. Have peace of mind knowing I have some cover. Lesson learnt to take insurance as soon as purchasing ticket
This is the first time we have used Australian Seniors Travel and found the assistant very helpful
and it was quick and easy to set up.I would not hesitate to use this insurance company again.
All covers from all company’s are to expensive but you need it & I’m happy,first policy with seniors seems good hope I never have to use it and we all stay safe
Having to ring twice for a policy
First Lady did not tell me the caronavirus speech. Second lady was more forthcoming. Asked for policy to be mailed, as no working printer at present, but policy appeared on my email after finishing call.
Good information and service
Policy is good value and service was polite and informative. I have not yet started my travel or made a claim and hope that I don’t need to but confident that the service will be fair if I do.
Worthless because of COVID-19
Policy purchased before outbreak but now worthless because of pandemic. Admittedly not something I thought about before (clearly should have, yes my fault) but would warn anyone searching for a policy to make sure that pandemic is covered. Apparently there are some out there if you take a policy before it is declared. Shows that travel insurance without pandemic coverage is useless, so for your own safety and peace of mind shop around!
Questions & Answers
Hi, my wife and I are travelling to Europe next year for a month for a holiday. I would like to speak to one of your consultants to discuss insurance. My mobile is 0423787181.
Thank you for reaching out and it's lovely to hear that you will be travelling to Europe next year.
Like many other companies in Australia and around the world, we’ve had to make some chan...
What cover do you give for COVID when travelling on a cruise in Europe?
Thank you for reaching out with your query.
Australian Seniors have made the difficult decision to suspend sales of new Travel Insurance policies until further notice....
Hi, we are travelling to Vietnam next month.
Are you able to recommend any companies that insure due to Covid-19
Thank you for reaching out and it's great to hear that you will soon be travelling to Vietnam.
Like many other companies in Australia and around the world, we’ve had to make some changes du...
Get an answer from our members and Australian Seniors representatives
- There are 3 levels of cover - domestic cover, international essential cover and international top cover.
- For one-off trips (called ‘single’ trips), policies cover travellers of any age. Single trips can include trips of up to 12 months long.
- The two international travel policies cover up to 31 pre-existing medical conditions. They also let you select your excess amount ($0, $100, $200), with a varying premium amount as a result. The domestic policy excess is $50.
- Purchasing a policy automatically includes cover for children or grandchildren under 21, providing they are not working full-time and that they are traveling with the policyholder for the whole journey.
- The top international cover includes the following benefits that the essential policy doesn’t have: travel delays, rental vehicle insurance excess, resumption of journey, accidental death.
- Both international essential cover and international top cover policies offer the following optional extras: motorcycle and moped cover, adventure cover for amateur sports and activities, bicycle cover, snow cover, and a cruise pack; which is compulsory for cruise holidays.
- 24-hour emergency assistance is provided with AusAssistance, no matter where you are in the world.
Points of praise
- Customer service staff are consistently friendly, personable and helpful. They demonstrate sound product knowledge. Reviewers appreciated that staff members answered their questions thoroughly and patiently.
- Competitive prices offering good value were cited. Some reviewers noted that the quotes they received were higher than they would have liked. However, they still decided to go with Seniors’ Travel Insurance, as they trusted the brand due to its good reputation.
- It’s easy to set up a policy on the insurer's website, which helped give reviewers peace of mind.
Something to consider
There is a general exclusion relating to pandemics, which means you can’t claim for lost costs related to cancelling or rearranging trips because of COVID-19.
Seniors Travel Insurance helped travellers take to the skies, or to the road, with confidence. The peace of mind it gave policyholders has earned the company a 2022 ProductReview Award for Best Travel Insurance Company this year. Top points of praise were awarded for Seniors' superb customer service and value for money.
|Category||Travel Insurance||Travel Insurance||Travel Insurance|
|Other Insurance Types Offered||Car, Funeral, Home and Contents and Pet||Car, Funeral, Home and Contents and Pet||Car, Funeral, Home and Contents and Pet|
|Maximum Age Covered||89 years old||89 years old||89 years old|
|Overseas Emergency Assistance||Unlimited||Unlimited||$10,000 (Domestic Only)|
|Accidental Death||$25,000||Not Included||$15,000|
|Emergency Dental||$5,000||$1,000||Not Included|
|Pregnancy (max weeks)||24 weeks (pending assessment)||24 weeks (pending assessment)||24 weeks (pending assessment)|
|Resumption of Journey||$3,000||Not Included||Not Included|
|Hospital Cash Allowance||$100 per day, up to $8,000||Not Included||Not Included|
|Overseas Emergency Medical & Hospital Expenses||Not Included||Not Included||Not Included|
|Loss of Income||$10,400||Not Included||Not Included|
|Permanent Disability||$25,000||Not Included||$15,000|
|Luggage & Personal Effects|
|Theft of Cash||$250||Not Included||Not Included|
|Delayed Luggage||$500 after 24hrs, $1,000 after 72hrs||Not Included||$500 after 24hrs, $1,000 after 72hrs|
|Credit Card Fraud||Replacement covered under "Non-medical additional expenses"||Not Included||Replacement covered under "Non-medical expenses"|
|Travel Documents / Passport||Replacement covered under "Non-medical additional expenses"||Not Included||Replacement covered under "Non-medical expenses"|
|Maximum Single Item Limit||$4,000 (Camera, laptop, or tablet)||$4,000 (Camera, laptop, or tablet)||$4,000 (Camera, laptop, or tablet)|
|Luggage & Personal Effects||$15,000||$5,000||$5,000|
|Rental Vehicle Excess||$8,000||Not Included||$5,000|
|Motorbike / Moped Coverage||Optional for motorcycles/mopeds over 50cc||Optional for motorcycles/mopeds over 50cc||Not Included|
|Domestic Pet Care||$500||Not Included||Not Included|
|Special Activities Packages|
|Cruise||Optional Extra||Optional Extra||Not Included|
|Adventure||Optional Extra||Optional Extra||Not Included|
|Snow / Ski||Optional Extra||Optional Extra||Optional Extra|
Other Travel Insurance
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