Seniors Travel Insurance
Top Cover, Essential Cover, Domestic Cover · See All
- seniors.com.au
- ✓ Verified company
- Award Winner OVERALL INSURANCE 2023
- +1 more
425 reviews · Statistics
- <1 week (5)
- 1-2 weeks (6)
- 2-4 weeks (4)
- 1-2 months (3)
Seniors Travel Insurance is a ProductReview.com.au Awards Winner for OVERALL INSURANCE 2023, 2020. Learn more
Seniors Travel Insurance is the only one that answered my call
Travel Insurance - Essential CoverI had tried to contact several other travel insurance companies - emails, online forms and calls. Seniors Travel Insurance is the only one that answered my call - in less than 5 minutes. The operator was very helpful and answered my questions and we have purchased travel insurance from them. I am very confident that if somewthing does go wrong, that Seniors Travel Insurance will answer my call.
- Destination: South-East Asia (e.g. Bali, Vietnam, Thailand)
- Claim Made: No
- Insurance Cover For: Adult
Something unusual
Seniors Travel InsuranceI noticed that all those glowing reviews (hundreds of 4 or 5 stars) re the Seniors Insurance products were written by people who NEVER MADE A CLAIM-this is a statistical impossibility. I'd be very interested in reading replies from both Seniors Insurance and Productreview people. Best,
- Destination: New Zealand
- Claim Made: No
- Insurance Cover For: Senior
Travel insurance no longer offered
Travel Insurance - Top CoverWent for a quote on Seniors Travel Insurance with Australian Seniors. Large banner stated "We are temporarily ceasing Sales of Travel Insurance". So why is this company at the head of the listings for Seniors Travel Insurance? And more to the point the reasons for not offering insurance was "...we’ve had to make some changes due to the unforeseen impact of COVID-19. In accordance with the Australian Government’s travel restrictions and due to the complex and unpredictable nature of travel currently, we have taken the difficult decision to suspend sales of new Travel Insurance policies until further notice." Overseas travel has been operating normally for months now. Methinks an organization that is not with it.
- Destination: North America (inc. Hawaii)
- Claim Made: No
- Insurance Cover For: Senior
Hi Frenan,
Thank you for taking the time to share your review with us and we are sorry to hear of any dissatisfaction caused.
Although we cannot speak on behalf of Product Review and the rating syst
easy and a good fit
Travel Insurance - Domestic Coverabsolutely, the consultant was patient and took plenty of time to explain everything. Was a comfort to communicate with a English speaking consultant who was easy to understand and very patient
- Destination: Australia
- Claim Made: No
Find out how Seniors Travel Insurance compares to other Travel Insurance
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Very Competitive
Travel Insurance - Domestic CoverVery easy to organise online.Competitive price that covers much more than the cheaper insurers. I have my home insurance through Australian Seniors and have always found them to be very helpful .
- Destination: Australia
- Claim Made: No
- Insurance Cover For: Adult
Review
Travel Insurance - Top CoverI thought the initial policy price was attractive but the loading for medical procedures going back 5 years was a bit steep. I also thought the time it took to complete the medical review was ridiculous, as it took 40 minutes and went back 5 years. A little over the top I thought when some of those procedures were of a type that were not ongoing conditions. I thought your representative, Amanda, was excellent with her product knowledge, thoroughness and customer service skills.
- Destination: East Asia (e.g. China, Japan, South Korea)
- Claim Made: No
- Insurance Cover For: Senior
Great price for great benefits!
Travel Insurance - Top CoverWe haven't travelled yet, but it was so easy to choose our insurance and it was great value for money. We made comparisons with other insurers, but this was the best quote we received saving us $50-$100 for comparable insurance elsewhere.
- Destination: New Zealand
- Claim Made: No
Easy to set up on line at a nice $ rate.
Travel Insurance - Domestic CoverIt is a few years since I have needed travel insurance, but I have used Seniors several times in the past.
I reckon the online quote/payment was easier than last time.
Lets trust that our trip takes place in 2021 and a claim will not be required.
- Destination: Australia
- Claim Made: No
- Insurance Cover For: Senior
Great customer service.
Travel Insurance - Top CoverTook out travel insurance earlier this year. Staff were very helpful and the policy good value. Due to inability to travel because of the pandemic I rang to see if I would be covered for any cancellation costs with my holiday. Whilst I wouldn't be covered because it is a pandemic and I'm not aware any insurance company would cover the costs, I was given the option of a credit towards future travel or a full refund. I received the refund within 2 days.
- Destination: Europe and Middle East
- Claim Made: No
- Insurance Cover For: Senior
Find out how Seniors Travel Insurance compares to other Travel Insurance
Know better, choose better.
A good product
Travel Insurance - Domestic CoverEasy to set up, not in use yet so have not had to make a claim yet. Seems to be good value and pleasant and professional person taking information . Called back when indicated.
- Destination: Australia
- Claim Made: No
- Insurance Cover For: Senior
Travel Insurance
Travel Insurance - Top CoverSpoke with a very helpful person who took me through the process to purchase travel insurance. This is the first time I’ve used Seniors Travel Insurance and I found it a positive experience.
- Destination: North America (inc. Hawaii)
- Claim Made: No
- Insurance Cover For: Adult
Easy to set up. Covered cruise. Didnt expect cover for virus. Lots not even covering cruises
Seniors Travel InsuranceHaven't yet traveled, troubled times. Hope for smooth sailing and no hiccoughs. Have peace of mind knowing I have some cover. Lesson learnt to take insurance as soon as purchasing ticket
- Destination: New Zealand
- Claim Made: No
- Insurance Cover For: Senior
Find out how Seniors Travel Insurance compares to other Travel Insurance
Know better, choose better.
Good Value
Travel Insurance - Domestic CoverThis is the first time we have used Australian Seniors Travel and found the assistant very helpful
and it was quick and easy to set up.I would not hesitate to use this insurance company again.
- Destination: Australia
- Claim Made: No
- Insurance Cover For: Senior
Covered
Travel Insurance - Top CoverAll covers from all company’s are to expensive but you need it & I’m happy,first policy with seniors seems good hope I never have to use it and we all stay safe
- Destination: Pacific Islands (e.g. Fiji, Vanuatu)
- Claim Made: No
- Insurance Cover For: Senior
Having to ring twice for a policy
Travel Insurance - Top CoverFirst Lady did not tell me the caronavirus speech. Second lady was more forthcoming. Asked for policy to be mailed, as no working printer at present, but policy appeared on my email after finishing call.
- Destination: Europe
- Claim Made: No
- Insurance Cover For: Senior
Questions & Answers
Can I get a quote please for Multi -trip insurance
Hi Alan,
Thank you for reaching out with your query.
You can receive a quote for travel insurance either by calling us or apply through our website.
website: https://www.seniors.com.au/travel-insurance
Phone:1300 051 095.
Alternatively, can you please reply to my private message and I can arrange for one of our team members to contact you.
Kind regards,
Scott
Domestic Travel from NSW to WA for a cruise along the Kimberley coast then from NT to NSW
Hi Dors P,
Thank you for reaching out with your query.
Please contact our friendly team via phone at 1300 051 095, Monday to Friday, 8am to 7pm, AEST or Saturday 8am to 5pm AEST, or you can email our team at travelinsurance@allianz-assistance.com.au with any questions that you might have.
Kind regards,
Alisa
what is the difference between, Overseas Emergency Assistance & Overseas Emergency Medical & Hospital Expenses?
Hi TommyGun,
Thank you for reaching out with your query.
Please contact our friendly team via phone at 1300 051 095, Monday to Friday, 8am to 7pm, AEST or Saturday 8am to 5pm AEST, or you can email our team at travelinsurance@allianz-assistance.com.au with any questions that you might have.
Kind regards,
Alisa
Mate - it will depend on the insurance companies - they will each have a 'definition' for those terms and what they mean. No, there is no industry standard definition for each (yet?). You can ask, but I would not call any company and 'talk' about anything serious like that - their talk is not worth the paper it is written on, if/when there is a dispute later. By all means talk to them and get the info, but then later get anything serious in writing via emails.
Get an answer from our members and Australian Seniors representatives
Details
Features
- There are 3 levels of cover - domestic cover, international essential cover and international top cover.
- For one-off trips (called ‘single’ trips), policies cover travellers of any age. Single trips can include trips of up to 12 months long.
- The two international travel policies cover up to 31 pre-existing medical conditions. They also let you select your excess amount ($0, $100, $200), with a varying premium amount as a result. The domestic policy excess is $50.
- Purchasing a policy automatically includes cover for children or grandchildren under 21, providing they are not working full-time and that they are traveling with the policyholder for the whole journey.
- The top international cover includes the following benefits that the essential policy doesn’t have: travel delays, rental vehicle insurance excess, resumption of journey, accidental death.
- Both international essential cover and international top cover policies offer the following optional extras: motorcycle and moped cover, adventure cover for amateur sports and activities, bicycle cover, snow cover, and a cruise pack; which is compulsory for cruise holidays.
- 24-hour emergency assistance is provided with AusAssistance, no matter where you are in the world.
Points of praise
- Customer service staff are consistently friendly, personable and helpful. They demonstrate sound product knowledge. Reviewers appreciated that staff members answered their questions thoroughly and patiently.
- Competitive prices offering good value were cited. Some reviewers noted that the quotes they received were higher than they would have liked. However, they still decided to go with Seniors’ Travel Insurance, as they trusted the brand due to its good reputation.
- It’s easy to set up a policy on the insurer's website, which helped give reviewers peace of mind.
Something to consider
There is a general exclusion relating to pandemics, which means you can’t claim for lost costs related to cancelling or rearranging trips because of COVID-19.
 | | | |
|---|---|---|---|
| Category | Travel Insurance | Travel Insurance | Travel Insurance |
| Other Insurance Types Offered | Car, Funeral, Home and Contents, Landlord, Life, Pet and Travel | Car, Funeral, Home and Contents, Landlord, Life, Pet and Travel | Car, Funeral, Home and Contents, Landlord, Life, Pet and Travel |
| Underwriter | Hollard | Hollard | Hollard |
| Maximum Age Covered | 89 years old | 89 years old | 89 years old |
| Medical Coverage | |||
| Overseas Emergency Assistance | Unlimited | Unlimited | Not Included |
| Accidental Death | $25,000 | Not Included | $15,000 |
| Emergency Dental | $5,000 | $1,000 | Not Included |
| Pregnancy (max weeks) | 24 weeks (pending assessment) | 24 weeks (pending assessment) | 24 weeks (pending assessment) |
| Resumption of Journey | $3,000 | Not Included | Not Included |
| Hospital Cash Allowance | $100 per day, up to $8,000 | Not Included | Not Included |
| Overseas Emergency Medical & Hospital Expenses | Not Included | Not Included | Not Included |
| Loss of Income | $10,400 | Not Included | Not Included |
| Permanent Disability | $25,000 | Not Included | 10,000 |
| Luggage & Personal Effects | |||
| Theft of Cash | $250 | Not Included | Not Included |
| Delayed Luggage | $500 after 24hrs, $1,000 after 72hrs | Not Included | $500 after 24hrs, $1,000 after 72hrs |
| Credit Card Fraud | Replacement covered under "Non-medical additional expenses" | Not Included | Replacement covered under "Non-medical expenses" |
| Travel Documents / Passport | Replacement covered under "Non-medical additional expenses" | Not Included | Replacement covered under "Non-medical expenses" |
| Maximum Single Item Limit | $4,000 (Camera, laptop, or tablet) | $4,000 (Camera, laptop, or tablet) | $4,000 (Camera, laptop, or tablet) |
| Luggage & Personal Effects | $15,000 | $5,000 | $5,000 |
| Ancillary | |||
| Personal Liability | $3,000,000 | $1,500,000 | $1,000,000 |
| Rental Vehicle Excess | $8,000 | Not Included | $5,000 |
| Motorbike / Moped Coverage | Optional for motorcycles/mopeds over 50cc | Optional for motorcycles/mopeds over 50cc | Not Included |
| Domestic Pet Care | $500 | Not Included | Not Included |
| Special Activities Packages | |||
| Golf | Included | Included | Included |
| Cruise | Optional Extra | Optional Extra | Not Included |
| Adventure | Optional Extra | Optional Extra | Not Included |
| Snow / Ski | Optional Extra | Optional Extra | Optional Extra |
Contact info for Seniors Travel Insurance
| Mon | 8:00 am - 7:00 pm |
|---|---|
| Tue | 8:00 am - 7:00 pm |
| Wed | 8:00 am - 7:00 pm |
| Thu | 8:00 am - 7:00 pm |
| Fri | 8:00 am - 7:00 pm |
| Sat | 8:00 am - 5:00 pm |
| Sun | Closed |
- ABN: 53128692884
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Hi Andy,
... Read moreback with us and the public. Whilst a majority of our reviews are submitted by customers who have recently purchased a policy, we have also received some reviews from customers who have had a claims experience, however, they are under no obligation to do so. We love hearing all customer thoughts and take all feedback on board to assist with improving the services we provide.Thank you for sharing your review with us. It is important for us to hear from our customers throughout their journeys, with Product Review being a great way for customers to share their feed