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Service Today Sydney Plumbing

Service Today Sydney Plumbing

2.9 from 80 reviews

Reviews

(34)
(3)
(1)
(4)
(38)
  • Customer Service
    3.9 (38)
  • Timeliness
    4.3 (37)
  • Job Satisfaction
    3.8 (33)
  • Rates and Fees
    2.9 (37)
John H

John HSydney, NSW

  • Verified customer

Exhorbitant prices

published

I booked a call - had 2 servicemen contact me about doing my job. Told them only one serviceman needed. Service guy turned up. Gave the worst assessment and an exhorbitant off the book price. Got some work done - but over priced. Registered my dissatisfaction twice and promised return calls. More than a week later no one has made contact. Shocking service which rips off customers. Cannot possibly recomnend.

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6 comments
John H
John H

Also got charged for care club membership which i never agreed to

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John H
John H

Job Number 370931

Jason M

Jason MSydney, NSW

  • Verified customer

Extortion, Price Gouging DO NOT USE Service Today

published
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1 comment
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  • Verified customer

Responsive and excellent communication

published

Called 4.30pm the day before to arrange a CCTV inspection for the next day and they were able to book in straight away.
Plumber called to advise they were 10mins away on the day. Called to clarify information needed (exploration and identification of where stormwater was discharging to)
Carried out work and within 30 minutes, emailed across photos, investigation results and called across to advise and take payment.

Extremely efficient, friendly, responsive and fast!

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3 comments
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Job No: 369831

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Candace

CandaceSydney, NSW

  • Verified customer

Respectful and courteous

published

Ben urgently came to help my disabled friend - he listened to the issue patiently - was efficient and helpful - fully explained the service and even mopped up after himself. Great service. We have used them before on a big drain job and will use them again if the need arises!

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1 comment
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Lou

LouSydney, NSW

  • 2 reviews
  • Verified customer

Fantastic and excellent job!!!

published

Dave the plumber gave me a courtesy call to confirm time of arrival - and he was on time. He was super polite, clearly explained the job and costs front up. He replaced the taps and fixed the toilet with no fuss - I'm more than happy to recommend his services to anyone. Thank you Dave and appreciate your Service.

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5 comments
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Lou
Lou

Hi Natalie, the number is 34185.
Cheers Lou

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Deborah Scifleet

Deborah ScifleetSydney, NSW

  • Verified customer

Awesome Thank you

published

Dillon called as advised to let me know he was on his way.
Dillon arrived assessed my request quoted and went to get part, after I authorised job.
Dillon was an exceptional polite young man, efficient and professional. 20/10 Thank you.

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1 comment
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Thank you for your review Deborah. I have passed the feedback onto Dylan.

Joanne

  • Verified customer

Great Job

published

Tradesman came on time and was courteous, explained the job and the costs in full up front, answered an questions that I had. Job was completely quickly and properly, great service thanks.

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Ken M

Ken MSydney, NSW

  • 2 reviews
  • Verified customer

Dave could not have done a better job a pleasure to be around and very nice attude

published

Replaced the taps and put in hand rails knew his job and did it well and nothing was a problem to him and yes i would be happy to recommend Sercice to any one and thank you Dave

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Tammy Corbett

Tammy CorbettSydney, NSW

  • Verified customer

Wow amazing thank you

published

I needed my hot water system fixed as it’s been leaking water for a while. I called at 1pm and they were there by 2.30pm. I wasn’t home but my son was there and I communicated with the plumber over the phone. job number #364563. I don’t no any other plumber that would come out so quick. Thank you Justin you are amazing.

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1 comment
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Oods

OodsSydney, NSW

  • 3 reviews
  • Verified customer

Unpleasant, arrogant and exorbitant experience

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1 comment
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Rob

RobSydney, NSW

  • Verified customer

Always great

published

I have now used Service Today for air conditioning, electrical issues and plumbing. I find all of the technicians trustworthy and conscientious about the work. The jobs are always completed with care and all aspects of the job have been explained clearly. 361513

1 comment
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  • Verified customer

professional honest job

published

the plumbers were very friendly, kind and polite. they did an outstanding job fixing my hot water tap and installing a new toliet in our bathroom. keep up the great work.

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OliviaF

OliviaF

  • 4 reviews

Professional honest work

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Jen

JenSydney, NSW

Price check!

published

The guy that came out (Dylan) was amazing,10/10 for professionalism and customer service.
My only issue was the quoted price which was very steep. But they were willing to match a different quoted price I had received so was all good in the end.
My advise is do your research before you accept any quotes!

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3 comments
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Jen
Jen

Job number was 360378
Thanks

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Thanks so much for getting back to me Jen.

Joanne

Jane38

Jane38Sydney

  • 3 reviews

Do not use this company

published

This company are polite and punctual but are overpriced and tell lies that things cannot be repaired and must be replaced. They charged me $900 to fix a leaky cistern as they said you can't get spare parts for it and you have to replace the whole mechanism. Our second toilet, which is exactly the same model, developed the same problem a couple of months later. This time I used a different plumber who said it was an easy fix, he replaced the broken part for the cost of a few dollars and a call out fee. I called Service Today to complain about being told the wrong thing, and that it could have been repaired easily and at low cost. Their reply was "Too bad, they are the Service Today fees". Be warned, do not use them.

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4 comments
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Jane38
Jane38
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If it was the case why were you not charged to replace the entire toilet? Please refer back to your invoice issued in May 2019.

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Excellent customer service, very friendly and professional

published

Job #359774 - Very friendly and professional chap, very informative about the problem and solution. Always happy to help his customers. Great attitude to have. Problem was resolved within the first visit.

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Steve

SteveSydney, NSW

Definitely worth using

published

This is second time I have used Service Today for a Plumbing requirement. I am extremely happy with the quality of work and speed of service. While they are not the cheapest they are very competent in what they do and a job well done is worth it, I would definitely be using them again in the future.

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Jason

JasonSydney, NSW

Speedy and quality service

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Had burst water pipes last night and plumber came at 8am next morning. Finish led the job onsite with reasonable costs. Product supplied has 10 years warranty and lifetime labour guarantee of course. Thank you David.

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Mike

Mike

  • 2 reviews

No rates, just high prices

published

Friendly BUT VERY EXPENSIVE! I read many of their reviews and they also say their charges are high. They have a flat rate cost for every job but would not give an hourly rate when I asked them so I could compare. If there was one thing I would recommend next time is ask for an hourly rate. If they don't have one, then DO NOT use them.

1 comment
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Will NOT call again

published

They dont give any idea of pricing over the phone because they want you to pay for them to come and do that. Yes, really they charge you to come and quote. The prices they then give you do not reflect the work to be done, its just so over the top pricing. Sydney residents need to be more savvy because we are being ripped off by trade services such as this

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