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Reviews

  • Value for Money
    1.5 (24)
  • Transparency
    1.3 (24)
  • Customer Service
    1.1 (25)
  • Claim Resolution Time
    • 1-2 weeks (1)
    • 2-4 weeks (1)
    • 1-2 months (4)
    • 3+ months (5)
  • Claim ApprovedYes (3) · No (5)
Previous
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Hi Cindy

Hi CindyAdelaide

  • 3 reviews
  • 4 likes

Absolute sham ripoff merchants

published

Claim lodged in November 2020 (now June 2021) for 4 damaged wheels by tyre company, so not at fault, although I have been in constant contact chasing them, they refuse to process the claim or return calls and emails, happy to take your premium but not fulfill their end of the contract, I rang them over a week ago during business hours and was transferred to overseas call centre, stringing lines of crap as to why it hadn’t been sorted. Cancelling my policy now, as they are rogues and never want to deal with them again.
I made it clear they had 5 business days to rectify or I would be seeking restitution through the regulator, they couldn’t care less as I have not heard from them.
Shameful disgusting business ethics.

Value for Money
Transparency
3 comments
SGIC Insurance
Care TeamSGIC Insurance
Hi Cindy
Hi Cindy
SGIC Insurance
Care TeamSGIC Insurance

They'll take your premium efficiently but just make sure you never have to deal with them again!

published
Value for Money
Transparency
2 comments
SGIC Insurance
Care TeamSGIC Insurance
Rick L.
Rick L.
mallinson d.

mallinson d.Metropolitan Adelaide, SA

  • 2 reviews

Very poor company to deal with

published

This company seems unable to do anything properly. I insured my car with them last year but they lost my address and refused to answer any of my inquiries. Finally they must of found my contact details because they sent a very rude letter. All further written correspondence has been ignored except one reply where they wanted to sell me another policy. Phone contact is impossible . My time is valuable and I will not wait over 45 minutes to have a call answered.

Value for Money
Transparency
1 comment
SGIC Insurance
Care TeamSGIC Insurance
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Allison

Allison

  • 5 reviews
  • 6 likes

Do not use SGIC - overseas call centre and impossible to sort out claim

published
Value for Money
Transparency
2 comments
SGIC Insurance
Care TeamSGIC Insurance
Allison
Allison

Poor Value

published
Value for Money
Transparency
1 comment
SGIC Insurance
Care TeamSGIC Insurance
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We compared reviews on the Top 5 Most Popular Car Insurance Providers

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Next
pani m.

pani m.Metropolitan Adelaide, SA

Agonising and frustrated discussions to get things sorted

published

My car fixup took more than 15 weeks with numerous painstaking discussion which were some times hour long with beatiful music. Though having the hire car option i was refused to have it due to bungles of highest standard commmunications. No SGIC consultant came back as they promised that i will be informed of all the happenings!!, that means i contacted all the time to check what is happening wiht my car!!
Finally the car came after the holiday period, without interior cleaning - which is a brach of Health regulation with a broken item whcih wasnt replaced !! there wasnt any indication of repair and quality assurance documentation for comparison.

Value for Money
Transparency
1 comment
SGIC Insurance
Care TeamSGIC Insurance
Trev

TrevMetropolitan Adelaide, SA

Lack of communication and made to feel like i have done something wrong.

published

It has been 6 weeks and only now they are asking for me to provide SA police report which takes 14 working days without COV19 delays.
A 9weeks stuff around.

Value for Money
Transparency
2 comments
SGIC Insurance
Care TeamSGIC Insurance
Trev
Trev
Bridie

BridieCentral, SA

  • 2 reviews
  • 2 likes

Don't do it!

published

The worst company EVER, even after decades of business with me for house and car. Their strategy is clearly to not respond, even though they say they will. They don't even respond to complaints, although they acknowledge they have received them. They say you get what you pay for, well that's not always true, unless there is a value on extreme frustration. Today I am cancelling my policies and going with RAA, more expensive, but sanity has a value it seems, I wish I had known that a long time ago.

Value for Money
Transparency
2 comments
SGIC Insurance
Care TeamSGIC Insurance

Hi Bridie, thanks for the honest review. It's disappointing to hear we have let you down. If there's anything we can escalate for you - please do reach out to us on Facebook by heading to https://go.sgic.com.au/2m59ChY. ~Natalie

Bridie
Bridie

It's really interesting to think you really think that's going to be useful. This is just like all the messages from SGIC, sounds good but goes nowhere.

Stephen Hinder

Stephen HinderMetropolitan Adelaide, SA

  • 36 reviews
  • 28 likes

Very Poor and disappointing

published
Value for Money
Customer Service
3 comments
SGIC Insurance
Care TeamSGIC Insurance
Stephen Hinder
Stephen Hinder
SGIC Insurance
Care TeamSGIC Insurance

No worries Stephen, I can understand the disappointment and I do apologise that we let you down. ~Natalie

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terry

terrySouth Australia

  • 13 reviews
  • 9 likes

Absolutely pathetic

published
Value for Money
Transparency
3 comments
SGIC Insurance
Care TeamSGIC Insurance
terry
terry
SGIC Insurance
Care TeamSGIC Insurance

We do appreciate your feedback thanks Terry. ~Kaz

Natalia T.

Natalia T.Metropolitan Adelaide, SA

Very poor customer service

published

Cancelled my 4 policies after 11 years of service due to very rude consultation in Adelaide and their vintage department. I was seeking to increase my agreed value on a very rare vehicle only to be told by (Michael) in their vintage section that car wasn't worth vary much and that it was only my opinion that the car was valuable, even though the last one sold in Queensland for 3 times the so called market value. So basically he was saying that we couldn't care less about our customers only policy and procedure, it's amazing that he's even employed there. Shop around, disgusting treatment!

Value for Money
Transparency
1 comment
SGIC Insurance
Care TeamSGIC Insurance

Hi Natalia, thank you for sharing your experience, we are sorry to hear you felt the consultant was rude and unhelpful, we will be sure to pass on your feedback to the vintage team! ~Kaz

Irresponsible and Time wasting

published
Value for Money
Transparency
1 comment
SGIC Insurance
Care TeamSGIC Insurance
Vince

VinceMetropolitan Adelaide, SA

  • 16 reviews
  • 25 likes

very irresponsive and very slow traction of my claim

published
Value for Money
Transparency
1 comment
SGIC Insurance
Care TeamSGIC Insurance

Long term customer rip off

published

17 year customer with no claims and multi-policy (6 policies), premiums just kept ratcheting up. Put up all sorts of excuses and reasons why they couldn't drop the premium so shopped around and ended up saving around 20% across the board for the same cover. To add insult to injury, they tried to charge me $30.00 to cancel each policy ($180 total). Profits before people.

Value for Money
Transparency
1 comment
SGIC Insurance
Care TeamSGIC Insurance

Hi Richard, thanks for the review. I do apologise that we weren't able to price match and we do appreciate your 17 years of loyalty. ~Natalie

Terry

TerryMetropolitan Adelaide, SA

  • 4 reviews

Safe low km drivers get penalised

published
Value for Money
Transparency
3 comments
Terry
Terry
SGIC Insurance
Care TeamSGIC Insurance
Terry
Terry
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Page 1 of 11

Questions & Answers

Neville H.

Neville H.asked

SGIC Car Insurance

I recently made a claim and spoke to some one in South Africa why do you call yourself state government insurance as this is a lie ?

1 answer
SGIC Insurance
Care TeamSGIC Insurance

Hi Neville, SGIO was started as a state government own insurer. However in the 90s it was privatised. We aim to provide the same level of service no matter where your call is answered. ~ Jono

Neville H.

Neville H.asked

SGIC Car Insurance

Is the aim of your company insurance assessor to knock back as many claims as possible

1 answer
SGIC Insurance
Care TeamSGIC Insurance

Hi Neville, that certainly isn't our aim at all. If you would your claim reviewed I am happy to have our claims team follow this up for you to help. Please message us by using this link https://www.facebook.com/sgicinsurance/ and provide your claim number and more information about what has happened with your claim and the reason given for it to not be approved. ~ Jono

Yvonne L

Yvonne Lasked

SGIC Car Insurance

My sixteen [ almost seventeen ] year old is getting her first car. A Nissen Xtrail 2004 - automatic with sunroof. She has been quoted by RAA for third party/ property insurance - $550 a year with $1100 excess. I am wondering if you would be any cheaper. I am an existing SGIC customer - house/contents/car.

1 answer
SGIC Insurance
Care TeamSGIC Insurance

Hey Yvonne! You would need to complete a quote to get a price from us for this cover in your daughters name. Unfortunately we don't have any family type discounts at this stage. You can get a quick quote online via this link: https://www.sgic.com.au/car-insurance. Hope this helps Yvonne! ~Jamie

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Get an answer from our members and SGIC Insurance representatives

SGIC Car Insurance

Details

Compare all 6 SGIC Car Insurance
CategoryCar InsuranceCar InsuranceCar InsuranceCar Insurance
Other Insurance Types Offered Car, Home and Contents, Motorcycle and TravelCar, Home and Contents, Motorcycle and TravelCar, Home and Contents, Motorcycle and TravelCar, Home and Contents, Motorcycle and Travel
Coverage TypeComprehensiveComprehensiveThird Party Property DamageThird Party, Fire and Theft
Legal Liability Cover Included up to $20 millionIncluded up to $20 millionIncluded up to $20 millionIncluded up to $20 million
Roadside Assistance Not OfferedNot OfferedNot OfferedNot Offered
Reduced or Zero Excess Windscreen CoverZero Excess Optional ExtraZero Excess IncludedNot OfferedNot Offered
Choice of RepairerNot AllowedAllowedNot ApplicableNot Applicable
After Accident Care
Hire Car after an Incident

Optional, for 14 days. Up to $65 a day for a hire car until whichever of these events happen first:

  • your vehicle is repaired
  • pay your claim for a total loss, or
  • you've had the hire car for 14 days
  • up to $2,000 in total for any excess and security bond you pay under your hire car agreement because there is loss or damage to the hire car or it causes loss or damage.

Included, up to $95 a day for a hire car until whichever of these events happen first:

  • your vehicle is recovered and doesn't need any repairs
  • your vehicle is repaired, or
  • Your claim is paid for a total loss

Not Included

Not Included

Emergency Transport & AccommodationNot IncludedIncluded, up to $250 in total for the cost of taxis from the scene of an incident, to and from the repairer & to and from a hire car providerNot IncludedNot Included
Towing Costs IncludedIncludedIncludedIncluded
Hire Car after a No Fault Accident

Not Included

Not Included

Not Included

Not Included

Essential / Emergency Repairs$800Included up to $800Not IncludedIncluded, up to $800
Benefits
Pay As You Drive / Fixed Kilometre DiscountNot ApplicableNot ApplicableNot ApplicableNot Offered
Hire Car after Theft

Included, up to $65 a day for a hire car until whichever of these events happen first:

  • your vehicle is recovered and repaired
  • Your claim is paid for a total loss, or
  • you've had the hire car for 21 days
  • up to $2,000 in total for any excess and security bond you pay under your hire car agreement because there is loss or damage to the hire car or it causes loss or damage.

Included, up to $65 a day for a hire car until whichever of these events happen first:

  • your vehicle is recovered and repaired
  • Your claim is paid for a total loss, or
  • you've had the hire car for 21 days
  • up to $2,000 in total for any excess and security bond you pay under your hire car agreement because there is loss or damage to the hire car or it causes loss or damage.

Not Included

Included, up to $65 a day for a hire car until whichever of these events happen first:

  • your vehicle is recovered and repaired
  • Your claim is paid for a total loss, or
  • you've had the hire car for 21 days
  • up to $2,000 in total for any excess and security bond you pay under your hire car agreement because there is loss or damage to the hire car or it causes loss or damage.
Lock and Key ReplacementIncluded up to $1,000 in total to replace or recode your vehicle’s keys, locks or barrels.Included up to $1,000Not IncludedNot Included
Transit Cover Not ApplicableNot IncludedNot ApplicableNot Applicable
Trailer & Caravan CoverIncluded up to $1,000 in total to repair or replace your trailer or caravanIncluded up to $1,000Not IncludedNot Included
Child Safety Seats and PramsIncluded, up to $500 to replace each baby capsule or child seat that's in your vehicleIncluded up to $500 eachNot IncludedNot Included
New-for-old Car Replacement

If your claim is paid as a total loss, then you may choose to replace your vehicle with a new one if all of these apply:

  • you bought your vehicle as a new or demonstrator vehicle

  • the incident covered happens within 2 years from when your vehicle was first registered

  • your vehicles tare weight is less than 2.5 tonnes.

If your claim is paid as a total loss, then you may choose to replace your vehicle with a new one if all of these apply:

  • you bought your vehicle as a new or demonstrator vehicle

  • the incident covered happens within 2 years from when your vehicle was first registered

  • your vehicles tare weight is less than 2.5 tonnes.

Not Included

Not Included

Personal Property CoverIncluded up to $500, excluding mobile phones and cashIncluded up to $500 to repair or replace personal items excluding mobiles phones, cash, vehicle accessories, baby capsules and tools of tradeNot IncludedNot Included
Uninsured Motorist Benefit Not ApplicableNot ApplicableIncluded, up to $5,000Included, up to $5,000
Accidental Loss or Damage
Malicious Damage / VandalismIncludedIncludedNot IncludedNot Included
FireIncludedIncludedNot IncludedIncluded
CollisionIncludedIncludedNot IncludedNot Included
Natural EventsIncludedIncludedNot IncludedNot Included
Theft or Attempted TheftIncludedIncludedNot IncludedIncluded
Compare all 6 SGIC Car Insurance
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