Long term customer rip off
17 year customer with no claims and multi-policy (6 policies), premiums just kept ratcheting up. Put up all sorts of excuses and reasons why they couldn't drop the premium so shopped around and ended up saving around 20% across the board for the same cover. To add insult to injury, they tried to charge me $30.00 to cancel each policy ($180 total). Profits before people.
Safe low km drivers get penalised
I am low km driver and held licence for 20 years. Some one reversed into my car a few years ago. I noticed since this claim they not give me any discount. Every renewal comes an increase. They do not care how long u been with them.
Terrible service you are just a number
I do not recomend sgic
This is their response to my request for discount
We do not do price matching. This comes down to the level of cover that we offer like open driver policy and liability cover for up to $20 million. As a premium insurer we have a responsibility to price ...all of our policies correctly according to the risk that they present to ensure that we have enough funds to look after our customers in the event of claims. Only after you're money so they have "Enough funds"
Terrible service. Extremely rude staff on each call. Extremely high wait times. Unhelpful staff. Would never ever recommend this company. Its clear that they are understaffed and do not care for their employees or customers. Avoid it like the plague
The reviewer stated that an incentive was offered for this review
customers no longer valued.
Having to deal with an overseas call centre has made SGIC very sub standard.
Have 6 policies been with SGIC 19 years and have no faith in this company should I need to make a claim.
Just reinsured my car online with SGIC at $90 dollars cheaper than my original invoice.
Then got a TEXT informing me the car was not insured turns out I have taken out a new policy hence the cancellation of the old policy. Why is it cheaper online for the exact same policy this company is simply ripping off its loyal customers and not offering the best deal. Call c...
Made zero claims, premiums went up enormously every year
The first year I was making monthly payments of $63, the next year they went up to $74, and the last straw was the payments going up AGAIN to $82.
Have made two claims over past three years roof in my garage caved in after storm would not accept claim ,car damaged in shopping centre car park door and back panel damaged virtually called me a liar ,saying it was two claims not one ,will be cancelling my three policies,and my father in law has business and several houses insured with company and is in process of finding another company ,the aim of the accessors is to knock back as many claims as possible ,never do business with this company again have been with them 35 years and in that time only three claims have gone to omnibus had enough .
Worst customer service. worst people to talk.
I requested to them to cancel my policy but they are taking too long to process it. They keep holding my phone for too long. Moreover they are deducting one more premium which I am not liable to pay. I pay for premium at the start of the month which I am insured. I am not paying premium at the end of the insured month. This simple thing they do not understand. They even do not know how to talk with a customer. I never go back to SGIC in future. never ever.
- Verified customer
I have been with SGIC for two months, but will be changing shortly.
In the two months I have been with them I have experienced several issues with their website not allowing me to change my direct debit details, to just straight up crashing whenever I tried to access the home page. I reported this to them.
I have now had to make a claim after being rear-ended by a third party, week 1 Wednesday - I provided an image of the car that hit me, including the registration number, but I forgot to get the address of the third party, although I got the n...
Dodgy service, not knowing their own policy.
After getting a quote elsewhere for a cheaper and better policy, I called up SGIC to clarify my current policy and update my address.
Turns out my change of address adds an extra $10 to my premium per month.
I spoke to the lady on the phone and enquired about cancelling my policy, she advised me that there potentially would be a $30/$35 cancellation fee. She put me on hold while she went to check the fees, came back to the line and informed me there would be no cancellation fee, in fact SGIC would need to refund me $16.
I told her I would cal...
Worst customer service! Don't know their own processes!
I had to restore paint protection after the crash repair. I was asked to submit the quote for reviewing what fair and reasonable portion would be. Didnt get a call from SGIC but the paint retailer called me to book for paint job. Called in two days later to confirm with SGIC. It took a while for them to figure out and finally confirmed that I proceed with the work. After the paint work, I was asked to submit the actual invoices. It took them +2months to reimburse the invoice. I called SGIC as many as 6 times during this period. All I would hea...r was it was submitted to assessment team for fair and reasonable portion. Seemed like they have rote learned their sentences! I spoke with managers too and they promised me twice to call me back by the end of the week with updates on what was going on. They never called me! What I did not understand is why did they need to assess what is fair and reasonable twice and needed both quote and an invoice for the same reason. Price wise it is cheaper than most of the provider but if you shop around you can get cheaper than SGIC. and for that very reason,I have switch my car insurance.
Worst insurance Company Ever!!
Treatment by SGIC, the worst! Awful to deal with. Another carpark reversal where the other driver accepted it was his fault, only to flip and tell SGIC we were both at fault.
Ridiculous emails, phone calls, etc, etc.
Was even told my claim would not go through as l had not informed them where car was to be repaired, l was driving it at the time and it had been repaired 2 weeks prior after l paid $500 excess for something that was not my fault.
Rudeness of staff in Adelaide Office and also claims which is based overseas is very hard to take.
No customer service
Wasn't set up with the proper policy made a claim that was rejected then I canceled it someone was going to call me to discuss my rejected claim and that didn't even happen what a joke.
- Verified customer
Unfair and incompetent
Got rear ended in a parking lot after I had finished reversing and already in drive gear to move forward. While I was changing gears I was stationary and got rearended by the SGIC client.
This client ACCEPTED her fault and accepted to pay the damages offline. Stupid mistake on my end to not take it in writing as the client decides to get SGIC involved. When I consulted SGIC, they claimed that it is the fault of both drivers. Thats great isnt it, you are bloody done reversing, you are completely at a halt and then someone reverses into you and rear ends you and we are both at fault?
We had to make follow up calls to find out what was happening with their so called Investigation.
Will ensure nobody I know ever buys SGIC.
Their policies are totally designed to benefit them
I met with an accident in November 2018 and which was not my fault at all, where the other driver hit us from a biroad when I was driving in the main road. From SGIC approved Keswick Crash repair centre gave me a confirmation call saying the car can be repaired and delivered by 19th December. Keeping that in mind I hired a car and did not look for other options as they gave me a promise. But on 6th December SGIC called me and said my car is not at a repairable stage and they are going to write off!! Which is really misleading ! Moreover, SGIC i...s telling that they are deducting my upcoming premium payments from my insurance value. This is totally unacceptable and due to their promise of fixing the car I had to pay for a rent car 300 AUD. They are terrible. How can I absorb such a great loss and even this accident is not my fault. So do I have to suffer? For being a customer of SGIC? Why SGIC cannot claim the fully insured value from the third party insurer who is at fault?
Not happy when it's not your fault but still have to pay an excess
17 years too long time to change not happy claims department wasn't helpful making me feel like it was my fault when a guy went though red lights and almost hurt me but they take the lights out of picture cause I had no witness or dash cam that's crap on your part SGIC that will lose me.
- Verified customer
Untrained staff and hidden agendas
I recently contacted sgic to cancel the remaining month or so left on 2 car insurance policies; one was seamlessly processed with a refund of $56. The other car received nothing. I contacted both the offshore and local office and was told that due to a mystery "admin fee" , which neither office could elaborate on, I was not entitled to a refund.
I then tried to raise the issue on their Facebook page and was advised that after deduction of this "mystery admin fee", if the remaining balance is under $15, sgic automatically "donates" the monies...to the "charities [they] support". Apparently this is written on pg 86 of their pds. If I wanted that amount refunded, I would need to "escalate" the issue with another team. First of all, why was one refund given with no addition charges, while the other car denied? Secondly, why is sgic not appropriately training their staff? And thirdly, who are these charities that sgic support, and if my money is going towards them, then shouldn't I receive a charity receipt? Hence I will also be changing my other existing policies to other companies, and be encouraging family and friends to do so. 2 other family members have already made the switch to better deals! So please shop around! Sgic has a low rating here for a reason, and their sub-standard responses to these reviews are just for "ticking a box", rather than actually helping out their customers.
i wish i had read the reviews before insuring 6 cars..
At first it seem that i was going to be treated properly after a tiny not at fault bump...but alas after my car was virtually destroyed by hower crash lonsdale sth aust..sgic prefered cheap and nasty repairer..then all walls and blicks came up..and has now become a horrible experience..my friends went thru same process with hower crash..please be warned..as for scic..wldnt a little help and nice service go a long way to keeping customers..there are countless insurers out there these days..please treat your existing customers correctly..and then you may recieve your first good review this century....
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Questions & Answers
I recently made a claim and spoke to some one in South Africa why do you call yourself state government insurance as this is a lie ?
Care TeamSGIC Insurance
Hi Neville, SGIO was started as a state government own insurer. However in the 90s it was privatised. We aim to provide the same level of service no matter where your call is answered. ~ Jono
Is the aim of your company insurance assessor to knock back as many claims as possible
Care TeamSGIC Insurance
Hi Neville, that certainly isn't our aim at all. If you would your claim reviewed I am happy to have our claims team follow this up for you to help. Please message us by using this link https://www.facebook.com/sgicinsurance/ and provide your claim number and more information about what has happened with your claim and the reason given for it to not be approved. ~ Jono
My sixteen [ almost seventeen ] year old is getting her first car. A Nissen Xtrail 2004 - automatic with sunroof. She has been quoted by RAA for third party/ property insurance - $550 a year with $1100 excess. I am wondering if you would be any cheaper. I am an existing SGIC customer - house/contents/car.
Care TeamSGIC Insurance
Hey Yvonne! You would need to complete a quote to get a price from us for this cover in your daughters name. Unfortunately we don't have any family type discounts at this stage. You can get a quick quote online via this link: https://www.sgic.com.au/car-insurance. Hope this helps Yvonne! ~Jamie
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