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Reviews

Review distribution

5 star
31
4 star
13
3 star
11
2 star
17
1 star
71

Long term customer rip off

published

17 year customer with no claims and multi-policy (6 policies), premiums just kept ratcheting up. Put up all sorts of excuses and reasons why they couldn't drop the premium so shopped around and ended up saving around 20% across the board for the same cover. To add insult to injury, they tried to charge me $30.00 to cancel each policy ($180 total). Profits before people.

Value for Money
Transparency
Customer Service
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeNo
See all answers
1 comment
SGIC Insurance
Care TeamSGIC Insurance

Hi Richard, thanks for the review. I do apologise that we weren't able to price match and we do appreciate your 17 years of loyalty. ~Natalie


Terry

TerryMetropolitan Adelaide, SA

  • 3 reviews

Safe low km drivers get penalised

published
Value for Money
Transparency
Customer Service
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers
3 comments
Terry
Terry
SGIC Insurance
Care TeamSGIC Insurance
Terry
Terry

Absolutely awful

published

Terrible service. Extremely rude staff on each call. Extremely high wait times. Unhelpful staff. Would never ever recommend this company. Its clear that they are understaffed and do not care for their employees or customers. Avoid it like the plague

Transparency
Customer Service
Insurance TypeCompulsory Third Party
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder No
Claim Resolution Time1-2 weeks
Claim ApprovedNo
See all answers
1 comment
SGIC Insurance
Care TeamSGIC Insurance

The reviewer stated that an incentive was offered for this review

The big con

The big conSouth Australia

  • 3 reviews
  • 1 like

customers no longer valued.

published
Value for Money
Transparency
Customer Service
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers
1 comment
SGIC Insurance
Care TeamSGIC Insurance

Made zero claims, premiums went up enormously every year

published

The first year I was making monthly payments of $63, the next year they went up to $74, and the last straw was the payments going up AGAIN to $82.

Value for Money
Transparency
Customer Service
Insurance TypeComprehensive
Plan covers drivers under 25No
Car ModelCamry Hybrid
Claim MadeNo
See all answers
1 comment
SGIC Insurance
Care TeamSGIC Insurance

Neville H.

Neville H.Metropolitan Adelaide, SA

Crap service

published

Have made two claims over past three years roof in my garage caved in after storm would not accept claim ,car damaged in shopping centre car park door and back panel damaged virtually called me a liar ,saying it was two claims not one ,will be cancelling my three policies,and my father in law has business and several houses insured with company and is in process of finding another company ,the aim of the accessors is to knock back as many claims as possible ,never do business with this company again have been with them 35 years and in that time only three claims have gone to omnibus had enough .

Value for Money
Transparency
Customer Service
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time1-2 months
Claim DateJuly 2019
Claim ApprovedNo
See all answers
1 comment
SGIC Insurance
Care TeamSGIC Insurance

samir p.

samir p.Metropolitan Adelaide, SA

Worst customer service. worst people to talk.

published

I requested to them to cancel my policy but they are taking too long to process it. They keep holding my phone for too long. Moreover they are deducting one more premium which I am not liable to pay. I pay for premium at the start of the month which I am insured. I am not paying premium at the end of the insured month. This simple thing they do not understand. They even do not know how to talk with a customer. I never go back to SGIC in future. never ever.

Value for Money
Transparency
Customer Service
Insurance TypeThird Party Property Damage
Plan covers drivers under 25No
Car ModelMazda 121 DW
Claim MadeNo
See all answers
1 comment
SGIC Insurance
Care TeamSGIC Insurance

Rob M.

Rob M.Metropolitan Adelaide, SA

  • Verified customer

Communications failure

published
Value for Money
Transparency
Customer Service
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeYes
See all answers
1 comment
SGIC Insurance
Care TeamSGIC Insurance
Jade R

Jade RAdelaide

Dodgy service, not knowing their own policy.

published
Value for Money
Transparency
Customer Service
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers
1 comment
SGIC Insurance
Care TeamSGIC Insurance
Bishwas B.

Bishwas B.

  • 2 reviews

Worst customer service! Don't know their own processes!

published
Value for Money
Transparency
Customer Service
Insurance TypeComprehensive
Plan covers drivers under 25No
Car Modelnissan dualis
Claim MadeYes
Claim Resolution Time1-2 months
Claim DateMarch 2019
Claim ApprovedYes
See all answers
2 comments
SGIC Insurance
Care TeamSGIC Insurance
Bishwas B.
Bishwas B.

I have moved on with other insurance. I don't see any point now.


Pauline

PaulineMetropolitan Adelaide, SA

Worst insurance Company Ever!!

published
Value for Money
Transparency
Customer Service
Insurance TypeComprehensive
Plan covers drivers under 25No
Car ModelToyota Camry RZ
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateApril 2019
See all answers
1 comment
SGIC Insurance
Care TeamSGIC Insurance

Craig Nienaber

Craig NienaberMetropolitan Adelaide, SA

No customer service

published

Wasn't set up with the proper policy made a claim that was rejected then I canceled it someone was going to call me to discuss my rejected claim and that didn't even happen what a joke.

Value for Money
Transparency
Customer Service
Insurance TypeComprehensive and Third Party, Fire and Theft
Plan covers drivers under 25No
Claim MadeYes
Claim DateApril 2019
Claim ApprovedNo
See all answers
5 comments
SGIC Insurance
Care TeamSGIC Insurance
Craig Nienaber
Craig Nienaber

That was already ment to happen it has been two weeks now so I wouldn't worry.

SGIC Insurance
Care TeamSGIC Insurance

Not a problem Craig, if you do change your mind please do not hesitate to get in contact with us. ~Nada


Aditya Nayak

Aditya NayakMetropolitan Adelaide, SA

  • 14 reviews
  • 12 likes
  • Verified customer

Unfair and incompetent

published

Got rear ended in a parking lot after I had finished reversing and already in drive gear to move forward. While I was changing gears I was stationary and got rearended by the SGIC client.
This client ACCEPTED her fault and accepted to pay the damages offline. Stupid mistake on my end to not take it in writing as the client decides to get SGIC involved. When I consulted SGIC, they claimed that it is the fault of both drivers. Thats great isnt it, you are bloody done reversing, you are completely at a halt and then someone reverses into you and rear ends you and we are both at fault?
We had to make follow up calls to find out what was happening with their so called Investigation.
Will ensure nobody I know ever buys SGIC.

Insurance claim madeYes
5 comments
SGIC Insurance
Care TeamSGIC Insurance
Aditya Nayak
Aditya Nayak

We only have 3rd part insurance. Your client on the other hand, ACCEPTED their fault and then you guys made a nice little backflip. I am left with a $900 bill thanks to your unscrupulous business ethics.

SGIC Insurance
Care TeamSGIC Insurance

Thanks for the information Aditya. If you would like to escalate this matter you can PM us via Messenger and we can pass your matter on to the Claims Manager. ~Renae


1th. 8 month Told me damage done by human is not covered . My wife had accident. I claimed. They se

published

I have been with sgic for 5 years. I received terrible service. I am not happy at all. Paint job has to match on the front of the vehicle

Insurance claim madeYes
1 comment
SGIC Insurance
Care TeamSGIC Insurance

Their policies are totally designed to benefit them

published
Insurance claim madeYes
1 comment
SGIC Insurance
Care TeamSGIC Insurance

Not happy when it's not your fault but still have to pay an excess

published

17 years too long time to change not happy claims department wasn't helpful making me feel like it was my fault when a guy went though red lights and almost hurt me but they take the lights out of picture cause I had no witness or dash cam that's crap on your part SGIC that will lose me.

Insurance claim madeYes
1 comment
SGIC Insurance
Care TeamSGIC Insurance

Leanne

LeanneAdelaide

  • Verified customer

Untrained staff and hidden agendas

published
Insurance claim madeNo
1 comment
SGIC Insurance
Care TeamSGIC Insurance

OPALS

OPALSMetropolitan Adelaide, SA

  • 5 reviews

Automotive Claim

published

SGIC is fantastic company to deal with. Customer service was exceptionally great and all matters was concluded with in 10 minutes. The claim, and assessment of the vehicle and repair of the car all with in a matter of minutes.

Insurance claim madeYes
1 comment
SGIC Insurance
Care TeamSGIC Insurance

So good to hear OPALS, thanks so much for sharing your great experience! ~Renae


Could of psint the whole side if the car

published

Unfortunately you can see the new paint and the old. The whole side of the car should of been painted as i requested multiple times

Insurance claim madeYes
1 comment
SGIC Insurance
Care TeamSGIC Insurance

john

johnadelaide

i wish i had read the reviews before insuring 6 cars..

published

At first it seem that i was going to be treated properly after a tiny not at fault bump...but alas after my car was virtually destroyed by hower crash lonsdale sth aust..sgic prefered cheap and nasty repairer..then all walls and blicks came up..and has now become a horrible experience..my friends went thru same process with hower crash..please be warned..as for scic..wldnt a little help and nice service go a long way to keeping customers..there are countless insurers out there these days..please treat your existing customers correctly..and then you may recieve your first good review this century....

Insurance claim madeYes
1 comment
SGIC Insurance
Care TeamSGIC Insurance

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Questions & Answers

Neville H.

Neville H.asked

I recently made a claim and spoke to some one in South Africa why do you call yourself state government insurance as this is a lie ?

1 answer
SGIC Insurance
Care TeamSGIC Insurance

Hi Neville, SGIO was started as a state government own insurer. However in the 90s it was privatised. We aim to provide the same level of service no matter where your call is answered. ~ Jono


Neville H.

Neville H.asked

Is the aim of your company insurance assessor to knock back as many claims as possible

1 answer
SGIC Insurance
Care TeamSGIC Insurance

Hi Neville, that certainly isn't our aim at all. If you would your claim reviewed I am happy to have our claims team follow this up for you to help. Please message us by using this link https://www.facebook.com/sgicinsurance/ and provide your claim number and more information about what has happened with your claim and the reason given for it to not be approved. ~ Jono


Yvonne L

Yvonne Lasked

My sixteen [ almost seventeen ] year old is getting her first car. A Nissen Xtrail 2004 - automatic with sunroof. She has been quoted by RAA for third party/ property insurance - $550 a year with $1100 excess. I am wondering if you would be any cheaper. I am an existing SGIC customer - house/contents/car.

1 answer
SGIC Insurance
Care TeamSGIC Insurance

Hey Yvonne! You would need to complete a quote to get a price from us for this cover in your daughters name. Unfortunately we don't have any family type discounts at this stage. You can get a quick quote online via this link: https://www.sgic.com.au/car-insurance. Hope this helps Yvonne! ~Jamie


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