Shannons Car Insurance

have been with this company for a couple of years, after hearing about them thru CCHCClub. Paid CTP x2 (husband and myself). Tried to pay for car regos x2, after being told that CTP had been sent to service NSW-nothing. Printed off paperwork, after being told that rta can manually put in details if 3rdpty into their computer( lie No1). After 4 phone calls, admitted that their they had not put VIN onto CTP slip. Stated they could not help me, as I was not on the policy( lie No2). After 2 more calls from spouse, and issues sorted, person stated that I was very happy that issues were sorted- Lie No3- no-one had rung me after last call I made which, was to tell me that they couldn't help me.

Was a great experience, advised how much i wanted based on current value of similair vehicles and they matched it for a reasonable price. Much better than what RAC could offer me.
Couldnt fault the gentleman, very professional and helpful.

Weirdest conversation of my life. Refused to quote unless I could prove we were passionate about our new Silverado and that it wasn’t just a touring vehicle is wrong

I’ve recently purchased newer model of wrx, I am not a young kid and I am a woman. I just like quick cars but I am not in any clubs or online forums (who has time for this?) . I was searching for insurance as I found out its a but harder to insure this sort of car. A man who answered the phone was the rudest person I’ve spoken to for a while, all I wanted was a quote. Firstly he kept pronouncing my name wrong and when I said no I am not a part of any forums or clubs he hang up on me!

So with this type of company you basically have to be the right fit.

Went into Shannons Adelaide to get my 66 Valiant valued again after 4 years on the road. The person at Shannons was extremely good to deal with and also explained she has 2 Valiants of her own . Came out with a great result and it was a pleasure to deal with real car people with a passion for their job .Keep up the good work.

F100 stolen Why 5 months down the track and still nothing, nephew getting mucked around by Shannons
He loved his F100 put thousands into it and was told and advised by me to go to no one but Shannons
and this is what happens. Now I tell every one never go to shannons use AAMI
instaed

Mid March I got 5 quotes for our vehicles and a few days ago I was going to look up my email from Shannons but must have accidently deleted the quotations so I called again to asked to send a updated quotation for two cars I was going to sign up for. It took a fair while to finally talk to a rather unfriendly dude who said he'll send email overnight(?). Needless to say that I'm still waiting... I had to sign up with a different insurer.
I'm glad I did especially after reading all the bad reviews here that confirms my decision.

So I've been with Shannons for about 7 years now. I insure my house, classic cars, motorcycles, work ute, wife's car and son's car with them.

We have made 4 vehicle claims with them over the last two years. Two not at fault in cars, 2 at fault motorcycle incidents.

They were fantastic with all claims. Very easy to report the incidents, great support in finding repairers. Once a quote was obtained, claims were approved within 12 hours... just amazing!

When one bit of work was substandard, they ensured that the repairer fixed the item to standard.

Finally even after the claims my premiums across 6 vehicles has decreased for the second year running!

Had been with Shannons for over 11 years. They would only insure a new vehicle for TTP at a cost much higher than other insurers with full Comprehensive and a decent Agreed Value with minimal excess.
This is a 'Motoring Enthusiasts' vehicle and I most certainly am.
Look elsewhere for your quotes. Shannons has lost its mission.

I've had a few claims with Shannons, not all my fault, they've been great and I'd not hesitate to recommend them. Easy to deal with on the phone. Reasonable value.

There are so many negative reviews about their customer service. However, according to my experience, I found their staffs are very professional and helpful. They know about cars. Had no problem getting a quote. Their price is the best, while other insurers even refused to insure my vehicle.

Rang up to get a quote as I just purchased a prestige car and needed a reputable insurer.
This was one of the most belittling experiences I have ever had with a business. The staff member I spoke to was not only condescending but extremely rude when he asked me to prove I was a "car enthusiast". Based on this conversation and the way I was treated I can only imagine how difficult they would be in the event of a claim. I would never recommend to anybody!!!

The staff make going with shannons worth it. I have had 3 cars insured with shannons and every time the staff have been friendly and make you feel like your talking to a mate. With each of the cars i've had insured with shannons, i've never been over charged, in most cases they beat 99% of all the other insurance providers and having multiple cars with shannons i get a pretty decent discount. The experience from the get go was amazing, the staff were friendly and their enthusiasm was great. I recommend shannons to anyone for these 3 reasons. ...

Called to get a quote for my 21 year old Mitsubishi (Japanese import).
Because I didn't convince the operator that I was a car enthusiast, they told me they couldn't provide a quote and I should look elsewhere.
What a stupid business model!

Shannons is Suncorp. Suncorp did a deal with Windcscreen OBriens to funnel all windscreens to them.
You cannot talk to your local OBriens anymore and number cannot be found, it all goes thru a central desk thousands of kms away. I wanted to talk to the installer to organise new clips and seal myself so wanted to talk to installer if they use genuine seal and clips or aftermarket (Chinese (no) quality) and I source genuine.
Shannons use to be all about choice of repairer but Shannons told me use another installer if you prefer but you pay upfron...