Shocking service! I've been with Shannons for a number of years and was recently in and out of hospital with a serious breakdown. Shannons sent me emails about my overdue car insurance premiums and just cancelled by policies without even trying to make a simple phone call. When I contacted them and explained what happened, they simply ignored me and said that they don't contact customers by phone. They completely showed a lack of compassion and just stated that I should have checked my mail. I was in hospital for Gods sake. A simple phone call could have saved me this additional anxiety.

We had multiple policies for a number of years, claim initially approved but next day quote for additional damaged submitted to purposely write off car. Shannons contacted VicRoads to write off car before they contacted us. AFCA supported Shannons at every turn, although they mislead them with non-current product disclosure statement, if you don’t believe our story check AFCA stats online to see what chance you have of getting a fair go.
Shannons are only the face of the company you have to deal with when you make a claim, never again!
No trust in Shannons to provide what you pay for.

This is the second time that I had to make a claim with Shannons and I still keep my no claim.
Their staff and service is awesome they paid out fast

We have been with shannons for over 15 years. Recently I made my first insurance claim ever. Shannon's were brilliant, they didn't need lots of paper work or ask lots of questions. They suggested a repairer close by, but said I could get a quote from our regular repairer if I wanted. The claim was very easy and fast and the time for the work to be arranged and completed was amazing! They suggested I use windscreens Obrien but also said I could use another windscreen provider if I chose. It took less than 3 weeks from my first phone call to shannons to having my car returned repaired.

These people are dishonest, lies thru their teeth, I bought my car back from them because it’s not viable to fix but I got my car back with more damages and no longer drivable (broke my gear shifter), and they wouldn’t reduce the price or fix it. Passed me around different people who tells me different things.

I asked for a quote for buying a modified car and because I didn't go to car shows and have a suped up modified car already, I wasn't an acceptable person who fit their model to get a quote from them. Couldn't believe they refused to give me a quote! What company refuses business just because I don't have the car they think I should have now? Still shaking my head in wonder of the rudeness and dismissal I was given.

Lost a car in the recent ACT hail event. Shannon’s very extremely efficient in collecting the excess payment from me however not a single phone call or update was given after that time. No hire car, no assistance provided inspite of having comprehensive insurance. I will never deal with Shannon’s again. 5 weeks on, still nothing.

Not a fan of Shannons from the start.
When I rang for a quote for my new scooter I felt like I was put through the wringer and spat out. The questions where more intense and personal than any of the other insurance companies I had rung that morning. Not to mention the conversation took a long 20 minute. At the end of this service they gave me a quote of over double the price of the other quotes I had. Oh, I have to say that Shannons were friendly (or over friendly) to the stage of after 20 minutes I was praying this conversation would be over soon.

Loss my 71 Valiant in bushfires Dec 19 Shannon's dealt with claim very quickly and efficiently and all by phone They also looked after numerous friends who lost everything ie house extremely well thank you

recently made a claim for a motorcycle that my son had an accident on (total loss) and the process was great. claim paid out including riding gear and helmet within ten days.

Absolute disgusting service.
I had a vintage bike accident nearly 8 months ago. Shannon's being useless and unreliable as the worst of them.
Ombudsman had to be contacted, even they were amazed at how bad Shannon's are. Pbuh.

Even though their Policy states that you have a choice of repairer when I complained about the smash repairer they wanted to send my car to they did not want to give me the option of taking it somewhere else. 8 weeks later still no car, neither Shannon's or the smash repairer care about costumer services.

My car was backed into 28th October by another party insured with Shannons. $3200 damages. Sent them my quote for repairs by email within 2 days. Month later they said need pictures of every panel, speedo, vin & gearshift!!! Haunted them for another 2 weeks before claim was settled. As an owner of 5 cars, ( 2 classics ) a house , contents & a boat. I definitely wont be dealing with this organisation.

The staff over the phone was very helpful and friendly.

My Vehicle was insured for 27k and I was paying $1200 per year 5000kms limit. After the first year I felt like I was getting screwed. The value of the car did not go down at all but then Shannon's decided to drop it just under 22k and still paying the same per year. So I let it slide for a bit. Then I looked up Enthusiast Insurance.

Long story short. Enthusiast insured my car for 36k and told me the value doesn't go down so their Agreed Value shouldn't drop either but we will see. Now I am only paying $750 per year but 3, 000kms is my limit.

Cyclone Debbie Bowen , ran over concrete broke gearbox, shannons paid to have gearbox out so mechanic could quote
machanic explained. to shannons assor gear cogs split into 3 pieces because of smash sent photos etc, they refused to pay said it was mechanical, and I was lying Took legal advice not worth it, shannons is cheaper but what's the point if they don't pay.?