Absolutely disgraceful service. Avoid!!!
My car was backed into 28th October by another party insured with Shannons. $3200 damages. Sent them my quote for repairs by email within 2 days. Month later they said need pictures of every panel, speedo, vin & gearshift!!! Haunted them for another 2 weeks before claim was settled. As an owner of 5 cars, ( 2 classics ) a house , contents & a boat. I definitely wont be dealing with this organisation.
No care for members or ownership of mistakes
I have full comprehensive insurance. I made a claim on the 14th of October for my car which was broken into. It is now the 25th of November and my car is still not repaired it took 3 weeks for the assessor to tell the mechanic that the repairs have been approved and could go ahead. I rang twice during this time and on both occasions was told that repairs would start the next day. When I asked for compensation for their mistake I was told that it wasnt going to happen. This is our work car, it is used everyday. I asked for a replacement car and ...was told thats not going to happen. Shannons used to care for their members but now since being taken over by Suncorp their care and service is horrible. There is no point paying top dollar for budget service I am now shopping for new insurance. Oh and even though I havent had my car for over a month they still charged me for the months insurance. I hope insurance law does something about this. Shame on you!!
Not very good
The staff over the phone was very helpful and friendly.
My Vehicle was insured for 27k and I was paying $1200 per year 5000kms limit. After the first year I felt like I was getting screwed. The value of the car did not go down at all but then Shannon's decided to drop it just under 22k and still paying the same per year. So I let it slide for a bit. Then I looked up Enthusiast Insurance.
Long story short. Enthusiast insured my car for 36k and told me the value doesn't go down so their Agreed Value shouldn't drop either but we will see. Now I am only paying $750 per year but 3, 000kms is my limit.
They are dishonest won't pay up called me a lier
Cyclone Debbie Bowen , ran over concrete broke gearbox, shannons paid to have gearbox out so mechanic could quote
machanic explained. to shannons assor gear cogs split into 3 pieces because of smash sent photos etc, they refused to pay said it was mechanical, and I was lying Took legal advice not worth it, shannons is cheaper but what's the point if they don't pay.?
Claimed with no problems. Prompt and efficient.
My vintage car caught fire. Claim was processed quickly and efficiently. Communication excellent and painless. Claim settled with no hassles. Would strongly recommend. Wish all car insurance claims were that painless.
Shannons is not what it used to be
BEWARE OF SHANNONS! I have been for shannons for years (10+) with my VK commodore. My car is quite modified and in awesome condition. As you know with these old cars you never get what you put into building them. That is until now. It used to be insured for $15k which was a stretch as 5+ years ago I could probably only sold it for $10k. Now the Value of these cars and most old cars (minis, old fords etc) are skyrocketing. Based on what VK's are going for I could easily fetch $40k+.
I Rang shannons to increase the value of my car. The lady I s...poke to was very rude, she had to go check with her manager as it was such an increase from $15k to $40k and was trying to barter with me on the price after checking carsales and finding one cheap. I wasn't happy with the price they gave me or her attitude so I asked to speak to her manager. The manager got on and explained to me that Shannons cover what I have put into the car, so they take into account the cost of what I would be out of pocket for my expenses, not the cars value. What! so because you build a car you get a lower price. If someone bought this car for $40k they would get insured for that but because I built it years ago I am punished for that? Who would feel safe driving a car that they could not turn around and buy again tomorrow if something was to happen. Years ago I couldn't get them to insure me for what I was out of pocket building it, now that the cars value has increased they will give me what I am out of pocket because its a cheaper option. Old car owners beware!!!
So far so good.
Been with them for many years now. I have imports and they have been good to me. I recently went with them for home insurance with them as well. I made one claim which was handled quickly. I know a bloke who made a house claim and said they went above and beyond so that's why I thought I'd give them a shot.
Classic car insurance; paid out full agreed value within 12 days
Received my payout in 12 days and retained my salvage rights as guaranteed. Overall I was pretty happy with the service provided. Always spoke to on-shore customer service who I didn't have to follow-up too much. There were a couple of hiccups; for example I provided a stat dec and then when I followed up they said they were waiting on me to give them the stat dec so I had to tell them to check the previous email attachment. They also asked for proof that my phone I was claiming for was damaged and I had to instruct them it was at the bottom of the river the car crashed into. Other than that all was fine.
13 weeks and my claim is still going. Claim has been passed to 3 assessors so far. Absolute joke. They don't care about you or your car. Disgraceful customer service. Every person l spoke to were all indicative of hostility and bullying. Have 2 cars, 3 motorbikes a truck and home and contents with them. Thousands of dollars paid every year for almost 20 years and your reward for being a loyal customer...zero, nothing.
- Comprehensive Car Insurance
- Verified customer
Hopeless, rude and totally ineffective.
For motoring enthusiasts? Don't bloody believe it.
After having issues with damage to my car while being repaired Shannons have dragged their heels at every turn: assessors cancelling my complaints; argumentative claims consultants; assessors fighting with claims consultants; assessors failing to examine the car; assessors having sneaky little meetings with their mates at auto repairers in direct contravention of any "conflict of interest" (wink, wink - we'll look after you mate); assessors directly contradicting written policy; being told to...take my complaint elsewhere. Have taken 39 days off work to deal with issues relating to this claim, spent over 100 hours on the phone with Shannons, had three panic attacks, written countless long protracted emails, been hung up on, spoken down to. Have made two complaints which were not acted upon. Have been without a properly functioning PRESTIGE car now for two years. You MUST take your complaint directly to the AFCA. They are the only ones who will make this company accountable for their deplorable behaviour. How can this company justify its top-dollar premiums and provide bargain-basement service? Because they deliver a $506,000,000 annual share distribution to investors - read "your premiums go into their pockets, and compensation is RARE". Companies like this are the antithesis of the fabric of society. What they actually do is rip people's lives apart.
Best in Australia
Amazing results, fast claims and very helpful in finding parts for our old Austin Healey 100/4.
Great discounts for mature members and the have people who know cars and restorations . Well Done.
Shannon’s Car Insurance “Where the car & the customer comes last”..lodge complaints with AFCA
After having a minor accident & having nothing but problems with Shannon’s bullying & condescending assessor & crap internal complaints process at Shannon’s/AAI...I suggest that you lodge an internal complaint, however also lodge a complaint with AFCA as they at least try to help & the more people that lodge complaints about this insurer the more hope that all of us have of getting a fair outcome in the long run. The AFCA Complaints process is fairly simple & until the government has records of these unscrupulous insurers nothing will ever change.
I had purchased a Mercedes-Benz, with full roadworthy and RACV pre-purchase check. It was in perfect condition and driving beautifully. Unfortunately, less than a week after buying it, a man came speeding out of his driveway and hit the left hand side of my car. Despite having comprehensive insurance, I was not able to choose the repairer.
The day I picked up the car from their repairers, it went into limp mode when I tried to accelerate up to 100kms on the highway. This could’ve been fatal if I had been in another lane and had the children i...n the car. The car was then towed back to the repairers, who then towed it to MB Brighton, and then Shannons decided to tow it to Hallam to their Transmission specialist. They’ve now said it is the pump, and will cost $5,000 to fix, and won’t take any responsibility to fix. Every mechanic I have spoken to have said it could’ve been the impact, and that when you leave a repair, it should be drivable and this shouldn’t have happened. They can’t believe that Shannons are pushing back on this. I am now getting it assessed, as well as their repairs, independently. Also, it’s worth noting that their assessor was from AAMI - who have a horrible name. Had I known for a second that AAMI and Shannons are so closely affiliated, I, and others, would never have insured our cars with Shannons.
I couldn’t believe the phone call I just had with a Shannon’s rep and then her supervisor after waiting on the phone for 10 minutes for an explanation why. They told me because I wasn’t part of any forums, car or 4x4 club that I wasn’t a car enthusiast and they wouldn’t insure me. I am not interested in being a street outlaw or showing a car at SEMA but I do attend similar events when I get the chance, I am a qualified mechanic who due to his love of cars has been tinkering with them since a small child, I have just restored a rare to find 200...2 BMW X5 4.6is which I was calling about to get insurance and a green slip and have owned modified and restored a number of projects from classics to ricers. I also own a Pajero which I use for off-roading and weekend activities with mates who have similar interests but am not part of a formal club. The thing that gets me is a mate suggested Shannons who has similar background and interests and pastimes to me who isn't in any clubs either but they insure a number of cars for him. Turned me off wanting to deal with them anyway, why don't they just ask if you are part of a club and not ask all those stupid questions wasting every bodies time.
Car Enthusiasts ..... They wouldn’t know the meaning
For a company who constantly markets themselves as the Car Enthusiasts Specialist, believe me they are the exact opposite.
I’ve had several cars insured with Shannon’s over many years, I made my first claim back in May after hitting a kangaroo in my 1934 Ford Coupe.
I wasn’t to worried as I just assumed it would be fixed with no issues or hassles and would be all good .... Boy was I wrong.
A 3 month process that just dragged on and on with Shannon’s trying to cut costs at every corner. Not wanting to repair it properly, not wanting to use ...the right materials and parts, wanting to mix old paint with new, not wanting to rub or buff the the new paint to a correct finish, basically not caring about the vehicle or customer one bit, having no pride in how the car would be repaired just to save money. But it gets better. The assessor continually lied to the Hot Rod Shop, made a simple process a nightmare, told the Hot Rod Shop he had spoken to me and I was happy not to repair the car correctly and didn’t car how it turned out, and said the car isn’t that good anyway so it didn’t matter how it turned out (it’s a $150k Hot Rod). Shannon’s are literally lying, misleading, scum!
Adelaide. Won't insure my Sportster on my driveway with cover, immobiliser, alarm, and lock
Guy on the phone was amazing and obviously not his fault but...
Too risky to insure me. I live in Eastern suburb
I was able to insure my bikes 5 years in London in the same conditions but Adelaide is too risky guys.
In other terms, they will only insure you if they know they can guarantee never have to give you any money.
People lie about their garaged addresses, and I know why now. Transparency doesn't always pay off
Shame on you Shannons. Claiming to be the insurance for the petrol heads
My bike has been in this spot for a year without insurance and will stay like that. Saves me money
Reviews say it all
SHANNONS INSURANCE.. do not pay out.. they will find any loop hole not to pay.. they do not care about your classic car.. all they worry about is getting your money.. Absolute Scammers
- Verified customer
Great customer service from aussies
We have two cars insured with shannons. Initially the set up was quick and i had all my questions answered well. I have had to make a couple of claims over the last 5 years with shannons and the whole process was seamless. The app they have through suncorp also gave me updates of whats going on and we could just drop the car off nearby and within a couple of days it was fixed and back. Every time i need to call i get a great person who is really helpful and they send me emails to confirm documents promptly after the phone call. In fact i was so pleased with the service i have my house and contents now with them as well.
Shannon’s Car Insurance.
Recently we decided to change our car insurance policies. After hearing great reports about Shannon’s, I called them. The young gentleman was so very helpful, and after answering all of his questions, he provided me with some quotes. This young man was very pleasant, and at the completion of the call, e-mailed the quotes to me. I was very pleased with this service and we have since gone ahead with these quotes.
Never used them for a few reasons.
When I called them to get a quote for a collectible Ducati bevel drive ( I called them over a few years to give them the benefit of the doubt), I was asked if it was garaged under lock and key. It is a locked community garage I said, the bike has lived there for 16 years at the time, with no problems. I ride it very little, about 500km a year, so little risk I would have thought. On all four occasions they refused to insure it for the reason of the community garage in a block of units. It has never been insured since that time. No claim, no money paid out. So I'm ahead for sure, thanks Shannons, you did me a favour by refusing to insure the bike!
- ‹ Prev
- Next ›
Questions & Answers
Hey if somebody hit my back chrome bumper of my Holden HD with there tow ball causing a small dent would the bumper be repaired and re chromed or replaced with a new bumper ? Thankyou
Has anyone else had any trouble with Insure my ride changing to Shannon’s and not receiving any insurance renewals, reminders etc and then finding your not insured until you need it.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.