There are so many negative reviews about their customer service. However, according to my experience, I found their staffs are very professional and helpful. They know about cars. Had no problem getting a quote. Their price is the best, while other insurers even refused to insure my vehicle.

Rang up to get a quote as I just purchased a prestige car and needed a reputable insurer.
This was one of the most belittling experiences I have ever had with a business. The staff member I spoke to was not only condescending but extremely rude when he asked me to prove I was a "car enthusiast". Based on this conversation and the way I was treated I can only imagine how difficult they would be in the event of a claim. I would never recommend to anybody!!!

Called to get a quote for my 21 year old Mitsubishi (Japanese import).
Because I didn't convince the operator that I was a car enthusiast, they told me they couldn't provide a quote and I should look elsewhere.
What a stupid business model!

Didnt even want my money. Have to be part of their club they said. Talk to me like I'm was a pleb. Disgraceful customer service. DO NOT WASTE YOUR TIME

Had to haggle every year from the start.. Suncorp was cheaper from the start. If you choose Shannons you will get a big discount if you do not claim after 3 years they stated, so I chose Shannons. After 3 years the policy went up another 8.7% from the previous year (year 2) and when discussing the policy with a charming lady as per every year (with attitude). The 65% is already applied! Your Motorcycle depreciates every year! (Good luck replacing a 2017 CBR1000RR Matt Black at all, FYI! With minimal kms in mint condition in near new condition) Suncorp is a sister company she stated. Cancelled the policy and went with Suncorp for $300+ dollars cheaper per year with same agreed value. Poor form Shannons. Wake up to yourselves.

Rang three times. Waited 20-30 minutes each time with no answer. I have four policies with them already and wanted comprehensive insurance on another brand new vehicle. Well YOUi are living my business now

I wish I could leave no stars. Do not do business with these people. I had my car stolen and they did absolutely nothing but try and get out of paying. After weeks of back and forth they only gave me a partial amount of what my car was insured for. Change your Insurance provider ASAP. Absolute criminals, the people I spoke to didn’t care and had no passion

I have been Insured with "Shannons" not suncorp for the last 20yrs and have to put a claim in for my bonnet which is stuffed because of a weather incident. Being told we don't blend paint now so the bonnet will be new with new paint ..... going onto a very faded Landcruiser. My pride and joy is gunna look bloody terrible. I can see a fight coming on I think.....

Shocking service! I've been with Shannons for a number of years and was recently in and out of hospital with a serious breakdown. Shannons sent me emails about my overdue car insurance premiums and just cancelled by policies without even trying to make a simple phone call. When I contacted them and explained what happened, they simply ignored me and said that they don't contact customers by phone. They completely showed a lack of compassion and just stated that I should have checked my mail. I was in hospital for Gods sake. A simple phone call could have saved me this additional anxiety.

We had multiple policies for a number of years, claim initially approved but next day quote for additional damaged submitted to purposely write off car. Shannons contacted VicRoads to write off car before they contacted us. AFCA supported Shannons at every turn, although they mislead them with non-current product disclosure statement, if you don’t believe our story check AFCA stats online to see what chance you have of getting a fair go.
Shannons are only the face of the company you have to deal with when you make a claim, never again!
No trust in Shannons to provide what you pay for.

This is the second time that I had to make a claim with Shannons and I still keep my no claim.
Their staff and service is awesome they paid out fast

We have been with shannons for over 15 years. Recently I made my first insurance claim ever. Shannon's were brilliant, they didn't need lots of paper work or ask lots of questions. They suggested a repairer close by, but said I could get a quote from our regular repairer if I wanted. The claim was very easy and fast and the time for the work to be arranged and completed was amazing! They suggested I use windscreens Obrien but also said I could use another windscreen provider if I chose. It took less than 3 weeks from my first phone call to shannons to having my car returned repaired.

These people are dishonest, lies thru their teeth, I bought my car back from them because it’s not viable to fix but I got my car back with more damages and no longer drivable (broke my gear shifter), and they wouldn’t reduce the price or fix it. Passed me around different people who tells me different things.

I asked for a quote for buying a modified car and because I didn't go to car shows and have a suped up modified car already, I wasn't an acceptable person who fit their model to get a quote from them. Couldn't believe they refused to give me a quote! What company refuses business just because I don't have the car they think I should have now? Still shaking my head in wonder of the rudeness and dismissal I was given.

Lost a car in the recent ACT hail event. Shannon’s very extremely efficient in collecting the excess payment from me however not a single phone call or update was given after that time. No hire car, no assistance provided inspite of having comprehensive insurance. I will never deal with Shannon’s again. 5 weeks on, still nothing.