Shannons Car Insurance

Lost a car in the recent ACT hail event. Shannon’s very extremely efficient in collecting the excess payment from me however not a single phone call or update was given after that time. No hire car, no assistance provided inspite of having comprehensive insurance. I will never deal with Shannon’s again. 5 weeks on, still nothing.

Not a fan of Shannons from the start.
When I rang for a quote for my new scooter I felt like I was put through the wringer and spat out. The questions where more intense and personal than any of the other insurance companies I had rung that morning. Not to mention the conversation took a long 20 minute. At the end of this service they gave me a quote of over double the price of the other quotes I had. Oh, I have to say that Shannons were friendly (or over friendly) to the stage of after 20 minutes I was praying this conversation would be over soon.

Loss my 71 Valiant in bushfires Dec 19 Shannon's dealt with claim very quickly and efficiently and all by phone They also looked after numerous friends who lost everything ie house extremely well thank you

recently made a claim for a motorcycle that my son had an accident on (total loss) and the process was great. claim paid out including riding gear and helmet within ten days.

Absolute disgusting service.
I had a vintage bike accident nearly 8 months ago. Shannon's being useless and unreliable as the worst of them.
Ombudsman had to be contacted, even they were amazed at how bad Shannon's are. Pbuh.

Even though their Policy states that you have a choice of repairer when I complained about the smash repairer they wanted to send my car to they did not want to give me the option of taking it somewhere else. 8 weeks later still no car, neither Shannon's or the smash repairer care about costumer services.

My car was backed into 28th October by another party insured with Shannons. $3200 damages. Sent them my quote for repairs by email within 2 days. Month later they said need pictures of every panel, speedo, vin & gearshift!!! Haunted them for another 2 weeks before claim was settled. As an owner of 5 cars, ( 2 classics ) a house , contents & a boat. I definitely wont be dealing with this organisation.

The staff over the phone was very helpful and friendly.

My Vehicle was insured for 27k and I was paying $1200 per year 5000kms limit. After the first year I felt like I was getting screwed. The value of the car did not go down at all but then Shannon's decided to drop it just under 22k and still paying the same per year. So I let it slide for a bit. Then I looked up Enthusiast Insurance.

Long story short. Enthusiast insured my car for 36k and told me the value doesn't go down so their Agreed Value shouldn't drop either but we will see. Now I am only paying $750 per year but 3, 000kms is my limit.

Cyclone Debbie Bowen , ran over concrete broke gearbox, shannons paid to have gearbox out so mechanic could quote
machanic explained. to shannons assor gear cogs split into 3 pieces because of smash sent photos etc, they refused to pay said it was mechanical, and I was lying Took legal advice not worth it, shannons is cheaper but what's the point if they don't pay.?

My vintage car caught fire. Claim was processed quickly and efficiently. Communication excellent and painless. Claim settled with no hassles. Would strongly recommend. Wish all car insurance claims were that painless.

Been with them for many years now. I have imports and they have been good to me. I recently went with them for home insurance with them as well. I made one claim which was handled quickly. I know a bloke who made a house claim and said they went above and beyond so that's why I thought I'd give them a shot.

Received my payout in 12 days and retained my salvage rights as guaranteed. Overall I was pretty happy with the service provided. Always spoke to on-shore customer service who I didn't have to follow-up too much. There were a couple of hiccups; for example I provided a stat dec and then when I followed up they said they were waiting on me to give them the stat dec so I had to tell them to check the previous email attachment. They also asked for proof that my phone I was claiming for was damaged and I had to instruct them it was at the bottom of the river the car crashed into. Other than that all was fine.

13 weeks and my claim is still going. Claim has been passed to 3 assessors so far. Absolute joke. They don't care about you or your car. Disgraceful customer service. Every person l spoke to were all indicative of hostility and bullying. Have 2 cars, 3 motorbikes a truck and home and contents with them. Thousands of dollars paid every year for almost 20 years and your reward for being a loyal customer...zero, nothing.

Amazing results, fast claims and very helpful in finding parts for our old Austin Healey 100/4.
Great discounts for mature members and the have people who know cars and restorations . Well Done.