Terrible customer service
Lost a car in the recent ACT hail event. Shannon’s very extremely efficient in collecting the excess payment from me however not a single phone call or update was given after that time. No hire car, no assistance provided inspite of having comprehensive insurance. I will never deal with Shannon’s again. 5 weeks on, still nothing.
Lost me on my first call for a quote.
Not a fan of Shannons from the start.
When I rang for a quote for my new scooter I felt like I was put through the wringer and spat out. The questions where more intense and personal than any of the other insurance companies I had rung that morning. Not to mention the conversation took a long 20 minute. At the end of this service they gave me a quote of over double the price of the other quotes I had. Oh, I have to say that Shannons were friendly (or over friendly) to the stage of after 20 minutes I was praying this conversation would be over soon.
Thank you Shannons Insurance
Loss my 71 Valiant in bushfires Dec 19 Shannon's dealt with claim very quickly and efficiently and all by phone They also looked after numerous friends who lost everything ie house extremely well thank you
great service,totally drama free claim
recently made a claim for a motorcycle that my son had an accident on (total loss) and the process was great. claim paid out including riding gear and helmet within ten days.
Absolute disgusting service.
I had a vintage bike accident nearly 8 months ago. Shannon's being useless and unreliable as the worst of them.
Ombudsman had to be contacted, even they were amazed at how bad Shannon's are. Pbuh.
Shannons enthusiastically difficult
Had locked garage broken into and items stolen from the classic cars insured with shannons. Telephone call to them and was advised that I was covered for this loss. lodged a claim online. A week or so and nothing. telephoned after 2 weeks and shannons had no knowledge of the telephone call and online claim. Asked me whether I wanted to make a claim. said yes. Series of emails providing police report, receipts, photographs, quotes etc and nothing but computer generated letter saying thanks for that. In fact have not had an actual person contact...me or a name to handle the claim. Another telephone call to them and they said wont process claim until excess is paid first to them (dont know if this is legal.. thought the excess was deducted from the claim?). So nearly 9 weeks on and nothing, no contact, no claim settlement. Really poor service, was warned by a few people in the car club that this is what they are like. Dont insure your classic drive with them, let alone your house!!!!!!!!!!!!!
They are Brilliant
Unlike another insurer who I had an agreed value should I loose my 1967 MGB but who automatically decreased it at every renewal, Shannon's have not only maintained but automatically indexed up the agreed value by what appears to be CPI (I never was good at math). When I first inquired they were brilliant, asked what I would say were reasonable questions about how secure the vehicle is, what if any systems to deter theft and where it is housed (after all you could pick the ignition of those old cars with a booby pin, which I have) and after lear...ning the various variations I have made to make it almost impossible to hot wire, their premium for a higher value plus cover for my spare parts and tools was most reasonable. Admittedly the proof is the claim process which I have not had to utilise, but when I have with other companies when my boat was stolen, that insurers utilise private detectives to ensure it is not a false claim is not only reasonable, in the long run it reduces premiums, and having one gentleman investigate my then claim with another company was most courteous and professional, sadly there are scammers out there, a fact that we should all appreciate is why insurance companies like Shannon's do their best to protect genuine insurers with lower premiums by investigating claims. It is reasonable I just wished they insured boats as well
Worst Company I have ever dealt with!
Even though their Policy states that you have a choice of repairer when I complained about the smash repairer they wanted to send my car to they did not want to give me the option of taking it somewhere else. 8 weeks later still no car, neither Shannon's or the smash repairer care about costumer services.
I submitted a claim for minor damage (scrape to the front bar and left rear quarter panel) on an immaculate late model Lexus IS350 F Sport. I wanted to choose my repairer but the Shannons rep told me that if I didn't go with SmartRepair (owned by Suncorp who also owns Shannons) my lifetime repair warranty would be negated. This turned out to be misleading but I very reluctantly agreed because I was led to believe I essentially had no choice. SmartRepair inspected the car and told me they'd only paint the damaged half of my front bar, and patch ...repair the rear, and wouldn't take responsibility for how it looked. I spoke to Shannons and the Manager of SmartRepair and said it would look ridiculous to have a half painted front bar, which led to excessive hours on the phone but both finally agreed to repair the damage correctly by blending the repair with existing paintwork. So at this stage hours of work and frustration just to get a reasonable baseline repair. SmartRepair botched it - massive orange peel effect and dirt in the paint, marking tape and buffing compound all over, badges in the wrong place etc. Thankfully the Suncorp assessor, the only cogent person I spoke to in this process apart from the second repairer, agreed it should be redone. Throughout this several weeks long process the people I spoke to at Shannons were despairingly hopeless. Lots of oohs and ahhs about how sorry they were etc but zero actual difference made. No response to the lodgement of a formal complaint, getting told one thing by the assessor and another by the phone robots...'the policy says... the policy says' is the only thing they seem to be able to parrot even though the situation wasn't appropriate to a cookie cutter approach. And then they slipped a doubling (!) of the excess on that car into my renewal despite having only 4 minor claims across several vehicles I've had insured with them for 15 years. I live in a rural area and if I hit an animal on the road it's on me ie I have to pay the $1300 excess. Driving the car is like having a loaded gun at my head. So Shannons misleads me about choice of repairer, pays for a botched job with a hopeless repairer, has to pay again to get it rectified, and then hits ME with a double excess. I asked them to reconsider, offered to pay a higher premium but lol my no claim bonus is protected so the only way they can manage the risk is by upping the excess. Hmmm...what risk? None of the other cars I insure with them went up in excess or premium but I guess they have to claw back the money somehow. Recently I submitted a claim for a Mustang windscreen, which has a large and obvious forward facing Ford logo at the top in front of the rear view mirror. I was sent to OBriens who told me that their screens don't have the logo. I asked Shannons to approve an oem screen due to the difference in appearance and...wait for it...they declined stating 'the policy only talks about functionality' about ten times. When I finally got it through to someone that the car would actually look visibly different with the OBriens screen, which is something that's important to an enthusiast, and maybe someone with discretionary power should be made aware of the situation they escalated to a manager after a 28 minute hold. The manager then went down the '....policy only says functionality must be the same...' path a few times before I had to point out that I already know what it says but the people writing the policy probably didn't conceive of a situation such as this as screens aren't usually an active part of the car's appearance. I asked if this means they could insist on the use of other non oem body parts that were functionally the same, but changed the appearance of the car, but predictably was met with silence and an offer to escalate it to a dispute. Goodness me folks, I don't want a dispute I want common sense. I know the outcome...'the policy says....' The marketing of Shannons being tailored towards enthusiasts or largely different to any other insurer is misleading, and what people once appreciated is sadly long gone. Their only real point of difference is choice of repairer but GIO has this too. Essentially you're dealing with Suncorp and when you talk to a person who answers the phone 'Shannons' they also answer calls with 'Suncorp'. I suspect they'll keep taking the same money but increasing profit by providing rubbish service such as SmartRepair, and that the Shannons brand will disappear in the not too distant future.
Absolutely disgraceful service. Avoid!!!
My car was backed into 28th October by another party insured with Shannons. $3200 damages. Sent them my quote for repairs by email within 2 days. Month later they said need pictures of every panel, speedo, vin & gearshift!!! Haunted them for another 2 weeks before claim was settled. As an owner of 5 cars, ( 2 classics ) a house , contents & a boat. I definitely wont be dealing with this organisation.
No care for members or ownership of mistakes
I have full comprehensive insurance. I made a claim on the 14th of October for my car which was broken into. It is now the 25th of November and my car is still not repaired it took 3 weeks for the assessor to tell the mechanic that the repairs have been approved and could go ahead. I rang twice during this time and on both occasions was told that repairs would start the next day. When I asked for compensation for their mistake I was told that it wasnt going to happen. This is our work car, it is used everyday. I asked for a replacement car and ...was told thats not going to happen. Shannons used to care for their members but now since being taken over by Suncorp their care and service is horrible. There is no point paying top dollar for budget service I am now shopping for new insurance. Oh and even though I havent had my car for over a month they still charged me for the months insurance. I hope insurance law does something about this. Shame on you!!
Not very good
The staff over the phone was very helpful and friendly.
My Vehicle was insured for 27k and I was paying $1200 per year 5000kms limit. After the first year I felt like I was getting screwed. The value of the car did not go down at all but then Shannon's decided to drop it just under 22k and still paying the same per year. So I let it slide for a bit. Then I looked up Enthusiast Insurance.
Long story short. Enthusiast insured my car for 36k and told me the value doesn't go down so their Agreed Value shouldn't drop either but we will see. Now I am only paying $750 per year but 3, 000kms is my limit.
They are dishonest won't pay up called me a lier
Cyclone Debbie Bowen , ran over concrete broke gearbox, shannons paid to have gearbox out so mechanic could quote
machanic explained. to shannons assor gear cogs split into 3 pieces because of smash sent photos etc, they refused to pay said it was mechanical, and I was lying Took legal advice not worth it, shannons is cheaper but what's the point if they don't pay.?
Claimed with no problems. Prompt and efficient.
My vintage car caught fire. Claim was processed quickly and efficiently. Communication excellent and painless. Claim settled with no hassles. Would strongly recommend. Wish all car insurance claims were that painless.
Shannons is not what it used to be
BEWARE OF SHANNONS! I have been for shannons for years (10+) with my VK commodore. My car is quite modified and in awesome condition. As you know with these old cars you never get what you put into building them. That is until now. It used to be insured for $15k which was a stretch as 5+ years ago I could probably only sold it for $10k. Now the Value of these cars and most old cars (minis, old fords etc) are skyrocketing. Based on what VK's are going for I could easily fetch $40k+.
I Rang shannons to increase the value of my car. The lady I s...poke to was very rude, she had to go check with her manager as it was such an increase from $15k to $40k and was trying to barter with me on the price after checking carsales and finding one cheap. I wasn't happy with the price they gave me or her attitude so I asked to speak to her manager. The manager got on and explained to me that Shannons cover what I have put into the car, so they take into account the cost of what I would be out of pocket for my expenses, not the cars value. What! so because you build a car you get a lower price. If someone bought this car for $40k they would get insured for that but because I built it years ago I am punished for that? Who would feel safe driving a car that they could not turn around and buy again tomorrow if something was to happen. Years ago I couldn't get them to insure me for what I was out of pocket building it, now that the cars value has increased they will give me what I am out of pocket because its a cheaper option. Old car owners beware!!!
So far so good.
Been with them for many years now. I have imports and they have been good to me. I recently went with them for home insurance with them as well. I made one claim which was handled quickly. I know a bloke who made a house claim and said they went above and beyond so that's why I thought I'd give them a shot.
Classic car insurance; paid out full agreed value within 12 days
Received my payout in 12 days and retained my salvage rights as guaranteed. Overall I was pretty happy with the service provided. Always spoke to on-shore customer service who I didn't have to follow-up too much. There were a couple of hiccups; for example I provided a stat dec and then when I followed up they said they were waiting on me to give them the stat dec so I had to tell them to check the previous email attachment. They also asked for proof that my phone I was claiming for was damaged and I had to instruct them it was at the bottom of the river the car crashed into. Other than that all was fine.
13 weeks and my claim is still going. Claim has been passed to 3 assessors so far. Absolute joke. They don't care about you or your car. Disgraceful customer service. Every person l spoke to were all indicative of hostility and bullying. Have 2 cars, 3 motorbikes a truck and home and contents with them. Thousands of dollars paid every year for almost 20 years and your reward for being a loyal customer...zero, nothing.
- Comprehensive Car Insurance
- Verified customer
Hopeless, rude and totally ineffective.
For motoring enthusiasts? Don't bloody believe it.
After having issues with damage to my car while being repaired Shannons have dragged their heels at every turn: assessors cancelling my complaints; argumentative claims consultants; assessors fighting with claims consultants; assessors failing to examine the car; assessors having sneaky little meetings with their mates at auto repairers in direct contravention of any "conflict of interest" (wink, wink - we'll look after you mate); assessors directly contradicting written policy; being told to...take my complaint elsewhere. Have taken 39 days off work to deal with issues relating to this claim, spent over 100 hours on the phone with Shannons, had three panic attacks, written countless long protracted emails, been hung up on, spoken down to. Have made two complaints which were not acted upon. Have been without a properly functioning PRESTIGE car now for two years. You MUST take your complaint directly to the AFCA. They are the only ones who will make this company accountable for their deplorable behaviour. How can this company justify its top-dollar premiums and provide bargain-basement service? Because they deliver a $506,000,000 annual share distribution to investors - read "your premiums go into their pockets, and compensation is RARE". Companies like this are the antithesis of the fabric of society. What they actually do is rip people's lives apart.
Best in Australia
Amazing results, fast claims and very helpful in finding parts for our old Austin Healey 100/4.
Great discounts for mature members and the have people who know cars and restorations . Well Done.
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Questions & Answers
Hey if somebody hit my back chrome bumper of my Holden HD with there tow ball causing a small dent would the bumper be repaired and re chromed or replaced with a new bumper ? Thankyou
Has anyone else had any trouble with Insure my ride changing to Shannon’s and not receiving any insurance renewals, reminders etc and then finding your not insured until you need it.
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