Shark Leathers

SHARK is an appropriate name for this Company. I am surprised they are still in business with their disgraceful customer service and false stock claims. I suggest in the strongest possible terms tjhat you avoid doing any business with this Company. Show details

I ordered a pair of Motorcycle boots and a pair of motorcycle gloves from Shark Leathers on the 1st of May 2026. They were sent by Couriers Please. Once it was decided by Couriers Please that the items were lost in transit Shark Leathers did nothing to either replace the items or give me a refund. The communication from Shark Leathers was… Read more

nothing. Zero, crap customer service. DO NOT buy from this company. They are a disgrace. I even got on to Afterpay to help me with my payments and they did not contact Afterpay either.

This company and its management are absolutely disgraceful, i ordered some MX equipment for my son with store credit i had from a previous very bad experience, i ordered the products on the 24th of April said in stock.......as usual takes a week to ship and unbelievably they use ine of Australians worst couriers , couriers please, why on gods… Read more

green earth you would not just use Australia post is beyond me but here we are , 4 weeks later and parcel lost in transit, now you would think any self respected business would replace the lost items but shark is not one of those businesses nor is the management, [Name Removed] in particular, I was toldnid have to wait a few more weeks as I didn't take the insurance, which was not specific at point of purchase nor an acknowledgement from the customer that I had understood anything before checking out, anyway the ACCC doesn't acknowledgement the transit insurance and im covered under the consumer protection act which states that as my contract is with the vendor im to get a replacement or refund and cannot be held up while the company seeks reimbursement from the courier, does shark care.... .absolutely not, still waiting no response from anyone and I have a 5 year old who has $400 worth of safety gear not in his possession, the behaviour and attitude of this company is absolutely annoyingly poor and that's being extremely kind, i would avoid any business with them at all, shark by name, sharks in nature

Purchased a pair of protective pants in the same size I've been for the last 30 years. Arrived okay, but didn't fit. Drove to the store in person to exchange for something that fitted correctly, but nothing in stock When I asked for a refund they… Read more

processed they return (took back the pants), and advised someone would calll me Monday 9am.

Absolutely no phone call, no replies to emails or texts, and if lucky enough to get someone on the phone, get told someone will call me, but no one ever does..

Unethical and inexcusable to keep the product, my funds, and to deliberately ignore every attempt at communicating.

Once they have your money, you will not see it again, regardless of being given evert opportunity to resolve.DO NOT purchase anything from Shark Leathers.

Service is non existent, can’t get them to answer the phone, still waiting for the bag I ordered. When I finally got them to return a call I told them I had received a delivery notice but no parcel. Then he tells me that it was being dispatched… Read more

from the warehouse the next day. About 5 days after I paid for thr bag. I expressed my disappointment in their service and failure to answer phones ,reply to email , He told me it will be delivered by Friday (19 dec). Well no parcel. I mistakenly assumed it was part of shark helmets. I was wrong and I highly recommend that you DONT USE SHARK LEATHERS. I rated a 1 star. Truely need a minus review star. Please see all the reviews before even considering making a purchase.

As a beginner to riding I had a lot of silly questions and the team at Shark Leathers, especially Mitch were super helpful. They helped me get fitted with all the right equipment for my level and I couldnt be happier with the service and quality of the gear I bought. You'll see me again!

Really nice, friendly service. Staff super helpful, ordered in some boots that are available online. They arrive quickly and I purchased. Great shopping with Sharks. Show details

Not focused on communication updates but good product at a good price – Purchased a visor online and the site suggested a couple were still available. A couple of weeks later I enquired politely how my order was progressing. I received a polite reply advising me the stock had run out before my order was filled and they were awaiting an availability update. If not available for some time they would do a refund. … Read more

Stock came in, they advised me it was on the way. It arrived. This process is similar to my local bike store. Supplier stock runs out and patience is required.

Do not buy from this company, order boots they said were in-stock, 3 weeks later and still haven't posted, have been told twice they are between factory and dispatch, seems to be standard garbage they spill to everyone, wish I read these reviews before I purchased from them, will be contacting my bank to recoup funds from these sharks.

Ordered a jacket and a backpack weeks ago and neither has yet been posted. Have contacted twice. First time I was told they were coming fron the warehouse. Second time requesting a refund there was no response.

DON'T BUY ANYTHING from Leather Shark- see many other negative reviews, wish I have seen them before wasting money and time. Paid A$25 for express delivery, they advertised same products at a lower price, then waiting for some stock arrival to their warehouse, no communication of their plan- no tracking number, no email, no notification, unable to… Read more

call/ email/ text, when finally talked to one person, the disaster carried on despite being told that the products were cancelled. They used a normal mail to send me those items anyway. I then paid additional A$12.50（wasted total A$37.50) to return them for a one-month express delivery. THEY DON'T COMMUNICATE, just leave them alone!

Ordered a Jacket, shirt, gloves and pants for a trip that was planned. Paid for express freight. Find out that the pants are on backorder. You would think it would be fairly simple to send the goods they had - on the express freight i paid for - but no, that would be too easy. after a month of back and forth, they finally agreed to split the order… Read more

and send what they had. Ordered a jacket and shirt in the same size the jacket fits, just, quite snuggly. the shirt looks likei'm wearing Andre the giants poncho..... no issues with the sizing charts here. Its now been 5 months, no pants, and they wont anwer my requests for a refund. cant say i'll ever be willing to use them again, whether the gear is good or not

As many have said before, don’t use these scammers. I wish I had read these reviews first. I’m three weeks into a wait for an “in stock item”. I requested a refund only to be denied. ACCC and Fair Trading reports completed. Let’s see how long this takes. Show details

Don't touch these people, I bought a few things there and they are not in a hurry to fill your order, even if they do they send the wrong item (gloves) and I returned them, after a month I had to call and ask what was going on, they had lost the return with a note already discused over the phone for the next size up gloves they guy sent the wrong… Read more

size gloves again and when I tried text them no reply. I'm stuck with gloves I can not wear, lost in total $180. They may be cheap but the service is not what you expect from such a big company. KEEP AWAY

What an absolute screw around of a company. Don't buy from these guys, you'll never see the parcel for at least 3 months and never get a refund. I bought a set of wet weather gear and paid express postage only to receive it 3 months later. After I emailed and phoned hundreds of times, they then asked me to post it back at my expense for a refund. But after reading all these reviews I decided I would never see my money even if I did. Show details

My first & last time dealing with Shark Leathers. You try & contact them by phone. Almost impossible. Took me 3 months chasing my parts before I was refunded. After 60 years riding & racing motorcycles, this is the worst company I've dealt with. Goodbye Shark. Show details

First time customer, who unfortunately fell for the marketing and didn't check recent reviews! Pretty good website and ordering was easy. That's the only good bit. Items took 5 business days to arrive despite us having overnight mail from their location. Packaging was appalling - 2 of the 3 clothing items had no packaging at all ... just chucked… Read more

into a thin plastic mailing bag which had a couple of decent holes poked into it by the time we received it.

But worst of all ... their sizing chart. I truly wish I'd never looked at it. We have been the same sizes for many years, but looking at the measurements on the chart we had to go down up to 4 sizes in 1 case, or we'd be wearing stuff dragging on the floor behind us. When we receive the gear we couldn't even get the fastenings to meet each other, let alone do them up. Had we have ordered what we know our sizes to be it's likely we would have been fine. This is INEXCUSABLE when you run a mail order service. Either make your chart accurate, or remove it.

We emailed them expecting them to send replacements pending our return of the gear - as more reputable retailers have done for us in the past, but 4 days later we got a 1 sentence disinterested response telling us to fill out a return form to begin the process. God only knows how long this "process" will take, but based on the recent reviews of others ... it'll be a while. If at all. Let's remember this issue was 100% caused by a hopelessly inaccurate sizing chart after all.

But no ... we are going to travel there to the store at our cost and will not leave until we have gear that fits ... which will likely be the sizes we know we are! We are not interested in paying our return postage, and likely their return postage as well, and can't risk another 5 business day delay (after the one day that our forward postage will take) and damage from inadequate packaging again.

Given the several poor factors at play here this seems to be a business best avoided. This will be our last interaction with Shark Leathers. And a word of warning for mail orderers ... disregard the sizing chart. Order the size you know you are. Assuming you want to deal with this lot at all ...

EDITED: Originally this review was given one star. This rating STILL STANDS for the online ordering/size chart experience. However when we finally visited the store we're compelled to adjust the score upwards. The staff were absolutely lovely, and had one of the most delightful little babies we've ever seen. Moral of the story ... SHOP IN PERSON.

Worst experience with these guys. Bought a helmet that was in stock, no shipment details after nearly three weeks! So hard to contact and practically impossible to phone (goes through to a text line and then they just never respond to you). When I finally spoke to someone he couldn't give me any indication when the helmet would be dispatched so I… Read more

requested a refund which I thought was only reasonable at that point. He was super sarcastic about it but agreed to "ask about that" for me. No response. I eventually had to raise a incident with NSW Fair Trading as I honestly didn't know what else to do. Next day they dispatched the helmet. So yeah, just buy what you need elsewhere, I certainly won't be shopping here again. Plenty of other places more worthy of your business.

Delivery was delayed by 10 days then they call me telling me my helmet color is out of stock paid a extra 20$ to change the color then they told me the product would arrive in 2 days it got delayed again now im calling no one is answering complete sh!t customer service and delivery

Ordered 4 suits at the Festival of Speed promo. Buy 2 custom suits, get 2x 2 piece suits free. Over 12 months after paying them we have not received the 2x 2 piece suits. Matter has been reported to ACCC who are now starting an investigation into Shark Leathers business ethics. We DO NOT recommend trusting this business. Show details

For a satisfied purchase, spend your money elsewhere – Shark have just lost a twelve-year-long customer because: 1-) They would not offer refund on returning an item in brand-new and unused condition, even only two days after purchasing it. Their excuse was, it was a change of mind although the item was never used, they were a small family business (which has what to do with this situation again?)… Read more

and they were following the ACCC guidelines (other stores do this too, on top they also make sure the customer is happy with their purchase, so they accept any unused item in a reasonable time back happily to offer a refund).

2-) Due to the above, I was forced to buy another set of gloves from them just because I needed the refund to actually go and buy the gloves that I wanted to from somewhere else, which they wouldn't offer. The new set of gloves I have got from them have terrible stitching on the inside where they have the padding with the mesh lining, and the mesh wires are literally sticking out and digging into my skin only after putting them on for a couple of hours. I have just called them to ask for a refund simply because the gloves are faulty and yet again, they will not offer anything but store credit. Now I'm left with some store credit with no use to me and am unable to buy the new gloves that I really need for my ride, as the ones that I bought from them years ago have been worn out to an unsafe-to-wear extent.

The moral of the story is, go and spend your money in another "family-owned-small-business" (you're not the only one Shark) where they actually care about customer satisfaction and make your life easier.

Ah, Shark Leather—where you don’t just buy products, you buy life lessons in disappointment – Do yourself a favour before buying from this company—go to any search engine and search “Shark Leather reviews.” I wish I had done that first. WARNING ⚠️ If you purchase from them and are unhappy with your product, don’t expect a refund. Instead, you’ll be offered store credit, meaning your money stays with them. Here’s my experience: I bought a… Read more

pair of riding protective jeans that were on promotion and came with protective padding. I ordered a size 32 (my usual size), but they didn’t fit. I called and was told they’d send me a size 34 if I returned the size 32 and the padding. I questioned why the padding had to be returned since the issue was only with the jeans, but they insisted it was part of their process. I was assured I’d receive the padding back with the new size.

To make things worse, I had to pay for return shipping and then pay shipping again to receive the replacement pants.

When the size 34 jeans arrived, the padding was missing. I called them again, and they told me the promotion was no longer running. If I wanted the padding, I’d have to buy the padding or the best they can do is give them to me at half price plus pay for the postage—despite having bought the jeans while the promotion was still active and came with the padding

I explained that my initial issue was simply a sizing problem, and I shouldn’t have had to send the padding back in the first place. They said they’d look into it, but I never heard back. Gladly taking the L and never deal with these guys again.

Avoid this company at all costs. Their customer service is frustrating, and they do not honour their promotions. ✌

They kept my money – I order a jacket, then I ordered a bigger size. Send the small one back and at get a bigger one. At the end I paid for two jackets, and now I am trying for a few weeks trough sending mails, to get my money back. They let me know that paypall says everything is allright. But I still lost €166,95 euro's. They don't look at their own bankfiles. I don't recommend any one to buy here. Show details

No more on-line purchases ever again – UPDATE - After a year of Shark leathers failing to be able to supply me with a Richa-Curtis leather Jacket I have bitten the bullet and redeemed my un-refundable payment for an item I don’t really need. So many phone calls and not replied to emails to obviously intimidated staff and the CEO palming me off not been able to say when the still… Read more

advertised jacket on back-order would be available.Their reactions and reply or non-replies are something you would expect when dealing with an overseas back-street warehouse. So if contemplating in dealing with this company while yes if they have the product you require and it fits/works all good but if not consider a long road where you will never see your money again but an item in your wardrobe or in your garage that you didn’t really want. So un Australian mate!

Worst ever on-line experience this company after ordering a Richa-Curtis leather,Size large EU52. This sizing should of allowed for wearing of a jersey or sweat-shirt underneath but I couldn’t even do it up with a tee shirt on, sent it back and they sent me a size 2XL, yeh I could do it up but too tight. At 80 k’s I would hardly describe myself as a large person and requiring a 2XL or even larger but that what’s they did - insisted on sending me a 3XL back in September with arrival date I was told about January. Since then they don’t reply to my emails, when I do get them on the phone the person I need to talk to is on day off, busy with another customer, in a meeting ect ect. The sales manager agreed to refund my money but that decision was reversed by the CEO without consulting or informing me. He is of the opinion that the sizing issue isn’t their fault and he has the right to retain my money as credit and refuses to refund and would rather I spend “my money” on other items I don’t need or want. Since my last e-mail he has ceased to communicate with me. As an early retired partially disabled person living on less than the minimum wage I just don’t have the funds to go out and buy from another source- this was my treat to myself for the year while I can still ride.Instead this self-important CEO sits behind his computer screen with my money in his pocket and I see no other option but to have to save up and look for a second hand one. Should of been cautious when dealing with a company called “Shark” I guess. Who knows what will happen now - they can’t even reply to my last e-mail about a 3XL. Read the reviews, I’m not the first ! Dealers like this ruin for other “honest” online dealers

Poor quality and service – I bought adventure pants and they took my money even though no stock and couldn’t confirm when! Eventually I changed to a different colour because I needed for a bike ride coming up. I put them on the first time and the top press stud broke. I did a bodgy fix with a pop rivot. The reported waterproof pant s are definitely not! Not even resistant to water. I complained regarding the button and no response. Show details