Sheet Society

I had an issue with an item and emailed Sheet Society very quickly they got back to me and expressed their concern. I attached a picture of the problem, and they were quick to respond with a solution in which case it was resolved. It was a… Read more ·  1

delightful experience to deal with such honest, friendly and professional people who back their products. I would like to take this opportunity to thank Joshua for all his patience and time to help me.

Bought two sets of Eden Cotton fitted sheet and standard pillow cases in two different colours. The quality and feel of these is above other sheet sets we've purchased in the past. We did experience a minor issue with a colour fade with one of the pillow cases but suspect that was on us for not following the provided care instructions to the… Read more ·  1

letter. Always wash in cold water on gentle wash, always dry in the shade and never use stain removers or bleach additives would be my strong advice. In any case, we reached out to the company and they responded within hours providing a replacement for our pillow case - which is demonstrative of a company that is highly focussed on customer care. Cannot recommend Sheet Society more highly.

The Eve Linen sheets, black are by far the best sheets I've ever used.  Love the soft luxurious feel you can only get with linen and they get better and better as they age. Excellent packaging, fast delivery and great service from knowledgeable staff. Show reply

Have purchased quite a few products from sheet society and been happy with all but one. When I emailed customer service to discuss this not only was their response unbelievably prompt they resolved my issue in record time too. Very happy with the customer service. Show reply

Don’t buy there fitted sheets if your bed has a mattress topper they do not fit oh and also there customer service is cr#p they don’t like to reply to emails if they are in the wrong

I've been using the sheets, pillow cases and doona covers from the Sheet Society for around 3 years. Fitted sheets - good strong elastic, generous fit although will still struggle over a pillow top mattress. Nice, smooth feel. The negative, I have a light coloured rose sheet that faded terribly. I dry it on the line in the shade occassionally but… Read more

inside most of the time, and I have cared for it the same as other items which have not faded. Doona covers - I have two a cotton one and a waffle one. The waffle one seems to have stretched or distorted in size because of the waffle fabric. It's still usable but it's annoying as the doona floats around on the inside a little. The zips have held up, however the zip puller is incredibly tiny and difficult to hold. Not appropriate for anyone older, with big hands or any type of dexterity issues. I don't think I would buy again as I was pretty disappointed in the fading, and I have heard from others that the zips went pretty quickly.

I’ve been a loyal customer of Sheet Society for many years, but have been so disappointed with the Eden Cotton range of late. I have 3 sets of pillowcases in 3 different shades and they have all faded fast and have also discoloured badly, looking like someone splashed bleach on them. I wash according to instructions and I only wear moisturiser on… Read more

my face at night (sometimes not even that!) so I find it bizarre and disappointing. I’ve also noticed that the fabric is thinner now and frays/wears more easily.

I had a really great experience with Sheet Society and wanted to leave a review based on their customer service and the Eden Cotton sheets. I reached out because I’d had an issue with a previous set, and Madeleine from the customer experience team was incredibly helpful. She was kind, responsive, and really took the time to understand the… Read more ·  1

situation. The whole process felt easy and supportive, and she organised a replacement without any hassle.

I ended up choosing the Eden Cotton range and the quality is beautiful. The sheets are smooth, soft, and feel really luxurious while still being breathable. You can tell they’re made from high-quality cotton.

Overall, I was genuinely impressed with both the product and the customer service. A big thank you to Madeleine for making the experience so positive!

These sheets are so comfortable, they are soft and crisp, genuinely like high quality hotel sheets. They are sturdy and stay cool. There was a slight mix up with the pillow cases- I think they were labelled incorrectly during manufacturing, no one's fault!- and the staff were so friendly and incredibly quick to fix the mistake. Highly recommend. Show reply

Such great quality and service. My order arrived from VIC to QLD within less than 24 hours which was unheard of. I’ll always my third time buying from here and I’ll never get sheets from anywhere else Show reply

I can’t recommend this company enough. I’ve loved the sheets we get from them. The quality is exceptional. I recently had a set that we had a few issues with and not the usual quality. I contacted them and after some questions and request for photos they have replaced them. Free of charge. Now that’s customer service. Highly recommend. Show reply

Indeed a 5⭐️company for customer service, quality products, value. I live in NZ and have bought many times from Sheet Society just love the choices. Totally recommend. Helen Wellington NZ Show reply

I’ve been so impressed with Sheet Society’s customer service. Being able to try the sheets at home and return them if they’re not quite right makes buying online feel low risk, and the free shipping and returns are a huge plus. Everything arrived quickly, and when I needed a replacement it was organised straight away with no back and forth. Every… Read more ·  1

interaction has been friendly and easy, and I’ve already been recommending Sheet Society to friends. I’ll definitely be buying from them again.

The Rory blankets are stunning for both the couch and beds. Super soft and cozy cotton, perfect for all year round. Had an issue with a knot in the thread I only noticed after I had washed it. Customer care was amazing, so quick to replace the item, no questions asked. New favourite for all my linen needs!

I could not recommend Sheet Society any higher! Had an issues with a broken zipper on my sheets purchased in March. Called the team, and immediately was told they would replace at nil cost to me! They even threw in the matching pillow covers! Given the sheets were 9 months old there was no way I was expecting a full replacement. They’ve been… Read more

incredible to deal with and my new sheets were sent two days later. To have warranty that extends so far, and the ease to replace when something goes wrong is so far beyond good customer service. 10/10 recommend. Even better, support an Australian business! You won’t regret it

Eden Cotton Queen Duvet Just wanted to say I am blown away by my first experience shopping with Sheet Society. I googled so many places just trying to find duvets with zips I ordered from NZ and in less than 24 hours (I paid $15 for DHL which is very reasonable) my order arrived which is unheard of for me. I received a beautifully packaged… Read more

gorgeous quality duvet- and right before Xmas and everything!! WITH A HAND WRITTEN NOTE!! I was so happy with the quality I ended up buying two more fitted sheets immediately - which again were dispatched with lightening speed. 10/10

The Leo Stonewash sheets are great. I did have an issue with the two sheets being different shades of white. However, after emailing a picture, the whole order including pillowcases was replaced. Excellent customer service. Thank you. Show reply

I purchased quite a few quilt covers & sheets from Sheet Society. They are nice to look at but especially soft & comfortable. I have Waffle, Cotton & Flannelettes & they are all lovely. Customer service is excellent. Am impressed with this company, I will continue to purchase in the future. Show reply

Best sheet ever. I purchased Queen bed fitted sheet It is the best sheet I have owned in my 60 years of marriage My husband commented on the quality.

We’ve bought a number of sheets, pillowcases and doona sets and love them. They look good and are comfortable. I recently bought some more pillowcases. There was a problem with one arriving with a stain. These things happen. Within a day of me raising the problem, and without me asking, I received an apology and new ones being sent on their way. Impeccable customer service

Sheet Society has the most divine linen! The sheets are so comfortable to sleep in and I will never go back to the usual struggle to put on sheets that are too small. Customers service go above and beyond to make sure their customers are happy. I only see the wrong style recently which was totally my fault, but as usual they happily sat changed for me at no cost to myself. Delivery is free and fast! Highly recommend! Thank you Sheet Society

Was underwhelmed originally and they just got worse to the point i need to leave this review. Thin, seams split on 2 fited sheats, colour fades. Great marketing for a rubbish product. 5 year old cheap aldi sheets have lasted better.

I purchased a quilt cover and this would have to be the best quality quilt cover ever, I was so impressed! Even my husband was like “where is this quilt cover from, it feels like we are staying in a luxury hotel”. Also, their customer service is amazing and my order came so quickly. I will definitely be recommending these products to my clients/friends/family! Show reply

Magnificent colours. Superb quality and seriously the best customer service. R Show reply