Sheike

I had the best customer service in Merrylands. Marianna the young beautiful lady was amazing she went above and beyond to make sure she secured the shirt I wanted.will definitely be back just because of her

High prices with a terrible return policy, even with proof for circumstances. I purchased items, they came almost a week later (which is included into their return policy days) and went on holiday for my birthday so was unable to return in time, won’t offer general 30 days but tight 21 days. Wouldn’t even offer an exchange for online and in-store.… Read more

Clothes may be decent but without that buffer, I’d rather not risk my money through purchasing things online.

Today I was served by Sarah at the Bankstown store, I don’t know where to start. I started by going to my local store Liverpool and was served by Mel. To say she was rude was an understatement, I then went to the Bankstown store and Sarah was amazing. She was so helpful and was more than happy to help by choosing outfits and accessories to match.… Read more

She wasn’t rude, pushy and didn’t rush me. She was super friendly and had a beautiful smile the whole time. My girls and I will definitely be traveling to the Bankstown store from now on. Thank you Sarah for the wonderful service you provided us with today.

I went into Sheike Liverpool today and i was so impressed with the amazing LIKE AMAZING customer service i had to write this review.. Amirah and Qammar are the most helpful kindest honest girls i have ever seen in retail they took there time and gave honest opinions i felt loved and well looked after… to sheike management these girls are doing an amazing job the company needs more staff like this !! Customer name Gazal J Show details

Customer feedback – The store manager at penrith Charmaine is so lovely her approach and welcome was very bubbly and heart warming. Very helpful and great customer service and respectful to her staff.

Terrible site and a scam website. Writes in small - Final sale and chucks somewhere in fine print that they dont exchange refund or exchange on final sale. Cr>p customer care. Avoid buying from the website. Show details

⭐ 1/5 — Shockingly Poor Customer Service and an Even Worse Delivery Policy My recent experience with Shieke has been nothing short of infuriating. After my order went missing, I reached out to their customer service team expecting at least a basic level of support. Instead, I received the same copy-and-paste response twice, with zero genuine… Read more

effort to understand my situation or provide any meaningful resolution. Shieke has a deeply flawed and customer-unfriendly delivery policy. By default, they set orders to Authority to Leave — meaning your parcel can be dropped anywhere, with no security, no signature, and no accountability. They then hide behind an obscure little tick-box option at checkout that customers are expected to notice and change if they want a signature. If you miss it (as most would), you’re left completely out of pocket if something goes wrong. And when something does go wrong? Shieke immediately absolves themselves of all responsibility, pointing the finger entirely at Australia Post, despite the fact that this situation is caused by their own default settings and policies. Their “support” consists of telling you to chase other parties or “report it to the authorities,” as if that fixes the fact that your parcel was never properly secured in the first place. This company’s approach to customer service is dismissive, unhelpful, and shows absolutely no regard for the people who spend their money with them. The experience has been so poor that I’ll be sharing it across multiple platforms to ensure other customers are aware of how little protection or support they can expect when shopping with Shieke. Shop elsewhere — Shieke’s policies leave customers vulnerable, and their customer service offers nothing but scripted responses and zero accountability.

Dresses are appealing until you look closely. They are insanely expensive for the quality they offer, I could sew a better quality dress with my eyes closed. All effort is put into designs, their ego is shown in their prices and their quality is shein-like, wouldn’t be surprised if they had the same suppliers. Show details

Please beware that customers service at these shops are Fake, firstly they urged to sell things to you and then they lie and do not wabt to accept the return especially at mid city store in Sydney CBD

Extremely disappointed with the customer service recieved. Firstly the salesperson put through the wrong size item that I had wanted. On the day of an event that I took out the item to wear, I realised I had the wrong sized item which was so frustrating. I contacted the store to see if I could swap the size, to which they said yes, however they… Read more

then checked the system and realised that they didn't have my size in stock. I contacted customer care, asking if they could refund the wrong size item and I was happy to pay for the actual size that I requested. I was advised that because I was 10 days over their refund period that they would not allow this. All tags were on, I paid full price, had the receipt and was simply wanting a straight swap of size. I'm now left with pants that I cannot wear from a store that I previously loved, yet will now refuse to shop from. Where is the customer service and common sense?

So dishonest of the ladies at fountain gate store as i paid 200$for the dress and 20$ for the earrings and when i returned the dress she only gave me 180$ back refund as she claimed that $20 voucher for signing up was spread out but the lady whom I bought it from she clearly told me that dress was 200 $ and earrings were 20$ .. so bad and she denied later on.. worst customer service experience! Show details

Extremely disappointing and rigid exchange policy! I was given a gift from Sheike, and the clothes were the wrong size. I held the receipt and simply wanted to change the size. I was not asking for my money back, or even to change the outfit. I simply needed a different size so that I could actually wear the clothes I’d been given. Because I… Read more

was a few weeks out of the very short ‘21 days’ they offer for exchange (noting I only received this gift outside the 21 day period and had no opportunity to exchange sooner) I was told that there was no way I was able to change the size.

It is simply ridiculous that no common sense was given to this situation and I am now unable to use the clothes. For such a large retailer, they are acting like an amateur business with a poor policy and lack of empathy.

Poor customer service, and really unpleasant to deal with their refund policy is deceiving, and the lack of empathy is stunning! I would never shop with them again Show details

I wanted to express my extreme disappointment and frustration with the customer service I received from Regional Manager Claudia at the Skeike store in Chermside. As a loyal customer of the brand, I was shocked by the unprofessional and dismissive manner in which my concern was handled. When I attempted to exchange a faulty garment that I had… Read more

purchased a few months prior, Claudia's response was not only unhelpful but also accusatory. Without even examining the garment, she stated that she needed to determine if the issue was due to wear and tear or a fault, implying that I may have been responsible for the damage. This comment was made without any basis or evidence, and it was clear that Claudia had already made up her mind about the situation.

I found this behavior to be completely unacceptable and humiliating. As a customer, I expect to be treated with respect and professionalism, especially when dealing with a faulty product. Claudia's actions fell far short of my expectations and demonstrated a clear lack of understanding of basic customer service principles.

As a Regional Manager, Claudia's behavior reflects poorly on the brand's values and commitment to customer satisfaction. It's appalling that someone in her position would exhibit such poor judgment and lack of empathy.

I hope that in the future, Skeike will take steps to improve their customer service and provide a better experience for loyal customers like myself. Despite this incident, I've had positive experiences with the brand in the past and would like to continue shopping with them. However, incidents like this make me question their commitment to customer satisfaction.

I urge Skeike's management to take immediate action to address this issue and provide better training for staff on customer service and conflict resolution. And also please note I am not looking for a refund or an exchange anymore but a reassurance for a good customer experience moving forward. Thank you.

They mid city store has asked me to leave the items and receipt in store for the manager to call head office to authorise a refund as I was asked couple of days over the 21day return police. I did not get a call back from the manager. I had to contact customer care by email to be told a credit is what there able to do after they asked me to… Read more

surrender the items and receipt they took possession of the items and refusing to refund to tell me only credit to have me Zoe d it in store my money they are telling me where I can spend it. I will not be doing or accepting this I don’t care I have had consumer advise and they are holding items I’ve paid for which was taken into their possession as a request and no refund is yet to be processed and no call from any one in that business. This is denying me my legal tender they are holding it with no legal right the products are in their store. They asked for the items to be left by me in their possession.

If I could have voted no stars I would have. I purchased a dress and haven’t worn it. Tag attached. Their policy is some little side tag has to be attached in order to return the item. Mine didn’t have a side tag. So it was suggested I go to the manager of the store I purchased it from to attempt to return it. Not the store I was at. The policy… Read more

also states a full refund is available in 21 days. Also apparently the staff member should have marked on the receipt if there was no side tag attached. So because the staff member that served me didn’t do that I am the one that has thrown $229.95 down the drain. I do not have the time or energy to go fight this battle given I have 2 toddlers with me full time and one with a disability so it makes things like this even more stressful. So instead I’m choosing to warn others of my horrendous customer service experience. I will never buy from this brand again.

So very disappointed. Went to the Birkenhead point store. The staff are lovely but that is where it ends. What is with the sizes. My mum and are both a normal 14-16, the size 18 didn’t come close to fitting in any outfit. Left there and got a cake to eat our feelings of sadness. They are selling “bigger sizes” to feel inclusive but what they are… Read more

actually doing is making people feel terrible not fitting into their poorly sized clothes. Won’t shop there again!

Very disappointed! – Very disappointed! My daughter bought me a dress as a gift for my 50th birthday. Even though I am normally a size 10, the dress is way too big on me. I went in store only 2 days after getting the gift on my actual birthday to exchange for the same dress in a smaller size. I had the receipt, and all tags intact, but they would not let me do a… Read more

simple exchange as my daughter purchased it over 21 days ago. The dress was still on the shelves and not on sale. The assistant rang her Manager and they refused. How utterly ridiculous!! For a $240 dress I now have to pay to get it fitted correctly! I love their designs, however, if you are purchasing as a gift make sure you are absolutely certain of your choice!

Style changed and not in a good way – Did Sheike employ a new buyer in 2024? The style has completely changed and not for the good. I use to love the clothes at Sheike but now I can’t find anything I like. And I’m not the only one, all my friends I talk with and daughters have said the exact same thing. The styles are just awful now. Please find a better buyer / designer and go back to having some beautiful clothes and styles

Unhelpful staff with first time subscription voucher – Got a small discount due to damage on a dress and no others in my size but refused to allow me to use my $20 voucher. Was not happy at all, would not budge. Both discounts were for completely different reasons and was pretty cheeky as it ended up being a $5 savings for damage. (The damage will cost me more to fix)