would rate zero if i could.
so i ordered online from Shein the other day and it was my first order with them and with free shipping too i thought why not. anyway, after some time they sent me an email saying that the item i paid for is out of stock due to popular demand (though it showed as instock online at the time when i paid) and that i have been refunded. more than a week has past and still no refund..so i contacted Shein myself and ask about the progress of the refund (as they email said to contact them if 48 hrs has past and its well past that) to then be told by one of their customer service staff that i need to return the item to get a refund. this is repulsive!! how can i return an item if i never even received it?!? crazy right?? if the customer service representative read my message properly and also looked into it more, they would know that i never received my item. it shouldn't be this difficult to get a refund IMO and especially if it was their error. i understand if they made an error with the stocks by having it showing as in stock online, but there is no need for me to keep on chasing up about my refund when they should already be processing this automatically and they should be able to know on the progress of the refund. i would seriously not even give them 1 star if i could, but i really think they need to get their act together in regards to the customer service area because it really is ridiculous to say the least.
Awful another $60 down the drain
Arrived today and I'm totally gob smacked. Order a jumpsuit and black dress. The material is awful very cheap polyester the dress is way to small and the jumpsuit I could have a party in it, the crouch sits down passed me knees and the width of the pant legs is bigger than the 70's ever dreamed of. Both the same size ordered yet very different sizing. Learnt my lesson won't be buying from them again
Unable to contact Australian supplier
Just received my order but none of the items fitted, at least two sizes smaller than stated. Can’t get hold of an AUSTRALIAN supplier to return to, so far they want it returned to America! I’m not paying for that!
Avoid!! Very poor quality fabric, sizing is out, they offer you a partial credit instead of a full refund.
I ordered a t shirt which on the model showed tucked in with fabric to spare - it arrived and it's basically a crop tee that doesn't cover my belly and the sequins on the pocket are falling off. Not as advertised.
Also ordered some pajamas which are a horrible scratchy polyester. Definitely not worth the $33 charge for them, I could have bought nicer at KMART.
I contacted them for a refund and they offered me a partial credit not a full refund, and I’ve had to go back and fourth four times to say that I do not accept a credit for half the item - I cannot wear it so I want my money back in full. This contravenes Australian law!
No Button on Dress and No response at all on complains
No star at all. Dress doesn't have button on it. I've been emailing them a couple of
Times but there's no response at all. Never order again to this site. Full of rubbish. You could not even wear it
Ok quality - would rather spend money locally for better product
I ordered a couple items from shein and the order arrived in good time. The clothes fit well BUT iam a very small person and I can see how the average person may have some sizing issues. I found the quality of the clothing to be ‘ok’ wearing out after a couple wears. I would rather spend my money on some cheap local clothing that is much better quality.
Terrible quality, poor sizing. Would not recommend at all.
I recently ordered two crop tops and a dress from SheIn (AUD customer). Both arrived promptly but I was severely disappointed in the quality of the items. One crop top was so small I couldn't fit it over my head (I am a small or extra small normally), the other was made of thin and scratchy material that did not look anything like the product description. The dress was lovely and the quality was fine, however the sizing was all wrong and no matter which way the straps were tied, it did not fit correctly.
I have contacted the company to begin the return process, only to find out that it is going to cost me upwards of $30 to ship the items! Even if the company covers half (like they said they would in their reply) I am still going to be down $15 at the very least.
I would not recommend ordering from SheIn as the products are wildly inconsistent and their return policy is appalling.
Delivery was very quick. Ordered and paid for the items on 24th Jan and received it on 30th Jan.
Paid AUD46 for 4 tops/blouses, the sizing received as described (using measurements details), no issues with this.
Quality = you get what you pay for. Thin, low quality fabrics used for making the tops etc. Haven't worn it yet but can tell not breathable materials.
Love love shien australia
I bought 2 4 xl playsuits n 1 xl panties set im very happy with the quality of my garments n sizing is perfect this is my second experience with shien australian will b buying more plus size clothing they a huge variety in my size n do explain to u to use the measurements which i have done n happy the products came one week after ordering
Quick delivery and exact product
My experience was great (AUD customer). I bought 4 items, 2 lingerie and 2 top and short matching sets. Yeah the material isnt the best but its cheap for a reason? Still looks great, and too be honest its the same quality material that you are getting everywhere these days, all companies are going cheap!! I ordered my items on a sunday and had it by wednesday. And I got heaps of notifications on it! Definitely ordering again, all fit great one of the lingerie pieces was a weird fit but i think it was more my body then the product lol
Great products, do your research before buying
FYI I'm not a paid reviewer, nor am I a competitor! I've purchased clothes from the Shein website a couple of times and have had great experiences. The clothes fit to size, and were delivered in a reasonable time. Having used my fair share of dodgy websites I understand not everyone's experiences have been the same. To ladies, or guys, who are purchasing from this site here's some advice:
1. Do your research. Read the reviews and look at the images of people who've bought the product before, take into account their measurements before buying.
2. If there's no / little reviews, simply don't buy it. There may be reason why there are no reviews, don't be the Guinea pig that loses $30 on a bad item.
3. Always look at measurements and size up or down depending on how you want it to fit you. This may not always be the case but its a great start.
I know this won't solve common problems people have had with shipping or refunds, and unfortunately that is a risk with buying from clothes warehouses in China, but this will help to make smarter purchases.
Bought a dress and top. They arrived quickly, were budget friendly and good quality. They fit well and boyfriend loves how they look.
Damaged product very bad quality
I saw the ad on Facebook and thought it was reasonably priced even told my daughter who warned me to check all the bad reviews. I thought I'd be safe with a handbag. It arrived damaged to the point it can't be closed also slashed with across the back looks like a box cutter slash. I emailed and they don't reply.
January 22nd 2019 Update: SHOCKING PRODUCTS
TAKE WARNING. The quality of their products are the worst. They do not offer refunds either. Once you contact them they go to ground and you never hear from them again. The handbag I bought and a slash/split across one side and was completely crushed so bad it couldn't be closed.
Shrinking in wash
I have purchased from here a few times. Nearly everything i have bought has shrunk! waste of money!!! the fabric is cheap and i will not buy online from this site again.
Top bikini looks nothing like the photo
The top looks nothing like the photo, poorly made, when complained they told me they can't see anything wrong with it
Please do not buy.... Terrible sizing and I am still trying to get a refund 60 days later.
I bought a couple of tops, which the sizing was WAY off. That is fine, this happens. But trying to get my Refund (which they have promised in writing) has been a nightmare. I had to lodge a complaint with Paypal to get my money back and now Shein will not refund me my money until I cancel the complaint with Paypal. I strongly recommend to avoid this online shop - plenty of other ones. It is also weird that there are no negative complaints (or any comments at all) on their Facebook posts - I would say it is strongly moderated. I have never had so a crappy shopping experience. I still don't have my refund and I am about to give up trying....
Deceptive seller - not in an au company despite au website.
The products were not true to size and made of very cheap fabric.
They use a website au.shein so you think it is Australian based but the items come from China.
Returns need to be sent to America which is very expensive to return to. Most Australian online shops you can return a big package for $10. It cost me $80 to return the poor quality not true to size clothes.
Poor quality, inaccurate sizing
I recently purchased a skirt online from Shein. I am glad I only purchased one item because the skirt will go straight into the garbage. The quality is poor and the colour is nothing like the picture. The sizing is also too small.
I've given two stars because the item was delivered quickly.
Can't return online
Don't buy online sale. You can't return and dress looked nothing like picture. Disgraceful rude customer service. Referred to internet 15 times. Just asked a simple question from a human store assistant. It's your job. Don't but online
Disappointed and will never wear the articles I bought
Completely unsatisfied. 3 items all ordered medium all completely different sizes and badly fitting. One set leggings so tight other pair so big bikini bottom unwearable and top doesn’t even sit properly. I want a refund but can’t find a way to contact to send these terrible garments back. I never buy myself anything so this was a big treat to myself. So disappointed ☹️
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