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SheIn Australia

SheIn Australia

2.3 from 519 reviews

Reviews

(88)
(56)
(42)
(53)
(280)
  • Product Quality
    2.5 (247)
  • Return Claim MadeYes (78) · No (204)
  • Sizing True to size (96) · Very small (63) · Slightly small (34) · Slightly large (25) · Very large (16)
  • Product Appearance As advertised (53%) · Not as advertised (47%)
  • Shipping
    2.7 (243)

Reviewer Photos & Videos

  • More

Ashy C.

Ashy C.Perth, WA

Do not order from these guys

published

I have been waiting over 4 months for the items I have purchased. They have sent me incorrect items twice and refused to send me my items until I returned the wrong package they sent! Eventually they sent me two out of 4 of my original items but in the wrong size and I had to drive an hour to the depot of their chosen delivery company to pick up the wrong items! The customer service is a joke. I’m now considering this theft and I will be contacting the police re: theft and fraud!
Do not purchase from this company! The stress is not worth it!

Product Quality
Shipping
Return Claim MadeYes
Sizing Very large
Product Appearance Not as advertised
See all answers

Item not delivered

published

I placed an order on 12 February and it still hasnt been delivered. Tracking number 555927374074....i live in nz...i wAnt to know about my items...when i ll get them..thanks..please reply

Gemma

GemmaVictoria

Item not delivered

published

Hi there,

I placed an order on 05th February and it still hasnt been delivered. Tracking number 555927208465.

I have called TOLL and they state they cant find it. Please dont use TOLL to deliver our packages as they are completely incompetent.

This is the first time I have ever used Shein. Cant comment on the quality of the clothes at this point.

Where is my package?

Shipping
1 comment
SheIn Australia
Alice L.SheIn Australia

Hello, Our team has sent an email from Dispute@Shein.Com regarding your order. Please check your email for updates regarding your order. We hope to hear from you. :)

Placed an order for $126 and no tracking or order confirmation

published

OMG! I am so scared. I wish I had read all the reviews before. I have placed an order for $126 (saved for so many months) today and i have no email confirmation that my order has gone through or when is my order being delivered!!

Dear SHEIN, please dont be a money scraping company. I need to know when my order is being delivered as it is a very big money for me. My order number (thanks fully did a screen capture) is Order
GSHM5B002000WNQ.

I just hope you deliver the item on time as I have a ceremony on 4 Marc h for which I have placed the order.
Never again!!!

Shipping
3 comments
SheIn Australia
Alice L.SheIn Australia
annonymous
annonymous

I have not received any email....what's the deal. I am going to get my orfee

SheIn Australia
Alice L.SheIn Australia

Hello, would you please check your spam to check the email? Or would you please just send us an email at dispute@shein.com with productreview - annonymous on the title? We will help you soon.


Sheree C.

Sheree C.Darling Downs, QLD

  • 2 reviews

Decently pleased with my purchase.

published

I bought a few items from Shein online store. Delivery was very extremely fast and prompt considering it was shipped from overseas. One thing that I was not pleased with was the quality of the Cami top and tights. Yes I did only pay $18 for those but the quality and finishings should be worth $18. You can get a nice pair of crop top and leggings from target for less than $18. Overall I am pleased with my purchase. Definitely read the item description before you purchase items from Shein.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance Not as advertised
See all answers
1 comment
SheIn Australia
Alice L.SheIn Australia

Kay H

Kay HGreater Melbourne (Outer), VIC

  • 2 reviews

Horrible Service, Horrible Quality!

published

The clothes often don’t look like what is depicted . They are cheap knock offs of the pictures. The shipping is slow and unsafe. Returns are a nightmare. Poor customer service.

Please save your money and don’t shop here!

Product Quality
Shipping
Return Claim MadeNo
Sizing Very small
Product Appearance Not as advertised
See all answers
1 comment
SheIn Australia
Alice L.SheIn Australia

Delores

DeloresSouth-East, TAS

  • 4 reviews

Perfect in every way

published

I absolutely love SHEIN..... I'm always shopping with them and they have never let me down...I am selective on my choices of purchase and I have been over the moon with the products I receive..I have no hesitation in recommending them and the delivery of my parcels is prompt and with a smile....I have deleted all other online apps and will choose SHEIN now every time so SHEIN keep up the good work and please know that you have a very devoted loyal customer in me.....thankyou...thankyou...thankyou

Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers

Avasworld11

Avasworld11Sydney, NSW

  • 2 reviews

Absolutely love the clothing.

published

I must say that I was quite sceptical about ordering it first because I wasn't too sure of the quality, but once we put in our first order and saw that the clothes are actually really good. We placed an even larger order and love everything.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers

Courier service

published

Unfortunately I won't be ordering from Shien again as they choose to use the courier company Fastaway, which has the worst service I have experienced and a quick google search proves I am not alone as they have a 1 star rating and nothing but unhappy reviews. No update on when they will deliver, one pick up location in Port Melbourne, or you can opt to have it delivered in two days time! Usually for an added fee? Crap service.

1 comment
SheIn Australia
Alice L.SheIn Australia

Hello, Agdarc. Could you send me your order number (in ABC12345 format)? thus, I will help you in the best way possible.

Sofia

SofiaSydney, NSW

  • 6 reviews
  • 2 likes

Refund incorrect amount. Stop stealing my money Shein

published
Shipping
Return Claim MadeYes
Sizing Very large
Product Appearance Not as advertised
See all answers
2 comments
SheIn Australia
Alice L.SheIn Australia

Hello, Sofia. Really sorry for the inconvenience caused. Our team has sent an email from Dispute@Shein.Com regarding your order. Please check your email for updates regarding your order. We hope to hear from you. :)

Sofia
Sofia

Thank you, i have replied


Jamael

Jamael

  • 2 reviews

Never had a problem!

published
Product Quality
Shipping
Sizing True to size
Product Appearance As advertised
See all answers

Renee

ReneeSydney Surrounds, NSW

Not happy

published

I placed an order over a month ago. Order # ZBL102661, Tracking # 32886500990 it says there was an attempted delivery/No one home/Not able to be contacted. This is not true I was home and not contacted. Where is my order i purchased please?

1 comment
SheIn Australia
Alice L.SheIn Australia

Hello, Renee. Our team has sent an email from Dispute@Shein.Com regarding your order. Please check your email for updates regarding your order. We hope to hear from you. :)


Lina

LinaSydney, NSW

  • 2 reviews

Ref 4029357733 is looking for my delivery

published

No email no anything except a parcel connect courier card with a fake reference. Bought 3 items I will never see as can't contact Shein for order no. Money scam.

Shipping
Return Claim MadeNo
Product Appearance Not as advertised
4 comments
SheIn Australia
Alice L.SheIn Australia
SheIn Australia
Alice L.SheIn Australia

Hello, Hope you are doing great. I was wondering if you got a chance to review my previous message. Please suggest if there is any update for us.

Lina
Lina

Dijana

DijanaCanberra Central 2601, ACT

Don't waste ur money,

published

Poor customer service , no interest when I've told them that my parcel is lost , saying that my parcel is delivered. I've explained them that toll leave me msg to pick up a parcel , but they never give me the location from where. I've call them 3 times , once they give me wrong address saying that they are not sure , but psrcel might be there. Such a waste of time Becouse when I went there they told me that they have never receive parcel on my name . I've contact shein so many times and always same answer "please wait" . Poor poor poor customer service. I didn't spent much money , but I will never spent cent again and hopefully no one else will order from their website.
Don't waste ur time and money ppl .

Product Quality
Shipping
Return Claim MadeYes
2 comments
SheIn Australia
Alice L.SheIn Australia
SheIn Australia
Alice L.SheIn Australia

Hello, Hope you are doing great. I was wondering if you got a chance to review my previous message. Please suggest if there is any update for us.

Snazzie

SnazzieSouth East Queensland, QLD

  • 16 reviews
  • Verified customer

Avoid this company it’s a disaster to send anything back

published

After about 30 emails to try and send items back that do t fit I’m getting annoyed. It says EASY RETURNS. There is nothing easy about returning anything to this company.

I am still trying to correspond imagine what it’s like to get a refund. I’ll make sure it’s sent registered post.

Product Quality
Return Claim MadeYes
Sizing Very small
Product Appearance Not as advertised
See all answers
4 comments
SheIn Australia
Alice L.SheIn Australia
SheIn Australia
Alice L.SheIn Australia

Hello, Hope you are doing great. I was wondering if you got a chance to review my previous message. Please suggest if there is any update for us.

Snazzie
Snazzie

Dispute ya with PayPal now

Annoyed

AnnoyedPerth, WA

  • 2 reviews

dont get your refund for returns

published

I returned 2 dresses nearly 5 weeks ago and still have not revieved my refund... shocking company, do not waste your money, delivery also takes forever... no customer service line so no one to speak to

Product Quality
Shipping
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
See all answers
7 comments
SheIn Australia
Alice L.SheIn Australia
Annoyed
Annoyed

how do i contact you other than on here

Annoyed
Annoyed

its literally impossible to speak to someone via your website


Leonie E.

Leonie E.Perth, WA

Love this store

published

The site is easy to navigate, but most importantly for me was the accuracy of their sizing guides for each of the garments.
So refreshing to receive an order and find the items actually exceed expectations

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers

Latoya

LatoyaSouth-Eastern Region, NSW

Still waiting on order

published

Hey so I made a order Jan 29th 2020 I've made other orders as well and they all come on time accept my daughter's clothes I've had no email nothing of some one could get in touch with me thanks

Return Claim MadeNo
Product Appearance Not as advertised
4 comments
SheIn Australia
Alice L.SheIn Australia

Hi dear Latoya, this is John from SHEIN customer service group and i would be glad to assist you to track your order status here. Would you mind sending us your order number or your registered email address firstly? Look forward to your replying!

Latoya
Latoya

Please send me a phone number to contact please as I've just recieved a refund of one of my orders thank you

SheIn Australia
Alice L.SheIn Australia

Hello. We are sorry that we have no hotline service in Australia. Could you please let us know your order number? We will contact you to solve the issue asap.


Norah

NorahSydney, NSW

  • 2 reviews

Poor Quality

published

Poor quality and poor customer service never buy anything from this online store. The pics on the website is completely different to the received parcel. Waste of money so avoid

Product Quality
Shipping
Return Claim MadeNo
Sizing Slightly small
Product Appearance Not as advertised
See all answers
2 comments
SheIn Australia
Alice L.SheIn Australia
SheIn Australia
Alice L.SheIn Australia

Hello, Hope you are doing great. I was wondering if you got a chance to review my previous message. Please suggest if there is any update for us.


Jodie

Jodie

  • 2 reviews

Heard nothing

published

I placed an order on 29/1/20. I have not received an email from them with any tracking information, nor have i received the items. I have emailed them and waiting to hear back but it looks like they are notorious for doing this. I will be contacting PayPal to get my money back!

Product Quality
Return Claim MadeNo
2 comments
SheIn Australia
Alice L.SheIn Australia

Hello, Jodie. We will follow up this issue if you can provide me the order number. Thanks for your kind help.

SheIn Australia
Alice L.SheIn Australia

Hello, Hope you are doing great. I was wondering if you got a chance to review my previous message. Please suggest if there is any update for us.


Page 1 of 26

Questions & Answers

Hayley Meakins

Hayley Meakinsasked

Hey SHEIN just wondering about my order it says Sydney Australia shipment on hold? Wondering if you would be able to give me an update On that I’m just worried that I will not receive it by the 1st of March tracking number is 32887702842 order number is BAC109280.

No answers

no name

no nameasked

I request someone from Shein customer service or complaints contact me to discuss my refund!!!
I have posted items back, have tried to contact and nothing and still dont have my money.
I will not give up and have made initial legal inquires. It is not fair to do what Shein does.

I sent items back the day after I received them in the same packaging to Homebush as asked.
I want my money back. I have told everyone I know does online shopping not to buy from Shein.

No answers

Caroline K.

Caroline K.asked

This is my tracking number JK0026771381
Its been almost 1 month. And the tracking status said shipped from 31 january. When my package will be arrived? Thx

No answers

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