Shein Australia

Ordered mesh shoe bags in 2 sizes. 5 large bags as described. But the 8 small size bags came as 8 largish ziplock plastic bags. Will not buy from Shein again. Absolutely impossible to submit a complaint. Show details

Idiots sent my package to the wrong address then tried blaming me saying I didn’t change my address before I checked out- to which I had changed my address before I even started selecting products. Their support in chat was not very supportive at all.

Pathetic product – Pathetic product, ordered 2 sizes bigger then usual and still way to small and no way to co tact as there no good to me at this size! AVOID AVOID AVOID THIS SCAM BUSINESS!! Show details

Wow big ups to shein for delivering my parcel before mothers day I put an order in late and 4 days later I had asked them if they could deliver the goods before Sunday 10th which is mothers day I keep looking to see how far the parcel was and if it… Read more

was cleared at customs it Friday it says parcel had arrived waiting for clearance from customs I had a feeling my parcel wasn't going be delivered till next week some time it's now 3.oopm Saturday evening I get a knock on the door and my parcel was delivered just wanna thank you shein for doing whatever for mine and many other parcels making it before mothers day

Never deal or buy from shein.they retain your credit card details.trick you next time you log in to buy.not till later your billed beware.fraudsters

I have nothing but GREAT experiences with Shein!! - - from purchase stage, through to some refund stage - - I have NEVER had any issues with Shein Processess!! We love Shein because they are True to their policy - What you pay is what you get - - Be honest with yourself, don't expect to pay discounted (low) prices for any item, and Expect… Read more

Designer quality - - I Purchase from Shein because Shein provide everything and anything I require within my Budget range!

I just received my package of tops from SHEIN. I spent just over $200 for a lot of tops and only 1 top which was adorable was a tad too short at the waist for a large lady like myself to wear so my daughter took it, but the rest of my choices were spot on, material is lovely, designs are gorgeous, I always go an extra size up as I like roomy… Read more

comfortable clothing and I can honestly say I am THRILLED with how fast the delivery was, the quality of material and designs. I am very happy, thank you (from Melbourne, Victoria)

I love buying from Shein. It's always best to check the size guide for each item. I also check on buyers photos to get an idea of how clothes look on others. Delivery is pretty fast too. Thanks Shein.

The dresses I ordered looked nothing like the photos. Absolute rubbish. Have learnt my lesson. Online shopping is not for me. Not even bothering to send them back. Off to the op shop they go. No wonder the op shops are full of junk lately. Show details

Very disappointing experience. The products are extremely cheap quality — fine for basic dress-up occasions, but definitely not suitable for going out if you expect decent quality. You really do get what you pay for. What’s even worse is the customer service. I ordered several items and one was missing from my parcel. I contacted them multiple… Read more

times, only to receive the same copy-and-paste response telling me to “recheck the parcel” because everything was supposedly delivered. Why would I keep messaging if the item was actually there?

It was only a $5 item, so I’ll move on, but I’ll be leaving honest reviews whenever I see this company advertised. Poor service, unhelpful support, and they do not properly honour customer orders. I would stay away.

BUYER BEWARE, Shein refunds AFTER deducting the discount applied to the product. So if you wanted a $40 item, and paid $30 for it because a discount of $10 was applied at checkout, then you return it, Shein will only refund only the $20 and pocket the rest - so you don't get your money back - this is a total rip-off. I recently returned goods… Read more

that cost me $110 after discount - they refunded me $64 after ADDING on the deducted discount - BUYER BEWARE - their refund policy is extortionate!!! Their refund email stated... "After the refund, the final order amount no longer meets the order minimum required to apply the coupon. Therefore, the refund amount we refunded to you has been adjusted to reflect this." WHERE IS THE LOGIC IN THIS????

I have always been sceptical to use SHEIN, but I'm telling you I've fallen in love with it.. it may not be perfect but nothing is the qualities fantastic. The choices are endless. I absolutely love it. Show details

Received a Shein gift card otherwise I wouldn’t have shopped on the app. Experienced delivery issues previously. This time I bought a number of items. Prices kept changing in the cart depending on the coupons you have. I returned most of the items this time but the money I received meant that whatever I didn’t return was more expensive than their… Read more

non-discounted price ($8.90). I contacted customer service and they said it was because the coupons used were ineligible after my returns reduced amount spent so $4.41 was taken out of my refund as the coupon was non eligible. Ended up paying more ($11.46) for the things I’ve kept. Because discounts were taken out but it doesn’t make sense that I would pay more than the original price of the kept items. Blatantly a scam. Where else would you be charged more for an item after you’ve already paid for it.

I’m raising a formal complaint about inconsistent and unfair currency disclosure in your app. When I previously used another region, I was clearly notified that pricing was in USD before payment. This gave me the opportunity to cancel. In contrast, using the Australian app, the checkout displayed $79.24 with no clear indication that the price was… Read more

in USD or that a conversion would apply. I was then charged $110.83.

This inconsistency is not acceptable. If your system can clearly warn users about foreign currency when it results in lower apparent pricing, there is no justification for failing to provide the same level of transparency when it results in a higher charge.

In Australia, the “$” symbol is reasonably understood to mean AUD. Failing to clearly label USD pricing or provide a conversion estimate before payment is misleading and prevents informed consent.

At minimum, your app should:

Explicitly label all non-AUD prices as USD (or relevant currency) Provide a conversion estimate before payment Apply this consistently across all regions and scenarios

This is not just a minor UX issue—it directly affects how much customers are charged and whether they can make an informed decision. The current implementation creates a situation where users are only clearly warned when it benefits them, but not when it costs them more.

I expect this to be addressed and escalated internally.

Shein dishonest. Be aware of refund. Every time you return items Shein charges $8 for return shipping, but you believe is free. They make huge profit on people. Shame

Would never recommend buying from Shein. They delivered my order to an incorrect address and denied refund saying the order was delivered however the photos they shared in proof clearly showed it was delivered to the wrong address.

What used to be a positive shopping experience has significantly changed. BE CAREFUL of new refund policy if you need to return items. New policy means if you use a coupon at time of purchase and you no longer meet coupon requirements at return… Read more

they add $$$ to your total and the refund that should have been around $70 was now only $36 for example. If items dont fit you are either stuck with the items or return for a small fraction of what you paid so they can make further profits off your returns. Zero customer service or care around issue. I wont be purchasing from Shein anymore I suggest you be careful and sure the products will fit prior to purchase.

I was a good decent customer and bought $$$$ from Shein. I legitimately followed the process with returns. Then suddenly they froze my account for no reason citing security issues. Extremely disappointing when I did nothing wrong!

The clothes are so misrepresented, sizing is inconsistent...and omg! what a painful review process...so Its almost like ur3 stars and less reviewcant be reviewed as it wont submit it...crazy.,.so glad i switched to Temu...Just ordered more mis representened/advertised ...mainly clothing...to review, and one positive one..but just couldnt bcoz of the messed up unpositive review process im guessing..on this process Temu is my vote 120%

After years of purchasing my account is now temporarily frozen due to irregular activities. According to them there were multiple log in attempts (LIE) or unusual login patterns, (LIE) multiple failed transactions, (LIE)or activity that differs from your typical usage (ANOTHER LIE). Probably it was because i was returning bad clothes but what am… Read more

i supposed to do if the fabric is disgusting or the M size looks like S? You offer me the opportunity to return, so what's the problem? So its been 4 months and they don't know for how long they will be investigating more. Maybe they need 4 more years who knows. Maybe they need CSI or CIA. So now i am trying to delete the account and finish with them. but it needs their approval. and a code which they send to my email but i never receive the code...I receive the privacy request email but not the code in the same email. THE SAME EMAIL . Of course they need 24 hours to get back to me, with stereotypical answers that answer nothing and lead nowhere and offer no help. Disgusting

Stop using imile. They are useless. Uncontactable. Complete waste of time trying to get confirmation on the status of my purchase. Shein lift your game. I have now received a refund. Will never ever use Shein AGAIN. Stop using cheap couriers,

Scam website. Classic bait and switch scam. I ordered 2 of the same item shown as in stock, exactly what I wanted. A day later I received an email saying they were not in stock, and offered a cheap and nasty alternative I did not want. I immediately cancelled the order. Shein then sent a refund to Paypal but for only one item. A Paypal dispute is… Read more

open to get the other half of the refund back. I have now received a full refund. Do not use this website. There is no guarantee the item you order is in stock. Or if you do make sure you use Paypal to pay to ensure you get your money back

The website does not Shein, it is a web of darkness