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SheIn Australia

SheIn Australia

2.2 from 678 reviews

Reviews

2.2

678 reviews
5
(118)
4
(68)
3
(50)
2
(71)
1
(371)
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Reviewer Photos & Videos

  • More

Cheap quality thin crappy materials

published

I’m pretty disappointed with my order I spent over $300 and got over 20 items which is very cheap. But a lot of the garments are made out of those static thin silky materials. I will never purchase anything from this company again.

Product Quality
Return Claim MadeNo
Sizing Slightly large
Product Appearance Not as advertised
See all answers
Amber W.

Amber W.South East Queensland, QLD

  • 2 reviews

Fashionable, fast and cheap

published

I started ordering from Shein a couple of months ago. Just placed my third order. Everything has fit perfectly, The reviews on the site are great as you can compare to other customers of similar size/height and they state whether the item is a large, small fit, or as expected. Price is fantastic and it's the only place I've been able to find plus size fashion that doesn't make me look like a granny or cost the earth. Great stuff guys!

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers

They're fairly good

published

They're fairly good. Personally for me being 6'1 it's really hard to find clothes, I mean then everything is good ok but the pants are really short. Some of the sizing is off. I ordered a pair of shorts and they were supposed to be too big for me, they were to small.

Product Quality
Shipping
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
See all answers
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Leonora F.

Leonora F.Hobart, TAS

No problems so far at all with SHEIN

published

I have bought quite a few things from SHEIN over the last three months and so far I have had no issues at all. The clothing has been great for the price and I have received all my refunds when returning my clothes.

Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
Rebecca

RebeccaNorth Queensland, QLD

Absolutely loved my dress bought from Shein. Perfect fit. Very comfy and cost was very reasonable.

published

Love my dress I bought from Shein. Great fit and comfy to wear. Quality fantastic. Come fast. Great Size and correct size from measurements. Would recommend to any one to deal with Shein..

Shipping
Return Claim MadeNo
Sizing True to size
  • Verified customer

Awful, thieves.

published

I bought two dresses using PayPal and the money has been taken but I never received an order confirmation. When I log in to My Account, it says there are no orders. I have sent two emails to the company and NO RESPONSE. Don't waste your money!

Product Quality
Return Claim MadeNo
2 comments
SHEIN
Alice L.SHEIN

Hi, Anon, sorry for the bad experience.
Could you give me your order number?
I will check and send you email to your email account, which is also your SHEIN email account.
Waiting for your reply.

Anon
Anon
lakshmi P.

lakshmi P.Victoria

High shipping fee in Australia

published

I am about to order a dress in shein Australia i was ended with disappointment because they charge shipping fee $12.50AUD on below orders of $100 this is too high

Return Claim MadeNo
1 comment
SHEIN
Alice L.SHEIN

Hi, lakshmi P,
sorry, since the item price is cheaper than some other sites, we couldn’t provide free shipping service now.
We will continuously upgrade our service and products for every customers in SHEIN.
Have a nice day!

Barbara B.

Barbara B.Greater Melbourne (Inner), VIC

WARNING!!

published

Their business model based on fraud.
-Terrible quality (forget the item's photo online - nothing to do with the reality)
-missing items from the parcel
- wrong size
- they don't have consumer service. You won't have back your money!

DON'T BUY ANYTHING FROM THEM!

Product Quality
Shipping
Return Claim MadeYes
Sizing Very large
Product Appearance Not as advertised
See all answers
3 comments
SHEIN
Alice L.SHEIN
Barbara B.
Barbara B.

Hi,

I have already sent you a message on your Facebook page and on your website. My order number is GSHMRA00U000TBA.

SHEIN
Alice L.SHEIN

Hi, thanks for your reply. I have sent you an email, please check.

Char MZ

Char MZGreater Melbourne (Inner), VIC

  • 4 reviews
  • 2 likes

Don't trust, no refund, horrible service - Melbourne, AU

published
Product Quality
Shipping
Return Claim MadeYes
Sizing Very small
Product Appearance Not as advertised
See all answers
1 comment
SHEIN
Alice L.SHEIN
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Jackie

JackieSouth East Queensland, QLD

Awful. Had to return items due to wrong sizing

published

Had to return items due to wrong sizing however never received my refund nor was I ever contacted apart from to acknowledge the receipt of my returns. Very disappointed indeed.

Return Claim MadeYes
Sizing Slightly large
1 comment
SHEIN
Alice L.SHEIN

Hi, Jackie,
sorry for your inconvenience.
May I know your order number?
I will check it for you.

Customer service is nonexistant

published

I tried to contact the customer service through here, through the fb page and the website, but no one ever responds. Always a bot. The customer service rep that responded said she emailed me but she did not. Furthermore, when I tried to generate a return, no shipping label was even created so how can I even return it? when I wanted to add additional things to my return because I messed up initially no one coudl help me. and to top it all off, the final sale items (hair accessories), they don't let you return, even if it's crap. This is exhausting!

Product Quality
Shipping
Return Claim MadeYes
Product Appearance Not as advertised
See all answers
2 comments
SHEIN
Alice L.SHEIN

Hi, Jess, could you give me your order number? I promise to help you out asap.

Jess
Jess

GSHMR300Q0003M5

Cannot return items!

published

I placed an order and want to return 4 of the items. I followed the instructions and started the return process but the return link to print label is nowhere to be found and the tracking number does not exist 555934246276
The original order number was Order NO. GSHMR4008000U4W
I have no way of finding the return link to print the label or any idea of the address to return to.
Frustrated.

Return Claim MadeYes
1 comment
SHEIN
Alice L.SHEIN

Hi, Anna,
Thank you for your feedback.
I have sent an email to your SHEIN email account, please check.
Hope it helps.

kiana

kianaCentral Queensland, QLD

annoyed

published

i just recieved my order, and it’s not even mine i got someone else’s, my order number is GSHMRS00T0005VM
this is really annoying and want my order as soon as possible

Product Quality
Return Claim MadeNo
Product Appearance Not as advertised
1 comment
SHEIN
Alice L.SHEIN

Hi, kiana, sorry for the bad experience. As I checked, our customer service representatives has helped you reship your order. If you have any other problem about your order, please contact us again.

Ripped off!

published

Did not refund when they were meant to.
Our order was put on hold due to lack of verification on our id.
Correspence from that transaction stated from Shein,
'If we do not receive a response in three days, your order will be canceled and your refund will be processed back to your account. Hope to hear from you soon!
Sincerely'

We did not respond but still did not receive the refund.

Product Quality
Return Claim MadeNo
2 comments
SHEIN
Alice L.SHEIN
a beautiful life
a beautiful life

Here is the order no. GCPCL262
We also have email correspondence which highlights the error on Shein's behalf.
And No, the issue has not been solved.

Big bum

Big bumGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Slow delivery but worth the wait

published

The delivery took a while but that was understandable due to the pandemic. We received the item's we ordered & they were a perfect fit. Very happy, I will definitely order from here again.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
Clothing Shops & Brands

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Rachel A.

Rachel A.Greater Melbourne (Metropolitan), VIC

You get what you pay for.... and sometimes better!

published

I have ordered from Shein three times and have not been disappointed. I am usually a big op shop / use for ever sort of person, but I bought two lovely jackets in my first order, and some fashion items for my kids in the last orders (leggings and t-shirts). No, they are not cotton and they are not going to last forever, but the sizing and finish were good for the cheap price.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
Eloise

EloiseGreater Melbourne (Outer), VIC

  • 3 reviews

They steal hard working artists designs without permission or compensation!! Do not support this company.

published

This design is stolen and it is the third design they have stolen from the same artist. They remove them after complaints but do not compensate the artist at all

Return Claim MadeNo
1 comment
SHEIN
Alice L.SHEIN

Hi, Elosise,
thanks for your supervision. Our legal team is contacting with the artist.
SHEIN holds the point that every designer's copyright should be respected.
Have a good day.

Maria

MariaMetropolitan Adelaide, SA

Parcel not delivered

published

I ordered 4 items last June and until now i haven’t received the package. Order number: GSHMYG00T0003FT with the tracking number 555930703053. Based on the package tracker, the parcel is still in hongkong. Its been more than 2 months and i havent received the package or any information regarding my order.

Shipping
2 comments
SHEIN
Alice L.SHEIN
Maria
Maria

Hi there Alice,
I have decided to wait for my package. Please let me know and update me about my parcel as soon as you have the details of the delivery.
Thank you for your prompt action.

MissVegas

MissVegasGreater Melbourne (Outer), VIC

  • 3 reviews
  • 2 likes

Absolutely love Shein Australia

published
Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
Madison

MadisonVictoria

Meh, kinda ok

published

The material was ok but apparently my order was canceled? I’m so confused, it was being shipped and my mum told me not to click on any links they provide as it could be a scam to steal our money. DISAPPOINTED

Shipping
Return Claim MadeNo
Sizing Slightly small
1 comment
SHEIN
Alice L.SHEIN
Page 1 of 34

Questions & Answers

Rhiarna C.

Rhiarna C.asked

Has anyone with a rather big bust brought from here my problem is according to there sizing it won’t fit my bust even at the biggest size I’m normal a size 16-18 with 16f-18e bra size but I don’t want to waste my time if it’s not going to even slightly fit

1 answer
Leonora F.
Leonora F.

Hi, they have Curve Plus sizes as well ... I'm a size 14 bust 14D. I buy a size L and most of the tops fit ok, in fact some of the jumpers in the L are a too big. I think check the measurements if you want to buy from them. The size L is a size 10-12 normally, the XL is 14 plus I think. I've had to return some things because they are a bit big.

Melissa S.

Melissa S.asked

Where are Sheln clothes made?

No answers
Nhut A.

Nhut A.asked

Hi,
My Shein app said my order is shipped, but I don't receive any package. I have checked my mailbox, or neighbours. Please help me out, I'm confused and I would like to know where is my package.
My tracking number 33XHD011925601000935105
My order number
GSHMRB00S000CS0
My name: Kara Huynh

No answers

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