Shein Australia

I was under the impression that a gift card for a store is accepted for their whole inventory. Read the fine print as dollar for dollar currency in the form of a SHEIN gift card is not accepted for all products within SHEIN.

I have not used SHEIN for a few years because of the long delays in delivery times. I decided to try them again and paid for Express Post as I needed the items for a party. Today I received an email advising there has been delays to my delivery and I will now not receive the items in time after paying extra for faster shipping. This will be the last order I will place with SHEIN

Jacket was sopping wet when received. How the fuck does that happen??? Pictures are the packets my item came in. Show details

I ordered 11 products and 3 came close to being correct. The other products look nothing like the photos Show details

Everything was in very good condition. Shoes and clothes fit perfectly. thankyou Shein. Great prices. Fast delivery, But delivery driver in Brisbane threw packages into yard, near front small gate, and didn't leave in a safe place. Show details

I ordered a children's foldable laundry/storage bin. When it arrived there was 2 coiled metal rods that had to be thread through the bottom and top sections of the product to ensure it held its shape and stayed open. On trying to uncoil these rods the metal sprung open causing injury and a cut to my hand and threading the rods through the product… Read more

was also unsafe with the rods either ripping the product or digging into the skin on my fingers. I contacted Shein ([Name Removed] and [Name Removed) via customer service and sent pictures of my injury and wrote concerns regarding safety and possible injury to both adults and children. Sharp metal rods in a children's product in very unsafe. A refund was processed despite me saying my issue was unresolved as my safety concerns and questions had not been answered and the product is still being sold by Shein. Please beware of this product because injury can be sustained.

Got 5 pairs of shoes no innersoles were in the shoes and the shoes were flat as flat the material was so cheap and not very good quality diffentley no good to run in or even wear

I found their pricing structure to be a complete con trick. When you connect to the site they immediately offer you an ridiculous discount, mine was 86%. All items are then displayed at st^pid prices. Less than $2 for shirts for example. You add them to your cart, but when you go to check out they are more than double the prices they were… Read more

displayed at. This appears wrong, but still very cheap, so I went to the next stage and my checkout total was calculated and it more than doubled again. I connected to their online support, who tried to tell me that the discount only applied to one item.She could not explain why it continued to display prices at the heavily discounted rate after I had selected my first item. There was a complicated explanation, that made no sense, for why it doubled again at the checkout. I think anyone would be completely foolish to buy from this company.

Would give no stars!! I spent $200 on kids stuff and when I got my package this tissue was in it all wrapped up with dry blood on the inside I contacted shein which has been a nightmare worst customer service ever it’s been over 7 days now and all I get in the chat is a pre written reply that’s got nothing to do with the issue iv had to lodge a… Read more

complaint with consumer affairs because you can’t send someone bloody tissue it’s wrong and then even worst no way to contact directly! shocking!

Extremely frustrating experience with SHEIN. I never received my parcel, and this has been going back and forth for over a month of daily emails with no resolution. The courier confirmed in writing that the package was left in a public area and that this was against their delivery policy, meaning it was not delivered securely to me or anyone at… Read more

my address. I provided SHEIN with the courier’s admission email, the delivery photo, and photos showing my mailbox could not even fit the parcel. Despite all this clear evidence, they kept insisting the order was “successfully delivered.”

Customer service repeatedly asked for the same documents again and again, ignoring the courier’s confirmation and sending looped, scripted responses instead of actually solving the problem. After a month of constant follow-ups from my side, there was still no accountability or proper investigation.

Paying for something you never receive and then being pushed in circles for weeks is unacceptable. This has easily been one of the worst customer service experiences I’ve ever had.

Ordered a single local 'quickship' item from Shein at the same time as I placed an order on AliExpress (from China). My AliExpress order was just delivered this morning. My Shein order hasn't even been despatched from the warehouse yet... Customer service keeps spewing there is a TWO WEEK estimated delivery for a local QUICKSHIP. How on earth is a… Read more

1 week processing time and 1 week delivery time QUICKSHIP. Considering you pay more for local product than if I just ordered from China and it is quicker to just order from China. This is a complete scam.

Edit: 7 days later it hasn't been sent and I'm informed it's coming from overseas!! Wth I paid extra for local item I could have just bought it cheaper and quicker off AliExpress myself. What a SCAM and USELESS customer service

Edit 2: They offered a refund but we're actually lying just trying to look like they've done something so Shein refused the refund they offered, they didn't actually mean it... doubling down on the scam part...

Terrible experience with SHEIN’s delivery partner iMile. My order was marked “delivered” even though I was home all day and no one knocked. The courier uploaded two different photos — one of the wrong door, and one of my door with the parcel left out on the public pathway. By the time I checked, it was gone. I never received the package, never… Read more

saw it, never signed anything, and the delivery proof is unreliable according to them. When I reported it, SHEIN rejected my evidence the first time with no clear explanation. Extremely disappointing service from both SHEIN and iMile. I will never be ordering from SHEIN again.

I placed an order with Shein, and it was delivered by imile logistics. They delivered it to outside my retirement complex near the carpark, they never delivered it to my unit like they get paid to do, instead, they took a photo and marked it "delivered" I never received it! I don't know if the delivery guys stole it, or someone else stole it, but… Read more

it really didn't matter to Shein, because they wouldn't refund my money, even thoe the photo's provided proof that imile left it out front! But because it was marked "delivered" that's not Shein's problem. They asked me for CCTV footage of it getting stolen, but they just didn't care that there WASN'T ANY CCTV CAMERA'S. That's the last i ever shop there! Goodbye Shein!!!!

I received my first order today 16/12/2025 which included jewelled hair combs...I was horrified to see a black hair entwined around it - I did not expect someone else's DNA to be in my comb as I would expect it to be new and not previously in someone else's hair ....that is absolutely disgusting and I will never order again from this company who… Read more

obviously don't care less what they are selling. I tried to leave feedback with Shein but I can't even do that.... obviously they don't want any bad reviews.

I received broken/damaged products. I uploaded pictures and was promised a refund but I never received a thing. The products were useless to me so they were thrown out. Shein will never get another $ from me.