Reviewer Photos & Videos
My first experience was perfect
I've just got my order, which is 2 dresses, and I'm super happy with them. This is my first purchase at online Shein, and I'll certainly buy more again. Both dresses are beautiful, like the pictures, well made, and good fabric for the price I paid. The size was okay for me. I'm truly S, and I found both matches that standard. The delivery is great, they work super fast and with good communication for tracking. So, hope this company keep it and do not disappoint their customers.
TERRIBLE TERRIBLE SERVICE
It has taken me a month to get a return with very limited contact from shein worst customer service I've ever experienced and I'm still waiting. The dresses are very poorly made and the sizes are whacked.
Perfect for my needs affordable and the quality is good
I have ordered quite a few items from Sheins Maternity range, and I have been impresses from quality to shipping time and everything in between. I am super happy with all my purchases and I feel great being able to dress up and dress down and all are sooooo comfy. It's hard to feel beautiful through this time but their range has made it easy. I will continue to purchase even after bub arrives.
Received the first package of two jumpers today and very happy with them, exactly as described and no complaints with either, love the individual sealed bags to keep them clean, for the price (even if I get one season, super cheap) I am one very happy customer.
You get what you pay for. No issues
I ordered my items on Friday and they came the following Wednesday! Didn’t expect it to be that quick. Quality of the wigs was fantastic for under $30, bought 3 bags also and they were great, zippers were a bit iffy but they’re working fine now. Can’t comment on clothing sizing though.
Never buy from here
Terrible. I ordered 3 dresses and the sizing was so off. I didn't realise how difficult they make their returns until they told me they take $10 from your refund money to pay for shipping. I spent $80 there to only get $30 back. Their customer service is shocking. I started off emailing them and the replies were slow or just not at all. After I sent of my dresses off for return they conveniently stopped responding to my emails. I found their online chat and they refunded my money but they were rude to me and if I didn't reply quick enough they...'d send messages saying "Hello, I am still here waiting" as I was still typing. After finally getting my refund money they deposited it back into my account in two different transactions and I'm 100% I didn't get my money back for the third dress. Lesson learned just don't shop here. Shop at places you know and don't take you chances with this cheap rip off shop. Their clothes are tacky and I recently found out they steal other creators designs. I also heard they sell your information so please be careful.
Wrong returns policy
You certainly pay for what you get cheap and nasty and sizing is way of. I also got charged nearly 20 dollars to return 3 items it states 10.52 if parcel is under 20kg will never purchase again.
DO NOT SHOP HERE
I purchased and item which I never received. Tried their customer service Avenue which just took me around and round in circles with auto prompt messages. Managed to find a live chat option and chatted to someone only to be advised that I needed to chase up parcel point and it wasn’t their responsibility. Contacted them on Facebook only to be sent to the same auto prompt page. I am still yet to receive the item.
Shipping Guarantee lie and parcel never received
I paid for a Shipping Guarantee and never got the "guaranteed premium protection and safety of my parcel". I received an email about a failed delivery and an automated immediate refund soon after. I was promised that they will immediately resend my exact order the second time if there were issues with delivery or damaged package.
The second attempt never happened. It's pointless to pay for the "Shipping Guarantee" as the company does Not even acknowledge it. It is false advertising.
I was never provided an exact reason why there was no attemp...t in sending my package again despite the insurance and why it was a failed delivery. They urged to make a re-purchase of the exact order instead. However even if I had done that, there were several items not in stock anymore and I am not receiving the full discounts I had initially paid for. I am very disappointed and upset as I was excited to try out their products. I wanted to support this store especially because of their nice variety of affordable items. At least I was happy and appreciate to receive the full refund I paid for especially because I purchased several items.
WORSE CUSTOMER SERVICE TEAm
I had ordered twice from shein and was very satisfied with their service but on my third order i was shocked i did not got my 2 items which were not so expensive but i have paid price for those product.
I contacted in facebook page shein australia and they were very polite in replying as they said me to wait for a week and they will get back to me. After 8th day i did not got any response and i messaged them and they replied me saying they checked the video and all the items were included in packaging.
I am shocked what are they trying to say that i am lying them for the product i didnot received which is paid.
Unethical and unsocial attitude.
Shame on you people.
I have recently made my first order with Shein and I have to say, I'm actually impressed lol. Shipping was surprisingly fast considering I live in Australia, like far less then the estimated time and for the low amount of money I paid for the item it's actually a really nice top. Hopefully my next order will be just as good.
reasonable price and good quality clothings
Fast delivery, only takes around 2 weeks. Verity items of clothing, most of them are pretty good quality with reasonable price. Can easily find what I am looking for. Good overall.
My products (two tops and trousers) were so disappointing - advertised as cotton blend but felt like 100% polyester - cheap shiny sort of material which i would never wear. Tried to contact the company several times to organise a return (as advertised 100% refund guarantee!) but no response. Complete rip-off.
Great shipping, medium quality clothes at good value for price
They estimated that it would be 20 days for my product, but it was actually under a week, and the quality of clothes is good for the low prices. If you find issues with sizing, I recommend looking at the measurement, which I think is better than XS, S, etc. I am the person who never has issues with sizing, as a tall XS/S. I really recommend it, but I’ve heard returns are horrendous so know what you’re buying.
Wrong size in a kid size.
I bought a pair of shorts that were supposed to be an adult size shorts and it came in today and soon as I opened the package up. It was a size 8 In a kids shorts and It didn’t seemed like the size was the right one for me because it looked smaller than I thought it was and I knew that wasn’t my size shorts. It could’ve been a bit more accurate about what sizes you give to people instead of giving others the confusion of what sizes they’re and make it a little easier to figure out.
The reviewer stated that an incentive was offered for this review
Questions & Answers
Hi , my parcel returned back to the sender
How will i get it back?
it does ask for your credit card details and im abt to pay 60 dollars, so pleaseee tell me if its a scam or not
Not a scam honestly I have bought all my maternity wear from here and I will buy all my clothes from here afterwards also I am happy with sizing and quality of clothes and I have spent roughly $350 on around 20+ items of clothes and their maternity jeans are no lie so comfortable and better than mu jeans West jeans for a quarter of the price. I was sketchy at first too so I get It.
|Category||Online Shops and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$45.00|
|Mens / Womens Clothing||Mens and Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||None|
|Clothing Type||Children, Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear|
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