Reviewer Photos & Videos
Avoid SHEIN. Looks good on website but horrific quality when received. Made in China for probably 10 cents RMB and selling for AUD $8! Daylight robbery! Should be ban from selling in Australia. Regret for not reading reviews first.
- Verified customer
Quality swimwear at a great price!
Bought 3 sets of bikini swimwear for last summer and they are still in amazing condition this year around. Worn a number of times and still lots of life left in them. Vibrant colours, quality material and well packaged. Shipping took a little while, but worth the wait! Would buy from them again and keen to see if the same high quality continues across other product ranges.
Do not buy
Ordered 11 items, took forever to arrive, only received 10, 6 were completely incorrect, the rest incorrect sizing. Will not provide address for refund and will only offer $25 store credit even after numerous requests for refund.
Have also gone through the bank to get refund and they appear on credit card as a tech company so you have go through hoops to try getting refund. Still ongoing issue
Not refunding my money.
It has been over two months that I have been waiting for my refund but you keep making excuses. My order number is GSHMRR0040005KY. Refund my money now. This company is a rip off, avoid at all costs.
Fast delivery quality clothing!!
I ordered over 20 items just 5days ago. And to my suprise were just delivered today!! Love them , every peice of clothing. Will definitley be shopping here again. Thanks!
Don't ever buy from this site!!
Sent me broken products and then had to fight with them to do anything about it. Charged me $12.95 for delivery and can't even bubble wrap item or send it in a box so it doesn't get damaged. The clothes are just cheap crap material. Don't waste your money!! I will never buy from here again.
refund never processed and no way to follow up
Claims to have a simple return system however my items were sent to Sydney 3 weeks ago
And no refund or contact. You cannot contact anyone in regards to this. Poor service
Will not touch with a barge pole! Trash!
The products received were definitely not as described not even the same type of fabric, the sizing was extremely disproportionate, the quality is very poor, the customer service is shocking and it costs more than the garment to exchange if you get a dud sizing. They only partially refunded me for one order as they charged me for the shipping and then the garments to buy to replace had 'gone up' in price so I had to pay more to get those. I am so angry because on latest order I purposely checked every item I had in my wishlist to see if it was ...100% cotton, I've purchased and now gone back to check the description again and it's changed to 100% Polyester. I do not buy polyester because it's too hot in the climate I live in. This is definitely a scam and I will be reporting them. It definitely said cotton! It's the worst quality of polyester I have ever seen.
Loving Shein coz She In x
Top to bottom perfect fit
Loving shein more and more everyday
90s summer vibes exactly what I was going for. Just had to come here and give a great review. Ooh I’m slim thick btw
Top is a small
Jeans is 4 US
Shoe is 36/6
Sizing wrong sheer flimsy material
Bought 2 short play suits for over swim wear in Size XL and the waist is too close to the bust, not enough length. Would be ok but then crouch cuts into you. So not enough length. Made for extra short ppl as I’m 157cm.
Both sheer but the pink one is also flimsy but ok with swimwear I suppose.
Postage to and fro would be over $20 so I’ll keep them and give to some lucky charity.
I have purchased a number of items on 3 different occasions. Mostly I have been happy I did need to return/ exchange a couple of things & all went smoothly. The quality is OK but the price is excellent. Their size chart is REALLY good dont go on your usual sizing read their chart.
Zero Customer Service
Purchased clothes from these guys quite often lickily never needed to return anything until now and they have shown their true colours! The strap was broken I emailed 2 different places. Messaged them on Facebook all totally ignored. They have lost a customer.
My original review wasn’t good because I found their checkout and tracking bad.
My original review wasn’t good because I found their checkout and tracking bad. I tried to cancel within an hour after ordering and there wasn’t an option to.
But in fairness, they were the only online seller that had the product I wanted and it arrived within a week from overseas and I am happy with the product.
My advice would be, only buy after checking their return policy, it’s not the easy return policies that Amazon, EBay Plus and many small online boutiques have. But my experience in the end was good.
waste of time SMH
Found the pricing more than reasonable but was very disappointed when the products arrived.
The sizing was way off with skirts all being way to big, material cheap, thin and don't look like photos.
They all also fit awkwardly with sips making weird dents and no consideration of a waist.
The bikini was too small even though I followed size charts. I'm size 10-12 ordered L and XL... a large ( including measurements) is a not what they said it would be, instead it should be a generous size 6-8
Do not shop here unless you want to shop at a place that sizes incorrectly or provides noticeably cheap and unflattering clothing.
Terrible customer service and shipping service.
The shipping time was much slower than promised. Customer service is terrible. "Store points" is offered for the delay, but they are only valid for a certain period of time. Thanks but no thanks. As if I would shop with you again. A refund of shipping fees would have been a fair outcome.
Questions & Answers
I commenced return process and chose parcel point however then I found there wasn't one in my region. How can I undo the process and go back to post office return option.
Hi, I have tracked my order and this was the information given:
We are unable to deliver your item until we have all items together. We will attempt delivery once all items are available.
Could you please advise what this means and approx delivery time?
Order number GSHM9F0070001UF
Hi Maddi, I suggest you check with both Shein and the courier company they used. The delivery company may be having trouble finding your address. Perhaps it was printed incorrectly or the label damaged causing the delivery company to struggle to determine the address. In my opinion this is Sheins responsibility. Until you have the package in your hands then its up to them to resolve transit issues. Whether they actually assist you or not is another story though. If indeed they have deemed the package as "unable to deliver" for whatever reason it will most likely return to the sender, then you should be able to request a refund or credit from Shein. Good luck!
Hi, my package has been in transit, in Melbourne airport for over two weeks now, I was just wondering how much longer it will be there for and when my package may come? It said estimated delivery time is 10th November, it’s now the 11th, starting to feel worried because it hasn’t arrived in Sydney yet and I need my items for a certain date and worried they won’t come in time :/
|Category||Online Shops and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||A$45.00|
|Mens / Womens Clothing||Mens and Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||None|
|Clothing Type||Children, Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear|
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