Shein Australia

Ordered with plenty of time. Didn’t arrive. When asked for updates I was told it was delayed by 1-3 days. I pointed out that it had been 1-2 weeks. I got the same copied and pasted 1-3 days answer. After kicking up a fuss, I was given 79c (50 points) off my next order . . . Yet my son has an event tomorrow and nothing to wear. But at least I can save 79c!

Sizes are way too small and do not correspond to the standard sizes in use in Australia. Also some of their garments are so thin you can almost see through them. Show details

Notified that delivery would occur on a weekend. Advised courier company that the destination was a business address only open during business hours. They wrote back to confirm business hours. Courier attempted delivery after hours and returned package to sender. Refund pending.

be aware about many scammers in Shein, I purchased an item with a good discount but they did not send it, in stead the seller sent me a small unrelated item, I contacted Shein and they asked me to return the wrong item and would send me the right… Read more

item, then I returned the wrong item back and they refund me instead while I did not ask about refund, I contacted customer service online, only they say they are sorry and can not help me anymore. totally Scam, I WONT TRUST OR PURCHASE FROM SHEIN ANYMORE.

I have always been sceptical to use SHEIN, but I'm telling you I've fallen in love with it.. it may not be perfect but nothing is the qualities fantastic. The choices are endless. I absolutely love it. Show details

Wow big ups to shein for delivering my parcel before mothers day I put an order in late and 4 days later I had asked them if they could deliver the goods before Sunday 10th which is mothers day I keep looking to see how far the parcel was and if it… Read more

was cleared at customs it Friday it says parcel had arrived waiting for clearance from customs I had a feeling my parcel wasn't going be delivered till next week some time it's now 3.oopm Saturday evening I get a knock on the door and my parcel was delivered just wanna thank you shein for doing whatever for mine and many other parcels making it before mothers day

I have nothing but GREAT experiences with Shein!! - - from purchase stage, through to some refund stage - - I have NEVER had any issues with Shein Processess!! We love Shein because they are True to their policy - What you pay is what you get - - Be honest with yourself, don't expect to pay discounted (low) prices for any item, and Expect… Read more

Designer quality - - I Purchase from Shein because Shein provide everything and anything I require within my Budget range!

After years of buying off this platform...my account is 'frozen'. Customer support pretending to be helpful...but as l have seen many others state...this could be permanent and go on for months. Absolutely ridiculous. Have you ever heard of a company NOT wanting people to buy their products. Not happy at all

Ordered mesh shoe bags in 2 sizes. 5 large bags as described. But the 8 small size bags came as 8 largish ziplock plastic bags. Will not buy from Shein again. Absolutely impossible to submit a complaint. Show details

Idiots sent my package to the wrong address then tried blaming me saying I didn’t change my address before I checked out- to which I had changed my address before I even started selecting products. Their support in chat was not very supportive at all.

The dresses I ordered looked nothing like the photos. Absolute rubbish. Have learnt my lesson. Online shopping is not for me. Not even bothering to send them back. Off to the op shop they go. No wonder the op shops are full of junk lately. Show details

Very disappointing experience. The products are extremely cheap quality — fine for basic dress-up occasions, but definitely not suitable for going out if you expect decent quality. You really do get what you pay for. What’s even worse is the customer service. I ordered several items and one was missing from my parcel. I contacted them multiple… Read more

times, only to receive the same copy-and-paste response telling me to “recheck the parcel” because everything was supposedly delivered. Why would I keep messaging if the item was actually there?

It was only a $5 item, so I’ll move on, but I’ll be leaving honest reviews whenever I see this company advertised. Poor service, unhelpful support, and they do not properly honour customer orders. I would stay away.

BUYER BEWARE, Shein refunds AFTER deducting the discount applied to the product. So if you wanted a $40 item, and paid $30 for it because a discount of $10 was applied at checkout, then you return it, Shein will only refund only the $20 and pocket the rest - so you don't get your money back - this is a total rip-off. I recently returned goods… Read more

that cost me $110 after discount - they refunded me $64 after ADDING on the deducted discount - BUYER BEWARE - their refund policy is extortionate!!! Their refund email stated... "After the refund, the final order amount no longer meets the order minimum required to apply the coupon. Therefore, the refund amount we refunded to you has been adjusted to reflect this." WHERE IS THE LOGIC IN THIS????

Received a Shein gift card otherwise I wouldn’t have shopped on the app. Experienced delivery issues previously. This time I bought a number of items. Prices kept changing in the cart depending on the coupons you have. I returned most of the items this time but the money I received meant that whatever I didn’t return was more expensive than their… Read more

non-discounted price ($8.90). I contacted customer service and they said it was because the coupons used were ineligible after my returns reduced amount spent so $4.41 was taken out of my refund as the coupon was non eligible. Ended up paying more ($11.46) for the things I’ve kept. Because discounts were taken out but it doesn’t make sense that I would pay more than the original price of the kept items. Blatantly a scam. Where else would you be charged more for an item after you’ve already paid for it.

I’m raising a formal complaint about inconsistent and unfair currency disclosure in your app. When I previously used another region, I was clearly notified that pricing was in USD before payment. This gave me the opportunity to cancel. In contrast, using the Australian app, the checkout displayed $79.24 with no clear indication that the price was… Read more

in USD or that a conversion would apply. I was then charged $110.83.

This inconsistency is not acceptable. If your system can clearly warn users about foreign currency when it results in lower apparent pricing, there is no justification for failing to provide the same level of transparency when it results in a higher charge.

In Australia, the “$” symbol is reasonably understood to mean AUD. Failing to clearly label USD pricing or provide a conversion estimate before payment is misleading and prevents informed consent.

At minimum, your app should:

Explicitly label all non-AUD prices as USD (or relevant currency) Provide a conversion estimate before payment Apply this consistently across all regions and scenarios

This is not just a minor UX issue—it directly affects how much customers are charged and whether they can make an informed decision. The current implementation creates a situation where users are only clearly warned when it benefits them, but not when it costs them more.

I expect this to be addressed and escalated internally.

Shein dishonest. Be aware of refund. Every time you return items Shein charges $8 for return shipping, but you believe is free. They make huge profit on people. Shame

Would never recommend buying from Shein. They delivered my order to an incorrect address and denied refund saying the order was delivered however the photos they shared in proof clearly showed it was delivered to the wrong address.

What used to be a positive shopping experience has significantly changed. BE CAREFUL of new refund policy if you need to return items. New policy means if you use a coupon at time of purchase and you no longer meet coupon requirements at return… Read more

they add $$$ to your total and the refund that should have been around $70 was now only $36 for example. If items dont fit you are either stuck with the items or return for a small fraction of what you paid so they can make further profits off your returns. Zero customer service or care around issue. I wont be purchasing from Shein anymore I suggest you be careful and sure the products will fit prior to purchase.