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SheIn Australia

SheIn Australia

2.3 from 768 reviews · View Statistics

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Cris M.

Cris M.Tasmania

  • 3 reviews
  • 2 likes

My first experience was perfect

published

I've just got my order, which is 2 dresses, and I'm super happy with them. This is my first purchase at online Shein, and I'll certainly buy more again. Both dresses are beautiful, like the pictures, well made, and good fabric for the price I paid. The size was okay for me. I'm truly S, and I found both matches that standard. The delivery is great, they work super fast and with good communication for tracking. So, hope this company keep it and do not disappoint their customers.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
See all answers
What a Joke

What a JokeMorayfield

  • 2 reviews
  • 1 like

NEVER AGAIN

published

TERRIBLE TERRIBLE SERVICE
It has taken me a month to get a return with very limited contact from shein worst customer service I've ever experienced and I'm still waiting. The dresses are very poorly made and the sizes are whacked.

Never again

Product Quality
Incentivised ReviewNo
Product AppearanceNot as advertised
Stacey L

Stacey LSydney, NSW

Perfect for my needs affordable and the quality is good

published

I have ordered quite a few items from Sheins Maternity range, and I have been impresses from quality to shipping time and everything in between. I am super happy with all my purchases and I feel great being able to dress up and dress down and all are sooooo comfy. It's hard to feel beautiful through this time but their range has made it easy. I will continue to purchase even after bub arrives.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
See all answers
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rainbird456

rainbird456Greater Melbourne (Outer), VIC

  • 3 reviews

Woollen Jumpers

published

Received the first package of two jumpers today and very happy with them, exactly as described and no complaints with either, love the individual sealed bags to keep them clean, for the price (even if I get one season, super cheap) I am one very happy customer.

Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
See all answers
Hannah B.

Hannah B.South-Eastern Region, NSW

You get what you pay for. No issues

published

I ordered my items on Friday and they came the following Wednesday! Didn’t expect it to be that quick. Quality of the wigs was fantastic for under $30, bought 3 bags also and they were great, zippers were a bit iffy but they’re working fine now. Can’t comment on clothing sizing though.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Product AppearanceAs advertised
See all answers

Never buy from here

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingVery large
Product AppearanceNot as advertised
See all answers
Michelle E.

Michelle E.Sydney, NSW

  • 3 reviews

Wrong returns policy

published

You certainly pay for what you get cheap and nasty and sizing is way of. I also got charged nearly 20 dollars to return 3 items it states 10.52 if parcel is under 20kg will never purchase again.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingVery small
See all answers
Tat

TatNSW

  • 3 reviews
  • 2 likes

DO NOT SHOP HERE

published

I purchased and item which I never received. Tried their customer service Avenue which just took me around and round in circles with auto prompt messages. Managed to find a live chat option and chatted to someone only to be advised that I needed to chase up parcel point and it wasn’t their responsibility. Contacted them on Facebook only to be sent to the same auto prompt page. I am still yet to receive the item.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingVery small
Product AppearanceNot as advertised
See all answers

Shipping Guarantee lie and parcel never received

published
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Product AppearanceNot as advertised
See all answers
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WORSE CUSTOMER SERVICE TEAm

published

I had ordered twice from shein and was very satisfied with their service but on my third order i was shocked i did not got my 2 items which were not so expensive but i have paid price for those product.
I contacted in facebook page shein australia and they were very polite in replying as they said me to wait for a week and they will get back to me. After 8th day i did not got any response and i messaged them and they replied me saying they checked the video and all the items were included in packaging.
I am shocked what are they trying to say that i am lying them for the product i didnot received which is paid.
Unethical and unsocial attitude.
Shame on you people.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
See all answers
Sophie

SophieGreater Melbourne (Inner), VIC

  • 3 reviews
  • 2 likes

DO NOT BUY FROM THIS COMPANY

published

Hugely unethical company! They constantly steal designs and prints from digital designers and artists and they're constantly generally problematic too!

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Sany

SanyGreater Melbourne (Outer), VIC

Received wrong order.

published

I tried to contact them and send some photos for proof. No reply no help at all.
Frist and last time buying from them.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingVery large
Product AppearanceNot as advertised
See all answers
Mel

MelWide Bay-Burnett, QLD

  • 2 reviews
  • Verified customer

Wrong product sent

published

I ordered a dress and was sent something completly different and i have also have sent 2 emails with no response to how to fix this problem love the other dresses i got but want the dress i ordered not what they sent me

Incentivised ReviewNo
Nay88

Nay88Gippsland, VIC

  • 7 reviews
  • 1 like

Surprisingly impressed!

published

I have recently made my first order with Shein and I have to say, I'm actually impressed lol. Shipping was surprisingly fast considering I live in Australia, like far less then the estimated time and for the low amount of money I paid for the item it's actually a really nice top. Hopefully my next order will be just as good.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
See all answers
Joi B.

Joi B.Mid North Coast, NSW

  • 6 reviews
  • 2 likes

reasonable price and good quality clothings

published

Fast delivery, only takes around 2 weeks. Verity items of clothing, most of them are pretty good quality with reasonable price. Can easily find what I am looking for. Good overall.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
See all answers
Clothing Shops & Brands

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Return Refund does not exist!

published

100% refund guarantee is all a lie! No response to several emails about my refund for my purchase, absolutely pathetic.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Product AppearanceNot as advertised
See all answers

No returns

published

My products (two tops and trousers) were so disappointing - advertised as cotton blend but felt like 100% polyester - cheap shiny sort of material which i would never wear. Tried to contact the company several times to organise a return (as advertised 100% refund guarantee!) but no response. Complete rip-off.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingVery small
Product AppearanceNot as advertised
See all answers

Nice and fast order

published

I order last week got it so quickly very happy with product and reasonable price and nice quality and happy

Product Quality
Shipping
Incentivised ReviewNo
SizingTrue to size
Product AppearanceAs advertised
See all answers

Great shipping, medium quality clothes at good value for price

published

They estimated that it would be 20 days for my product, but it was actually under a week, and the quality of clothes is good for the low prices. If you find issues with sizing, I recommend looking at the measurement, which I think is better than XS, S, etc. I am the person who never has issues with sizing, as a tall XS/S. I really recommend it, but I’ve heard returns are horrendous so know what you’re buying.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
See all answers
Girls solid tracks

Girls solid tracksHunter Region, NSW

Wrong size in a kid size.

published

I bought a pair of shorts that were supposed to be an adult size shorts and it came in today and soon as I opened the package up. It was a size 8 In a kids shorts and It didn’t seemed like the size was the right one for me because it looked smaller than I thought it was and I knew that wasn’t my size shorts. It could’ve been a bit more accurate about what sizes you give to people instead of giving others the confusion of what sizes they’re and make it a little easier to figure out.

Product Quality
Shipping
Return Claim MadeYes
SizingVery small
Product AppearanceNot as advertised
See all answers

The reviewer stated that an incentive was offered for this review

Page 1 of 39

Questions & Answers

Bina puri

Bina puriasked

Hi , my parcel returned back to the sender
How will i get it back?

1 answer
Hannah B.
Hannah B.

It was undeliverable if returned to sender so it might have been a mistake with the delivery address? I’d double check your receipt details and contact customer service or your delivery service. Haven’t had this happen to me so I’m not much help, sorry!

Mia M.

Mia M.asked

Are clothing sizes in au size?

No answers
Riya

Riyaasked

it does ask for your credit card details and im abt to pay 60 dollars, so pleaseee tell me if its a scam or not

1 answer
Stacey L
Stacey L

Not a scam honestly I have bought all my maternity wear from here and I will buy all my clothes from here afterwards also I am happy with sizing and quality of clothes and I have spent roughly $350 on around 20+ items of clothes and their maternity jeans are no lie so comfortable and better than mu jeans West jeans for a quarter of the price. I was sketchy at first too so I get It.

Get an answer from our members and SHEIN representatives

Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $45.00
Mens / Womens ClothingMens and Womens
Labels Sold Own Label
Buy Now, Pay Later OptionsNone
Clothing TypeChildren, Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear

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