Ordered a couple of dresses a top and a kimono
The kimono was the only thing I kept. The dresses where way to small and the top same to small I emailed them to return the items which I did the next day I keep emailing them just the same answer they reckon they havent received the items as yet the items where sent back on the 26th November 2019
I wont be ordering anything else from this company again
I will be taking this further
- Verified customer
My order has disappeared
I ordered during Black Friday and after few days my order just disappeared from my shein account like I have never ordered anything. And without order number I cannot get refund. Never order again with them
The reviewer stated that an incentive was offered for this review
All the items I bought were made of a material akin to a shower curtain. Very shocked and disappointed at the poor quality of material used. Not suitable for the Australian climate!
Absolutely Ridiculous Processing Time
I made my order on the 1st of December and until this day (its the 10th) my order is still processing? My payment was confirmed and all but I have not received a confirmation email. Its been 10 days and it hasnt even been shipped yet which seems absolutely ridiculous.
Terrible contact, refund, delivery processes
Ordering is fine until you need to get a refund
The contact processes don't allow you to submit a ticket or chat when you enter in that you are asking about a refund that you haven't received, weeks after they emailed you saying that it was paid - the contact methods just do not work and when it comes to refunds - I can't help but wonder if this is intentional. There is no way of finding out how refund they are supposedly sending - this plus the unworkable contacts make me very suspicious of this company
The website is horrible - it is compl...icated - way too many menu items that still do not give you the details or information that you need The delivery of items is another problem - tracking is vague, no proper details, the courier doesn't wait for me to get to the door after they have rung the doorbell - he leaves immediately and takes the parcel with him - with no advice left about how I can get my item. I can never make sure that I am home to receive the item, because I never know when the item is coming, because the tracking is so vague and it is infuriating. It states that the parcel has landed in the city, but then there is no further information, and the courier may not turn up at your doorstep until 1-2 weeks later, and no notification that the courier will be coming. Then trying to find the item after it has been taken is near impossible For these reasons, although I like some of the clothes, I am very distrusting of shopping at Shein again.
what you see in what you get!!!
The app is super easy to navigate and items stays in cart for ages... absolutely love the website and app.
the clothing is very accurate true to size. The shipping is ridiculously fast. AfterPay is now available... what more could one ask for!!!
Shipping takes too long
I have placed an order on the 22nd of November and I still havent recieved my order. The tracking says it has arrived in melbourne on the 1 of dec and now its saying its still in transit from hong kong. Im very disappointed with the delivery. I hope to get them soon and fingers crossed I wouldnt have to return any items as I have read bad reviews regarding quality and fittings.
Recieved items which were faulty and poor quality and had to send back for a refund and still nothing almost 2 weeks later. I have reached out to the team and nothing. It is terrible that they are happy to take payment so quickly but returning funds is almost impossible. First and only time I will ever use this site. It is frustrating to have paid for items I don't have.
Having a nightmare shopping with Shein!!
I recently ordered three dress which were on black Friday sale two of the dresses were out of stock and only one was available after the order was placed. I asked for a replacement for the two dresses but it seems that whatever I order for the replacement is also out of stock . After a lot of email exchange I got one of the dress replace but it was replaced with the already available stock without my consent and already shipped with my other items. I am now waiting for my original in stock order and refund for the other dress to my account. I...know its quite confusing but for me its been a toll on frustration, its has been ongoing since a week and there is no output and I am just running in a loop with the customer service. It has been a online shopping nightmare for me!!! ORDER#CAY93955!!
Different Sizes in Set!!
Dissapointed with all of my sets that I have purchased from Shein especially one in particular where the sizes don't even match they are 2 sizes different from eachother. Have been in contact with them about my situation where they told me that they had informed the warehouse to send the correct size only for me to follow up 2 weeks after that just to be told that they had sent me an email stating that it's out of stock which is a complete lie as I hadn't received any other email besides them telling me that I was going to receive my item.
Awful first shopping experience
After placing an order over 2 weeks ago I only found out after enquiring that half my items were not in stock. There was no notification stating that my order has been delayed or that there were items unavailable in my order. I had to contact them to find out what was happening. They blamed it on black friday/cyber monday sales, which were literally 2 weeks after i'd place my order, so absolutely no excuse.
In addition to this, after asking for the a complete cancellation of the order and a full refund, as i no longer required the purchased ite...
Delivery tracking is impossible
Order number KKK92964 order was placed last week Wednesday have been closely tracking as I DESPERATELY need the items before Friday that I planned ahead was advised by email that it was being delivered by Toll and when I put the tracking number it didnt exist! Please send me my items service from ASOS and even Boohoo have been a better experience.
Perfect. Waiting for one more item.
Shein has been great, shipping ID helped me track parcel. Felt like a little girl opening up her presents when box arrived. Order PZA87191. One item returned and refunded as it must not have been in stock. It took a while online to show refund as it was showing as if it was a second order waiting to be shipped for a while.
The quality of my items are better than expected and yes, alot of items are quite sheer so wear something underneath.
I had a large order, and guess what, I'm ordering again.
Washed some items and they are fine. Cold gentle...
Worse customer service ever
Worse customer service ever
Shein has ok quality of products. But! Omg! Please disregard all the positive feedback because they have not given back their items for exchange or refund! Shein will make your life hell. My parcel has missed 4 items. I ordered 41 items and 3 times I raised chat tickets and 3 times they tell me the same thing " looks like it was dispatched from our warehouse, we need to investigate" they never reply to you or follow up with you. And they will ask you to send the pic of whole order? Is that mean they want me to send t...
Really pleasantly surprised!
After reading the reviews on-line and after I had placed my order, I was really nervous.
I ordered 4 dresses just last week and everything arrived today!
Okay, so, some of the fabrics aren't amazing and the workmanship not great, BUT for the prices paid I am really satisfied with my products and will be able to wear everything well.
The brand seems pretty true to size as I ordered a couple of mediums rather than small as I thought they might be too small but I probably could have gotten away with my normal size - small.
All items were exactly as advertised and I have found the whole experience much, much more pleasurable than many of the reviews led me to believe I would.
I am a young at heart 62 year old woman living in Western Australia.
- Verified customer
Considering the price point it is great!
I made my first order couple weeks ago and I was very satisfied with what I got. The quality is good for the price and reading reviews really helps to estimate whether its wort it, what the sizing and quality is really like and also for additional photos of the material and normal people wearing it.
Shipping was quick. I haven't returned anything yet. Sizes were accurate and clothes looked as expected. The materials are often thinner, blazers and pants are often stripped of features that would make the production more expensive like pockets e...tc. but as mentioned before, for the price I really cannot complain. I just ordered another batch of clothes for my partner too. I'm not giving 5 stars because I don't think it's very transparent for some people who don't read the reviews and expect to see exactly what on picture in quality that equals more expensive brands. I would also find helpful if there was more info about the material and features like pockets, shoulder pads etc from the seller so I wouldn't need to guess. I'm using the app.
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Questions & Answers
Hello! just placed an order: HBK97716. just wondering if its possible to get express shipping as I would love to have the item by the 20th as I have a party :)
My delivery has not left Hong Kong since the 5th of December. Would like to know when my package will arrive or at least be sent off for delivery. Stressed about when it is to arrive as Christmas is coming up and would much appreciate if I could have it before then. Order number is CLB93298
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