Reviewer Photos & Videos
Do not order from these guys
I have been waiting over 4 months for the items I have purchased. They have sent me incorrect items twice and refused to send me my items until I returned the wrong package they sent! Eventually they sent me two out of 4 of my original items but in the wrong size and I had to drive an hour to the depot of their chosen delivery company to pick up the wrong items! The customer service is a joke. I’m now considering this theft and I will be contacting the police re: theft and fraud!
Do not purchase from this company! The stress is not worth it!
Item not delivered
I placed an order on 05th February and it still hasnt been delivered. Tracking number 555927208465.
I have called TOLL and they state they cant find it. Please dont use TOLL to deliver our packages as they are completely incompetent.
This is the first time I have ever used Shein. Cant comment on the quality of the clothes at this point.
Where is my package?
Placed an order for $126 and no tracking or order confirmation
OMG! I am so scared. I wish I had read all the reviews before. I have placed an order for $126 (saved for so many months) today and i have no email confirmation that my order has gone through or when is my order being delivered!!
Dear SHEIN, please dont be a money scraping company. I need to know when my order is being delivered as it is a very big money for me. My order number (thanks fully did a screen capture) is Order
I just hope you deliver the item on time as I have a ceremony on 4 Marc h for which I have placed the order.
Decently pleased with my purchase.
I bought a few items from Shein online store. Delivery was very extremely fast and prompt considering it was shipped from overseas. One thing that I was not pleased with was the quality of the Cami top and tights. Yes I did only pay $18 for those but the quality and finishings should be worth $18. You can get a nice pair of crop top and leggings from target for less than $18. Overall I am pleased with my purchase. Definitely read the item description before you purchase items from Shein.
Horrible Service, Horrible Quality!
The clothes often don’t look like what is depicted . They are cheap knock offs of the pictures. The shipping is slow and unsafe. Returns are a nightmare. Poor customer service.
Please save your money and don’t shop here!
Perfect in every way
I absolutely love SHEIN..... I'm always shopping with them and they have never let me down...I am selective on my choices of purchase and I have been over the moon with the products I receive..I have no hesitation in recommending them and the delivery of my parcels is prompt and with a smile....I have deleted all other online apps and will choose SHEIN now every time so SHEIN keep up the good work and please know that you have a very devoted loyal customer in me.....thankyou...thankyou...thankyou
Absolutely love the clothing.
I must say that I was quite sceptical about ordering it first because I wasn't too sure of the quality, but once we put in our first order and saw that the clothes are actually really good. We placed an even larger order and love everything.
Unfortunately I won't be ordering from Shien again as they choose to use the courier company Fastaway, which has the worst service I have experienced and a quick google search proves I am not alone as they have a 1 star rating and nothing but unhappy reviews. No update on when they will deliver, one pick up location in Port Melbourne, or you can opt to have it delivered in two days time! Usually for an added fee? Crap service.
Refund incorrect amount. Stop stealing my money Shein
I purchased x2 pants. They were so big even though i followed the size chart. I sent it back at my expense and received a SHORT REFUND, now i dont have any products but still have a outstanding balance. How rudeis this shein?
Attached is evidence of my purchase and amounts, evidence of refund which is incorrect and short. So i now owe $9 on afterpay for nothing. No items. No product.
How can you do this to customers?
Look how many times ive vented and voiced myself. Its like they've targeted me and every single purchase is a mission and so pai...
Never had a problem!
I was very sad to read about all of these negative experiences. I have bought and returned multiple items over the years, and have never had a problem with SHEIN. Recently they have added an Australian return address, so it costs just $6.95 to send back items. If ever I've had a problem, someone has emailed me back within 24 hours, but usually more quickly. And the refund has always hit my Paypal account within 24 hours of them receiving my return parcel.
In terms of the quality of the clothing, yes it's hit and miss, but if you take the time...to check the size chart for each item, and read the reviews on each piece, then you get a pretty good idea if you're buying a bargain or a piece of crap. But the general rule is, if it costs you $20 for an evening gown, then I don't think you can complain when the fabric looks cheap. Having said that, I bought a sequined gown for my daughter for $40, and it looks really expensive - it was fully lined and had boning. I will certainly continue buying from them, and I will update the review if things change.
Don't waste ur money,
Poor customer service , no interest when I've told them that my parcel is lost , saying that my parcel is delivered. I've explained them that toll leave me msg to pick up a parcel , but they never give me the location from where. I've call them 3 times , once they give me wrong address saying that they are not sure , but psrcel might be there. Such a waste of time Becouse when I went there they told me that they have never receive parcel on my name . I've contact shein so many times and always same answer "please wait" . Poor poor poor customer service. I didn't spent much money , but I will never spent cent again and hopefully no one else will order from their website.
Don't waste ur time and money ppl .
- Verified customer
Avoid this company it’s a disaster to send anything back
After about 30 emails to try and send items back that do t fit I’m getting annoyed. It says EASY RETURNS. There is nothing easy about returning anything to this company.
I am still trying to correspond imagine what it’s like to get a refund. I’ll make sure it’s sent registered post.
dont get your refund for returns
I returned 2 dresses nearly 5 weeks ago and still have not revieved my refund... shocking company, do not waste your money, delivery also takes forever... no customer service line so no one to speak to
Love this store
The site is easy to navigate, but most importantly for me was the accuracy of their sizing guides for each of the garments.
So refreshing to receive an order and find the items actually exceed expectations
Poor quality and poor customer service never buy anything from this online store. The pics on the website is completely different to the received parcel. Waste of money so avoid
I placed an order on 29/1/20. I have not received an email from them with any tracking information, nor have i received the items. I have emailed them and waiting to hear back but it looks like they are notorious for doing this. I will be contacting PayPal to get my money back!
- ‹ Prev
- Next ›
Questions & Answers
Hey SHEIN just wondering about my order it says Sydney Australia shipment on hold? Wondering if you would be able to give me an update On that I’m just worried that I will not receive it by the 1st of March tracking number is 32887702842 order number is BAC109280.
I request someone from Shein customer service or complaints contact me to discuss my refund!!!
I have posted items back, have tried to contact and nothing and still dont have my money.
I will not give up and have made initial legal inquires. It is not fair to do what Shein does.
I sent items back the day after I received them in the same packaging to Homebush as asked.
I want my money back. I have told everyone I know does online shopping not to buy from Shein.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.