Website makes returns impossible. So misleading and deceptive.
Clothes arent bad at all but the returns process? IMPOSSIBLE. None of the links work to submit a ticket, I cant contact them in any way shape or form so this is what Ive had to resort to. Im hoping someone from shein replies to this so I can return my unwanted items. Im so frustrated by their website and their lack of (non existent) customer service. My order number is YYZ82370.
Where is my order?
I made an order on the 9-10-19 and its stays is still -processing- 4 days later. I have emailed the dispute website and submitted a ticket. I received an email saying that the order is still processing. Im disappointed that there has been still no further processing of my order after 4 days. I was hoping to have my order within 8 days as the shipping states. ZAP82897
- Verified customer
Cheap & nasty return process
Return process way too complicated! I have 3 items to return and dont want to pay the delivery fee on every item separately but looks like this is the only way. Cant get onto their customer service. App is hopeless too... no help available.
I buy regularly from SheIn and am very happy
I have just noticed all the bad reviews. I have been buying for more than 3 years from Shein and all of my items arrive in a timely manner. They are very cheap and quality is above average for the price. It is not worthwhile returning for the cost, but the low prices and good cuts of the clothes are worth it. I am their standard size XS and all of my items fit me. Don't buy if you expect to return for a refund as the cost is too high, but for very well priced items of the latest fashion and some classics I would highly recommend.
Can't get in contact and no email confirmation sent
Need to return items and they wont get back to me. No other way to contact them other than submitting a ticket which is ignored. Says they will get back in 24hrs but it has been several days and no response. I suppose they are hoping the 30 days to return will pass so then I can't make a return.
I'm small, a size 8 so chose the small size but the products are super tight so I can't wear them. Shame to have to put a review to try and get a response. Order number LKA81843
Patience is essential for overseas orders
The chief complaint of most of the reviews is the delay in receiving the items ordered in a timely manner. I always leave 4-5 weeks for delivery as the delay is not always at the original despatch point. Instead, once the parcel arrives at the sorting and clearance centre at Botany New South Wales, it can take up to two weeks for handling, security etc. before the parcel is cleared to the delivery company and eventually reaches the customer.
I have had a number of orders from Shein, and with patience the orders arrive in good condition, and for the price paid in 'as expected' quality.
Quality of products
My experience with delivery has been the same as others, that it is, nobody knocked on the door, but just left the 'Sorry we missed you' note. It was a hassle to find out where to collect the parcel and the promised SMS did not come through. The worst of this experience with Shein is the sub-standard quality of the goods. I ordered two pairs of leggings, both large size. One pair was slightly too big, but wearable, the other was so small it would not fit a child. I would never deal with this company again. Terrible service, terrible clothes.
No Idea where it is...
I got message for 2 times, yesterday and today that they attempted to deliver. I was at home, but really no one called for delivery. I don't mind to pick them up at the newsagent in my area, just no idea how to contact for the information. Here is my tracking number 555922946622
I need my stuffs, please help Thanks
Return process difficulties
For the last 9 days I have been attempting to have the return process information sent to me for a produce that doesn't fit properly.
I have provided all the information asked - Order number, email address, mobile number, copies of emails - and l still do not have the appropriate information on how l return an item.
The process is unnecessarily difficult and very frustrating.
I would not recommend purchasing from Shein given how terrible the return process is and how poor the customer service is.
Not clear info. I do not know where my items are
Apparently the delivery service was not successful since no one was at home. It says alternate delivery point I have no idea what it means, they did not leave any notes on my mailbox. I have been waiting for 12 days already and still do not know where my items are. I am afraid they are lost.
Haven’t received my order
Hi I ordered 5 items that was supposed to be delivered yesterday apparently but I was not home so now I have no idea where it is, whether I’m supposed to pick it up from somewhere or if the delivery person is coming back?It only show me that “alternate delivery points” so I don’t know what that means and what i have to do now to get my stuff.Also my order was divided to two.One still on the way but one shows that”alternate delivery points “
Update of bad review: Items not received and no communication
Original "I ordered a couple items from this website and was provided a tracking number. 10 days later i checked in and it showed my items were delivered but since no one was home they were taken back to the airport. I have been trying to contact Sheln since and not response".
UPDATE: order received. I had to pick it up from a TOLL depot in the end. I would prefer it if SheIn allowed for parcels to be left at the door if that's what the customer wants. Hard to be home for deliveries and a pain to go a collect.
The bras I ordered are really nice and seem to be good quality.
- Verified customer
Okay Quality - Research what you buy!
The online store was easy to navigate and filter with your criteria, with a huge range of styles and types of clothing.
The sizing however is hit and miss, two of the dresses fit me really well and the other is not really true to size. One of the buttons has also been sewed into the side of the dress making it bunch and not sit correctly.
- Verified customer
Bought three items. Charged extra on credit card. Received two items. No refund on the item not received. Cannot get in touch with these people.They’ve said that the transaction is closed, but to date no money has come into my credit card.
- ‹ Prev
- Next ›
Questions & Answers
Hi there, I placed an order on 13 October and need the products by next Friday, 22 October. Is it realistic to expect delivery by then or should I buy them someplace else?
Also, is it possible to pay more for expedited/express shipping? My order is awaiting pick-up/shipment from warehouse.
ORDER #: XXZ83383
Hi, My order number is AHK82598 and the tracking number is 555923247865 and under the tracking area it states that they attempted delivery yesterday and i happen to be home all day and no such thing occurred. Now it states i need pick it up myself, and i have already contacted AusPost and they don't seem to be the carrier, and I have communication from Shein giving me information on who I should contact to sort it out. Please advice
|Category||Online Shops and Clothing|
|Mens / Womens Clothing||Mens and Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||None|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$45.00|
|Clothing Type||Children, Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear|
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.