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Sheridan

Reviews

(14)
(5)
(4)
(20)
(82)
  • Product Quality
    2.0 (39)
  • Return Claim MadeYes (11) · No (39)
  • Shipping
    3.2 (12)
  • Customer Service
    2.2 (12)

Reviewer Photos & Videos

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Isolde Clark

Isolde Clark

  • 2 reviews

Not colourfast

published
Product Quality
Shipping
Meg29

Meg29Metropolitan Adelaide, SA

  • 6 reviews

Terrible service and followup

published

I ordered $100 worth of towels and and had to lug home from the post office a enormous box and found 3 quilt cover paks!!!!! Wouldn't answer the phone for a whole day ....next day 4 calls ( 2 cut off) I have to somehow send this huge box back. The worst company I have ever dealt with and no apology and one of the staff even had the nerve to say the warehouse sent the wrong items is because of Covid9 virus...WHAT!!!!
Now I have to get my refund back somehow

Return Claim MadeYes
Peter

PeterGreater Melbourne (Inner), VIC

Irresponsible

published

Staff members are not allowed to wear gloves during these challenging times as 'it looks scary' and managers don't 'tolerate' the use of hand sanitiser as they 'can't stand the smell of it'?

No words...

Return Claim MadeNo
Store LocationBundoora
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Sabby

SabbySydney, NSW

Sheridan Online What Are you Doing?!

published
Shipping
Return Claim MadeNo
RayG

RayG

  • 4 reviews

Customer service is even more fun when they treat you like an idiot to your face

published

I've had a queen bed for 30+years.

Returning a fitted sheet because it's too big. It was a replacement for one that is also too big. I suggested that, as it was labelled the correct size, there was a labelling or manufacturing error.

It was suggested that maybe I actually had a double bed.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationOutlet store in Surrey Hills
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Margaret

MargaretCanberra

  • 3 reviews

Do not understand what customer service means

published
Return Claim MadeNo
Harrison

HarrisonSydney, NSW

So disappointing

published

Bought sheet set and cover set around 4 months ago. Felt and looked really nice but just barely fit (queen) when new. Now they’ve shrunk and don’t fit well, especially the quilt cover. Really disappointing because I’m going to have to buy new ones sooner than later. Waste of money and wouldn’t recommend.

Product Quality
Shipping
Return Claim MadeNo
kerrie

kerriemelbourne

  • 3 reviews

Sheridan queen sized fitted sheets don't fit my regular Queen mattress

published
Product Quality
Return Claim MadeYes
MegP

MegPSydney

  • 4 reviews

Extremely unhelpful “Customer Support”

published

I placed an order just after Christmas and returned it following their online return process on 3rd January. I am yet to receive my refund. I have been advised that the return process can take up to 30 days, which is fine. However when I asked for an update to my specific return, I am provided with the generic response and my specific questions have been completely ignored. All I want to know is if my returned items have been received and if all is on track to receive the refund. Surely they would have some information given I have returned the items 3 weeks ago.

Product Quality
Return Claim MadeYes
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John777888

John777888Sydney, NSW

  • 4 reviews

China takeover

published

Very sad to see a quality Australian brand promoting cheaply made Chinese products. Sheridan was famous for high quality, durable products, that justified a price premium. There now seems to be little between Sheridan and the other manchester retailers, all selling Made in China, as if it is high quality.

Customer Service
Product Quality
Return Claim MadeNo
rd

rdSouth East Queensland, QLD

  • 5 reviews

disappointed - Made in China not good.

published

Sheridan sheets 400 TC - so flimsy and after reading an earlier review I am not expecting them to last. Never again will I buy "made in China". "Made in Pakistan or India" beat them on all counts.

Return Claim MadeNo
Karen D.

Karen D.Canberra 2600, ACT

Sheridan aint Sheridan anymore

published

My poartner and i have been loyal Sheridan custkmers for over 20 years. When we combined households we purchased 4 300tc sheet sets tk replace our older ones. Each any every one has ripped within 18 months. The fabric is literally falling apart. We gifted tge old ones to our griwn up kids ann they are still going strong. Will never buy Sheridan again

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMultiple stores
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Mouna I.

Mouna I.

  • 2 reviews

Not customer focussed

published

Altona Gate store - ignore customers, rude and act like you're putting them out. They say one thing and the online store says another. Don't even apologise for their mistakes. Theyre good at inundating with emails about sales though to get your business. Unfortunately half star not an option.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationAltona Gate
See all answers
RaK2019

RaK2019South East Queensland, QLD

  • 3 reviews

Shocking delivery service with the Toll.very disappointing.

published

Shocking delivery service with the Toll.very disappointing. The drivers left a note when I called was told to redirect to my work the next day.got an email from a rude lady saying didnt have right address then take 2-3 days from there, still waiting.very frustrating service.

Shipping

The rudest customer service

published

My parcel was sent to my PO Box via Toll. Sheridan mistake. Now try getting that rectified by the outlet customer service person. Firstly she told me to do her job by saying I had to ring toll and change it to my residential address. I informed her only the sender can do this. After another week and three phone calls I finally received my parcel two weeks after paying for it to be sent short 10 km journey. Asked to speak with her supervisor she told me she was in charge which I highly doubt. I have never ever come across a rude woman in customer service like that, in all my dealings with online shopping. It has put me off shopping with Sheridan ever again.

Product Quality
Shipping
Return Claim MadeNo
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Danielle

Danielle

  • 18 reviews

Terrible Quality and Customer Service

published

I purchased a number of towels from the Sheridan Outlet and was dissapointed to find the bath mat already had threads coming loose. This bath mat is a $45 product.

I contacted Sheridan and was asked for photos which I provided. I was advised an assessment could not be made and I would need to return the product to the quality assessment team and the turnaround time would be 4-6 weeks. This timeframe and process is ridiculous.

Sheridan are refusing to own the issue and is making it difficult/inconvenient to rectify the situation.

I won't be purchasing Sheridan products again.

Product Quality
Return Claim MadeYes
unhappy

unhappyPerth, WA

sheets

published

I ordered what I thought was a fitted sheet set . Oh they actually sell one sheet ! . Thats what I got which is totally useless too me . tried to return it through there system, FAIL would not acept the order number

Return Claim MadeYes
Disappointed

DisappointedMelbourne

  • 3 reviews

Hopeless online account

published

Reasonable stores but despite numerous phone calls to Sheridan Customer Service, I and Sheridan staff are still unable to log into my account. Despite this, I still keep receiving emails from Sheridan outlet. Simply not good enough Sheridan!

Product Quality
Return Claim MadeNo
Rahul P.

Rahul P.Lyneham 2602, ACT

  • 4 reviews

Very disappointed at what's happened to Sheridan

published

I don't normally write reviews but had to for a sheet set that I bought online recently from Sheridan. I was very disappointed at the poor quality of the set.

The fabric seemed thin and the stitching was so poorly done that there were loose threads that needed to be trimmed on almost all corners of the sheets.

While I got the set on sale, it was retailing at full price for $350+ from memory and it amazes me how they can expect to charge so much.

I just don't understand wha's become of a company like Sheridan that I used to trust.

Product Quality
Return Claim MadeNo
Archie

ArchiePerth, WA

Just DONT buy CHINESE SHERIDAN

published
Return Claim MadeNo
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Questions & Answers

Becc

Beccasked

Haven't brought Sheridan in years due to cost. However after buying multiple sheet sets in the past couple of years all on sale and all originally over $100 . 5 cotton (2 organic) all sets are crap and have shrunk or got balls on them. Way too thin. Thought I go back to Sheridan who we all knew as the best or so I thought. So where to now. Maybe I should save up to go to Europe seen as Australia only sells crap these days. Europeans don't buy rubbish including the so called Linen made in China. Or is there someone else. Kmart would be on my list but I have a mega queen mattress. Please help????

1 answer
Harrison
Harrison

Try ettitude maybe

Pollyfodder

Pollyfodderasked

Sheridan,

Where are you?
Why are you not in here even ATTEMPTING to defend your brandname?
As one has stated in my review on here, just have a look at all these reviews, SEE how your brandname is 'going to the doghouse'.
Again, don't see anyone in here from Sheridan answering questions or even bothering to take time out to explain themselves...

This is everything one has put in one's review, and sadly, EVEN MORE.

SHAME, SHAME, SHAME.

No answers
Deborah

Deborahasked

500TC sheets.. does anyone have them in the 'Charcoal' colour and what are they like? Feeling them in the packet, the Charcoal do not seem to feel as soft as the 'White' ones..

No answers

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