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Sheridan

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Reviews

Review distribution

5 star
14
4 star
5
3 star
4
2 star
18
1 star
70

The rudest customer service

published

My parcel was sent to my PO Box via Toll. Sheridan mistake. Now try getting that rectified by the outlet customer service person. Firstly she told me to do her job by saying I had to ring toll and change it to my residential address. I informed her only the sender can do this. After another week and three phone calls I finally received my parcel two weeks after paying for it to be sent short 10 km journey. Asked to speak with her supervisor she told me she was in charge which I highly doubt. I have never ever come across a rude woman in customer service like that, in all my dealings with online shopping. It has put me off shopping with Sheridan ever again.

Product Quality
Shipping
Return Claim MadeNo

Danielle

Danielle

  • 12 reviews

Terrible Quality and Customer Service

published

I purchased a number of towels from the Sheridan Outlet and was dissapointed to find the bath mat already had threads coming loose. This bath mat is a $45 product.

I contacted Sheridan and was asked for photos which I provided. I was advised an assessment could not be made and I would need to return the product to the quality assessment team and the turnaround time would be 4-6 weeks. This timeframe and process is ridiculous.

Sheridan are refusing to own the issue and is making it difficult/inconvenient to rectify the situation.

I won't be purchasing Sheridan products again.

Product Quality
Return Claim MadeYes
unhappy

unhappyPerth, WA

sheets

published

I ordered what I thought was a fitted sheet set . Oh they actually sell one sheet ! . Thats what I got which is totally useless too me . tried to return it through there system, FAIL would not acept the order number

Return Claim MadeYes
Disappointed

DisappointedMelbourne

  • 3 reviews

Hopeless online account

published

Reasonable stores but despite numerous phone calls to Sheridan Customer Service, I and Sheridan staff are still unable to log into my account. Despite this, I still keep receiving emails from Sheridan outlet. Simply not good enough Sheridan!

Product Quality
Return Claim MadeNo

Rahul P.

Rahul P.Lyneham 2602, ACT

  • 4 reviews

Very disappointed at what's happened to Sheridan

published

I don't normally write reviews but had to for a sheet set that I bought online recently from Sheridan. I was very disappointed at the poor quality of the set.

The fabric seemed thin and the stitching was so poorly done that there were loose threads that needed to be trimmed on almost all corners of the sheets.

While I got the set on sale, it was retailing at full price for $350+ from memory and it amazes me how they can expect to charge so much.

I just don't understand wha's become of a company like Sheridan that I used to trust.

Product Quality
Return Claim MadeNo

Archie

ArchiePerth, WA

Just DONT buy CHINESE SHERIDAN

published
Return Claim MadeNo

Karen

KarenSouth East Queensland, QLD

  • 5 reviews
  • 3 likes

False Advertising

published

Advertising one price, and when you go to purchase you get a much higher price than advertised. This has happened twice. I went in store and they would not honour it either. Very unprofessional, disappointing and frustrating.

Product Quality
Return Claim MadeNo

Jina

JinaGreater Melbourne (Inner), VIC

  • 3 reviews

Poor quality

published

Not even a year old and very lightly used and this is what happened. I am so disappointed by the poor quality when I paid a decent amount of money for it.

Product Quality
Return Claim MadeNo
onlineshoppersyd

onlineshoppersydAU

  • 3 reviews

Abbotson Linen sheets - terrible quality

published
Product Quality
Return Claim MadeYes
gee

geePRAHRAN

  • 3 reviews

Better off at Kmart

published

We bought a few towels online and were really disappointed with the quality - not soft, fluffy, thick, OR absorbent. That extra price you pay is purely for the tag stating 'Sheridan', as I've had better quality at Kmart. We have also visited the Sheridan store multiple times for linen, blankets, robes, ect, thinking we just chose a bad product. Every single time we have gone, every item in the store has felt like terrible and thin material - nothing soft in the whole place. Won't be bothering shopping there again.

Product Quality
Return Claim MadeNo

Beryl N

Beryl NSouth West, WA

  • 2 reviews

Towels useless dont dry you

published

We were encouraged to buy soft light towels over $100 worth, They are so useless as even after several washes they do not dry you.we are now back using our old towels.For over 80 year olds what a waste of money. Sheridan towels used to be good.

Return Claim MadeNo
Store LocationBunbury West Australia

Mary

MarySydney, NSW

No customer service

published
Return Claim MadeNo

VJM

VJMVictoria

Very poor quality.

published

Poor quality. Wore out quickly & tore. Expensive. Apparently made in China. Would like a refund. will never purhase again! Very disapointed. Sheridan is supposed to be a good brand. Aldi linen sheets third of price and excellent quality.

Product Quality
Return Claim MadeNo
Store LocationWhat's In Beds, Bairnsdale

Garima

Garima

  • 3 reviews

Excellent products

published

I ordered a bath mat and 4 hand towels. The products are great quality and I got great discounts. The texture is soft and skin friendly to use. Really impressed.

Product Quality
Shipping
Return Claim MadeNo

Poor quality

published

I have bought HTC sheets for many years but will no longer do so because of the poor quality. The material wears through so that the sheets tear. Also the stitching on the last two sets of queen fitted sheets has started to come apart after the first two to three uses. They are very overpriced for a poor quality product that is made in China. There are far better quality products available at much more reasonable prices.

Product Quality
Return Claim MadeNo
Jessica H

Jessica HGreater Melbourne (Inner), VIC

  • 3 reviews

Worst Customer Experience

published
Product Quality
Return Claim MadeNo

Ben

BenSydney, NSW

Expensive HTC Sheets Torn After A Year

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationDavid Jones, Market St, Sydney
See all answers

Susieplum

SusieplumPerth, WA

  • 3 reviews
  • Verified customer

Disappointed

published

I have previously loved Sheridan towels, with the Ryan range being my product of choice. I recently purchased 2 sets of Ultra Light Luxury Bath Towels. Very very disappointed with the items. They are very thin and feel almost like something I might purchase at a discount store. They do appear soft however. Unsure if I will purchase Sheridan towels again. My linen cupboard is full of Sheridan and now I am not confident of making further purchases. Unsure what the change in product is. RRP for the set is listed as $89.95!

Product Quality
Return Claim MadeNo

Lee Margaret

Lee MargaretNortheast, VIC

  • 10 reviews
  • 4 likes

Beautiful product, quick.postage

published

Made 4 purchases from Sheridan Outlet online. All items arrived quickly. Ordered Sheets and towel sets. Beautiful quality.
One order was in correct but a phone call to customer service had it corrected quickly and politely. Only complaint is items are not packed nicely; ripped plastic bags or not folded nicely. I did buy discounted items from the Outlet which would atribute to this but that little extra care would have made my purchases perfect.

Product Quality
Shipping
Return Claim MadeNo

Pollyfodder

PollyfodderNorth Queensland, QLD

  • 28 reviews
  • 25 likes
  • Verified customer

Still soft fluffy towels!

published

Beautiful towels!
One remembers growing up rugged and huddled up in these as a pup.

One cannot say enough about these warm fluffy softies.
One loves these 'Luxury Egyptian' and 'Quick Dry Nanospun' bathsheets, (photos below).
One puts them all through the washer and dryer all the time and they are as fresh and fluffy as the day one gets them, one certainly gets what one pays for!

Highly recomended.

  • +1
Product Quality
Return Claim MadeNo

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Questions & Answers

Pollyfodder

Pollyfodderasked

Sheridan,

Where are you?
Why are you not in here even ATTEMPTING to defend your brandname?
As one has stated in my review on here, just have a look at all these reviews, SEE how your brandname is 'going to the doghouse'.
Again, don't see anyone in here from Sheridan answering questions or even bothering to take time out to explain themselves...

This is everything one has put in one's review, and sadly, EVEN MORE.

SHAME, SHAME, SHAME.

No answers

Deborah

Deborahasked

500TC sheets.. does anyone have them in the 'Charcoal' colour and what are they like? Feeling them in the packet, the Charcoal do not seem to feel as soft as the 'White' ones..

No answers

dana

danaasked

What has happened to Sheridan quality? I got Sheridan dooner covers from 1980s still good quality and I still enjoy them ,I have been getting dooner covers in recent times, and the quality is not there anymore , the studs on the bottom don't close,leaving the dooner to come out and unattractive.

1 answer
Bern
Bern

Sheridan used to be made in Australia.
Now they have them made is India or Pakistan and the quality is not the same sadly.
We are all disappointed! The price is still high, but the quality is low! :(


Get an answer from our members and Sheridan representatives

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