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SHERIDAN $10.00 WELCOME VOUCHER is a con.
$10.00 WELCOME VOUCHER never arrived via an email. Customer Service are seemingly uninterested in rectifying the situation. I expected better from SHERIDAN and their Customer Service is less than impressive.
Hotel Sheets - poor washing outcome
Purchased Hotel Sheets about a year ago, was prepared to pay extra for quality and feel. However I have been very disappointed with how the sheets wash up, there is discolouration and fading in creases, the sheets very quickly looked old and worn. I cold wash, delicate washing liquid. I have used Sheridan sheets exclusively for 30 years, first time this has occurred. Perhaps its the dark colour, having paid a premium for the hotel feel I was extremely disappointed, if I had thought about it earlier I would have taken back to the store and asked for an exchange. I will continue to buy at Sheridan.
Linen fitted sheets worn through
I was horrified to find holes in my fitted linen sheets after washing them today. They are only about three years old. I have never had sheets wear through like this before. They are lovely to sleep in but this is the poorest quality I have ever found in a sheet. I have phoned several times and left a message but have yet to hear back. I’ll go into the store and see what can be done to replace the sheet. So disappointing!
I bought a queen size quilt cover set today in flanelette fabric. I regret paying $279 for what is a VERY plain quilt cover. Even the buttons at the end of the quilt were press studs, and not some nice buttons with sewn buttonholes as I was expecting. More disappointingly, the size is all wrong. It’s more like a King than a Queen which means it doesn’t fit well and neatly over the doona (which is a queen size), and so hangs over the mattress flimsily. The only redeeming feature Is the fabric itself which is soft and seems to be of good quality. Let’s see if it remains that way after a few washes. Sheridan, based on my experience and those of others, lift your game if you expect people to pay premium price.
Sheridan Linen sheets
I purchased two sets of king size Sheridan sheet sets about 3 years ago. They cost me quiet a lot. Im by myself and are the only one who uses the sheets. I also bought matching lines king doona cover.
I do not like chemicals and do not use a dryer, ( I dont own one), always cold water on a gentle quick wash cycle. I cant believe I have huge holes in both the fitted sheets. First one fitted sheet produced a hole, so I thought oh bugger thats not good then a month later the other did the same. I have had sheets from Target that I have treated the...
My Abbotson linen sheets have been used for 3 years and they have holes worn in them. This is not what I consider "made to last" which is what Sheridan claim. I have followed their care instructions to the letter. Why do Sheridan not advertise the gsm of their Abbotson linen? The sheets are comfortable but not worth the price paid. I would not buy these again.
I expected better quality. Quilt cover and European pillow covers had no extra detail. Two pieces of fabric sewn together. $350 price for $50 value. I will definitely go back to Target for price and quality.
Ordered from Perth but coming from .....
I ordered from Sheridan Canning Vale, Perth. From Australia Post I got emailed tracking information. My order was sent from Melbourne. So instead of receiving my order within two days of dispatch who knows how long I'll be waiting.
Might as well save some money, order from China and cut out the middle man.
Oder not received. Cannot Contact
Ordered two pillowcases over a month ago. Not received.
Cannot contact them via phone, email or online.
Will need to initiate a chargeback with my credit card company.
Never again will I order from then online. I understand sometime orders go missing etc., but to have no way of contacting them is inexcusable.
Not worth the money!
We recently bought 2 Sheridan bathrobes for the cooler months. Luckily we got them for $50 on sale, normally $160. There is no way on this planet you would pay the full price. They are Terry towelling and not warm at all. Probably ok for summer months or by the pool!
The quality of the Faux throw is bad
I bought a Faux throw 2 weeks ago from the online Sheridan. I received them today, finding the quality is very bad. The fur is very short and looks rough. What's more, the size of throw is wrong. Online, it says the size is 1.3*1.8, but the throw I received is 2*2. It's so huge and heavy that my wash machine can't put it in. I'm so disappointed.
Worst on line store experience ever!!
Ordered throw 3 weeks ago. Was sent tracking number but Australia Post says incorrect number!!! Can't get any help. Service is terrible. Will never order Sheridan again. I have no idea where my throw is!!!
Terrible! Terrible! Terrible!
I ordered $250 worth of bed linen on the 29th of March and it is now the 20th of April and I have yet to receive my order. I didn't receive my tracking number until I had emailed them for the third time and still the tracking number they gave me was 'invalid' and 'could not be found' according to the Australia Post website. I have emailed them several follow up emails regarding this and all i seem to be receiving in response is generic and computer generated that in no way addresses the issues I have bought up. I understand the situation we are...currently in but waiting almost a month for a order that hasn't even arrived yet is appalling given that I have ordered from countless other websites that have arrived almost instantaneously. Definitely do not order from this store!
WHERE IS MY ORDER
I made an order on 29 March 2020 and have not received my full order! The customer service team is ridiculously slow at responding and keeps telling me to check the tracking number! Australian pair has picked up the item 6 days ago and have not done anything with it. I ordered clothes from a Brisbane Online store on Monday and received it today (friday) via Australian post. That’s 4 business days! This is inexcusable that they are not doing anything to follow up!
This company is a scam - not the real Sheridan
Second time I bought from here and NEVER again. Reason - one it is not the real Sheridan and is from overseas you can tell from the below reviews and the app quality of everything. I have been buying Sheridan for years and it’s a totally different product.
Second , no customer service, email unavailable and also calls go to a voicemail.
I expect a full refund and will be going to fair trading
Recently purchased king sized 300 tc percale sheets. Couldn’t wait to put them on bed so washed and dried as per instructions. Truly horrible to sleep on - very rough and scratchy.
A shame, as I have bought these sheets in the past and found them to be perfect. Has Sheridan changed its fabrics and quality’s?
good quality quilt cover - 1200tc Millennia Quilt Cover
Bought one when it's 40% off + 10% off, love it so much. So I bought another one at Myer @50% off.
The only downside is colour.
Only 6 colour options, and majority of them is metallic grey or taupe safari..
I purchased 5 Masterson Sheridan doona covers online from Sheridan after washing the first four matching pillow cases I noticed a tie dyed defect on all of them with total colour loss on some, I thought perhaps I had been clumsy and thrown in some rags used for cleaning that perhaps had bleach on them, deciding to be much more careful with the next batch I made sure I washed just the pillowcase on delicate which automatically washes at 40 degrees, I was horrified to see all the pillowcase had turned orange losing all of their original colour,...customer service informed me that I should only use eucalyptus wool wash delicate at 40 degrees only, I then noticed my sons unwashed doona had patches of colour loss on most corners with no explanation for this customer care asked me if my son used sun screen I have just sent more photos to show the patches are on the bottom corners and nowhere near his face, if I was aware of the fragile nature of this product I would never have purchased them at all, to be fair I have been very happy in the past with my Sheridan products of which I have many, but a wool wash only? on cotton bedding ridiculous
Terrible service and followup
I ordered $100 worth of towels and and had to lug home from the post office a enormous box and found 3 quilt cover paks!!!!! Wouldn't answer the phone for a whole day ....next day 4 calls ( 2 cut off) I have to somehow send this huge box back. The worst company I have ever dealt with and no apology and one of the staff even had the nerve to say the warehouse sent the wrong items is because of Covid9 virus...WHAT!!!!
Now I have to get my refund back somehow
Staff members are not allowed to wear gloves during these challenging times as 'it looks scary' and managers don't 'tolerate' the use of hand sanitiser as they 'can't stand the smell of it'?
Questions & Answers
I placed an order on 29 March and still have not received it. I cannot get thru your customer hotline. Tracking No XTZCTN05432901, your order no. 8301781038. Could someone in your customer support office chase it up and call me on 0407056798. I will not accept Coronavirus or any excuse like that because I sent a package to the UK on 31 March and they have already received it. Thank you - Rosa Nikolareas
My delivery / order incomplete.
missing an item. order #8301776596
Item missing is ALL SEASONS QUILT.
Haven't brought Sheridan in years due to cost. However after buying multiple sheet sets in the past couple of years all on sale and all originally over $100 . 5 cotton (2 organic) all sets are crap and have shrunk or got balls on them. Way too thin. Thought I go back to Sheridan who we all knew as the best or so I thought. So where to now. Maybe I should save up to go to Europe seen as Australia only sells crap these days. Europeans don't buy rubbish including the so called Linen made in China. Or is there someone else. Kmart would be on my list but I have a mega queen mattress. Please help????
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