Shiels

Got a necklace and earings for my wife first time opening one it broke sent an email about it and they class it as aftersales damage. Not that they wouldn't open and broke easier than a thin piece of plastic. Junk quality

Bought several pieces and been happy with all of them, quality is amazing, very satisfied, however my latest purchase, a maisonette ring, not what I expected, nice enough, but not as sparkly as I expected and smaller than I thought, still ok. I'd definitely recommend shiels though Show details ·  1

I have been buying for years now EVERY piece of jewellery I have received have been of excellent quality at very reasonable prices...I would not hesitate to recommend Shiels on-line for quality jewellery, low prices and fast safe delivery every time... Photos are of my recent purchases but I have plenty more items that I value from Shiels... Show details ·  1

So happy with products I love jewellery and let say who doesn't? but I must say excited to show my new purchases. Show details ·  1

Bought A Seiko from there at a supercool price. The staff named Jiyun helped me really well. Show details ·  1

The earings are more beautiful than online, love them. I will definitely purchase more in the future. Show reply

After giving them my old address and messing up the payment, a quick chat with customer service and we were back on track. My watch arrived today and I am completely satisfied. Thank you again to all who helped sort out my mistake. Regards Dawn Westwood QLD Show details ·  1

Tracy at Shiels Innaloo WA was so incredibly professional and helpfull with my watch purchases. I went in for one watch that I had in mind and left with three. Tracy was relaxed and very knowledgeable. She was patient and never rushed me. Tracy answered all of my questions. If she did not readily know the answer to a question, she did… Read more ·  1

research and answered me. We looked at several watches. I will return often. There is no need for me to shop around. We did not haggle. I asked her to give me her best price...and...SHE DID. THAT SIMPLE. EASY PEEZY. As long as Tracy is at Shiels Innaloo, I will be a loyal customer. I am a Costco Executive member and can purchase watches online or at the two local Perth area warehouses at excellent prices. Tracy and Shiels smashed the prices I would have paid at Costco. May I add, Costco Executive members get two percent back up to a maximum rebate of one thousand dollars per year. Again, thank you SO MUCH Tracy of Shiels Innaloo. YOU ARE Da BESTEST. I am VERY HAPPY to be one of your newest clients. Also if you want to see the watches I purchased...have a look at the video. Oohbytheway...in the video I forgot to mention that the Seiko Contura solar perpetual model is accurate to 15 seconds a month and once the time is set, never needs adjusting until Feb 2100. Don't think I am gonna last that long. The dates, day of week and month automatically adjust / update, EVEN IN LEAP YEARS. ALL of the watches I purchased are accurate to 15 seconds per month. Rolex only guarantees accuracy of 2 seconds per day. In closing, if you are in the vicinity of Shiels Innaloo, or within a 3 hour drive of Shiels Innaloo, You will do yourself a favour by visiting Tracy. The savings you will see on your purchase will more than cover the fuel costs to get there. Thank You again Tracy.

Have a Wonder Filled Day!

Paul Marchand.

I decided to return for a 2nd time and I bought a diamond bracelet. However, the bracelet looks dull and there is no certificate to say they are diamonds. Or even pure silver for that matter. It did not look like the brochure: 65% off $349 = $119. This time though delivery was quick. Show details

Took ages to be delivered and then I received it and unwrapped my $600 watch and it's all scratched?? No stick on dial protector that citizen always have on brand new watches so it's evident this was floor stock or used before. The Citizen label can easily be untied and tied back on to make it look new so I'm aware the company have sold me a used… Read more

watch. I'll contact ACCC if I'm not happy with a quick resolution involving full refund or exchange without me paying extra, I'll take the matter far as I have a legal background so they better fix this asap. It looks like they sent me a watch that was floor stock that was maybe used by customers to try on otherwise how the hell is it all scratched? This cost me all my savings and now it's arrived damaged. So I'll update this post once I see what the customer service say. Now I'm going to work with no watch. By the way there's no email, so when fair trading say to put complaint in writing, you use shiels contact form and there's no paper trail and no receipt so you have no evidence of sending anything and no idea if they even received the complaint so the smart thing is - to do the form, screenshot before sending them and send the same message on the FB messenger....then log a complaint with fair trading after they don't respond. Outsmart their dodgy practices.to me this business should be shut down in my view.

Had several issues,but main issue was the product quality and size of diamonds(chips) and gold(no weight to it) used, opposed to what was actually received. Brought on 50% off sale,and price was even further reduced before I had received it.I asked for a phone call but only received an email,which I had already sent item back,as most place want… Read more

you to be happy with your purchuse.As they classed it as resized size they refused to take it back or offer any solution.I now have to pay postage a 3rd time for them to return a ring to me that I believe was falsely advertised.

Terrible experience with Shiels Jewelry. I purchased a watch from them and within a very short time (less then a month)it developed faults while being used normally.Instead of taking responsibility, they kept giving me excuses and hid behind a “report” that wasn’t based on real evidence. The item was clearly faulty, yet they refused to provide a… Read more

proper resolution or honour their guarantee.

Their customer service was dismissive, unhelpful, and made the whole process extremely stressful. I had to chase them constantly just to get basic answers, and they showed zero care for their customers after taking the money.

I would never buy from Shiels again. If you value your time, money, and peace of mind, avoid this store.

I bought a noisy stud and when it arrived it was really tiny. So much smaller than on the site. When I tried to return it, even though it had not been worn,I x told it was non returnable. Not happy at all. Would have bought a larger one but not know I will never purchase from them again. There would be more germs on it with them packing it than what I put on just opening the box and seeing the size and not removing it from the box.

I purchased a silver ring claimed to contain diamonds, both half a carat, with 48 diamonds. I did not receive a certificate of authenticity and warranty. When I contacted customer service, I was informed that the ring sold to me was uncertified diamonds. As a consumer, if that is the case, then what am I receiving if the product is not guaranteed… Read more

diamonds?? I suspect that I have fallen for false advertising during a mid-year sale!

Furthermore, Shiels, your gold ring is not stamped 9K or (375). Can you also explain why this is so?, Are you also claiming that it is 'uncertified 9 carat gold?? This is quite misleading for the consumer.