749 reviews
Shipping was extremely fast. 40mm gold hoop earrings are small light and don’t clip properly. They feel plastic, nothing like my last 40mm hoops. Very disappointed!! They bent into an L shape when trying to clip them. No returns on earrings which seems like a scam. I will never shop here again. $129 down the drain! Show details
Very poor quality and service at SHIELS—faulty earrings and bracelet, delayed repair with no communication, and I even lost the bracelet due to a weak clasp. Not recommended. Show details
Hi Khue, we're sorry to hear about this experience. I have… Read more
Got a necklace and earings for my wife first time opening one it broke sent an email about it and they class it as aftersales damage. Not that they wouldn't open and broke easier than a thin piece of plastic. Junk quality
Hi Brodie, we're sorry to hear this. I have passed your feedback onto management. ^Ellie, Shiels Team
Reviews with attachments
Bought several pieces and been happy with all of them, quality is amazing, very satisfied, however my latest purchase, a maisonette ring, not what I expected, nice enough, but not as sparkly as I expected and smaller than I thought, still ok. I'd definitely recommend shiels though Show details · 1
I have been buying for years now EVERY piece of jewellery I have received have been of excellent quality at very reasonable prices...I would not hesitate to recommend Shiels on-line for quality jewellery, low prices and fast safe delivery every time... Photos are of my recent purchases but I have plenty more items that I value from Shiels... Show details · 1
So happy with products I love jewellery and let say who doesn't? but I must say excited to show my new purchases. Show details · 1
Bought A Seiko from there at a supercool price. The staff named Jiyun helped me really well. Show details · 1
The earings are more beautiful than online, love them. I will definitely purchase more in the future. Show reply
I decided to return for a 2nd time and I bought a diamond bracelet. However, the bracelet looks dull and there is no certificate to say they are diamonds. Or even pure silver for that matter. It did not look like the brochure: 65% off $349 = $119. This time though delivery was quick. Show details
Hi Jem! Thank you for sharing your feedback with us. We'd… Read more
Took ages to be delivered and then I received it and unwrapped my $600 watch and it's all scratched?? No stick on dial protector that citizen always have on brand new watches so it's evident this was floor stock or used before. The Citizen label can easily be untied and tied back on to make it look new so I'm aware the company have sold me a used… Read more
watch. I'll contact ACCC if I'm not happy with a quick resolution involving full refund or exchange without me paying extra, I'll take the matter far as I have a legal background so they better fix this asap. It looks like they sent me a watch that was floor stock that was maybe used by customers to try on otherwise how the hell is it all scratched? This cost me all my savings and now it's arrived damaged. So I'll update this post once I see what the customer service say. Now I'm going to work with no watch. By the way there's no email, so when fair trading say to put complaint in writing, you use shiels contact form and there's no paper trail and no receipt so you have no evidence of sending anything and no idea if they even received the complaint so the smart thing is - to do the form, screenshot before sending them and send the same message on the FB messenger....then log a complaint with fair trading after they don't respond. Outsmart their dodgy practices.to me this business should be shut down in my view.
Had several issues,but main issue was the product quality and size of diamonds(chips) and gold(no weight to it) used, opposed to what was actually received. Brought on 50% off sale,and price was even further reduced before I had received it.I asked for a phone call but only received an email,which I had already sent item back,as most place want… Read more
you to be happy with your purchuse.As they classed it as resized size they refused to take it back or offer any solution.I now have to pay postage a 3rd time for them to return a ring to me that I believe was falsely advertised.
Hi Sharyn, Thank you for getting in touch. Resized rings… Read more (+2 replies)
Terrible experience with Shiels Jewelry. I purchased a watch from them and within a very short time (less then a month)it developed faults while being used normally.Instead of taking responsibility, they kept giving me excuses and hid behind a “report” that wasn’t based on real evidence. The item was clearly faulty, yet they refused to provide a… Read more
proper resolution or honour their guarantee.
Their customer service was dismissive, unhelpful, and made the whole process extremely stressful. I had to chase them constantly just to get basic answers, and they showed zero care for their customers after taking the money.
I would never buy from Shiels again. If you value your time, money, and peace of mind, avoid this store.
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I bought a noisy stud and when it arrived it was really tiny. So much smaller than on the site. When I tried to return it, even though it had not been worn,I x told it was non returnable. Not happy at all. Would have bought a larger one but not know I will never purchase from them again. There would be more germs on it with them packing it than what I put on just opening the box and seeing the size and not removing it from the box.
Hi Don, Thank you for taking the time to share your recent… Read more
I purchased a silver ring claimed to contain diamonds, both half a carat, with 48 diamonds. I did not receive a certificate of authenticity and warranty. When I contacted customer service, I was informed that the ring sold to me was uncertified diamonds. As a consumer, if that is the case, then what am I receiving if the product is not guaranteed… Read more
diamonds?? I suspect that I have fallen for false advertising during a mid-year sale!
Furthermore, Shiels, your gold ring is not stamped 9K or (375). Can you also explain why this is so?, Are you also claiming that it is 'uncertified 9 carat gold?? This is quite misleading for the consumer.
Hi, Thank you for taking the time to share your recent… Read more
Latest follow-ups
On Monday 16/2 I smashed my watch so I went to Shiels Jewellers Edwardstown SA and bought a new one. Two days later the watch was losing time when worn. I returned to the store on Thursday 19/2 as the battery in the new watch was low in charge. Two… Read more · 1
ladies called "Hayat and Nili" assisted me about the problem and after a quick phone call told me I could have a replacement or full refund. Without hesitation I selected another watch even better than the first (same price). This watch worked perfectly and on Friday 20/2 I returned and thanked "Hayat" and she also removed 2 band links as the watch was a bit sloppy on my wrist. She did this without hesitation. I am now extremely happy. Shiel Jewellers you have 2 great assets in "Hayat and Nili". Magnificent customer service.
Follow-up · My new Shiels watch still working like a charm!
Wow that’s a big statement, went into your store tonight to buy a piece of jewellery and was made to feel like a criminal. Wasn’t even allowed to try the bracelet on. And that was after I provided 2 Types of ID and my partner to take his hat off… Read more
because Chermside is classed not safe♀️.
Unreal I’ve tried on way more expensive jewellery and never had I ever been treated like this.
You may need to look at your customer service and perhaps security for your one staff that was in your store.
Follow-up · You need to show ID to try on a bracelet, which I thought was crazy, unsafe apparently Chermside shop is not safe due to what the one staff member said as she was by herself. No I didn’t buy anything
Hi Amy, we're sorry to hear that you had a bad instore… Read more (+1 reply)
I just received the sapphire and diamond earrings that I bought for my own Christmas present and they are absolutely beautiful, small and petite just what I like. Thank you so much Shiels. Show details
Follow-up · I am still buying jewellery from Sheils and I could not be anymore happier than I am. I love it all.
Positive reviews
Dear Manager, I’d love to share how exceptional Kirra’s service was at your Runaway Bay store this morning. She was not only warm and friendly but demonstrated genuine expertise. She took the time to understand what we needed and made the whole experience shopping for my birthday gift feel special. Kirra is an asset to your team. Show details · 1
I had a really good experience in store at westfield Carindale. I bought the wrong earrings on line and they happily changed them in store for me. I had wonderful service. Show details · 1
Anita is always incredibly helpful and knowledgeable. I buy most of my jewellery here and the quality of my pieces is great and often a bargain. Highly recommend Anita and the Strathpine store Show details · 1
Negative reviews
The ring I ordered looked nothing like the pic on the website when it arrived. I sent it back for a refund at my postage expense but they replied sorry you cant as it was a special order?? I just ordered it as standard off their website?. Next theyre saying pay $10.95 and we're sending it back to you. They wouldn't return it untill i paid the… Read more
return postage. BAD SALES PRACTICE!!! AVOID THIS COMPANY AT ALL COSTS!! Looked at google reviews of their company and looks like Im not the only customer thats has a bad experience with their company
Hi Jane, we are sorry that you've had an average… Read more
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Purchased a gift of three bracelets for my friend and manager. Told them about it too and they were all looking forward to it! Almost a week after the purchase Shiels randomly cancels my order on the basis of it being "outsold"?. Customer service was disinterested and dismissive. After I had made the purchase it came back in stock! Horrible experience. Show details
Hi Gloria, we are sorry that you have had a below average… Read more
they are very bad with dispatching order. they will say 4 to 8 business days but that time has nothing to do with the time they will take to dispatch your order. lazy fellows. when you call them to ask about your order, thy are very rude and ask you to cancel your order. don't buy online from this shop if you need your products with in month time. Show details
Hi, we sincerely apologise that you have had a below… Read more (+3 replies)
Recent reviews
good and efficient service. Ordered a cheap replacement watch while my watch was being repaired. Excellent value. Nice clear face, will be using ii everyday as it's clearer than my "good " watch.. I didn't realise you did repairs as well. Should have paid more attention to you site. Will definitely be checking Shiels out before shopping at a local jeweller. Show reply
Both assistants were really friendly, and over the top helpful, efficiently assisting us with ring uprising arrangements, plus purchases. Was a good experience, and will certainly continue using the services of this store. Show details · 1
I used to buy jewellery from here regularly, but not anymore. The items often break after just a couple of days of wearing, and the store refuses to exchange or repair them. It feels like a waste of money and time trying to discuss the issue, especially when the staff are rude and unhelpful. Very disappointing experience.
Hi Kanchi, we're sorry to hear that you feel this way. We… Read more
I would advise everyone to avoid Shiels. I had purchased a gold chain from them which broke at the slightest movement of wearing it. When I approached the store, the manager Danielle initially stated that it would be replaced or repaired. I had a fondness for the chain, so I decided for it to be repaired. I was later informed that their head… Read more
office stated that it was the customer's fault with no grounds, and they would not even entertain repairing it. It was even suggested that I melt down the chain, with no further recourse. This is appalling customer service, not to mention a complete disregard of consumer law, and poor manufacturing design. I will be taking this case to ACCC. Again, do not visit Shiels unless you wish to waste your money for subpar jewellery and far worse customer service.
Hi Sam, we are terribly sorry to hear that you had a bad… Read more
Purchased a diamond pendant and 9ct necklace. Necklace broke on first wear. Shield agrees to assess for damage if we return the chain. Pay for postage and do the return only to be met with more barriers from Shiels. They have offered to replace the product with an inferior product for the same cost or charge us for the same product? Have stated if they repair and return they won’t warranty the product or the repair.
Hi Vicky, we’re sorry you have had a bad experience. We… Read more
Shipment took a while, but not longer than indicated. The tennis bracelet I odered is great quality and good value for the price. Communication was very efficient and so was the return process for another product. Show reply
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Hi Renn, Thank you for your feedback. We're pleased to… Read more