The sales push of Shiels Cannington
Carousel Cannington - the managers push for a sale is absolutely disgusting!!!! When will someone stop her?????? Is she put in there as a fixer of a fledgling business because I'll tell you what this will cone back to bite you Shiels.
Great customer service and jewelry!
The customer service received from Alexandria from the Shiels Online Customer Service team has been second to none. She was super helpful with helping me find the right fit for the ring that I had ordered. Any issues, Alexandria has been on it and has made ordering with Shiels such a pleasure to order from. Keep up the great work! Also their jewelry is on trend and affordable :-)
Best after sales service ever!
I want to thank Alexandra and the Web Team for great after sales service. I was a bit confused about a couple of things and Alexandra was able to explain them to me in a clear & concise manner. I have dealt with Shiels Online Store a few times and have found them to be great. I am very happy with all my purchases and will continue to buy online knowing that the products & after sales service is wonderful.
I ordered a bracelet online yesterday and received an email confirming my order with an expected delivery date of the 19th November. The item was a xmas present I was taking overseas on the 19th. I therefore sent an email to see if delivery could be earlier. I received an immediate response from Alexandra who said she would make my item as urgent so it would arrive earlier. The item arrived this morning !!!! Absolutely brilliant service. Thank you so much
Couldn't be happier
I purchased 4 sterling silver necklaces with a pear shaped cubic zirconia for my bridesmaids as a gift. They arrived 2 days after I placed the order and they are beautiful. I couldnt be more pleased. Thank you!
THANKYOU SO MUCH ALEX <3
I was just on a phona call to Alex who is based in the customer service online webstore department, And I have to honestly say THANKYOU ! I only placed my order last week and I knew the delivery time frame was upto 8 working days and my partners Bday was this Sat, Instead of waiting next week shes processed my order on urgent delivery and it should be here soon thankyou so so so much Alex I appreciate whats youve done I hope you have alovely weelend :) xx
Takes your money without giving you any product :)
I ordered a watch off their website on 13/10/19 and initially was told that the expected shipping date would be 23/10/19. I frequently shop online and this is the first time I've been told that my order would be shipped 10 days after making payment. I did not give this much thought at the time, but as I'm sitting here eagerly awaiting news of my watch being shipped... nothing. Until yesterday morning when I received an email stating in bold that my order has been "updated with a status of processing" which I took to mean that they would process...my order, and ship my watch out soon. I then read the email more closely tonight, and in smaller writing said, "stock allocation has been exhausted... able to offer online store credit or refund." Why on Earth would I want store credit from this place after they've taken my money and given me nothing, then sends me misleading emails regarding my purchase. Horrible shopping experience, never returning.
Excellent Customer Service - Carillon Store
Excellent customer service by Jessica at the Carillon store.
I came in looking for a specific product and she promptly took me to the product location.
I was expecting to pay full price but at the register I was advised it was in fact on sale which was a lovely surprise. Jessica then offered the show me the accompanying jewellery to make it a set which was also on sale. I ended up walking away very happy with more than I planned for less than I originally intended to spend. Jessica was extremely polite and knowledgeable. She didn't rush me or force products on me that I wasn't interested in. A very pleasant experience overall. Thanks Jessica!
Excellent customer service from Vanessa. Product is great
My second time to buy online. First was earring and last week was two necklaces that were on sale which were really beautiful. Satisfied with the product.
I've called online number to follow up my order and Vanessa took care of my query. She is so lovely and has an excellent customer service. You can tell her from her voice she's willing to assist. She's very lovely and kind.
Engagemtnt ring issues
Took my engagement ring in to get resized. Was told it couldnt be resized to the size i needed after telling my partner it could and it was the last ring made so they couldnt order me a new one. I was told i couldn't have a refund but no refund policy was displayed in the store! I asked for the number to head office to be told "they will tell you the same thing" then i had the ring sent off to have more white gold soldered into it to fit me. Got the ring back and it was still too big as the lady didnt explain to me that the oval shape will leav...e a gap even if its my size. Had to get it sent off for a second time being told it would cost me $200 even though it didnt cost anything the first time. I got told it would be ready by the 8th of october, its now the 10th and i keep getting told "we will call you back" with no phone call. I am furious at the customer service that has been provided. Absolutely disgusting i am so dissappointed i just want my ring.
Disgusting service from manager and staff.
Price was okay, range, could have been better. Why have one of an item? As you miss out on sales, as you did with me. Service was absolutely disgusting. You literally rushed me out the door, and , I was horrified when the bracelet was ripped of my hand and sold in front of me, when I was already arranging a purchase of the bracelet. I will be urging family and friends to avoid the Joondalup store where it happened. Most unprofessional behaviour I have seen in a long time.
very nice purchase experience, trust me it's worry less
I was initially unconfident buying from online, so I chose Graham which has physical stores in shopping centres. I changed mind several times with my orders, which I think myself a very difficult customer!!! you know it's hard choice when exposing to heaps of treasures ^.^, but Vanessa and her colleagues are very very patient!!! They helped me with the process, they are so so so nice and lovely! The two pieces I purchased are so gorgeous, they look even nicer than on the photo. The delivery was less than a day!!! cannot believe it!! They are of very good price. I am very satisfied with the experience and I recommend, purchasing at home, while you can look carefully and consider at your convenience!!
Beautiful rings. Very quick service. Highly recommend.
These 3 rings are gorgeous love them.
Pricing is reasonable. However you have to pay more for sizing. Maybe have more sizes available to lower cost. Speedy delivery. Happy to shop again.
Thrilled with purchase
I recently purchased a gold alphabet charm with a diamond for my granddaughter's 1st birthday. I received it within a week and was very happy with my purchase. Very good company to deal with it.
Went above and beyond to appease us
We had a wonderful experience choosing our engagement rings from Morley store in May. Collette was fantastic with her upfront and personable approach, she was very genuine in meeting our preferences and budget. We were excited to return to the store again in July to pick out our wedding rings using VIP vouchers. Unfortunately we got a junior salesperson who processed the transaction (swiped our card) PRIOR to telling us there could be an issue resizing our ring so it would need to be sent for a quote to determine if resizing or shanking was bes...t, which could take up to 2 weeks and be an additional $200. If we had of known the ring could have issues being resized then we would’ve chosen another ring before paying for it. The next morning we returned to the store to try to stop the process and swap it for a thicker ring, but were told even though the ring hadn’t physically been sent off yet it had already been entered in the system so it would just be a waiting game for the quote. We returned later the same night to be told again by another salesperson that we couldn’t intervene the process or get a refund/swap or have the store manager authorise this due to the value of the ring, it just had to go through the quote process. 2 weeks later we got the call saying our resized ring was ready for collection... even though we were waiting for a quote before proceeding! In short we dealt directly with the store manager Trish to find a solution as we didn’t want to proceed with the resized ring when we had tried to stop the process twice and were awaiting a quote not a resized ring. Trish was fantastic in offering a resolution. She went above and beyond to keep us happy, sorting the facts and explaining how/why the situation occurred, keeping us informed, along with offering another ring to be custom made with a quick turn around, at the same price as the initial ring minus the care plan. She expedited delivery 1.5 weeks earlier than initially advised. We are in love with our rings and are extremely happy with the 5 star service received from Trish and Collette. They were both very helpful and accommodating in price matching an expensive watch as well. Lesson learnt if you find a good salesperson stick with them, and if you aren’t satisfied with a process make sure to escalate and speak to the store manager directly. During the initial debacle we were sceptical after reading the reviews here, but after receiving such an outstanding resolution and personalised service we will definitely go back to Morley Shiels for any anniversaries or special occasions
Online system will not work
Have been trying for 4 days to buy items online, but they will not add to cart. System is completely broken cannot even message them via online. Phoned the company and was told they would get back to me, never did. I am assuming Shiels does not need sales. Will move onto Prouds
I came into the store to browse for gold earrings and was not greeted by any of the employees. Instead I hear and see an older employee angrily shouting at two younger employees that she’s the manager and she was the real person in charge, not another colleague (didn’t quite catch their names). This carried on for another five minutes or so. One of the young employees eventually noticed that I was in store, greeting me and apologizing for the scene. The other two stepped inside the back office and the girl serving me was doing her best to remai...n calm and helpful as I asked to see some of the earrings. If the young girl had been distraught or upset, she did not show it and continued to profusely apologize for earlier incident. I don’t usually do reviews– nevertheless negative– but as manager myself, this display was extremely unprofessional and should not be carried out in public for costumers to hear or see. Regardless of whether the store seemed empty at the time or not, any problems with employees should be communicated off the floor.
Not what you pay for
Brought a diamond pendant and chain for my wife and have since been told is not a diamond and should get a certificate of authenticity if it has real diamonds but didn't get that don't recommend buying here
Excellent service thank you Grace Alvaro
Excellent treatment by all staff especially Grace Alvaro. She has a vast knowledge of diamonds with her years of experience. I felt really great purchasing pink diamonds from her. I think shes amazing and more jewelry stores need staff like Grace who really knows and understands the customer. The store manager was awesome too..thanks to both Deepali and Grace. WELL DONE Shields Westfield carousel branch
- Physical store
- Verified customer
Big thanks to grace
I went into the carousel store today to purchase a wedding band each for me and my partner and was absolutely blown away with the service. Grace the diamond specialist went above and beyond to help me. Taking her time with me and answering all my questions, I was in the store for over an hour and didn't feel rushed to make a decision at all. She explained everything thoroughly and wasn't at all pushy like some other stores I've been to. In response to the other comment below regarding wait times. If it weren't for the diamond specialist taking her time with me and giving me her undivided attention, I wouldn't have found the perfect rings. Sometimes things are worth the wait.
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Questions & Answers
How long should a online order be in “processing” status for? It’s been nearly 15 working days
Hi there, thank you for contacting us, if you could please help us with your order number, we were be able to advise you better on your order status, could you please email us at firstname.lastname@example.org?
I purchased a wedding ring back in 2015 and one of the diamonds fell out about a year ago (sounds like I shouldn't be surprised by the other stories..). We purchased the lifetime professional care plan but it doesn't include loss of stones. How much is this going to set me back to replace just one stone? (It was a FLAWLESS CUT TW=25-29PT Wedding Band) SKU27250115. The North Lakes store purchase was made at is no longer there.
I bought diamond earrings today for my daughters birthday. When I got them home away from the lights they weren't as I imagined and I fear my daughter won't like them. I was very disappointed with my purchase.
I haven't removed them from the box. What are my chances of a full refund.?
Unfortunately our instore policy states that we can only exchange the item and not refund. Is there anything else your daughter might like? Which store did you purchase the earrings from? We could arrange something at another store if you were interested in having a look?
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