Shine & Perfection Cleaning Co.

Really wanted to be happy with this business. Sadly, we tried them three times giving them the benefit of the doubt. The first girl was great, the second two didn’t finish the Job. She kindly gave me a partial credit after the second girl didn’t… Read more

finish the job, but even with that it still wasn’t worth the money. $138 per hour & I came home only have to finish it myself. Communication was good if it suited her, took weeks to get back to me to book in after she cancelled, then I was blocked from their page when I said I wasn’t happy so no need to follow up as we wouldn’t book again. Which explains why they only have 5 star reviews on social media. They block anyone who hints at anything less. I’m in shock at how poor the whole experience has been.

Leanne did an incredible job of cleaning our old farm house. Everything sparkled Cherry was so pleasant to deal with in arranging our monthly clean and would highly recommend her to anyone looking for a cleaner in the Landsborough / Beerwah / Maleny area

I was sadly disappointed with Shine & Perfection Cleaning Co. and that’s me being generous. This was my first time booking a deep clean, specifically their boldly named “Mother of All Cleans” package. Spoiler alert: if this is the mother, she definitely left the kids to raise themselves. Metaphorically speaking of course. My booking was moved… Read more

due to the allocated cleaner having a personal emergency (understandable). Unfortunately, the same cleaner returned and delivered a job that could best be described as enthusiastically incomplete. Skirting boards untouched, obvious wall marks ignored, kitchen drawer fronts skipped entirely, dust still sitting in corners, no fan wipe down and the mop clearly just waved at some areas from across the room.

Speaking of the mop, unless it came straight from a swamp, it definitely wasn’t sanitised. The floors were left with a distinct mildewy aroma, which really added a new sensory layer no one asked for.

This was clearly a rushed job. How do I know? The cleaner left her spray bottle behind. Nothing screams “quality workmanship” like abandoning your tools mid-escape.

I contacted [Name Removed] and provided photos (because unfortunately, imagination wasn’t required). [Name Removed] was apologetic, acknowledged the cleaner [Name Removed] more training, and offered to personally re-clean the home — but only using the standard package. Not ideal, but fine. We booked it in. [Name Removed] contacted us stating she had a migrane and asked to rebook… i reluctantly agreed to her next available in 2 weeks.

The day before the re-clean, [Name Removed] messaged saying she was unwell and overwhelmed with bookings, so she had to cancel and would reschedule once she felt better. Fair enough… except two days later she was advertising same-week availability online. Curious.

That was back in early November 2025. It’s now January 2026. I think it’s safe to say the follow-up clean is as mythical as the “Mother of All Cleans” itself.

After the excuses, inconsistencies, and overall poor quality, I decided not to chase it further. The grand result? $425 down the drain, more cleaning for me to do, and a complimentary bottle of disinfectant spray which, ironically, was the cleanest thing in the house.

I really wish I didn’t have to write this review, as I know small businesses can do it tough and deserve a second chance. But the excuses and events that unfolded for an initial clean and then the owner promising to do a reclean, then ghosting me is unacceptable.

Please do your homework before booking a cleaning service. Read reviews (including the many similar ones under this business). I do not recommend this company and genuinely hope you don’t make the same mistake I did.

Paid for a bond clean. She forgot her mop. Refused to come back to finish the job. Real estate outlined a list of things to complete. Refused to come back and finish. Blocked me. Removed my posts from Facebook. Terrible!

Excellent clean done! Booked in the mother of all cleans and was not disappointed. Thank you shine and perfection cleaning co, will be recommending to everyone I know!

We have used Cherry and her amazing team for over a year now and every clean has been amazing! They are responsive, thorough and super flexible if we need to change days etc We have tried so many cleaners in the past and all were unreliable and not worth the pain even if cheap- cheap for a reason!! Would recommend Cherry 100%

Like many others i now believe that this company is out to [Content Removed] new customers. Do not pay upfront if you are tempted to engage their services. If you are tempted my advice is to think twice. Cancelled on my clean twice. Asked for a refund to which is was promised within 5 business days- even though stated in their published terms… Read more

and conditions that a refund will be processed.

Eventually, about six weeks later got $300 back still owed $225 8 weeks later.

Referred to Trading Standards and talking with QPS.

I hired a bond clean from Shine & Perfection Cleaning Co for a bond clean after sending photos of the property and agreeing on a fixed price. A deposit was requested several weeks in advance, which I paid. The remaining balance was then requested the day before the clean and was also paid. [Name Removed] asked me to drop my keys to her letterbox… Read more

as I wouldn’t be present during the clean. On the scheduled day, she advised she needed to reschedule to the following day due to a migraine.

When she arrived the next day, she sent photos and advised she wanted an additional $250 on top of the agreed price, stating the property was in “extremely poor condition.” This was despite the fixed price already being agreed upon based on photos provided beforehand.

[Name Removed] repeatedly claimed there were “pubic hairs everywhere.” For clarity, the unit had recently had furniture removed by removalists, and any hair present would have been normal body or beard hair that came out from under furniture or the couch during removal. I did not vacuum immediately after the removalists left, as I had booked a bond clean specifically for that day and expected this to be handled as part of the service.

I explained that I could not afford the additional amount immediately and asked for a refund so I could arrange another cleaner. [Name Removed] refused, stating she had already been on site for several hours. She advised that if I could not pay the extra amount while she was there, she would leave out the bathroom and laundry.

Despite disputing the price change, I attempted to organise the funds because I urgently needed the bond clean completed. When I messaged asking if she was still on site, she advised she had already left and that the bathroom and laundry were not done.

The following morning, I received multiple aggressive messages claiming she had not been paid. The transfer had been made on a Saturday evening and was still pending at that time.

When I returned to the apartment, I found multiple agreed areas had not been completed, including areas outside the bathroom and laundry. These included the inside of the microwave, which had only been cleaned on the outside, the inside of kitchen cupboards, bedroom window sills where the blind had not even been lifted, blu-tac residue still on the living room wall from a poster, and areas at the back of the property that appeared untouched.

I arranged a walkthrough with my property manager, who confirmed several areas were missed. Photos were taken, and the agency arranged their preferred cleaner to rectify and redo the work.

Due to the incomplete service and escalating behaviour, I disputed the pending payment with the bank. After this, I received further abusive messages and began receiving calls and texts from unknown numbers accusing me of scamming.

I then discovered [Name Removed] had posted my full name, phone number, and accusations across Facebook, TikTok, and other social media platforms, encouraging others to contact and harass me. I have repeatedly requested that contact cease.

Not only was the job not completed as agreed, the price was changed after arrival, a refund was refused, and the situation escalated into online harassment. This experience was extremely distressing and unprofessional.

I would strongly caution others to ensure all pricing is locked in writing and that the full scope of work is clearly confirmed before booking.

Silly me to pay $375 upfront before the job started, which I understand is required as per your contract. I didn't receive a message from the cleaner or the owner beforehand that the floors would not be completed due to the vacuum being broken on the day. which means that the floors/carpet was not vacuumed. When I came home, I also noticed that… Read more

some of the glass inside the house hadn’t been cleaned, and the windowsill wasn’t completed either — both of which are included in the scope outlined in their contract for that price. Offering a $30 refund isn’t appropriate, as multiple items included in the service were not completed. trying to understand how this is my issues, when you trust the cleaning company to do this.

Warning [Content Removed] alert, this company will ask for payment up front and then keep your payment for an extended period, eventually refund but take a deposit claiming that it’s in their terms and conditions. Even though they cancelled the job not me . Do not book and definitely do NOT pay a cent upfront . I did read the reviews before… Read more

booking but this chick can talk her way out of anything and I was [Content Removed] into thinking the reviews were just “ Karen’s “ please take all the negative reviews seriously. This business owner spends more time on social media promoting her [Content Removed] than actually cleaning peoples houses !

Two incredible cleans now! One house sale clean and mother of all cleans. Honestly, my expectations were exceeded and both cleans I can easily highly recommend. I will be honest, it's hard to trust someone in your house and in this day, paying a deposit and full payment before service complete but I can easily recommend and vouch for this company.… Read more

They went above and beyond, personal and attention to detail was noticeable as soon as we returned home. Extra touches we didn't expect! Beds made, clothes folded! Honestly highly recommend and will book again!

Avoid! The most unprofessional cleaning service by far! Posts videos online complaining about customers and calling people names. Very unprofessional and hostile.

Feel free to share if you feel called... My disappointing experience with Shine & Perfection Cleaning Co https://www.facebook.com/153565984513653/ I’m sharing this as a factual record of events. Everything here is backed by screenshots and receipts. • 25 August, 11:44 AM – I contacted Shine & Perfection Cleaning Co. asking about a deep clean… Read more

before my daughter’s chemotherapy. I was told payment was required the same day as the clean. • 25 August, 1:15 PM – I booked the “Mother of Cleans” package. This also included cleaning the walls and surfaces in my daughter’s bedroom due to her starting chemotherapy. I was very clear about the chemo and the immune-compromised nature of my daughter and our home. • 25 August, later that day – I was asked for a $100 deposit to secure the date (4 September). I paid and sent confirmation. • 3 September – I was reminded that the balance of $660 was due. I paid this, making my total paid $760. • 3 September, 9:38 PM – The night before the clean, I was told the business owner’s son had vomited. Given my daughter’s compromised immune system, I replied that I could not risk exposure and asked for a refund. I was told: “Please send details and I’ll get that refunded first thing in the morning.” There had also never been any mention of alternative staff being available the next day. • 4 September, 7:19 AM – I was offered a different worker, but by that time I was already completely overwhelmed trying to get my house cleaned on my own. I had started the big clean myself the night before when I got the notice of cancellation, using my own last energy to get it done. I no longer needed the service and confirmed I just wanted a refund. • 10 September – the business page posted publicly about being on holiday in Darwin, while I was still waiting on a refund. • 11 September – Having received no refund, I followed up. That evening I was told: “I owe you a refund of $660. As agreed when you booked, the $100 deposit is non-refundable… I will return $330 by Monday (15th) and the remaining $330 by Friday (19th).” This was the first mention of a “non-refundable deposit.” It had not been stated on the flyer or in our earlier messages. • 11 September onward – The story kept changing. At one point I was told my money had been spent on bills. At another point I was told rescheduling was the only option. At another point I was told deposits are never refunded. • 15 September - no payment was made • 16 September – I reached out again, and she said it would be paid on Thursday 18/9 • 13 days later – I was still chasing repayment. The latest message yesterday was told: “You will be paid on Thursday “

Not only did I not get the clean I needed prior to chemo starting (and have to do it myself), I have also had to chase up a refund which has still not been paid, and she keeps telling me different dates, but no monies have been paid. She NEVER mentioned a non-refundable deposit, asked me to check her page for any terms and conditions, or had me sign a contract. She promised a refund multiple times but 2 weeks later it's still not paid back. And has now introduced the concept of a non-refundable deposit. I can understand that being a small business owner is tough, but in this case it was completely out of my control that her son was sick. Our family is already extremely distressed due to chemo and complex medical conditions, and she hasn’t paid back our money yet. You can make up your own mind.

BOND CLEAN FAILED I hired this bond cleaner to meet the real estate’s requirements. I paid in full, but the clean was not to the required standard. Both I and the real estate noticed multiple areas that had been missed. When I approached her about it, she told me, “Don’t stress” — which left me feeling dismissed and not heard. She stated “all… Read more

works guaranteed”, but then started to claim that “the light fixture are just too hard”, blinds she won’t do, this she won’t touch.. etc.

My neighbour told me she was in and out in a couple of hours - for a 3 bedroom, 2 bath.

When the real estate requested she return to fix the missed cleaning, which she had offered, she claimed those parts “couldn’t be cleaned” and “the place is just old”.

But some areas clearly hadn’t been attended to. Despite paying for a professional service, I ended up doing significant cleaning myself after her.

When I voiced my concerns, she became defensive saying “I usually don’t deal with clients like this”.

This experience was time-consuming, emotionally draining, and financially stressful — leaving me literally in tears!

I do NOT recommend Shine and Perfection for any cleaning.

WARNING: Do not use Shine & Perfection Co! I was scammed out of $900 for our bond cleaning services. Unfortunately, I'm not alone - many others have shared similar experiences. She's also aggressive and threatening when confronted. If you've had a bad experience, let's connect and take action.

recently booked for a full bond clean, and I couldn’t be happier with the results! From start to finish, the team was professional, reliable, and incredibly thorough. They left the entire property spotless – every corner, surface, and skirting board was gleaming. Even the real estate agent was impressed and had no issues returning our full bond. … Read more

Communication was clear, the cleaners arrived on time, and they went above and beyond, even tackling tough areas like the oven and carpets to perfection. I also really appreciated their 7-day guarantee – it gave me complete peace of mind.

If you want a stress-free bond clean done right the first time, I highly recommend this service. Worth every cent!

I had the unfortunate experience of hiring Shine and Perfection Cleaning to clean my property before my daughter's 30th party and I can't recommend them based on my experience. The issue came when the day of my booking arrived. I had organised to work from home in order to be there when her staff member arrived. I was unfortunately contacted by… Read more

[Name Removed] to say her staff member was 'overwhelmed' at a prior job and could no longer do my clean that day as well. What? They requested to reschedule to the following week. I advised that would not work as it was for a party that weekend, which is why I had booked over a month in advance to secure my date and time. [Name Removed] stated she had availability the following day and would be at my place 'towards lunch'. No worries. I had an appointment at 10am, but knew I would be home 'towards lunch' as organised by [Name Removed].

That following day, my phone began blowing up at 10:35am. [Name Removed], the cleaner, had arrived to do my clean and I was not home. I advised [Name Removed] I was not home and 10:35am is no where close to lunch time. She said her staff member waited as long as she could and had to leave. They offered to reschedule to following week and I advised I would no longer require the clean as I needed it done by that weekend. [Name Removed] said she would be charging me a cancellation fee as well as travel fees and a cost for time wasted at my property with no one home. I requested a full refund as the entire situation and ultimate cancellation was a result of multiple errors on her and her business' part. This was promptly declined.

DO NOT BOOK WITH [Name Removed]. This was an absolute nightmare and not only did I not receive my clean, I am now out of pocket. [Name Removed]'s communication was rude and unprofessional. EXTREMELY disappointing!

booked Shine & Perfection Cleaning Co for a $1200 bond clean of our fully furnished 5-bedroom home in Noosa. Despite their promise of a bond clean guarantee, they left after just 4.5 hours and the house was not properly cleaned — shelves, drawers, corners, and behind furniture were untouched, and appliances weren’t moved. I contacted [Name… Read more

Removed] within the hour with photos and asked her to return or offer a reduced rate, but she stopped replying.

Since we were leaving the country, we had to postpone the inspection and spend 10 hours cleaning ourselves. Only after I sent a formal complaint days later did I get a dismissive response — along with a Facebook post falsely claiming the clean was “spotless” and “perfect.”

I’ve submitted a formal complaint to Queensland Fair Trading and have over 70 photos and full message records to support everything.

I do not recommend this business.

Highly recommend this business, and I am now a regular customer and prices are reasonable.

I recently hired Shine and Perfection Cleaning Co for a deep cleaning service after being impressed by the photos on their business page. Unfortunately, my experience fell far short of expectations. The cleaning was completed in just over three hours, despite being told they allow 5 to 6 hours for a deep clean. Numerous tasks were either… Read more

incomplete or done with noticeable lack of effort. Several areas that were meant to be thoroughly cleaned were still visibly dirty, which was very disappointing.

When I reached out to express my concerns regarding the incomplete tasks, instead of addressing the specific issues, they redirected the conversation, gave excuses instead of solutions and thanked me for my feedback without taking any action. After persistently asking for them to return and complete the remaining tasks, they finally agreed to come back to address just one of the issues, but it has now been over a week with no further response to my follow-up messages.

One warning I would offer to potential customers is their payment policy, which requires upfront payment before any cleaning takes place. This seems to suggest that once they've received payment, they may not have the same level of commitment to completing the job as promised and have a no refund policy.

In summary, my experience has been frustrating and unsatisfactory. Their lack of follow-through on commitments and inadequate cleaning service and professionalism is concerning. I would recommend considering other options if you’re looking for a reliable and thorough cleaning company.

This company is a [Content Removed] company. I booked a clean for earlier this year and paid the $50 deposit. The night before, the owner ([Name Removed]) cancelled claiming "she double booked my clean with another appointment that she forgot about." She offered to reschedule or refund. I opted to reschedule because I really needed some help to… Read more

clean my house. She said she couldn't get me in for another month, and I waited, only for her to do the exact same thing again. This time it was 'my car broke and is with the mechanic so I can't make it.' When I asked for a refund, she immediately stopped responding and ignored every message that followed, and she never provided a refund. After reading comments on a community page that she has done this to many people over multiple years, I contacted the Office of Fair Trading and reported her as a [Content Removed] company. They will investigate a company if enough people make a complaint. I would therefore strongly recommend that anyone who has been [Content Removed] by [Name Removed] at Shine and Perfection Cleaning lodge a complaint with the Office of Fair Trading to ensure she isn't allowed to continue doing this to people.

Terrible service, cancels on short notice and doesn't refund – I booked Shine and perfection cleaning co in November 2024 for their Christmas clean special. I had booked for the week of Christmas, to have my house clean and ready for visitors. I was required to pay an $85 deposit which I sent promptly. Two days before my booked cleaning date, I had a message from the owner to say she had to cancel as she… Read more

'had an appointment that she had forgotten to put on her calendar', and she said she would refund my deposit within 3-5 days.

Well, it took 3 weeks and multiple messages, texts and emails to get a response back and to finally get my refund. There was no acknowledgement of the inconvenience caused. I would have been mortified as a business owner to cancel and then not refund straight away.

I have since seen on our community page that this company has a history of cancelling, not refunding and generally [Content Removed] people out of money.

I would strongly recommend you not use this company!