Shipito

CON ARTISTS. $20 Package held hostage they demanding USA passport and drivers licence. It’s a blatant trap—they lock the account so you can't ship, but keep the storage timer running so they can hit you with fees or eventually claim the item as abandoned. It's a predatory tactic. They are essentially running out the clock while refusing to talk to you. Show details

absolutely do not recommend for time critical purchases when using their assisted purchase which they charge you so much for and it’s a nightmare then to try and get your money back off them , truely they are scoundrels . Show details

Very expensive and they don’t repackage for you I lost items with a lot of Aud as couldn’t ship aerosols and they charged $30 aud to take it out and ‘dispose’ of it and didn’t realize the package so my $60 aud package not innit lost items but then and the cheapest shipping was $90aud which will take over a month so my 2 stick deodorants cost me $180!!! The discount code didn’t apply either! Show details

great service however the partnering delivery services take a very long time to deliver – I've used Shipitto as a forwarding service a handful of times, their actual customer service is quite fast and they ship and process delivered items the next day. they provide you with detailed shipping updates, even when the plane with your shipment on it departs and lands in your country. My only complaint is that it is quite expensive, I… Read more

understand that international shipping is pricey however I've paid almost 80-100 dollars in AUD to ship some small items. Once it gets to AusPost it remains on "ready for processing" for weeks at a time and the most recent time I've ordered I've waited about a month. if your package is delayed on Aus posts end, don't bother opening a customer enquire, Auspost will tell you it's not in their ballpark and you have to contact Shipitto and Shipitto will say ditto and tell you to contact us post. Overall, the whole situation is just frustrating, luckily my packages ended up getting delivered every time (but very late). I know this is not Shipitto's fault however, I wish I could've gotten a partial refund on shipping as it guaranteed me 4-9 day delivery. overall the packages were shipped nicely and safely, all my items were shipped. however, if you don't want to pay an arm and a leg for shipping and you don't want to have to wither away waiting for your package. then id suggest elsewhere.

Surprisingly quick and professional service – I was hesitant to use them after seeing reviews online. But they helped me ship my purchase over to AUS very quickly with their fast mailout service. Had it to me in 3 business days amazingly. Yeah its pricey, but worth it if you have no other way to ship the goods to AUS. Show details

No problem at all – I used Shipito for the first time this week. I was worried after reading all the negative reviews. I paid for the shipping on Tuesday and it was at my door in Brisbane on Friday morning. The retailer I purchased off in the US wanted $230 freight with UPS. Through Shipito it cost me $99 AU including GST and fees. Very happy and will use again. Show details

I bought a signed limited edition vinyl record from a US store and had it Fedex'd to Shipito Torrence California warehouse to be forwarded to Australia . Delivery to the Shipito warehouse was confirmed by Fedex on 5th September 2025 but it was never entered into my Shipito account. One week later I opened support ticked with Shipito for this… Read more

package. The ticket was closed promptly by a Shipito support staff member with no resolution, no effort to locate the package. Proof of Purchase, Fedex Traking ID and proof of delivery were attached to the support ticket. I will never use Shipito again due to their pathetic service. Where did the parcel go? How do I get compensated for this loss? No answers are coming from Shipito. Beware of Shipito it's a very disappointing service, you are throwing money away.

I was shocked by Shipito’s policy. Since they could not mail my package, I arranged a pickup — and was charged $25 just for pickup. On top of that, they don’t allow a courier service to collect the package; it has to be me or a friend personally. If I (or my friends) were in the US, I wouldn’t need Shipito in the first place! This defeats the entire purpose of using a forwarding service. Very disappointed and would not recommend. Show details

Service is disgraceful. I had a problem with shipping and they are not helpful. All I get is a broken record unhelpful answer. This has been going on for weeks now. Eventually I asked them, then demanded when they did not reply that they close my account and they refuse to do so. Appalling behavior. Show details

New management sucks. They now price gouge freight by adding 70% on top. Support staff is offshore call centre – New management us sub par. They now price gouge freight by adding 70% on top. For example, Support staff is offshore call centre who say "we have no control over that" and they mean them in the call centre, not realising they are speaking for the company and their company policy to price gouge. They charge $27 for a consolidation, other fees then… Read more

charge $337 for a 24 pound box that is 18x 11 x 12" when www.usps.com direct to a low volume customer direct is $199USD!! They used to be a great company , USA support staff reasonable prices and responsive. I have been with them for 10 years. Shockingly bad now.

Never use these people. I paid for insured shipping, and the package was lost. They’ve spent 4 months inventing excuses of why they won’t pay out the insurance claim, the latest that customs ‘seized’ the package (with zero evidence for this claim). Like other reviewers, it’s clear that they don’t actually insure the package, and expect you to give up. AVOID AT ALL COSTS Show details

Use another service – Received a message of failed delivery even though it was marked as authority to leave. No card was left as stated in the message, no contact details no pick up address., not taken to post office. Still waiting to find out where my parcel.is. Show details

They lost my package and tried to blame it on it being delivered overnight! – They lost my package, and after a month of back and forth they tried to blame it on it being delivered overnight! That is their whole business, receiving packages and sending them forward! How can you not have one overnight staff receiving packages???? Remarkable incompetence! I will never use this company again, and neither should you! Show details

Terrible, avoid at all costs – If I could rate zero stars I would. Absolutely terrible service and customer experience. I tired to use their service to ship American products to Aus, instead all I got was headaches. A shipping quote of over $1000aud and then when I tried to return the product, you wouldn't even use the supplied return shipping label. Instead charging over $100 aud. I will never use them again. Go somewhere else Show details

Worst shipping company ever – Dont ever use this company ever, expensive, not reliable, not responding to your email and most of all, lost your package and shipping returned and not refunded. I been using multiple different shipping companies and i can say for sure that shipito is the worst one. Clear away from this company, a lot of better company out there that are more professional. Show details

Worst shipping company to deal with – I’ve used many international shipping companies in my time and this has to be the worst I have dealt with. The website is terrible and confusing to use and the hidden costs are ridiculous they will force your parcel storage time to laps and keep your parcel Show details

Don’t use Shipito – I got a quote before using the service of $40-60 USD to transport package to Australia. I ended up paying $170USD! This company is a scam. Also their customer service is terrible and it’s designed so that they can reply only, you can’t have a two way conversation. Over the course of 2 weeks I contacted and contacted asking them to explain why the costs were different. Tooooo hardddd to get a response Just don’t use Shipito what a joke Show details

So expensive to ship to AUS – WARNING!, super expensive to ship to Australia, it was 3 times the price of the products. i would have returned the items to the sender but Shipito wanted to charge me the same value of the products to do so. Premium service only use if there is no other option Show details

Shipitto is a con- your parcel a hostage – Shipitto is a con. My 200gram parcel was received by them. I selected the best value shipping and paid. Soon after, they notified me that the only carrier I could use was UPS at an additional cost of $US100- With my item hostage I was subject to extortionate behaviour by Shipitto. The only out was to return the item to the supplier and start… Read more

again with another export agent.

UPS did a great job, you expect so with a gold plated charge.

I will never use Shipitto again.

Can't restore my account – Account became inactive after 2 years of not using it - alright. On Login - I get Inactive account error. On sign up - I get "this email already exists. How do I sign in, or restore the account? Can't use their website now wihtout hte hassle of registering a new email address Show details

ShipItTo is a scam – ShipItTo claim not to have received a package from Brooks Brothers. Brooks has provided the FedEx tracking and delivery receipt including the name and time the parcel was signed for by them…and Shipito say “it’s not a correct tracking number”…each interaction with Shipito leads to another lie or obfuscation. PLEASE DO NOT USE SHIPITO THEY ARE LIARS ANS SCAMMERS Show details

Woeful customer service - Never use these guys! – I tried to get them to ship a product I bought from an American eBay seller. They received the package but when inspected, they said they could not send as a “restricted” item and needed an export permit. I was advised I needed to get the package sent back to the seller. The package however, had vanished from my account and after many weeks of… Read more

constant requests for assistance was told the package was “lost” in their warehouse. When they “found” it, a month later, I was notified by a message saying that I had exceeded their storage time and I had to pay an extra $33 USD for storage. They pretty much held the package hostage until I paid as I could not request a return shipment until the extra storage was paid, even though its their fault the package stayed in their facility for so long. Terrible customer service and ZERO care that the issue was their fault and if I did not pay for extra storage time as well as the return handling fees, the package was stuck in limbo. I will NEVER use them again and recommend no one else dose either.

Poor Customer Support Foresight – One of the items I shipped from eBay had been stolen prior to being shipped with Shipito, as in someone ripped it out of the package it was in. Anyhow the picture Shipito provided made me think the outer packaging was just damaged, and I shipped it anyways with insurance. My response to finding out there was nothing in the package led me to… Read more

starting a customer support ticket with Shipito, this took relatively 2 months of me going back and forth to post offices to sort it out.

I had assumed that with insurance I'd be able to get my money back, and Shipito were certain that I'd get my money back. Until at the very end they told me that the package had been stolen prior to arriving to Shipito, so they won't give me a refund for it. What was the point in all this ruckus you had me do for two months? They should've told me this at the very beginning so that I could've contacted eBay to sort something out, despite it being out of the 30 day money-back guarantee. They continued saying that I should've asked for more pictures, which you have to pay for.

To add on to that, their shipping prices are absurd. Your packages arrive a lot faster than other forwarding services but, it's expensive. You may find people complain about how pricey MyUS is but they're cheap compared to Shipito.

Absolute Scammers – I paid for them to consolidate and ship a package internationally. After hidden fees, they shipped it to me and marked it as delivered, even though I never ever received anything. Weeks later, that went back on their lie that the package was delivered, and said that the package was returned to them, even though the package has yet to be returned… Read more

to them.

I don't know where the lies will stop, but I lost a lot of money buying the items and they refuse to refund for anything.

Ripoff Merchants – This business has awful customer service and slams you with hidden fees any chance they get. They also allow you to consolidate packages, and let you choose to send via Australian post, but then when it comes time to pay, they take that option away and charge you an extra $200+ for the service via UPS. They were good the first two times, but then started ripping me off every chance they got. Avoid them and go with FishIsFast. Show details

Hold money for 3 months and not refund yet – I want to share my experience with Shipito to caution you about their services. I used their services for four shipments, as listed below: SHIPITOAU6040391 SHIPITOAU6030251 SHIPITOAU6029251 SHIPITOAU5956206 However, I have yet to receive a refund of $737.87 that I am owed for these shipments. It has now been over three months since the shipment… Read more

was completed, and I have not received any resolution despite repeated attempts to communicate with their customer service department.

I am extremely disappointed with the level of service I have received from this company. Their lack of promptness in resolving this matter has caused me a great deal of inconvenience.

I would advise other customers to be cautious when considering using Shipito for their shipping needs. It is imperative to choose a company that values their customers and provides efficient and reliable services.