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Shoes & Sox

Shoes & Sox

2.2 from 55 reviews · View Statistics
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Reviews

2.2
55 reviews
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Uduwake
Uduwake
  • 2 reviews
  • 1 like

Still waiting for the order. Very poor customer service

published

I have ordered online and paid extra for express shipping so that i could get it ontime for my daughters birthday. However, 2 weeks on I still have not received it. They do not even have a number to call them as well. i have submitted enquiries to them without any reply.

Incentivised Review No
Return Claim MadeNo
Sydol
SydolSydney, NSW

Excellent service at Eastgardens store

published

I went to the Eastgardens store to buy shoes for my two granddaughters, ages 9 and 6. They both have narrow feet and are hard to fit. The young lady who served us was very patient and helpful and after trying on many pairs of shoes, it was two very happy little girls who walked out both wearing their new shoes. I can’t thank this girl enough. Unfortunately I don’t know her name.

Product Quality
5/5
Incentivised Review No

Poor quality shoe and poor customer service

published
Incentivised Review No
Maria R.
Maria R.Greater Melbourne (Metropolitan), VIC
  • Verified

Online purchase never again

published

I bought 3 pair of shoes online for my son 1 month ago and still waiting. I submitted an enquiry last week regarding my order delivery and no response yet. The service is slow and really disappointing.

Incentivised Review No
Return Claim MadeNo
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Lis B.
Lis B.
  • 2 reviews

Amazing postage times!!! Son loves his shoes

published

We had a virtual fitting during lockdown, the lady was very professional & helpful & knowledgeable, was an easy process. The shoes we ordered arrived within 5 business days, exceptional delivery time during high peak delivery due to lockdown. Shoes are a good fit and son is very happy thankyou

Product Quality
5/5
Incentivised Review No
Aleksandra
AleksandraSydney, NSW
  • 3 reviews

Very slow service - will wait for ages for them to dispatch your order

published

It’s been a week since I made a purchase with Shoes and Sox. It still hasn’t been dispatched. Very disappointed with their level of service.

Incentivised Review No
Return Claim MadeNo
Maria
MariaSydney, NSW

Do not buy online

published

I bought shoes online and 3w later I am still waiting for the shoes to be shipped. Submitted an enquire online and no answer. Will never buy again from them, at least online.

Incentivised Review No
Return Claim MadeNo
Fernanda Loureiro L.
Fernanda Loureiro L.South East Queensland, QLD
  • 3 reviews
  • 1 like

Misleading add and size chart, I returned the product and they didn't refund me

published

Scammers, don't buy nothing from them specifically online. Shoes were the way bigger than on their size chart, I sent it back as soon as it arrived, I haven't get a refund.

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Incentivised Review No
Kohilan B.
Kohilan B.Greater Melbourne (Outer), VIC

Customer Service Excellence - Chadstone Shoes & Sox

published

Today, we visited the Shoes & Sox store in Chadstone. The customer service was outstanding and we have to give hats off to Jason, as he directed us through the store magnificently.
We now know, what type of character me and my sister want to be like in the future. Kind, funny and a great person overall. Thanks Jason!
Kohilan

Product Quality
5/5
Return Claim MadeNo
Sizing True to size
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The reviewer stated that an incentive was offered for this review

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Poor service at Shoes and Sox Westfield Parramatta

published

My wife went in to ask about shoes for my son and the staff member was initially helpful. But then my wife said she wasn't going to buy today, and wanted to come back with our son first. The lady's whole attitude changed and she no longer wanted to help. She said "if you're not gonna buy today then I'm not getting anything from the back for you" and basically walked away. We just wanted to check out some shoes in advance before bringing in our son to try them on - but looks like if you're not ready to buy on the spot they are not interested. We won't be coming back!

Incentivised Review No
Return Claim MadeNo
Leila f.
Leila f.
  • 2 reviews

Poor service in castle tower store

published

I was waiting on the que for One and a half hour notified the girl on front door that what size we need she reassured us that they have the size. After all waiting they didn’t have any shoes for him. The manager was barking at me she was under stress and shouting at customers this happened today just now.

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo

Amazing Stuff Member✨

published

Rouse hill store. I had a amazing experience with 3 children with me Chloe at the rouse hill store went above and beyond for me. My middle daughter needed to be sized up and she was quick and helpful. It was such a nice experience and my daughter was so happy. Thank you Chloe for going above and beyond. We will be back to buy more with such great sales assistance.

Incentivised Review No
Sizing True to size
Product Appearance As advertised
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marcuslyon13
marcuslyon13melbourne
  • 3 reviews

Don't bother

published

Would never shop again with your stores staff not knowledgeable stock not there even when we contact store and told they do.

Incentivised Review No

Easy returns and fit guarantee?? Quite the opposite!

published

I was sent the wrong size shoe, refused an exchange, and told no refund allowed-only a credit if they receive my parcel which they are not responsible for.. what a disaster!

Product Quality
1/5
Incentivised Review No
Joanna
JoannaSydney, NSW

Excellent customer service as well as perfect shoes

published

Excellent service from Sharon the manager of shoes and Sox shop at Castle Tower who has taken so much trouble, patience with her expertise and professionalism to help my 8 years old daughter find one pair of school shoes as well as one pair of casual shoes. We are so happy and grateful. Thanks so much Sharon

Product Quality
5/5
Incentivised Review No

Questions & Answers

Lyn - Sydney
Lyn - Sydneyasked

Wow, I wanted to buy 2 pairs of shoes for my toddler but I need to get her foot measured.
After reading all the feedback on the reviews......I definately will not be shopping at Shoes & Socks, like seriously Thank god we can get reviews so we know what to expect.
With ALL the reviews I have seen on here that tells me one thing DONT shop at Shoes & Sox, there are plenty of other place around!!

No answers

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Details

CategoryFootwear Shops & Brands
Labels Sold Variety of Labels
Buy Now, Pay Later OptionsAfterPay
Type of Footwear OfferedCasual & Dress Shoes and Exercise & Sport Shoes
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