Shoes & Sox

Overall great range of shoes with fantastic in store custimer service but online store needs to be changed. Issues with online store falsely stating returns timeframe 30 days when actually "sale" items (not clearance or final sale as per their t&cs) only have 14 day returns. Provided feedback over months and nothing has changed. When using rewards… Read more

they are spread over all shies rather than being taken off the total price. When you return some shoes in order they only can refund the cost of shoe minus the reward.. so in effect you lose your rewards! (Not put back into your account). Could be such an incredible company but these frustrations make me think twice about buying from them.

I ordered a paid of school shoes and the sizes are in UK sizes and they only exchange. I tried to contact them immediately but was told nothing they can do. Robot service to start with and then a customer service person that basically told me bad luck. VERY disappointing and will not shop their again. Show details

Easy service, returns process and the right fit – I started buying my eldest’s school shoes from Shoes & Sox because of the fitting service and because I was sick of replacing cheap shoes every few months. I did mistakenly buy the wrong size online this year. I found that it’s pretty much… Read more

impossible to reach them by phone, however, I gave up and emailed. I did get a response by email pretty promptly with a paid return postage label so I could bag up the shoes and post them back - all tracked, refund issued straight back to my card. No dramas.

In the meantime I was able to get my daughter’s feet measured at one of their Myer concessions and get the right fit and everything worked out.

We pretty much exclusively buy Clarks through S&S because they have everything we need and the fitting service is always tops.

Went in to the Joondalup store today to buy a pair of shoes for my son, the store was not busy and there was a lady behind the counter, I was patiently waiting so I could ask for the right size which I knew for my son and fit him myself. she told me… Read more

I had to use a QR CODE to get served, I was confused as I didn’t see a sign to sign in thinking we’re not in Covid times, and I just assumed walking in and looking at shoes you would naturally be greeted, upon waiting but she grunted at me,as I said I know what size I am after, she’s telling me to sign in and mumbling under her breath she said ‘ahhh what size’ and rolled her eyes. She was so rude and made me feel like an id*ot and others were staring at me. I didn’t appreciate being spoken to like that, so I left the shoes back and walked out. We went to the Athletes foot and got acknowledgment and politeness straight away. I have now unsubscribed to shoes & sox.

Product finally arrived fter rather long wait shoes for perfect are very comfortable as per description on website Found customer service was excellent I'm very happy with my purchase Thanks you Show details

Customer service is not dead – Leanne helped me today with kids shoes and was amazing, wealth of knowledge and advice, value for money. Thanks Leanne at Cannington carousel.

ORTHO STRETCH COMFORT SHOES – I purchased the ORTHO STRETCH COMFORT support walking shoes, they are even better than advertised. I have a “drop foot” paralysis from a hip operation that did not go well and have an impaired foot and ankle for life, little stability and trouble walking without pain. These shoes give me arch support and stability like no other I have tried over 6… Read more

years since the surgical accident. I highly recommend, as now I can do long walks of 8 kilometres. I was told by Doctors I would not be able to achieve this goal. Thank you PAIN FREE AUSSIES for helping me get my life back and fitness without pain. And thank you for the wonderful free gifts, also of high quality and I will use. I recommend PAIN FREE AUSSIES 100%

We purchased a pair of black shoes last Friday for our son’s first day of school on 2 February. Unfortunately, we noticed that the lines on the front of both shoes had come off. As the shoes were only worn for the first time today (2 February), we returned to the Hornsby store to request an exchange due to this quality issue. [Name Removed]… Read more

kindly assisted us and arranged a replacement pair. However, when she returned to the cashier and spoke with her colleague, we noticed from their facial expressions and body language that they appeared annoyed and questioned why the shoes had this issue. Her colleague also challenged us about how the lines came off. We explained that the shoes had only been worn once since purchase.

This experience made us feel uncomfortable and disappointed. We would like to bring this matter to your attention, as this level of customer service does not meet basic expectations. If staff are unwilling to assist customers respectfully, it may be better for those opportunities to be given to others who are willing to provide good service.

Dreadful customer service. Went to get a refund for shoes at the Miranda store that were a Christmas gift and are the incorrect size. I understand the policy that refunds must be made to the same credit card as used for purchase. But as the docket states returns etc must be made within 28 days for a full refund . Wanted it in writing that this… Read more

would not be the case in this instance due to circumstances regarding getting back the store with the original credit card. Young man on the service counter was extremely rude, and didn't want to help at all. Never will I get shoes from this store again.

I bought $80.00 sneakers for my child for school and they fell apart after 6 weeks. Despite having bought this very reputable brand, New Balance a few times before, from different sellers where we have never had an issue. This pair clearly is faulty/damaged, perhaps Shoes & Sox are selling inferior versions to make more of a profit? Shoes & Sox… Read more

were of no help and only referred me back to The Iconic, despite Shoes & Sox being the seller and The Iconic being the distributor. It was defintely not just "wear & tear". I will never shop here again and will definitely be passing on my experience to warn other parents/families to shop elsewhere in the future. Incredibly disappointing.

Won't honour Qantas points & shouldn’t be a Qantas partner. Made an online order and ensured I linked to their site from the Qantas shopping site to take advantage of Qantas points accrued from sale. The Quantas shopping site is a bit buggy though and doesn’t always register the purchase so I gathered purchases proof, proof that Shoes & Sox site… Read more

was access via Qantas affiliate link, and proof that Qantas shopping site should have been tracking order and submitted it to Qantas Shopping team. With all other retailers where the purchases wasn’t successfully tracked this burden of proof was enough to get the points award swiftly rectified but in this case Shoes & Sox flat out refused to honour it. I tried contacting them directly and they kept putting the blame back on Qantas even though Qantas were very clear that its was Shoes & Sox's refusal to honour. This sort of dishonesty is appalling and I cant believe this dodgy mob is still listed as a Qantas partner.

Awful quality - STAY CLEAR. Bought a pair of sneakers for school - after a month they were basically destroyed. If a shoe cant tolerate a month of an 11 year old sitting in a classroom and playing for 45 mins a day at lunch time what on earth are you paying for. I will NEVER buy shoes from these people again - same brands bought at platypus, hype etc have last us a full year.

I lodged a formal complaint a few weeks ago regarding the poor customer service I received from a staff member at your Doncaster store. At the time, I chose not to make the matter public, trusting that it would be addressed appropriately. I was assured that the Regional Manager would contact me to discuss the issue; however, it has now been a few… Read more

weeks, and I have not received any response despite a follow-up email.

To reiterate, the incident involved a staff member who treated me and my grandchild disrespectfully when we were simply waiting in the queue for service. Instead of offering assistance, she stated, “That is my customer’s seat,” rather than something more courteous such as, “I’ll clear the shoes so you may sit here while my current customer is being served.”

I am disappointed that this matter has neither been acknowledged nor followed up as promised.

I have tried various strategies to illiminated the squeaking sound to no avail – Great shoes, very comfortable, but this is my 3rd pair of shoes, and all three have had the squeaking sound, which I hate the squeaking sound...

Poor quality products – I bought my daughter some sandals less than two months ago, she wore them approximately 6 times indoors and the fabric became frayed and worn. Sox and Shoes refused to replace these stating these are a “party shoe” and therefore not expected to be able to be worn to the same extent as a regular sandal. These sandals cost $50. Absolutely ridiculous

Very poor customer service – I purchased a pair of reputable school shoes for my daughter in kindergarten. She wore them for less than six months and one of the velcro straps broke and was clearly faulty. The saleswoman was totally disinterested, refused to accept that the item was faulty and blamed it on the way that my daughter put on and took off her shoes. This was a huge assumption and total rubbish. Show details

Poor customer service – I received Croc’s for my daughter’s birthday which she was so excited about. She wore them for two brief amounts of time and took extra care of them as she cherished them. On the second wear we noticed that there was a big scratch/cut through the top leading info one of the holes. I immediately got her to take them off and contacted customer… Read more

service. They said that the damage was due to wear and and tear even though the shoe is clearly not fit for purpose if this was the case. You can’t say it’s wear and tear for a shoe to be damaged after two short wears. I believe it came cut from their store or it happened in transit as they sent them in a bag with no protection. It didn’t come in a box. They basically said that it was too bad and that’s how they send items and took no responsibility. They refused to replace the item even though it’s clear that it‘s going to end up turning into a major tear if she continues wearing them. They took weeks to reply to every email I sent and they didn’t even reply to my last one at all. I am so disappointed for my daughter as you want something to be perfect when you buy something for their birthday. I would never buy from this company again. If you have a problem, the customer service is non existent.

Very poor quality brand Harrison School Shoes – Harrison school shoes very poorly made. Splitting on front rubber and along sides inside of 3 months on 5 and 7 year olds. Have noticed same reported problem for this brand would not recommend this brand especially for the price. Show details

Terrible quality shoes not legit – I haven’t even purchased any of there shoes. I walked into the shop at Frankston for the first time ever. Hoping to find some shoes for my son. Just looking at the quality you can tell they are a fake, better going to a market to buy shoes it's the same if not worse quality. And very overpriced. People that shop here are getting ripped off. All made in China I read. Show details

Pathetic - there is no customer service – I bought school shoes on the 24th January and paid for express post shipping. I still haven’t received them! And I called the customer service phone line 19 times today from when it opened until it closed and not once was it picked up. It just says they are busy and to call back later or sent an email which takes 5 business days. Go elsewhere! I’m going to make a complaint to consumer affairs as well.

Not shopping from this store anymore – Ordered 2 pair of shoes and only received one pair called the head office multiples times no one ever answers phone. I do not recommend purchasing anything from this store .

Terrible service, no stock & no clue – Staffed with 2 staff during the back to school period. If you did t have a booking you couldn’t even speak to a staff member to get a size of the shoe you knew you wanted to put on your own child. When you finally did get to speak with someone the stock was not there so back the end of the line. When you finally did get the shoes and fitted them… Read more

to your child yourself you had to wait to buy them. Absolutely clueless. Would go yo great lengths to avoid using them again.

Terrible customer service. Shoes sitting at depot for over a month and no refund as requested – Slow replies says they will give a refund but still Nothing I paid for express shipping and they have taken well over a month. Still have no reply no shoes or no refund. Not happy.

Horrible customer service – They are marketing a 15% discount with a sign up on their website. My code did not work so I e-mailed them 7-8 weeks ago. Heard nothing so I emailed them again 6 weeks ago. They NEVER got back to me. I heard NOTHING. Too bad because I was really going to buy. Show details