ShoppingLane

Time to cut the crap! – Purchased and paid for Levons blades 24 pack April 7. Haven't received goods, haven't had shipping advice, phone not answered or hangs up, website just takes you to a company called NETO with a message: "Oh no, your trial has expired. They should be on trial. How do I take action?

Order never arrived. Unresponsive customer service – Placed an order in early December. Said they would deliver in 2 weeks. A month later and no word from them. Had to contact them many times and issue a chargeback with my bank before they refunded me.  Show details

Bad service – I bought 4 pain strike packs on 30-12/2018 and haven’t received until now 15/12/2019. It’s shouldn’t be more than 2 weeks if the company is in Australia. Very bad service!

Sent out of date products – Bought X6 toothpastes, X3 hand wash. When arrived after couple of week. Their best before date was the same month they actually arrived. Had to submit claim through paypal to get my money back.

Love my UGG boots – I bought some UGG boots on line. Sent my measurements and hoped for the best as I have not bought on line before. Received them in 14 days and they are great at half the normal price. Will shop there again. ERIC.

Ordered via PayPal, luckily enough. Got a full refund after no response from these guys – Well these guys are pretty terrible, I bought an item for a family member for a recent holiday back to Europe, I ordered a week before leaving which I thought would be enough time (even for AusPost). I received zero feedback from these guys after several emails. Order placed on 9th August 2018, no email confirmation other than PayPal… Read more

confirmation with the Transaction ID and invoice ID. I didn't receive the item so I sent an email to admin@shoppinglane.com.au on 16th asking for the status and requesting a refund if the item had not yet shipped. I receiver no response.

I followed up on 17th stating I now needed a refund as the item would not arrive in time and I would need to source an alternative. No response.

I followed up on 23rd August asking for someone to respond. No response. I went to PayPal to op-e na case and just received a full refund. Good luck getting anything out of their support guys... If you have to use them, use PayPal so you're protected.

Very happy with outcome of online order – Delivery took little longer than anticipated... which was slightly stressful only because I ordered huggies pull ups & didn't buy them at the store in the mean time & nearly ran out. I ordered a black rug & was phoned & asked if I would like to choose another colour even though they were actually more expensive. I definitely appreciated that… Read more

over just being told they are out of stock. Cool they bothered so I chose grey but Navy arrived. I had said I liked dthat also via phone so I'm guessing grey was out too.

Navy was more royal blue, bold, bright, fun. Lovely quality & all else as advertised. Absolute bargain on pull ups. Would purchase again. Very happy, Thanks :)

Very good very good – Very good they work good. Cleans the dishes well easy to use just put tablet in dish washer I recommend them

A good example of poor customer service – Purchased online. The website was soo slow. By the time you have selected a size the item was out of stock. The site was not orientated towards customers but an admin site to display stock according to their internal coding. The size codes took 2 hours after delivery of the wrong size to decipher. The checkout displayed no size but only a… Read more

quantity. I proceeded using PayPal. PayPal's receipt arrived quickly. The seller's receipt did not arrive in time to check the order so of course a men's size 4 arrived to fit an emaciated man. The issues were discussed with the sales person after 7 days of emails and calls. The attendant said that she did not have any authority to offer any sort of reasonable compromise. In order to extract some of my money, I had to pay 20% of the sales price in postage at the local PO for the retailer's errors and omissions. Guess what? We will never ever shop with Shopping Lane again.

damage stock – rubbish and damage stock all stock was salvage and damage stock that is why it was cheap at first what you expect ....you pay for what you get .....but don't buy from them

Caution! – Despite the cheap prices I will not use Shopping Lane again. Many weeks wait for delivery, then only partial delivery, and in wrong size. Please shop elsewhere to save your sanity, even if it costs a bit more.

Great product and service – Purchased Levon's 5 Bladed Premium Shaver 24 Razor System on-line. Quick dispatch and delivery however bonus 12 cartridges were not received. Emailed the service@shoppinglane inbox requesting the bonus 12 cartridges and received a prompt reply with apology and stating a new lot including the bonus cartridges had been dispatched that day. New… Read more

parcel with all included received 2 days after. THANKS SHOPPINGLANE! Great customer service without a doubt!

ShoppingLane are deceitful spammers – ShoppingLane uses email address spoofing to circumvent email block functions, and their 'unsubscribe' option is deliberately ignored by their staff. ShoppingLane is a criminal organisation operating in flagrant breach of the Spam Act 2003. Never provide them with your email address, and if you have done so, go to the ACMA website and report them as spammers.

Spammers – I had never heard of this company until 5 days ago, now I'm getting several spams per day from them. I tried to unsubscribe but the emails keep coming. I have reported them to ACMA.

Spammers – I have no account with this company, but that hasn't stopped them from spamming me several times a day. I have asked to be unsubscribed - no response. I have also reported their spam to the ACMA's report@submit.spam.acma.gov.au. Not at all impressed - I will never buy from this company, and have added their website to my AdBlock list.

Spelling – Please check the spelling in your advertising is correct before you release the adverts to the general public???? Not a good image.

Shocking Service – Ordered pet supplies mid March 2018. No phone call etc, 3 weeks later I made the first call, only to be told they were out of stock. After 3 phone calls still no money has been credited.. This is over $360 nothing to scoffed at. Not a happy person at all. Will never be shopping there again or recommending.

Don't Shop Here – Purchased online and yes the product arrived! but some were damaged so did the email process received a reply that they would replace one of the items - never arrived and subsequent 3 emails have been un answered. Forget after sales service it has been 2 months now. If you purchase an item and it arrives ok your good any problems forget it!

Well what can I say one star TOO much – I ordered and made a DD into their bank as requested. no confirmation about this so contacted their support and a very un-organised non professional (as like yeh whats your problem person ) answered told them my plee went and checked oh yeh you have paid we will send an email to confirm that. So yes I'll give them a tick for that, I did receive… Read more

and email. Here I am a week later still no confirmation of the order so I decided to log in guess what, no could do, so I applies for a new PW bingo I'm in goto account and orders - sorry no orders on this account - what, what the heck is going on.

So I drafted up a very nasty email getting to the point and sent it - so far no reply I'll wait a few more days if no answer I'll resend it and keep doing it until they get the message.

I get better service from china than from these people and they are in Aust - I pay my side of it, they should keep their end of the bargain full stop

Terrible service – I had purchased 2 hoses for xmas presents which stated they were in stock. Put my sale through, money went from my CC and I get an email saying they're out of stock and I will be credited the money on my shoppinglane a/c. I immediately ring them say I want a full refund on my CC. All seems okay. After 2 emails and 4 other calls not including the… Read more

original phone call. I am still waiting on the refund. I kept getting told it would be refunded "today" we'll send you an email, we'll call you back before end of the day. I will never use this site again, the customer service is disorganised and very helpful. For items for Christmas I find this appalling.

Worst customer service – I have ordered a cartridge on 19/10. guess what? still waiting on that. when I contacted them, they gave me the tracking no. I used it to track, it shows "in transit" still. they advised me that they have processed it in Priority from Qld. it has been well over 10 days. Now no one is returning my email

Great Products – I bought Beaver hair products, what a bargain. Thank you Shopping Lane for your excellent service. Will be buying more products from you.

Love this company!!! – I buy my printer ink which is usually $26 per cartridge but got all 6 for $41 so happy they were on time too.....

Excellent Service, Very happy – Purchased a pair of ugg boots which after 2 weeks the back seam burst. Contacted service and first was asked to see if they could be repaired to which the boot repairer said possibly but basically it was a fault in the boot. ShoppingLane actually rang me before I could contact them to say they are sending a new pair of boots to replace the… Read more

faulty ones. Very pleasant customer service girl and extremely happy with the service. Would have absolutely no hesititation in recommending this site.

Terrible service!!!! – Was shipped wrong size, made to feel like it was my fault. Was told item would be shipped next shipping date, stull waiting 3 weeks later to find they were waiting for me to send the item back.. just didnt think to tell me this until i emailed to see where it was. They needed the item back before they coyld ship my order. Sent it back only to have… Read more

an email saying now the item I originally ordered has been discontinued! And would I like another style. This was a gift for my 6 month old neice!

Excellent Service And Price – I bought camping gear at an excellent price but had to return due to size. I had no difficulty returning and money was refunded promptly. I am very happy with this company.

Excellent price and service – Did my research and found that SL had the best price and free delivery. Got delivery the next day. You can't do better than that!

The worst service ever – Do not trade with this company. I paid for goods over 7 weeks ago. The products still haven't arrived. Shopping lane is neither willing nor able to track goods or resolve problems. I'm losing hope as to ever receiving the goods or getting my money back. Please do not ever trade with this company

fast service, competetive prices – I ordered a clock very late on Monday afternoon, received a confirmation email that evening and the item was delivered Wednesday morning. Very good service considering we live in a rural location.

Superior cutomer service – As I placed a 'last minute' order for a present for an imminent birthday, I added "Wally's birthday present" to the 'comments' field. What a delightful surprise for the recipient of this gift to find a "Happy Birthday" card in the package. This is a small, but thoughtful gesture that puts the "ShoppingLane" online shopping experience streets ahead.