Simple Online Doctor

Simple online doctor made it very easy to get a consultation about a problem that was embarrassing to discuss with my regular doctor. They made me feel comfortable about addressing my problem and helped me improve my life. Show reply

The only downside is the cost. Outside of that, I couldn't fault them. I picked my concern, did a simple questionnaire and then it was sent off to a doctor to view. The doctor called me at my chosen time to have a quick chat about my needs and the… Read more ·  2

medication. They immediately approved the medication and I received it in well under a week. I have purchased twice and I will be back.

If I could give you zero stars I would. Do not deal with his company in Australia. They using Dr.’s in England and you have to wait for hours and hours for them to email you back so if it’s during the day there it’s oh it’s night time there so you… Read more

can wait 48 hours or 24 hours for a response to get a simple medication, etc. Absolutely horrific I waited. Four days to get a prescription I’d run out of my medication……,, AVOID THEM LIKE THE PLAGUE.

Getting ED medication is extremely efficient and timely through this provider, unlike some others, where the process is frustratingly difficult. If you're 50 and active still I highly recommend them, as does my wife! Show reply

Simple Online Doctor made getting medical advice quick and stress-free. The process was easy, the doctor was professional and helpful, and I got the care and medication I needed without leaving home. Highly recommend! Show reply

A great service, easy to use with helpful and understanding practitioners. Delivered medication to my home, super convenient in a busy schedule avoiding waiting time in doctors waiting rooms. Show reply

I have spoken to a nurse for consultation and she was fantastic, I was told a Dr would contact me following the video call. Heard nothing back, messaged them and then they had explained that I have to buy the product and have an active order to be able to proceed. Spent a lot of money upfront and there seems to be no real urgency or care in the… Read more

fact that it’s now been 4 days and I still don’t know if I have been approved. I had a video call with a clinical dietician and she was lovely. Was told that a Dr would contact me to make another consult the same day or the next morning, still haven’t heard anything back. I wouldn’t complain if I didn’t pay as much as I didn’t upfront before even getting approved. This is suspicious and I’m honestly thinking about just getting a refund and finding someone else.

I get what I need, but these guys provide no illusion of care or service. Digital platform is awful, login only works sometimes, information gets lost. Very hard to get a human response from customer service for help, but those that have responded to me have been good. The doctors are hit and miss, I have had one that seemed to actually care, but… Read more

mostly they seem disinterested while they try to run through the required questions in under 2mins and get more patients through the cattle gate. If you are okay with this experience, and paying A LOT, then this is a legitimate way to access medication online.

Friendly and professional staff. I have been using Simple online doctors for a year now. They are very understanding and knowledgeable. They listen and reply promptly. I am extremely happy with their service. Show reply

The initial questionnaire, assessment and video appointment took approximately a week to complete. It was thorough and the video call was a nice touch to actually speak with someone about goals and concerns. Once the medication is prescribed it is delivered near enough immediate and the re- order process is just as fast. The online enquiry system for asking questions is also faultless Show reply

Things are going smoothly again and I'm easily able to get the prescription I've used again. Would prefer to be able to buy multiple at once to save on shipping. Thank you Show reply

My second experience with Simple Online Doctor and just as good as the first time. Consultation call-back was right on time - fast, friendly and straightforward. My questions were dealt with in a most professional and courteous manner. Everything about this service and the doctors who handle the consultations is absolutely recommended by me and I… Read more ·  1

will not hesitate to use this method as an easy alternative to standard surgery attendance in future. Thanks for making the process so stress-free and positive. Sincerely appreciated ~ Chris

Same experience as all the other reviewers since the updated website. Paid over $500 lost all my prescription had to go thru the whole process again upload photos etc only to be told I need to go to a local doctor to now confirm my details!! Isnt that what we are trying to get away from!!! Trying to get my money back now...Nothing SIMPLE about them stay away.

Easy, efficient and patient centred healthcare… All the advice and information I have receive is comprehensive and presented in an easy to understand way, while the wonderful staff and healthcare team have been excellent and always able to answer any questions I have. Simple and thorough! Show reply

Excellent customer service! I have been ordering through Simple Online Doctors for a few months now. They have had some technical issues with their new website, but the customer support has always been very responsive and helpful. I have dealt with Steven Xiong, Michelle Walker and Fran Beveridge they are all so kind and supportive in our email… Read more ·  1

conversations. They are all so quick to respond and have been really helpful. I highly recommend the service they provide. I’m just so grateful for their help. I’m feeling so much better on the medication they provide. It’s such a blessing to have them help and understand me. My dear Dr Mohammad is very caring and understanding too. He is such a wonderful doctor.

A bit of a rocky start given the transition to a new web page however all sorted now and the experience is seamless and have every reason to believe it will continue this way. Show reply

ability to schedule a call with a doctor to discuss medical requirements and then to prescribe . all done in 10mins. great service and not $60 to go to the local doctors office Show reply

If I could i would give zero! They are a disgrace. They implemented a new website and ordering system and it is fundamentally flawed. They hold orders wanting further information that isn't necessary. You can not get hold off them. No phone number and emails take forever to reply to. Go with someone else as this will waste your time and money

Like all the other reviews I can see here, I have been a customer for awhile now and never had issue before . Been trying to reorder for 2 weeks now and getting nowhere. Was told to do this and then that , then this again , have taken my money but no help or shipment. Currently I have been told I need ANOTHER video phone consult to verify the… Read more

order , which is not correct as I just had one a month ago that approved me for best 3 months. Booked regardless, yesterday and today but no doctor joined the chat . Just sitting there with my camera on waiting like a idiot . Seems like it’s termed to a SCAM site . Be aware . Order 1266171

It is a scam! They took my money and I never heard from them again! The script and my ID verification keeps saying pending. I could never get in touch with anyone. Live chat is run by chatbot and the phone line is disconnected. Never order anything with them !!

Simple online doctors are a bunch of rip offs. They keep trying to charge me for consultations that I don't need, and that I have already paid for. Their customer service is even worse. hey resolve nothing and then won't return any messages or calls. Do not under any circumstances use them. They SUCK!

Steven helped me through an issue that was causing concern with a repeat prescription. He was very helpful and guided me through what exactly would be done to resolve the issue Show reply

i have a time sensitive order, but in spite of uploading requested photos twice, it tells me, or rather 'i think' it tells me that they still havent gone through( when the phone said they had ) and therefore order not placed. Your chatbot just disappears without answering or referring onwards to the patient care team who must be on a long lunch if… Read more

at work at all. You have my photos, you have my money could you please initiate a clinical review time asap. Order number is #13051. This new website appears to be a total nightmare for you and as a new customer the website is just too much of a horror to navigate each time, i've got no confidence to keep coming back as much as i would really like to

Used to be a good service wjth orders dispatched quickly now they just take your money and don't send you your medication. Absolute criminals. Won't answer your messages, send you in a loop with there chatbot. Been over a week and nothing. Absolutely disgusting service and can imagine them getting shut down soon. DO NOT USE THIS SERVICE! IT IS NOT LONGER AN HONEST AUSTRALIAN BUSINESS!

Update: After the review I managed to get in contact with them and days later I received my order. Avoid! Absolute radio silence after placing your order. Chatbot just keeps you on an endless loop and never puts you in touch with an agent. No one answers the phone number provided and they don't even have a personalised voicemail. You'd think they would have some sort of professionalism when dealing with medical issues, laughable really. Show details