Simple Online Doctor
- simpleonlinedoctor.com.au
- ✓ Verified company
472 reviews · Statistics
Reviews
Fantastic service
Very fast and reliable service, this is the first time since the law has changed that we now need to have an actual conversation with the doctor, aperture from the extra time waiting for the appointment I think this is only a short term teething problem.
No contact from business after placing order $120
Placed an order and am still waiting for email correspondence or someone from the business to call me so the order can be processed.
THERE IS NO CONTACT PHONE NUMBER FOR THIS BUSINESS. Next time I will know to check before ordering on a new website.
An email acknowledging the order and expected wait time until someone will contact a customer would not hurt??
Useless
I have used this service once before and it was good. I didn’t have to go in and see the GP which was handy and my medication came fairly quickly. Apparently now you need a consult with the doctor and things don’t seem to be working too well. I put an order in for medication over a week ago and haven’t heard anything back from them. This is unacceptable as I needed my medication a few days ago. Will not be using again, back to the GP - sigh.
Hi Jay,
We apologise for the poor experience you have had using our service this time, as you have indicated we have had some recent changes. The Telehealth Guidelines have been updated in Australia
... Read morenow requiring that all online prescriptions must have a real-time consultation with a doctor; whilst we did our best to prepare for this, the changes have unfortunately caused delays. We are working to expand our team currently to keep up with this and hope to improve our processing times shortly.
Terrible system/service
They took my order and payment . After two days scheduled an appointment a day later . I was 10 min early on the appointment link and waited for an hour , no Doctor arrived . When I called I was told I would have to re-schedule an appointment . What a joke .
Hi Trevor,
We are sorry to hear you were unhappy with your experience using our service. We are still adjusting to the new telehealth regulations in Australia and it's a learning curve for everyone involved!
... Read more Our doctor has noted that at your scheduled appointment time you were not present in the video consultation. They then attempted to call you twice on your mobile 3 minutes after the scheduled appointment and left a message. Unfortunately in cases such as this, we may ask you to rebook if the doctor does not have any availability in the afternoon. We apologise for any inconvenience, if you have any further questions please contact customer service: customerservices@simpleonlinedoctor.com.au Thanks, Caiti Patient Care TeamThat is not true I was on the call for an hour on your link . At one point it had a click like a phone being put down and I immediately dialled back in and waited . Seems like you need a serious revie
... Read morew of your system. How they going to call me on my mobile when I’m in a consultation waiting for your Doctor ?Hi Trevor,
We are sorry to hear about your experience and will definitely look into this to avoid issues in the future. Please note that when using the video call link you will still be able to recei
... Read moreve calls and text messages like usual on your phone.
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Bad Service
They took my order than said it would be delayed by a couple of days, but still did not turn up. I contacted them after 10 days & my order was still not processed. I had to cancel my order. DO NOT USE THIS SERVICE!!!! You have been warned......
Hi,
We apologise for this negative experience you have had using our service. The Telehealth guidelines have recently been updated in Australia to now require a 'real time' consultation with the doct
... Read moreor for every online prescription. This update has added an additional burden on our doctors' time, and whilst we did our best to prepare for this, the change has caused significant delays to our processing times.Just an informed honest & correct delivery time would have been enough & without me having to chase of my already paid for order! Your delays have let customers down & without any positive resolution.
Hi,
Thank you for your feedback, we appreciate your input as to how we could better manage our communication during this time. We apologise we did not meet this standard with your order.
... Read more Have a great day, Thanks, Caiti Patient Care Team
Great easy experience
No time after work to attend an appointment. Was so easy and quick to use.
Thank you
Collected in partnership with Simple Online Doctor
Ease of having a medical assessment
It was quick and very easy to use, perfect for time poor family
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Trouble free
Easy process for repeats. Good service, hassle free, will use again if keeps this experience up.
Collected in partnership with Simple Online Doctor
Helped me it really did
A simple basic guide to ordering a medicine that helped me while at the same time informing me on my health status..
Collected in partnership with Simple Online Doctor
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Easy and quick to post
Exactly what I was looking for in an online prescription
Collected in partnership with Simple Online Doctor
Excellent service
Very good and prompt service comprehensive assessment and evaluation
No issues
Collected in partnership with Simple Online Doctor
Terrible
I need medicine urgently because I have an infection. It has been two days since I ordered, but not even an informative e-mail was sent. Customer service also does not provide service on the weekend. The information that your medicine will be dispatched within 24 hours is not true. Very bad experience
Hi Seba,
Thank you for taking the time to provide this feedback.
... Read more We typically recommend allowing 24 hours for your order to be processed, and we do apologise that your order was not processed within this time. The shipping courier we use is Australia Post, which unfortunately means orders are unable to be processed over the weekend, any orders will then be dispatched the following week. Your order has been processed today and will be dispatched shortly. We apologise for any inconvenience this caused. Thanks, Caiti Patient Care TeamFind out how Simple Online Doctor compares to other Online Doctor / Telehealth Services
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quick easy hassle free.
great for repeat scripts quick easy hassle free. fast prompt reply and communication.
Excellent service
Discreet and very satisfying service . Meds where delivered as promise
Collected in partnership with Simple Online Doctor
Brilliant
Excellent service I'm very happy to find this site. Will certainly come here first if need help again
Collected in partnership with Simple Online Doctor
Questions & Answers
How to get prescriptions
Hi Muhammad,
To order a prescription online with us you can either search the medication on our website or head to the condition page under the 'Online Scripts' tab. From there you will need to complete a short assessment which will be reviewed by the doctor. Once the doctor has reviewed this you will need to book in for a short 3-5 minute consultation before your order can be dispatched.
If you have any questions throughout the process please don't hesitate to reach out to our customer service team; customerservices@simpleonlinedoctor.com.au
Thanks,
Caiti
Patient Care Team
Thanks but I don’t have Medicare and I can’t afford the doctor fees
Hi Muhammad,
Unfortunately, our service provides private prescriptions, which will incur a fee to cover the doctor's time. A consultation with the doctor is $25 each time it is required; in many cases, the doctor will approve repeats of a medication so you will not need to pay for a consultation each time.
If cost is a large factor in your decision it would likely be best to find a clinic or hospital that offers low-cost consultation without Medicare.
We are sorry we cannot help in this instance,
Thanks,
Caiti
Patient Care Team
Can the pharmacy provide a receipt/invoice to claim healthcare fund benefits?
Hi Naushin,
Thanks for your question. Yes, we can provide an official pharmacy receipt for you to make a claim on your private healthcare. To request this please just contact our Patient Care Team at customerservices@simpleonlinedoctor.com.au
Hope this has answered your query, hope you have a great day!
Hi,
Just a question, I'm a bit confused. Do you pay for the prescription only? & then pay for the medication when you take the script to the pharmacy??
Pay for the script and after the consultation the medication is posted to you, no further costs
Hi Ema,
The way our service works is you complete a digital assessment form on our website, then complete your order to purchase your medication. Once this is done the doctor reviews your assessment, if approved sends your prescription directly to our partner pharmacy. From there it is filled and it will be delivered to you. If the order is not approved, you will receive a full refund.
Hope this helped, have a good day :-)
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Details
About Simple Online Doctor
Simple Online Doctor lets you order prescriptions and medicine online.
There are 3 steps to ordering scripts:
- Complete an online assessment, and have a doctor at Simple Online Doctor review your suitability.
- If approved, your script will be sent to Simple Online Doctor’s partner pharmacy, who dispenses the medication.
- The pharmacy will send your order with express delivery via Australia Post to your chosen address.
Points of praise:
- Most reviewers found that Simple Online Doctor had a simple consultation process.
- They also praised the fast delivery of medication.
Contact info for Simple Online Doctor
- ABN: 61610046663
Extra Information
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Hi Samatha,
We apologise for the delay in response regarding your order. Australia has recently updated the telehealth guidelines which now require everyone to have a 'real time' consultation before
... Read morea prescription can be issued, unfortunately, this is causing delays as our doctors work to keep up with the demand. We are working to expand our team to get our processing times back to normal.