2Simply Energy

Simply Energy

 Verifiedsimplyenergy.com.au
2Simply Energy
1.3

1,622 reviews

PositivevsNegative
6% · 1001,503 · 93%
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • See all
    Thumbnail
Transparency
1.2
Customer Service
1.3
Rates and Fees
1.5

Reviews

1,622 reviews
Steve
SteveMetropolitan Adelaide, SA2 posts
 

Ripped Off

STAY AWAY FROM THIS COMPANY. Our last bill April 2024 was $1074 and we have fifty solar panels and a heat pump hot water service. On the bill there was a note saying that they’ve crunched the numbers and could have saved us $780 over the last year if we had changed our contract. Pity we didn’t know before being billed. I’m wondering how many other aged pensioners are coping dealing with companies like this one. Why should people have to keep changing their contracts and how can charges be increased without notification. Show details
Get quotes
Looking for an Energy Provider?

Use our energy plans comparison tool

Start now
Divesh N.
Divesh N.Greater Melbourne (Inner), VIC
 

Whita collar criminals

Ripped off a relative and sent a letter admitting their fault after relative switched to another provider. Simply Energy is synonymous with scams. No wonder they are changing names to Engie. I don't know why authorities aren't doing anything about them. Would give a zero star if it was possible. 96% negative reviews says it all. Show details
Shunty
ShuntySydney, NSW6 posts
 

Dodgy

Stay away from simply energy. They changed my rates and plan within days of signing up. My final bill for 10days of electricity was significantly higher than I normally pay per month. They are opportunistic criminals. Signing up was an expensive mistake when times are already tough. F u simply energy Show details
Anne V.
Anne V.Perth, WA
 
Salma H.
Salma H.2 posts
 

Better without energy then switching to simple energy

Better be without energy than this company. They are typical minting money company, who doesn’t cater their client at all. If you need them try and they will reply to
You sorry at this stage we can’t help you. When will you help after death. Totally crap. Show details
Get quotes
Looking for an Energy Provider?

Use our energy plans comparison tool

Start now
Siobhan L.
Siobhan L.2 posts
 
Rebecca
Rebecca
 
David
David2 posts
 

RIP OFF MERCHANTS

I was with them for a few months and then bang! My rates increased by 30% and no notification.
by the time I cancelled I had lost hundreds of dollars- do not trust this company. I contacted them and they said there was an ''industry increase'' crap, I went elsewhere and they are much, much cheaper. Show details
RIGWR
RIGWRNorthern Region, NSW2 posts
 

Dodgy cusomer service

I am trying to terminate my account as I have moved out of accommodation not to return

Website contact does not work chat service did not work either

Spent two hours on phone only to have a lnk sent to me back to their dodgy website

Customer service is non existent or useless

Next step energy Ombudsman Show details

Get quotes
Looking for an Energy Provider?

Use our energy plans comparison tool

Start now
waseem
waseemMelbourne7 posts
 
Sean
SeanGreater Melbourne (Metropolitan), VIC42 posts
 

Simply Energy hiding reputation behind new name Engie

Changing their name to Engie in an attempt to distance themselves from their terrible reputation. Will they change their practices? Probably not. Show details
Simply Energy
Simply Energy   DM   
More

Hi there, thanks for letting us know. Can you please PM me your account number and phone number? external link  We'll investigate this further. Thanks, Tyler.

Unhappy Aussie Customer
Unhappy Aussie CustomerSydney, NSW3 posts
 

Dont waste your time with them

Can't even get them to answer one question in a so called "Live chat" about a "benefit" they advertise on their website. Left waiting for 15 mins and gave up. Wow, now company's are ignoring you by phone, email and their own "Live chat" options. Show details
Simply Energy
Simply Energy   DM   
More

Hi there, sorry about the hold. You can quickly view our plans online here: external link . Can you please PM me your account number and phone number? external link  We'll investigate this further. Thanks, Tyler.

M J.
M J.Sydney, NSW7 posts
 

False advertising

False advertising. Lures you in with a $200 credit. Which is added on to the excessively high bill. My quarter was better at the previous company. When I questioned, I got, it’s accurate. Ohh well.

I’ve changed company, don’t get fooled by the scam they are running to lure customers in. It’s not worth it. Show details

Simply Energy
Simply Energy   DM   
More

Hi there, sorry to hear your bill was higher than expected. Can you please PM me your account number and phone number? external link  We can check into the cause for the higher bill there. Thanks, Tyler.

Frances
FrancesSydney, NSW42 posts
 

Good sign-up credit, rates and solar Feed in Tariff

In late February 2023 my previous electricity company increased price on usage and daily supply fee, furthermore significantly reduced the solar feed in tariff. After doing some research, I found Simply Energy (SE) which offered $200 signup credit, with reasonable rates and good solar feed in tariff, so decided to switched over to SE. The switching process was smooth and the communication from SE has been satisfying. Their weekly Tracker email is a good idea. However, the graphical display of electricity usage and solar generation on their app is disappointed both on my iPhone and iPad. The display on website seems to be better. Hope SE can improve their app display issue. Show details ·  1
John
JohnSydney, NSW2 posts
 

Absolutely disgraceful

Beware simply energy soon to be engie. Same company different name same incompetence.
Received an invoice in credit for $354.19.
9 months later received an invoice for $352.79.
Questioned their overseas call centre where had my credit gone and was referred to their CAT(customer action team).
She admitted a problem and would refer it to the billing team.
Next I received an invoice for $70.00 odd dollars.
Go figure !
Payed the invoice cause we have had enough and we are selling up and moving.
Deal with Simply Energy or Engie at your own peril.They are the shonkiest company I have dealt with and NRMA should be ashamed of themselves for endorsing them Show details
Simply Energy
Simply Energy   DM   
More

Hi there, thanks for letting us know. Can you please PM me your account number and phone number? external link  We'll investigate this further. Thanks, Tyler.

Questions & Answers

julieu1962
julieu1962

How do i cancel my service moving

Brian
Brian  

They suggest to call but I suggest to do both, call and in writing. You can see why they have 1.3 star review

Simply Energy
Simply Energy   DM   
Going it Alone
Going it Alone  
Richard S.
Richard S.

Why can I not open the Adobe files used by Simply Energy any more? Forcing us onto their App is an abuse of their power and the regulator should make them comply to the energy rules.

Simply Energy
Simply Energy   DM   

Hi Richard, we use Adobe Acrobat for rendering of PDF bills. If you'd like to send a message onn our Facebook page with your account and screenshot of what you're seeing we can check into this. external link  Thanks, Tyler.

bodo
bodo

I changed my plan to Simply Energy-VIC-Simply Energy Solar elec.
When receiveing the "Welcome Pack" there was a page outlining "Your Charges" where you have
"Electricity Charges" and "Your Current Rates".
I noticed a new charge called "Ancillary All Day" which is $0.16555 per KWh.
Now on the Quote for "Simply Energy-VIC-Simply Energy Solar elec" which I downloaded on
the 21st of September 2022 there was no mention of a "Ancillary All Day" charge.
I think your quote is misleading and should be rectified. Say so this is false advertising.
Have attached the quote with the release date of 16th September 2022.
I contacted Simply Energy and they reckon it has been resolved but I did not get an answer.

Simply Energy
Simply Energy   DM   
bodo
bodo  

Hi Tyler, I have been with Simply Energy for many years.
I only wanted to change from one plan to another.
You would know which tariff is assigned to our smart meter.
The energy fact sheet was for one type of tariff - no mention of another.

bodo
bodo  

I was always on a peak rate (same all day) and that's what the quote on Simply Energy-VIC-Simply Energy Solar elec is

See all Simply Energy questions

Details

CategoryEnergy Providers
Services ProvidedElectricity, Gas and Solar Feed-In Tariffs
Visit official website

Contact info for Simply Energy

Mon8:00 am - 7:00 pm
Tue8:00 am - 7:00 pm
Wed8:00 am - 7:00 pm
Thu8:00 am - 7:00 pm
Fri8:00 am - 7:00 pm
Sat9:00 am - 3:00 pm
SunClosed
  • ABN: 67269241237

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.

©  ProductReview.com.au Pty. Ltd. All Rights Reserved. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Further details in the disclaimer.

NEW SERVICEFind the right energy provider

Compare, switch and save all in one place

Start Now