ENGIE

One of the worst companies I have dealt with in terms of customer service. The only reason I am considering leaving is the extremely poor customer service and lack of genuine support. Despite specifically asking for advice on the best plan for my needs, nobody bothered to recommend a suitable or more cost-effective option. Instead, I was moved… Read more

onto a plan that is actually more expensive.

The whole point of asking customer service for advice is to receive honest guidance and the best possible solution, not to end up paying more.

Very disappointing experience. Poor customer service, no proactive advice and absolutely no focus on customer satisfaction. I would not recommend this company.

Positive experience, generally. Sign up process was simple and intuitive. I was able to provide all the required information online without any trouble. My electricity was connected within a couple of days as promised. The only negative I've experienced with Engie is the mobile app. The home screen shows a connection status of 90% despite the… Read more ·  1

fact that I've been with Engie for two months now. It's confusing because it gives the impression that I'm still somehow not fully connected with Engie, even though I've already received the bills.

My second issue with the app is the dollar amount it shows for usage. It shows just the usage cost and doesn't show the supply cost. This is a concern because it gives the impression that I've only used $44 worth of electricity while in reality, I've used closer to $80. The supply charge is part of using the energy, so I think it should reflect in the daily total.

It's largely been a positive experience and I would recommend Engie as a responsive and reliable service provider.

Edit: Updated from 4 to 5-star due to the prompt response to my review above, and the acknowledgement of the improvement opportunities in the mobile app.

Ripped off no more – This company is a disgrace over charging not giving the right credit, they are actually thieving money from clients not giving full discount. I am about to go to Ombudsman i have been overcharged for the last 5 months and sick of calling them. They offered a $20 credit if i stay with them. Racv discount is a scam with this lot, all solar credits… Read more

are not put to next bill. I am going to make sure this company feels it. Time to get all monies returned to me i have overpaid with interest this is law.

Offer you gifts to switch to them that you never receive – I signed up on one of their solar plans. They never updated me or told me when I was connected. I never received the $100 sign up credit or the $50 credit card as part of the deal. I ended up going back to my previous supplier who called me and… Read more

offered me a better deal to switch back to them. These guys are quick to sign you up but are full of empty promises.

Poor customer service, when you eventually get to talk to a person they are very hard to understand and just keep putting you off. Send enquiry via there app, no one calls to talk to you they just send a generic message back and close the enquiry.… Read more

They offer a plan with a discount plan NRMA of 21% discount but when you look into it they are charging 29% above the recommended rate.. Have had enough changed provider.

Very good service!!! Very helpful!! Best advice!!! Best deal!!! Very polite!! Show details ·  1

Team is very helpful in easy transitioning and offer great value to the customer. Show details ·  1

I had a real good customer service operater today named rajiv prasad he made it so easy to sign up and explain everything about energy plans and rates good worker and company thanks rajiv. Show details ·  1

My experience with ENGIE is very very bad and were overcharging me with very high bill and went to ombudsman and they only depend engie meter readings for review..i have installed solar and batteries where engie charged me average $300/ a month and when i changed to Amber it became $60 per month and from Amber i changed to GLOBIRD and it became… Read more

$10/ to $15/ a month. My experience with Engie was very very bad and they depend an agency for meter reading ( even i have smart meter) and their App shows end bill is only $30/and you receive a bill for $300/ it is this company,,,cant depend since they were looting me...i don't recommend to any one...

I wish I could give negative 5 stars. Quite possible THE WORST company I have ever had the displeasure of dealing with, EVER. They take a guess at my meter read "despite me logging 3 jobs" for them to update my meter to a smart meter, and then their people showing up saying "I can't do that". Then I submit my correct meter read and NOTHING,… Read more

crickets! I am not paying a guesstimate, I will pay for what I use and not a cent more, how about I "guess" what I owe you, should work both ways, right? I have only been with these complete idiots for just on a year and I am moving on. Avoid them at all costs. Too busy sponsoring sporting teams and not spending enough on customer service. Happy to see the back of them, NEVER AGAIN! PS If you want to hear from customer "service", deliberately don't pay a bill and see how quick they call you!

Avoid at all cost. They promise you a $300 credit to sign up for electricity but you will never get it. Their pricing structure is also very dodgy. Customer service is as useful as a flyscreen on a submarine. Show details

**Title: Unauthorised Bank Debit, Double Payment and Appalling Customer Service – Avoid ENGIE!** ⭐ 1/5 – Extremely disappointing experience. After recently cancelling both my electricity and gas accounts with ENGIE, I have experienced some of the worst customer service I have encountered from an energy provider. My final electricity bill was… Read more

**$544.58**, which I paid in full using BPAY. However, the very next day, ENGIE proceeded to direct debit **another $544.58 from my bank account**, despite me never setting up or authorising a direct debit arrangement on my account.

This resulted in ENGIE taking an additional $544.58 of my money without my permission.

What makes this situation even more unacceptable is the process I have had to go through to recover my money.

After spending **over two hours on the phone** trying to resolve what should have been a straightforward refund, I specifically requested that the money be returned via bank transfer. Instead, ENGIE advised that the refund had been processed through BPAY, contrary to my request, and I have now been told it will take another **3–5 business days** for my money to be returned.

This is completely unacceptable. Customers should not have to spend hours chasing their own money because of a billing error, particularly when an unauthorised withdrawal has occurred.

The lack of accountability, poor communication and frustrating refund process have left me with absolutely no confidence in ENGIE's customer service or billing practices.

I am extremely relieved to have cancelled both my electricity and gas accounts.

**My advice to prospective customers: Think very carefully before choosing ENGIE. Check your bank accounts and payment arrangements closely, because my experience has demonstrated how difficult it can be to recover money when something goes wrong.**

**One star is more than this experience deserves.**

Electricity rates are literally double what you can pay elsewhere. Same goes for gas. This company is out of tune with the market. Typical French utility (23% owned by the French Government). Au revoir! Show details

No customer service. I sent 3 emails before I had to use their live chat and resolve myself. Don’t understand their own system, sent me a refund form only to eventually tell me, after ignore my contact attempts that I wasn’t owned one. You initiated contact, I didn’t ask Show details

Never deal with Engie.You pay the account 3 weeks prior to a demand for payment comes waste hrrs hanging on the phone.a bogus corrupt business WAS Simply energy using another name to trick customers.reported to ombudsman Hours of a business man wasted.has happened before. Show details

Terrible service, on hold for ages. Did not fix my problem. Would not recommend this company. If I could give it less than one star I would. Do not sign up to this company. Show details

If you want to be ripped off, charged twice and have your consumer rights violated, then join engie! I have a rental property that was vacant for over a year. In May this year, I applied for electricity AND gas with engie. Electricity couldn't be connected, so I asked them to cancel my application. Couple of weeks later, they informed me that… Read more

they connected the gas, without electricity!

At the time I contacted them and after a month of painful "communications" with engie, they said they cancelled my account. Nevertheless, they continued to send gas bills despite the fact that no gas was used whatsoever! Even worse, they DOUBLE CHARGED me for some of period !

So: - they have no knowledge of how it works in Australia. No house can function with gas WITHOUT electricity! - Very poor and misleading "communications" ! - They DOUBLE CHARGED me ! - They seem to think that every house in Australia that has gas, whether occupied or vacant, must pay for gas. TBut, tat same property was vacant for over a year and I paid not even 1 cent for gas.

I contacted them few days ago, they just responded with a useless email then stopped responding!

Over the years I dealt with so many other power providers and none of them did any of that. engie did it all in a couple of months !!!

I am going to put in a complaint against them with the energy and water ombudsman for their irregular behaviour and violating my consumer rights.

Stay away from engie... Australians deserve better than engie...

I have been with engie 12 months Called to find out bout recommended savings. Turns out they couldn’t provide any further savings as per my bills recommendations…. 2 hrs of my time on the phone and on chat not with a bot with an actual person. Got nothing resolved. Couldn’t understand them on the phone either. Disgusting service. Show details

I reduced my power consumption by 1/3 and my bill doubled. I signed up for a particular plan and sure enough, they changed it. TO top it off, I have been hit with charges from the last billing period despite it being paid in full on time? Just a rip off. If your happy with their prices, you will be happier elsewhere! Show details

Ok signed up with this company. Got a random email saying my account is over due with fines. Checked my emails. There is no email since July. Still had to pay late fees after they admitted to not sending the email. Show details

If I could give this company a minus 10 I absolutely would ! I thought I’d use the governments compare incentive boy was they s big mistake ! Huge mistake ! The recommended engie as best deal for my house hold .. if something is to good to be true it usually is ! I wish I stick with origin energy .. no issues ever z speak to an Australian .. great… Read more

east all to make payments and track usage . Engie well it’s impossible to get any customer help or support kcer the phone .. everytime I rang I think they escalated it to 4 different people . All I wanted was to Change my electricity bills to monthly not quarterly their first person told me it’s not possible as electricity bills are every 2 months umm no that’s gas bills ! Got it all wrong zz and if you can get into the app to put in a feedback the case once Closed disappears so fake screenshots ! I was promised a $50 discount to my bill for their misleading and false information and the amount of time it took me to get bills monthly .. then try to keep track of my electricity well I can’t even log into the app never ! Call them need to scare t technical support which can take 7 business day/s.. I can’t cope I can’t deal I want out asap ! I am going back to origin and I have also put in a complaint to the Ombundsman I wish I reviewed this company before I joined they have the most complaints made for a Victorian provider and they were fined $1.3million for incorrectly billing customers so please check hour bills thoroughly! I have never seen a most convuleded bill in my life ! Check every single thing ! This company is rotten as hell keep away or suffer the pain

Repeated billing inaccuracies, carrying over amounts owing that I had already paid, persistently using the wrong mailing address, call centre staff were unhelpful. Show details