ENGIE

I have been with engie 12 months Called to find out bout recommended savings. Turns out they couldn’t provide any further savings as per my bills recommendations…. 2 hrs of my time on the phone and on chat not with a bot with an actual person. Got nothing resolved. Couldn’t understand them on the phone either. Disgusting service. Show details

I reduced my power consumption by 1/3 and my bill doubled. I signed up for a particular plan and sure enough, they changed it. TO top it off, I have been hit with charges from the last billing period despite it being paid in full on time? Just a rip off. If your happy with their prices, you will be happier elsewhere! Show details

Poor customer service, when you eventually get to talk to a person they are very hard to understand and just keep putting you off. Send enquiry via there app, no one calls to talk to you they just send a generic message back and close the enquiry.… Read more

They offer a plan with a discount plan NRMA of 21% discount but when you look into it they are charging 29% above the recommended rate.. Have had enough changed provider.

Was with Simply Energy which is now Engie . Have had nothing but bad customer service for years .About 5 years ago kept sending letters to say they could no access my gas meter which had never been moved for 10 years previous . Since my husband… Read more

died over 2 years ago keep send bills to his Estate misunderstand re my gas bill meant they cancelled my gas but Iwas was still getting it .Now they asked me to send photo of gas meter and upload it to them . As I am elderly I couldn.t manage to do this but they insisted .In the end I was in tears and demanded a person come out to read meter ..This has happened and I now dread my gas bill . I will be changing providers very soon .Cusyomer service sounds helpful but the issues are neber solved

Have had a dreadful experience and wouldn't recommend to anyone. I just switched to Engie on a solar feed in contract. My first bill just came through and was 3 times what I expected to pay- on looking closer discovered they had not put me in a… Read more

solar tariff and had functionally disconnected my solar when they came round initially. They then tried to tell me that my meter wasn't compatible with solar (it has been connected to my panels for > 5 years), then that my panels must have just been installed (again, > 5 years), and finally that it was my fault as despite paying for a solar plan, they expected me to tell them separately that I had solar panels so that they could set things up appropriately for them. They then said they couldn't fix this for at least a month, and declined to offer any solution for the fact they have locked me in to two months of double my expected energy bills.

Avoid this company. I will be switching as soon as I can.

I had a real good customer service operater today named rajiv prasad he made it so easy to sign up and explain everything about energy plans and rates good worker and company thanks rajiv. Show details ·  1

I am doing a quite re-write and will explain. When I first signed up to Engie, we did so through one of the third party companies but noting seemed to go right. So we ended up requesting a smart meter and then we attempted to change to tariff time of day plans. Wow was that a problem. We must have called and spoke to about 15 people, and only the… Read more ·  3

last two actually did anything we needed. But persistence paid off and now we are on a better tariff thing but needed to be an NRMA member which they gave us on the first plan. So complicated but anyway.. in the end we have it working, the bill showing the cost per 'time of day' and even the smart meter is not causing anymore EMF in the home. We checked that a Tenmars multifield EMF meter on several occasions. Considering we have WIFI in the house anyway, there was no increase in exposure. But back to the company. They also gave us $150 off a bill for our troubles so they were attempting to make amends. Ultimately they lost one star for the horrible distributed call center experience. The price is great and I will remain with this company until the price changes and someone else offers a better deal.

Very good service!!! Very helpful!! Best advice!!! Best deal!!! Very polite!! Show details ·  1

Ok signed up with this company. Got a random email saying my account is over due with fines. Checked my emails. There is no email since July. Still had to pay late fees after they admitted to not sending the email. Show details

If I could give this company a minus 10 I absolutely would ! I thought I’d use the governments compare incentive boy was they s big mistake ! Huge mistake ! The recommended engie as best deal for my house hold .. if something is to good to be true it usually is ! I wish I stick with origin energy .. no issues ever z speak to an Australian .. great… Read more

east all to make payments and track usage . Engie well it’s impossible to get any customer help or support kcer the phone .. everytime I rang I think they escalated it to 4 different people . All I wanted was to Change my electricity bills to monthly not quarterly their first person told me it’s not possible as electricity bills are every 2 months umm no that’s gas bills ! Got it all wrong zz and if you can get into the app to put in a feedback the case once Closed disappears so fake screenshots ! I was promised a $50 discount to my bill for their misleading and false information and the amount of time it took me to get bills monthly .. then try to keep track of my electricity well I can’t even log into the app never ! Call them need to scare t technical support which can take 7 business day/s.. I can’t cope I can’t deal I want out asap ! I am going back to origin and I have also put in a complaint to the Ombundsman I wish I reviewed this company before I joined they have the most complaints made for a Victorian provider and they were fined $1.3million for incorrectly billing customers so please check hour bills thoroughly! I have never seen a most convuleded bill in my life ! Check every single thing ! This company is rotten as hell keep away or suffer the pain

Repeated billing inaccuracies, carrying over amounts owing that I had already paid, persistently using the wrong mailing address, call centre staff were unhelpful. Show details

I joined in April with the new customer offer and had a pleasant bill of only $33 with the first month $170 credit. At the end of my first billing period I was already issued with an immediate price increase to kWh rates and daily supply rates. Then at my 2nd billing period 2 months later, I was absolutely shocked at the bill I received for $420!… Read more

It's just my young son and I, we have no aircon, no heating, no EV charging. $120 of that bill was for 'high demand charges'. Absolute robbery and transparency failure. Be warned if you use Engie, a majority of the year you will be charged this 'high demand charge' in addition to Peak kWh rates, they reel you in with joining credits and then supplement themselves with your next bill...

Misleading company from the get go.... Tried to transfer to them to make use of better rate and NRMA benefit however upon waiting for the welcome pack to arrive i was informed that they would not be connecting me due to credit report (which is good) issues from Equifax and that Equifax had denied the connection. Engie then advised i would need to… Read more

talk to Equifax to determine the reasons for non-connection. This seemed strange to me as Equifax wouldn't possess that power and this was confirmed upon calling Equifax who advised they simply provide the report and that Engie has the controlling say in weather or not an account activation is successful. Upon calling Engie back they doubled down on the opening statements that Equifax had made the decision and that they had no further information as to why or what component of said credit report issue was the sticking point despite the report showing zero blemishes. I'm probably lucky i dodged a bullet if this is the initial interactions with this company before a bill had even been issued. Zero stars - do not reccommend.

I swapped to Engie nearly 4 months ago, lured by the 17% discount on the bill. I was promised a bi-monthly billing cycle, which most reasonable folk would assume is every 60 days. No. My first bill was for 53 days and the second for 39 days. The second bill was based on an "estimate" and when I called they stated our meter was not accessible,… Read more

which is not true. (No locked gates, no animals.) My next bill is due to be issued in just under 2 months from now, making that billing period 74 days. When I called they stated that "bi-monthly" in their world means 60 days or less. I did point out that 74 days is longer than 60 days. I was asked if I would like to change to quarterly bills, but I did not dare ask what "quarterly" meant to them. I will be sending through photos of my meter and asking for a bill to be re-issued with this actual read and then going back to my previous provider. 17% is not worth the grief of irregular bills and estimated reads, which usually end in a vicious cycle of under-payment and over -payment and bill shock in between. My advice is to leave Engie alone.

WORST company to deal with, glad that I cancelled my connection with this excuse for a company before they had access to my lines (Signed up one day and cancelled the next)........even though I cancelled they still caused major problems for me!!!! Advise to be very causious if considering signing up.... Show details

The worst energy company in Australia is ENGIE and if there is there is a rate in minus I would give it for them. The staff members are Indian and have very limited knowledge they don’t know what they are doing, they don’t answer your questions and try to misguide you. I have solar and battery and receive massive bills. When I ask about the reason… Read more

they mentioned my solar needs to be cleaned while it shows clearly on the app the consumption rate is much lower than the production.

I am 62yr old and Was with Simply Energy now ENGIE when i first started with them and they had the best tariff price of Solar feed at 11cent and Peak/off peak rates where competitive to other providers, I am on, Plan Name VIC -Simply Energy Solar. But now they are 30% higher and Solar feed is less and charging 59.95 peak and 29.99 off peak and… Read more

daily supply is $1.68 This is ENGIE BEWARE OF THE PRICE CREEP I will never come back. Alinta Energy or OVO Energy way cheaper rates even at 1 cent Solar feed back price MY BILL IS NOW 30% Plus Cheaper!!! YOU NEED TO LOOK AT YOU RATES NOW.

I was reviewing energy companies ahead of my recent move on 13-Jul-26 and Engie was the cheapest. I now see why. I received the Welcome Pack, followed by the Medical Device form. Then out of the blue today, 27-Jul-26, I received a letter advising that I didn’t meet their Credit Requirements. I rang and spoke with South’s, one of the rudest and… Read more

arrogant customer service agents I have ever dealt with. He refused to tell me Why I didn’t meet the credit requirements, he refused to transfer me to someone who could or would tell me. So I’ve lodged a Formal Complaint with the EWOQ.

Engie RIP people off, especially vulnerable people who as they get older don't understand or are too sick to check their plan. I just notice my dad has been paying 80 cents per kw/hr for electricity, and they are charging him up to $100 a day for electricity. Do they have no heart at all, what sort of scammers takes advantage of people as they get older? oh, it is Engie. What sort of plan is 80cents per kw/hr????? it should be illegal. Show details

Poor communication re: tariff change. Initial request sent 1 April, billing on 1 June showed it still had not changed. Advised that tariff changed on 11 May. Billed ToU until prompted. Engie app is basic and not very user friendly when it comes to monitoring use. If you're not changing tariff (or after customer service), the welcome offers are great. Show details