3ENGIE

ENGIE

 Verifiedengie.com.au
3ENGIE
1.3

1,665 reviews

PositivevsNegative
6% · 1011,545 · 93%
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Transparency
1.2
Customer Service
1.3
Rates and Fees
1.5

Reviews

1,665 reviews
1,665 reviews
Amy O.
Amy O.Sydney Surrounds, NSW
 

Poor Customer Service

Did not honor request to transfer to a new energy provider. 2 months of calls and complaints and they have still not actioned the request. Consumer Advocacy department promised a call back but have not, just like all their other departments promised calls and follows ups but did not. Formal complaint lodged with the Ombudsmen also. Show details
Rates and Fees
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Graham E.
Graham E.Greater Melbourne (Metropolitan), VIC
 

Great Rip-off

Been with Simply energy for more than 10yrs, no problems. When a change to engie began I had a credit of $141 with electricity and $123 with gas. I have been paying fortnightly instalments through centrepay. 10 payments have not been included on each of the gas and electricity accounts. When a bill for $76 was taken from electricity, I found I owed $35. Similar thing with gas. Bill for $109 left me owing $60. It does not require great mathematics this is not correct. I will be changing to another energy supplier as 93% of reviewers will be doing. If engie don't go broke may be the australian government will prevent them operating in Australia.
ENGIE
ENGIE   DM   
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Hi Graham, I'm sorry to hear this. Please PM us on Facebook with your account number and phone number so we can investigate further alternatively contacting us on external link  , thanks Kristy

Sepe
SepeGreater Melbourne (Inner), VIC5 posts
 

helping my parnts

its not even 0 star -0 most unreliable company worse customer service ! Show details
ENGIE
ENGIE   DM   
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Sorry for the inconvenience experienced. So we can learn more about this and investigate, please reach out on our Facebook page with your review m.me/ENGIEAustralia or online at external link . Thanks Kristie

Brenton D.
Brenton D.Gippsland, VIC3 posts
 

Poor business practices

Always paid my bills within 2 days of seeing them then i changed my gas/ elect accounts with Engie to another provider due to being overcharged and poor customer service. Whenever i raised an issue it was immediatly marked as resolved without giving me a chance to respond. Received a bill overdue notice without receiving a bill. How can a bill be overdue if it was never sent? Show details
ENGIE
ENGIE   DM   
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Hi Brenton, I'm sorry to hear this. Please PM us on Facebook with your account number and phone number so we can investigate further. Thanks, Kristy

Gerald
GeraldSydney, NSW2 posts
 
ENGIE
ENGIE   DM   
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Hi Gerald, I'm sorry for the inconvenience that this has caused. Please PM us on Facebook with your account number and phone number so we can investigate further. Thanks, Kristy

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PeterE
PeterEMurray Mallee, SA4 posts
 

Opportunist Provider to maximise their profit

Another sloppy provider. Emailing late on a Friday afternoon of a huge price increase. Poor.
I just changed providers to Engie, now I will look to change again. You can look forward to my honest review.
Sloppy work Engie..... Show details
ENGIE
ENGIE   DM   
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Hi Peter, I'm sorry to hear this. Please PM us on Facebook with your account number and phone number so we can investigate further. Thanks, Kristie

J W.
J W.Western Australia
 

Price gouging and no customer service

With Simply Energy for the longest time and then they became Engie and our bill skyrocketed. The gas meter was also never read, so I like to know how they calculated the charges! We have minimal gas usage and were going out of way to save gas to ensure we could use the heater through winter. When we got the first bill from Engie I contacted them and the next thing I knew they closed my enquiry without even responding. Same day I changed over to another provider. Show details
ENGIE
ENGIE   DM   
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Hi There, I'm sorry to hear this. Please PM us on Facebook with your account number and phone number so we can investigate further. Thanks, Kristy

Wayne E
Wayne EAU6 posts
 

No customer service no phone calls on the non progress and cancellation of my request

Have been trying to get a smart meter installed since my new zip solar was put in 2 months ago when I contact engie they keep telling me they will sort out a request to install after they tell me its been cancelled and dont know why but nothing ever gets done sa power never get a request to do rang 9th of july spent 1 hour on phone speaking to 3 different staff still unsure what's happening have now forwarded information to the ombudsman stay tuned unfortunately can't give zero stars Show details
ENGIE
ENGIE   DM   
More

Hi Wayne, I'm sorry to hear about the delay with installing the smart meter. I can check into the cause of this further, please send us a message via our profile above or on our Facebook page here: m.me/ENGIEAustralia.

Josh S.
Josh S.Greater Melbourne (Outer), VIC2 posts
 
Rates and Fees
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Robert C
Robert CMetropolitan Adelaide, SA11 posts
 

corporate greed

SA resident, been a simply (rip off) gas company customer for too long. greedy corporate thieves have sold to Engie and the first correspondence is a notice of a price increase. YOUR GONE ! this is what happens when you have a grubberment with their heads in the trough feeding of the publics ignorance. I smell a revolution coming ! Show details
ENGIE
ENGIE   DM   
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Hi Robert, I'm sorry to hear this. Please PM us on Facebook with your account number and phone number so we can investigate further. Thanks, Kristy

Not happy
Not happy14 posts
 
ENGIE
ENGIE   DM   
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Hi there, I'm sorry to hear this. Please PM us on Facebook with your account number and phone number so we can investigate further. Thanks, Kristy

Nick M.
Nick M.Metropolitan Adelaide, SA6 posts
 

Outrageous rates

Been a Simply energy user for many years through a motoring association with reasonable service - they offered discounts as a motoring member - but received a letter in regard my new rates - 95 C /KwH, double anybody else with an estimate yearly amount 98% higher then the reference price ! Rang to query and after 45 mins on hold was told that was correct - so it's goodbye Engie ! Show details
ENGIE
ENGIE   DM   
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Hi Nick, I'm sorry to hear this. Please PM us on Facebook with your account number and phone number so we can investigate further. Thanks, Kristy

jencuda
jencuda2 posts
 

Horrible

Absolutely horrible to deal with, they don't understand anything you say to them, their very confused . Would not recommend them to anyone, worst energy company I have ever dealt with Show details
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C. OConnor
C. OConnor
 

Worst Electricity Company Ever

Bill tripled from last year. When I enquired why my bill for a single household is a lot more than friends with 3 person family household, the only reply I got was one line that my metre read was accurate.
Since joining Engie, my bills have been inconsistent, not billed quarterly. Instead I get bills sometimes each month, sometimes once in 6 months. It’s impossible to budget for.
I have signed up with Energy Australia instead. When I asked Engie if there is anything I need to do to transfer, they ignored my question. Terrible customer service and provider. Show details
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Christine L.
Christine L.3 posts
 

Do not use. Bill has doubled

My electricity bill doubled ever since it was changed from Simply energy. On top of that the app has blocked screenshots ?!? Very bad UX experience when I wanted to show my husband our bill increased! Have never seen any app do this. Very suss and scammy. Will definitely be changing. Show details
Christine L.
Christine L.  
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Also can’t download the pdf bill from the app! What a joke of an app

Questions & Answers

julieu1962
julieu1962

How do i cancel my service moving

Brian
Brian  

They suggest to call but I suggest to do both, call and in writing. You can see why they have 1.3 star review

ENGIE
ENGIE   DM   
Going it Alone
Going it Alone  
Richard S.
Richard S.

Why can I not open the Adobe files used by Simply Energy any more? Forcing us onto their App is an abuse of their power and the regulator should make them comply to the energy rules.

ENGIE
ENGIE   DM   

Hi Richard, we use Adobe Acrobat for rendering of PDF bills. If you'd like to send a message onn our Facebook page with your account and screenshot of what you're seeing we can check into this. external link  Thanks, Tyler.

bodo
bodo

I changed my plan to Simply Energy-VIC-Simply Energy Solar elec.
When receiveing the "Welcome Pack" there was a page outlining "Your Charges" where you have
"Electricity Charges" and "Your Current Rates".
I noticed a new charge called "Ancillary All Day" which is $0.16555 per KWh.
Now on the Quote for "Simply Energy-VIC-Simply Energy Solar elec" which I downloaded on
the 21st of September 2022 there was no mention of a "Ancillary All Day" charge.
I think your quote is misleading and should be rectified. Say so this is false advertising.
Have attached the quote with the release date of 16th September 2022.
I contacted Simply Energy and they reckon it has been resolved but I did not get an answer.

ENGIE
ENGIE   DM   
bodo
bodo  
bodo
bodo  

I was always on a peak rate (same all day) and that's what the quote on Simply Energy-VIC-Simply Energy Solar elec is

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Details

CategoryEnergy Providers
Services ProvidedElectricity, Gas and Solar Feed-In Tariffs
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Contact info for ENGIE

  • ABN: 67269241237

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