586 reviews
- Yes
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- No, I received a worse vehicle
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- No, I received a better vehicle
Absolutely fantastic in time of need. Very helpful as had basically no idea what all the changers were like. Vehicle fit my needs and when I needed to extend time (several times) they handled it perfectly. Great team of people.
NEVER rent from this company First experience 2 hours after picking up the car flat Tyre no working jack had to flag down other motorists as road side assistance number given was a Wong number We discovered too late none of the other tyres had correct Tyre pressure. We had to pay for a new Tyre to continue Sixty would not pay for the new Tyre … Read more
Second experience Bari Italy no mention on website, booking confirmation emails for the need for international driver’s license But required and would not let us have the car despite having copies but orginal was needed 3 other people were in the same boat they even had confirmation that an international drivers license was not required so they were given a car we were not because it wasn’t on our reservation email We were told it was our responsibility to work it out as customers and they shouldn’t need to put it on their website or email confirmation -we should know despite other sixty offices not requiring it They were also incredibly rude would not give us a refund and told us they will send an email for a refund request but would not give us any paperwork until I refused to leave the office They are dodgy as hell Doubt I will ever see my 2,000 Euros again Please never use this company they are a scam Ps other hire companies like National don’t require he international drivers Licence
DO NOT HIRE FROM SIXT. I hire ~30 cars per year with work and have never had an issue with Budget or Avis. Last week I hired from Sixt for the first time. The car wasn't great - aged, poorly maintained, had a maintenance and oil light flashing as soon as it left the Sydney airport. However, it all really fell apart the day after I returned it,… Read more
with Sixt sending pictures of the front bumper with a small hole where, apparently a sensor should be. There is no damage to the car - apparently a sensor fell out while I was driving!? I contacted Toyota who confirmed I could not be responsible and I responded to Sixt. The next day Sixt emailed again with a $600 bill payable in 3 days. Fight is ongoing. They are an absolute scam.
Reviews with attachments
Perth WA – Got the SUV that I paid for, awesome service and up to date vehicle. Thank you to Sixt staff at Perth city. Show details
Lost my trust. Wishing I read historic reviews. D O N T U S E We hired a car out of Bundaberg Airport and returned it at 5am to meet a flight. After getting an auto form confirming car had no damage received a call in the afternoon to advise that there was a chip on the windscreen. It didn’t happen during our hire period. Unless we had a… Read more
detailed timed photo at the point of return showing NO CHIP we paid $1,359.59 plus a threat of an additional $6,050 in claim fees. The likely repair was a glass patch fix ($120) and not a windscreen replacement which is what the service rep advised at the time of the call. Go to another hirer. I had been using another beginning with E for 20 years and never a problem. Don’t be swayed by the discount through NRMA as they are affiliated with Sixt. If you really decide to use them then make sure you take very detailed video of the whole condition of the car including perfect surface at time of return. Very difficult in pre-dawn poorly lit carpark. There was a major legal case in US where Sixt returned $US11 million to improperly charged U.S. customers for bogus vehicle damage fees. There is NO customer support or response for emails and phonecalls to Kingmill Pty Ltd 1300 284 752 ring out unanswered.
Unexpected $145 upgrade charge after being offered a “discounted” upgrade I booked a Mitsubishi Eclipse Cross for four days from SixT car rental in Tullamarine airport for approximately $146 total including GST. On 28 August morning, when I arrived at the SIXT Tullamarine Airport collection centre at around 6:00 am, the staff member offered me… Read more
an upgrade to a Nissan X-Trail. He explained that they had plenty of vehicles available that morning and presented the X-Trail as a discounted upgrade, showing me a figure of approximately $132.76 excluding GST on his own screen.
He then recommended that I purchase comprehensive insurance and the fuel charge service as well. I explained that I had paid for the rental using my credit card and already had insurance cover through the card, but he recommended taking SIXT's insurance to avoid the inconvenience of dealing with my credit card insurer if anything happened. He showed me the costs of the additional services on his screen and, relying on his advice, I agreed to them.
At no stage during this discussion did he tell me that there would also be a separate additional upgrade charge of approximately $145, neither this cost was shown to me on his screen.
The digital signing process is also important. I did not navigate through the pages on the digital display myself. The staff member controlled the display. He presented me with a screen where I was asked to tick the box accepting the terms and conditions, and the next screen he presented was the signature box. I signed and collected the vehicle.
A few hours later, I checked the rental agreement SIXT had emailed to me and was shocked to find a separate upgrade charge of approximately $145.
I immediately called SIXT's toll-free customer service number. The representative advised that she would contact the Tullamarine branch and ask them to call me. Despite this, I received no call during the four-day rental period, even though I also raised my objection by emails.
When I returned the vehicle on the fourth day, I spoke to the same staff member. He said that there may have been a misunderstanding and maintained that he had explained the upgrade cost. I challenged this because my recollection is very clear: he showed and explained the discounted price of the upgrade, but he did not tell me that a separate $145 upgrade fee would also be added. Neither he showed this cost to me on his screen.
That is the central issue with my experience.
I did not go to SIXT asking for an upgrade. SIXT offered it to me because they said they had plenty of vehicles available and presented it as a discounted upgrade.
It is also reasonable for a customer to understand that when an alternative vehicle is specifically presented as a “discounted upgrade”, the price being shown represents the actual discounted cost of accepting that offer. I certainly did not understand “discounted upgrade” to mean that a further $145 upgrade fee would subsequently be added, taking the cost well above the price of my original booking.
The obvious question is: why would a customer knowingly agree to pay an additional $145 simply to move from one SUV to another SUV when the original four-day vehicle booking itself was only around $146?
Had the additional $145 upgrade charge been clearly disclosed to me at the counter, I would simply have kept the Mitsubishi Eclipse Cross that I had originally booked. The X-Trail is only slightly bigger but it would have made no difference to us as we were only two travelers.
For balance, the vehicle collection and return processes themselves were efficient. My complaint is specifically about the way the upgrade and its additional cost were presented and disclosed.
My advice to other customers is to ask to see a complete itemised breakdown of every charge before signing anything electronically, particularly if you are offered an upgrade at the counter.
Hobart Airport: Booked a mystery car "extraordinary coupe" and was offered a BT50 ute approaching 3 years, 90,000km, with no tray cover. Deliberately false expectation, seemingly to achieve an expensive up sell (was offered an alternative for $40 extra per day PLUS an $18 per day choice upgrade fee). Really, really disappointed with Sixt and… Read more
parent NRMA - this is a deceptive tactic.
I understand the business preference to get vehicles moving if they haven't been used and the "vehicle determined at pickup" disclaimer, but a 4WD ute is a long stretch from a coupe. My suggestion is book what you want and avoid the mystery car in case it doesn't suit and you're left with chance for what they have available & more out-of-pocket.
Check-in staff member was very personable.
I recently rented a vehicle from SIXT and had an overall good experience. There was a issue raised after the return regarding a scratch on the vehicle; however, this was resolved promptly once I provided supporting evidence. The SIXT team acknowledged the situation and closed the claim without any further action required. (Highly recommend taking… Read more
comprehensive photos and videos before pick up)
The vehicle provided was in good condition, and the communication from the team throughout the rental process was clear and professional.
Based on this experience, I would Highly recommend taking comprehensive photos and videos of the vehicle at the time of pickup, including close-ups and general condition shots. This can be very helpful in avoiding any potential disputes.
Corolla hired from cairns airport SIXT. Car was clean and as far as I could tell defect free. Took photos front back and side before and after hire. All seemed good. However SIXT claimed damage to underneath car with bill for over $1k. Of course I didn’t have photos taken under the bumper level - make sure you do this if you use them. Also note they use highly enlarged photos to show damage. Hirer beware! Show details
- +3
Hidden Trap in SIXT's "Zero Excess" – They Void Insurance Over Common Mistakes If I could give zero stars, I would. I want to alert all international travelers about the deceptive practices at SIXT Toowoomba. I rented a vehicle with "No Deductible" (Zero Excess) protection, specifically paying extra for peace of mind. I had a minor collision due… Read more
to a momentary judgment error while adjusting to Australian driving conditions. Instead of providing the coverage I paid for, SIXT sent a formal notice claiming that because of this error, I had breached their terms and my entire insurance protection was VOID. Immediately after, they issued a loss assessment demanding a staggering $14,893.90 AUD. The issue is clear: If SIXT can void "Full Protection" for a standard traffic mistake, then the insurance they sell to tourists is a total scam. They take your premium for "protection" but abandon you and demand five-figure sums the moment an accident happens. Wait, there's more: Their own Assessment Report initially showed a $0.00 Balance Outstanding, yet their claims department is still pursuing me for the full amount! I am currently disputing this through the AFCA (Australian Financial Complaints Authority). Tourists, please be extremely careful—at SIXT Toowoomba, your "Full Insurance" might mean nothing when you actually need it.
- +5
NEAR-DEATH ACCIDENT: TOTAL BRAKE FAILURE & EXPOSED MAINTENANCE NEGLECT I am writing this to warn everyone: RENTING FROM SIXT MELBOURNE IS A LIFE-THREATENING RISK. 1. THE ACCIDENT: TOTAL BRAKE FAILURE While driving, the BRAKING SYSTEM FAILED ENTIRELY without warning. I repeatedly and forcefully pumped the brake pedal multiple times, but there was… Read more
ABSOLUTELY NO RESPONSE, leading directly to a collision. This is a catastrophic breach of "duty of care" and a fundamental safety failure.
2. POST-ACCIDENT: EXPOSED MAINTENANCE NEGLECT Following the collision and after merging onto the HIGHWAY, the vehicle’s dashboard began displaying multiple critical warnings, including a RED ENGINE OIL LIGHT and an "Inspection in 200km" notice. This proves the vehicle was fundamentally unroadworthy and that Sixt failed to perform mandatory safety checks before renting it out.
3. ABANDONED BY CUSTOMER SERVICE Despite this life-threatening ordeal, Sixt’s support was non-existent. My emergency calls and emails were ignored for days. They ONLY responded after I posted a 1-star review, proving they prioritize their online reputation over a customer’s survival. They are now insultingly offering only a 20% refund for this nightmare. I have formally lodged a complaint with Consumer Affairs Victoria
I have explicitly rejected your 20% refund offer and demanded a full 100% refund. Despite a significant amount of time passing, I have received absolutely no response from your team. This total lack of communication and disregard for my safety has caused me severe emotional distress and psychological harm.
I am profoundly disappointed and disillusioned by Sixt’s complete lack of corporate responsibility. After surviving a life-threatening brake failure in one of your vehicles, I expected, at the very least, a professional and timely response. Instead, I have been met with cold silence and a dismissive 20% offer that treats my safety as a joke.
Your refusal to engage in meaningful communication after such a traumatic event is a total betrayal of customer trust. I am no longer just seeking a refund; I am seeking accountability for the severe emotional distress your negligence has caused me. This is not the standard of service or safety anyone should expect in Australia.
0/5 stars but I had to choose at least 1 star to proceed. I was accused of pre-existing damage as I did not take photos. They make you sign for the car in the Gold Coast airport before inspecting the car. When you get to the car they say to take photos and I did not. This was my only fault. I remember seeing a patched up painted scratch above the… Read more
driver door handle. So I thought to myself, this is a previous scratch someone else has made that they have fixed so I won’t bother taking a photo because they would have it on record and it had been semi fixed up. I had the car for 4 days in Byron bay and it was parked undercover in a car park with no other car next to it. When I returned the vehicle to the Gold Coast airport, I received an email within 4 hours from sixT stating the damages I had made, with photos attached of the scratch with the paint removed/wiped off exposing the old damage and they have accused me of doing this damage. Not only did they charge me for the scratch fixing but the invoice involved a claims resolution fee, a fee for the car not being able to be used immediately, inspection and towing fee (car does not need towing). The photo they provided shows the scratch but the scratch is clearly older than the 4 day period I had the car for. Please don’t rent a car through this company. I had to pay for someone else’s damages and I bet they don’t even fix the car, just paint over it like they did for me and then charge the next person for the same incident to make more money.
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We hired a mini van at Sydney International Airport from SIXT on 27 January 2026, the dashboard clearly shows it is 8678.10km travelled and remaining petrol level can be used for 754km when picking up the car. We refilled the petrol tank on the day before we returned the car, it is 13,393.80km travelled and remaining petrol tank can be used for… Read more
737km. The difference is 17km less than pickup, it will probably cost 2-3 liters petrol the most, and we are willing to pay the difference. To our surprise, we were charged $149.60 “fueling” when we received final bill from SIXT on 20 February 2026. Such practice and behaviour are totally inappropriate and unacceptable! First of all, Under the ACL: • Prices and charges must not be misleading or deceptive — this includes fuel-related fees. If a rental car company charges a high “refueling fee” without clear disclosure, that could be misleading. • Total price transparency is required — any amounts that are obligatory (e.g., fuel cost if you choose a “return full” option) should be disclosed clearly upfront. 
We were not aware of such a policy, actually there is no fuel policy in the agreement we signed at Sixt Sydney International Airport on the day we picked car up, nor were advised clearly upfront about fuel prices or costs.
Secondly, ACL clearly states that if a car rental company plans to charge customers a fee for fuel, it must clearly disclose what you’ll pay and how it’s calculated.
We were not given any details on the final bill what we paid for and how many liters of fuel needed to refill to the level of 754km and how much per liter.
We firmly believe that SIXT has breached ACL!
STAY AWAY FROM SIXT!
Car unwashed on pick up (bugs on car Wind screen had dirt smudges across it. Told car was petrol but was diesel!! Returned car and provided feedback but only got typical AI responce. I was also told the tolls were my responsibility. No mention of how I was to pay them. So i connected the car to my Linkt account. And yes, i forgot to… Read more
disconect and was charged a weeks worth of tolls, @$100. I contacted Sixt and was told too bad. Its in the T&Cs not to connect to Linkt. Girl was quite blunt and rude. Obviously didnt care, had heard it all before. No repayment, no further information, end of story.
I contacted Linkt and because i wasn't the driver they were quite happy to refund the money. Now how hard was that? The Sixt girl should/could have known that and saved me a lot of angst but no... So rude. Man i was annoyed..
So Sixt, never again.
And ill be certainnly passing this information on......
TOTAL RIP-OFF: Charged $835 for a tiny scratch If you are thinking about renting from the Sixt Richmond branch, think again. This has been an absolute nightmare. The drop-off at Richmond actually seemed fine at first. The staff member who checked the car was polite and saw the tiny paint chip on the door edge. He practically told me not to worry… Read more
about it because it was such minor damage. I walked away feeling reassured that I wouldn't be gouged.
Then the bill arrived: $835 AUD. I couldn't believe my eyes.
Instead of a simple brush touch-up (which would cost peanuts at any honest mechanic), they decided to charge me for a "Full Panel Respray," complete door disassembly, and oven baking—just for a tiny dot. Because they chose this ridiculous repair method, they also slapped on a fee for 2 days of "Loss of Use" claiming the car was unrentable. A standard Smart Repair would have taken a few hours!
To make it even more dodgy, the car already had pre-existing scratches on that same door when I picked it up. They are clearly using my tiny chip as an excuse to make me pay to refurbish their old fleet damage.
I tried to dispute it, but they just charged my card without answering my questions. Don't let the friendly face at the Richmond counter fool you; the billing department is out to rip you off. I’m taking this to the ACCC.
Latest follow-ups
Senior American couple stranded for days because of flat tire – My wife and I 80 & 85 rented a Sixt car at Heathrow for 22 days. A week later in Wales the car had a flat tire, and no spare is provided. To shorten a long story, we are stranded still after 48 hours because they can’t fix the flat and want to… Read more
haul away the car and send us five hours by taxi to collect a different car and drive back. Sixt use’s contractors who have no authority to do anything, and communication is nearly impossible. This is the UK. No company people are available to make decisions. Beware.
Follow-up · We have not, and will never use Sixt again, ever. This company, and its chosen affiliated service companies had multiple opportunities over a long period of time to correct our car problems, caused by a simple flat tire. They picked up the car from our relatives yard two weeks after the incident. Outrageous. After 8 days we gave up and rented a car from Enterprise.
Sixt Nightmare – Dealt with Lee in the Hervey Bay office. Lee was inefficient and lacked knowledge. No proper induction when collecting the vehicle. We had insurance not through Sixt but through Airport rentals. We had a minor claim and Lee informed the claims… Read more
department we had no insurance, her excuse was she had too many bookings to remember details like that. This has created heaps of problems. Avoid them at all costs.
Follow-up · A warning leave this company alone. Yes we did get our bond back. We put a small dent in the car parking, we were fully insured, the claim was a nightmare.
A very stressful and dishonest experience. I hired a car from Saturday till Sunday. The booking time was till 1:30pm. The closing time on google is 130pm so I returned it 5 minutes away to the other branch. Nothing was said. Then I received a $150… Read more
fee, double the cost of rental, because it wasn’t the place I hired it from (closed).
At no time was I made aware of this fee, at no time did the guy who rented the car mention they close at the time I’m supposed to return it. The man I returned to never asked if it was the correct place to return.
“Customer service” dismissed it repeatedly, even claiming they stay open till 2pm (never mentioned) and as I drove to return it appeared to be closed.
A very frustrating and dishonest experience, I am likely not the only one. I am a return customer and I certainly will not go back.
On a side note; Not sure they pay their employees 150 dollars for the 5 minute drive, not sure how they would justify it, they charged me for the fuel separately.
Follow-up · No matter how many times the logic was explained, they were not interested, it’s a sham and their employees perpetuate it. There are much better places around that are honest.
Positive reviews
⭐️⭐️⭐️⭐️⭐️ Outstanding Service at SIXT Perth Airport! A huge thank you to Mohsin and Krishta at SIXT Perth Airport! They were absolutely amazing — professional, friendly, helpful and genuinely went above and beyond to understand our requirements and make the whole process so easy. We are incredibly grateful for their help and so glad we… Read more
booked our car through SIXT. ✨
Thank you, Mohsin and Krishta, for making our experience such a positive one. You both were fantastic!
Highly recommend SIXT Perth Airport! ⭐️⭐️⭐️⭐️⭐️
Lovely & warm natured staff at Hoppers Crossing branch ❤️ Had to change the vehicle I picked up as its size was causing a mobility issue for me, so they swapped to a better one as per my needs without any hassle or any dramas. Very friendly experience. Show details
The entire process was extremely easy. The car I picked up ended up contracted with SIXT. That process was extremely easy. If you want to add on insurance that will be an extra cost, but you can't beat the $1/day (alongside the booking fee). There will be a bond needed to be put down, but as long as the car is returned in good condition, it gets… Read more
released back no problem. I did a roadtrip from Melbourne to Adelaide and was so happy I was able to do it through imoova.
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Negative reviews
This really is the worst ever car rental company. DO NOT RENT FROM THIS COMPANY unless you want to be the victim of a scam. When I picked up the car from Gatwick airport I got invited to take the rental company insurance. When I declined and they found out I was dropping the car back before my 6am outward flight this clearly resulted in my rental… Read more
being pre highlighted for a fake damage scam. Fortunately I took photos all around the car when I subsequently returned it as, later that day, I received the damage report from Sixt with photos of a small scratch down the driver's side and a bill for GBP1600. I don't know whether the scratch was real - could have been AI - but the repair bill was obviously outrageously inflated. Either way the damage did not occur in my possession so I wrote a lengthy legal sounding email attaching photos to refute the claim. 15 months later I received a reminder for the payment. Again I pushed back in legal sounding terms. Nothing again for a month. Now a response claiming that even though I returned the car to their designated location, according to the terms of their contract I was liable for any damage until the car was inspected by their staff later in the day. These terms were never made clear to me at the time of pickup when I mentioned out of hours return and I don't see how they stand any kind of scrutiny when the car was in their car park under CCTV and I was on a flight to Italy? I have blocked their email and won't be paying a penny. NEVER RENT FROM SIXT.
Hired a truck 2 months ago. All fine and then today our credit card got slammed for two unauthorised payments amounting to $5,000 from a SIXT in Fort Lauderdale, Florida. Rang SIXT, after cancelling card with bank, and all I got was, ‘ooh that’s not good. I hope it sorts itself out.”
Follow-up · No response from SIXT on how our credit card details got used for a SIXT hire in Florida, USA
Everything fine up until the end. I was sent a photo of the rear windscreen of the car smashed to pieces, just after my flight had taken off. Lots of excuses made by SIXT, none of which were logical to me. After further communication, no attempt was… Read more
made to apologise other than through words. My advice - don't touch them and go somewhere else. I have had great experience with other much cheaper companies at CHC, so consider them first to avoid a stressful end to your holiday.
Follow-up · SIXT originally insisted that it was normal for previous damage to be shown on every customer's final invoice. It took a lot of pushing but 1 month later they eventually conceded that they had done the wrong thing. No compensation offered, merely an offer to 'look after me' next time.
Recent reviews
Rented a car for 1 day ($240) on 13th Aug. They also took a $1000 deposit. Transaction show as pending. Both was refunded after a couple of days. On 20th Aug there is a new transaction of $1240. When called to ask what is going on. They said the $1000 deposit will be return in 2-4 weeks. But Y?? Car rental was completed and car returned a week… Read more
ago. Why do u need to take the deposit? Because of the stupidity I got slugged with foreign fee charges which most probably will not get refunded. Do better SIXT.
We bought a pre paid voucher. At pick-up the operator sold us something already on the voucher. We were jet lagged and didn't notice. We also added an extra driver. Happy to pay for that but according to SIXT processing that allows them to reprice the whole original contract which almost doubled. Even though the paperwork said drop off by 5pm, the… Read more
drop off location was unmanned and no alternative key drop off available. If you MUST use SIXT make sure you don't offer them the chance to reprice. The vehicle was fine.
Used this company over the years. Not anymore. They tried to up sell vehicle. Couldn't understand the salesperson. Told her we wanted the vehicle and insurance that we had booked. She coecised us into paying $88 extra insurance for 2 days. We complained and upon return of vehicle they said there was a small scratch on bumper which we were unaware of. Don't use this company. Cannot be trusted. Show details
Paid extra for refuelling and told would not have to pay anything when returning the car by both the guy we picked the car up from and the lady when we returned the car. We were then charged twice the cost of fuel that it was at the bowser. 4 emails all ignored. A very deceitful company. Do not use! Show details
If there were a way to give negative stars, I would. I booked a rental car through Expedia while visiting Munich. My entire day was planned around that vehicle, with multiple business meetings scheduled and a tight itinerary ahead of me. When I arrived at the SIXT counter to collect the car, I was bluntly told, "Your booking was cancelled." No… Read more
apology. No explanation. No attempt to help. Just cancelled.
I asked if another vehicle could be provided. "No, we're fully booked."
I asked why I hadn't been informed. "We sent you an email."
Interesting, because I never received any cancellation email. In fact, I received a booking reminder that same morning confirming my pickup time. Their response? A shrug and, essentially, "We don't know. Your booking is cancelled."
At that point, I was stranded in a foreign city with no transport. It was a long weekend, and every other rental agency was either fully booked or charging outrageously inflated last-minute rates.
I requested to speak with a manager, hoping someone would take responsibility and help find a solution. Instead, I was introduced to [Name Removed], whose handling of the situation was even worse than her staff's.
[Name Removed] simply repeated the same script over and over again, offering no explanation, no accountability, and absolutely no effort to resolve the problem. Meanwhile, Expedia still showed the reservation as active. I called Expedia while standing at the counter, and they contacted SIXT directly. Even after more than two hours of waiting, SIXT could not provide a coherent explanation as to why the booking had been cancelled.
When I became more assertive—while remaining polite and simply asking them to take responsibility and provide a solution—[Name Removed] instructed her colleague in German to call the police if we continued asking questions, before abruptly hanging up the phone.
What [Name Removed] didn't realise was that my cousin, who was with me, understands German.
That moment perfectly summed up the experience: arrogance, hostility, and a complete disregard for customer service.
I've rented vehicles all over the world and have dealt with mistakes before. Problems happen. What separates a good company from a bad one is how they respond when things go wrong. SIXT failed at every possible level.
Cancelling a confirmed booking without proper notification is unacceptable. Leaving a customer stranded is unacceptable. Treating customers with contempt when they ask for answers is unacceptable.
This was one of the most unprofessional, irresponsible, and disrespectful customer service experiences I have ever encountered. I would strongly advise anyone considering SIXT to think twice before trusting them with their travel plans.
Car rental with Sixt 1 May, 08:00–2 May, 18:00 Pick-up time 1 May, 08:00 Drop-off time 2 May, 18:00 Duration 1 day Pick-up location SIXT Autovermietung Frankfurt am Main Ost, Hanauer Landstraße 340, 60314 Frankfurt am Main, Deutschland Confirmation number 73436129847637
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When we returned the vehicle to Sydney International Airport (SIXT) on 11 January 2026, Tom, the… Read more