575 reviews
- Yes
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- No, I received a worse vehicle
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- No, I received a better vehicle
Used this company over the years. Not anymore. They tried to up sell vehicle. Couldn't understand the salesperson. Told her we wanted the vehicle and insurance that we had booked. She coecised us into paying $88 extra insurance for 2 days. We complained and upon return of vehicle they said there was a small scratch on bumper which we were unaware of. Don't use this company. Cannot be trusted. Show details
Paid extra for refuelling and told would not have to pay anything when returning the car by both the guy we picked the car up from and the lady when we returned the car. We were then charged twice the cost of fuel that it was at the bowser. 4 emails all ignored. A very deceitful company. Do not use! Show details
A very stressful and dishonest experience. I hired a car from Saturday till Sunday. The booking time was till 1:30pm. The closing time on google is 130pm so I returned it 5 minutes away to the other branch. Nothing was said. Then I received a $150 fee, double the cost of rental, because it wasn’t the place I hired it from (closed). At no time… Read more
was I made aware of this fee, at no time did the guy who rented the car mention they close at the time I’m supposed to return it. The man I returned to never asked if it was the correct place to return.
“Customer service” dismissed it repeatedly, even claiming they stay open till 2pm (never mentioned) and as I drove to return it appeared to be closed.
A very frustrating and dishonest experience, I am likely not the only one. I am a return customer and I certainly will not go back.
On a side note; Not sure they pay their employees 150 dollars for the 5 minute drive, not sure how they would justify it, they charged me for the fuel separately.
Reviews with attachments
Perth WA – Got the SUV that I paid for, awesome service and up to date vehicle. Thank you to Sixt staff at Perth city. Show details
Hobart Airport: Booked a mystery car "extraordinary coupe" and was offered a BT50 ute approaching 3 years, 90,000km, with no tray cover. Deliberately false expectation, seemingly to achieve an expensive up sell (was offered an alternative for $40 extra per day PLUS an $18 per day choice upgrade fee). Really, really disappointed with Sixt and… Read more
parent NRMA - this is a deceptive tactic.
I understand the business preference to get vehicles moving if they haven't been used and the "vehicle determined at pickup" disclaimer, but a 4WD ute is a long stretch from a coupe. My suggestion is book what you want and avoid the mystery car in case it doesn't suit and you're left with chance for what they have available & more out-of-pocket.
Check-in staff member was very personable.
I recently rented a vehicle from SIXT and had an overall good experience. There was a issue raised after the return regarding a scratch on the vehicle; however, this was resolved promptly once I provided supporting evidence. The SIXT team acknowledged the situation and closed the claim without any further action required. (Highly recommend taking… Read more
comprehensive photos and videos before pick up)
The vehicle provided was in good condition, and the communication from the team throughout the rental process was clear and professional.
Based on this experience, I would Highly recommend taking comprehensive photos and videos of the vehicle at the time of pickup, including close-ups and general condition shots. This can be very helpful in avoiding any potential disputes.
Corolla hired from cairns airport SIXT. Car was clean and as far as I could tell defect free. Took photos front back and side before and after hire. All seemed good. However SIXT claimed damage to underneath car with bill for over $1k. Of course I didn’t have photos taken under the bumper level - make sure you do this if you use them. Also note they use highly enlarged photos to show damage. Hirer beware! Show details
- +3
Hidden Trap in SIXT's "Zero Excess" – They Void Insurance Over Common Mistakes If I could give zero stars, I would. I want to alert all international travelers about the deceptive practices at SIXT Toowoomba. I rented a vehicle with "No Deductible" (Zero Excess) protection, specifically paying extra for peace of mind. I had a minor collision due… Read more
to a momentary judgment error while adjusting to Australian driving conditions. Instead of providing the coverage I paid for, SIXT sent a formal notice claiming that because of this error, I had breached their terms and my entire insurance protection was VOID. Immediately after, they issued a loss assessment demanding a staggering $14,893.90 AUD. The issue is clear: If SIXT can void "Full Protection" for a standard traffic mistake, then the insurance they sell to tourists is a total scam. They take your premium for "protection" but abandon you and demand five-figure sums the moment an accident happens. Wait, there's more: Their own Assessment Report initially showed a $0.00 Balance Outstanding, yet their claims department is still pursuing me for the full amount! I am currently disputing this through the AFCA (Australian Financial Complaints Authority). Tourists, please be extremely careful—at SIXT Toowoomba, your "Full Insurance" might mean nothing when you actually need it.
- +5
NEAR-DEATH ACCIDENT: TOTAL BRAKE FAILURE & EXPOSED MAINTENANCE NEGLECT I am writing this to warn everyone: RENTING FROM SIXT MELBOURNE IS A LIFE-THREATENING RISK. 1. THE ACCIDENT: TOTAL BRAKE FAILURE While driving, the BRAKING SYSTEM FAILED ENTIRELY without warning. I repeatedly and forcefully pumped the brake pedal multiple times, but there was… Read more
ABSOLUTELY NO RESPONSE, leading directly to a collision. This is a catastrophic breach of "duty of care" and a fundamental safety failure.
2. POST-ACCIDENT: EXPOSED MAINTENANCE NEGLECT Following the collision and after merging onto the HIGHWAY, the vehicle’s dashboard began displaying multiple critical warnings, including a RED ENGINE OIL LIGHT and an "Inspection in 200km" notice. This proves the vehicle was fundamentally unroadworthy and that Sixt failed to perform mandatory safety checks before renting it out.
3. ABANDONED BY CUSTOMER SERVICE Despite this life-threatening ordeal, Sixt’s support was non-existent. My emergency calls and emails were ignored for days. They ONLY responded after I posted a 1-star review, proving they prioritize their online reputation over a customer’s survival. They are now insultingly offering only a 20% refund for this nightmare. I have formally lodged a complaint with Consumer Affairs Victoria
I have explicitly rejected your 20% refund offer and demanded a full 100% refund. Despite a significant amount of time passing, I have received absolutely no response from your team. This total lack of communication and disregard for my safety has caused me severe emotional distress and psychological harm.
I am profoundly disappointed and disillusioned by Sixt’s complete lack of corporate responsibility. After surviving a life-threatening brake failure in one of your vehicles, I expected, at the very least, a professional and timely response. Instead, I have been met with cold silence and a dismissive 20% offer that treats my safety as a joke.
Your refusal to engage in meaningful communication after such a traumatic event is a total betrayal of customer trust. I am no longer just seeking a refund; I am seeking accountability for the severe emotional distress your negligence has caused me. This is not the standard of service or safety anyone should expect in Australia.
0/5 stars but I had to choose at least 1 star to proceed. I was accused of pre-existing damage as I did not take photos. They make you sign for the car in the Gold Coast airport before inspecting the car. When you get to the car they say to take photos and I did not. This was my only fault. I remember seeing a patched up painted scratch above the… Read more
driver door handle. So I thought to myself, this is a previous scratch someone else has made that they have fixed so I won’t bother taking a photo because they would have it on record and it had been semi fixed up. I had the car for 4 days in Byron bay and it was parked undercover in a car park with no other car next to it. When I returned the vehicle to the Gold Coast airport, I received an email within 4 hours from sixT stating the damages I had made, with photos attached of the scratch with the paint removed/wiped off exposing the old damage and they have accused me of doing this damage. Not only did they charge me for the scratch fixing but the invoice involved a claims resolution fee, a fee for the car not being able to be used immediately, inspection and towing fee (car does not need towing). The photo they provided shows the scratch but the scratch is clearly older than the 4 day period I had the car for. Please don’t rent a car through this company. I had to pay for someone else’s damages and I bet they don’t even fix the car, just paint over it like they did for me and then charge the next person for the same incident to make more money.
We hired a mini van at Sydney International Airport from SIXT on 27 January 2026, the dashboard clearly shows it is 8678.10km travelled and remaining petrol level can be used for 754km when picking up the car. We refilled the petrol tank on the day before we returned the car, it is 13,393.80km travelled and remaining petrol tank can be used for… Read more
737km. The difference is 17km less than pickup, it will probably cost 2-3 liters petrol the most, and we are willing to pay the difference. To our surprise, we were charged $149.60 “fueling” when we received final bill from SIXT on 20 February 2026. Such practice and behaviour are totally inappropriate and unacceptable! First of all, Under the ACL: • Prices and charges must not be misleading or deceptive — this includes fuel-related fees. If a rental car company charges a high “refueling fee” without clear disclosure, that could be misleading. • Total price transparency is required — any amounts that are obligatory (e.g., fuel cost if you choose a “return full” option) should be disclosed clearly upfront. 
We were not aware of such a policy, actually there is no fuel policy in the agreement we signed at Sixt Sydney International Airport on the day we picked car up, nor were advised clearly upfront about fuel prices or costs.
Secondly, ACL clearly states that if a car rental company plans to charge customers a fee for fuel, it must clearly disclose what you’ll pay and how it’s calculated.
We were not given any details on the final bill what we paid for and how many liters of fuel needed to refill to the level of 754km and how much per liter.
We firmly believe that SIXT has breached ACL!
STAY AWAY FROM SIXT!
Car unwashed on pick up (bugs on car Wind screen had dirt smudges across it. Told car was petrol but was diesel!! Returned car and provided feedback but only got typical AI responce. I was also told the tolls were my responsibility. No mention of how I was to pay them. So i connected the car to my Linkt account. And yes, i forgot to… Read more
disconect and was charged a weeks worth of tolls, @$100. I contacted Sixt and was told too bad. Its in the T&Cs not to connect to Linkt. Girl was quite blunt and rude. Obviously didnt care, had heard it all before. No repayment, no further information, end of story.
I contacted Linkt and because i wasn't the driver they were quite happy to refund the money. Now how hard was that? The Sixt girl should/could have known that and saved me a lot of angst but no... So rude. Man i was annoyed..
So Sixt, never again.
And ill be certainnly passing this information on......
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TOTAL RIP-OFF: Charged $835 for a tiny scratch If you are thinking about renting from the Sixt Richmond branch, think again. This has been an absolute nightmare. The drop-off at Richmond actually seemed fine at first. The staff member who checked the car was polite and saw the tiny paint chip on the door edge. He practically told me not to worry… Read more
about it because it was such minor damage. I walked away feeling reassured that I wouldn't be gouged.
Then the bill arrived: $835 AUD. I couldn't believe my eyes.
Instead of a simple brush touch-up (which would cost peanuts at any honest mechanic), they decided to charge me for a "Full Panel Respray," complete door disassembly, and oven baking—just for a tiny dot. Because they chose this ridiculous repair method, they also slapped on a fee for 2 days of "Loss of Use" claiming the car was unrentable. A standard Smart Repair would have taken a few hours!
To make it even more dodgy, the car already had pre-existing scratches on that same door when I picked it up. They are clearly using my tiny chip as an excuse to make me pay to refurbish their old fleet damage.
I tried to dispute it, but they just charged my card without answering my questions. Don't let the friendly face at the Richmond counter fool you; the billing department is out to rip you off. I’m taking this to the ACCC.
the car is nice and clean which good, unfortunately the staff is not the accomodating and when you call the office for inquiries the call waiting is long the same as the refund of the deposit, I need to call to follow up. Show details
Latest follow-ups
I wish I read these reviews before booking. Hired a car for several days from Avalon Airport and cleaned and refueled it before returning. After several days I received a '$200 cleaning fee'. I called and spoke to the manager who said he would look… Read more
into it. I then called back and emailed twice and they noted that they're still looking into it. It's now been 12 months and still no response. I've rented cars through Budget, Avis, Hertz and Thrifty in the past with no incident. After reading these reviews, this company relies on scamming customers. Steer clear!
Follow-up · In response to follow up questions, I cleaned the car at a car wash in Geelong, vacuuming and washing it before returning. It was re-fuelled at a service station near the drop-off location and the car type was a Kia Sportage
After having pretty positive experiences with Sixt over multiple occasions at the same airport, I have moved on to the other car hire firms available. After getting notification that our flight into Coffs Harbour would be delayed, Sixt called and… Read more
told me that because I was due to land 15 minutes after their closing time (4.30 pm Thursday), that I would need to pick the car up the following day. Resigned to finding an alternative way to our accommodation, & feeling a bit stressed as we were heading to a busy sporting tournament, I thought that this meant that all of the car hire companies were shutting up shop, and that it would be really difficult to find a replacement car. I was however, surprised to find on our arrival that Sixt was the only company that had closed. They did allow me to cancel without any penalty so that was a relief, so I went with another organisation but the experience still left me feeling perplexed and losing faith. So, just be aware if you are flying in the afternoon to double check their desk service hours in case of delays.
Follow-up · No late fee offered, just a firm confirmation that they were closing at 4.30 pm & that there was no possibility of them waiting for us to land.
If you are considering renting from this specific franchise (Jarnac Holdings Pty Ltd / SIXT Alexandria), RUN. This is not a normal car rental experience; it is a meticulously designed financial trap. Here is how they operate their extortion scheme:… Read more
1. THE "JUNK INSURANCE" BAIT & SWITCH: I paid top dollar (~$55/day) for their highest tier "Superior Protection". At corporate SIXT branches (like Sydney Airport), the same price gets you a $0 excess "All Inclusive" cover. But this shady franchise uses the trusted SIXT brand to hide a MASSIVE stacked excess ($2,200 base + $2,200 Single Vehicle Accident fee = $4,400 liability) deep in the fine print. You pay for premium peace of mind and get absolutely zero protection.
2. EXTREME DURESS & HOSTAGE TACTICS: When I returned the van with a very minor, localized scratch, the branch staff engaged in highly illegal behavior. They unlawfully refused to let me leave the premises until I paid a $2,200 "excess" on the spot. Fearing for my safety and freedom of movement, I was forced to pay under extreme duress.
3. THE DOUBLE-DIP EXTORTION: Fast forward a week, their "Claims Department" sends me a formal legal notice threatening to default my Equifax credit file if I don't pay ANOTHER $2,200. Why? Because they magically produced a grossly inflated repair quote of exactly $4,448.10 for a tiny scratch, and their goal is to extract their maximum $4,400 stacked limit from me.
Do not trust their positive reviews. This franchise uses coercive debt collection, false imprisonment tactics, and bait-and-switch insurance to milk customers dry.
If you have been scammed by them, DO NOT PAY. Report them immediately to NSW Fair Trading, AFIA, and the ACCC. Protect your wallet, your credit score, and your safety—book literally anywhere else!
Follow-up · Was the van's performance satisfactory? Just so so Did staff explain insurance terms clearly? No, she just said: oh you buy it already. How was the vehicle's cleanliness? Yes, it's clean.
Positive reviews
The entire process was extremely easy. The car I picked up ended up contracted with SIXT. That process was extremely easy. If you want to add on insurance that will be an extra cost, but you can't beat the $1/day (alongside the booking fee). There will be a bond needed to be put down, but as long as the car is returned in good condition, it gets… Read more
released back no problem. I did a roadtrip from Melbourne to Adelaide and was so happy I was able to do it through imoova.
I've used used sixt in Melbourne over 10 times, I have to say they are surprisingly good in an industry not known for honesty and quality. Cars have 90% been new and clean, mostly Japanese and Koren cars under 3 years old. I have not had a single surprise charge. Never had a false damage claim and the booking system works fine with app and website, no bugs. Show details
Elna Ct Moorabin office Exceptional customer service Good rates Great vehicle to drive Can’t find fault Very happy with service Would refer A big thank you to Robert Show details
Negative reviews
If there were a way to give negative stars, I would. I booked a rental car through Expedia while visiting Munich. My entire day was planned around that vehicle, with multiple business meetings scheduled and a tight itinerary ahead of me. When I arrived at the SIXT counter to collect the car, I was bluntly told, "Your booking was cancelled." No… Read more
apology. No explanation. No attempt to help. Just cancelled.
I asked if another vehicle could be provided. "No, we're fully booked."
I asked why I hadn't been informed. "We sent you an email."
Interesting, because I never received any cancellation email. In fact, I received a booking reminder that same morning confirming my pickup time. Their response? A shrug and, essentially, "We don't know. Your booking is cancelled."
At that point, I was stranded in a foreign city with no transport. It was a long weekend, and every other rental agency was either fully booked or charging outrageously inflated last-minute rates.
I requested to speak with a manager, hoping someone would take responsibility and help find a solution. Instead, I was introduced to [Name Removed], whose handling of the situation was even worse than her staff's.
[Name Removed] simply repeated the same script over and over again, offering no explanation, no accountability, and absolutely no effort to resolve the problem. Meanwhile, Expedia still showed the reservation as active. I called Expedia while standing at the counter, and they contacted SIXT directly. Even after more than two hours of waiting, SIXT could not provide a coherent explanation as to why the booking had been cancelled.
When I became more assertive—while remaining polite and simply asking them to take responsibility and provide a solution—[Name Removed] instructed her colleague in German to call the police if we continued asking questions, before abruptly hanging up the phone.
What [Name Removed] didn't realise was that my cousin, who was with me, understands German.
That moment perfectly summed up the experience: arrogance, hostility, and a complete disregard for customer service.
I've rented vehicles all over the world and have dealt with mistakes before. Problems happen. What separates a good company from a bad one is how they respond when things go wrong. SIXT failed at every possible level.
Cancelling a confirmed booking without proper notification is unacceptable. Leaving a customer stranded is unacceptable. Treating customers with contempt when they ask for answers is unacceptable.
This was one of the most unprofessional, irresponsible, and disrespectful customer service experiences I have ever encountered. I would strongly advise anyone considering SIXT to think twice before trusting them with their travel plans.
Car rental with Sixt 1 May, 08:00–2 May, 18:00 Pick-up time 1 May, 08:00 Drop-off time 2 May, 18:00 Duration 1 day Pick-up location SIXT Autovermietung Frankfurt am Main Ost, Hanauer Landstraße 340, 60314 Frankfurt am Main, Deutschland Confirmation number 73436129847637
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This is another of those companies that do all they can to avoid speaking to their customers. I recently had a booking for a car as I was travelling from Australia to New Zealand. I booked and paid $1050 for the car. Two weeks prior to collection I asked to postpone the booking as I had to have a medical procedure. The Australian office (Bot) told… Read more
me I had to phone NZ. I tried 3 different numbers, multiple times, but no response. I eventually had to cancel the booking or lose the whole payment. Sixt helped themselves to $400 of the payment. All my attempts to discuss that with Sixt were met with deaf ears. This has taught me never to pay up front for a booking. And, never to deal with this money grabbing culture at Sixt, ever again. I later received an email from Sixt, asking for feedback. I outlined the case to them, but that too was ignored.
Really, there are no words to describe the experience we've had 3 times. You think we learnt our lesson the first time around. Run as fast as you can, no customer service answer for days, damaged vehicle provided, turned everything into a nightmare and had a lemon vehicle to deal with. Show details
Recent reviews
Abysmal facilities and unprofessional service I had an appalling experience at the SIXT Perth Domestic branch today, April 22nd. After a four-hour flight from Melbourne, my family - including two young children - were forced to endure a collection process that lasted an hour and 40 minutes. It was a failure from start to finish. The issues were… Read more
extensive: • Extreme Wait Times & Understaffing: We arrived at 3:15 pm and were only second in the queue, yet it took one hour just to complete the paperwork. Only one staff member was working, and a queue of 11 people formed behind us during that hour. • Logistical Failures: After finally finishing the administration, we were forced to wait an additional 40 minutes for the vehicle to actually be delivered. Incredibly, all 11 people who had been behind us in the queue received their vehicles and departed while we were still standing there. When I enquired, I was told our assigned car was 'dirty and being cleaned.' It is nonsensical to provision a car that isn't ready when other vehicles are clearly being processed. • Unprofessional Staff Attitude: When I expressed my frustration, the staff member simply shrugged his shoulders and asked, 'What do you expect me to do?' He then further trivialised the delay by saying, 'You wait for takeaway, you wait for Ubers, so now you have to wait for this.' Comparing a professional car hire service to a fast-food transaction is insulting. • Abysmal Facilities: The waiting conditions are a disgrace. In the Perth heat, there is absolutely nowhere to sit. While there is a water dispenser, there were no cups, leaving my children with no way to hydrate while standing in an unsheltered terminal area for over 100 minutes. To spend nearly two hours standing in the heat with children, only to be met with dismissive and rude comments, is completely unacceptable. Avoid this branch if you value your time or expect basic professional courtesy.
Terrible company Terrible company. Making false damage claims from insurance! Never to rent again with them ! Very dodgy company when it comes to claiming damage insurance. Be warn everyone and be careful with them
Simply poor service making people wait for over 30mins waiting for counter service and then waiting for a car. I'm picking up from airport so simply need to go yet I wait... So impressive and no care whatsoever..
tried to hire a Ford Ranger out of Cairns for 2 weeks but needed a tow bar to pull a work trailer. No info when booking so emailed them. No response after a couple days so emailed again. No response so rang them. After explaining situation was told they cant reach Cairns office but will send my enquiry to them and they would get back to me by email or phone. No one ever did. gave up and went with someone else. Horrible customer service Show details
Car was fine, pick up and return process was smooth enough but they have held my deposit for a month now and are refusing to reply to my emails. The car was returned immaculate and with a full tank and they even gave me paperwork saying so. There is no excuse for taking this long to give a deposit back. Show details
I booked a vehicle online and they charged my card. I arrived at the office at the booked time to find there was no one there with a key to open the office. Customer service 101 people! Show details
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When we returned the vehicle to Sydney International Airport (SIXT) on 11 January 2026, Tom, the… Read more