Skechers
Verified666 reviews
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- Slightly small
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- Very large
My wife and I find it very difficult to find sneakers that are comfortable due to our age. But Brad from the Campbelltown Mall store really bent over backwards to help us. I would strongly recommend Brad and his staff to anyone looking for sneakers. Show details
While the service at the Orange store was impeccable, trying to contact Skechers via their website is a nightmare, and before anyone tries to give them some positive or negative feedback, be aware that the email is well more than hopeless; the chat option is even worse, and the contact form is just a complete and utter shambles unless of course… Read more
you would like to waste about half an hour of your time. Seriously, you could not make it up. I think Skechers should really take a long, and hard look at their website because, although the shoes are undeniably spot-on, trying to give them some sort of feedback is, as I said above, a nightmare of biblical proportions. Shame, because over the years I have had but nothing less than absolutely great service from online or in-store sales, especially the Orange NSW store.
Made an online purchase a short time ago. Was given a 3 day delivery window and stayed home for delivery. No one came to my house or knocked at my front door despite my being home all day and working in the front room adjacent to front door with the front of house, driveway and roadside visible. No one came to deliver anything no one pulled up… Read more
inthe road at my home or in my driveway all day. I received an email from Skechers that evening to advise my delivery could not be completed and no further information. Shortly after that I received an sms from star track to advise delivery was made to the post office and instructing me to collect. I contacted StarTrack the following morning and staff advised delivery attempt was made at aprox 4.30pm the day before. I disputed this as I was home and no one arrived at all. A complaint was raised however postal staff insisted procedures had been followed and told me to collect from post office - which I could not do, hence making sure I was home for the entire deliver window as notified. Complaint was closed and I have since been prompted to provide a review from purchase by Skechers on their website however on competing my honest review I received an email stating they have moderated my review and it’s been excluded from publications so they are not allowing negative feedbacks to be made known to others regarding their poor services and a total lack of actual delivery. Emailed a complaint to Skechers and they just send generic email responses back. I will not purchase from Skechers again after this experience.
Reviews with attachments
Backs of Slip ons definitely not as solid as my other pair I have. Really disappointed with this as I am waiting for hip surgery and can’t get the new pair on without back of shoe crushing in. Contacted sketchers and was told because they are not the same as my last pair the slip on technology is different, so why advertise them as slip ons. Was also told I won’t be able to get a refund. $70 down the drain. Show details
Disappointed – Thankfully, no harm came to either of us. I visited the Skechers store at Harbour Town and showed them the shoes, which are practically new, to explain what happened. Despite it being a quality issue, they requested the shoe box and receipt after a year, which I no longer have. The store manager claimed that this happened due to changes in… Read more
weather conditions, which is not a convincing or acceptable response and seems like an excuse. This is not what I expected from a reputed brand like Skechers.
I am very disappointed with the quality of the product and the customer service I received
Nonsense model – (Work Relaxed Fit Sure Track Erath Leather Shoes in Black) This model of shoe is totally waste of money, I buys this model twice but same problem. It makes irritating sound after 1-2 month of use. I don’t know whats the problem in this model but its totally nonsense. Show details
My sneakers began to wear and tear in 4 months of occasional usage. In 7 months they began to fall apart with a huge hole between sole and side fabric. I brought them to the Miranda store where I bought them and the girl said: "oh, you need to fill the online form". Later that day I filled the form. It took me a while as it is a quite low quality… Read more
web-site. In the end after it was finally submitted I received an automatic email saying like: "your purchase was made in a Skechers Australia physical store. As a result, we’re unable to complete a faulty product assessment online, and your enquiry has been closed.". It looks like it was deliberately made to waste people time and money. For years my family was a loyal customer of Skechers. Never again.
I bought my shoes 6 months ago and the heel is falling apart already. They will not give me a refund as they state that it is wear and tear. So if you buy these kinds of shoes you only get 6 months out of them. Don't last long !!! Show details
Purchased 3 sets of kids shoes online as a present, when they arrived, it was like they came out of the seconds container. One set the box wax crushed, and lid was ripped off, the second pair have obviously been worn and returned, they are already damaged, and the 3rd pair had all the tags ripped off and again were obvious returns. These arent… Read more
cheap shoes, and to even sell them in this condition is disgusting. I won't buy another thing from sketchers again.
Kids shoes - Less than 2 months since new, average wear 3 days per week and they are already falling apart. $75 for terrible quality. Kmart shoes have laster longer Show details
Don’t do it Can’t even wear shoes without bleeding Horrible own other brands and never had an issue. Contacted customer service and they were pit full. Would never buy this brand again. Complete waste of money and now going to suffer waiting to heal
Helen serviced us at the Smithfield store QLD . She was so knowledgeable and helpful. I will definitely go again. I bought the slip on shoes for work. Show details
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My shoes didn't wash well and the sketchers team refunded me and said no need to return the shoes. They were so comfortable that I wanted to keep them so I painted them for the Tennis Open (AO) this weekend. Pictures attached :) Show details
- +2
TERRIBLE CUSTOMER SERVICE! Live chat is absolutely useless, was on it for a little over an hour with an incompetent customer service representative named "[Name Removed]" who was unable to (twice) read what I was actually enquiring about. I have uploaded the chat and how infuriatingly incompetent the worker was! The time between responses was… Read more
15-20 minutes.
All I wantred to know was what the typical battery life was for the light up shoes, because the shoes were ON the entire time from NSW to QLD, lighting up with every bump/movement and using/draining the battery.
I purchased work shoes instore and needed another pair - I was told that they couldn’t order them into the store - so I’d have to get them sent to my address. I bought the exact same shoe - same size - same colour - but they are the most uncomfortable shoes I’ve ever worn. Now this has happened to me TWICE now. I thought that it was just a… Read more
coincidence - but no. Because if they came to the shop - I could try them on - and tell them I want a refund or exchange. Can’t do that if you’ve had them sent to you with no packaging can you?
Purchased a pair of slip-ins and within 6 months the heal started to split. I sent photos of the wear and tear on the sole (which was minimal) and yet they declined to replace the faulty shoes and tried to tell me I must of cut it with a knife, who would do that? This is my 4th pair of sketchers i purchased and after there company denning my claim i will never buy another pair. Show details
They seemed like quality shoes and were nice and soft. It didn't take long before they fell apart. The stitching on the soles is fake and the soles fall apart very quickly. Not worth the $120. The attached photos are from 4 months of wearing 5 days a week to work in an office.
Highly disappointed with the shoes and the customer service. They’re less than five months old and the soles are already worn through—despite only being used indoors. When I contacted customer service, I was told the issue wasn’t with the shoe but with the way I wore them. I wasn’t aware the shoes were meant to be kept in a frame for display rather than actually worn. Extremely dissatisfied with both the product and the response I received. Show details
Latest follow-ups
I walked in a Sketchers Burwood Westfield store just after 4 pm this afternoon 23/8/25, I tried to get a refund on the 2 pairs of sketchers shoes that I bought them online from Sketchers recently unfortunately they don’t fit well! Instead of helping… Read more
me to process my refund, there is a Chinese / Asian woman, who is so RUDE, ARROGANT, she refused to process my refund since her excuse was the computer is down but I can see she can process all other Customers purchase at the store!
Despite I requested her if I could wait to see if the system is up and working, she did not want me to, she said, if I stay in the shop she will call the Security ? I was shocked and question her ability of serving customers? I said I did not steal anything from the shop why you threaten to call Security? It was so OODS behaviours from her! I calmly asked her name, so I can report her but she refused to tell me who she was! I asked to speak to the manager then she said : ‘ I am the only MANAGER here, she does not need to tell me anything especially her name’ ! She does not deserve to be the store manager, she gives Sketcher the bad name and ruins Sketchers reputation as she works there ! She is unlike many other Sketchers staff at Burwood and in general ( who are always friendly, professional and helpful, this woman is nothing like any other staff at Sketchers at all!)! Anyway, I rang Sketchers in the city and spoke to [Name Removed] and his manager ( I even put [Name Removed] on the phone to talk to her while I walked back to Burwood store) , they told me they don’t have any issues with their computer system at all (it shows this woman is not only a liar ( about her store computer break down etc ) she is simply a lazy worker, she treats my purchases online like ’trash’ ! Not worth her time to give me the refund? Obviously, she is too LAZY to work to process my refund!
Anyway, I decided to catch the train to the city Mid-city Sydney store to get my refund as [Name Removed] and his manager suggested ! I got there just before 5.30pm and I received my refund with [Name Removed] within minutes! It should not be that hard at all, since I have the original receipts and the shoes are in new perfect conditions! But I should not have wasting an hour traveling to get my refund if she process it properly! This woman at Burwood store should not be a manager, if she is really the MANAGER there!? obviously she has no personal skills, or customer service attitude , she is full of anger ( having a bad day?), she was tired, bored and so unprofessional, not once she apologised for her rudeness and unreasonable behaviour !
I feel sorry for those nice staff work under her! She should not be working there to give Sketchers a bad reputation! I definitely will not go back there ever again! What a horrible and unpleasant experience to DEAL with someone like her ☹️
Follow-up · the woman who was aggressive still working there at Sketcher Burwood ! I don’t think thr management care about my feedback !!! I wouldn’t go shopping there again! however staff in the City are nice & friendly !
I purchased Skechers low cut socks and on the first wearing they went under my foot. After contacting both the store and online, they would not entertain a return or refund for faulty goods. Not shopping there again. Show details
Follow-up · It was a very disappointing experience. It did affect my trust of Sketchers as they weren't willing to assist me at all. I won't buy from them again. The store were very happy to tell me that they couldn't assist me.
Follow-up · As much as I love Skechers shoes, I have had to throw away the three pairs of ankle socks (correct size) that I purchased because all three pairs slid under my feet. What was so annoying was the lack of care shown by the store and contact online. Very disappointed.
I have recently been in the Smithfield QLD store and in 4 days have bought 2 pair of shoes, socks and a shoe protection kit with water repellant and stain protector for the shoes. They are GREAT to wear, light weight, reasonably priced and the… Read more
staff could not have been more helpful. Nothing was a problem, they gave me as much time and advice as possible and could answer all of my questions about their product They were never pushy or trying to get me to buy something. They offered constructive advice with every pair I tried on (and I did try on a few different styles) and am extremely happy with what I got. I also go a $20.00 gift card which was unexpected through an email from them as a loyalty thing. Very impressive and the store was clean, well laid out and staff were all great in every way possible. Well done Sketchers Smithfield in Cairns
Follow-up · I am still wearing the shoes (not every day of course) but they are wearing well, fit well, and with the stain protector on them still look like new. I was told I could wash them in the machine but have not tried this yet but it is a great option should they get really dirty. Wish other shoes could do the same from other stores !!! No returns… Read more
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Positive reviews
I bought shoes from Skechers yesterday at Altona Gate in Melbourne and I had such a good experience with the sales staff member Natalie. It was almost closing time and yet she took as much time as was needed to ensure I got the right shoes and the right fit. She was so friendly and helpful and that made the whole experience really great. The shoes are good too! Show details
I bought 4 pairs of shoes from Skechers, they are the best shoes I have ever worn, so comfortable, a perfect fit for hard to fit feet. Great price, great divery , great service, I will not shop anywhere else .. Show details
Bare Foot Wonder!! Shoo shoe sha - boot shoe ..after a 10hr shift slipped my foot into natural wonder..looks like leather No Animal harm..breathable comfort from the 1st sec! What more do you WANT!! I'm buy buying another pair B4 they're gone! Oh yeah & the service person ..just followed me for the ride..furnishing me with a better size as the co don't make 0.5 sizes! Well done! Show details
Negative reviews
I bought a pair of running shoes for occasional moderate running and walking. They began to fall apart in 5 months. No marathon running or rock climbing, just very ordinary usage and terrible product quality. Show details
No Customer Service at all. pay for express delivery. NOT delivered or even attempted has sat at Sydney depot for the last 10 days for them to say that i can pick up which for me is over 2 hours away NO apology NO offer of redelivery Won’t purchase anything online again
I still haven’t received my online order over a week later despite paying for express delivery. I have been on live chats and sent emails to Skechers and have had no satisfaction and no updates as to where my shoes are. The Skechers live chat team just want to fob you off. Never again.
Follow-up · I finally received a full refund from Skechers for my missing shoe order some weeks later.
Recent reviews
I would like to commend and thank Rabia who served us at Karingal store today. She went above and beyond to help my adult son who has a disability and was feeling very unwell, after her colleague had completely ignored us. Thank you Rabia Show details
- +2
BEWARE!! NOT FOR “UNBALANCED” PEOPLE I loved the look of these shoes when I got them, they were light and comfortable. Unfortunately, for me there was a problem with the non slip soles, shoes kept “propping”, i.e. the shoes stopped while my body… Read more
kept going, causing several nasty falls and bruises on the knees, legs and elbows. Not to mention the embarrassment of trying to haul my 76yo body back to a standing position…. I also had several falls while wearing them, which has never happened with other shoes. Have since read this happens because of the extra soft “memory foam” soles. I sent a similar review to Skechers but received no reply.
Follow-up · I was unable to return them as I had worn them four times and after the fourth mishap I put them in a cupboard never to be worn again. I couldn’t even give them away as I didn’t want anyone else to fall and injure themselves. Can’t comment on durability but they felt comfortable on (as long as I didn’t try to walk in them). Skechers must be overwhelmed with complaints as I still haven’t had a reply from them!
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Hi Bhuwan, I am so sorry to hear that you're… Read more