Skechers

Backs of Slip ons definitely not as solid as my other pair I have. Really disappointed with this as I am waiting for hip surgery and can’t get the new pair on without back of shoe crushing in. Contacted sketchers and was told because they are not the same as my last pair the slip on technology is different, so why advertise them as slip ons. Was also told I won’t be able to get a refund. $70 down the drain. Show details

Disappointed – Thankfully, no harm came to either of us. I visited the Skechers store at Harbour Town and showed them the shoes, which are practically new, to explain what happened. Despite it being a quality issue, they requested the shoe box and receipt after a year, which I no longer have. The store manager claimed that this happened due to changes in… Read more

weather conditions, which is not a convincing or acceptable response and seems like an excuse. This is not what I expected from a reputed brand like Skechers.

I am very disappointed with the quality of the product and the customer service I received

Nonsense model – (Work Relaxed Fit Sure Track Erath Leather Shoes in Black) This model of shoe is totally waste of money, I buys this model twice but same problem. It makes irritating sound after 1-2 month of use. I don’t know whats the problem in this model but its totally nonsense. Show details

We had purchased two pairs in $273.98 last 19 April 2025 but the shoes was damaged and fault with the product / after 2 weeks of purchasing it was totally damaged but the store didn’t return or exchange. It was really bad experience, I never recommend skechers. I don’t want even give one star. Show details

Kids shoes - Less than 2 months since new, average wear 3 days per week and they are already falling apart. $75 for terrible quality. Kmart shoes have laster longer Show details

Don’t do it Can’t even wear shoes without bleeding Horrible own other brands and never had an issue. Contacted customer service and they were pit full. Would never buy this brand again. Complete waste of money and now going to suffer waiting to heal

Helen serviced us at the Smithfield store QLD . She was so knowledgeable and helpful. I will definitely go again. I bought the slip on shoes for work. Show details

My shoes didn't wash well and the sketchers team refunded me and said no need to return the shoes. They were so comfortable that I wanted to keep them so I painted them for the Tennis Open (AO) this weekend. Pictures attached :) Show details

TERRIBLE CUSTOMER SERVICE! Live chat is absolutely useless, was on it for a little over an hour with an incompetent customer service representative named "[Name Removed]" who was unable to (twice) read what I was actually enquiring about. I have uploaded the chat and how infuriatingly incompetent the worker was! The time between responses was… Read more

15-20 minutes.

All I wantred to know was what the typical battery life was for the light up shoes, because the shoes were ON the entire time from NSW to QLD, lighting up with every bump/movement and using/draining the battery.

I purchased work shoes instore and needed another pair - I was told that they couldn’t order them into the store - so I’d have to get them sent to my address. I bought the exact same shoe - same size - same colour - but they are the most uncomfortable shoes I’ve ever worn. Now this has happened to me TWICE now. I thought that it was just a… Read more

coincidence - but no. Because if they came to the shop - I could try them on - and tell them I want a refund or exchange. Can’t do that if you’ve had them sent to you with no packaging can you?

Purchased a pair of slip-ins and within 6 months the heal started to split. I sent photos of the wear and tear (which was minimal) and yet they declined to replace the faulty shoes. This is my 4th pair of sketchers i purchased and after there company denning my claim i will never buy another pair.  Show details

They seemed like quality shoes and were nice and soft. It didn't take long before they fell apart. The stitching on the soles is fake and the soles fall apart very quickly. Not worth the $120. The attached photos are from 4 months of wearing 5 days a week to work in an office.

Highly disappointed with the shoes and the customer service. They’re less than five months old and the soles are already worn through—despite only being used indoors. When I contacted customer service, I was told the issue wasn’t with the shoe but with the way I wore them. I wasn’t aware the shoes were meant to be kept in a frame for display rather than actually worn. Extremely dissatisfied with both the product and the response I received. Show details

I wish I could give Sketchers a zero star or even less as one star rating can’t describe my frustration of the experience I had with them. Purchased a pair of shoes at full price (despite model being new) for my son to use for his school from Chatswood branch in Sydney. In less than two months shoe fell apart. I thought the shoe was made out of… Read more

paper as the way the shoe was damaged was just unbelievable!! When I showed them to their branch, they claimed shoes being used improperly hence damaged!!! I escalated to their customer service team and they came back with the same assessment!! My son has used multiple shoes and using more than one for his school at the moment. Never seen any shoe of any brand to show this level of poor quality in just less than two months!!!

Poor Fit and Misleading Return Policy Really disappointed with this purchase and the in-store experience. The display pair I tried was probably a wide fit or just larger, so I unknowingly ended up with a tighter version in the same size. The left shoe is too narrow and causes pain on the side of my foot (near the bone). When I went back to two… Read more

stores closer to my home, I got mixed advice — some staff said to keep wearing them to see if they become more comfortable, while another said that once the shoes have been worn, even for 30–60 minutes, they can’t be replaced. Now I’ve been told they won’t accept a return, even though I only wore them indoors for less than an hour.

I admit it’s partly my fault for not being more careful, but the “30-day return policy” feels misleading. It doesn’t really help customers once the shoes have been briefly tested.

Some shoes may slip on wet floors, feel hard in some areas, and other Skechers I’ve owned have worn out after only six months ( at least was outlet price 59$, not 159$).

Overall, poor quality and one of the worst customer service experiences I’ve had. ---- update ---- Finally, I went to the original store — luckily on Thursday they were open until 9 PM instead of 5. The staff was really nice and saw the shoes were basically new, so they didn’t make any issue with the return. Still, it was quite a terrible experience overall.

Next time, I’ll probably go for ECCO or On Cloud instead.

Shoes new falling apart – I mentioned to Skechers that my shoes are falling to pieces, would you all like to see their reply, this is a company that looks down on the people that buy them Show details

BEWARE!! NOT FOR “UNBALANCED” PEOPLE I loved the look of these shoes when I got them, they were light and comfortable. Unfortunately, for me there was a problem with the non slip soles, shoes kept “propping”, i.e. the shoes stopped while my body… Read more

kept going, causing several nasty falls and bruises on the knees, legs and elbows. Not to mention the embarrassment of trying to haul my 76yo body back to a standing position…. I also had several falls while wearing them, which has never happened with other shoes. Have since read this happens because of the extra soft “memory foam” soles. I sent a similar review to Skechers but received no reply.