Skechers

One of my childs light up shoes failed within 6 months. Apparently that's normal wear and tear according to sketchers who dont appear to have a warranty amount of time Show details

I order 3 shoes and after 9days later i asked them where is my items, they replied my items lost in transit . Now they not gonna dispatch my items as it lost , i need to reorder. What a ridiculous service. Why i will order again with delivery charge? What kind of customer service?????

I walked in a Sketchers Burwood Westfield store just after 4 pm this afternoon 23/8/25, I tried to get a refund on the 2 pairs of sketchers shoes that I bought them online from Sketchers recently unfortunately they don’t fit well! Instead of helping… Read more

me to process my refund, there is a Chinese / Asian woman, who is so RUDE, ARROGANT, she refused to process my refund since her excuse was the computer is down but I can see she can process all other Customers purchase at the store!

Despite I requested her if I could wait to see if the system is up and working, she did not want me to, she said, if I stay in the shop she will call the Security ? I was shocked and question her ability of serving customers? I said I did not steal anything from the shop why you threaten to call Security? It was so OODS behaviours from her! I calmly asked her name, so I can report her but she refused to tell me who she was! I asked to speak to the manager then she said : ‘ I am the only MANAGER here, she does not need to tell me anything especially her name’ ! She does not deserve to be the store manager, she gives Sketcher the bad name and ruins Sketchers reputation as she works there ! She is unlike many other Sketchers staff at Burwood and in general ( who are always friendly, professional and helpful, this woman is nothing like any other staff at Sketchers at all!)! Anyway, I rang Sketchers in the city and spoke to [Name Removed] and his manager ( I even put [Name Removed] on the phone to talk to her while I walked back to Burwood store) , they told me they don’t have any issues with their computer system at all (it shows this woman is not only a liar ( about her store computer break down etc ) she is simply a lazy worker, she treats my purchases online like ’trash’ ! Not worth her time to give me the refund? Obviously, she is too LAZY to work to process my refund!

Anyway, I decided to catch the train to the city Mid-city Sydney store to get my refund as [Name Removed] and his manager suggested ! I got there just before 5.30pm and I received my refund with [Name Removed] within minutes! It should not be that hard at all, since I have the original receipts and the shoes are in new perfect conditions! But I should not have wasting an hour traveling to get my refund if she process it properly! This woman at Burwood store should not be a manager, if she is really the MANAGER there!? obviously she has no personal skills, or customer service attitude , she is full of anger ( having a bad day?), she was tired, bored and so unprofessional, not once she apologised for her rudeness and unreasonable behaviour !

I feel sorry for those nice staff work under her! She should not be working there to give Sketchers a bad reputation! I definitely will not go back there ever again! What a horrible and unpleasant experience to DEAL with someone like her ☹️

I purchased Skechers low cut socks and on the first wearing they went under my foot. After contacting both the store and online, they would not entertain a return or refund for faulty goods. Not shopping there again. Show details

I have recently been in the Smithfield QLD store and in 4 days have bought 2 pair of shoes, socks and a shoe protection kit with water repellant and stain protector for the shoes. They are GREAT to wear, light weight, reasonably priced and the… Read more

staff could not have been more helpful. Nothing was a problem, they gave me as much time and advice as possible and could answer all of my questions about their product They were never pushy or trying to get me to buy something. They offered constructive advice with every pair I tried on (and I did try on a few different styles) and am extremely happy with what I got. I also go a $20.00 gift card which was unexpected through an email from them as a loyalty thing. Very impressive and the store was clean, well laid out and staff were all great in every way possible. Well done Sketchers Smithfield in Cairns

I recently visited my local Sketchers store to purchase a pair of sandles and was served by a staff member called Taylor. I was very impressed with her customer service skills and her knowledge of the shoes. Taylor was friendly while being professional with her suggestions and offers to make my selection easy to meet my requirements. Very pleasant… Read more

young lady to interact with. Her employer should know what an asset she is to the store. At many stores today there is a lack of customer service or even knowledge of stock. Well done Taylor and Sketchers as I am very happy with my purchase.

My wife and I find it very difficult to find sneakers that are comfortable due to our age. But Brad from the Campbelltown Mall store really bent over backwards to help us. I would strongly recommend Brad and his staff to anyone looking for sneakers. Show details

I bought shoes from Skechers yesterday at Altona Gate in Melbourne and I had such a good experience with the sales staff member Natalie. It was almost closing time and yet she took as much time as was needed to ensure I got the right shoes and the right fit. She was so friendly and helpful and that made the whole experience really great. The shoes are good too! Show details

Do not do it! Biggest waste of money for rubbish product. Spent over$400 for kids shoes. The foam in my sons shoe disintegrated within 3 weeks. Followed up with 7 phone calls to the toowoomba store that went unanswered. 3 emails..... no answer. Been over 6 wks I've been following this up and got ZERO communication back. Show details

Received some shoes that have obviously been worn! Despite buying new from the website. They came WITHOUT A BOX, NO TAGS, And clear wear and scuff marks on them, with fading on the fabric!!! I have emailed them and received no actual human response other than the return label, which I know will give me grief because clearly returning them will… Read more

only flag ME as the issue!

I have spent hundreds of dollars at skechers and this is the first time this has ever happened to me. I am sad to see by reviews this isn't an uncommon experience and now wonder how I got so lucky previous, and decided I wont order online again with skechers in the future, since they cannot quality control what you get, and clearly do not stand by their own product or returns policies!!!

While the service at the Orange store was impeccable, trying to contact Skechers via their website is a nightmare, and before anyone tries to give them some positive or negative feedback, be aware that the email is well more than hopeless; the chat option is even worse, and the contact form is just a complete and utter shambles unless of course… Read more

you would like to waste about half an hour of your time. Seriously, you could not make it up. I think Skechers should really take a long, and hard look at their website because, although the shoes are undeniably spot-on, trying to give them some sort of feedback is, as I said above, a nightmare of biblical proportions. Shame, because over the years I have had but nothing less than absolutely great service from online or in-store sales, especially the Orange NSW store.

Made an online purchase a short time ago. Was given a 3 day delivery window and stayed home for delivery. No one came to my house or knocked at my front door despite my being home all day and working in the front room adjacent to front door with the front of house, driveway and roadside visible. No one came to deliver anything no one pulled up… Read more

inthe road at my home or in my driveway all day. I received an email from Skechers that evening to advise my delivery could not be completed and no further information. Shortly after that I received an sms from star track to advise delivery was made to the post office and instructing me to collect. I contacted StarTrack the following morning and staff advised delivery attempt was made at aprox 4.30pm the day before. I disputed this as I was home and no one arrived at all. A complaint was raised however postal staff insisted procedures had been followed and told me to collect from post office - which I could not do, hence making sure I was home for the entire deliver window as notified. Complaint was closed and I have since been prompted to provide a review from purchase by Skechers on their website however on competing my honest review I received an email stating they have moderated my review and it’s been excluded from publications so they are not allowing negative feedbacks to be made known to others regarding their poor services and a total lack of actual delivery. Emailed a complaint to Skechers and they just send generic email responses back. I will not purchase from Skechers again after this experience.

I bought a pair of running shoes for occasional moderate running and walking. They began to fall apart in 5 months. No marathon running or rock climbing, just very ordinary usage and terrible product quality. Show details