Skincare Store

SCAMMERS - consistently poor ratings speak for themselves!!! – These guys are owned by a dodgy UK-based holding company that operates over 100 international websites selling FMCG and has a reputation for ripping customers off. It is also impossible to contact them once you realise you have been scammed. I purchased some cycling bib shorts from their ProBikeKit.com.au shopfront, then weeks later received an… Read more

email to say the item was out of stock and a refund would be issued. Months later I still have not received a refund or had any of my numerous emails responded to - took serious searching to find email addresses. So effectively these con-artists have just stolen my money. Read the reviews - consistently negative for good reason! Because The Hut Group are not an Australian registered company you have no legal rights due to UK jurisdiction. Please complete online complaint form at the ACCC website if you too have been ripped off by Probikekit.com.au and let's have them shut down to protect Australian consumers).

Horrible!! Don’t buy online!! – I ordered express delivery of products as my partner was going to drive 400km to deliver it to me(where I live the post system isn’t good) However, it didn’t reach as express delivery and when I raised the issue they just sent an automated email refunding the express delivery fee( WELL I ASKED FOR EXPRESS for a reason) ofcourse the products were… Read more

useless to me at the time they arrived because they weren’t going to get to me. I was not compensated for all this trouble by any means!! It was a terrible experience because my products which I paid for never reached me when I really needed them.

TERRIBLE!! CHARGE YOU TWICE – This company have charged me TWICE for one order. They are saying they dont have an 'invoice' for the duplicate order and their finance team cant help yet they have taken my money TWICE AND ARENT REFUNDING. This occurred October 8th 2018 and its now November 8th and still no resolution. The same Sophia or Joe answer and Rachel the team leader is… Read more

also no help. I continue to ring and i continue to get told they've reported it to finance but theres no invoice so they cant issue a refund yet they have taken MY MONEY TWICE!!!

Genuine product, excellent customer service and fast postage – I have so,so many years of experience of buying skincare on line and was surprised to read the reviews of this company...which frankly I do not understand. have bought many products from them with absolutely no problems at all. The products are always genuine or authentic, in date , fresh and you are kept up to date with tracking, with fast postage

Love Skincare Store! – I have been purchasing from this site for years and cannot fault them. Always easy to buy, unbelievably quick delivery and always have the products in stock. Highly recommend ☆☆☆☆☆

Exceptional Value and Service – I received a discount code and needed to top up my products so took advantage of the discount and ordered for products. It advised that it would be delivered by the following week, but arrived in 3 days.

Worst company – Do not buy from this company! For some reason my order went through twice and I got charged TWICE. I ordered late in the night so as soon as it was business hours I called straight away and the lady advised that there’s nothing on the system only one order, and it might be a glitch and to wait and the system will ‘refund me’. Yet on the site… Read more

I can clearly see two separate orders.

A few days went by and nothing happened so I tried messaging them via Facebook with screen shots. And the lady had the nerve to message me saying I’m not looking properly and there’s only one order on the system??

I then tried to contact via email them and they said the same thing.

I bought $160 worth of products. Yet $160 got taken out of my account twice.

A few days later I received a notification saying my second order had been dispatched. At this point I was fuming. I called them up again asking for an explanation and to refund my money today.

After 30 minutes of the phone they refunded my money yet saying I’m being charged for shipping?

I tried fixing it ages ago with them!

I orders moisturiser, shampoo and conditioner. The shampoo and conditioner were leaking so I only got half of the products.

Steer clear from this company. Stick to adore beauty!

Wrong product to sent out... keep reading – So I ordered the GLO Minerals luxe foundation. It arrived promptly which was great. But that’s where it ends. The foundation sent was not the correct one (correct brand but not collection) I advised the rep when I called and he checked with his manager who advised that the bottle of Glo minerals foundation that was sent didn’t have luxe because it… Read more

was the old bottles....

So you opently tell me you’ve sent me old stock and try to tell me it’s the same.

I told them they need to arrange for a full refund and perhaps remove products from the website that they don’t stock. Misleading. Won’t purchase again!

Any recommendations where I can buy GLO minerals Luxe online reliably? Thanks

Hopeless company – Worse company ever , they send products that leak and then after giving shipping feedback still send leaky products !!!!! Would not use or recommend this company given online shopping is everywhere I will definitely take my business elsewhere, skincare store need to review there wrapping, shipping and delivery of products how can you send something the second time around without a lid.... Definitely won't be back !!! Crap company

Great range of beauty products and great service – I’ve been buying products from Skinecarestore for years. I’ve never had a problem with delivery and they always have promotions and discounts which I take advantage of.

My Experience was okay – I am writing this review to say my experience wasn't like many of the others on this page. But I would probably not order again because I am risk averse... placed an order for three Pai Skincare products. My reason for using the skincare store? For some reason way cheaper than the actual Pai website - when I did my basket comparison I ended up… Read more

paying $40 less at skincare store. Unfortunately after paying the order I came across this site and found all the low ratings. Causing me to panic, and cancel my order in about the same hour as placing it. They got back the next day saying that they can't, something to do with it being sent to the warehouse etc. etc. This was ridic because I placed order outside business hours and no way they had "sent to warehouse" overnight but whatever. I ended up getting my package in 5 working days. The packaging is very slightly worn but products look brand new and unused. Still confused as to how they can keep they're prices lower than the others (even the manufacturer!). To be honest this was probably my first and last time buying off them. I would feel so much more secure and peace of mind by dealing with Pai directly, especially given the track record of Skincare Store screwing up peoples orders.

I don't recommend – I wish I had listened to the reviews before I made a purchase. I had made an expensive order around $500 and also received express shipping. I started to get a bit worried after a week and tracked my order with Australia Post who said I need to contact the company directly because they never sent out the order they only just filled out… Read more

forms for it to be sent.

So I did and they said they will contact their courier. I got no response after a week so I called them which was really hard to find there number its not on their website which is suspicious. They said it usually takes 72 hours for response even though I waited a week they said to wait one more day and contact us if nothing happens so I waited and decided to contact them the next day and told them to recontact the courier and but instead did not reply and randomly at 10pm I get an e-mail saying I have been refunded even though I didn't request one?

I'm so annoyed that I even waited over month for this stupid thing it seems like they hold on to peoples money for a month and then just refund them after, that's what seems be a common complaint with these reviews. I'm more annoyed that I had to wait for something that was never going to come when I could just buy something from a different company!

Stock OLD – Purchased Elemis Biotec Skin Engergising Day Cream the colour all wrong. Not sure if old stock. At $160.00 Australian Dollars expect product to be up to standard. Phoned no one got back to me. Don't use Skincare Direct.

Quick delivery and great price – Always use Skincare Store due to great price and quick delivery. Will never use department stores again as so much cheaper price for my favorite dermalogica products. Tried others but nothing compares.

Takes the money, won't send the product – I've been debating with the bunch of little girls running this store for some weeks now because they won't send me my product. They sent me little pieces of a big order but now I'm seeking a refund because almost 3 months later, they are still telling me they don't have it in stock, even though it was available online for me to purchase. … Read more

They're either sarcastic or very stupid with their dealings with customer complaints.

Clearly a bunch of young girls with no life experience, or they simply don't care. , They don't know their products, they don't know customer service, they don't know much of anything.

Go elsewhere instead of handing your money over.

Best online site for purchasing ASAP products – ASAP Ultimate Hydration Face Cream - excellent product even in winter for hydration and the Face exfoliating wash is also outstanding

Dishonest company – I received an EMAIL EXCLUSIVE offer which I qualified for and was meant to receive a free gift but I didn't receive it. I have been going back & forth with this company for almost 1 week and they still won't honour my special. Disgusting appalling and sad for an online company to treat me as a repetitive customer this way!

great service and product – received what i ordered in excellent time .. would (and have) recommended to friends. Have purchased several times from this seller.. all good transactions

Worst experience ever! – I have received a faulty expired item 3 times after I told the website it is expired. They then tried to refund me for a month & I'm still waiting to get my $300 from them!!! they said the refund will take 5 days but it’s now a month. They said they refunded me but I did not receive anything yet & nothing is appearing on my account.

Paid and no products delivered – Nil star rating for Skincare Store! Same story as JMS re wrong address. Emailed company to advise this and told nothing could be done as in the warehouse. Would have to wait til goods returned to them for refund. Three weeks later still no word from them and Aust Post has no record of the package. Emailed Aust Post email to them so they could… Read more

assist Aust Post to locate item. No reply from Skincare Store. I doubt items were ever sent in the first place. Somehow they received a tracking number from Aust Post but I believe products never sent. No street address for company anywhere on website so impossible to make complaint to Office of Fair Trading. Called Skincare Store today and no answer. I am furious! This is a definite scam!! PLEASE DO NOT ORDER FROM THIS SCAMMER! Your products will not arrive. Neither will you be refunded your money. I believe I can take my complaint to the Police. Hopefully then something positive will come out if this.

What more could you ask for – Amazing Range of products very competitive prices with free fast and efficient service. I live in a small rural town 2- 3 days tops for my order to arrive.

The variety is excellent and you can't wait for a delivery once ordered – The products are boxed and arrive in excellent condition. The range of products is amazing and it's fu. To shop the products, just need to know when to stop. I love the free gifts that come with the order. Thank you skincare store.

Don't buy from this company – Approx 12/5/18 purchased 2ecoya vanilla candles paid $26.50 each so $53 total. When they arrived weren’t boxed the actual candles slipped out of the glass!!! And and as they burnt when lit went from a cream color to a strange brown (photo is taken) and barley any fragrance at all!! They are definitely seconds or out of date candles have been… Read more

buying this beautiful brand for many years but will never buy online ever again and of course they have no phone number and almost impossible to get in touch with. Always buy from a store and see what you are buying.

Skincare Store is excellent - always without fail 5 star – I have been buying from the Skincare Store for over 5 years and have never had a bad experience. Great discount codes - free shipping with orders over $50 and delivered in a few days.

The Skincare Store no longer ships ASAP to New Zealand – Im from nz, and never had issues with my packages, however i ordered my ASAP skincare from this website as it is sooo much cheaper to purchase then in new zealand, but its dissapointing that they have stopped shipment of this product and medik8 to new zealand. No real reason given. I am dissapointed, so i gave skinstitute a go, very cheap, which says alot about how this brand performed. Unfortunately they wont be getting anymore money from me.

Pleasantly Surprised – Like many before me, I read the reviews here after I had made my purchase and panicked, especially as my order was 'pending stock' when the website advised it was 'in stock' when I placed my order. I cancelled my order within 2 hours of making it, and the following day, having not received any kind of confirmation of my request, I messaged them. I… Read more

received a reply stating that my order had already been sent out, so cancellation was not an option. And guess what? My order arrived the next day. I had selected express shipping, as it was only $4 more than standard shipping, and my order was in my hands 2 days after placing it. Can't complain about that.

Would I order again? Absolutely.

Move On – Skincarestore Site right at this minute advertises SKINC20 20% Discount. I just placed an Order $175.50, used the Code at Check-out and it showed $175.50 A-$35.00. I went to proceed and noted in fact that $35.00 has not been deducted, therefore, I did not proceed. I email sent this to Support @ Skincarestore, it bounced back mail system delivery… Read more

error. Then, magically I received an email from skincarestore stating that the Discount was Invalid. 20% Discount is currently Advertised, how can this be Invalid.? This is the 2nd Time within 6 Months that this has occurred.These Products are available from other Online Stores.

Always reliable – Always reliable and goods dispatched quickly. Samples are added bonus. Quality products and always packaged well not damaged. Thanks -return customer

Happy customer – I purchased $150 worth of ASAP products on the 29th March, received my products today 3rd of April. This was over the Easter long weekend with no hassles what so ever. I Was so stressed after reading the reviews (after I had already purchased the products), and tried to cancel my order., which I admit did sound suss about it being st the… Read more

warehouse... decided against. But glad I didn’t as the service was very speedy, and I got a free make up brush whichnis great!