AI reviews summary
Pros
Cons
Verdict
Customer experiences at SkinKandy vary significantly depending on the specific location and staff member. Positive feedback highlights attentive, professional piercers who excel at making clients feel comfortable and well-informed throughout the process. Conversely, a portion of negative reviews points to challenges with jewellery durability, inconsistent customer service, and unexpected pricing or aftercare complications.
I have been a consistent and regular customer at Skin Kandy Miranda, and I’ve always had such great experiences. I’ve had multiple ear piercings and my belly piercing done here, and the staff have always been friendly, professional and helpful. Unfortunately, I had a very different experience yesterday when I went in to have my helix downsized. I… Read more
had two helix piercings directly above one another, the bottom one was only one week old and still very fresh and painful, while the top one had been pierced eight weeks ago and was the one that needed downsizing.
I specifically explained multiple times that the bottom piercing was the fresh one and the top one was the one that needed changing. During the process I luckily checked my phone camera and realised the staff member had removed the wrong piercing (my one-week old fresh helix.)
It was extremely painful, and although she reassured me that it was “okay” and “fine”, I personally was not fine with it. Helix piercings are already known for being difficult to heal, and I’m now concerned that removing the jewellery from such a fresh piercing may disrupt the healing process.
The piercing I actually went in to downsize also wasn’t properly downsized, only the front was changed, the actaul pole of the earring was not touched. There were several mistakes throughout the appointment, and the whole process took quite a long time for a simple task.
I’m not someone who normally writes negative reviews, but I felt this was important feedback. Although the staff member in this situation was lovely, I do feel newer staff members should have appropriate supervision and support while learning.
Other than this experience, every other visit to Skin Kandy has been fantastic. Cheers to the rest of the team I’ve always loved coming here and hope this was just an isolated experience.
Ella from the Penrith store is an absolute godsend!! My peircing fell out and she was able to reopen them without repiercing. She was super friendly and easy to talk to :) Show details · 1
We had a really disappointing experience. We had bought a voucher, $100 - which we were told would more than cover the service we were after. When we arrived the store had almost no stock. We then chose another earring set, only to be told in the last month they had had a 300% price increase and to pierce an 8yo's ears would now cost $182. We went… Read more
elsewhere. We have asked for a refund, they have said no - and no response to follow up emails either. POOR!
Reviews with attachments
I went into Skin Kandy this afternoon with my two young daughters. One needing just one lobe piercing and the other two lobes. The girl there was randomly pulling prices out of nowhere. She said one lobe was from $80 and two lobes up to $200! Only to check online and they nowhere near those prices! We clearly left as nearly $300 for three standard… Read more
piercings was ridiculous, and I told her so. I wouldn't recommend them to anyone with those prices that they randomly pull out of thin air.
Hi there, I deeply apologise that you are dissatisfied… Read more
Went to the store in Northlands for a nose piercing. Saw Bonnie who was absolutely fantastic. I have had many piercings and this was by far the best experience. She was so professional and friendly and kept me informed throughout the whole procedure and made me feel so relaxed. I would totally recommend this store. Show details
I was totally botched and Gaslit. . So bad. This is my face. Show details
Hi Laura, we are sorry to hear about your experience in… Read more
SkinKandy Tuggerah is the only place I will go for a piercing. The staff are so professional, friendly and patient. Together they help you make the right choice so you will be happy with your piercing. Erin completed my recent piercing and I couldn’t be happier. She helped me navigate my choice of jewellery and I never felt rushed. She was… Read more · 1
friendly and reassuring while also extremely competent in her work. I couldn’t be happier with my piercing. Thank you Erin & SkinKandy Tuggerah
I got my 2nd done in my ears on the 15th of April at 2:30 in Dunedin by Tammie she was amazing! So kind so lovely and we both have kids close in age and we both have birthday in April, and we both have a boy called Colton we had never heard off another Colton. She took her time to line up my ears and did an amazing job I highly recommend I even… Read more · 1
went back on the 16th at 2:30 again to get my nose done that one was I was a little scared but in and out she reassured me and wasn’t as bad as I made it up to be, but all in all the service was amazing the time and effort put into making sure I like the placement. amazing can’t rate Tammie enough!! true the 20% off on your birthday month you can go in as many times on your birthday month and receive 20% off so I was able to upgrade to treat myself to 14carat gold earrings I was very pleased with everything :)
Had a wonderful experience with Tyler. She explained every step, and aftercare. Tyler has a very sincere and warm manner, which gave me Trust during my 4 piercings. We talked about Skin Kandy and their global expansion which left me impressed by their ethos. If my experience at Wollongong Skin Kandy was the norm, then I would Highly recommend Tyler and Skin Kandy Show details · 1
Thank you for an amazing experience with my 2 new piercings. Love the beautiful young lady in Bundaberg. Beautiful staff. Show details
Very good and helpful answered all my questions and more will go back and telling everyone i know about them Show details · 1
This is the second time I’ve purchased this septum and within a month the entire Opal segment has fallen out yet again disappointing to see that after spending $40 on this piece alone the quality doesn't align with the cost
Hi there, we are really sorry to hear this has happened… Read more
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I got my helix done at Skin Kandy Pacific Fair by Jacinta. She took the time to explain the process and made the experience enjoyable. Her technique and attention to detail was excellent and the discomfort was minimal. Before my peircing Josh helped me choose my jewellery, complete the consent information and answered my questions. He gave me a… Read more · 1
quote before my peircing so I knew what I would pay. The staff are very professional and welcoming. I highly recommended the Pacific Fair store and staff.
I got my second ear lobe piercings done at SkinKandy back in October and was advised that using a needle is “much gentler” than a gun. Unfortunately, this could not be further from the truth. I experienced significant bruising that lasted over a month, followed by an infection. Even now, three months later, my ears are still sore as if they’ve… Read more
just been pierced and there has been pus present.
I followed the aftercare instructions exactly as advised, cleaning morning and night with the recommended NeilMed spray. I’ve gone through three bottles at this point with little improvement. I’ve since switched to cleaning with sea salt in boiled water and am only just starting to see some improvement.
I was told to return to the store to have my ears inspected. After spending an hour travelling there, the employee I spoke with seemed completely disinterested, barely looked at my ears, and simply said “they look fine,” despite there visibly being pus coming from the piercings.
On top of this, it was not clearly advertised that nickel-free jewellery comes at an additional cost on top of the piercing price, which I found misleading.
Had I known all of this beforehand, I would have chosen to pierce my ears with a gun, as I had no issues with my first lobes. Overall, this was a very disappointing experience.
Hi there, we are really sorry to hear you have had a… Read more
It’s been 4 months since my piercing and an approx 2 months since I got the barbell replaced and I added black ends to the barbell. I got the store to replace these and they are still going strong if You follow the store instructions, Always keeping the area clean, moving the bar so it doesn’t stick to the skin nipple, I still use the stores Piercing After Care mist. Don’t think about it Do It Show details · 1
got my naval pierced its got infected i did what they saids and its sore Show details
Hi Angela, we are so sorry you're experiencing some… Read more
I did buy 2 nose stud from skin candy mt dt '.didnt even last for 2 days . I have attached the photos.stone came off.they are very expensive 'no good quality.i dont receommend skin candy to anyone.bad experience. Show details
Hi Ben, Thankyou for reaching out. We have a 30 day… Read more (+3 replies)
Very happy with the service we received for my daughter ears pierced yesterday she was very happy and the lady was so lovely Show details · 1
Latest follow-ups
I got my helix pierced exactly a week ago now and I think it was great customer service. They were very nice and before I got it pierced they asked me if I was ready and was patient with me. Show reply
Follow-up · To answer any more questions the customer service was good because they were extremely nice, they explained how to use the aftercare thoroughly and the piercing process was altogether nice and easy.
Zen/Zan was alone in store but still took the time to help me . Zen asked me to wait as she was doing a piercing and would be happy to help change my… Read more · 1
piercings after . So quick & knowledgable about what would be a good comfortable fit for my piercings . My flatbacks feel so comfortable and I will take her advice for another of my piercing and wait 4 weeks till changing over as a little swollen from me trying to change on my own . Huge thank you to Zen for the piercing change & great advice . Highly recommend booking in with Zen .
Follow-up · Skin candy store in Qvb was clean well lit with lots of options in jewellery to purchase . Zen really stood out to me because she had knowledge about how long to wait before changing over my piercings and Zen was quick without rushing & painless . I’d recommend Skincandy & Zen for piercings .
Follow-up · The assistants name is actually Sam , thank you for all your knowledge and help . Great service .
I went to Ipswich central for my first ever piercings and was so nervous but my piercer Ciara was so nice and made me feel comfortable while getting my lobes done Show details
Follow-up · About a week after getting my piercings one of my gems from my earring popped out and has since gone missing, I thought the jewellery would last considering I spent a fair bit on it. The store is very tidy and organised since I’ve been there. Yes the aftercare process was explained clearly and correctly
Hi Malachai, we deeply apologise for the negative… Read more
Find out how SkinKandy compares to other Jewellery Shops & Brands
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Positive reviews
We went into the new Baldivis store for assistance with my daughters belly piercing. Kimmy was incredibly helpful and informative. She helped put my daughter at ease! Thank you Show details · 1
Such lovely staff, I got my hidden helix done which is quite an unusual one - but the woman who did it really took her time to get the placement right considering my anatomy. The only thing was that they didn’t have the hidden helix piercing so I had to get a different one but that was all good because it turned out cute anyway! The lady made sure… Read more · 1
I was okay or nervous, overall such a great experience! Would definitely go here again if it wasn’t so pricey haha.
On the weekend Lizzie pierced both my thirds and my helix, she was so sweet and kind. She made me feel so safe and comfortable, it was pretty painless and was an overall amazing experience. I would 100% go back again, especially if Lizzie was my piercer! Show details · 1
Negative reviews
0/10 would not recommend, incredibly rude staff, booked an appointment the day before, was there for about 5 minutes before I felt the need to leave due to the attitude and disrespect coming from one specific staff member Show details
Hi Aleegra, thank you for taking the time to share your… Read more
Jewellery looks great but all my jewellery has fallen out within 48 hours of getting piercings done - initially thought it may be human error but now concede it must be poor quality jewellery. Have replaced with their jewellery 3 times and has fallen out each time. Never again ! Show details
Hi Ali, I am so sorry to hear about your experience… Read more
Third tongue piercing bought $90 in the hole cause none of em stay twisted just pop off and swallowed wtf $5 piece of Temu plastic literally never replaced. Bought yesterday lasted less than 24 hrs [Content Removed]!!! How do I refund something I keep swallowing, seems like a [Content Removed] thing to do Show details
Hi there, Sorry to hear about your jewellery! Please… Read more
Recent reviews
I needed to replace aface dermal that fell out after 3 weeks of piercing,but again nobody there qualified to do so...why do u open without staff able to do piercings..fancy shop front but no talent..not happy... Show details
Hi Lyn, we're sorry to hear about your experience and… Read more
They are very unprofessional, and when I went to get my belly button pierced the guy pierced it unevenly. Then my friends were denied getting belly button pierced because they said they didn't have enough tissue but when we went to hairhouse warehouse (much better, and more skilled professionals) they said that isn't a thing and did my friends one… Read more
much better than skinkandy did to mine. And my friends piercer said she use to work at skinkandy and they said "they were a very toxic work place with unqualified people who dont know how to pierce".
Hi Peach, We’re sorry to hear about your experience and… Read more
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Hi Kate, thank you for taking the time to share your… Read more