Prompt and excellent service from tech staff. Helped me with setting up connection . Staff are also helpful and patient AsI have just joined Skymesh I am unable to comment on the reliability of connection.
A breath of fresh internet
Prompt, professional, friendly service from local team - great to deal with.
Great internet speeds, service and options.
After dealing with Telstra for 40 years - Skymesh has been a positive, fresh and rewarding experience.
Skymesh is a breath of fresh air after Telstra!
Only had on a few days but all working fine, but it's the service I'm impressed with. Real people to talk to to get answers quickly. Friendly and efficient! highly recommend.
Great Service for Rurak Areas.
Friendly service, Installation was fantastic and thorough.
Information sent quickly on setting up
I have recommended Skymesh to a lot of people in the District. So far so good.
The team at Skymesh are fantastic! Great customer service and really affordable, reliable plans. Best there is.
Very reliable connection.
Never experienced dropouts.
Never had any issues and I've been a customer for over 12 months and moved houses and that was so easy with the help from the friendly team to change my network address.
Considering the lack of infrastructure available, Skymesh is a reliable Internet provider. Very quick set up. Plans are a bit expensive but is the nature of the beast. Customer service and support is excellent.
Very reliable with little down time and assists my business opportunities in a highly remote area.
Connection has been very reliable and have had no drop outs other than a little downtime for maintenance of the service. Was able to update my plan requirements with just a phone call and the change took place overnight. Excellent telephone service support.
SkyMesh NBN Satellite Internet = seamless installation & it worked within the hour ...
... extremely happy with the whole process, only 3 weeks from my 1st phone conversation to installation & a fully functioning internet ... steps were clear & full of information, very efficient & seamless process ...
Very happy with this service.
Perfect for our requirements, can get on the phone and get data almost immediately increased which is very handy. A highly recommended flexible service , with an easy set up procedure. We don't experience any drop outs.
Churned over from iPstar to SkyMesh and couldn't be happier
I made some initial inquiries regarding Sky Muster plans offered by SkyMesh and decided to change over from Ipstar. I ended up with almost double the data allowance and the same speed, for a 25% savings per month.
The staff were attentive, however I did end up receiving numerous emails and had to make a couple of phone calls to clarify things.
The change-over was seamless and my outgoing emails now work a treat (would not send through Ipstar and despite numerous calls to their tech dept, still unresolved).
I have recommended SkyMesh to colleagues of mine, who have researched their needs carefully and came to the same decision as me. Great to have an Australian service provider that offers support 7 days a week.
Great Customer and Technical Service
I am a new customer with a new NBN Satellite Installation in last 48hrs. Not being very tech savvy, the wonderful support I received from staff to determine most appropriate plan, to installation, and follow through once connected has been extremely good service all round. No drop outs, internet speed appears to be faster also.
A great service
We've been with Skymesh for over a year , never a problem , reasonable and competitive rates and always easily contacted if need be , we're very pleased we chose Skymesh !
Cheers , Murray
This is fine for our usage and needs.
We are in a remote area, but getting set up was pretty straightforward, although perhaps not as fast as we would have liked.
Speed and data allowances are quite suitable for our needs, incl email, and a modest amount of internet surfing. We don't do much streaming.
Service has been reliable for several years now... We've used Skymesh for coming up to 10 years...service was not so good before the NBN satellite was set up.
Cost (as in value for money) is a little high (compared to a similar service in a metro area).
Great Internet Provider
Very reliable, no dropouts and the support staff are fantastic. We live in the Country and the connection is very fast. They always send an email to inform you if there will be any problems.
No problems so far.
I have had SkyMesh connected for nearly 12 months now and can say that we are very happy with our package. My only complaint is the amount of time it takes to connect to the satellite, we wait up till 20 minutes at times, other than that the product is great and would highly recommend SkyMesh to anyone needing satellite connection.
Excellent service and highly recommend !!
This is a very reliable service with no drop outs and customer service representatives are all very helpful
I would highly recommend to all As this is probably one of the best NBN services I have had
Updated Review - ownership of problems taken by skymesh - over a week no update or emails as promised
updated review 10/06/19 - a customer service agent took ownership of the problems surrounding my installation, they acted immediately and resolved the issues preventing my application moving on, it was a refreshing change from the previous service i received and i wanted to update my review to reflect the changed outcome and improved customer service. thank you for turning around a bad situation and taking ownership of the problem
original review signed up over a week ago, got a email saying they will confirm my order and installation within 2 business days, called after 5 business days and told no update yet, now its been over a week and still not a email or call, i have no idea if i am even getting there services and even worse i either now have to pay for a month with my adsl provider which is over $100 because i don't know if my installation will be forthcoming or let my internet expire tomorrow and go without until skymesh get there stuff together , they should set expectations of 2 days confirmation of orders if they cant even come close to that, i understand installation can take time but i cant even get a simple confirmation or installation date
Fixed wireless nbn
Instalation was within a week and the installer went to a lot of trouble to ensure we had the best position of our fixed wireless on the roof. Internet speed is very good and no dropouts. It is great to be able to deal with Australian, local people over the phone (helpline and initial call with questions), very helpful and very easy to understand. They said my router would be plug and play and it was. I am not overly computer literate :) so this was the easiest and best internet connecttion I have ever done.
These guys had me installed within a week and up and running straight away,
Fastest speed as far as my son commented for gaming. No drop outs fantastic. Most satisfying as other companies couldn't tell me how long it would take to install my Sattelite setup
Excellent locally staffed assistance
The initial connection had a little glitch but the help line was easy to to connect with and quick to assist. The best news was that there were Brisbane locals on the other end of the line to help. Awesome.
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