Skymesh

I am very grateful for Mary Grace's patience and assistance today and to the three other support people that I spoke to yesterday - my problem with internet connection (not due to Skymesh, only to a failed router) was clarified and fixed - thank you all very much!

Enthusiastic when one is putting potential customer but between the Sale and servicing provided is a huge unfathomable abyss to swallow you up. Says for Seniors. I have an emailed bill for 1 month Friday night yet modem from interstate only posted Thursday arvo. Says service is up and running. It's like I didn't call and speak to female op at… Read more

all Thursday. Horrified and stressed. Bill shiws incomplete service address with no unit number stated!? We have 12 units here? Incompetent and uncaring to my view. Grandma gives thumbs DOWN

Hello. Be warned. Last week I sent Skymesh an email complaining about how unhappy we were with there service and to let them have there say, and showing there arrogance, I got no reply, so here is there negative feedback.. We were with Skymesh for 19+ years and this company has shown us absolutely NO loyalty. They don't answer emails or phone… Read more

call if you leave a massage. About two months ago they sent us an email saying they were going to put a tax of $4.95 to have our four email addresses with them. Four email addresses with them would have been an extra $19.80 on top of our monthly fee of $94. I rang them to work something out, as we are on a pension, but they wouldn't drop the tax put on our account, even when we have been with them for nearly 20 years. They have sent there answering service off shore and are not the same company anymore. We left them on the 1st of November and were glad to see the back of them. Not Happy. Thank you for reading my feedback.

Melody was very helpful as all the staff seem to be. It didn’t take long to fix my problem. Show reply

Just moved over to Skymesh and Mary Grace has been fantastic helping us get everything sorted and troubleshooting any issues. Thank you! Show reply

Initially the service was great and issues were dealt with by real people from Australia, but now the fees have gone up twice in a short time and the speed is slow and intermittent, I am switching to a better provider. Show 2 replies

I received an email to say a payment by credit card had failed, although there were sufficient finds in my account. Rachel was patient and helpful fixing the details. She also helped me log on and change my password. Show reply

After 4 calls to resolve issue the last technician went over and above to resolve the issue trying multiple options until the service I required was reconnected. I appreciated his time and persistence to get the issue solved. Show reply

Had lost access to internet and contacted Sky Mesh for support They were very supportive and assisted me to locate problem and reactivated internet service Very helpful Show reply

I would have preferred that the email charge was described as a promotion rather than find out during the phone conversation. I get a reduced overall charge for six months and then will be subject to a price hike as I understand. I would much prefer a direct approach re impending price rises although of course the temporary reduction is welcome.

Wher do i begin...i joined skymesh in December 25 after my daughter left home she had skymesh 100 when she was at my place and was always complaining about speed and freezing and dropping out...but anyway i thought i would give them a try myself...worst mistake i made....like i said i joined in December 25....i payed upfront a month in advance as… Read more

per requested...speed was below average at best...always around 11mps to 17mps at best...internet freezing on tv ...could nearly be able to make a sandwich at times while on phone on Facebook t o load...rang numerous times about it but nothing resolved...always get maby go to next plan 50...i am on a disability pension how could i afford that....but wit nothing resolved after 8 months decided to go with activ8 me best decision so far....but after paying skymesh in advance and i canceled my plan with them they still want me to pay another $57 for the month i won't be using them....remember i have paid a month in advance and won't get any money back...never use or recommend skymesh again worst people to deal with

If you enjoy repeating yourself multiple times, spending hours on the phone trying to resolve the most minute issue imaginable, and getting confirmation that something is sorted only to have that confirmation mysteriously revoked later, this is the internet provider for you! ;)

I have had a Skymesh email address for a long time however the latest version of MS Outlook in Office 365 makes using POP3 servers very difficult indeed. I bought a new Mini PC and went to install MS Outlook and Microsoft's on AI Co-Pilot advised after I'd tried all the recommended ports and protocols and it still wouldn't work that "this is by… Read more ·  1

design on new MS Outlook installs not a fault" and advised only option was use web client or a third-party application like Thunderbird or older version of Office.

I tried Thunderbird it would receive Skymesh emails but would not send from Skymesh I'm also no fan of its interface. My older laptop ran MS Outlook fine and continued to, so I called Skymesh Technical support and spoke to the very helpful and knowledgeable Mike. He advised it is difficult to configure manually and seems to be hit or miss, but he took the time and trouble along with screenshare and got it all functioning again saving meaning the MS Outlook software I had pain for was actually of use to me.

Skymesh's technical Team need to come up with a permanent fix for this difficulty given MS Outlook is largest commercial selling email application, the fix should not involve selecting ports and protocols and manually entering server names. By contrast adding my gmail account was done with a wizard and all I needed was email address and password for the web client.

Asked about plans as my current plan was not enough for Netflix and Rachel explained the plans etc.....which was very helpful and so changed my plan for 6 months and was so pleased with Rachel's advice and assistance with all this as well as sorting out my account with paying manually and it is all registered again properley so as I can pay every… Read more ·  1

fortnight because of being on an Aged Pension and having to manage my finances. So Rachel was most professional and so helpful and everything got sorted and very efficiently. Thank you Rachel

Had this connected a couple of months ago and so far is working well. We are the first in our area to connect to this. We had a glitch with the power that put things out of wack but the tech help was great and resolved the problem quickly Show reply

Skymesh are great people to deal with, always ready to help if you have dramas, good coverage, except in thunderstorms, but to be fair, theres a lot of charge in the air then, and as soon as the cell moves, back in business. I reccommend them to anyone in the bush. I've had no trouble streaming, occasionally buffers on 4K, but the signal travels a… Read more ·  1

way long up and back, about 70,000km. Where I live, there will never be fibre, we're too thin on the ground here, and Skymesh was a godsend.

Cha understood my query, and explained what I needed to do. Friendly and helpful. Just needs to speak a little more slowly, as her accent is a little hard to follow. Show reply

I contacted the customer service numbers and Jessie was absolutely great to talk to. She was able to assist me with my queries and even completed my request to keep my email address. Show reply

I am a returning customer having previously used their satellite offering. After an initial provisioning issue, the SkyMesh team resolved my enquiry in a professional, polite and enjoyable manner. Show reply

Was with this ISP but have been with another provider for the last 6 months. Ended up coming back to Skymesh. The service is just better & seems more reliable than the others. Customer service is very good & the support guy (Michael) was very clear at explaining things with quick follow up on my call. Show reply

Received an email advising changes to skymesh email accounts i.e. being charged per email address as of November, and found a few major problems with email - contradictory advice, short notice, no recognition for long term loyalty and the link to website came up with a 404. I rang and spoke with customer service who escalated it quickly to a… Read more ·  1

supervisor when they were unable to help. The supervisor, Cherry, provided a satisfactory solution the next business day. I was also advised they will be reviewing the email for other customers to provide clarity. Other businesses take note of such customer service!

My email a/c has been bothering me for some time so when I was notified of a change come Nov 9th/26 I requested a teckie to fix it. Mary Grace took care of the difficult task like a true professional. Show reply

I just wanted to make an enquiry and to resolve it ASAP. Very courteous and helpful, with a good command of English, which makes communication exponentially easier. Thank you. Show reply