1,768 reviews
Please note that SkyMesh changed ownership on December 2024. Reviews posted prior to this date describe experiences under the previous management and may not represent the company’s current service or practices.
Less than Dismal customer support , this service never achieved the speeds advertised, upgraded modem , router to no avail!! Spent hours of my time going from one department to another, mostly overseas and very hard to understand. I believe it’s designed to be difficult. The upward creep of the service charges is deceptive in my opinion Down… Read more
graded and then they charged for both services. Don’t do it . I Opted for Starlink now it is more affordable and reliable .
Reviews with attachments
Without my SkyMesh satellite service I would be totally lost – I live in a very remote place. Without my SkyMesh satellite service I would be totally lost. Skymesh keeps me in touch with the world and for this I'm eternally grateful. Maybe the service isn't as fast as city internet services. But it works well, and I've come to count on it. Without it I couldn't live where I live and enjoy the same quality of… Read more · 1
life. I wouldn't be able to contact friends all over the world. That aspect of staying connected while still being able to enjoy the benefits of an off-grid lifestyle is very important to me and Skymesh delivers. I can't thank the team enough.
Definitely satisfied – Solid service. Consistent in speeds and connection. From the get go it was a fast seamless process for setup and install. Billing is simple and easy. The only thing I could say against them say the first person in the customer centre I spoke with seemed very rushed and just trying to get off the phone. Still managed to get all my questions answered etc. Show details · 1
Very happy – We live in a rural area and because of the topography neither fixed wireless or cable NBN will ever reach us. We had telstra ADSL2 that was dreadful and cost a fortune. The plan gave us a huge data allowance that was laughable as speeds were so low we could never use them. Never happy with it but put up with it just thought thats the price of… Read more
living where we do. COVID meant so much of work was changing to online with Microsoft Teams etc which forced my hand to make a change. We found Skymesh’s ads on Facebook and admittedly with some trepidation rolled the dice and have never looked back. Installer was punctual, professional and thankfully worked neatly. We can now stream and video conference with minimal to no disruption. We finally ditched our expensive Austar subscription after all these years and go with streaming services. We feel like we’ve finally joined the 21st century. Oh and as we have ok 3g we ditched the landline as well, saving more money. We’ve been with Skymesh for about 12 months. We’ve increased our data plan as now that we can stream we are increasingly doing so. Speeds are good (see screen shot of speed test I did while writing this review)Best guess we’ve had less than 5 drop outs in that time but they’ve been due to NBN itself rather than skymesh. Whenever I’ve had to use the skymesh phone enquires they’ve been punctual helpful and intelligible. My only complaint would be to wish we could have unlimited data plans like our friends in town but I understand this isn’t up to skymesh its NBNs purview.
Like a good long term spouse – Having been hooked up with Skymesh at my current location since January 2008, with only a brief, 9 month, separation due to business commitments out of the country, the only time I had any concerns was when a tropical cyclone was thrown our way. However, when power had been restored to the area, all satellite activity was back up and running before our hot water storage. Show details · 1
3mps download. 200kbps upload on a good day – support is good customer service no complaints but as for speeds and connectivity, I NEVER have HAD 25/5mps at any time, it's terrible we need satellite living on a farm and its extremely bad. go with starlink now that its more available. max 3mps download and 200kbps (yes kilobytes) upload speed and its 10pm 30th october 2024 frustrating. unlimited plan and it struggles to keep up with one laptop and a smart tv. Show details
Hi Luke, Thank you for taking the time to provide… Read more
They double charge me on my first month 240 instead of 120 then said they wouldsend me the money back in 10 days but they didn’t. Then they took another charge out of it. Show details
Hi Luke J., We are sorry that your experience didn’t… Read more
Complete fraud and thief's of a company. Took out 2 payments of $284.80, at first completely denied the second transaction. Until I showed my bank statement. Now they are saying that it can take 10 days to return the money, I didn't give them permission or didn't have a direct debit setup for them to double up on payment. Complete scammers, plus it runs slow and disconnects. So cranky and financially screwed now. Show details
Hi Brad, Thank you for your honest feedback. We’re sorry… Read more (+1 reply)
I didn't think they could be WORSE than Bigpond and iiNet. THEY ARE!! ... NO SERVICE ON WEEKENDS and they DON'T get back to you during the week! This is our 5th weekend using Skymesh and the internet dropouts are worse than we've ever experienced before. Download Speeds tested on Stan gave results of 6.64 & 6.78 Mbps with a Latency of 134 &… Read more
146 ms.
There's certainly no consistency in the speed testing results. I've tried 2 more recommended sites. 'Fast' had the Download speed at 2.6Mbps with the Unloaded Latency at 32ms whilst the Upload speed reached 13Mbps with a Loaded latency of 915ms.
'SpeedTest' was run 3 times with Download speeds of 17.39Mbps, 2.18Mbps & 8.81Mbps. The corresponding Latency for each was 30ms, 69ms & 50ms.
The problem looks to be dropouts caused by this erratic service. All I know is we can't stream a simple video on the lowest quality settings and that is FAR FROM THE SERVICE I WAS PROMISED BY [Name Removed] WHEN SHE SIGNED ME UP AND TOOK MY MONEY!
Hi Michelle, Thank you for your review and for advising… Read more (+1 reply)
Avoid like the plague After spending 3+ hours on the support phone for a client of Skymesh - only to be hung up on once starting to talk to a rep, rang back and waited in line for over another hour only to be hung up on due to out of business hours. Their chat service is worse BTW - "[Name Removed]" had no idea and recommended I phone their support number! Show details
Hi Paul, Thanks for taking the time to share your… Read more (+3 replies)
Latest follow-ups
On two occasions in the last month I had need to contact support because I could not connect to most websites. I purchased a new Tenda router thinking that would help but no such luck. I am at the point of looking for another provider, which is a… Read more
shame because I have been with Skymesh for about 18 years. Previously the the support was great but lately it is poor. It seems like the support has been outsourced.
Follow-up · The performance is OK ... when it works. Almost daily, I have to reset the modem. Still the same old issue ... "trying to handshake" then times out. I'm not sure that it is the modem because this is the reason that I wasted my money thinking that a new modem would fix the problem. Thinking seriously of changing provider if you can't fix this problem. Is it my computer, Acer Aspire 5. Cheers Ted Flaus
Hi Ted Flaus, Thank you for taking the time to share… Read more
Do not use, my download speed at night was 6Mbps. I rang and complained was told nothing they could do, they could only deliver what NBN provided. Had to cancel as the buffering was ridiculous. Now they charged me a month cancellation fee for a… Read more
service they cannot receive. Customer service never call back and cut you off. Never used this company
Follow-up · I have now changed my provider to Superloop and have over 100mbps outstanding aervice
We’re sorry to hear about your experience and understand… Read more (+1 reply)
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A few years ago they were not bad although they did tell me that the satellite connection could be sketchy if weather is cloudy, raining, hailing, snowing (relevant for me in snowy mountains), sunny or storms. I replied with, "so best to have a nice… Read more
day with some blue sky and light fluffy clouds". She laughed and said that's about it, in an Irish accent. They mostly used backpackers in Queensland on the phone in those days. Now it has moved off shore to the good old Philippines and the service is as as you would expect. Dreadful.
My latest issue has been that after endless drop outs and inability to connect I moved to Activ8Me (who have been great and supplied what I signed up for). I then obviously tried to cancel my Skymesh account. That has not taken and as they required auto credit card payments that they take a month in advance, the debits have kept going. They also told me when I was cancelling that they require a full month in advance to cancel. So, that cost me the rest of the month and another. They then confirmed a final payment date and final payment of $12 by email. I then received a notification by email of the next months full payment. I called and could only talk to Arnold (you guessed it), Philippines. He seemed to me to have no idea of what he was doing and offered a refund which did not happen. His maths seemed to be rather lacking also, as the amounts were always higher than they should have been. Instead another payment was taken. Spoke to him again today at which he claimed the refund was late and this is why the NEW payment was deducted. Can't even comprehend that. I have twice asked for a supervisor to contact me as he ([Name Removed]) is never in when I call. No luck there. My only action I can see is to cancel my credit card and take up the previous debits with an Ombudsman, or even try small claims court. Have had success with the court in the past as they then have to appear out of state and or send a costly lawyer - I have it all in writing - so that may work.
My message is - GO ANYWHERE ELSE but Skymesh - they all use the same satellites and NBN connections and just resell. ALSO - read other Skymesh review accounts.
Update - [Name Removed] did contact me and seemed to speak in a manner as to let me know he had less than zero interest in the situation. Assurance was given that a new refund would be processed immediately and he managed to disinterestedly say goodby (all on recording I might ad). I have since received another credit card bill as I left it un-cancelled just to receive the refund. As expected - NO refund. Time to cut my losses and cancel the card - the only sure way to stop deductions as I have been told before that it is only the payee that can cancel an auto deduction - watch out for that one!!!
Last update - a refund of forty something dollars finally showed up. I don’t believe it is enough, however card cancelled and Skymesh is now gone from my life.
Follow-up · They (Product Review) have just asked me to write a follow up review. I changed to another provider and the reception has been much better.
Hi Phillip. Thank you for sharing your experience in… Read more
Positive reviews
I am delighted that Mary Grace was able to find the problem in the Netgear Router and find a way for me to be able to get onto the Internet to pay our invoices. I have been talking to several other SkyMesh people trying reconnect to the Internet for about a fortnight, but through her patience and the help of my son, we have now ordered a SkyMesh Router, which is being delivered by post. Thank you very much Mary Grace. Show reply
Activated previously cancelled skymesh internet. Within 48hours it was connected. Rang in to get the password. Went to Mary who who professionally outlined I needed to transfer to technical support. Jeff was very helpful and provided password and assisted me with connection to 2 x laptops and 1 x mobile. Very polite, professional and personable. Show details · 1
Melody was very patient and helped me organise and update my account details with Skymesh. She couldn’t have been more friendly and went the extra mile to get the issue fixed. Thanks so much Show reply
Negative reviews
FOR THE LIFE OF YOUR CHOICE DONT CHOOSE SKYMESH!!!! Had problem for the last 1 and half been with them for 4 years with no resolution paid for the top tier speed of 400mbs and never got more then 80mbs had multiple drop out constantly during the week where it would drop out for hours and would have to ring them to refresh the service payments… Read more
automatically debit out of my card with no issue but never had a follow up about my poor speeds, I asked to cancel after being with them for 4 years but they won’t refund any unused months and say I have to give 30days notice which I think is poor customer service I won’t ever be back The customer service gave been very unhelpful and just think the problem would go away on its own, this internet provider has caused me so much stress I hope no one goes with them and go with another provider or just go starlink
Hi Nas Q.Thank you for sharing your experience with us.… Read more
Be nice if the Irish Rep M. replied to customer email or followed up on requests, woeful, been 2.5 weeks since I first tried to get Skymesh, don't waste your time!
Hi Emma, We’re really sorry to hear about your… Read more
Absolute rubbish. We’re in the Scenic rim and it’s slower than original ADSL. Extremely disappointed after several tests. They basically said well I guess you need to find another provider. Show details
Hello Robert We appreciate your feedback. We regret that… Read more
Recent reviews
My recent account query with the chat function on the Skymesh website was great experience, their customer service team are very helpful and solved my speed issue with an upgrade with ease. Thank you Melody for the help and quick response. i would recommend this service for internet. Show details · 1
I had a couple of small issues, connecting to Skymesh which is not normal. After jumping on Skymesh Chat, Melody talked me through a process which worked and the problem was rectified. Thankyou Melody. Show details · 1
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My call was taken immediately. Mike was very helpful, patient & main problem resolved. I decided to replace a router, he referred me onto the next team. Very happy with support today Show details · 1
Nicky helped me on the phone reconnect my internet wifi after a power outage. He was extremely helpful and very patient and I'm very pleased with the service, very polite and informative. Thanks so much. Show details · 1
I had a couple of issues whilst changing to the new speed plan. I expect this and am not concerned. After contacting Skymesh they really went all out on solving the issue quickly. All good now and still a very happy customer. Show details · 1
During the order process, I selected the Tenda router that only comes with WPA/WPA2. Once I was setup, I identified I needed a router with latest Wi-Fi security protocols. An online chat with Melody quickly identified my need for the newer Netcomm Router. Order placed and I should epect it here in a day or two. Melody was very responsive during the chat and reached back to her tech team as needed. Great customer service. Thank you. Show details · 1
I could not send my skymesh email, after trying everything that I could I contacted Skymesh customer support and had Mary Grace help me. She spent a fair amount of time trying to rectify the problem. at all times she was very patient, polite and caring. as 77 year old male I was over the moon when Mary Grace told me she had fixed the problem. I can only thank once again for all her help. Warm regards, Len/ Show reply
Just got connected today, had to get in touch with tech support as network not showing up. Resolved problem easily. Rafael was extremely helpful, patient and easy to understand. Speeds excel my last provider. So far so good, easy to contact and they are ready to support. Show details · 1
Assisted by Ernest in Tech Support today. Ernest solved a problem within 5 minutes that I have been having with my Skymesh webmail, that has been ongoing for a couple of months. Extremely pleased with his service!!! Show details · 1
if your a gamer this wifi is not for you im at 600 ping playing ROBLOX of all games. Dont buy this wifi its the worst ive had it for 2 years now and the ethernet port has stuffed itself over. and they dont answer my calls when i ring them about product issues. DO NOT BUY! Show details
Hi Keelan. Thank you for your feedback. I’m sorry to hear… Read more
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Hello, Ad. We appreciate your feedback. We regret that… Read more