SkyMesh

SkyMesh

 Verifiedskymesh.net.au
SkyMesh
3.3

1,518 reviews

PositivevsNegative
58% · 873592 · 39%
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Adequate Speeds Yes · No
Value for Money
2.9
Transparency
3.0
Customer Service
3.0

Reviews

1,518 reviews
Ben v.
Ben v.2 posts
  Sky Muster Plus

Terrible customer service lousy expensive internet

Internet is intermittent. Can't watch YouTube or Netflix with any certainty you will get through it. Terrible customer service-hopelessly understaffed and yet keep saying the you wait and wait and wait due to "higher than expected call volumes" Show details
Jodi P.
Jodi P.
  NBN Fixed Wireless

Non-existent customer service

Still waiting to get system installed. Contractor engaged by Skymesh (Hills Technical Services) to install won’t answer phone or return calls. Now Skymesh won’t answer the phone or respond to messages. Also, they entered my name spelled incorrectly and also my date of birth. Already called them once to correct but still hasn’t been corrected. Non-existant customer service. 25 minutes and counting on hold. 40 minutes on hold this morning. Not good enough.
mjh
mjhSouth East Queensland, QLD9 posts
  Sky Muster Plus
Value for Money
Chris
Chris
  Sky Muster Satellite NBN 25/5

Mostly excellent

Been with Skymesh for almost 20 years. Only problem is customer service as it can take hours (literally) to speak to a person and that person is often not in Australia or so it seems. Show reply
Value for Money
Customer Service
IMA
IMASouth-Eastern Region, NSW2 posts
  Sky Muster Satellite NBN 25/5

Very good and easy to use for an elderly person

Excellent and prompt service, and very friendly staff to deal with. Show details ·  1
Ann Townsend
Ann Townsend5 posts
  Sky Muster Plus

Internet service

I have never had a problem with skymesh always had internet service and I live out in the middle of nowhere Show details ·  1
Value for Money
Customer Service
Tassie devil
Tassie devil6 posts
  Sky Muster Plus
Value for Money
Transparency
Customer Service
Ranvir R.
Ranvir R.
  Verified Sky Muster Satellite
klaus h.
klaus h.4 posts
  Sky Muster Satellite

bad bills

You can fix skyMesh over charging by going to your bank or call your bank and dispute their billing as older bills will show your true bills , have done this and won both times and been refunded by my bank.
Do not let them auto bill , payment on monthly invoice only and the correct date of start and end . Yes very bad phone service don't call about bills no answer and phone cut off after 2 hours wait . Show details
Katie
KatieSydney Surrounds, NSW5 posts
  Sky Muster Satellite NBN 25/5

Woeful service - no invoices - no billing records on the dashboard - outages galore

This company is impossible to get in contact with. There are no invoices or receipts for usage. How is this legal? Message on website stating:

Systems Update

"Account balance, payment history, invoices, user permissions and one-off payments are now available. Other features remain temporarily disabled and will appear greyed out. We are working hard to restore these. Thank you for your patience. "

The other features they refer to are your usage, billing etc.

Poor customer service, drop outs and laggy connections. Be prepared to wait a long time on the phone. I'm paying for unlimited data. What a joke.

They just took double payment from my bank account.

[Content Removed]?

dlangbecker
dlangbeckerCentral Queensland, QLD
  Sky Muster Plus

TELSTRA WILL BE RETAILING STARLINK VERY SOON

Terrible service. Every invoice has an error! Spend hours on hold each time to contact customer service. SLOW internet speeds. Telstra will be retailing Starlink very soon. Can't wait to ditch skymesh. Show details
SkyMesh
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Peter B.
Peter B.Darling Downs, QLD4 posts
  Verified Sky Muster Plus
SkyMesh
SkyMesh   DM   
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Rose-anne A.
Rose-anne A.4 posts
  Sky Muster Plus

Terrible

I have been told 3 different times now that sky mesh will be installed at such n such dates, 3 times I've rushed home to meet the installer and no one has arrived or rang me to let me know they wouldn't be doing the install that day , the lack of service and communication is appalling
SkyMesh
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Joanna Y.
Joanna Y.Greater Melbourne (Outer), VIC3 posts
  SkyMesh

Shocking customer service

Their customer service is appalling. Not even 1 star is deserving!! The phone wait time is disgusting! Did I mention this is like 10:30 am???
SkyMesh
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Kevin D.
Kevin D.
  Sky Muster Satellite NBN 25/5

Very poor evening speed

It’s a good service before 4pm after that forget watching Netflix Show details
Value for Money
Transparency
Customer Service
SkyMesh
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Questions & Answers

Valued Customer
Valued Customer · SkyMesh Sky Muster Satellite

Good day Skymesh representative.

Please would you address your customer base and be upfront with what's going on.

My VOIP went down on 17/10 since then as you know from my other reviews I've had no phone, living remotely with dangerous bushfires surrounding me.

Why is it my emails to your support have not been answered since 18th october, Please Please can you explain. Now it's 10th November, nearly a whole month without any phone.

Please don't give me the "I'm sorry this has been your experience" as if it's just me, it's not it's your whole customer base.

How can you keep ignoring us and not take responsibility. I'm in the process of seeking help from the telco ombudsman.

Optus can't get away with unacceptable outages, and neither will you.

You'd do very well to come out of hiding and address the situation, and not tip toe around the tulips but actually deal with the customers by telling the truth and give a fixed time for the service and your user dashboard to be made functional.

Do you plan to bill me for VOIP during the outage ?

AND

Do you think you will not be liable for compensation, this has cost my business, and my ability to meet my comittments accordingly, and should never have happened if you were professional and had factored in redundancy.

Or will you keep avoiding and keep everything a mystery and hope people will forget. You must learn from this and I hop[e all your customers get onto the ombudsmans site and make a report ASAP, and I hope the ombudsman holds your feet to the fire and makes you meet reasonable compensation.

It's just not good enough is it, and pathetic excuses like Optus tried will not suffice, how can you consider yourselves fit to serve your customers, or maybe they are just a cow to be milken to you ????? That's how it looks to me.

Wayne
Wayne · Sky Muster Satellite NBN 25/5 (Standard Evening Speed)

Why are you not answering emails, and making unlawful debits.
Also repeatedly sending demand emails.

Colin Edwards
Colin Edwards · SkyMesh

How do I pay my account with a credit card

Chris S
Chris S  

I would send them a cheque or money order. Once they’ve got your number they will take whatever they like,

See all SkyMesh questions

Details

Compare all SkyMesh listings
CategoryInternet Service ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Standard Monthly Price $154.95$89.95$199.95$119.95
Promotional Monthly Price $74.95
Promotional Offer

Promotional Monthly Price is for the first 6 months of new service then reverts to Standard Monthly Price.

Max Upload Speed 5 Mbps5 Mbps1 Mbps
Max Download Speed 25 Mbps25 Mbps12 Mbps
Contract TypeMonthly / No Lock-in and Set PeriodMonthly / No Lock-inMonthly / No Lock-in and Set PeriodMonthly / No Lock-in and Set Period
Data AllowanceCapped/FixedCapped/Fixed and UnlimitedCapped/Fixed and UnlimitedCapped/Fixed
Packages AvailableBundle and StandaloneBundle and StandaloneBundle and StandaloneBundle and Standalone
Service TypeSatellite / Sky MusterFixed WirelessNBNSatellite / Sky Muster
Visit official website

Contact info for SkyMesh

  • ABN: 38613736137

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