Staff were lovely and extremely helpful with assisting me linking up at new router. Highly recommend Skymesh. I really appreciated getting put through to someone quickly without long wait times.
- SkyMesh Fixed Wireless
- Verified customer
SkyMesh no good anymore, slow no CVC capacity
We had been with SkyMesh for (3) years and initially, they were good. But we had to move away cause they are simple to slow. You on a plan paying $79 a month for 50Mbps+ but lucky if you get half that during the day time (20Mbps). It went downhill when they moved us to the backhaul (Vocus) a year before but progressively got worst and at peak time (Netflix nighttime) we would struggle to get 3-10Mps and we couldn't use AppleTV anymore. I was more concerned as I WFH remotely and it was getting to slow.
SkyMesh's support default answer is to ask...you to record a lot of speed tests for a week. So they can submit a report to NBN. But you do all of this and there is no improvement and then they just blame the NBN tower being too congested, nothing they can do. Initially, I believed them. But one day looking at alternatives, I found another ISP provider's speed test where we were actually getting the advertised speeds off the same tower in comparison SkyMesh couldn't get above 10Mps. I think SkyMesh may be ok if you not using Fixed Wireless (ie on cable). But I think they didn't reserve enough CVC capacity to ensure bandwidth is available at peak times to meet all of their customer's needs (https://www.gizmodo.com.au/2020/03/cvc-nbn-coronavirus/). So customers find they don't get what they paid for and SkyMesh has found it all too easy to blame the NBN Fixed Wireless towers. I think Fixed Wireless does have capacity problems. But if you are with an ISP that was good and suddenly goes bad, been taken over, or they moved you to a backhaul provider, then its time to shop around. Our new provider is faster and reliably faster at peak times, has CVC graphs to confirm they have the capacity, and cheaper than SkyMesh too. So much for tower congestion.
The satellite speeds are nothing compared to what they claim at Cocos Keeling Islands. Regularly drops out and back to 3-4mbps on test. The NBN that stepped back 20 years to dial up speeds
Excellent Internet Service
New Skymesh customer that is using Sky Muster Plus Satellite Service. Technician did a very thorough installation and was done in a short time, whilst explaining everything along the way. Have been used to NBN Broadband in city area prior to being in rural area and the difference is barely noticeable, if at all. Due to size of house, I had to purchase a WIFI Extender to enable the chrome cast to work on television. Happy customer.
Glacial speed compared with fibre
I fortunately retained my prepaid Telstra dongle when we connected to NBN a few weeks ago. The satellite speed has yet to approach the claimed 25 Mbps; best I have registered on test is just under 21, with measurements taken at different times during the day. Critically this is too slow to stream movies or watch live sport without frequent, and occasionally protracted buffering. The dongle delivers faster speeds, so I use that connection for website access. Overall the satellite falls short of my expectations.
After determining we were able to be connected the process was smooth and efficient. The work of installation was carried out efficiently and the operation of the connection has been gratifying.
Hourly drop outs! Zero reliability
Complaints about service quality, dropouts, and buffering problems (that are daily!) Refuse to be addressed! Constant phone calls and complaints have been ignored for months on end! This company is taking my money and providing Zero service!
Excellent service, very little drop outs, (none in 12 months) Speeds are good, priced right, technical back up good,.
No issues what so ever, can cancel the contract whilst away travelling. Phone call reinstates the program, on returning home. Easy to use website, with easy access to my account..
Terrible Customer Service
6 years ago I signed up for SkyMesh NBN and due to unforeseen circumstances I had to move to a new place less than a month later. I asked SkyMesh to transfer the account to my housemate. All SkyMesh had to do was change the name on the account and the credit card. My housemate was asked to send an application form which she did. No mention of fees for me. SkyMesh later charged me $116 in termination fees. Worst ISP I've ever dealt with. AVOID.
Does the job.
Fantastic service at installation. Speeds don't compare to fixed line NBN in Katherine or Darwin, but for a satellite service in outback Australia it does the job fine. No dropouts.
This is a very reliable service, hassle free and priced well
No dropouts, we have had no problems at all so we have had no reason to call service. I am sure if we had to they would be very responsive based on our experience when we signed up.
Have only had connection for 4 days and it is great. Can now make calls where I could not before. Really happy
Never had the ability to make calls now I have. We always worried about being able to make a call if some medical episode happened. Now it’s possible. Great service
better then Landline internet
i use most of my data for gaming and downloads and i was with telstra and the speeds was around 5-15 Megs a second for downloads and speed tests sometimes i would get less then 5 and with sky-mesh im getting from 20-40 Megs a second even in the time it says it might be capped.
with gaming it does have some lag but not alot i do alot of gaming and play on a lot of USA servers even though im in AUS and i dont see anything that cant be worse then telstra or any ADSL/NBN landline issues i love this connection so much thank you SKY Muster for a gre...at service. The only thing is i was told that it would take 24-48 hours to connect and i had to call up after i moved into my new house to check as i was told the orange light was no connection. then i got a hold of a technician that told me it was on standby and i got the net off the bat and love it good job guys keep it up and keep the good speeds going love this connection
Very poor customer service
5 text messages for callback , 4 calls to customer service and 1 customer complaint form logged and I am still no better off. We have been with them for 3 weeks and can’t wait to leave. Still paying to another internet provider as well until this is sorted out. Very disappointed ☹️
Rude Customer Service
I contacted this company through their website and they called back. I explained the nature of my property to the operator and the NBN connection but she spoke over the top of me. She then said my
Property was not in the system and I had to get the longitude and latitude. I told her another company told me it was in their system so I may need to call them. She then immediately hung up on me. Terribly rude, I would not recommend this company if this in an indication of how they treat potential customers.
Skymesh internet is the worst
Horrible connection get 20Kb/s on peak hours which are 2pm to 8 pm was told that is what i have to deal with was also told would get a ping between 200-400 find out it's actually 660 ping
- SkyMesh Sky Muster Satellite
- Verified customer
Best satellite provider
Very reliable, always available to address connection issues. Fantastic customer service, great speeds and unlimited satellite data (except VPN and video streaming). Highly recommend SkyMesh for satellite connections. Great value for money.
Bad speed and poor service, again...
I should have learnt from my last connection, speeds dropping to near 0 at night (8pm). Being told there is nothing wrong but I did have this on another skymesh account and after 2 months they did find a fault and fixed it. I am not waiting another 2 months for this one and am changing providers.
Update; skymesh ignored me so changed providers and sped is back to normal..
Great reliable service
Great company to deal with and the customer service is first class. I would happily recommend this service to anyone that lives in a rural or remote area where other options are not available. I make WiFi calls through this service as mobile coverage is very dodgy at my property and it is a game changer. Thanks Skymesh team
I have been using Skymesh for almost two years and never had any problems at all. Good speed and good connection and very good plans which aren't expensive. I'm hoping that i can stay with them when i move house soon....if only i could get in contact with someone...sigh...
Questions & Answers
Hi we have recently subscribed to skymesh. We also purchased a dlink router from skymesh. We can connect to internet with playstation but cannot access online gaming. Is there a setting stopping this access.
How do I add Extra folders, so I have options to reorganise same emails into correct Folders for easier access?
Good Afternoon Deb,
Apologies for the delayed reply to your question.
To add additional folders in your SkyMesh email, you'll need to log into the webmail service at https://webmail.skymesh.net.au/. In your webmail, on the bottom-left corner of your browser window, you'll see a settings icon (shaped like a cog). Click on the icon to open up the email settings menu, and select Manage Folders.
Once the page loads, you should be able to see a Create Folder button (a plus-sign), on the bottom-left corner of your browser window. Click the plus-sign to make a new folder! Should you need to remove a folder, you'll find that option by clicking the cog icon beside the plus-sign.
Please note that if you are not using the Webmail Service to access your emails, and are using another program such as Mozilla Thunderbird or Outlook, you'll need to check the help resources for those specific programs in order to add more folders. Should you need any further assistance, please give our friendly Support team a call on 1300 759 637. We're available 8am to 8pm (AEST) weekdays, and until 5pm over the weekend to assist.
Erin, SkyMesh Customer Service
my i pad will not hold sky mesh signal even after logging it in with password / it does for couple of secs , any ideas ps signal is usually 8 to 10 mbps /
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