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Staff were rude and disrespectful and blamed nbn for issues with connection that they hadn’t identified.
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- 3 reviews
- 1 like
I received an email from SkyMesh stating that my banking details, along with other customers, would be handed over to a third party for processing payments. I was never contacted, for permission, prior to this and lodged a complaint regarding this but, have never received a reply.
My original contract with SkyMesh had the address wrong, and though I have supplied them with copies of my title and street maps showing the correct address they have, once again, never responded or changed the address.
Have now cancelled this account and signed up with Activ8, same price better data allowance.
- Customer Service
- Incentivised Review No
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Hi Pedro, I am sorry for the concerns you have had with us.
In regards to the changing of payment provider, a payment provider is something every company that requires any transaction uses, they are a...
Hi Mason
Not "every company" uses a payment provider, and your email was only a notification of changing the provider. The fact remains that you did not ask for permission to hand over the customer's...
Thank you for your response regarding this Pedro. A payment provider is inclusive of any company that requires a bill or transaction, this would include Efpos Machines, Square and any other tool that ...
Read morewould require a transaction to function. We still hold the payment information the transactions are just placed through the payment provider. We had a legal obligation to advise the changing of a payment provider which has not changed the way we operate or how payments are taken. I apologise if this was not communicated in a satisfactory manner.
- 5 reviews
- 7 likes
Unfortunately, even though they’ve changed times for unmetered content and made everything but video streaming unmetered, they must think we’re stupid! This comes nowhere near close to being user friendly especially when we are short for entertainment in the country so video streaming should also be extended or it all should be unlimited! We pay huge amounts for very little internet as it is!
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Hi Christine, I am sorry for the issues you are having with SkyMuster Plus. In regards to the changes that NBN make to the service, us as providers cannot change anything outside the regulations NBN g...
Read moreive service providers. This is something us aswell as every other provider would love to change to make more user friendly.
Unhappy with the long wait to get technical support to my property. 3 week wait is unacceptable. Unable to opperate my business effectively with out internet connection. it is a stress full experience being unable to move forward.
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Hi Craig, I am sorry for the issues that you have had with the tech appointment. These technicians are contracted by NBN. Once we book the appointment NBN contact the technician that works in the area...
Read more and books the next available. If you would like to send us through a message I am happy to follow this up to see what has been happening and hopefully provide any updates we can. Thank you, Mason
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Complete waste of money only worked for minimal time then dropped out. 24 months of paying for it only for Skymesh to not even try and fix it just blame NBN. Look some where else
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Hi Tony, I am sorry to hear about the issues you have had in regards to our service. Would you mind reaching out to us on Facebook or on here with some details so we can get in contact with you and ensure this is resolved properly?
Thank you, Mason
Hi Mason I rang last week as service was still not working and the operator said he thinks it could be in the modem but sky mesh don't have technicians so i said could you please disconnect me as I've...
Read more had enough & he said they will call Monday. No Call all week so i rang Friday and the lady said he placed the note in wrong line so that's why no call. I organised to cancel after 2 years as I've had no luck with it with continuous problems and now they think it could be the modem and its not Skymesh problem ill have to get NBN as she could see its had next to zero use over months. In the end I'm tired of the hassles and problems right from the start & $55 a month i feel like ive just donated over a $1000 to Skymesh.Thank you for providing those details Tony. You are correct it would be NBN technicians that would come out to assist with any issues with equipments, if the router we provide is faulty that is where ...
Read moreour support team could assist. If it isn't too late to take a look at what has happened I would love to help as best I can.
I contacted Skymesh tech support seven days ago to report continual drop outs & I wanted to arrange a voip connection. I was told my modem needed upgrading and that a link was being emailed to me at that time. I am yet to receive it. I was then transferred to tech support but after 15 mins of tinny music I had to leave. This was followed up with an email, no reply. I have sent two emails 7 days later and sat through another 15mins of tinny music.
I would’ve preferred using an Aussie company but am now considering “my” best options.
Update 5/07...
Read more/2022 I have signed up to Activ8 as I have exhausted all avenues to resolve my issue. When contacting Skymesh today & spoke to someone, I was put on hold for over 20mins when a recording advised at 5.16pm that they close at 6.00pm & public holidays before the call was disconnected.- Value for Money
- Customer Service
- Incentivised Review No
Morning DCC, We are sorry to hear this. We have sent you a direct message. We would love to grab your details so we can follow this up for you - Thanks, Ben
- 2 reviews
- 5 likes
Constantly dropping. Intermittent service. Slow when it does work. Non existent customer service. Billed me after I canceled. Didn’t want to wait on hold long enough to try to get my money back. Avoid this service and get starlink.
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Morning Cameron,
Sorry to hear this, I would love to follow up on the billing for you and help get this fixed. Would you be able to message us your old account details to https://www.facebook.com/myskymesh/. ...
Read more Thanks, BenRelated Articles
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- 8 reviews
- 18 likes
you wont find better service here than telstra's terrible service dont bother trying them . They dont really want to hear about your almost complete lack of internet so dont waste your time.
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Hey K M,
I'm sorry to hear you had a negative experience with us. Please let me know if there is anything I can follow up r assist with. - Thanks, Ben
- 2 reviews
- 1 like
Perfect service from the get-go. No offshore call centres!
After dealing with Telstra, these guys reminded me what customer service should look like. The call centre team actually listened, understood and responded directly.
Signed up in less than 10 minutes. NBN technician (rural Victoria) turned the next day after booking. I'm now enjoying lighting-fast internet in rural area where Telstra is abysmal. All this within less than a week.
Amazed and grateful beyond words!
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Hey S'all,
Thanks for taking the time to write your review! We appreciate it! It's really great to hear you had a positive experience signing up and how quickly your installation was able to be completed. ...
Read more Please reach out if there is anything I can assist with - Thanks, BenFind out how SkyMesh compares to other Internet Service Providers
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- 2 reviews
- 1 like
Many Years with Skymesh no complaints..
Brian H on 30.5.22
Years ago was on dial up what a pain, then found Skymesh, have since sold farm and moved to smaller holding Skymesh shifted with me, we are very happy with the service in all aspects.
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Hey Brian,
Thanks for taking the time to write your review! We appreciate it! - Thanks, Ben
the worst internet company that ever existed. save yourself time money and frustration, do not sign up.
worst internet company in existence, you don’t get what you pay for, the more money you spend the worst you get treated. don’t deserve to be in business money hungry thieves
- Incentivised Review No
We are sorry to hear this is the experience you had with us, It's not at all what we aim for. If we can help with any outstanding matters, please message us at: https://www.facebook.com/myskymesh I wo...
Read moreuld be more then happy to help follow anything up for you. - Thanks, Ben
Best thing I ever did was to get satellite skymesh I live in an area that hasn't got decent reception so this service is invaluable and not expensive at all
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Hey Lyn!
Thanks for taking the time to wire your review! I'm glad to hear your happy with your service with us! - Thanks, Ben
Find out how SkyMesh compares to other Internet Service Providers
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- 5 reviews
The connection is great, I have had no dropouts, the company always answers my concerns quickly and fixes anything I have issues with. I would highly recommend the service to other prospective users.
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Thanks for your review zymoyan! - Thanks, Ben
Great team, fast and reliable service. 5 stars! Highly recommended all areas of their business. Great support and affordable prices. Internet connection is super fast and highly reliable. Great stuff!@
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Morning Dan! Thanks for your great review and recommendation! We are glad to hear you are enjoying the service. - Thanks, Ben
I took a day off work, drove 3 1/2 hours to be told your installation is rescheduled once I waited 5hrs and phoned them to find out.
Was offered a months free, YIPEEEEE!!!!!! Fuel alone cost more.......
Not Happy!!!!!!
- Value for Money
- Incentivised Review No
Morning Harry sorry to hear this. We would love to follow this up for you, and make sure your NBN tech visit happens quickly. Would you mind direct messaging your detail via: https://www.facebook.com/myskymesh
Hi, details have been sent. Look forward to hearing from you.
Questions & Answers
For the first time, emptying my email Inbox in the Skymesh Mailbox has also deleted every email in my Mac "Mail" Inbox on my own computer. How might this have happened and could it happen again?
Hi Libby, this maybe something within the settings of your email. Would you mind dropping us a message on facebook so we can get some details and hopefully arrange a call with our support team to take...
Read more a look at this and ensure this does not happen again? Alternatively you can contact us on 1300 759 637!
Hi Skymesh, I was just curious when I change plans how long will it take for the new plan to become active we have changed to limitless (unlimited Data) on fixed wireless 04-01-2022
Hey Darkside,
Normally plans changes take effect from your next billing month. If you wouldn't mind direct messaging us over at facebook.com/myskymesh we would be happy to take a look at this for you. - Thanks, Ben
Get an answer from our members and SkyMesh representatives
Details
 SkyMesh NBN Fixed Wireless3.6(126) | ||||
|---|---|---|---|---|
| Category | Internet Service Providers | Internet Service Providers | Internet Service Providers | Internet Service Providers |
| Standard Monthly Price | $89.95 | $119.95 | $154.95 | $199.95 |
| Promotional Monthly Price | $74.95 | |||
| Promotional Offer | Promotional Monthly Price is for the first 6 months of new service then reverts to Standard Monthly Price. | |||
| Max Upload Speed | 1 Mbps | 5 Mbps | 5 Mbps | |
| Service Type | Fixed Wireless | Satellite / Sky Muster | Satellite / Sky Muster | NBN |
| Packages Available | Bundle and Standalone | Bundle and Standalone | Bundle and Standalone | Bundle and Standalone |
| Contract | Monthly | Monthly and Set Period | Monthly and Set Period | Monthly and Set Period |
| Data Allowance | Capped/Fixed and Unlimited | Capped/Fixed | Capped/Fixed | Capped/Fixed and Unlimited |
| Max Download Speed | 12 Mbps | 25 Mbps | 25 Mbps |
- ABN: 38613736137
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Hi Frankie, I am sorry for the experience you have had with us. We would like to get to the bottom of what has happened and get some more details regarding this.
Would you mind providing some details...
Read more in a message either here or on facebook so we can bring up the account please?