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KevinSouth East Queensland, QLD
Skymesh email system
Skymesh must have the worst emailing system that you could ever have the misfortune of paying good money for. If you rely on emails to receiver bills etc don't use skymesh. Absolute rubbish.
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RMattCentral Highlands and Goldfields, VIC
Should have got ADSL
Echoing a similar experience to recent posts. Internet speed and latency was fine for first month and completely useless after that. Cannot be used for anything other than intermittent browsing. Connection keeps dropping out every 10 or 15 minutes and DL speeds of less than 5mbs.
After waiting on hold for an hour and staying online for another hour to a tech the service is still no better. Raised a ticket about 10 days ago and have not had any follow up. Have emailed skymesh regarding the issue without any reply. The service is literally unusab...Read more
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Tom2000South-Eastern Region, NSW
More than frustrating..
At the beginning my Internet was working fine but shortly after I started having dropouts where my Internet stopped working and had to restart the modem to get the Internet working again.
For the last couple of months these dropouts are happening every 10-15 minutes so I have the Internet working for 15 minutes then it stops and I have to restart the modem and wait a few minutes to get it working again. Then if I am lucky it will work for another 15 minutes but sometimes for only 2-3 minutes.
I have opened numerous support tickets but they wer...Read more
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BrettCentral West, NSW
- 2 reviews
- 3 likes
Quick to take your money and sign you up. Terrible customer service if you call it that!!!!!
We got Skymesh and had the satellite installed. The technician was good and easy to work with. Said that we just had to wait till it turned blue. 3 days later still not working I tried to call and email. The que was 33 on time and over 20 the next time. Final called and after 15 minutes (5 in the que) on hold got to talk to someone then was transferred and put on hold again for 90min (Only 11 in this que). Over 2 hours on the phone and no help. Asked if there was some way to not go into the que or a number to call to try and work through the i...Read more
ssue once I got what the person on the phone said I needed and was told no and to send an email again. No he was not joking!!!!! Thought they were good to deal with signing up but after that my experience has been very poor.Similar opinion? Write a review on ProductReview.com.au!
LockAdelaide
- 7 reviews
- 6 likes
Average internet, average service
Took many months to get the service installed last year. Representatives blamed Covid but when the installer finally came, he said it was just because we were very remote and the installations wait until there are enough orders to save money on the flights. Service worked well for first few months, and I did appreciate the 'plus'service'. Then the service started constantly dropping out. I rang and complained to tech who sent me an unhelpful, unformatted wall of text email for a list of options I could try to self-diagnose the issue which was c...Read more
learly on their end. They had no interest in investigating unless I completed their list of options and wrote my own drop out logs. In the end our house was flooded late last year and the service finally died. Over the past week I've tried ringing five times over five days averaging 10-15 minutes on hold and then gave up. Today I was able to get through to cancel the service after staying on hold for 30 minutes. The rep agreed to cancel my charge for March but not for Feb, whilst their data will clearly show that all of Feb and most of Jan the service has not been used. Yes I was slow but having your house flood is an extenuating circumstance.Similar opinion? Write a review on ProductReview.com.au!
Slow evening speeds and voip / over wifi failure causes medical concerns
Just letting you know that I have been with skymesh sat services for many years. I have mixed responses from their service desk from wanting to leave them immediately to being very helpful. Anyrate due to my most recent challenge has been using voice over wifi for immediate serious medical assistance. Basically my calls fail during peak evening hours and even during the day. This has placed us in a precarious position for medical phone support due to my wifes very serious illness. I can't get medical phone support when required as the calls...Read more
drop out. Voip has failed in the past and now when my telstra mobile phone hands over to voice over wifi, I get very bad delays/breakup in calls eventually dropping out in 5 to 10 mins. If telstra could re install my old land line I may be able to get the medical help when I need it but they for some reason say they can't. This is now no longer an inconvenience of not being able to watch netflix at night (less than 3/2mbs download 850 ping) but a medical predicatement.. Both skymesh/nbn and the federal government fail here in regards to providing proper rural communities the communication suport they need and are at fault.. If could replace skymuster with a reliable mobile data plan I would but sadly cant.. Update 11/2/21: Telstra have started the ball rolling by getting my land line back in the next few weeks. This will greatly help with medical assistance and they are to be commended on this. The Regional Tech Hub have been very helpful in trying to sort out our unreliable phones and started the process with telstra. Thanks to them I may sleep a tad better.1 comment
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Will K.Darwin, NT
Excellent service!
Skymesh have provided flawless service during the period I have had a satellite NBN account with them. They respond to queries and requests promptly and they are always very helpful
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unlimited wireless
Have had this in two locations for a number of years without any issues and no problems with service or speed plus lots information re upcoming NBN outages where applicable
2 comments
SkyMeshSkyMesh
Hi Woody,
Thanks for taking the time to provide us with your feedback! We're very pleased to hear you're enjoying your SkyMesh Fixed Wireless service!
Cheers,
Erin, SkyMesh Customer Service
No problem happy to give good feedback for a good service
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SuzMid North Coast, NSW
Customer service no help... 45 mins waiting and not helpful or supportive, just rude
Slow service, constant drop outs. Buffers when on Netflix, freezes
Good sales and once you sign up, customer service is terrible
Then they do not want to know you once you have signed up
2 comments
SkyMeshSkyMesh
Good Afternoon Suz,
We're sorry to hear that your experience with SkyMesh has been less than satisfactory, and we'd very much appreciate the opportunity to look into this matter, and see if it can be resolved.... Read more
If you're happy for us to follow up on the matter for you, please send us a direct message with your full name, phone number and/or any SkyMesh reference or Invoice number you may have to assist us with locating your service account. Kind Regards, Erin, SkyMesh Customer ServiceI have gone to another service provider.
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ColinGreater Melbourne (Outer), VIC
Customer Service? Good luck with that!
SkyMesh has disappointed me after 3 months using it. The service is variable and trying to contact its customer service, either by text or phone, is an exercise in total frustration.
4 comments
SkyMeshSkyMesh
Good Afternoon Colin,
We're sorry to hear that your customer service experience has been less than satisfactory. We would very much appreciate the opportunity to look into this matter for you.... Read more
If you're happy for us to do so, please send us a direct message with your full name, phone number and/or any SkyMesh reference or Invoice number you may have, so that we're able to locate your service account. Kind Regards, Erin, SkyMesh Customer ServiceColin Heseltine, [Number Removed]. I’m unable now to log into my SkyMesh account. Customer service is non-existent.
Still no response from SkyMesh after a week of text message requests. Dreadful customer service.
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AnneSouth West, WA
- 3 reviews
- 1 like
Thank goodness for Skymesh!
After years of banging my head against the wall of the big T & O mobile providers, at last an efficient, affordable & continuous nbn service in my rural area of WA. Thanks Skymesh. Thoroughly recommended. *****
1 comment
SkyMeshSkyMesh
Good Afternoon Anne,
Thanks so much for taking the time to talk about the great experience you've had us. We're extremely glad to hear that you’re happy with your SkyMesh service.
Kind Regards,
Erin, SkyMesh Customer Service
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MattTottenham
- 5 reviews
- Sky Muster Satellite NBN 25 (Standard Evening Speed)
- Verified customer
Faster download speed, sure. The extremely high latency will have you streaming at 240-480p though
This service is advertised to people like me living in remote areas as a solution to ADSL2.
"Search, share, browse and stream like never before on a fast and
reliable internet connection built for remote and regional Australia"
Sure, my download speeds increased (Up to 40mbps), but the extremely high latency (a constant 630ms!) will have you ripping out your hair. Most of the day, your videos will be buffering even at 480p. Web pages take about 5-10 seconds to load. Some will even fail to load.
We live in a first world country, yet are far o...Read more
utdone by third world countries. I have to ask, what is the point of satellite internet if it's exorbitantly more expensive for a decent amount of data and you can't even do basic things such as stream? If even ADSL2 is better than satellite, It's simply redundant!Similar opinion? Write a review on ProductReview.com.au!
customer service!!!
customer service is the saddest...the 'forgot to tell you' from the sales team when they sell you the crap & you end up with long delays in waiting for the same old crap from support. bla bla bla. not 1 bit interested in fixing the rubbish they sell. the best quote is - 'if your honest in telling us what the problems are'!!! - mmm, to be honest - would not waste my time in ringing you to be anything but honest so i can have what is paid for as a service! would like to talk to higher help why not even a discussion with a director as that is wha...Read more
t happens in real business, the top brass should give a hoot, but sadly not this this company called skymesh! emailed timeout details of web pages trying to load to support & the answer i get - nothing!1 comment
SkyMeshSkyMesh
Good Afternoon goodluck,
We're sorry to hear that your customer service experience has been less than satisfactory. ... Read more
We'd very much appreciate the opportunity to look into this matter, and see if it can be resolved. If you're happy for us to follow up on the matter for you, please send us a direct message with your full name, phone number and/or any SkyMesh reference or Invoice number you may have to assist us with locating your service account. Kind Regards, Erin, SkyMesh Customer ServiceSimilar opinion? Write a review on ProductReview.com.au!
- SkyMesh Sky Muster Satellite
- Verified customer
I love my SkyMesh service!!
I have been using SkyMesh as my internet provider for over 5 years and I am extremely happy with the service. It works really well and is very affordable for me at just under $55/month. If I ever do need to ring up about a problem, which is hardly ever and usually to do with something going wrong on my end, I always get really good help from the SkyMesh staff who: are in Australia, are very polite and patient, help me find out what's going wrong and help me fix it. I recently had to get a new WiFi router from SkyMesh and was told it would take a week to arrive, but it was in my hands in 2 days! Love SkyMesh.
My connection is usually extremely reliable, except in severe weather/storms with very heavy cloud cover.
1 comment
SkyMeshSkyMesh
Good Afternoon CJKnight,
Thanks for taking the time to leave us this great review! We're extremely glad to hear that you’re happy with the service you’re receiving from SkyMesh.
Kind Regards,
Erin, SkyMesh Customer Service
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Brother100Sydney
Never an issue
Apart from the occasional thunderstorm cloud or other minor issues, its never a problem. I would highly recommend them to anybody for remote area access. Good, quick and reliable customer service as well.
1 comment
SkyMeshSkyMesh
Good Evening Brother100,
Thanks for taking the time to leave us this great review. We're very pleased to hear you're enjoying the SkyMesh service.
Kind Regards,
Erin, SkyMesh Customer Service
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Satisfied customer
I have been with Skymesh since the days of the old satellite.
During that time you have provided superb service despite Covid and the occasional technical difficulty.
Your pricing is fair & affordable and, when necessary, your help desk are swift, knowledgeable & friendly.
Thank you Skymesh.
1 comment
SkyMeshSkyMesh
Good Evening Jana,
Thanks for taking the time to share the positive experience you've had with our company. We're very glad to hear you're enjoying your SkyMesh service, and we greatly appreciate your... Read more
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- SkyMesh Sky Muster Satellite
- Verified customer
Amazing! So much better than Telstra!
Excellent set up service, no stress and no cost. Fantastic downloading speeds and no loss of connection at all in the 5 months we have had Skymesh. We could not do without this service!
1 comment
SkyMeshSkyMesh
Good Evening Yolanda,
Thanks so much for taking the time to review our services. We're happy to hear that you've enjoyed your experience with SkyMesh, and it's fantastic to hear how the Sky Muster Sa... Read more
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WendySouth Australia
- 3 reviews
- 1 like
Excellent if your not in regular service area
Being in a remote area ,Skymesh was the obvious choice for us. We can change our plan if need be with no hassle . I have recomended to others as well
1 comment
SkyMeshSkyMesh
Good Evening Wendy,
Thanks so much for taking the time to leave us this great review. We're pleased to hear you're enjoying your SkyMesh service!
Kind Regards,
Erin, SkyMesh Customer Service
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LozKimberley, WA
- 2 reviews
- 1 like
Great provider and top back-up service
We live well out of town and our only way to get internet was via satellite.
Satellite cannot compete with direct to the house service and we know that, but we can't get connection to the house so we had to find another way.
Skymesh have been a great company to deal with and the Sky-Muster internet service has delivered all that we have asked for.
Only issue is the cost for data as our $50 a month package only delivers us 45gB of data a month which can get eaten into quickly at times.
The signal is normally pretty good, speeds are fine - 10-25m...Read more
2 comments
SkyMeshSkyMesh
Good Afternoon Loz,
Thanks so much for taking the time to review us. We're very pleased to hear that you're enjoying your satellite service, and greatly appreciate you recommending SkyMesh to your nei... Read more
Thanks for that Erin,
I will check those other plans out
Cheers
Loz
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Daryl SDarling Downs, QLD
Reliable and constant.
When speed tested is always 24 to 25. The Brisbane call centre is a big bonus. Hardly had to use them, but on those rare occasions they have been excellent.
Rare to have drop outs. I'd like more speed, download limits and a bigger email limit, but that's Satellite, not them. I have recommended them to everyone who asks.
1 comment
SkyMeshSkyMesh
Good Afternoon Daryl S,
Thanks so much for taking the time to review us. We're very glad to hear that you're enjoying your SkyMesh service.
Kind Regards,
Erin, SkyMesh Customer Service
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Questions & Answers
jmakasked
Dear Sir, I am once again trying to get in touch with a so called technician at Skymesh, however as yet
no reply. You installed the fixed wireless at 130 Fourth Avenue, on the 17th of Feb 2021. That was great
being 5 days early. We have some issues, namely no password was given to me. So when my PC is not
in use , i have to turn it off at the power points, of which is not acceptable. You advertised skymesh from
$39.95, of which i was quite happy to accept, but was told i could not have that plan, and that i would
have to have the $ 59.95 plan !!!!! what gives?. It was so easy to ring the sales girl , no problem
with that. as i understand it there are not penalties, right , so if nothing is resolved by the 26th of Feb
I will have to decline your offer and find another internet provider that is prepared to assist me where
they.
I suggest that you give this careful consideration.
Regards John Mclauchlan
No answers
David C.asked
I have tried to pay my. Ac to you , and all I get is a que of at least 30 . I cannot wait. That long .please ring me on 0407297298 David Chambers .
Janaasked
My computer thinks I am in Sydney when I am actually in Far North Queensland.
How can I fix this please?
Details
SkyMesh Mobile Broadband4.0(5) | SkyMesh Fixed Wireless3.7(99) | |||
|---|---|---|---|---|
| Category | Internet Service Providers | Internet Service Providers | Internet Service Providers | Internet Service Providers |
| Standard Monthly Price | $74.95 | $74.95 | $74.95 | $74.95 |
| Promotional Offer | Enjoy limitless for just $74.95 per month. Special pricing in effect until 31st May 2020 and reverts to $89.85 per month thereafter. | Enjoy limitless for just $74.95 per month. Special pricing in effect until 31st May 2020 and reverts to $89.85 per month thereafter. | Enjoy limitless for just $74.95 per month. Special pricing in effect until 31st May 2020 and reverts to $89.85 per month thereafter. | Enjoy limitless for just $74.95 per month. Special pricing in effect until 31st May 2020 and reverts to $89.85 per month thereafter. |
| Service Type | Mobile Broadband | Fixed Wireless | Satellite / Sky Muster | Satellite / Sky Muster |
| Packages Available | Bundle and Standalone | Bundle and Standalone | Bundle and Standalone | |
| Contract | Monthly and Set Period | Monthly | Monthly and Set Period | Monthly and Set Period |
| Data Allowance | Capped/Fixed | Capped/Fixed and Unlimited | Capped/Fixed | Capped/Fixed |
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Tassie devil
Update.... Skymesh have finally contacted me to help provide a solution however latency will always be a problem for my voice over wifi and will not be suitable. Telstra are in the process of trying t... Read more
o restore my landline... however it has been cut down the road at some point. My lesson is to have definitely kept the landline. A local taswegian is trying to help me getter better 3g reception but that is stll not reliable. Hmm I wander how starlink will be in the future 2022 for better sat Internet?