Staff were lovely and extremely helpful with assisting me linking up at new router. Highly recommend Skymesh. I really appreciated getting put through to someone quickly without long wait times.

The satellite speeds are nothing compared to what they claim at Cocos Keeling Islands. Regularly drops out and back to 3-4mbps on test. The NBN that stepped back 20 years to dial up speeds

New Skymesh customer that is using Sky Muster Plus Satellite Service. Technician did a very thorough installation and was done in a short time, whilst explaining everything along the way. Have been used to NBN Broadband in city area prior to being in rural area and the difference is barely noticeable, if at all. Due to size of house, I had to purchase a WIFI Extender to enable the chrome cast to work on television. Happy customer.

I fortunately retained my prepaid Telstra dongle when we connected to NBN a few weeks ago. The satellite speed has yet to approach the claimed 25 Mbps; best I have registered on test is just under 21, with measurements taken at different times during the day. Critically this is too slow to stream movies or watch live sport without frequent, and occasionally protracted buffering. The dongle delivers faster speeds, so I use that connection for website access. Overall the satellite falls short of my expectations.

After determining we were able to be connected the process was smooth and efficient. The work of installation was carried out efficiently and the operation of the connection has been gratifying.

Complaints about service quality, dropouts, and buffering problems (that are daily!) Refuse to be addressed! Constant phone calls and complaints have been ignored for months on end! This company is taking my money and providing Zero service!

No issues what so ever, can cancel the contract whilst away travelling. Phone call reinstates the program, on returning home. Easy to use website, with easy access to my account..

6 years ago I signed up for SkyMesh NBN and due to unforeseen circumstances I had to move to a new place less than a month later. I asked SkyMesh to transfer the account to my housemate. All SkyMesh had to do was change the name on the account and the credit card. My housemate was asked to send an application form which she did. No mention of fees for me. SkyMesh later charged me $116 in termination fees. Worst ISP I've ever dealt with. AVOID.

Fantastic service at installation. Speeds don't compare to fixed line NBN in Katherine or Darwin, but for a satellite service in outback Australia it does the job fine. No dropouts.

No dropouts, we have had no problems at all so we have had no reason to call service. I am sure if we had to they would be very responsive based on our experience when we signed up.

Never had the ability to make calls now I have. We always worried about being able to make a call if some medical episode happened. Now it’s possible. Great service

5 text messages for callback , 4 calls to customer service and 1 customer complaint form logged and I am still no better off. We have been with them for 3 weeks and can’t wait to leave. Still paying to another internet provider as well until this is sorted out. Very disappointed ☹️

I contacted this company through their website and they called back. I explained the nature of my property to the operator and the NBN connection but she spoke over the top of me. She then said my
Property was not in the system and I had to get the longitude and latitude. I told her another company told me it was in their system so I may need to call them. She then immediately hung up on me. Terribly rude, I would not recommend this company if this in an indication of how they treat potential customers.

Horrible connection get 20Kb/s on peak hours which are 2pm to 8 pm was told that is what i have to deal with was also told would get a ping between 200-400 find out it's actually 660 ping

Very reliable, always available to address connection issues. Fantastic customer service, great speeds and unlimited satellite data (except VPN and video streaming). Highly recommend SkyMesh for satellite connections. Great value for money.

I should have learnt from my last connection, speeds dropping to near 0 at night (8pm). Being told there is nothing wrong but I did have this on another skymesh account and after 2 months they did find a fault and fixed it. I am not waiting another 2 months for this one and am changing providers.

Update; skymesh ignored me so changed providers and sped is back to normal..

Great company to deal with and the customer service is first class. I would happily recommend this service to anyone that lives in a rural or remote area where other options are not available. I make WiFi calls through this service as mobile coverage is very dodgy at my property and it is a game changer. Thanks Skymesh team
Andy

I have been using Skymesh for almost two years and never had any problems at all. Good speed and good connection and very good plans which aren't expensive. I'm hoping that i can stay with them when i move house soon....if only i could get in contact with someone...sigh...