Skynet World Express

I recently had the "pleasure" of dealing with Skynet World Express for a clothing order shipped from the UK to metro Sydney using express shipping. While the parcel did arrive in just five business days which is genuinely impressive but the overall experience left much to be desired. Here's a breakdown of my experience. Shipping Speed: 5/5 Let’s… Read more

start with the positive. My item was ordered on a Sunday and tracking began the following business day. Despite all the issues I encountered, the parcel did arrive within five business days. That’s a great result for an international express shipment, especially in the current global logistics climate. Unfortunately, this is where the praise pretty much ends.

️Tracking & Transparency: 1/5 From the start, tracking updates were minimal and inconsistent. Unlike other major couriers that provide scans at every stop and an estimated delivery date, Skynet offered neither. For international shipping, especially with no direct flights from London to Sydney a lack of visibility is a MAJOR issue.

I tried to be proactive by tracking possible flights via Flightradar, something I’ve done before with other success. But due to sparse or incorrect scan information, this proved useless. What made matters worse was the presence of multiple Skynet websites, each with differing scan data, region handling, or outright failure to recognise my tracking number. There were at least three or four different Skynet-affiliated URLs, some showing entirely different timestamps. It felt like a logistical and tech nightmare an incoherent system that inspires zero confidence.

Website & System Confusion: 1/5 The fragmentation of Skynet’s online infrastructure is beyond frustrating. Who approved having multiple unrelated domains for one company’s tracking system? There is absolutely no reason a customer should have to play detective just to find accurate tracking information. This scattergun approach does not belong in a modern courier service.

Customer Support: 4/5 Surprisingly, I had a positive interaction with Skynet’s UK-based support. Despite many reviews stating they take 24+ business hours to respond or don’t respond at all, I received a reply within 30 minutes around 11PM UK time. The support rep confirmed the parcel was already in Australia, which was not reflected on any of the tracking pages at the time. It's baffling that internal systems could see more than what customers could which NEEDS to change.

Last Mile Delivery: 3/5 Skynet hands over parcels to Team Global Express for the final leg in Australia. While TGE has its own quirks, their tracking was at least more detailed and reliable once the parcel hit Australian soil. Still, I only learned about the handover through the support rep, Skynet never made this clear on their tracking pages.

I did get my parcel within the promised timeframe, and for that, I’m thankful. But the stress, confusion, and utter chaos of trying to get basic tracking updates made it a nerve-wracking experience I wouldn't wish on anyone especially when the item is time-sensitive.

Skynet desperately needs a unified, modern tracking platform with regional selectors, consistent data, and better transparency. Until then, I’d never willingly choose them again and would strongly advise others to check if alternatives are available first.

I am writing to report a fraudulent charge levied by skynet express India Ptd Ltd. I was asked for an additional ₹3500 for parcel pickup by Mitali (+917428399617), even though delivery and insurance were already paid for. I believe this constitutes a fraudulent business practice and I am reporting this activity to the ACCC. Show details

Couldn’t have done better! – Sky Net Delivery was very successful in delivering my package to me safe and sound. They made sure non of my boxes were damaged. Show details

Excellent service – Skynet were excellent to deal with. My parcel arrived in Australia from London quite swiftly. The overall experience was tarnished by the pathetic service from Couriers Please. Couriers Please were absolutely appalling, the driver unprofessional and the call centre useless. I ended up emailing Skynet and they took over communication about my undelivered parcel.  Show details

Fantastic to deal with – They are great to deal with, the update every step of the way so you know exactly where your parcel is and when its arriving. But they deal with toll in australia. So for this reason alone I will not ever be using them again. Toll is the pits of the world. They can not deliver on time or where you want your parcel to go and their customer… Read more

service is just as bad, they tell you they will redirect & they dont. I have never ever in 30 years had a parcel delivered by Toll that went right. So never again.

I sent my parcel from Skynet courier India to Melbourne , ones its arrived but as soon as we open door they left without any information . how can we get ? we chasing everyday tried to find out and finally we found but they said you need sender approval again then we delivered! Show details

Worst service ever! – The worst courier service in the world. You can’t get in contact with them apart from an online form that has no options to question your parcel whereabouts. FedEx is the way to go people! Show details

My parcel cannot be located! – Parcel was already out for delivery almost 2 weeks ago according to tracking then suddenly went back to depot in Bungaribee NSW in the afternoon due to incorrect phone number, delivery address is correct though. Contacted the seller after 2 days, rectified the phone number and was advised to contact Skynet Australia. It has been a week now of locating the items in their depot. Show details

Skynet seem unsure where my packages are – Four packages arrived in Australia over one month ago. Went to WA then sat in Alexandria in Sydney for a couple of weeks. I chased them the whole time. Two arrived ten days ago. The other two may be back in WA. Skynet appears unsure. I live in Qld. Communication with them results in passing the buck. They say things are fixed, give a definite… Read more

delivery date which then passed with no outcome. They say parcels passed on to Aus Post. Aus Post has no info. Enough said about Skynet's performance. I cannot recommend this company. Update: Three weeks later one parcel arrived unannounced. Still waiting for the final one.

No parcel and cannot contact them – Kept checking status of package after receiving tracking number - I was advised twice to wait although there was still no progression on the tracking. Finally the company looked in to it and said it’s gone missing in transit. I tried to contact Skynet but the link doesn’t open up with their details. That’s ashame - hope someone is enjoying my makeup. Show details

Missing parcel – Package received late with no tracking details updated on the website. There were supposed to be 5 small packages, received just 4 and now the system says `Delivered`. There is no info to contact them. Show details

Is there any actual way of contacting Sky Net Australia? – The Sky Net Australia website isn't exactly forthcoming about how to contact them via email or via phone. Their tracking system tells me that they've delivered the product when they haven't. The tracking system says to contact them, but I was contacted to do so, I only found out when I checked the tracking number to see what the delay was. They have provided no phone number to contact them, and no email address, either. Show details

When will I get my parcel – Package sent from India to Australia. Arrived in Australia since a month and showing on hold customs. Called Australian Border Force and was informed they don't have it as it came in air cargo and needs to contact Toll. Since then communicating with Toll with same repetitive answer in custom and quarantine. I have no clue how custom takes a month… Read more

and still no movement of goods. It shows in Sydney and I am in Melbourne no idea what's going on. So many horrible reviews makes me sink!!!

Worst company ever !!!!!!!! – I used their service to send an official document from Dubai to Sharjah, They promised to deliver it the next day however while I was tracking the shipment on their website it showed "No Information" I contacted their customer service 4 times with no proper action. Eventually they asked me to go to their warehouse to pickup the parcel. The… Read more

customer service refused to transfer my call to their supervisor and kept saying we will ask him to contact you! I'm very disappointed from their service and I'm not recommending them to anyone. Also they didn't provide receipt for the amount I have paid. Worst worst worst company ever !!!

It's hard to know who to blame Charlotte Tilbury or the Courier – I ordered from CT in good faith that my parcel would be delivered in 5 -7 days from the UK After speaking to Skynet it seems it may not get here until after the NEW Year My original shipping was promised as Fed EX My parcel has been in the air for days with no updates It's either on a slow boat or stopping all stations Whatever the outcome I will… Read more

lodge a dispute with Paypal and demand a refund I have to go out and spend another couple of hundred on Christmas presents

terrible service! my order has been delayed and i have emailed numerous times yet haven't seen a single response – Has been delayed for a very long time and i haven't seen any updates on it since, or why it has been delayed! appalling customer service. I would not recommend this courier to anyone. Show details

Slow service and poor customer service – My package was ordered from England on the 27th of November with an expectation for it to arrive on the 7th of December. I paid extra money for it to arrive well before an event. Still nothing yet and no assistance from Skynet. When I contacted them their email was short and gave me no information or assistance. Avoid using them for international orders! Show details

4 days from UK to AU and 2 weeks in AU – bought something from the UK. Dispatched on the 11th November and arrived in Sydney on the 14th- only 3 days flying. And then the parcel status remained ' transit ' for 14 days in Melbourne until I have it in Launceston, TAS. Show details

Worst service ever. Avoid! – I ordered from Charlotte Tilbury on 03/10/21 and it was shipped with this useless courier service. It is now 11/11/21 and the tracking say my parcel is “short landed” so who knows where the parcel is. I tried to contact Skynet through their website and just got an error message on their page when I clicked submit. Avoid ordering anywhere that uses Skynet! Show details

Worse service ever – I heard from someone about skynet and unfortunately I ordered my parcel through skynet...it was the worse experience ever...i waited for months and called them thousands times....use DHL or any other proper courrier but never trust them. Show details

Amazing Service!!! – I couldn't be more satisfied with Skynet. My parcel was delivered from Manchester UK to Sydney Australia in 5 days. I was worried because I had never heard of this company before but I am absolutely impressed. Show details

Consistently lazy – I get express post packages delivered from ASOS and they insist on using this service. I live in an upstairs unit, with a safe spot to leave the package if I am busy and don't hear the door/am not home to answer the door. Of the heaps of times I've ordered, they've only bothered coming upstairs to knock once or twice. I will get the "attempted… Read more

delivery nobody home" notification when I'm sitting by the front door. I was told once it was because the 'door to the stairwell' was locked... which I know is a ridiculous excuse because the door doesn't actually have any kind of lock on it. Especially for deliveries I'm getting during covid-19, I'm obviously home (because where else would I be?) and still the same thing. This has happened to me at previous addresses too. It's extremely frustrating and even when I leave delivery instructions (usually something like "please leave on the window by the front door" or "safe to leave by front door", they're never followed - I didn't write those instructions to have a giggle, I wrote them because the whole point is that you leave the package where I asked you to leave it!

Deliveries from every other company (including Australia Post) leave it in the same spot outside my door, and even when I have other mail/packages clearly sitting there, in a safe place, my package from Skynet is taken to be collected from somewhere. My favourite part is when they don't even bother to leave a collection card.

Was scared reading the reviews... but no need to be worried! – I was honestly really nervous waiting for my package to arrive after reading the reviews, but I had no need to be. Ordered two packages from motelrocks on Monday (13/01/2020) & received them today! (Friday, 17/01/2020) Only took 5 days from the UK to be delivered here to me in Australia. Was kept up to date with info on my parcel throughout its… Read more

transit. I’m pretty happy with Skynet Express! This was my first experience with them and it went really well.

Poor service,ordered get delayed and staff is very incompetent – My package got delayed and they kept promising I will receive order next day which I didnt for three times.Staff doesnt understand whatever instructions you tell them. My parcel is still missing. Show details

Missing parcels – In the past year Skynet have tried to deliver 5 parcels to me, 4 of them have gone AWOL! We eventually worked out this rubbish courier was leaving them at the gate at the entrance to our property, ie on the street. There is a main route bus stop 6m away. Absolute idiots! AVOID! Show details

Lost my package – Skynet world has successfully delivered by parcel at a wrong address and never bothered to call the receiver before delivering the package. I have spent $105 and more than 2 hours of my international call limit to identify who is skynet delivery partner at Australia. Pathetic service. Show details

Worse Delivery – Purchased few items from ASOS paid for express delivery my parcel is at NSW hub sitting there allday my ETA Date was 18/05 still no sign im annoyed no contact to skynet email or number is uncontactable Show details

Absolutely sh*t - not worth 1 star – Ordered from Asos express shipping on 9th March. First parcel still in transit, spoke to Asos they replaced my order but sent it on express shipping again. Showing delivered yesterday but left no calling card or where they have redirected it. Tried calling Skynet UK and Sydney office - no answer. Absolutely Sh*t. Asos needs to change their courier service! Waste of bloody time. Show details

The service sucks – I have waited for my delivery for more than 8 days (ETA is around 3-7). What makes it this bad is that they mark my stuff 'CONSIGNEE REFUSED SHIPMENT' without reaching out for me. I live in a city department with a counter desk where deliveries can be stored, so they can't miss the delivery. I will avoid shopping on any websites that are using skynet as their primary shipping express. Show details

Waiting on parcel...Still. (Toll Express and SkyNet) – I ordered my stuff on ASOS. Processed and arrived at the London hub and sorted to destination. First thing early morning the next day, it was shipped... 2am on the 4th of February after being shipped on the 31st of January, it arrived at the Perth hub and my expected delivery was on the 3rd of february or earlier. Despite my parcel being a… Read more

Toll Priority, same day on the 4th at 2am, it was sent on Linehaul to a depot somewhere.

11am on the 4th, my info says: Transfer Out to IPEC and freight was processed there.

Waited all day for something, even refreshing the website but nothing showed and hasn't shown since 11am.

Tried a few Toll Parcel monitors/tracking sites and 1 says Freight processed but the other says Dispatched from sorting centre.

Waited all day and still waiting for equipment that should have arrived on the 4th and before which i need to use afternoon of the 5th...

My parcel is just sitting there or its type of shipping was changed. I orded my items with ASOS express shipping!!!

Very Bad Delivery Services! – Placed an ordered from ASOS, UK and paid for express delivery. The order was expected to delivery on or before the 5th of February which is 6 days ago and i haven't receive it until NOW!!! Very dissapointed of this service! Never been experienced any kind of delivery services before! The contact number provided on their website all INVALIDS! I… Read more

have tried contact many times as well as their e-mail. The tracking link have no further updates on my parcel since the last update on the 5th of February! So frustrated and i just got an e-mail from ASOS today that they have replaced my order but only a part of the parcel because other stuffs were OUT OF STOCK! NO EXPLANATION on what happening to my originally parcel! So Outrage!!!

Highly Recommended not USE THIS COMPANY!

Beyond expectations service – Excellent service. I received my parcel in excellent condition from India to Australia within six working days. Show details