Skyphonez

Beware brought a new Samsung 7 flip phone which failed 7 months later found out it was an overseas model big w nor skyphonez wanted nothing to do with it very poor customer service Show details

skyphonez sent wrong product. refuse to pick up wrong product. are making me use my time and resources to send back the wrong product. offered a insulting $15 refund on a product that was over $1k for "inconvenience". brought through big w market online. was told by seller that the wrong product they sent was better and considered a upgrade to what i actually brought.should be marked down as a scam seller. Show details

DO NOT USE!!! STAY AWAY!!! ⭐ 1-Star Review: Extremely Poor Experience. If I could give a 0 start review I would. I purchased a brand new phone from Skyphonez through the Big W Marketplace, and the item never arrived. The Australia Post tracking has shown “Label Created by Sender” with no further movement, which means the parcel was never… Read more

actually lodged.

I contacted Skyphonez multiple times and only received generic replies stating that the issue had been “escalated to my manager.” Despite several follow‑ups, I was never provided with a solution, an update, or any real assistance.

This has been a very frustrating and disappointing experience. I had to involve Big W Marketplace to get a refund.

Not happy at all — stay away from this company.

Samsung A35 5G – Samsung A35 5G, it was well packaged, arrived in a good time, and the price was good. My only grievance is that it is not an Australian model, I did not notice this until after I made the order. So far that has not been a problem. Show details ·  1

Smooth experience – Recently purchased a brand new Huawei smart watch from them online. I'm very pleased with the ease of purchasing and with delivery which was earlier than expected date. The watch is working well and I'm happy with the purchase. Show details ·  1

An impressive experience – The price for my Apple Watch series 9 was the best around. I asked many questions of Skyphonez prior to my purchase. All were answered efficiently. My watch arrived very soon thereafter-an excellent outcome. Show details ·  1

I am disappointed in the lack of professionalism and communication by Skyphonez. I ordered via Big W marketplace, where it was advertised that Skyphonez would dispatch the device within 24 hours. Four business days later, and no dispatch had occurred. I checked in at multiple points, where I was repeatedly told that the device would be shipping… Read more

"very soon". As per Australian consumer law, I have requested a cancellation and refund due to breaking of contract but as of yet have heard nothing back. I will update this review later as to the outcome of my refund request and will be reporting the company to NSW fair trading and ACCC should a refund not be dispatched within a reasonable time frame. I would strongly recommend against purchasing a device with this company.

I ordered a phone from SkyPhonez/Big W marketplace over a week ago and received an email today stating that "my order is being processed" which should be dispathed in a day. Just a few hours later, I was told the order was cancelled — without any clear explanation. During the wait, I missed multiple end-of-financial-year deals, assuming this… Read more

purchase was confirmed.

The last-minute cancellation feels careless and unprofessional. I’m now left with wasted time and missed opportunities. Extremely disappointed and won’t be shopping here again.

Another Unhappy Costumer that has been scammed!! DO NOT BUY FROM THIS COMPANY! purchased a S22plus 17th June and still waiting. Label was created but has not been passed on to Australia post. Have contacted several times through email with no luck. Have rang the number on the site and no one answers. Show details

Terrible customer service. False advertisinv – AVOID they advertise products they don't have in stock and send incorrect items. Huawei gt3 pro watch bought ($500 value) $250 non gt3 non pro sent. They haven't taken their incorrect add down and still advertise a product they don't have. Slow acknowledgement. No accountability. Still haven't been refunded Very incompetent refund process and clearly ai generated email responses. Doesn't operate like an Australian company should.

Scammers – Purchased steamdeck OLED for $996, had to return due to being faulty. Never refunded me my money, waited over a month now still nothing. Filed a complaint with OFT and Paypal but suspect I will get nothing back.

Cat s22 flip phone couldn't do voice calls- needed tricky setting changes & apps to fix – I bought a Cat s22 flip from Skyphonez. When I selected NZ as the shipping country from the menu and entered my address- the website went faulty & said couldn't ship there, so I sent it to a friend in QLD to forward to me. Tracking then showed it was sent from Dubai- to QLD. It wouldn't have cost anything extra to instead send it Dubai- direct… Read more

to NZ, so don’t know what that was about. But I received it safely. I was expecting a generic model, but the phone turned out an American T-mobile one- with T-mobile apps on it which use memory and I cannot uninstall. Never mind, it was unlocked and supported Australian & NZ mobile frequencies- which was the main thing. After installing my sim card- the phone connected to the Skinny mobile network, could send & receive txts & data, but could NOT make or receive voice calls. Googling on my windows pc revealed some other users of this phone had the same problem- which appeared to be the phone did not support VoLTE (voice over 4G). This may have been related to my NZ carrier, but others in Australia also had the same problem. Without VoLTE the phone apparently defaults back to 3G for voice calls- but since our 3G service has recently been shut down- no go.

To learn all this and fix it took hours of mucking around changing deep settings & installing 2 workaround apps. Big thanks to threads on Reddit detailing the procedure... but to summarise: I had to install an app "Shizuku" which then required "Developer Options" in Settings to interface with it. Except Developer Options was nowhere to be found until I finally found another online thread detailing how to unhide it in System, Advanced Options. Then once Shizuku was working, I then had to install another app Pixel IMS which worked with Shizuku to provide VoLTE functionality. Once this was done the phone worked well. I was able to disable the T-mobile apps (but still not uninstall them), and it really is a nice solid responsive modern phone.

I am fortunate to be tech savvy and had a windows pc handy to research/ google/ reddit (with many open tabs)- to fix the VoLTE problem. But if I was a regular user I would have been screwed! An early Help! email to Skyphonez got a quick response, but total non-understanding of the problem apart from starting a return procedure. Since the phone was shipped from Dubai- Skyphonez wouldn't have been able to test it before selling, or if they did (with another phone)- in the absence of VoLTE, a nearby 3G mobile tower may have handled the voice calls- giving the illusion that everything was fine. But it’s not... Skyphonez should ship the Cat s22 flip phones from their base in Australia with the Reddit fixes described above pre-installed. Australia and NZ are currently shutting down their 3G networks... it’s going to be interesting how many Skyphonez Cat s22 customers suddenly find themselves unable to do voice calls.

Branded Mobiles – Firstly I was bit sceptical as I'm dealing with skyphonez for first time. But as promised they sent my mobile on time with all accessories in it. Show details

Brand new phone – Great service, I originally messed up some of my details (due to my old phone being broken) and was unable to find a way to contact them until the following day. The details were amended immediately even though it was a Saturday, and my new phone was in WA within the week! Show reply

Great quality brand new phone as described – I've had an amazing experience with my Z flip5 so far. It came brand new as promised and shipping came on time. I am overall very pleased with Sky Phonez service. Show details ·  1

New iPhone 14 purchase – Helpful on the website, all questions answered promptly. New phone arrived quickly. Sealed box all correct. Very satisfied. Recommend. Request was made for a review. Happy to do so. Show details ·  1

Good experience – Found sky phones while looking for a new Samsung z fold 4 said brand new and fast shipping and had the best price from competitors I was optimistic initially a few days later was delivered express post on a Sunday from DHL phone was in brand new condition as described and works great: I wasn’t sure how to contact customer support at first but they… Read more ·  1

do have a chat window on website the only thing was advertised 48 hour shipping or 24 hr shipping both are advertised it took just three days to update not a problem still arrived fast just if going to make that statement maybe don’t guarantee in that time frame an estimated time from would be better if delays can happen and just an update so not having to contact customer support overall good price and phone.

wrong colour and storage and wrong model. This is not what I paid for – I purchased iPhone XS gold 512GB and to my surprise I have been delivered a Xs Max black 256 GB. I have sent an email and awaiting their reply. Sure disappointed as my order was Cleary different and on their confirmation shipment email they had mentioned theXS gold 512GB was posted.

Wrong charger – Bought Oppo Reno 11 Kogan/skyphonez and it was not advertised that the charger is for UK market and after two months Of complaints they didn't get me a fast charger for Australia market. Terrible experience Show details

Unable to supply product poor customer service – Brought a brand new iPhone 15 which the site showed as in stock, however when I followed up on the lack of communication about the dispatch I was advised they were out of stock of not only the colour phone I had ordered but all brand new iPhone 15 and had to wait for an order from overseas as there were none available in Australia. Customer… Read more

service was not fantastic, the customer service phone number is never available, emails took a long time to be followed up on and the live chat went in circles. Getting a refund for the product is proving to be another ordeal that I am still in the process of

ILLEGAL SCAMMERS - DO NOT USE – This company runs a scam that others here have also suffered. Do not trust the 5 star reviews that are clearly faked. They will either send you an older phone than the one you paid for, or they'll send you a phone that's DOA. It would be very easy for them to test these phones before sending them, but of course, they're scammers. They don't care.

DO NOT EVER BUY FROM THIS COMPANY – Never buy from this company. I will try to keep my experience short but this experience was over a 3 month period. Purchased a S20 in "excellent" condition, after following up on my order as I had heard nothing, it arrived with deep scratches. They offered a $30 refund which I took. Then it was returned as it randomly restarted at least 3 times a… Read more

day. Replacement comes - no scratches but has no display (after guaranteeing me it had been tested). It gets returned for repair/replacement. Replacement gets lost in the mail. They organise a replacement - I ask if it has been fully tested, they confirm it has been. They then email to say, it is faulty and they have no more stock and issue a refund. The refund never appears, they then tell me that the warehouse team have mistakenly sent me a replacement. I found this odd as I was told days earlier - there was no stock, hence the refund. The replacement arrives (phone number 5) and it is purple, not black as ordered and is in Korean but it works! Being hesitant to return it, I am able to translate the screen using my other phone and google translate and set it to English. It also had someone else's google account set up, which I promptly - red flag right there. The phone is unable to download an english Samsung pay, only Korean which I cannot use so I have to use Google Wallet, not my preferred choice, I also cannot use Samsung Pay on my Sansung watch for the same reason. At this point, I have given up with this company. I have a phone that mostly works so I keep it and ask for compensation, they offer $60 refund that I accept. What follows is 2 and a half weeks of follow up being told it is on it's way, allow 3-5 business days. Guess what? I never comes. They tell me they cannot pay as their PayPal is having issues. They request my bank details which I would not give as I have no faith in the company and give them my PayId details and they say they will process it straight away. Of course they don't and I'm then informed that they have issues with their bank account! After a number of days back and forth (my life for 3 months), I inform them that if I do not receive the refund within 3 days, I will lodge a Paypal dispute and include the long history of emails (about 14 pages) as evidence. Two hours later I received the refund!! This was the worst online experience of my life. Edit - A few months later while on holiday, I needed an esim which this model has. Mine did not! Extremely inconvenient and another reason to not buy from them.