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Sleep Solutions
3.8 from 25 reviews

Reviews

Review distribution

5 star
16
4 star
1
3 star
1
2 star
1
1 star
6

Simone Mullane

Simone MullaneCentral Highlands and Goldfields, VIC

  • 2 reviews

After service awesome

published

My product was not what I thought & the quality not there. The afterservice was fantastic. An email & photo to them and they sent me a reply paid notice & money was returned to my PayPal account within days.

Product Quality
Return Claim MadeYes

Steven B

Steven BMetropolitan Adelaide, SA

Chinstrap way too small and no refund or exchange offered.

published

The chin strap I bought was far too small and yet they would not return or exchange it as I had tried it on. Do not buy anything from this company.

Product Quality
Return Claim MadeYes
1 comment
Sleep Solutions
Glen F.Sleep Solutions
ceeshell

ceeshellSydney

  • 6 reviews
  • 1 like

Super impressed

published

I purchased a dehumidifier from Sleep Solutions on Monday at 1pm (online). The unit was delivered to my doo at about midday on Tuesday. Amazing service!

(The product is great, too: Ionmax 632, I have written a seperate review for this)

Notappyjan

NotappyjanSydney, NSW

  • 8 reviews

Don't believe the quick delivery claim

published

Happy with product. Had a bit of an issue with a lengthy delay due to not being in stock. All good now.

1 comment
Sleep Solutions
Glen F.Sleep Solutions

Sorry for the delay - the item was on pre-order at time of purchase and the anticipated delivery date was delayed due to supplier ship being delayed into port.


Chezza

ChezzaCapel

  • 3 reviews
  • Verified customer

Trip saver

published

Molly

MollySydney

false advertising and poor after sales service

published

Bought supposedly standard white bamboo pillowcases. They arrived and they are not white, ivory would be more correct. They are huge and swim on my pillows. Immediately emailed sleep solutions and they requested me to send photos which I did. They then said they needed to refer these to the manufacturer. I then got a phone call indicating the manufacturer believed they were white and once washed the pillow cases will be standard size. As far as I am concerned I didn’t get what was indicated on the website and I should have been able to send them back and get a refund. Extremely disappointed and will not be shopping here again and will not be recommending friends


KN

KNSydney, NSW

  • 4 reviews
  • 1 like

Covered or not covered

published
1 comment
Sleep Solutions
Glen F.Sleep Solutions

Sorry that the description was confusing - we have amended the product descriptions on the website and we will naturally provide you with a free pillow case as this was not clear. Thank you for bringing the issue to our attention.


Ziacmac

ZiacmacSydney, NSW

  • 2 reviews

Fantastic customer service

published

I had an issue with my product after around 5 months which is unfortunate. However, once I contacted sleep solutions using the online form I received some of the best customer service I have ever received. No work to be done on my part and a new product within a few days. Everything is working great and I'm a very happy customer. I would 100% buy from them again and recommend them. I also love my sleep headphones which are working perfectly again.

  • Verified customer

The ear plugs worked exactly as promised.

published

The ear plugs worked exactly as promised and I could sleep with them without discomfort and without them falling out

Review collected in partnership with Sleep Solutions

  • Verified customer

Perfect online transaction.

published

Sleep solutions provided a flawless online purchasing process. They posted the same day and I had my product in the same week.

Review collected in partnership with Sleep Solutions


  • Verified customer

Best sleep in ages

published

I suffer from tinnitus and by using this i have been able to sleep for longer periods. If i wake during the night the sounds mask the ringing and i go straight back to sleep. Thankyou

Review collected in partnership with Sleep Solutions


  • Verified customer

Easy Process

published

Ordered and paid online - good email communication and the product arrived within a few days. Efficient streamlined online ordering service.

Review collected in partnership with Sleep Solutions


  • Verified customer

Very comfortable, on line purchase professional & prompt delivery

published

Very comfortable, but found there could have been more content in the product as my husband is very heavy & the feathers did flatten more than expected so I had to fluff them up more often than on my side. I wish some one would create a topper for heavy & light weighted people in one but happy just the same for now.

Review collected in partnership with Sleep Solutions


  • Verified customer

The product is perfect; the service was excellent. Delivered within 24 hours of my ordering! Couldn

published

Wanted a light summer doona; found this online, chose, ordered and it was delivered within 24 hours! And to top it off, it is perfect for our Hobart summer down to about 10 degrees. Then we throw a blanket on top. Too easy.

Review collected in partnership with Sleep Solutions

Tanya

Tanya

  • 3 reviews
  • Verified customer

Quick service

published

Purchase online new air filters, was quick and easy and was delivered in no time. Great Service would use it again.

Review collected in partnership with Sleep Solutions

  • Verified customer

Good night!

published

Great product, delivered on time. Order was tracked the whole way. Price was worth the result too. Thank you guys!

Review collected in partnership with Sleep Solutions


JJTT

JJTTHunter Region, NSW

  • 2 reviews
  • Verified customer

Back again for consumables

published

Back again for the free freight (others don't offer free freight). We were very happy last time and this time.

Review collected in partnership with Sleep Solutions


  • Verified customer

Product absolutly terrific,

published

I purchased the body pillow for post operation it is terrific, but delivery disappointing - could definately do better I paid for home delivery as just out of hospital & had to drive to post office to pick up - card left in box no attempt to buzz me as requested. i was definately home!! Parked outside in street as could not walk up ramp and copped $300+ parking fine. Did not see clearance after 3pm sign. Should & would not have happened if delivered as promised.

2 comments
Sleep Solutions
Glen F.Sleep Solutions
Jen Brooks
Jen Brooks

Totally unexpected my delivery cost refunded, but much appreciated. Amazing that you take onboard your customers experiences. Thank you I am very happy with my purchase it has helped enormously, and yes I will shop with you again.
Cheers Jen

Review collected in partnership with Sleep Solutions


  • Verified customer

So comfortable, fits the king size bed beautifully

published

I would like to buy some pillow cases to fit these pillows. I am finding it difficult to get correct size

1 comment
Sleep Solutions
Glen F.Sleep Solutions

Hi Rhonda - glad to hear you are happy with the king size pillows we do stock king size pillow cases in cotton and tencel in a variety of colours. I have sent you a link so you can have a look.

Review collected in partnership with Sleep Solutions


Scott Riddle

Scott RiddleMelbourne

  • Verified customer

Great service

published

Have always had good experiences when buying from Sleep Solutions - items always arrive promptly. Have recommended to others as well.

Review collected in partnership with Sleep Solutions


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